Lied About Me - To Me
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- čas přidán 24. 05. 2023
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At Pizza Hut back in the day, we had a customer who would place a large delivery order on a regular basis - a couple large pizzas, several pasta dishes, breadsticks, the whole nine yards. Always in the evening when the managers had gone home. Invariably, she would call the next day (when there was a manager on duty) and complain about it all, late, cold, hardly any sauce on the pasta, not enough pepperoni on the pizza, etc, and since there was no evidence and the customer is always right, they'd refund her money... week after week. They knew she was lying - mistakes happen, but not mistakes of that magnitude, not week after week, not with our crew. Then one day the store manager was working late, and the lady called in her big order. The manager worked side by side with me to make every dish *exactly* to specification - weighing cheese, counting pepperoni slices, etc. We timed everything carefully so the pasta dishes were ready at the same moment as the pizza, and it all went in a delivery bag seconds after coming out of the oven. He checked temps with a thermometer. He threw on an old PH sweatshirt he found in the back and delivered her food, noting when the order came in, when it was ready, when he left the store, and when he arrived at her house, and checked temps again in her driveway. He made the delivery, not letting on that he was anything other than a delivery guy... and she called in the next day with her usual list of complaints. He listened to everything she had to say, and when she was done, he dismantled every complaint, since he personally witnessed every step of the process, from the call through making every dish to handing her the food. He knew everything was made correctly to PH specs, and the temperature was X° when he made the delivery himself. "So, ma'am, what I'm trying to say here is that no, Pizza Hut will not be refunding you for this order, and we also will not be making any deliveries to your address in the future, as you've been blacklisted. You have a nice day now. "
Now, that was a cool maneuver. Very nice. 😄
Bravo! I used to work for PH. Most of our customers were great but I would have loved to see a manager come down on a Karen like that.
More businesses need to have the guts and integrity to blacklist customers who repeatedly abuse the process. I suspect it might happen more frequently than we realize. I’ve witnessed Costco CS folks advising a customer in front of me that they are putting their membership at risk due to too many “aged returns” (not within a “reasonable” period of time).
" "So, ma'am, what I'm trying to say here is that no, Pizza Hut will not be refunding you for this order, and we also will not be making any deliveries to your address in the future, as you've been blacklisted. You have a nice day now. ""
I love a happy ending.
Also known as "Sometimes you have to fire a customer".
I would've loved to see the surprised Pikachu face on the other end of the line...LOL
As a former process auditor, I approve this message.
DOCUMENT DOCUMENT DOCUMENT! 😊
Every narcissist in the world: HOW DARE YOU!
@@illbeyourmonster3591 😆😁
It has saved my piece of mind and Ass sooo many times…
I come from a government public health background and I always stressed to document so that not only other can understand what you did and what took place but also so that auditors will understand what transpired.
If it’s not in writing it didn’t happen and we all could be hung out to dry.
@@LadyCaribou I grew up with a family that worked in the public school system and what I saw at an early age was how too many in government document what they want everyone to believe happened rather than the truth.
I can't count how many times while growing up I heard my parents discuss how to document something in order to pin some kid down in some way that would allow the school to take action under the
'zero tolerance' guises the parents could not fight back against.
What was interesting was not the 'what' they were discussing, but the - who has parents that will not fight back enough to matter - issue.
This is why certain kids could get away with anything and others got pinned down hard for stuff they didn't even do and everyone knew it.
The kids that could do anything always had parents that knew how the game was played and thus were all too happy to lawyer up and take on school systems at will, and the kids that got pinned down hard over nothing all the time were the ones with parents that were either spineless or believed all school faculty was good and honest.
It wasn’t a lie… but I did a HVAC/R service call on a Saturday early afternoon after the boss took us all out drinking on Friday. To say I was hungover and miserable and sick, is an understatement. What I found was a very pregnant wife dealing with a couple rambunctious toddlers and an AC that was not working. I took some time diagnosing the problem and between the hangover and the rarity that people in Phoenix actually have condensate alarms, I finally figured it out. Her condensate drain was clogged with mold and sludge from never being maintained. The condensate alarm did its job by cutting out all low voltage to the thermostat, thereby shutting the unit down so it wouldn’t continue to produce condensation and flood her laundry room.
I took out my nifty CO2 gun made sure it was tight to the drain pan drain, and gave it a good shot of gas. Now, what I had failed to acknowledge, was that the drain had a vent, which of course was directly below my face. My head and chest was instantly covered in thick slimy mold and sludge. As was half her laundry room. Holding back the urge to vomit, I put the unit back together so that the AC would run and cool down the house. I then politely asked if she had any paper towels I could use.
After half a roll of Bounty, the quicker picker upper. I had cleaned the mess from her wall, ceiling, and floor. I explained what happened and profusely apologized.
That customer became one of our most loyal customers and this woman and her husband requested me every single time. So much so that after leaving that company, my former employer called me on two occasions and paid me DOUBLE so I could take care of them.
How you fix a mistake is more important than the mistake.
I had a customer that I had diagnosed a bad timer and probably bad tub bearing and seal on her washer, but I couldn't be sure on the seal and bearing without the timer ,because I could only spin it by hand, but experience and water stains on the bearing were the tell tale signs, I told her it wasn't worth fixing this was in 2000 ,she insisted on replacing just the timer $160. With labor, thats when a comparable washer was $400 when I returned a few days later she asked me where my wife was, I told her that was a friend driving me because I had lost my license but now it had been reinstated , I hadn't had a drink in 6 months, she called my largest account the biggest mom and pop dealer in my city who had referred me, and told them I had misdiagnosed her washer, that I never said it probably needed a seal and bearing on top of the timer, and that I was DRUNK when I arrived at her house, I lost my biggest account and slowly any account associated with them because of her lie & 83 acres of land, most of my valuable possessions, & respect of my family for life , all so she could get a discount on a new washer 2023 & now I'm still broke as in I have never had internet, no cable in 23 years driving a 20 year old vehicle 100s of thousands she cost me, all so she could get a discount. P S I lost my business had to shut it down, just couldn't rebuild it no matter what I sold, or how hard I tried, "and having the best reputation with the BBB & chamber of commerce didn't matter " now I work in property maintenance at a fraction of what I was making.
You are a true professional..
@@ericschulze5641 Dude, you are not out of the game. Get back in it. You ha ve skills. I f you done want to deal with the public then go teach other people that want to learn how to do appliance repair. Go to local fire stations where the firemen do shift work and tell them you can help them make good money on the side and does not have to do with mowing yards in the heat and buying $10000 worth of equipment by teaching them how to do appliance repair on their off days. Dont let one woman get the best of you. The fact your company did not get back to you is on them. Cowboy up! You can do this. nest time you are there document everythinjg, Form an email and send it to the customer have them agree that this is what you said. Take pictures. Get back to what you know
@@tomcole4736 thanks for the compliment and encouragement, but the world has changed, & I did train people. all they did was give me a couple hundred dollars, and go on thier own, & wanted to charge ME for the referral of the ones they couldn't fix , did I mention I was #1 on Angie's list for all that time, it doesn't pay to be highly skilled, honest, & charge less. People want someone there NOW , & will pay triple to be able to feel like thier calling the shots, most the servicers out there now don't need to be skilled, just give an estimate 2/3 - 3/4 the price of a new one ,collect your service call $ & on to the next one . I'll stay right where I am thanks
I worked Corporate Security for 5 years. For the last 3.5 I was a Site Security Supervisor on the third shift. One night I had one of my folks report in a fridge that was busted and temping outside normal values (on the high side). But they said that as they were exiting the kitchen they encountered the early morning kitchen staff entering, and they'd relayed their findings orally. We used access cards and there were cameras, so there was confirmation of kitchen staff entering. I documented all this in a computer log entry, with an email to my boss calling attention to what'd happened.
A week later I got to work and found a black mark was being put on my record, HR wanted to talk with me about procedures, etc. Apparently the contractor who ran the kitchen had made a complaint over having to throw away about $1500 worth of product because "the fridge was temping outside normal values" and how "security never made them aware of this." My boss told me she was sorry this was happening, how she didn't understand because this didn't sound like a mistake I'd normally make, etc.
I just looked at her and went "did you not see my email?" Now to her credit she was in charge of multiple sites, and somehow my email had fallen through the cracks. As soon as she found it she was on the war path.
Never heard a peep about the refrigerator and the complaint for the rest of my time there. Oh and HR decided that they really, absolutely, seriously didn't need to talk with me.
As a nurse, CYA is paramount. Doctors, pharmacists, techs, etc. will throw your ass under the bus in a heartbeat if it protects themselves. Proper documentation is your only protection in these cases. You handled this situation beautifully.
You got that right!!! It is all about coving your ass!
That's funny.
As an MD I was just thinking how proper documentation is our life blood.
Lot's of hungry lawyers out there.
No kidding ..and also the receptionist at the front desk. CYA.
As a retired paramedic I have had a number of these. The one that sticks with me is the guy who claimed the EMS crew that transported him last had sat on scene for an hour attempting to start an IV, nearly causing him to die. Except I was the medic on the previous call, we had been on scene for 1p minutes, including the IV start, meds administered e route, and turned him over in ED in very stable condition. Yes, cya.
And other nurses...
Isn't it a shame that there are SO many two-faced, dirty rotten scoundrels in this world, James? I absolutely LOVE how you handle other people's _ _ _ t! 😂 You have a BLESSED day, sir!
You got me vibrating in my seat in agreement. I don't care for people, and this is why. Good day to you though. Hope the rest of the year does you well.
He's paid to handle other people's crap it comes natural with the experience 😂
As an owner of a small business I NEVER let customers know I own the business. That way when they ask me a question I’m not sure of or how to answer at that second… I always say I’ve got to “run it by the boss”. This gives me time to run it by my wife who is “the boss” as a filter and sounding board.
Same here
The wife is always the boss. 😆 🤣 😂
@@JamesButlerWellAndSepticLife I loved how you acted not just like you were a second person, but a third... "I've known the owner for over 40 years..." "I've known this inspector for most of my life..."
I see what you did there! Were you changing hats while you did it? :D
I've never had something turn out worse for asking my wife for advice.
That's how it works in our house!
As a 35 + year electrician I have witnessed horror stories of wealthy women filing false sexual harassment complaint's to get out of paying their bill. Early on I learned to let the customers know that I would not be on a jobsite with only the wife at home. It's a sad , scary world.
I was working at Lowe's some years back and I was new to Home Decor. I had a women come up to me and said that she had been working on an order with another associate and wanted to continue the process. I explained to her that once an associate starts a project with a customer, we don't want other associates getting involved because we don't want information to be relayed second hand and cause mistakes. So, I tell her when that associate would be working again and went about my day. I found out later that this women went to my supervisor and demanded I be fired for refusing to help her. She told her exactly what I told her and when the women tried to escalate the situation my manager looked at her and said "He's learning get over it." and walked away.
Some people are just assholes that want the world to bend to their will.
Mostly entitled Liberals is my guess.
No, this isn't a "lib vs conservative " thing. Assholes take up every part of that spectrum.
Entitlement comes from a myriad of directions.
@@brucewilliamsstudio4932 Karenservatives.
It all always boils down to people wanting a discount or a financial compensation. Requesting someone get fired is just to show how upset they are. They don't really care if you're employed there or not, they just want a big discount b/c the free service they were getting wasn't up to their standards.
@@Dragotto r/idontworkherelady has plenty of examples of this.
One of my crews accidentally cut a water line in a customers basement one time. I showed up, the whole house was wrapping up a renovation project, my guys were the only ones working that day though. There was about an inch of cold potable water in the basement and they had already started cleaning everything up. We informed the homeowner, the contractor, insurance, and called a plumber out to make the repair the next morning. Everything was amicable, everyone was pleasant and nice, papers were signed, pictures taken, left on good terms. A few weeks later, we get a letter from the homeowner and they had apparently told our insurance that we caused a massive flood, had filthy water in their house, that their whole first level wood flooring was ruined because of our "negligence", and they had mold in the basement now. They wanted ALL of the floors and walls to be ripped out and replaced and gave us a 10-day deadline to accept liability or there would be "further legal action".
Unbeknownst to them, I had already documented (via dozens of pictures and a few videos) cupped floors on the first floor from a leaking refrigerator line they were having repaired already, preexisting mold in the basement they were already aware of, perfectly dry and intact wood flooring on the first level, and only an inch of clean water in the basement that was taken care of professionally and properly. We responded with this documentation and a detailed report of the incident. Never heard a single peep from them after that. CYA! 999 times out of 1000 the job goes smooth. But that 1 time out of 1000 can put a company out of business if you don't cover your ass!
So accurate. The worst is, "You did that so fast, I need 1/2 off. My brother in law could have done it!..." At which point I ask, "Did we do it to your satisfaction or beyond?" Oh absolutely! "Did we complete it in a timely manner to make your life more convenient?" Oh, without a doubt! "Great, then we agree that you got what you wanted, at the price you wanted, and completed it in less time than you expected making it look easy to you because we are well trained, have the right tools, and decades of experience to make it look easy..." Um, yeah, but... "No, please pay the bill and we'll be on our way, thanks." We fire those customers because they aren't worth the trouble and there's plenty of other work for a good General Contractor to occasionally dump a bad one. We don't do drama.
Basically, "Imagine I am your dentist. Would you want to pay more or less to have it done faster?".
It's amazing how many people don't get that faster is usually better, given standards are respected.
@@wimeatsworld Indeed; faster means everything went smoothly and there were no problems...
Any time they throw the "My relative/friend could have done this" line, my response is always- Well then WHY Didn't they???
That's a shit test and they know it. Pay what you owe and no I wont be back. Ever!
Many many many years ago, a coworker/friend of mine got called to the carpet for not seeing/reporting a pretty major flood in a building basement. A lot of damage to the building infrastructure. Fortunately, he carried a device that tracked his rounds. They eventually determined that the flood started about 8 minutes after he left. That little recording device saved his career.
I work security and we regularly have factory employees that try to start as much BS as they can. Most of them do it because they think the union will protect them and take their side. Truth be told, they most often do. But when there is absolute proof that they're lying, there is nothing that can be done. That said there is, as I type this now, and for the years before and currently, a camera over my right shoulder, that watches the guard shack I inhabit. Well. One early morning((I work 0500 to 1300))I was called to the window to issue a substitute badge to the factory worker whom had "lost" theirs the night before. He was already in a crappy mood and arrived to work fifteen minutes late. It takes less than 25 seconds for me to get their clock in number, find a badge, and write down the time, sub badge number, and clock number in my paper logs. Dude was less than happy when I refused to change the time and risk my job for his. So he tried to blame me for him being late. Camera and digital locks proved otherwise.
Truth.
I was an HP support tech for a few years and they tried something for a couple quarters where if a customer called back they were given to the exact same agent if that agent was available; it was called 'continuity of service' or something like that. They were also told this on the hold message every time they called in.
So I spent close to an hour on a call where the elderly woman had to pay for out of warranty support and I was able to completely resolve her issue to her satisfaction. We were chatting in a very friendly manner throughout the entire conversation. She thanked me profusely for being so patient and thorough and making what could have been a very stressful situation somewhat enjoyable.
Amazingly, I did not immediately get another call after she disconnected; very rare.
I waited a whole 40 seconds or so before answering the next call and, after introducing myself and asking how I could help, the customer stridently exclaimed that she wanted a refund because she just got off the phone with an incredibly rude agent who was unable to solve her problem and by God she wanted her money back!
I said something along the lines of "Agnes? You know when you call back you're given back to the same agent that you spoke with before?" I heard a gasp and she immediately hung up.
Thank you for sharing that with me. I love the HP instant ink service the people there are always awesome.
Hahaha!!! Even an old biddie trying to get one over? That's exactly why we are doomed...
Nice job though
Had a supervisor tell me a story about a bailer without safety guards. He refused to fix it without the safety guards, owners paid someone else to.
He documents their request and his refusal, so when a few months later someone loses an arm and the labour board goes looking for someone to blame, he shows them his refusal. Saved his skin.
I was once accused of stealing from work, which I absolutely didn't do. The man who accused me was adamant and management was backing him over me. I was about ready to quit when a receptionist comes to me and says "I was recoding a short video on my phone to show my Mum my new job. There's something you should see." So I look, and there in the background is my accuser stealing the equipment out of the back room.
I was fired at a pet store by the opening manager for stealing. Surprisingly, the stealing continued after I left! It was the manager that fired me that was stealing. The owners offered me the job back, but they had lost my trust by then. If you knew you fired me and could blame all that theft on me, why wouldn't you stop/slow down or be more subtle from then on out? Crazy people. 😅
You still might need to find another job. Places like that are a hazard.
And then the receptionist was fired for some bs reason.
@@solaris9426 No! No, she wasn't. She was still there when I left a year later.
@@thehangmansdaughter1120 Yeah, sorry. I wasn't actually serious. It was meant more as a jab to those kinds of managers who would have fired someone over that.
I was working as escalated support in a call center - I was one of the people that phone agents went to for help. I went to the desk of one agent where I explained what was causing the customer's problem and how to fix it. She went back to the customer, explained everything, and then the customer asked to speak to a supervisor. When I got on the call he complained that no one was able to help him with the his issue and he had to keep calling back and this was unacceptable. I explained the same thing that the agent told him almost word for word. He said "That makes sense. How come no one has ever been able to explain it to me and fix my issue?" I just said "Sir, I was just reading Susan's notes about what she said to you." Then I made sure Susan went back and put those notes in.
That's just blatant misogyny. It's far too common in the tech and science fields.
I work in hospitality and this is so true. Customers will lie on you about anything 😑
As a business owner, I take pictures, I have the customer sign off before I leave, I save every text and every voicemail. In this litigious world you need to document everything. And I’m extra cautious when they act sickly sweet at the beginning. Once I got a phone call claiming the driver of my van (me) cut him off and caused him to crash into another vehicle. This alleged incident occurred while I was on a job about 5 miles from where he said it happened. This guy told me he wanted 1000.00 or he’d go to the police. I immediately told him I would meet him at the police station and he could explain to them why he left the scene of the accident without filing a police report. Once he knew I wasn’t going to get scammed he changed his tune and said the damage was minor and he’ll let me off the hook. 😂
Story time: I used to be a service advisor for a Chevrolet dealer in Utah. This dealership performed service on not only GM products, but virtually any and every brand that came into the dealer. I had been there for about 6 mos, and for background, I have about 15 years of automotive sales experience/ So being able to explain the what and the why to customers that may need additional services comes second nature. One morning a nice lady, probably in her mid 30's comes in with an 08-09 Subaru outback. Somewhere around 130k miles if memory serves.
She approaches my kiosk and I can tell she's upset. As I do with every client, I welcome them and ask what can I help them with. She begins to tell me that the last time we changed the oil in her car, somehow a LOT of oil had leaked out and made a huge mess. So, I looked up her records, and sure enough, she had brought the car in for an oil change...5 mos prior.
I asked her how much time had passed from the service to when she noticed the leaking. She said immediately when she got home. So curiosity got the better of me, and I asked why did she wait FIVE months to let us know? "I was busy" she replied. "No problem", I said "we'll get it looked at right away" I have her sign the work order for an inspection, free of charge and I took her keys and walked her over to our waiting area. Showed her wear the complimentary coffee and snacks were and I went back and drove the vehicle directly into an open bay. I went myself to see where this leak was and as I went underneath the car, I had noticed that the entire underside of the car was covered in a sheen of fresh oil. Northern Utah is a semi-arid desert and dust is quite frequent during the summer, but no matter, we needed to find the leak. I took pictures. LOTS of pictures.
I started texting these images to the customer as well to keep her informed. Included in these images were pictures of the most common cause of lube bay oil leaks, and that is the oil filter either not being on to proper spec or even more common, the previous lube tech, failed to remove the old O-Ring and double stacked them. This however was not the case. The lube tech checked the filter. It was on to spec, we removed it to see if there was a double gasket, there was not. We replaced it, and checked the level and found that it was nearly 2qts low. We top off the oil with fresh oil. I then had the lube tech clean off the oil spray on the undercarriage, and try to find the source of the leak. We checked the drain plug, it was to correct spec as well.
All the time, I sent pictures of the oil filter coming off, then being put on. This will be important later. We use a pressure grip filter wrench or a socket style mounted filter wrench depending on application to remove filters, and we tighten them by hand as tight as we can, then with most screw on filters, back off 1/4. turn which if my memory serves, is correct for many makes/models.
Unable to find anywhere we had perhaps caused a leak, we wanted to see where the oil leak was coming from, so we placed a dye in the oil and instructed the customer to drive it for 10 days and bring it back. She agreed, and she left. Now, as a reminder, I had sent her I believe over 40 pictures immediately after she got there of all the things like the undercarriage, the drain plug, the oil filter before we removed it to check for a double o-ring and after.
She came back 10 days later and we put the car back into the lube bay. The filter and drain locations were clean and oil free, but oil was leaking from somewhere. We got the blacklight and glasses and were able to trace the oil leak somewhere at the back of the engine. Given the mileage, and Subaru's notorious for leaking oil we shared this information with the customer. AGAIN sending pics of the oil filter and drain plug etc. I had sent her about 10-12 more pictures. So we had a couple mechanics put together a quote to fix the leak. Including parts and labor it was going to come to just over $1,200. She declined the repairs and abruptly left. So, I didn't think I'd see her again, so I deleted my collection of images. (huge mistake on my part) The next evening, shortly before closing the woman shows up again. VERY VERY angry. She comes to my desk, and drops a ziploc bag on my desk. Inside was an oil filter.
The oil filter had 3 symmetrical holes at an angle around the circumference of the filter. I thought this was odd, as we don't have ANY tools for filter removal. She accused of of deliberately punching holes in the filter 5 months prior to and I'm quoting her here "YOU DID THIS SO YOU COULD R@P3 ME FOR $1,300!!" she said it so loud that numerous customers stopped to stare at her and me. Of course this was unexpected, and I was alarmed at her allegation. I reminded her that I had sent her pictures 10 days prior and yesterday of ALL the work we did to the car.
She denied receiving any pictures. She then produced a receipt from a Subaru dealer that charged her over $150 to "diagnose" the problem and perform an oil change to replace the "vandalized" oil filter. She demanded a refund of the oil change from 5 mos ago, and reimburse the bill from the other Subaru dealer. She was extremely agitated and I conceded to let my shop manager handle this. Without question, he reimbursed everything from the service performed 5 mos ago, and the bill from the other dealer. I'll just say that this manager had the spine of a jellyfish and it was common practice when ANY customer complained about ANYTHING they would issue refunds without any protest, then proceed to charge back the service advisors any commissions from services performed. I didn't work there much longer.
So if you had kept the photos would the spineless manager still have refunded her?
@@TheTweetybird1122probably. I hate spineless managers because it shows that not only do they no respect for their employees, they have zero self respect.
A couple years ago I had a job end up a lot more complicated than the project manager described. Without going into detail let's just say it turned into twice as much work. I documented all the issues, but the PM did not understand. Eventually, at the end of the job, that PM called our office to complain. He was transferred to the head of dispatch, a long time friend of mine. The PM said I was rude, and bad at my trade. My friend in dispatch asked if he could provide any examples to show the owner. That PM sent in several photos of a different job site. My friend, one of the 2 owners, let him know we take this very seriously. He told the PM he could get the owner on the line with him shortly. He called me, the other owner, and went over the photos. As soon as we realized what was happening we merged the call and, as the owner, I asked the PM to again explain what happened. When he was done I called him out on the attempted deception. I told him I did not intend to fire myself, but we would not be doing further business with him in the future, and to have a nice day. I think he was more upset about the "have a nice day" than anything else.
Had something similar happen as the GM of a food service location. Long and short of it was, after hearing the customer complain about me to me for several minutes on the phone, I informed them that I was the individual who helped them and that I knew none of what they had said was true. Sadly a less funny way to handle it, but it resulted in them immediately hanging up.
Since I was the only person their complaint could forward to at this location, nothing came of it.
One of the most unappreciated necessary jobs is the custodian. In my working Career this is one of the jobs I did. I learned early on to document my work and my paperwork. People will say such and such was not cleaned, something was stolen, etc., etc. Also one of the jobs that I had to document my time as some didn't want to pay what was the lowest paying salary for the company. People also think custodians are dull witted or not smart enough to do anything else. These folks soon realized that 16 years in Security taught me alot. You say I'm not locking a door? A strip of masking tape across the seal with a time and my initials will assure I did lock that door. Before and after videos/pictures of the room I didn't clean will tell the truth- believe me supervisors will plant items to see if you've swept,etc. Usually a paperclip or a little ball of paper in out of the way areas. I would gather them all, put the in a baggiewith documentation where each were. I put an app on my phone and recorded conversations between customers etc. In Oklahoma it is legal to record conversations if one person knows they are being recorded. Saved my ass more than once. I worked high paying jobs all the way down to custodian work- when times are tough you do what it takes to pay the bills but I must say the worst I was ever treated was as a custodian. I had to take photos of my time sheets and any paperwork I turned in or I faced not getting paid, not getting time off I earned and once paperwork I had nothing to do with but was submitted in my name. I form a pattern with my initials. If I submit paperwork it's on there. This pattern is registered with the FBI, OSBI and the FAA from previous jobs. Those initials weren't on there, the signature wasn't mine. I didn't get fired but they also never disclosed/discovered who submitted that paperwork. I recorded conversations because people say the custodian was rude,lied, cussed or made statements that were untrue. People are becoming so entitled these situations will happen more and more. I can not preach loud enough: DOCUMENTATION people! It will save your ass and possibly keep the bastards from messing with you in the future.
Good for you, Alice! I love most Oklahomans! My wife and I used to liver in Tulsa from 1990 until 2004. My kids still live in the area.
I had a side hustle cleaning houses and organizing.
One client planted some traps in the form of change, a checkbook, and expired credit cards strewn about in weird, but obvious places. Gathered them up and put them in on a counter where it couldn't be missed.
I have heard/experienced stories of the staged paperclip(s) in janitorial and there was one infamous Cheeto-Gate incident. lol
To be fair, some janitorial staff do get lax/quicker & quicker in their cleaning after awhile and after one report (I used to work out on the field and in the office of a company) the client will start going into witchhunt mode and start planting stuff and reporting back to you.
But the owners never really did quality checks or initiated much facetime with the cleaners.
I used to work at a park and we had this really nice camp host for our RV section. He was a very nice guy who took his job very seriously but he tried never to be mean or even grouchy with any of the people staying at the park. One day, he was at an RV site with a regular talking to him about the shoreline (since most of the RV sites overlooked the lake) when a man came zooming (speed limit was 5mph in this guy was going at least 20) through the tight curve and nearly hit the camper's son who was on a bike. The camp host called out loudly to get the guy's attention and the camper, scared about how close is son came to being run over, called the guy an asshole. The man was informed of the speed limit and asked to please slow down in the future by the camp host who tried to keep his calm.
The next day, the guy went up to the main office and complained about the camp host cussing at him and being incredibly rude. My manager told him that she would look into it and that she was very sorry. She completely believed the camper and refused to believe the camp host. The man whose son was almost hit had footage from his game cam of the whole thing, but despite that, the camp host was still not believed and was treated poorly until him and I both quit.
Never had a customer lie about me, but did have a superv6 try to. Tried to say I was "unreliable" and was always leaving work early. This was retail and the only times I EVER left work early were when I was sent home early because Corporate wanted hours cut. She went so far as to say I'd been WRITTEN UP several times for it but since they were nice, they'd ignored the write ups. I asked to see the write ups. She couldn't find them. But she knew they existed and asked a manager nearby (not even a manager from my department mind you) if what she was saying was true. Obviously he wasn't about to get in her bad graces so he just agreed. I told her if she found the documents that proved what she was saying was true, I'd gladly quit. I never did hear anything about it again, go figure.
I've also had coworkers try to lie about me, but I made sure to document stuff so it became really clear who was in the wrong (hint: it wasn't me). But this comment is already long enough. 😂
Before I retired I used to be a sub contractor. The company I worked for sent me to drug stores/hospitals, office supply stores, Wright Patterson AFB just up the road etc. I worked on the pill dispensing machines or printers at the drug stores/hospitals. Any of the machines in the copy centers at office supply stores. Printers and scanners at the Air Force base and any other location within a 100 mile radius of my home. I always took a picture of the area and equipment before I started including the general area around the equipment. After removing whatever cover I needed to remove I would locate the problem and take a before and an after repair picture and then a short video of the machine working and then a picture of the machine and surrounding area when the job was complete. Any and all times I had to replace a circuit board I would ALWAYS take a picture of the board before removing any wires to replace it. Let’s face it most places I went to repair equipment were noisy and usually I had the equipment user looking on talking to me. If asked why I was taking so many pictures or even a short video I told the person that the company (me) required it. If I had any complaints sent to the company I subbed for I could send the pictures and video. That told the company it was a new issue or user error.
I used to drive truck and I completely understand what you’re talking about. The last truck I had had four dash cams. In the windshield (obviously) one in each mirror facing back and the last one was magnetically held on the back of the trailer. There have been people saying I backed in to them, cut them off, caused damage and the list goes on and on. Needless to say, as soon as they saw the video, they started back peddling hard. One even got charged with filing a false police report.
This is actually one of my favorite work stories. I used to be a Maintenance Planner for the first Amazon air hub in Texas (KAFW). We had a major breakdown on one of the main lines, and I mean MAJOR. This line is critical to the building and Amazon effectively loses 1-2 million profit for every hour it's down (this building is important to the whole of Texas Amazon shipping). The line was down for 96hrs. Not to mention the belt for the line is also extremely expensive; 1.5mil for a full replacement, which we had to do.
At the time I worked for a company that was contracted to Amazon, so of course Amazon tried to put the failure on us, specifically me as the Maintenance Planner. They brought a Senior Planner from Amazon to inspect my routes using some new metric system that hadn't even been fully implemented across the network. My planning efficiency was 92%. Not just good, the BEST in the network at the time. Guy came in expecting to ream me and possibly fire me, had to tell the higher ups I was definitely not the problem.
What was the culprit?
I have worked for Walmart for a little over 20 years, holding positions from maintenance to supervisor during that time. I'm now just a worker bee since a certain manager, that's no longer with the company, caused me so much stress that I was having chest pains every day I came to work.
As a worker, I watched many younger employees move up and get stressed out because they'd get blamed for things not getting done when I had observed them get those things done. I began to tell them to CYA and take photos of the finished project or task as proof. Once they did, they were able to show morning management the photos they took to prove that they had done their jobs and that someone else had left the mess that management had found.
I very much agree, document your work to make sure you've got a safety net to protect yourself with.
That's insane that anyone would be stressing others at a Walmart job, some people just wanna cause drama
I had a bad boss once to a point he made me cry, as time went i got older some things became harder to do so he made my work load harder to do hoping i would quit.
When I worked at Wally world, they yelled at one of my coworkers so much, and with such foul language, the poor kid became suicidal. He called in sick for a few days, while applying for other jobs. The supervisor called him at home, while I was visiting. When he saw the phone number he started hyperventilating, his wife couldn't calm him down. I said answer the phone, and tell him the whole truth. He did, he said the store manager had yelled at him for weeks since the lead broke his foot when she dropped a pallet on him; and he's now suicidal. Hearing he's suicidal, the store manager called him the next day, asking why he's suicidal, what caused it. So he told her everything she had been doing to him without naming her. She said she'd look into it. 🤯🤣 She needs a mirror 🪞.
Now don't misunderstand me about him. He did complain to corporate about things going on wrong long before this. That 800 number listed in the break room, he was calling at least once a week, if not more. They didn't do anything. Well, they finally sent an overnight lead that used to be a coach in another store. He got the woman that yelled at me every night, and yelled at me over the intercom too, she was fired the first night he worked with her. 🤣 But so many supervisors, and coaches left because of that store manager. But I've been gone 7 months, the store manager is still there. If a nice person replaced her, I'd consider going back. But she's an A-hole. My friend, he won't even shop in that Wally world again, and it's one of the big ones with car repairs. He will never go back to work for them either. He was freaked out the night two of them stood there yelling at me I'm not fast enough, I'm a senior citizen. And your customers are nasty, trying to clean up after them takes a long time. I've got pictures of what some areas looked like before I started straightening up, and folding clothes, wanna see. I've got pictures of how many carts of clothes the night shift left behind for me too. I'm going as fast as I can. But you're detaining me is going to make it take even longer. One of them once asked me why I applied for the overnight shift, I didn't, I applied at the other store for a cashier's job. I don't know how I ended up here, and on overnights, but I need a job, so here I am. 😳 They didn't know how I got there either.
This store should be reported to corporate because they don't let the overnight crew do those computer classes. They often have the overnight leads make you sign in, then do a bunch of your classes for you. They had me guard the open door during construction work, and do my classes on a tablet, then had me do other people's classes. I'm pretty sure that violates company policy. But I was told to do it, since all I was doing was guarding the door. Then again with that company I doubt corporate gives a hoot.
Sorry I rambled on so long, but it's nice to talk to someone else that used to work for that awful company, and understands.
Best wishes, take care, stay safe, have a nice day. 👵☮️🖖
I didn't have a customer say something about me, but one time I had a district manager say that he didn't tell me to do a particular thing. What everyone in my chain of command knew is that I wrote everything down, every conversation, every request or requirement, everything. When the DM told me that, I reached into my pocket and pulled out my notebook. At that point he just stated that he most likely did say that. I am guessing that was because everyone knew I documented everything.
Yes I am glad you asked, I was stump grinding for a customer and as always I took pictures before i started . While I was finishing up she said are you going to fix the hole in my siding? I asked several times if they were POSITIVE the hole was not there. They assured it was...... Their face was priceless when i showed them the before picture lol
I was a professional wedding photographer for a number of years and we had all sorts of brides & grooms try to pull stuff like this. With us, it was mainly "I wanted a photo of such-and-such but you never took one so I want a discount/refund/whatever…" Well, we had very detailed contracts that were signed by the bride & groom. These contracts stated that the photos taken were at the photographer’s discretion and no guarantees could be made about any specific images. We also gave the brides & grooms a checklist of suggested photos that included a place for "special requests." If they complained about us not taking a photo they "really wanted" but it wasn’t on the checklist, we’d show them that and that usually shut them up right there. If that didn’t do it, we’d refer them to their copy of the contract. Like you said, it’s all about documentation. Signed contracts are your best defense - as are photos!
This could honestly be used as a training video for so many companies. I deal with this in my company I work at. I always hear "your crazy tech drove like this!" the lies of how drivers cutting them off etc.. "oh sure uhuh, I'm so sorry, and what time did that happen about? and you said blah st? " "yeah see we have gps tattlers on all vehicles and they all have front/rear dash cams.. that vehicle was no where near that road today at all. in fact none of my vehicles were at that road until blah blah time.... must of been our competitor have a good day"
Thank you
ive heard that line plenty of times in pest control...
Proper documentation is everything these days. Photos. Videos. Respect. Paperwork. All of it.
and yet some will even argue that all of that hard documentation is wrong or does not show what it clearly shows anyway.
I have a family member that has been recorded on camera stealing my stuff and even got called out live through the new security system I had to put in just because of them. (Massive screaming meltdown in my yard for that!)
They have been warned and even escorted off my property by local law enforcement more than once now and still claim that they have every right to come over and take anything I have without permission because we are family.
We have been in the courtroom several times now over this stuff and all they do is lie and drag the conversations to anything other than why we are there which makes me look like the bad guy because I can't begin to answer the nonsense they bring in and run with every time.
@@illbeyourmonster3591 damn. Several times 🤦🏼 I would be looking into an attack dog 🐕 or something where they would think twice. Dang. That’s not family.
@@Jenuin Aging-out narcissists don't take losing their last imagined hold on power well.
It was basically a bullying and extortion move that blew up in their face so in retaliation (For fighting back for once in my life) they decided that whatever is mine is theirs by default thus justifying just taking whatever they want anyway.
I hate when life is even stupider than badly written soap opera fiction. 🙄
@@illbeyourmonster3591 I agree with you 100% and I hope they don’t waste your time or bother you anymore.
@@Jenuin They go after me about every 2 to 3 months with something stupid just to waste my time and money.
As long as they keep claiming my stuff is theirs law enforcement will not do anything that matters.
They tell them to leave and then in a few weeks, they come up with something new and even more fake to throw at me in court because they can still afford to do it.
In a customer service job I took a call from a customer who screamed at me. I left incredibly detailed notes. She hung up, called back, and as luck would have it out of a several hundred person call center, she got me again. Got to listen to her call the previous agent- me- all kinds of names. All I did was read her my notes 😂
I literally had to coach someone about this at work yesterday. Guy was an up-and-comer in the produce department. By chance, he was left to deal with something that would normally be considered 'above his paygrade' but he rose to the occasion and got to work sorting it out. Not 10 minutes into his initiative, I wander over and ask him what he's doing. He proceeds to wax verbose about how he's got a great plan and he's going to handle this situation and all the higher ups are going to be impressed. I immediately shut him down and say "go get the boss. Don't do anything on your own. Get the boss and describe your plan to him. If you don't, and he doesn't wind up liking your plan, you've just made a shit-ton of extra work for yourself and probably landed a top-ten spot on his permanent shit-list for the next year straight.
It's a good thing I did, too. No sooner had he got the boss outside and started detailing his master plan when the boss cut him off and said "no no no! That's all wrong! Here's how I want you to deal with this!"
I'm not saying his master plan wasn't a good idea, but it wasn't what the boss wanted. And if it's not what the boss wants, you don't do it.
This is just one example of why, one of the happiest days of my life, was the day I got the check for selling my service business.
documentation always beats conversation. When I was in the telecom installation business, I would take thousands of photos and some videos at the site survey, notes of conversations, etc. Everything from the path from the loading dock to the work area/s, the offices, the break room, etc. I would video the route from the hotel to the site, make maps from the hotel and site to places to eat, etc. So we had a job in Germany and I was doing my site survey and the site manager asked why I was taking so many photos, notes, doing sketches, etc. Well, to protect YOU and US. This way, there can be no misunderstandings. He asked if we did not trust them. No sir, no we don't--and you should not trust us. We are not meeting for a family reunion, we are performing work for you. His reply was "ya...it must be this way in a world full of thieves and con artists"....so true...so effing true. So...documentation beats conversation--every time.
Documentation only works in certain circumstances and when you have the courts on your side, in my experience. With lying law enforcement and MD's, they can say whatever they want to and not need honest, accurate documentation since the courts are stacked in their favor. Poor peons do not stand a chance against them and their lies; they have deep pockets for all the legal and court costs. They are free to be evil and commit crimes with impunity, in my experience!
It did not matter the accurate and honest medical records and documentation I had. The ones set on killing and wrongfully imprisoning me can do whatever they want to! They can just deny my truths including my family medical history (!!!!) and say I am the one lying! My father died in 2006 with acute respiratory paralysis, but they say he is still alive and has a "clotting disorder"! He needed coumadin after an aortic valve replacement, but NEVER had a "clotting disorder"! It's really amazing how psychotic and schizophrenic the MD's are in Mesa County, CO. Stay away, if you don't want lies in your medical documents, too! There is no way to remove them, unless you want to spend a lot of money with an attorney to go after them for the lies. I have no money for that, so they have written lies in my records since 1995! You will be stuck with the lies, if you do not spend money with an attorney to get them removed!
My grandmother died of liver cancer, but they wrote she "had liver disease". She was never diagnosed with that, but that is now my "medical history"! Only THEY are to be believed, since they are in a position of power and authority. That's why veterans kill themselves so much, since all we get is the "care" of "Lie, deny, and make/let them die". Much easier to blow brains out, than win against the evil ones at the VA and their community/state-wide partners, when there is no legal recourse and justice for harms caused by the would-be killers.
The evil ones' lies stand as truth, while we are tortured, abused and murdered with medical malpractice and malfeasance. It doesn't even mater that I did 14 years of ICU nursing and was a Naval Nurse Corps Officer! I am just a piece of crap for using cannabis instead of killing myself, like my husband had to do. We toxic-damaged veterans are to just die already, be lied about as to the cause of our health problems, and wrongly cared for when we seek help. PAST MEDICAL RECORDS WITH ACCURATE, HONEST DOCUMENTATION, AND MEDICAL/SCIENCE STUDIES MEAN NOTHING!
I have been denied a cancer work-up since 2009, then was sent to prison in 2019 since I didn't die after saving my life with cannabis. I started using it for the cancer symptoms and pain. Cannabis (Phoenix Tears) also saved my life when sent home to die with my first vaso-vagal heart attack in Feb 2013, and for a DVT of my right subclavian and axillary veins later that year. Of course, in prison, I got NO cannabis or any other DVT preventative therapy. The prison RN wrote I made it up about having the DVT when I complained about pain in the arm, despite having copies of the medical records! Inflicting mental abuse and torture is what the sicko psycho ones in power love best!
Even the VA wrote I made it up about having the DVT, even though they had the records from the ER that had diagnosed it in the back of the chart! It doesn't matter! It's so amazing the lies they have made up about me, even though I have the documentation to prove them wrong! They thought I would die in prison without my cannabis and alternative therapies and the lies would never be found out, so it didn't matter, APPARENTLY! Or they are just so high on their hubris and power, they know they will never be brought to court, so they can lie all they want to!
Law enforcement gets in on the killing game, when you save your life with cannabis when denied a cancer work-up, and when sent home to die with a vaso-vagal heart attack. They are more than glad to medically kidnap you so the ER MD's that sent you home with the heart attack, can re-write your history! And a life-threatening DVT becomes a "blood clot in the shoulder"! Nothing life-threatening there! Then they can make up false drug dealing charges and destroy your life and business so you lose everything, including your farm and home!
The lies of MD's and law enforcement are to be believed, not the documented truths that refute them! They can even wrongfully send a person to prison with lies, and so what if they die! All the better for the evil rulers!
even in family reunion, you got the deadbeats nephews wayting on the late aunt to pass. The body still not yet cold that they would already take a rip at who gets what.
This is also VERY good advice for renters moving out of an apartment. Document everything! Take pictures of EVERYTHING e.g. the grout of the shower walls, the gasket around the door of the refrigerator, the carpet/flooring, EVERYTHING! The last apartment I moved out of, the landlord tried to keep my deposit 'for damages'. I asked for information. They told me that the carpet was dirty and it was my responsibility to clean it when I moved out (Ohio law says otherwise), the the gasket around the fridge door was ripped and a bunch of other stuff. I told them I would see them in court because I had pictures of everything and, according to Ohio law, they would owe me 3 times the amount of the deposit when I won the case. The landlords husband was a real estate attorney and knew I was correct. They then told me they would be refunding my deposit. Document EVERYTHING!
So true. I did not get my security deposit because I was blamed for damage that was there when I moved in
I was working as a surgery tech...had been there for several years when a patient tried telling one of the doctors I work for that I was a stoner and smoked weed constantly. The thing that person didn't realize is that, I was their best employee. That doctor brought in the facility's main owner, and that guy told her if she ever said anything negative about me again he would fire her as a patient. It was pain management, and she wasn't going to risk her pills, so she tucked her tail between her legs apologized and never caused a problem again.
😂 it is funny how they don't recognize voices on the phone. My wife had something similar happen where a customer called to complain about her to her. Thanks for sharing.
People aren't very observant. I saw an candid camera were a stranger would go up to someone and talk to them about something then two other people would walk between them with something large like a sheet of plywood. As their view was blocked they would swap the person who was talking to them. Some didn't even notice that the sex of the person had changed.
“CustomerService, shit did I say Customer Service it’s all about documentation, documentation will save your ass “ 😂😂😂 i’ve been a contractor, my entire adult life and working with my dad most of my childhood. You are absolutely 100% correct❣️ it’s a lot easier to document now with the technology we have instead of a Polaroid instant camera😂😜
After 30 years as a cop I can assure you that people will lie about anything or completely fabricate a story just to make themselves sound like the victim.
My absolute favorite lie from a suspect was said when they found drugs in his pocket. "These aren't my pants."
I work as a chimney sweeper and this includes checking heatingsystems/boilers.
My boss told me there was a customer who was very very upset about my service. Usually 99% of the customers are very happy with me and I take pride in beeing always friendly & professional. Name didn't ring a bell so I called him.
Customer started shouting, so I hung up. Calls me back, shouts again, again I hang up.
Couple of minutes later, I call him back. Customer states that he's already in contact with his lawyer.
I ask the guy when the check was sheduled because I can't recall his name. Yesterday, he says, getting angry again.
Quick look into our system:
I wasn't there. In fact, his check is sheduled every two years, so I was there last year and wouldn't even call him until next year.
"Oh..." Followed by nearly 10 minutes of saying sorry.
He even was sorry till the next year, when I went there for the check I got a generous tip & a nice wine.
Never asked who it was though.
Oh my! This is exactly why I tell my foreman to take pictures before during and after all insulation jobs! Saved my bacon 2 times as I don't take customer that seem high maintained by adding the turd tax to there estimate. Once was a crack in ceiling that pictures showed as pre existing, another was the insulation was reported as under the amount specified in debt. On second one it turns out the customer decided to store Christmas decorations on top of it and after removing them realized his mistake and thought to have us rectify it. Guess he did not realize we had pictures and density gage that showed insuation in low spots was compacted with what should have been fluffy.
USPS employee. I had a discussion with a long time customer. We rarely spoke, but this particular day I had to talk to him face to face for whatever reason. I explained about his dog, very politely, we joked around for about 4, maybe 5 minutes, (I had jokingly asked if he was asleep back there in his office when I first walked in.), went about the rest of my day, all is well. Until....I get back to the office, my boss and the postmaster are all but screaming at me, wonder why I was cussing and swearing at this customer. I was flabbergasted to say the least. Long story short, they realized I had/would never say the things to ANY customer, let alone THIS customer, and let it go. I did however have a voice recorder on me at all times for the rest of the time I delivered to this guy. This sob wasn't going to get me in trouble again!
Small Business owner here, first time running my own business but I've got many, many years of running other people's businesses for them.
I 1000% agree about documenting EVERYTHING. It doesn't matter how trivial or anal it seems, every tiny detail can potentially save your ass. As an example:
Once upon a time, I was a manager of a store for one of the largest cell phone carriers in the US, and it is a globally recognized brand. I had an employee that was no end of trouble. For a little background, I treated all of my employees as if they were management, because the only things I could do that they could not is hire, fire, write schedules and submit payroll. Everything else, from bank deposits to opening and closing the store, every employee could do. So they were trained, by me, to call themselves "sales managers", because they were indeed managing their own sales. So I gave my employees a LOT of leeway.
Back to the problem employee... The first issue was that her phones and contracts would not stay sold. She would lie to the customers just to make a sale. In my store, that was a big no-no. You were to ask qualifying questions to figure out the customer's needs, and through your own product knowledge, steer them to the appropriate plan and device for those needs. Simple, right? Now this was 2005-2007 that I ran that location so the closest thing to a "smartphone" was either a BlackBerry or a Windows Mobile device (Symbian smartphones weren't available in the US yet unless you bought them unlocked from the OEM) and at the time the data plan for those devices was $60/month PER LINE. And the commission payout was that you would get paid $10 per contract, and the first month of every service you sign the customer up for. E.g. a brand new BlackBerry with unlimited data and texting would be $10 for the contract, $60 for data, and $20 for texting. So you would get paid $90 on the first of the following month for that sale, in addition to your hourly rate. Conversely, a "feature phone" would net you $10 for the line, $10 for data, and $20 for unlimited texting so you're only make $40 per phone that was just a normal flip phone. But... There's also something called "chargebacks" on that monthly commission check; everything a customer cancels or returns in the first SIX MONTHS, you have to pay back the commission in the form of it being subtracted from the next commission check following the customer's cancellation of feature/return of device. So it's in your best interest for things to STAY sold at least for the first 180 days and the best way to achieve that is honesty. Don't sell the customer crap they don't need, or a phone that doesn't do what they want it to do. Well, this employee was notorious for selling every guy who walked through the door and thought she was cute the newest BlackBerry with all the bells and whistles. Then the dude would get his next bill and see that it's $80 in features PLUS their $50-$60 calling plan, he'd call customer service, they'd analyze his bill and tell him "well sir, you only send and receive about 180 texts a month, so why don't we downgrade you to 250 texts a month for $5, and you hardly need unlimited data, so let's drop that to 100MB for $10..." And bam, the customer is happy. Buuuuut, when that happens the full $90 gets charged back to the salesperson, AND it looks bad for the store because the new limited text and data plans were sold by a CSR at a call center, not by the location the phone was sold. That was just the BEGINNING.
Next thing I know, I'm having dinner one night and I get a call from someone who worked NEAR my store telling me that this problem salesperson was wearing SLIPPERS on the sales floor. Combined with the constant lies to customers and chargebacks, that earned her the first verbal, and first written reprimand.
Fast forward a week, I get another call in the middle of dinner. This time she's BAREFOOT. So I get up from my comfy chair, put my food in the fridge and go to my store. She can see me coming and I watch her run behind the counter barefoot and slip her shoes on. I ask her to follow me into the office, and proceed to terminate her. She tried to lie to me and say she wasn't barefoot, but she dropped the act when I told her that I watched her put her shoes on.
So then the company moves me to another location. I drop about 60lbs and grow a beard. One day, the problem employee comes into my store and applies for a job. On her application she checked "no" to the "have you ever worked for this company in another location", so I told her that her name came up in our system as a previous employee and that's not a good start. She then proceeds to spin this yarn about how she had this terrible manager who fired her because she wouldn't go on a date with him and how he made up all these lies about her so she couldn't get unemployment, and how this manager sexually assaulted her but it brings up too much trauma for her to talk about it so it was just easier to say she's never worked for the company before than to dredge up the past.
That's when I looked her dead in the eyes and said "really? because the way I remember it was that I fired you for not wearing shoes, and for being a habitual liar. Can't say I recall the rest of that stuff ever happening." People talk about the color draining from someone's face in fictional accounts all the time, but I had never actually seen it happen in real life... Until then. She went so pale and then she got up and RAN out of the store.
After that, I called home office and had them pull all the DVR footage from the cameras in my store (the only place I ever interacted with my employees) and all of the documentation involved with her employment. Turns out she had spun that tale all over town when she couldn't provide a reference for having worked in the industry, and I was able to go after her for libel and defamation (settled out of court) for all the lies she spread about me... But I would have never known if she hadn't tried to lie about me TO me.
I'm so glad she settled with you.
Yap it has happened to me as well! That why we wear body cameras and dashboards camera in our trucks!
I used to be in the same industry as you, and we had to document when we left the yard, when we arrived at the customers property, when we started work, when we finished work, and when we left the property, all of the trucks have GPS trackers in them which will note when the truck is turned on/off and when the pump motors are turned on/off. There was one instance before the documentation became as detailed as it is where one employee went to a house, pumped out the tank, then left, and about 10 minutes after he left, the house got robbed, so naturally the customer pinned the robbery on the employee, thankfully the GPS showed that when the house was broken into, the employee was already halfway back to the yard
This happened to me when I first left the army, I was working in RESIDENTIAL HVAC in a very low income part of NC. I informed an older lady that she had a part that was nearing it's end of operational life span and would need to be replaced within a year or 2 max. But a service call could be avoided if she wanted to replace the $50 part today. She declined, I left and she immediately called the home office to complain how rude I was and I was trying to take advantage of old people and I didn't deserve to work there. My boss believed her and fired me. Whatever didn't have any loyalty to that job anyway
This is why I always send an email after a phone conversation paraphrasing the conversation at work.
Helps clear up misunderstandings that may have come from the conversation and gives you a paper trail if shit hits the fan.
Worked the counter at a grocery store meat dept and had an elderly customer ask me questions I did not know the answers to. When I told her I didn't know and that I could go ask my manager when he returned from his lunch break in 20 minutes, she turned evil. Demanded that I get him immediately or she'd go to the store manager and complain. I went into the back and sent him a quick message, let him know she was fuming mad. He comes back in from outside and she proceeds to put on the biggest show I have seen, saying my cuts are poor and that I don't have the basic knowledge to work a counter.
Now keep in mind that she had never even gotten around to telling me what meat she wanted, let alone how to prepare it. My boss is trying to calm her down and tell her about the three butchers who work in the back and actually do all of the work, so her food would be prepared by certified professionals exactly the way she wants, when this little kid in a cart passing by says "that man is stealing. grandpa says thats wrong." And points to the area we keep expensive cuts and see a guy in a black hoodie putting packs of steaks up his sweater. My boss quickly goes to grab his phone and call loss prevention and the old women books it to the front and out of the store.
We never heard anything official but we were all pretty sure she was supposed to distract us while steak guy filled up as much as he could carry.
they should put the anti theft devices on the exspensive meat and cuts, sounds like a con job....a good friend of mine who works as someone who rings up the food has told me some crazy stories similar to that.
I had a retired Colonel stop me by the sleeve of my uniform as I was handing documents between offices while I was still in the Air Force. He was appalled by the wait time. He proceeded to chastise me about if this was still his unit, I'd be headed overseas next week!
I showed my supervisor, that I dropped off the orders like he asked instead of taking lunch, and was yelled at by a retiree on my way back from the second floor. The Colonel somehow went from sneering at my presence to singing my praises.
I work for a township and a similar situation i have to this is during the winter i had a complaint about a mailbox being ran over by a snowplow.( For context i work both in the zoning office and road dpt) i let them get all the details and asked for an address and pictures then asked the resident to stay on the line while i put them on hold to talk to said "driver"(me) i then forwarded a picture of a backhoe that ran over the mailbox to the resident and asked if they were having work done as it appears by the tire marks that the backhoe ran over the mailbox. The resident then proceeded to hang up as they ran over their own mailbox with their backhoe while cleaning their driveway, and they realized theg werent foing to get a free mailbox out of lying. I completely agree documentation is key when working with anyone.
Yes, I've had customers lie to me and about me. But far more often I've had managers and supervisors lie to me and about me. And documentation proved I was in the right EVERY SINGLE TIME. Very important to spend the time to document everything done. Keep up the great work!
As a Lowes Delivery Manager I totally agree! I said that we should put a disposable camera in every lumber truck. They said that the camera wouldn't withstand the heat and cold. They don't even want to protect themselves. I quit trying after that.
Heh. I love this AND I hope the customer sees this at some point. And YES, I got burned quite a few times when I drove a paratransit van. Customers, some with known mental issues would lie for attention, say that I was rude, say that I did something the wrong way, or that I didn't do something I was supposed to do, and it was always a "he said, she said" situation in a subcontracting company where the customer was always right according to the lead transportation company. Well, I often would insist that If cameras were installed on these vans that all of these kinds of complaints would go away as they could then all be easily proven as unfounded. I was told that the parties using ADA laws found that cameras on paratransit vehicles would be a violation of privacy and breaking HIPAA rules. Eventually I got fired for "too many complaints".
Shortly after that, my former employer lost the contract to another contractor and what-do-you-know....low-and-behold, every van is peppered with cameras and sound recorders inside and out. They no longer had the option to churn drivers on unfounded claims and this also served to settle down the unruly customers under threat of banishment from the service.
TL;DR, video is the way, my friend.
My dad was a retired police officer that worked as an FTO teaching report writing. Out of high school, I worked for a PD and part of that job was writing reports. Needless to say, I can write a report. In 20 years of HVAC, that skill coupled with the ability to talk with anyone, has saved my butt repeatedly.
I used to clean a movie theater , saw the UPS guy almost daily. Ten years later, that driver recognized me by my voice. Not the first time that happened, but wow
I have a "fun" story about documentation. The bosses' boss [the company lawyer] called me into the office and showed me a document. He said: "I'd like to know why [a person's name] is on this form." Me, looking at the document: "That's a beta version [literally printed 'beta' on the page]. I want to know what a beta version is doing outside of our department."
I proposed to make the signature page of beta versions unprintable… and made it so.
Ran my own business for about 6 years in my 20s, saw this all the time. My favorite one a lady called after service to complain that the technician (me) was too young for the standard rate we charge and she should receive a reduced bill. I politely asked if her problem had been fixed, to which she answered it had. I thanked her for confirming and told her we assign the technician with the appropriate skill set and qualifications for each job regardless of age. She refused to pay and hung up, we filed in small claims court, she immediately called back upon being served and set up a payment plan.
I own/run a construction company. I’ve been in business now for over ten years. I’ve never dealt with a customer lying on us. However because we are in an out people’s homes an a daily, we absolutely document everything! Pictures an video before an after every job. We’ve definitely broken stuff, nothing major but shit happens. I’ve went to great lengths to reduce our risk.
As someone working in IT in the last two decades CYA is the most important thing you'll ever learn
When I lived in NJ, I worked for my dad doing truck lettering and signs. 1 day I was sent out to letter a glass door for a new real-estate company. I was kind and cordial. Customer watched me during the whole install, even at 1 point asking me to reposition the logo higher. After all was finished, I took pictures, cleaned up my area, thanked the customer for choosing us and left. Once getting back to the office, the secretary says "oooh you messed up." My father proceeds to come out of his office and tells me the customer said I was rude and didn't install the logo straight. I'm not going to say that's impossible, but very unlikely, at that point I had been in the company a few years. I remake the vinyl and request he go install it. He agrees to save face and is out the door. I got pictures within 30 minutes, on the glass, straight as an arrow, not even a sixteenth off, however the gap in the hinges was larger at the top than it was at the bottom causing the door to hang slightly crooked. Never heard how I was rude to said customer but my install stayed on the door and it's still there to this day.
I document EVERYTHING all the time. I save emails and texts, paperwork, etc. I have a file cabinet I keep it all in. Very organized. I've used this more than once to utterly destroy those who have tried to lie about something I did or failed to.
Moral of the story: don't lie. You'll lose.
Yup. I work at a store that offers a pick up option to online orders. We had one customer that would sit in the parking spot for a while after receiving his order, on his phone. No big deal, right? A few minutes after he left we got an email from corporate that he got a full refund. We're nosey, so we asked what's up? He would call and complain each time he picked up his order - The worker was rude (said about our happiest coworker), His items were broken or wrong (said about the stuff in his trunk that he never checked), He was waiting over an hour for his order (we are timed and have to verify everything before and after the order handoff). He did this three times before we had him banned. There are cameras everywhere and all the evidence was on our side. Document everything!
I’m in sales, and had been working a difficult deal with the owner who even spoke with them to help wrap up the deal. When it came time for delivery, all of a sudden the customer took issue with certain things that were “supposed to be done” or “included”. So I grabbed the owner; he stated the vehicle was as described for the deal. When they demanded to speak with the owner he said “ok sure” did a quick spin and said “hi I’m the owner how can I help”. It was everything I could do not to laugh 😂
Thank you. We are in IT and have found this to be so true. Really at the point where I think we need to start wearing body cams so we have irrefutable proof.
What's great is that you CAN document jobs with this detail. You should do a course for service companies.
I would have started by asking him to send me the footage of not 1, but 3 lights being broken 😅
@@Beandiptheredneck The beauty of his approach is that it is totally non-confrontational. He allowed the customer to paint himself into a corner. Very smooth, and it only works because of the documentation.
@@guidichris I'd be curious how the customer would have reacted if he'd asked for the footage, your bluff is called, now what
I was a pizza delivery driver. Had a young girl start brake checking me with her hand brake so no brake lights would come on. She tried her best to get me to hit her. This went on for a lil over a mile until we came to a stop at a 5 lane hwy. Once we pull onto hwy, I pass the girl, who tries desperately to keep me behind her, and continue to the store. Her lil VW Bug couldn't keep up with my Toyota Celica. I get back to store and the girl turns in behind me and goes in and begins to complain about me tailgating her and acting upset about the way I passed her when I was given the opportunity. She went on for a couple mins with my manager before I finally said "I'll show you my dash cam footage". My manager then says "yes, I'll look at his dash cam footage". The girl never said another word. She just turned and walked out, got in her lil Bug, and left. She knew what she'd been doing to me and knew what my manager would see on a dash cam...if we only had them. Lol! I did go buy one after this incident, but we never did have company supplied cameras. She didn't know that though. She thought it was all on tape and she knew she was in the wrong. I completely agree. Document everything. The more pictures and videos, the better for you should something unexpected happen
Dash cam, yes! Had a dude try to go all road rage on me after cutting multiple people off dodging between lanes. He even stopped in front of me on a busy road, and motioned me to come along side. I pointed to the dash cam hanging on my windshield… and he quickly sped away.
Typical woman moment. Never held accountable
Someone did this to me and sued me for $300,000 in medical bills for back surgery... The only thing that saved me was an "unusually detailed" crash report by police. The thing was abour two brothers... one sideswiped me the other slammed on his brakes to be included in the accident too. The one who slammed sued. He got nothing and was told to sue his brother if he wanted the money cause when he slammed on his brakes he was only Infront of his brother not me. I only contacted one vehicle. Now every car I drive and all my family's cars have dash cams. I hate scammers, they are subhuman degenerate trash. That asshole tried to ruin me financially.
I used to do infrared inspection on electrical equipment so my job was documentation. I can’t tell you how many times clients tried to get something out of us. Blaming us for their stuff not working or blowing up or whatever.
The best one was this one chemical plant we did regularly. Standard procedure for when we got to equipment is to mark it as ‘not inspected no load’. The first 3-4 years we did their inspections we asked them if they wanted us to come in early to check the outside lighting panels because they were on daylight sensors so by the time we got in the lights were off. They told us no so we marked the panels an ‘not inspected no load’ and in the notes wrote that we offered to come in early and they refused.
The last year we went one of the block managers told us that one of their switch gear rooms had had a fire a few weeks before. No one was hurt thankfully. I could tell he was trying to imply that we had missed something and it was our fault. I asked him for the exact piece that started the fire. I looked it up and showed him the documentation and he got really quiet.
Later I met one of their maintenance guys and he showed me some pictures of the aftermath and it was pretty bad but he and I had a good laugh about the whole thing. They had to shut down and replace everything in that room because the one manager didn’t want preventative maintenance done correctly. It probably cost them millions in repairs and down times.
Professor here - frequently students accuse me of being biased, accusing them falsely of cheating, etc. Document EVERYTHING no matter your field or profession! I always do this and ultimately have never had lasting issues.
Yes, people lie. I'm in the plumbing and heating business & the documentation that saved me was not only what I put in the contract but also what was not covered in the contract. Once was a new basement where I was to install a new furnace. I asked the contractor if the existing ductwork was to be replaced and he said no. So when I came back & saw all of gone I told him the price would have to be adjusted. He said the customer would not pay any more & I would have to eat it. Then I received a call from the customer (who was a lawyer) & explained to him that new ductwork was not in the contract and also it was explicitly stated that the furnace would be connected to the existing ductwork. This saved my butt from a lying building contractor. Another time the main contractor, the electrician, & myself decided as to who was going to wire special controls for the furnaces and heat pumps and the electrician said he would do it. Later he denied this & the main contractor stayed quiet. Again the contract once again saved my butt. Have seen other so called good people lie & steal justified by having to keep their family lifestyle up. Easier to steal than to cut spending habits.
The last time a customer lied about me I got myself in trouble. But on the up side I don't think he will try it again 😆👍
Great story James. Absolute truth. Take pics of everything. They can protect you. From lying customers and co-workers, from tyrannical cops,from crazy people in traffic. Once we used the job pics to find an electrical box that had been drywalled over and cabinets installed. Saved us a lot of backtracking
Just happened to me recently on a tile job…better sized tile job of over 1400 square foot in a really rough remodel….salesman promised something that we for the price could never deliver being as the home was in such disrepair…she was all smiles for 2 weeks while we struggled in her house to make something out of nothing, great conversation with the owner, says everything looks great….literally 15 minutes after leaving the job the salesman is calling saying she’s not happy and we were not professional…..I’ve done tile installation for 23 years now and have a pretty good record as far as not having many complaints at all, not to mention any good sized/serious repairs….the ol Jekyll and Mr Hyde deal there
Watching this guys videos genuinely makes me want to buy his services but I don’t have a septic tank
Do you have a well?
@@davidm8371 nope
Same…and I’m in Australia. Wonder what the call out fee would be?
@@davidm8371 Could he help if I dug a well into a septic tank? I don't feel clean after showers.
@@ChemEDan stop shitting in your tub
Never talk about someone and say things that you won't say to their face.
Are you talking about Frank?
Agreed.😊
But, I'll say anything that I think to your face. So...no sparing of your hurt feelings or damage to your reputation.
Words I live by.
I think somebody was trying to say your words that you was saying and you wouldn't say to your face face has nothing to do with the truth. And I would doubt most men wouldn't say something in somebody's face. staying at a comfortable distance and speak the truth yes
My former supervisor had a similar way of dealing with an employee who was accused of stealing. She pleaded her case, told him what happened, etc. He didn't react until she finished her story. When she was done he asked if that's the story she's going with. She said yes. He then pulled out the 5 month long investigation report complete with the location records, time clock records and video footage. Apparently her face went white and she decided to drop her termination grievance. They gave her a choice of leaving quietly or being prosecuted. Guess which she chose.
I own a computer repair business. I also work on cell phones and other small electronics. What I receive runs the gamut of what could possibly happen to any device. If you can think of it, I have probably seen it.
I received a call one day from an irate client stating the laptop they picked up a few days ago had a broken screen that was not there when they dropped it off. They said they did not use the laptop right away after picking it up because they picked it up on the way to the airport. It was only when they opened it up in the hotel room that they saw the damage. They were demanding I buy them a brand new laptop from Best Buy and set them as the one to pick it up.
Like yourself, I let them speak. When they were done screaming at how incompetent the tech was, I asked them to send me a picture of the damage along with the serial number, which can usually be found on the bottom of the laptop.
Needless to say, the laptop I received photos of was not the same laptop I had the work order for. Same model, yes, but not the same serial number. After explaining the situation the client went quiet. They promptly hung up the phone without saying anything further.
They have been blacklisted from my business.
Edit: Yes, I have been lucky enough to get a phone that took a bath in a poop smoothie. Smelled like money to me.
😂🤮
I love Listening to your stories. I know you deal with alot of shit its great how you deal with it and i feel i can apply your lessons to almost anything. Keep up the great work cheers
Pun intended? 😂😂😂
@@arcticaircraft Haha yes
😂 And the worst shit is not being pumped! 😂
Yup, had to kick an unsafe shooter off the gun range. Once out of the range he confronted me very aggressively (almost violent, but no physical contact) so I kept stepping back. I didn't raise my voice or say anything out of character, but told him if he was going to be that aggressive he was no longer welcome at our store. He left but then called our corporate office and complained saying I was racist (the guy was whiter than me, but apparently hispanic). Management of course reviewed the tapes, saw the multiple violations and subsequent warnings. They tried to placate him by offering him an annual membership, but he threatened legal action so they revealed the tapes to him and banned him from all shooting ranges. But to think he didn't consider that EVERYTHING that happens in a gun store/range isn't monitored is just crazy. Since there was no damage to me (no job loss, etc) I didn't look into libel/slander lawsuit, but had there been actual damages I certainly would have pursued that and due to the overwhelming documentation / evidence I'm sure it would have been pretty simple. I can't STAND when people lie....
Wow, talk about a horrible place to work. It sounds like a place that needs to be shut down if their response to an unsafe shooter is to offer him an annual membership. Imagine thinking, "Hey, we know you violated the rules and put our employees and customers in danger, so we decided that we want you here more often so you can keep doing it."
Why on gods green earth would they offer that violent lying asshole a free year to then threaten the safety and very lives of the honest people who acted better than a spoiled 2 year old!
My daughter & son in law are sponsored professional competitive shooters with 6 National Titles and 9 State titles between them. The absolute #1 NONNEGOTIABLE thing is SAFETY! Period. End of story. ALWAYS! And from the sounds of it, this man was a Shooting begging waiting to happen! Had he stayed and taken that free ass kiss, my family would’ve never stepped foot in that place again, and they’d have taken any competitions with them. You’d lost big! Throw out jerks who threaten the lives and safety of others!
This is frightening tbh, very!
Corporate should have had YOUR back! Shame on them!
Dude, stay safe. Whatever the fuck you do, don't die at work. Good on you keeping a cool head.
I have worked for companies that took the customers story over mine all the time. One I remember was when I worked at Walmart in the paint/garden center section.This was something like 23 years ago. I had mixed up some paint for a woman and I made sure that it was sealed up with a mallet before giving it to her. When she got into her vehicle she somehow spilled it everywhere. Either her kid got into it or she was way too rough with the can. They are sealed, not invulnerable. She complained that it was my fault. That somehow I didnt seal it well enough and it got all over her vehicle. the top, bottom, everywhere. Not physically possible, of course. Even if it was not sealed and tipped over as she claimed it would make a puddle. Not splash around like a horror film. Of course, I got in trouble, and Walmart paid for her cleaning and rental vehicle.
I have had the pleasure of working for companies that also side with the employee. I now work in IT and on a team of about 30-40 people handling over 3-4K employees and systems. We are careful to document everything, and we do get employees that call in and complain that we screwed up something. Of course, we tend to back one another up and we understand the difference between one of our analysts doing something wrong and a person just trying to pass the buck.
Years ago I was working on a project, the customer showed up, was all smiles and friendly, he went out, got some lunch and came back with food for everyone. What I came to find out a few minutes later was that he had just called the boss freaking out that he wasn't happy with what we were doing and that it was all wrong, lunch was his way of getting us to stop long enough to lodge his complaint. My level of above and beyond dropped to zero on that job at that point. I'm a big boy, if you're not happy with something, say so. No need to go behind my back, lie, or pull some sneaky shit
Documentation is key. Work on advanced medical equipment for over a decade now, can’t tell you how many times paperwork has saved me from numerous headaches
As a previous supervisor, I would have people call and complain about some of my employees. It is amazing how different their attitude is when they are on the phone and when you are there in person. It shuts them up pretty quick when you tell them that you were there with the employee. CYA is a must.
As a worker for a utility company for 40 years, we were often the recipients of bogus complaints. A customer would call saying we broke a concrete or sandstone sidewalk or a driveway 60 ft from where we worked. There was four inches of grass growing in the crack that the city inspector on the job noted. They had a grass/weed combination for a tree lawn, but expected us to replace it with sod. We used a temporary patch to repair a pavement opening and they'd be screaming about us not immediately putting in concrete. It was twelve degrees outside and we would tell them we'd be back when the temperatures would permit it. The customer isn't always right. About 90% will be satisfied, 5% will bitch about something and the last 5% you could give a pot of gold, and they'd bitch about the color of the pot. They'll never be satisfied, no matter what you do.
"The customer is always right in matters of taste."
That means if they pick out something tacky, you don't comment on it.
It doesn't mean you have to pour concrete when it won't properly set because they are an unreasonable idiot.
This was 6 minutes story, and it feeled like 2, weird... You are excelent story teller. Greetiings from Finland.
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Is that because almost everyone around you fails to "run true to truth"?
Worked in Medical. Documentation is everything.
I managed an indoor play place years ago. One of those places with slides, climbers, ball pits, etc. Anyway, we had a very serious process of filling out incident forms, because we were 100% working with kids. Anything that happened was documented heavily, and I mean EVERYTHING.
So, one of the days that I wasn't on shift, I get a call that a kid had tried to jump from the step coming out of the ball pit, and tried to grab onto the post that was part of the overhead support structure that supported the slides and climbers up above. He missed, and landed on the floor (which is carpeted, but not cushioned) and broke his arm. One of my staff saw it and immediately got another staff person to get the form clipboard, and have the day manager call 911. This staff member went over and immediately started first aid, immobilized the arm, checked to make sure they weren't hurt elsewhere, etc. and got the kid's full name. Cue the incident form; it's getting filled out while the staff members are calling around on the PA and wandering around the facility calling for the parent of this child. No one is responding. The ambulance gets to the place and the EMTs bring in a gurney and they start their procedure and are asking about parent / guardian. Around this point, a young lady shows up (the nanny) and indicates in slightly broken English that she's the nanny and we get the parent's phone numbers and start calling. Under local law, the EMTs have to transport this kid and report the situation that there's no parent or legal guardian identified (the nanny didn't have any paperwork to show she had authority). We get the EMT's info, the nanny's info, the parent's info and we fill out three full pages of info on the incident report and then make a few copies and immediately fax a copy to our insurance company, so that they're fully aware.
Fast forward about 3 - 4 weeks, and we get a call from a lawyer who explains that this child was injured because of our negligence and that the family is suing for $50K (This is a large amount for Canada). Anyway, I let the fellow finish his bit and he asks what our current response is. I start by telling him that the incident report was filed within the hour of the incident, with our insurance company, and I give him the name and number, and then I add that some of his info is not correct, pointing out that the parents weren't there, but the nanny was and the parents weren't answering multiple phone calls from both our staff and the EMTs and the nanny. He's silent for about 4 - 6 seconds (which seemed long at the time) and then thanks me and says he'll be following up with the family. In the end, our insurance company let us know that no lawsuit was filed and that the family was not pursuing any payout.
Thorough documentation for the win!
That's my motto in every aspect of my life....document, document, document then document some more!!! Has served me very well!!
Having worked in customer service and received that exact type of call many times about myself I always laugh inside. 99/100 they're talking out their ass and I enjoy setting them straight with a smile and excellent service. On that 1/100 I truly apologize and do all I can to correct the issue.
I did landscaping and hard scaping for years and as you know the things people come up with to try and get out of paying or get a discount are just insane.
As a former Middle School Special Needs Teacher, documentation has saved my can many times. I was a Table Games Dealer in a casino after giving up teaching I found that Surveillance has the best documentation.
This is applicable in every workplace, employees lie on each other to their bosses as well. Other departments, people in the parkinglit, Karen's at the grocery store who say they know your boss.... etc. Life is full of examples of lessons, documentation at all times, not hurt on job site is a CYA you can live by! Thanks again for making my day! You rock!😊😊
I lost a job because a client lied & said that I put a hole in a very expensive couch. We were repainting the complete inside of the house. All the furniture was in the center of the room and completely covered with plastic sheeting & drop cloths. From the start of the job until the end of it. A few days go by with no word a out it then all the sudden the client calls the company I was working for told them about the hole in the couch & the next day I was let go. But Noone told me why I was being let go. So I started calling some of the other guys that worked with the same company & I found out by speaking to the other painters on the crew as to why I was let go pretty shady if you ask me. Plus I was with the company for almost 3 years at that point.
I taught in public elementary school for 35 years. I had kids go home and lie to their parents, then the parent came in and through a fit with the principal. I would get called in to the office and yelled at by the parent. The principal would not ask me what happen, ever! He, or she, was only concerned in making the parent happy. It was usually a parent that was strung out on drugs and doing no real parenting but that did not matter. Of course, the child was usually upset because I was trying to get him to do some work. There were times myself, and other teachers, would get suspended without pay for an allegation that was never investigated. It got worse the more time went by. I cannot believe I made it to retirement.
Used to work for a trucking company who hauled passenger train cars(i.e. NYC subway, BART in CA and others). These cars would range in worth from half a mil to eight-figures (i.e. tens of millions). Had a scratch and dent sheet where we had to document any damages prior to loading, after loading and after unloading at the arrival point. Both the driver and either the shipper or receiver also had to sign to acknowledge any damages that were there. The company didn't used to have this as damages weren't often caused by the driver and usually caused by the receiver after unloading. But when claims started becoming too numerous, as they couldn't prove the driver hadn't caused the damages, they started using these sheets and cut significantly down on claims they were paying out on.
As a trucker I have gotten use to the fact that many who wear a absolutely big smile and are absolutely the nicest people in person will instantly flip behind your back if it means there is a possibility to bully someone to try to get a discount or something for free. Or just to hurt someone for their own satisfaction and enjoyment. It's a cruel world got to document just because it can hurt when the nicest person comes at you for what appears to be no reason.
I was a roof loader for a company loading roofing material did a job that the driver was uneasy with us on the driveway because it was cracked, the other loader (there was 2 of us both wearing ball caps) was pushy about the customer signing a release of liability. I knew nothing was going to go wrong and I stayed calm and polite. Did the job and left then get a call from my manager saying the customer said I was rude and pushy, once I explained what the issue was he understood and said he would handle it accordingly.