Yodel Inpost Parcel2Go Have Lost 15 of My Parcels !!!!!
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- čas přidán 7. 07. 2024
- #brumreseller #recordstore #reselling
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Take photo's of every box you ship out with it's label showing, that way you have a copy of the box you are sending out , so if any queries you can send them a picture straight away, soon as you know the customer has the package you can delete the picture, it's a good way to keep a track on your shipped items:- but yes not good, i've never had any issues with yodel direct when sending to ireland touch wood but yes just contact the customers and let them know what is going on as in it's not your fault.
I’ve been going a stage further, I now message each buyer before I post their parcel to thank them for their order, to advise which service I’ve used and I include a photo of the parcel with the label on it. About a 3rd of them reply before they receive the parcel to say thanks and my positive feedback is running at around 35% of sales which I believe it pretty high. Not only that, it also fends off any issues with unhappy customers leaving feedback without communicating with me. I’ve even had a positive feedback from a customer who returned their item because we had already been chatting and she was happy with my no quibble approach to her return request. It takes maybe 30 seconds to send the message and picture and I appreciate I’m only doing small numbers, a couple a day so I have time, but it’s working for me. Fortunately I haven’t used InPost lockers since Yodel took over and having heard about this issue, I’m sticking to Royal Mail for now….
Saw a amazon prime vehicle the other day left wide open and unattended whilst the driver searched up and down the road looking for an address.... dozens of customer parcels left to the mercy of a potential opprtunist. So this isn't surprising
Sorry to hear this John! Absolute nightmare. Like you said, I had 27 parcels go in one day. As soon as I realised I messaged everyone to tell them what had happened and to try and prevent a raft of negatives. Thanks for the shout out and fingers crossed for you. Let us know how it ends.
Nightmare 😱 awww I feel sick for you 😥 hope it all gets sorted out soon 🙏🏻 hugs x
They are all happy to take your money but when there's an issue try talking to a human you have more chance of winning the lottery.
Totally, tbf ebays own live chat isn't bad, amazon's aswell. Even parcel2go I believe have or used to have a 24 hr live chat. The rest are pants just send you round the bend
My heart bleeds for John. I have had first hand experience of courier theft and subsequent fraudulent cover up. I choose my terms extremely carefully being a retired solicitor who also at one time ran a substantial eBay shop as a sideline. In my case, in the last instance, I booked through 'Pacel2Go' using Evri as a sub-contractor. This is not the place to recount the crime, particularly as it went on for many weeks, but I will mention two things: Several false photographs of DIFFERENT delivery doorsteps were produced as 'proof of delivery!' Finally, I only received recompense after issuing legal proceedings, even though I had paid for full insurance. Before then I had only been begrudgingly offered a postage refund! The fraud was so blatant that in theory the police should have got involved, but of course as everyone in business in the U.K. knows the police are lazy and when remedies lie in both civil and criminal jurisdictions they cry that it's only a civil matter and not their concern! And of course Trading Standards are nowadays a waste of space. In the U.K. crime is very profitable as punishment has become a dirty word.
Yodel are really good up here, luckily we know our local driver and she's great. However, when I lived in Solihull/Birmingham, it was literally 50/50 as to whether we received anything from Yodel, we used to kick off to Amazon and was baffled as to why they used them for parcels.
One day we were around the back, and by the time we got to the front, because they didn't think we were in, they were opening the parcel! Yodel steal parcels all the time. The drivers (used?) to work on commission, and it's costs them more to travel to some addresses than they make, so they just nick parcels left right and centre.
Hope you get it sorted out quickly without further negatives 😔
The big problem with eBay and refunding, is that it is likely to reflect on your seller performance... EBay are notorious for banning people via such metrics... EBay need to be governed by a third party for such things, they are ruthlessly unfair.
One of them parcels is mine and it's absolutely no issues at all, some people look for stuff like this so they can complain and moan.
Thanks for your patience :)
@@BrumReseller absolutely no worries John I hope you get sorted out by them
i worked in yodel,drivers were stealing parcels in there,so easy for them to whack parcels from the floor on to thier van,place was a shambles
Thank you for sharing,,it will all work out because your the best Brum seller always,hope it gets sorted Brum,wish everyone could be patient before leaving negative feedback,,,,,,,,
We had £1200 worth of stock stuck in Shanghai for 3 months due to covid recently. Such a relief when it finally got delivered. Decent honest buyers will be happy to pay you again for anything that was refunded and subsequently delivered. There will always be some though that are happy to get the refund and the item for free.
Im a Postman, so i would stick with Royal Mail. These courier drivers dont even knock on the door, even if you are in, they just dump thing on the doorstep.
Usually the term 'lost' means its been stolen.
Royal Mail stick card tho yet Hermes dumps on doorstep using a device saying on safe porch. I’ve complained to head of Hermes regarding this and there now not allow to dump on my doorstep 😬
Well Royal mail just dump stuff on my doorstep even when the sender has paid for signed delivery.
Tbf I've used RM loads by far the most of any other carrier and would say I do feel there a bit more trusting I guess if you want to put it like that, although some hate them and get loads of agg. I'm only finding lately there getting uber slow on deliveries, mostly I use 2nd and it was never as slow or inconsistent as now, but yes heart always skip a beat when you know parcels are left at the front door not sure how the hell that's acceptable
@Barry FAB ive done that as well
Hermes are great if the local agents are up to snuff, i went from having the best guy you could wish for to an aging couple operating out of a clapped out estate car, parcel lingering at the local depot for days to over a week before being out for delivery.
Hi Mate, Do you know what yodel depot the parcels have gone to ? Is it the Lichfield depot? If so I have a direct number to the Lichfield depot not just customer services. It will take you direct to the warehouse. If you would like it let me know and I can get it sent over to you mate.
Something weird going on.. I sent 2 items on the Monday following the Jubilee with inpost. Same issue as you, both got stuck with the tracking just saying they were in the depot. Good news for me at least, one finally got delivered on the weekend just gone and the other mysteriously was returned to me!
After 6 years sending with Hermes/Evri i now have switched to Royal Mail only after i had 5 items lost and 3 items smashed to smithereens in the space of 2 weeks. Nothing stresses me out more than being the middle man between the buyer and Hermes. Royal mail are great so far and there click & drop works good.
What puts me off Royal Mail is the no tracking and prices are quite high🙁
Royal mail have been a shambles for me i started reselling 6 months ago first 2 montha i used royal mail as wasnt sure about anyone elses service, i had so many lost parcels, even when signed, so many smashed parcels games wrapped in bubbles and boxed smashed, still awaiting on at least 12 to be refunded by them now, had 1 refunded so far via cheque give them credit it came 2 days after filing for it but the rest have fell on deaf ears 😓 i dont think any uk post is good enough at the min all have multiple issues its just finding who has the best of the bad issues 🤣
I've moved on to Royal Mail tracked, most of the 24hour tracked get there next day even when I drop them off at 6pm, much more reliable not too much more expensive.
Yes mate, It happened to me a year ago. They lost 8 of 10 packages.
They only found 1 and I only received 1 refund from the others.
Worst couriers ever. I use Royal Mail now, they've never let me down
I feel for you mate, i had over 20 parcels went missing with inpost. to save you on the Negatives message the buyers and tell them of the delay. Also ebay should remove the neg feedback, if they say no just call back and speak to someone else. i have had a number of feedbacks removed like this.
Hey do you know the eBay number by any chance?
Hi, sorry to here about your predicament, I always use Royal Mail and they have been pretty solid 👍
They are 'pretty solid' until they manage to totally crush an expensive pair of binoculars sent fully insured. The item was DOUBLE boxed with bubble wrap in the inner box and polystyrene in the outer. After weeks of fighting they agreed to issue compensation stating that the loss was my fault due to 'idadequate packaging' and that they would not meet any claim in the future for any item as they could not afford claims!!!!!!!!!
I had 6 go missing a couple of weeks ago with Evri/Inpost. It transpired that my local Inpost lockers have been broken into several times over the last few weeks.
Ughh its a minefield
Stick to total mail, they’re cost the same and offer better compensation and customer service. Hermes are the devils.
you can ask e bay to take it off - im a large seller on e bay - if you can get a reason why the negative and prove its out of your control they should remove though you need to speak to a person (phone them)from Holland/Ireland or parts of the uk to get a good response though luck of the draw (ahout 3 to 4pm) anything over £40 I use UPS
Hope this gets sorted John.
Good luck sorting this out.
Hermes/in post lost 12 of my parcels posted on the same day all from same locker. I let all my customers know what was going in by copying and pasting all replies from Hermes to them. Out come was all good, most were willing to wait longer, in the end after lost of messages too and fro I managed to be refund them all and Hermes sent me full selling price and the postage I paid. They didn't admit to loosing them all at onece but 2/3 at a time but after badgering them they refunded all payments in one go. at the same time Royal Mail lost 1 parcel I claimed filling online claim form and within a week got a full refund.
I had a couple go missing through Yodel it got resolved in 2 weeks, jubilee weekend slowed things down,
Oh dear. I love using those Inpost lockers too because they are so convenient. It irritates me that when a reported lost parcel is found and then delivered weeks later, the case is then just closed. No compensation for time spent dealing with it and the cr&p service which makes you look bad
Same im not going to stop using Inpost lockers but im going to stop paying for postage direct through inpost as its Yodel now when before it was Evri/hermes
How will you do that? I mainly use Packlink so I assume that will now always default to Yodel when picking Inpost?
@@marlowbulldog6033 I use parcel2go and evri and drop off at the inpost lockers
@@simonj232 Oh ok thanks for the info. Didn't know that that was an option!!
10:19 - it's back!!! 🤣🤣🤣
I am sure you can ask the buyer to revise the feedback. I would ask ebay about that
i seen a driver driving out yodel with side door wide open when i worked there
I used yodel direct, think they’re different from yodel. But I’m not sure. Hope you get all this sorted. So annoying
Hope so
I had 10 parcels go missing from inpost lockers last year but it was on 2 separate days. I contacted packlink who investigated but just said Hermes lost them. How do they lose 10 parcels from lockers over 2 days? They went in and then no more history. Inpost confirmed they were taken out but then nothing. That has to be theft.
I opened a claim for all 10 and got my money back because I'd bought all the post from packlink on eBay so they knew what the items were.
It wasn't a great deal of money but the items weren't replaceable.
Luckily all the buyers were very understanding when I apologised and explained the situation.
In my mind they were stolen and nothing was done, no investigation. Just blatant theft.
Your buyers should accept this is not your fault and cut you some slack, we can only pack the items and trust that they get to their final destination, we can't control what happens to them on their journey.
That sucks, I normally use Royal Mail they are bang on normally if an item gets lost the refund policy I find is quick and easy to use however Hermes/evri the claim procedure i find is appalling very hard to get an answer or even a refund and that’s for a parcel which is fully insured.
Feel for u m8 o have never had any missing then 3 last week same day fishy thanks for your time
@brumreseller how much you asking for that Pistols album, and which edition is it?
my advice,stick with Royal Mail and always send signed for,worth the extra cost as peace of mind is important! I simply do NOT trust many other couriers! 😮
WTF BRO this would send me crazy! Lol I've only ever had one thing not arrive out of about 200x things I've sold since Christmas time and that was the only thing I've ever sent to my own town aswell, that's what I get for living in Swindon I suppose! Lol hope it sorts out for you mate
Stop Hermes, change to Royal Mail, they’re 1000x better and reliable.
If you have free returns and shipped items within your handling time ebay should be able to remove the new feedback. Yodel taking over have definitely messed the inoost service. They said it is issues with the tracking system. Its really poor. Thinking to switch with evri only now.
That's bad my experience with yodel is bad Hermes I've never had a problem with maybe just luck as I no other people who have had lots of lost parcel.and what Yodel have a Habit of doing is when your expecting your parcel from them you will get an email saying the courier cannot find the address this happens alot with them
Unbelievable, what a nightmare
look at all the stock you have -if you auctioned it all it would be a great amount and would sell in 1 week ,sometimes i think time is money thather than going for long sell -to much listing -posting packaging ,be best to bulk buy from china or go on amazon and dropship
Surely they have to refund you the cost of postage and at least some of the cost of the item. I had a parcel, using Inpost, that took 17 days, 3rd of June to the 20th, to get to the customer, from east London to west London. I didn't even know that it was delayed and I was surprised that they didn't contact me. I can only guess that they could see by the tracking that it had been sent and was held up in a depot somewhere. I hope you case gets resolved quickly and in your favour!!
I dropped 3 parcels off with Evri at my Local shop toady. Didn't need to use a lockers. Lady in the shop is great, photo's everything, gives me receipts and even saves boxes for me. I never liked the idea of lockers.
You’re going to have a problem eventually with Hermes if you keep using them. Change the Royal Mail before it’s too late.
@@piratedan2748Yeah I know but royal mail don't do print in shop for labels. And they are more expensive.
Ive got 4 parcels stuck on the "Received at sorting office" status on inpost tracking.. didn't know the'd changed from Hermes/evri to yodel.. i suppose im gonna get alot of negatives from my customers now :(
My local locker now doesn't take any evri parcels so watch that aswell
Same here. I'm imagining a mountain of inpost parcels that they weren't trained to deal with.
OMG - I didn’t know Yodel had taken over In-Post, I’ve posted 8 today and noticed the label had changed😳
Yeah its misleading they said they had sent an email to everyone i didnt see anything
I think I will use Evri from now on. Not having anything to do with yodel. I don't know how they are still going.
The inpost label has been different for a while probably a couple months although I rarely use them.anymore, pretty sure that was around the same time the locker touch screen layout changed a bit aswell
"I'm the Brum Fking Reseller!!!" That got me lmao..
How’s that possible. Sounds like they been taken lost 🧐 is strange.
Mate Use Royal Mail Tracked.
this ebay kicks me in the teeth all the time with returns and scammers
I wonder if anyone has ever successfully taken one of the courier companies to a Small claims court for losing parcels and refusing to compensate?
yes, i read various legal sites, they have paid out on legal claims just fine. It's if you can be arsed to go through with it. You'd have to write to them, probably recorded / signed delivery, and maybe email them, and give them 14 days' notice of your intent (letter of intent) to take them to a small claims court. Then during the 14 days, fill out on money claim online, so that when the 14 days has passed you can pay the fee (fees i think would be payable by parcel 2 go when you win) and then parcel2go decide if they want it to go before a judge, and I'm not sure what costs that incurs them, as they would have to pass this issue to a legal person, so it seems they pay to get rid of the issue. That's stuff i read a couple of years ago.
Yes me. Please see above. But it's a daunting prospect if one is unfamiliar with the process.
At least you can collect your Yodel parcel from there Warehouse if your out unlike Evri
You sound really down Jhon cheer up buddy it's not your fault the postal services let you down
My experience of parcel 2 go has been hit and miss. They tell you through the process now what can and can't be insured (but back in the day they didn't so you were insuring things that can't be insured anyhow). So naturally, a 90£ crt was smashed up by parcel force, but they wouldn't refund, just postage maybe? Then i had a massager go missing in hermes warehouse, someone probably took it for their misses as it never went past warehouse scan, which was 59£, and they didn't refund. At the time i was thinking of opening a small claim against them as various legal people seemed to say that there should be a basic level of service whether you insure or not, as you're paying, already, for them to take your parcel to the customer, and that you should not then have to pay an additional fee, on top, to prevent a sticky-fingered employee from taking your stuff home. It all depends on how arsed you are, i never got around to it and i think it would have lost me more than 150£ in time. I am very reluctant to use inpost now i hear it is being run by yodel, they are the worst of the worst, Hermes parcel shops will get much more rammed now. At least if you do use inpost through ebay, there is a basic 25£ insurance. I typically only use parcel 2 go now for 1-2kg items, as packlink wants something stupid like 4£.
As postie I gotta say we are the most trusted
Hi Brum .We all like to save as much as possible . All your items are free post and I can understand you using the cheapest service available but it is looking like a false economy .,Royal Mail and Parcelforce might be a little more expensive but are far more reliable.
Good luck because you are a credit to our reselling community.
I agree! Hermes are only more expensive on 1 weight. All the rest royal mail are better
ebay always sides with the buyers ,i lost an armani watch to a customer because it was 2 days late getting delivered
Big NO to the Yodel
NODEL
i always use royal mail.....yes....in post....evri....etc etc are pence cheaper........never in 3 years sending out 40-50 items a week....within the small or medium parcel sizes has anything been lost....even if you don't send recorded ...it still has a id number that you can check.......£3.35 not tracked.......£4.45 tracked.....yes it seems alot but but i always put a £1 on the item to cover my £3.95 postage cost.....if it is a bigger item i use ups and never had a problem.......f#uck saving pennies......in my eyes ....especially as £75 record....and what ever else too....
Agree. F^€^ Hermes they’re worse than satan
Use Royal Mail support unionised workers
You know they sell the parcels by the pallet full to auction houses? They will make no effort to find them they couldn't care less and you won't get properly compensated it's a absolute joke for some it can mean getting banned from eBay. How's the taxi driving going?
Post using Royal mail, or DPD never fail
You’re right!
We know our customers
Yodel have been dealing with a huge hack. It’s just not in the news really.
Horrible news Brum. How you get on? You had any luck or joy with the missing parcels?
video incoming
@@BrumReseller hope its good news mate.
I would be driving to the depot when my parcels are
that is outrageous ,stress ,potentially ruined eBay account loss of money ,where is the accountability
The accountability lies with the insurance im guessing so in reality they put it onto the sender to make sure the items are covered for loss not them
@@BrumReseller I sent a £150 record out today ,signed for but uninsured via royal mail ,I take that risk as they make battling for compensation as hard as possible in my experience
Brum as someone who uses lockers alot do you find Evri are collecting frequent like everyday? They seem to at the parcelshops but for me at lockers there left in them days, despite shop and locker being very close. Just looks like they prioritise shops over locker collection
Once I drop to a locker I very rarely recheck to see if its moved to be honest unless a customer brings it to my attention
@@BrumReseller fair enough, am finding it all over the place. Got a few not moving since Monday via evri
Mate sorry to bang on but what was the outcome with your 15, did any get delivered I can't recall and can't be arsed watching again lol, I've got a couple that vanished from the locker on the same day, although this was via evri not yodel but was booked on parcel2go. Did any of yours get through if so after how long did they take to get delivered?
Only got my postage that I paid. Had to refund all customers
@@BrumReseller so all 15 lost completely none found and delivered at all at a later time. That's rough mate
Maybe time to start selling elsewhere, apparently a lot of people are switching to amazon as the service is way better.
What happens John if You refund all fifteen and then they turn up at the customers houses….?
Well thats another video altogether
Just charge for postage then use Royal Mail. That solves your problems. The only reason to go with cheaper alternatives is if you’re doing free shipping. Any buyer worth their salt will happily pay a little more for a better service and when I say service I’m not on about the seller I’m on about the courier you use. Royal Mail/Parcel Force all the way.
Don't use yodel then simple. You drive i don't and i use royal mail 👍
I don't use Yodel there going under the guise of Inpost so I won't be using them anymore
Don’t worry about negative feedback, I use it as a opportunity to make us sound good. You can say what you like in the reply, you just have to be creative. People do read it and if you handle it well, you can turn it to a positive
My mate quit his job as a yodel as a manager recently! Yodel are useless!!!!
I'm a area manager for evri chances are the artic with you parcels are have broken down they know it and they won't tell you.
Yeah something has happened and they know whats happened
Hope you get your money back at the very least. Stress enough if one parcel goes missing. Don't test the "Brum reseller"!
Boxes and boxes and boxes; pal.
ive got exactly the same but only 8 most of the buyers understand but one has been a nightmare even though i had refunded his £3 + £ 2.86
Evri yodel etc etc all second grade …
Royal Mail only or parcel force
its a bummer. I'd say about 95% of my parcels make it, that 5% is a lot! And its usually items that they wont cover with insurance. Hopefully your buyer will be understanding. Maybe copy and paste the tracking info to each buyer that shows you have dispatched the items and its stuck with Yodel somewhere. Hopefully buyers will see its totally beyond your control and wont hold it against you.
this is one of the unfortunate parts of reselling.! sucks
Yodel 🙄 never touch them!
Agreed
Evri touch wood are awesome
And if you want to save money on that, there’s a way to do so….. know anybody at college?
There picked up by Hermes/ Evri new name trying to dump the poor reputation, still Terrible
Top rated seller under threat?
Not just yet lucky but there's along way to go
Definitely would not recommend the after service of parcels 2 go. Cowboy company im sure they are making parcels go missing on purpose. Make a fortune reselling free items if not insured.
I still don't get why people use InPost when you can get 10/20% off direct with Evri if you download the Honey Google Chrome Extension it automatically inputs the best discount code. Currently Evri20 gets you 20% off. I haven't paid full price in months.
Yodel are thieves never deal with them ..
Where's my parcel 🥶🥶
I SEND MY PARCEL WITH UPS FOR FEW YEARS AND 0 LOSS PARCELS MATE
UPS are excellent i agree but expensive when working on smaller margins like my items
High Roller 💰
Tbf UPS are pretty competitive for the larger and heavier parcels. I've never had a parcel lost or late with UPS
How effing bad is this !!! Please keep us updated when you here anything 😡
I know ill update when i get to the bottom of it may take some time they have now opened missing parcel cases and asked me to wait 14 days for an outcome LOL
@@BrumReseller ffs
Hermes/Evri have only let me down once (and the seller might have been telling porkies in that instance) after posting hundreds with them. Getting through to customer service however is impossible!
Stop using Hermes and switch to Royal Mail, it’s the same price and much better service. One day you’re going to really regret relying on Hermes!
@@piratedan2748 I must admit after finding it impossible to get through to anyone who was interested after having a problem I don't think you would get any compensation from them. I would be very careful now sending higher value items. I do use RM for the smaller items.
Yodell lay hay ho
Post your parcels
And away they go
Will they get there
We don't care
Yodell lay hay ho😂😂😂
I believe Parcel2go and Evri are a criminal syndicate.....
Yea, they are.
Could your reputation get any lower? 😂
Oi oi j!
Oi oi
Do they not know who you are?!
Obviously not
@@BrumReseller 🤣
Who am ya ? who am ya ? Who am ya ? Oooyes your the blue nose 🤣🤣🤣
I find Hermes to be ok but Yodel are total sh!t.
My neighbour and myself had a parcel that went missing the same day marked as " handed to customer" got nowhere with customer services so tried claiming from PayPal but they wouldn't help because it was marked as delivered so threatened to ditch PayPal and they gave in and refunded me. Yodel drivers are liars and don't give a crap about customers.
UK = rubbish. Even delivery doesn’t work here. Lived there for years and I made best decision to leave as nothing works there…
I think if the buyer sends you a
My user name is and I would like my negative feedback removed
Ebay chat will remove it
Yeah im going to speak to them as they did say sorry ill change it but he cant now