Service Level Agreement

Service Level Agreement (SLA), Cloud SLA, Types of SLA, Service Level Management, SLA Requirements, Key Performance Indicators (KPIs), Metrics
To access the translated content:
1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/tr...
The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video.
Your feedback is highly appreciated. Kindly fill this form forms.gle/XFZh...
2. Regional language subtitles available for this course
To watch the subtitles in regional languages:
1. Click on the lecture under Course Details.
2. Play the video.
3. Now click on the Settings icon and a list of features will display
4. From that select the option Subtitles/CC.
5. Now select the Language from the available languages to read the subtitle in the regional language.

[@yuglearnings5046]

Really helpful content to understand the process / life cycle for new to service domain. Thanks for providing such a detailed notes.

[@engchoontan8483]

What if parents are locked into tech of government-requirements for the rest of their dementia and senile lifestyle.? How to train the helldesk.?

[@hadiquafazal5653]

Sir can you please recommend any book on Cloud Computing for reference