Good on you for holding them to account. You should have called out the dealer but I understand why you didn't. That battery replacement price also seems ridiculous.
People say BMWs are complicated performance machines and it's normal for them to have many problems down the road. But such headaches for a top of the line model with this low mileage shows that it's not even about planned obsolescence it's just plain bad engineering; and to add insult to the injury many of the dealerships are stealerships.
I couldn't agree with you more - especially when it comes to the "stealerships"! Crossing my fingers that the other one I decide to visit will be better.
😂 my cousin (many years ago) charged a guy 2k to paint his car and all he did was spray some clear coat over the original paint job smh…there are just people out here that will test you to see how far they can push you
You should seriously consider calling the dealer out by name. More people may be having issues with the same dealer and you could file a complaint to Corporate
I don't disagree. But they have a monopoly in the market here and I know plenty of people who've gone through similar experiences with them. Fields BMW - atrocious
Vehicle was purchased as certified pre-owned with only 500 miles on it. My brother and I are the 2nd owners of the vehicle. The car has never been tracked nor modified. Been doing all the servicing at a BMW Certified M dealership in Pennsylvania.
@mauricecherry8146 just make sure to check for common issues if you're thinking of purchasing one. These include the LPFP/HPFP and the expansion tank (for radiator fluid). These are the issues that if left unattended, could cause major problems. Also, make sure that regular servicing was done, including the spark plug replacement at 30k miles. Then of course, make sure to inspect all other aspects of the vehicle. Nevertheless, parts can become very expensive, so make sure to keep a small fund for repairs 😉
I didn't have possession of the M5 for the prior 3 years, my brother did. Ever since I took possession, I started taking care of all the issues, including getting the car fully cleaned. Even if the car dieing happens with most F90's, it doesn't make it normal...
BMW dealerships are not all the same. Customer service is an art, some dealers think it is chance to earn revenue. I have moved around quite a bit, and my frank assessment is buyer beware. 7 BMW leased, 2 purchased, 5 different dealers in 2 countries. Mostly good experience, but you can be mistaken for a cash cow by some dealerships.
I don't disagree. But the network owned by a single group in Central Florida is atrocious. I managed to find another one, which is better about 75 miles from me.
I think personal in my opinion you need some prior knowledge, experience, or know what your talking about with these caliber of vehicle. Especially being a BMW the service writer gets paid of your service paid. First the ac sound simple, second the whole battery thing I bet you that battery IS NOT 2000$ to replace, third the pad thing was straight up a scam. The front pads are starting to get low at 4mm and depending on how you drive you could have months left on the pads rears are nearly new at that mm. Being I’m a service writer I can 100% assure you they saw a F90 and thought money. Instead learn how to diagnose simple things and install parts yourself. I’m currently in the market looking for a F90 competition and I will not being bringing it to a dealer for most of the things due to them trying to upsell products even tho I tell them I’m in service and they think I don’t know what I’m talking about
Thanks for the input. Check OEM replacement battery for an F90 M5. It's a lithium battery with a cost of $1600 - not cheap. Then you have to plug the vehicle into a BMW based system to reset it when installing a new battery - they naturally charge you for that. Fortunately, I didn't need to have the battery replaced. Nevertheless, I sold my M5.
I find that to be unethical, especially if it's an OEM part purchased from another BMW dealership at a more affordable price. I never had that issue with Lexus....
Same issues on my F90 M5. Rough start and stall is the LPFP failure. I also have the known cracked coolant reservoir... This is pathetic from BMW on a car that's a few years old and still no recalls. I decided to fix it myself bc the dealership is booked until 2 months from now bc they have to fix recalls on EGR coolers lol wtf.
Completely agree that it's simply unacceptable for such a high-priced vehicle. Dealer verified both LPFP and HPFP with no issues found. They replaced the expansion tank alongside cleaning the bores from the leaked coolant and replaced all plugs and coils on one bank. Unfortunately, several days after picking up my vehicle, the stalling and rough idle still remain, but intermittently.
Woah this is too scary to be a coincidence. My 2018 M5 also had a cracked coolant reservoir last year, seemed so random..... I was almost convinced that they did it on purpose.... How is that even possible ?
@@inventingabetteryou9210 They ALL have it, most owners won't even notice tho untill they get missfires etc from the leak. I replaced it myself, wasn't too hard. Like a one hour job, just disconnect the two top lines with a towel and then be careful with the bottom line and hold the tank sideways. Fill up with what came out and auto-bleed the system. The LPFP was a pain tho, just empty the tank while driving to the bare minimum of fuel and use gloves and start wiggling the pump around until you hear the final 'click'.
Lmao. These BMW Dealers are terrible man. My wear sensor on my front and rear pads triggered giving me the warning to change the pads soon. Took it to BMW, they told me they won’t replace the pads unless I do the rotors too. $3,000 job. The sensor triggers when there is 2MM left of life on the pads. They said I need to change both ASAP. I told them to eat a bag of sh*t, drove the car for 9,000 more miles with that warning. Went to a buddies shop and changed only all 4 pads for $600 in total, 9,000 miles later. Lasted me a whole year. BMW wanted me to change them for $3,000 and they said i MUST change my discs 😂😂
WOW what a terrible dealer! Leave now and never go back. I would let everyone know what dealer this is. Id never. I found it odd that not one aftermarket shop, or tire shop would put on my 10 mill wheel spacers for my LC but my dealer jumped up and said yes! Go figure.
Wow....yeah, that dealer is trash tbh. No appreciation for its customers, regardless of whether it was purchased at their dealer or not. Really makes me stay away from BMW as a brand unfortunately....
It wasn't the engine mounts, because I went to a reputable 3rd party BMW garage and they said all the mounts were okay. Now at another dealership further away from me, and they are checking everything. They had a field engineer come check it out. Keep you posted. 👍
@@RichWithCars thanks a lot for the reply. I live in Germany and my car is in the service for last 40 days. They changed all the injectors, cleaned the fuel tank but the issue is still there… I will keep you posted as well if they figure out the root cause.
Finally got a response back today. 2 field engineer from M GmbH and 2 field engineer from BMW checked the car. they concluded, that the remaining vibrations are perfectly normal - especially the V8 engine in combination with todays emission systems. I will take the car back today
These vehicles when the battery is low, all the modules will fail, bmw modules are power junkie, that’s why I replace my battery every year, it’s a 2018 so you’re output was low which was causing your injectors, and other modules to act up.
I mean if the car is still under warranty why are they giving you quotes… it should be as simple as schedule an appointment for when a loaner is available, drop the car off and don’t take it back until they fix it. 😂
@@UZM540I if you ask me, right now it’s not even a good time to buy a used car unless you are in need for one but with that said the car you’re looking at is a beast. not much issues on that car tbh and with 75k miles the engine should still be great as long as you know it’s history and maintenance. V8s in the past especially on the f10 models were garbage. I know this from past experience. But the one you’re looking at has improved by a lot by Bmw. The car you’re looking at shouldn’t cost more than 33k thats if you’re looking for a good deal
@@UZM540I all depends on how much you’re willing to spend because the m5 and m550 are almost identical with almost identical engine performance. But there’s a big price difference between them. And also the 2018 bmw m5 will definitely bring you a whole lot of issues. I owned a 2019 bmw m5 few years back and at 33k miles I had to change my starter and it was down hill after that. My radiator was leaking from all the power I was pushing. I had to change my gasket seals too they were leaking oil out. If I was to go with a bmw m5 I would go with a new one that comes with a warranty covered by the dealership but with that comes a big price tag, good luck
Sounds like you are dealing with a profiteering dealership. Sometimes when things dont add up it because its a lie and doesnt fit with the logic of a realistic situation. Those prices, time in shop, lack of resolution, mis-informed service writers, refuses to show the video or pics of the issues..... they seem to have a culture their that isnt looking out for your best interests, might be best to take your business elsewhere.
Good on you for holding them to account. You should have called out the dealer but I understand why you didn't. That battery replacement price also seems ridiculous.
Battery price is high due to the fact it's lithium ion - I did find a lower cost on the OEM part. Never going back to that dealer again
It's Fields BMW. They SUCK.
People say BMWs are complicated performance machines and it's normal for them to have many problems down the road. But such headaches for a top of the line model with this low mileage shows that it's not even about planned obsolescence it's just plain bad engineering; and to add insult to the injury many of the dealerships are stealerships.
I couldn't agree with you more - especially when it comes to the "stealerships"! Crossing my fingers that the other one I decide to visit will be better.
Couldn’t agree more. Reason why they depreciate so much.
dealership never look in to anything they will just Leave it on the lot until u pick it up n Charge you
I wouldn't be surprised!
😂 my cousin (many years ago) charged a guy 2k to paint his car and all he did was spray some clear coat over the original paint job smh…there are just people out here that will test you to see how far they can push you
You should seriously consider calling the dealer out by name. More people may be having issues with the same dealer and you could file a complaint to
Corporate
I did file a complaint to Corporate. Dealership is Fields BMW
@@RichWithCars which fields bmw is this?
@@bfrat5071 central fl
You should really put the dealership name out there. That way they’ll be forced to actually take care of their customers.
I don't disagree. But they have a monopoly in the market here and I know plenty of people who've gone through similar experiences with them. Fields BMW - atrocious
@@RichWithCars fields bmw out of illinois?
@@GOODU-qn7yi no, Central FL
Vehicle was purchased as certified pre-owned with only 500 miles on it. My brother and I are the 2nd owners of the vehicle. The car has never been tracked nor modified. Been doing all the servicing at a BMW Certified M dealership in Pennsylvania.
should I stay away from purchasing a used 2018 m5 ?
@mauricecherry8146 just make sure to check for common issues if you're thinking of purchasing one. These include the LPFP/HPFP and the expansion tank (for radiator fluid). These are the issues that if left unattended, could cause major problems. Also, make sure that regular servicing was done, including the spark plug replacement at 30k miles. Then of course, make sure to inspect all other aspects of the vehicle. Nevertheless, parts can become very expensive, so make sure to keep a small fund for repairs 😉
Rich. The car dying problem happens to most F90’s. By the looks of your car. It seems you don’t really take care of it.
I didn't have possession of the M5 for the prior 3 years, my brother did. Ever since I took possession, I started taking care of all the issues, including getting the car fully cleaned. Even if the car dieing happens with most F90's, it doesn't make it normal...
BMW dealerships are not all the same. Customer service is an art, some dealers think it is chance to earn revenue. I have moved around quite a bit, and my frank assessment is buyer beware. 7 BMW leased, 2 purchased, 5 different dealers in 2 countries. Mostly good experience, but you can be mistaken for a cash cow by some dealerships.
I don't disagree. But the network owned by a single group in Central Florida is atrocious. I managed to find another one, which is better about 75 miles from me.
I think personal in my opinion you need some prior knowledge, experience, or know what your talking about with these caliber of vehicle. Especially being a BMW the service writer gets paid of your service paid. First the ac sound simple, second the whole battery thing I bet you that battery IS NOT 2000$ to replace, third the pad thing was straight up a scam. The front pads are starting to get low at 4mm and depending on how you drive you could have months left on the pads rears are nearly new at that mm. Being I’m a service writer I can 100% assure you they saw a F90 and thought money. Instead learn how to diagnose simple things and install parts yourself. I’m currently in the market looking for a F90 competition and I will not being bringing it to a dealer for most of the things due to them trying to upsell products even tho I tell them I’m in service and they think I don’t know what I’m talking about
Thanks for the input. Check OEM replacement battery for an F90 M5. It's a lithium battery with a cost of $1600 - not cheap. Then you have to plug the vehicle into a BMW based system to reset it when installing a new battery - they naturally charge you for that. Fortunately, I didn't need to have the battery replaced. Nevertheless, I sold my M5.
Check out your air filter after service i did and found that it was not changed so i dont trust dealers anymore 😁
Air filter was changed....
No reputable shop will install customer supplied parts. They have to be able to warranty the work and also they make money from markup.
I find that to be unethical, especially if it's an OEM part purchased from another BMW dealership at a more affordable price. I never had that issue with Lexus....
Same issues on my F90 M5. Rough start and stall is the LPFP failure. I also have the known cracked coolant reservoir... This is pathetic from BMW on a car that's a few years old and still no recalls. I decided to fix it myself bc the dealership is booked until 2 months from now bc they have to fix recalls on EGR coolers lol wtf.
Completely agree that it's simply unacceptable for such a high-priced vehicle. Dealer verified both LPFP and HPFP with no issues found. They replaced the expansion tank alongside cleaning the bores from the leaked coolant and replaced all plugs and coils on one bank. Unfortunately, several days after picking up my vehicle, the stalling and rough idle still remain, but intermittently.
Woah this is too scary to be a coincidence. My 2018 M5 also had a cracked coolant reservoir last year, seemed so random..... I was almost convinced that they did it on purpose.... How is that even possible ?
@@inventingabetteryou9210 They ALL have it, most owners won't even notice tho untill they get missfires etc from the leak. I replaced it myself, wasn't too hard. Like a one hour job, just disconnect the two top lines with a towel and then be careful with the bottom line and hold the tank sideways. Fill up with what came out and auto-bleed the system. The LPFP was a pain tho, just empty the tank while driving to the bare minimum of fuel and use gloves and start wiggling the pump around until you hear the final 'click'.
Lmao. These BMW Dealers are terrible man.
My wear sensor on my front and rear pads triggered giving me the warning to change the pads soon.
Took it to BMW, they told me they won’t replace the pads unless I do the rotors too. $3,000 job. The sensor triggers when there is 2MM left of life on the pads. They said I need to change both ASAP.
I told them to eat a bag of sh*t, drove the car for 9,000 more miles with that warning. Went to a buddies shop and changed only all 4 pads for $600 in total, 9,000 miles later. Lasted me a whole year. BMW wanted me to change them for $3,000 and they said i MUST change my discs 😂😂
Absolutely ludicrous. It seems most of the BMW dealerships are highway robbers....👎
WOW what a terrible dealer! Leave now and never go back. I would let everyone know what dealer this is. Id never. I found it odd that not one aftermarket shop, or tire shop would put on my 10 mill wheel spacers for my LC but my dealer jumped up and said yes! Go figure.
Wow....yeah, that dealer is trash tbh. No appreciation for its customers, regardless of whether it was purchased at their dealer or not. Really makes me stay away from BMW as a brand unfortunately....
Hi! I am having the same problem at idle. Could you please let me know if changing the engine mounts helped to get rid of that vibrations ?
It wasn't the engine mounts, because I went to a reputable 3rd party BMW garage and they said all the mounts were okay. Now at another dealership further away from me, and they are checking everything. They had a field engineer come check it out. Keep you posted. 👍
@@RichWithCars thanks a lot for the reply. I live in Germany and my car is in the service for last 40 days. They changed all the injectors, cleaned the fuel tank but the issue is still there… I will keep you posted as well if they figure out the root cause.
@@nightmareberkan danke! And thank you for watching!👍 good luck and crossing my fingers for a solution.
@@RichWithCars fingers crossed 🤞 good luck to both of us
Finally got a response back today. 2 field engineer from M GmbH and 2 field engineer from BMW checked the car. they concluded, that the remaining vibrations are perfectly normal - especially the V8 engine in combination with todays emission systems. I will take the car back today
These vehicles when the battery is low, all the modules will fail, bmw modules are power junkie, that’s why I replace my battery every year, it’s a 2018 so you’re output was low which was causing your injectors, and other modules to act up.
Thanks for your feedback. I did verify the battery and it was working perfectly fine.
Replacing your battery every year is moronic.
I am more disappointed at that steering wheel cover than i am at the dealer
🤣🤣🤣🤣
As was I! I took over this vehicle from my bro, so within the first week I took it off.
Ur brakes are good for another 10 000miles at least
Unfortunately, I won't know, since I already sold my M5
I mean if the car is still under warranty why are they giving you quotes… it should be as simple as schedule an appointment for when a loaner is available, drop the car off and don’t take it back until they fix it. 😂
Agreed. Which is why I ended up switching dealerships. Fields BMW is atrocious!
How many miles do you have on your m5
38k miles
I thinking of buying one with 75k miles do you think its a good idea or not or buy a 2021 m550i with low mileage
@@UZM540I if you ask me, right now it’s not even a good time to buy a used car unless you are in need for one but with that said the car you’re looking at is a beast. not much issues on that car tbh and with 75k miles the engine should still be great as long as you know it’s history and maintenance. V8s in the past especially on the f10 models were garbage. I know this from past experience. But the one you’re looking at has improved by a lot by Bmw. The car you’re looking at shouldn’t cost more than 33k thats if you’re looking for a good deal
@Exposing.y0u I found a 2018 bmw m5 for 43k and thinking should I buy this of a m550i new with 5k miles for 50k
@@UZM540I all depends on how much you’re willing to spend because the m5 and m550 are almost identical with almost identical engine performance. But there’s a big price difference between them. And also the 2018 bmw m5 will definitely bring you a whole lot of issues. I owned a 2019 bmw m5 few years back and at 33k miles I had to change my starter and it was down hill after that. My radiator was leaking from all the power I was pushing. I had to change my gasket seals too they were leaking oil out. If I was to go with a bmw m5 I would go with a new one that comes with a warranty covered by the dealership but with that comes a big price tag, good luck
scams smdh
Yup!
Sounds like you are dealing with a profiteering dealership. Sometimes when things dont add up it because its a lie and doesnt fit with the logic of a realistic situation. Those prices, time in shop, lack of resolution, mis-informed service writers, refuses to show the video or pics of the issues..... they seem to have a culture their that isnt looking out for your best interests, might be best to take your business elsewhere.
That's exactly right. Which is why I switched dealerships.
You don't even have to tell me and I will assume it's Fields BMW? Tell me im wrong? Lol
Well, if you live in the area, you know they have a monopoly in the area. And yes!
Most BMW dealers are like this.
Sad but true
This video should be called proably ma with the dealership not the car
Ok I understand, but part of the ownership experience is also the dealership experience.
Bro first go and clean the car . ! After speak
A little tough when the vehicle is parked outside and it rains everyday. I clean it once a week.