I Found Someone Else's Hermes / Evri Parcel Inside My Inpost Locker | Bet This Parcel Goes Missing
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- čas přidán 4. 07. 2024
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Hi! The locker with someone else’s parcel opened because someone who was sending parcel didnt finish sending on the screen of parcel locker machine or clicked „cancel” without realising that the parcel is unsent and the parcel locker machine doesnt have this parcel registered in this locker. When such a situation happens, please contact customer service
New customers should be possible to give a solution to each other, so the whole system can help for the bennefit of all. Its much easyer to give them a fast solution, then to let them make call's for others. Just a simple recolect order or new send order, would be a easy solution. The software should know what locker was given to the customer that did not finish the whole proces (after 3 or 5min) for sending or to still receive it, when a new customer scans it again to replace, to help the customer that made the mistake, or the driver that forgot to pick it up/out. "Replace for sending" or "Replace for receiving" option/screenbutton...
Well done Brum honesty is a good thing to have.
Wow, this is pretty shocking and explains a lot as several of my returns via Evri/Inpost went missing smh. Good video makes me think twice about using lockers in the future. You definitely did the right thing as they always state once parcel per locker.
This just happened to me this morning too. Although I was using a large locker. I didn't know what to do either, so I risked putting my parcel in with the other one, and am hoping that the delivery driver gets there before the person collecting does. I'm now anxiously waiting for my message to say it's been collected by the driver 🤞
This just happened to me! I was "sending" a parcel, and when the locker opened, another parcel was already in there! I just put mine in there on top of it. It was the very first time I had used a parcel locker service, so I was surprised and didn't know what to do. Oh well, we'll see what happens eh! Thanks for the video, very useful for us newbies.
i usually open another locker and close the one with a parcel in. Sometimes they pop open with someone's parcel its a repeated issue. Luckily no theft because of it yet. Glad you have it recorded maybe they will try to fix it finally because it happens on LOADS.
Just happened to me so I googled it and came across this video. I’ve never used them before so it’s quite worrying.
What you should've done is take the other operating parcel out and then scan it and then place it in a locker, that way the system will register the parcel as being dropped off.
My local driver is Romanian, he speaks no English, he used to scan and mark his parcels at the depot as Delivered , which made a lot of my buyers mad. He got better now
That’s weird. I wish they had those lockers in Northern Ireland where I am. We just have the parcel shops. Lockers look really handy tho
They are really handy so wont stop using them can drop parcels at any time of the day or night been there at 2am sometimes
That’s the locker I sometimes use, although it’s often full. (Now I know why) and I’ve had them not collect from that one. The one further round at texaco has a different driver I think
I rarely use this one the one by Zebs is my main one these days
Good karma that mate, you’ll get some big sales now! Well done 👍
I've had this happened to myself a few times too and done the same as you have. Lockers work perfect for me as I can drop off when I want as work unsocial hours and saves the wife having to stop in all day.
The locker is only allocated to you once you put your parcel in it and close it. The machine is only opening what it thinks is the next available free locker, as demonstrated when you selected medium locker.
The locker thinks that its empty so its opening something has gone wrong at some point whether its the person who put it in or the guy collecting 🤔
@@BrumReseller Looked like a boohoo parcel, someone probably decided they no longer want and are probably hoping it gets returned as "not delivered" for a refund.
Yeah I don’t use the lockers unless my corner shop is closed (used a lot during lockdown)
I would be worried now that your locker will open for someone else! Ive never used these locker things.
It could of happened to be fair
This happened to me a while ago, my parcel hadn’t moved from the lockers so I called up Inpost as it was one of their lockers. You have to call them from the actual locker because they will tap in remotely. Takes a few minutes as the touchscreen goes blank as they do their thing and locate your parcel which by human error is stored in the wrong locker. Unfortunately if the online instructions aren’t followed correctly or if you have an active child with you (like I did)closing the doors before you then the item can get stored into the wrong locker and the parcel won’t go anywhere as your parcel will have been recorded into an empty locker. The empty lockers don’t open for the collection driver so your parcel will be just sat there forever. They have CCTV all over the machines and the guy I spoke with said surprisingly hardly any parcels get stolen as most people just close the door and opt for the next size door. The only solution really to stop that door from opening is to take it out and put it in a larger locker with your own parcel as that’s the only way the driver will ever see it and the locker is stored with your parcel as a reference anyway so your parcel is still getting delivered. I’m glad my parcel was still there anyway after about 5 days, that locker box must have opened for every person using that locker and it was a big Harry Potter box set 😂
Anyhow i was really impressed with inpost as the computer wizz kid on the phone delt with the situation quickly and said it happens a lot so if you suspect your parcel hasn’t been collected then go straight back to the locker to sort it out 😀
Better solution would be to take out the missing parcel and then scan it if it has a label then place it in the locker that opens up, that way the locker will register the parcel
That what I did 2 days ago. They locked it
They said the person who had stored it in that locker, had not pressed finish on the screen, so I don’t know who’s stored it. Need to investigate. As she told me to make sure always press finish.
Not really used Hermes before for deliveries. Probably not the cheapest but we use Royal Mail and have a drop and go account. So we just drop a sack of all our parcels into the post office and then they stick all the stamps on etc and just charge our account. So in and out. Can't do evening drop off's though.
I use hermes because there the cheapest so i can squeeze every last penny out of a sale lol
Thing is though if there’s issues caused by Hermes will your buyer blackmark you or Hermes? All very well saving a little bit of money but ultimately it could reflect badly on you, especially with you having a physical walk in shop soon to be opening. I would say ditch Hermes ASAP and use a proper mail service/courier that are far more trustworthy.
@@JamesSmith-ru7mm We've not used Hermes before so I've got no real opinion on them, but I do trust the Royal Mail and their Drop and Go service makes it really easy. I just fly down to the local post office once a day with a sack and they process the lot and send them how I like. I can jump any queues in the post office, so I'm in and out fast. I don't need to mess around printing labels etc.
Maybe best to take out and put in medium locker with your own so the driver actually gets both parcels, he won't get that boohoo parcel as it won't open when he collects them in morning as it'll show as empty.
I didnt think of this next time thats what ill do because there will be a next time
I sent a parcel via Vinted. The locker already had another item in there. Now my item won't track. Vinted refused to compensate me.
There should be a software system atached to it to scan the lost or wrong placed item, so that it can be replaced in a new "to send" or "to receive" locker with locker number, by a new customer incase of a mistake. By the new lockated track position, the real owner can then retrace its parcel. The software most know where the parcel came from or needs to go/stay, by its barcode. Further there can be people who die during the proces or in hospital for longer periods in wich the parcels stay stuck in the boxes. Whats the maximum date a parcel may stay inside and how do parcel collectors know about these problems?
I had the same,someone brought my parcel round to my house because it was left outside the locker, so some knob must have just took mine out
Bloody hell 😂
wow good for someone to do that
Good man. 👍
Hi John this is all new to me. I used ebay Paclink and picked DPD I dropped the parcel at 12 midday Yesterday at Morrisons (that's the earliest time it said I could drop it off), for delivery today. Not been delivered to the customer still in transit and not out for delivery marked yet ? So I guess I picked the wrong Courier.
There can be issues with all couriers its down to the human delivering doing the job at the time really
@@BrumReseller Woke this morning to a : Please work with your buyer to make it right
Your buyer opened a request because their item hasn't arrived. It is important for you to respond by 7 Apr 2021.
Maybe the driver didn't pickup that parcel last time?
Good thing you didn't put your parcel in it as it was glitch probably would have still opened again. Hermes needs to sort that out. The only problems I've had at my drop off when the labels won't scan then I end up taking them to a shop instead I don't drive so that's a mission. Also always make sure you press finish or someone can cancel your parcel to open the locker 🙄
i think this is user error. it was probably there last parcel they scanned it shut the door and walked off without clicking stored on screen .. it likely times out that locker and showed it as empty
Looks like a boohoo.com purchase. Buyer probably went to collect it, decided they didn't want it anymore and is hoping it gets picked up for return.
What happens to any items that are not picked up from the lockers
my mate just had this happen should have moved it to a medium with one of yours and then used the small ones after
hope you get this message check your delivery times on ebay no wonder slow sales
I seen zaheers vid pop up earlier an didn't get round to watching but this message prompted me to watch it and yeah it was effecting my listing just got off the phone to ebay so hopefully they will resolve soon. Thanks for letting me know 😀
In post lockers stay when they haven’t pressed end on screen as I reported on other day
In the post locked the locker when I reported there was one in there so it can’t b opened again
Earlier today I found another parcel only this time it had no label no packaging, just the item in the locker. Lol the fu*k
Not good id be to worried to use them incase it opened my locker to the next chap along, with my luck you can guarantee he'd be a robbing git.
the whole hermes company are the worst!! used them many times ,there cheap but the worst!!! loads of items go missing and you can never speak to anyone i always used dpd to send my items more expensive but never a problem.
The post is as bad I have had two refunds from different
Companies and the items appeared 3months later
They were registered!!!
The same happened to me .I found someone's parcel
What did you do with it
happened to me today- not using this service anymore - to me it isent safe to use.
Happens to me just now and not the first time
carnt you catch Hermes lol
Happened to me once, I done the same opened diff size locker
Bet you sold off the item 😅
Hmmm 🤔 have never used those lockers ? But that’s worrying situation ? You think ? Is it secure or isn’t it , do you leave it or not ? Do you set up Camp ⛺️ and guard it all night 😳. Technology 🤔, the way of the future ? Or not in HERMES CASE 👌🏻
I sellotaped a hair to the opening. I'm going back to check if its broken
@@BrumReseller very 007 😂 but I don’t believe you ? Where did you get a hair long enough ? Definitely not off your head 🤔 and I dread to think of any other places on your body 😂.
This happened to me today.. it was a small parcel in there so I just put mine in the same locker and closed it, then took a photo of the tracking code and emailed customer services.. it's not showing as sent yet on the tracking system either, bit worrying don't know if that's a duff locker not registering when people put parcels in.. Hopefully both parcels get delivered and don't go missing or get stolen!
hi sorry for the random notification, but this has just happened to me and I did the same thing as you. I was wondering if it all turned out ok for you in the end? I have had confirmation today that apparently my parcel is on it's way to the buyer, but I can't know if the courier has sent the other package in my locker, mine, or both? Have tried contacting their customer services to no avail
@@mushfrogmushfrog Hi! Sorry to hop on this from a while back, but the same thing just happened to me too. Do you remember if it all turned out ok for you? There were two items already in my locker but as it was my first time using inPost I just assumed this was normal and put my parcel in. 😥 My parcel already had the address label on it so hopefully it won't be an issue. 😓
The locker that opened is allocated to you so shouldn't be any problem. Next time it happens choose locker too small and a medium size will open to stop any confusion
@@helengreen hi there! Can confirm that everything went okay from my end, the buyer received my parcel at least, no idea about the extra one in there. Nowadays I've been using the labelled versions of the locker postage just to help cover stuff like this
@@mushfrogmushfrog Ahh ok, that's useful to know! I'm glad all went ok with your parcel in the end. Thanks so much for the quick reply.
What happened with the tyson card?
Stuck in customs 😔
This happened to me and I got a free pair of slippers lol
It's happened to me a few times and I did same as you. Once last year I even found my own parcel Id dropped off a few weeks previous at the back of a locker. They had already paid out compensation for it being lost 😂 so it had been in there for weeks. I took it out again and resold it 😂
Flipping ek 🤣🤣
I didn't sleep a wink last night! Call me soon and tell me what happened to the parcel......
😂😂😂😂🤣
Worrying really.
They lose one of my parcel hermes
Your easily covered by compo if they lose it if your insured over £20
Cheers bud
thats y i dont use them for things like this
Literally nothing online about this but just happened to me and I closed the locker and walked away with both my parcels. I’m worried that someone will take that poor persons parcel but wasn’t sure if lockers were full or what?! 💁🏼♀️🫠 ugh.
Thank you for sharing this though! xx