Why Self-Checkout Is Here To Stay Despite Customer Frustration
Vložit
- čas přidán 31. 12. 2023
- Self-Checkout now accounts for 30% of transactions. Cenk Uygur and Ana Kasparian discuss on The Young Turks.
Become an American hero: go.tyt.com/jointyt
Get the Progressive battle plan: go.tyt.com/book-description
Watch TYT LIVE on weekdays 6-8 pm ET. czcams.com/users/theyoungturkslive
Read more HERE: apnews.com/article/selfchecko...
"NEW YORK (AP) - The promise of self-checkout was alluring: Customers could avoid long lines by scanning and bagging their own items, workers could be freed of doing those monotonous tasks themselves and retailers could save on labor costs.
All that has happened since the rollout of self-checkout but so has this: Customers griping about clunky technology that spits out mysterious error codes, workers having to stand around and monitor both humans and machines, and retailers contending with theft."
***
The largest online progressive news show in the world. Hosted by Cenk Uygur and Ana Kasparian. LIVE weekdays 6-8 pm ET.
Help support our mission and get perks. Membership protects TYT's independence from corporate ownership and allows us to provide free live shows that speak truth to power for people around the world. See Perks: ▶ czcams.com/users/TheYoungTurks...
SUBSCRIBE on CZcams: ☞ czcams.com/users/subscription_c...
FACEBOOK: ☞ / theyoungturks
TWITTER: ☞ / theyoungturks
INSTAGRAM: ☞ / theyoungturks
TWITCH: ☞ www.twitch.com/tyt
👕 Merch: shoptyt.com
❤ Donate: www.tyt.com/go
🔗 Website: www.tyt.com
📱App: www.tyt.com/app
📬 Newsletters: www.tyt.com/newsletters/
If you want to watch more videos from TYT, consider subscribing to other channels in our network:
The Watchlist / watchlisttyt
Indisputable with Dr. Rashad Richey / indisputabletyt
Unbossed with Nina Turner / unbossedtyt
The Damage Report ▶ / thedamagereport
TYT Sports ▶ / tytsports
The Conversation ▶ / tytconversation
Rebel HQ ▶ / rebelhq
TYT Investigates ▶ / @tytinvestigatesreports
#TYT #TheYoungTurks #BreakingNews
231219__BE03_Self_Checkout_Keeps
Should you become a member? Of Couuuurse! Click Here: go.tyt.com/tytjoin
plus they have cameras and are charging people with theft for “forgetting about” the case of pepsi.
I gotta say I disagree with you guys on this one. As an introvert, the WORST part of shopping is dealing with the people. I love being able to go right to the self checkout and avoid some long line filled with crazy Trump cultists (I live in a red state).
Merhaba. Nasilsin?
I 💕 self checkout , I don't find it hard to use at all . Can't 🚫 progress , plus working cashier SUCKS
@The Young Turks, shifting the burden onto the customers is not a new idea. Restaurants have been doing it for years, paying their servers grossly under minimum wage and expecting the customer to tip so that the owner doesn’t have to pay their employees a decent wage.
Self checkout is NOT the issue. Self check out being your only choice is the problem.
Especially if they're card-only when you don't have a card.
I have to admit, I love when there is self check out available. I have bad social anxiety and love not having to interact with people while shopping. I just don't like that some stuff I can't bring to it, or are troublesome to do with it.
That's a very valid point.
Yep. I want in and out as fast as possible, dealing with as few of people as possible, so I just speedrun the self-checkout.
Most cashiers won't care if you can manage a hi and thanks. Or just a thanks. With self checkout in a busy place i look at the people waiting on me lol
Self checkouts turn "cashiers" into security guards for spotting stolen merchandise. Talk amongst yourselves about that.
The worst thing that can happen in self checkout: the system thinks you’re taking “too long” to scan the next item and voids the entire transaction so you have to take everything off the scale & rescan it all 💩
I ❤ self checkout. I can pack my bags how I want (instead of having undo what the cashier did) and I can split payments without having to explain anything to anyone.
i love self checkout. Its no as embarrassing to buy stuff and possibly be judged. When I was a cashier there was SOOO much judging of people on what they buy
You still get ID'd for some of those items.
I'm almost sure if you think you're being judged at a grocery store it's entirely self imposed shame. If you feel shame about what you're buying you're subconsciously going to pick up cues from the people around you that confirm your presupposition. The vast majority of people aren't paying attention to your groceries at all. What does it say about society that we would rather cooperate with machines rather than eachother ?
Why did you judge people on the items they purchased when you were a cashier? Maybe that’s the reason why you feel embarrassed.
I love self checkout. Not having to talk to people is gold to me. Thank you!
If I use self check-out shouldn't I also get an employee discount for providing the labor?
I don't think of it as free labor. For me it's a convenience and time saver. Loved it when it came out and still do, but I don't shop for a family or ever have more than 5 or 6 items.
Self checkout is only meant to provide one thing: higher profit margins for the company.
"Time saving" used to be the case, particularly if you had just a few items. Not anymore. I've traveled a lot over the last two years and Walmarts in all those locations will have 20 to 30 checkout lanes with only 3 or 4 being manned (on a good day) and long lines at each, while the self checkout lanes are ALSO backed up creating similar times standing in line.
AMEN! I love the self-check too
Another great reason to not shop Walmart. Unless of course they're the only viable option in your area. I do know what you are talking about as I have been in the store.
I already use self check out 99% of the time. First of all, I tend to go to the supermarket either right after it opens, or as it’s about to close. So self check out is often the only option. I’ve gotten used to scanning my own groceries over the years. It’s not a big deal to me. I’m just thankful that the grocery stores I go to are not asking me to leave a tip.
I like self checkout. If i dont have a ton of things at the grocery store I always use it as its quicker. If i have a full cart then i wait in line because they are faster than me and im not blocking a self checkout from someone with just a few things.
I've used self checkout at my local Tony's ever since they put the machines in and haven't looked back. It's quicker, 1st of all, for those of us who don't like being in stores for longer than you need to be. And most, if not all, stores still have regular cashiers you could use. It's more of a convivence thing.
As many have said, small loads is fine, but buying lots of groceries, or whatnot, should involve people to help.
There is a video of a mentally challenged guy trying to buy a bike and he is slow. The store called the cops and had the man arrested for being slow. The store was Target . They dropped charges after the video went viral. But the man was traumatized by the experience.
If a majority of customers stuck together & continuosly refuse to use them the stores would be less dependent on self check out.
Each one of those units cost $30,000.
Like PTSD? LOL!!! Stop pretending you know how everyone feels.
@@GregLakatosChradm The man's distress was abundantly clear to anyone who watched the video.
Stop pretending your family tree has branches.
@@lindatshappat4973You are just a sad weak little person. Perhaps life isn't for you?
That is not the auto-scanners fault, that is the stores' fault for not having a staffer/attendant there at the devices. It is also the store's fault for over-reacting to the incident. A small portion (very small) of it is the guy's fault for not asking for help.
That said, in the last few months I've not seen any U-scan areas that did NOT have a staffer/attendant stationed there. Some with more than a half dozen have more than one (CostCo has one for every 3 machines)
Bottom line: it is Targets fault, but not in installing the devices, but not having a monitor there.
As for not using them... well, that's your right, but I think the majority will use them, and prefer them. You go ahead and keep your flip-phones and un-chip'd payment cards. It does not mean the Rest of Us are going to go back Into the Dark.
As an introvert I’m very happy self checkouts became a thing
I prefer self checkout because I get to bag my on things carefully so nothing is damaged. If you try to bag your own groceries at some stores, you are looked upon as an evil Karen. No, I just don’t want my canned goods on top of my produce or one bag weighing 50 pounds while the other is light as a feather.
I like the convenience of getting out of the storm quickly. Even before self-checkout each store has about 10 checkout Lanes but they only have three of them with cashiers there thus causing a backup. I don't like to stand in line and wait so I'd rather check my own groceries unless I have a big load
But when the cashier lines are all closed and there's 20 people in front of you who've never used the machine, and half of them are trying to pay with cash, it works the opposite way.
As an introvert,, I seek out self-check out every time.
Ask yourself this: Did the removal of those jobs bring down the prices? Nope. Prices are still the same, they just pocketed the money at your expense. Why pay someone to run checkout when you can have customers do it for free?
It added jobs.
@@bartdoo5757For now.
we need cheaper education to get people to do other things, things that will require an education while technology takes away more jobs by consolidating labor...but yeah, the rich get richer
@@bartdoo5757 It added jobs? Um, no it didn't. The Bureau of Labor Statistics clearly indicates that it COST jobs.
I almost exclusively use self checkout. I hate forced small talk.
Same here.
I dunno why you've got such a hate-on for this. I prefer self-checkout.
Cuz we're olds? In my family if you were born before the mid 90's you don't like self check out. The older you are the more you hate it. The younger you are the more you like it.
I refuse to use them.
Self checkout is FASTER for guests if you don't want to wait in line behind confused and difficult guests..we just need a balance of both...
it's only faster now when there are still cashiers to deal with those confused difficult guests. when everybody has to do self checkout, those same people are gonna take EVEN LONGER.
@TanNguyen-js7uv yes, I agree....that's why I believe we need a balance of both...
I love being my own bag boy, I look forward to stocking the shelves for free next!
Some stores are removing self checkout not only because of theft, but because they’ve determined two things: 1) people buy less overall when they are forced to use self checkout and 2) sales of high profit margin impulse purchase like gum and candy have dropped significantly.
you are spot on.
I work in a small Walmart in a small town. We usually have about 5 registers going in addition to our 7 self checkouts. We have heard rumors that when we have a remodel in the spring they're taking them out, and then we've heard their adding 5 more and leaving us with 4 regular registers.
Walmart is a bit conflicted atm; putting customers to work didn't make them more money, paying us more didn't improve sales, and the online pick up is doing great but the system can only take so much activity before it crashes.
Oh, and Cenk, yeah there might be one person watching you. And 1-3 cameras built into the self-checkout, depending on the model. And one very accurate HD camera right above the self checkout, as well as a group camera that can zoom in on anything in the area, and then our normal door cameras.
The Eye in the Sky is always watching; sometimes, if they think you're stealing they just put that in a folder, and when you get to a certain amount, they have you arrested or trespassed from the store.
Hey, where do I send my bills to the stores for my fee for my time and work as a check out clerk?
Funnily enough.... I'm ok with self-checkout because I FEEL like I go faster than most people. However, on the FEW occasions I go to Walmart, they have the greeter in charge of "checking" people's receipts. And nah. I'm not about to do that. Either you trust me to check out myself or you don't. If you don't, get a human to check me out. 😊
Old people after roaming the market for an hour, pushing the cart around, and lifting groceries: 3 minutes to bag my own food and load my car, this is unacceptable😡
Oh dear lordy... I know that one. I can get my stuff, auto-checkout, put it in the van, then come back before neighbour has gotten to the cash. I ring hers through and bag it and it goes in the van. Used to be three of us, but #3 passed back iSept '23.
And I'm pushing 60 hard.
I like to pack it Tetris style in my backpack when I shop, but they explained that if you take more time then the average customer it triggers a check. An employee will take my neatly packed backpack, empty it and then force me to repack it again. That really pissed me off. So now I scan an pay quickly and then take my sweet time packing my bag, but it’s more of a hassle.
Staff get especially "irritated" if you use a re-usable bag to shop with - gotta use a basket, cart, or just your arms.
Here is a trick I use - you scan all your stuff, heave it back in the cart with the receipt. Take past the scan area, park the cart, and put your stuff in the bags/backpack there. I used to do this when I used a backpack myself, and do it even now when I forget the bags in the car. Neighbor (we shop together) stands by the cart, I fetch the bags, and we bag inside. Haven't had a complaint yet.
Then again, this is Canada. Your results may vary.
As someone who, when going out, avoids interacting with people as much as possible, I LOVE self checkout because it means I don't have to deal with anyone else.
I have a friend like that that prefers self scan over regular cashier. I don't mind so scan as long as it's a machine that takes cash but sometimes I just prefer a regular register.
I honestly don’t mind it too much if it’s a 5 or 10 items or less rule for self checkout. I don’t want someone forced to self checkout a god damned cart full of stuff.
I have social anxiety and been doing self checkout since they have been in use. I will use a regular cashier if I have a lot or if the self checkout line is too long. I bring my own bags and I hate feeling rushed when I try to bag my groceries in an organized way.
No one had social anxiety 30 years ago. WTF is wrong with people today? We are organisms, people who need social interaction. Anxiety of a kind wasn’t a thing not that long ago.
I can see some people feeling rushed when there is a big line-up (worst is at CostCo) so the solution to the bagging? Do it away from the scanner, after you have the receipt. Most stores have space between the cash areas and the doors, so you park the cart there, out of foot-traffic, and bag at your leisure. Anyone but staff says anything, ignore them. Its what neighbor and I do at CostCo all the time. MUCH less stress on not squashing the eggs or bruising the fruits & veggies.
Hope that helps 😉 (* from a Boomer pushing 60 *)
In olden days before "super" markets you didn't shop for yourself; you went there, told a clerk what you wanted, and they retrieved it for you. I don't hear them complaining about having to walk around the store.
We have these in the U.K. one year sainsburys, a large supermarket, apparently sold more carrots than they actually stocked. It’s relying on the customers to be honest about their purchases.
Booths is a supermarket based in the north of England.
I refuse to use these self service things because it’s vital to provide jobs for those that need them, especially working mothers who can work during school hours. You have to decide what your priorities are and mine is to keep jobs. After all, prices will not go down because they save money on till operators. Just bigger profits.
As another Brit, wondering if anyone else noticed Cenk use a derogatory word when he was talking.
At least it’s derogatory word here.
I love self checkout. Saves me SO much money on my grocery bill.😂
U skipping scanning?
I am visually impaired. I can shop for my groceries but I can’t read that little screen. It’s a problem.
It is an option. As an introvert who can work a scanner, i love self check-out.
Why not just embrace self checkout and automation and give everyone a basic income?
That's not how it works, numpty.
I work retail, I work for cvs pharmacy, I’m a shift supervisor. I’m 36 years old and have worked for the company for a decade now. And I can’t tell you how frustrated I am with the way they handled self checkout. They call them “ assisted checkout” because after the backlash became large enough to scare them a bit they decided self checkout came with negative connotations so they decided to change the name of the machine while forcing this policy called the “green zone” where no one is behind the register and a single employee up front by the self checkout to act as a glorified greeter and babysitter. They are expected to stay there in this small invisible box at all times. We’ve had asset protection call the store directly to tell us we’re not in our appropriate place and makes the whole situation feel like it’s a punishment or even worse like we’re not capable of doing more or better anywhere else in the store. I’ve lost a dozen cashiers because of this policy and the stress that comes with dealing with angry entitled people telling us we’re wrong for what we’re doing when we have no choice it’s the job.
i love self check out the less human interaction the better
Then you should live in a cabin in the woods.
@@tureytayno3154 I do and I also love self check out, but what does that have to do with it? Us hermits still need to eat.
@@tureytayno3154 how do you know i don’t?
I only use self check out. I will happily provide my 'labor' to get my 5-10 items and go without interacting with a cashier. And in the modern world if you can't deal with technology as simple as check out your life is going to be very difficult.
I actually prefer self-checkout, it is much faster.
However, I think there should be compensation or a discount for using it.
Well the discount is across the board. What they don't pay in salaries for the extra workers they keep the price for the goods lower. The only problem is that you get the same discount as the person who went to the full service checkout.
Well, USED to be, back in the day, speed wasn't a problem. The stores started making speed a problem (hiring slow people, not opening registers, etc) so that they could justify raising prices and implementing this and get suckers like you to be happy, when really you should be irked that they took away the thing you didn't like and replaced it with something far worse and more evil.
I personally like self checkout. Especially when compared to waiting in line
And that's exactly why i don't use self checks. I don't work at WallyWorlds. I refuse to go to them. I will do it for a percentage off my groceries.
I live in Germany, and self checkout is great. German cashiers work at an INSANE rate, and it is anxiety inducing to try and keep up with them. At self checkout, I can just chill 🌴
Canadian here, and I agree. I can be in, grab my few things, and be back out in the time it takes my neighbor to get her order at the McDonalds at the entrance.
Only time I get slowed down is when they let too many of the damned scanners go down/non-op.
I only use self check out unless it's unavailable, and as someone who works retail I can tell you there's not a person in america who is willing to work as a cashier who couldn't find a job as long as they are hirable. Also scanning groceries isn't the work dealing with customers is the job , no one goes home after a job in retail and complains about how many items they scanned it's how many a**holes they had to deal with.
Theft is switching barcodes before you go there...or hovering 2 items with the $2.00 item scanning with the $15.00 item above...
Agreed. For every 10-20 polite or even silent people, you get one person with a wallet full coupons, or one that wants to object and 'price-match' (and with everyone having Google on a smartphone, its an epidemic!)
Only reason it didn't come sooner was no way to pay easily. But now, we can 'tap'. Oh, and a few rare machines can take bills (and gives change (only seen those at Dollarama)
U-scan? I love it, best invention since being able to tap a credit card and go. Hope it stays.
Don't ask me about that mandatory tipping on DoorDash... that's extortion. It's why I don't get delivery anymore.
It’s not all bad. Put a 3 dollar pastry in a donut bag and if magically becomes a 99 cent donut, niiiice!
I prefer self check out. Fastr for me and more accurate
Why? Because it'll be easier to accuse paying customers of stealing.
I mean, that has increasingly been the American business model for the last 30 years. Treating the paying customer worse, than those who'd steal (i.e. Pirates).
"Copy Protection", that doesn't protect, but causes issues for the people who actually bought a CD or DVD. Invasive DRM. Low quality streams, even if you paid for 4k, beause of some unrelated technicality. The constant risk of loosing your online purchases, because the EULA said so on page 27. And that affects only paying customers.
i love self checkout, no small talk with the cashier. no feeling like I need to hurry packing the items as they are being scanned.
Agreed. Often it is faster than waiting for a cashier.
If I have a lot of items, I will use a cashier
@@mnguardianfan7128Unless the machine acts up you have to wait for the cashier's to fix it using their ID card 🤷♀️😒I literally had to wait 20 mins since they were freaking so busy.
@@cynthg9547 Yes, I definitely have had that happen
I like self checkout. It is faster, I can bag my groceries properly without crushing things, and I don't have to talk to anyone.
I love self checkout because it gives me ability to shop without interacting with people
I love self checkout, not having to talk to anyone and being able to pack the bag the way i want too. I prefer self checkout
Same. Self checkout is a godsend.
I love self-checkout. I can take my time, don’t have to wait (normally don’t) and if there is a new cashier on the lane, have to deal with them while they learn their job. And, not to mention, I am usually faster then the cashiers they use. I frequent a Walmart Neighborhood Market, and know the cashiers. If I know one of them is faster, then I use them, if not, self-checkout it is! Yes, people have lost their jobs, but if the store is going to offer it, I’m going to use it.
Same here.
Bruh, imagine getting annoyed at someone that needs to learn their job. How else are they suppose to learn lol. I feel like a lot of y’all are just impatient and self centered lol. God forbid you have to wait a few extra minutes while someone learns what to do. I can tell you are one of those customers that goes into self checkout and still finds a way to complain when you are the one checking yourself out. Just annoying.
stop using it and demand staff to check out
*Unexpected item in bagging area.*
*Please place item in bagging area*
["It's there"]
*Please place item in bagging area*
["Oh FFS this is the fifth item I've had to call for assistance for"]
I love self checkout. its alot faster and its easy . I'm in and out. Not in a long line as a grocery cashier line with people with a full cart in front of me while I have a few items only. I'd be pissed off if they took out self checkouts. If you can't figure out a self checkout then there is something wrong. Self checkout isn't meant for those with a full cart either. And you tell me someone like a Cenk cant read the prompts on a screen at self checkouts? Wow.
I will never use self check-out
I am not an employee, I am a customer
Agree
I prefer self checkout . I don't have to listen to chat between the customer before me and the clerk. I rarely have to wait in line. And my milk doesn't get plopped on top of the bread 😒
These are the same bastards that made cashiers essential workers during COVID..and risked their lives..and did not want to pay them enough for it.
I don't work 12 hours a day to have to put in another thirty minutes before I go home
If I have to check myself out, why should I also pay .25 cents per bag as well? I was a cashier for years and it pisses me off that they are so greedy.
Bags in Canada were mostly free, if not, a nickel or dime each. Now you buy a re-usable, or bring-your-own. I like that much better, except the bags were perfect for going down the apartment building trash chute... (*peeve*)
I can’t do the self checkout because it makes me dizzy because people in those lines want you to speed up and I can’t. I have to go at a pace that doesn’t give me vertigo and that angers everyone. But I know no one would ever believe that. I’m retired and in my 60s so a lot of things have changed in me over the years.
Target will call the cops, and they will violently arrest you....that's not sarcastic they literally did this to a mentally handicap person.
This is why I believe that both methods can and SHOULD be in place together. Not everyone has the dexterity or co-ordination to use the scanner (people with Parkinsons for example) and need the cashier'd line-ups. Others have mental, emotional and/or psychological issues, and find the u-scan terminals easier. Why should we have one and not the other? NO Reason.
I think having it the way most stores have it now, with about a mix of both methods. I'd really have to think of a larger store that didn't have both options.
Wait. IKEA has auto-tellers, but there is ALWAYS staff there to assist, so it could be considered the perfect mix.
As for other people... to h*ll with them. Go at your own pace! If the staff ask, you can explain. I'm starting to have 'issues' myself (vision & arthritis at almost 60) but if anyone tries to hurry me up, they is gonna get a loud, rude earful.
Self checkout is the best thing that ever happened. I can’t wait until they automate fast food restaurants. The people they hire in these places don’t want to work. The quality of service in these businesses had dropped significantly.
Customers should get a discount for checking and bagging their own items.
I really hate self checkout especially when people are behind me in line. It sounds corny, but I get performance anxiety because I swear I can feel them judging me.
I never use self checkout because I don’t want to be arrested for making a mistake.
That kind of statement is like saying you'll never use a ballpoint pen, always a basic wooden-covered graphite-core pencil, sharpened with your 50-year-old pocket-knife, because you can erase your mistake.
Making a mistake isn't going to get you arrested unless it is a BIG mistake, or you did something illegal. Example: a scan on your $600 TV says $60. Now, if they scan the code again, and it still says $60, and no-one has played with the barcode, it is not your fault. Reason: person adding the item in-system accidentally dropped a zero. That is ~THEIR~ fault. You get a very good deal, not arrested.
It is all about the circumstances. That said, I've been using the machine s since they went in, I've yet to make a mistake (or find one), and I'm almost 60. I also love the ability to tap my credit card for payment as well... rarely ever have cash on me these days.
I’m old enough to remember gas attendants filling tanks and washing windshields and checking oil and filling tires. Then they raise gas prices and eliminate service.
We is getting ripped off
I remember those times too.
That’s why we should not use self checkout. For a whole trolley of groceries, it takes longer and it’s infuriating doing their job. I don’t use self checkout. Hate it.
Service stations don’t have “service”. It’s sad.
I used to fight fire with fire. I will NOT self-checkout and if I stand in the line too long, I will leave my full cart in line and leave. Let the store hire more stockers to put the frozen things back before they spoil. I now have a system where I get a real person every time, but I will keep it to myself.
I won't use self checkout. I get mad and tell them, Why should I shop at your store, spend my money and do my own checkout and bagging. I have a vision problem and can't always see what I'm doing. Not our job.
I worked as a cashier for years (had multi- cashier jobs at the same time and still couldn’t afford to live on my own, many roommates) , it’s the worst job ever, (became an exotic dancer because it’s less degrading, and it actually pays the bills) …its minimum wage/non livable wage….standing in one place all day, the public/ppl are awful, no dignity, you don’t even get a regular schedule, it’s different hours all the time (you can’t have any routine like eating, sleeping, bathroom) , if your sick they punish you by cutting hours for the whole month or worse, benefits cost too much and I can go on….i love self serve as a cashier and customer…the machines can have those shitty jobs…as a customer I like doing it myself, privacy and it’s fast/in and out….
I forgot to add…it would be nice, but I know it’s fantasy, take the money they save from using self serve and putting it towards the workers they do have, better than mini-wage…a decent wage, and more consistent schedules …bc so what if there will be less jobs, it’s doesn’t pay good or benefits (if your single, you have to work many jobs already, if they pay you good they you wouldn’t have to work so many jobs, so it would be ok for there to be less job openings…these jobs leave you financially and mentally defeated as is….
One of my biggest pet peeves is that you do the check out and when you leave they want to look at your receipt. My comment to them is I just did my unpaid job that I was never trained to do, because your company doesn’t want to pay workers to do it. If you have self checkouts that company isn’t paying you to do their job, they give you No training, but then act like your stealing when you leave because they want to see your receipt and look over your goods. Well I just did your job because you somehow trusted me to do so. As your new employee that doesn’t get paid you can either let me walk out the door without going over my receipt item or do the dang job yourself.
In Canada, only CostCo asks for the receipt. NO-ONE else does. Why? Because most Canadians do not do the scan-scamming (as many CZcams vids show). And at almost all 'cashier' lines, you still bag it yourself. So the choice: the shorter U-Scan line, or the Cashier line, with ppl whinging about coupons and 'low-price' comparisons...
I'll take the U-Scan almost every time (very rarely is the cashier line shorter) and I agree, it allows you to break up receipts, or want a separate receipt for an insured item.
Plus when neighbor and I shop, I use my credit card for the points, and neighbor gives me cash for the purchase. Win-win.
I actually like self checkout. Most of the time, I feel like I get through the line faster, and I bag my items the way I want them arranged. But... I was watching a video the other day that was talking about people being arrested for failing to scan items accidently, and having to lawyer up and go through huge hassles to clear their names, which has made me wonder if it's worth it. I don't know how often that happens, but it could seriously disrupt your life if it happened to you.
You make me proud.
The less i can interact with people, the better. Its self checkout for me.
I figure most people are like me. If I'm at the grocery and have about 10 items...I'm good with the self checkout. If I have a grocery cart full of stuff. ...I'd much rather they do it.
I stand in line just because i don't work there. When i go there's no rush. I'm willing to wait. Nothing is funnier then telling an employee, "I'm good waiting". Lol
I use self checkout, ATMs, and self serve gas pumps. How many jobs have we lost ?? If there is a way to avoid having to talk to a cashier I will do that.
markets fluctuate and so does technology and job demands.
I prefer self checkout. Sometimes I just can't people anymore that day.
Cashiers are slow and sometimes stare at the ceiling. 😊
The tech on self checkout is better than these two realize especially in places like Walmart and Target. Won't be long until checkout is basically putting your cart in front of a camera that takes a picture and immediately knows everything you bought and what to charge you.
Not to mention a few years back (not sure if this continued) they were encouraging workers to use self check out bc managers were getting bonuses by how many ppl used the check outs thru the year. Which def inflated the numbers for how much ppl used them or wanted to use them.
I can't be punished for ringing up my purchases wrong, *because the company never gave me any training whatsoever on how to use these machines.*
I refuse to use them. It's another method of corporate to cut jobs.
Why pay a cashier... their paycheck, benefits, HR, etc... when the idiot customer will do it themselves.
Still waiting for my employee discount when I use one of those
Answer: not enough cashiers, at least willing to work for peanuts.
DONE! Next question!
Not sure when $18 an hour became peanuts..hmmmm
@@judyostrom8972 When Biden denied that inflation would be a problem for 3 years.
Where are you living at in this country making $37,440 a year?
I don't use the self-checkout line. I'll wait.
I prefer to use self check. faster than normal check out, and I never have to worry about someone mishandling my groceries...
I freaking hate those machines and the idea of it. Making me learn the bs and still pay full price
I hate that alcohol is a separate transaction at the self check.
I let my daughter who likes self checkout do all the work when she tag along. When I go alone I wait in the regular line..
I remember when self checkout didn't exist and having to wait in line behind 3-4 other customers, each with full carts. I rarely have to wait for self-checkout and can usually bag everything as fast as a clerk + bag boy. I'm not the type who needs to hire someone to do every little easy life chore for me. If that's your thing, so be it -- most grocery stores have a mix of self-checkout and assisted checkout lanes. To each their own.
I work as a cashier, I hate it when I have to work at self checkout. I actually have to stand by and wait until someone needs help. I will get in trouble if no one is at self checkout and everyone is at the normal registers. Almost every single one of my other cashiers hate it too. So if you say to us that you hate self checkout, we will agree with you. We hate it too.
Interesting ... Personally i think a mix of both is the best.
I always buy a lot at once. Something like 250-300 euro. The entire thing is full of stuff.
All the people with around 50 euro just go to the quick self check-out.
What store u work at? At Redners in MD, it is only self checkout after 8 pm. I will go without food before i put 2wks worth of food thru that stupid thing.
@@msavina9129 I work for Lowe’s. It’s a good job but everyone hates self checkout. I get customers all the time complaining about it. Especially the older generations.
I do not use them, I will only check out with a person.
That’s why I refuse to shop at Walmart
That's not the only reason.
I try to avoid the stores with self check out !
I've left carts full of groceries when there wasn't a regular checkout available. Nope.
Good your still broke
One of the main reasons we have self check out isn't only to cut labour, but a reaction to issues of recruitment. Also stating that we have less cashiers is also function of e-commerce more and more transactions are online hence needing less cashiers.
That's a good point. Offer a discount if you use self checkout. Instead you're supposed to do the job of the cashier and still pay full price.
Do you think the same applies to pumping your own gas? Bussing your table at cafe?
I'd say we get 1% discount on merchandise, 2% on groceries. Just like the credit cards do these days. We used to get free bags, but too much waste. I loved 'em as they were perfect for going down the building trash chute. Now I have to buy them.