ADT Home Security Review
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- čas přidán 19. 06. 2024
- Learn more about ADT at Security.org: www.security.org/home-securit...
Hi Folks! Very excited to share our ADT Review! This was a lot of fun to shoot and something we had been trying to do properly for quite a while and I hope we do not disappoint. Today we share everything we learned during our time with ADT and show you how it might fit into your home security plans! Let us know your thoughts in the comments below and thanks for watching!
Time Stamps
0:00 Introduction
1:26 System Components
3:05 ADT Security Plans / Installation
5:15 Performance
7:10 ADT Outdoor Camera
10:17 Mobile Application
12:43 Final Thoughts
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#ADTHomeSecurity
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As an ADT Dealer- I have to say I appreciate his take. 150 years of experience. ADT Founded 1874. #alwaysthere
This guy is exceptional. I love his thoroughness in all his videos. Keep up the good work.
Will do!
We just bought a house and I was wanting to go with the service but one thing I found out is with this contract you have to do five years/60m if you stop at three years you’ll have to pay 75% of the last two years of payments upfront when you cancel the service kinda trash…….
Amazing detailed description of the product……should have 1 million views!
Thank you, we really appreciate it.
Thanks for this breakdown! Gives some good insights as I consider ADT for my home.
You are very welcome. Please share the channel with your friends.
Hi, we love watching your videos! ADT we love your videos! Sean Patti Merry Merry Christmas!
Good Detail explanation. Thanks brother!
Thank you Sir, very informative as I am that person who has the traditional setup from 16 years ago. Off to pricing, I go.
I was a despatcher at ADT and I know them well. If your a smart criminal then all you need to do is activate a zone 3-4 times in one hour, ADT policy is "if a zone is activated 3 or more times in one hour disable that zone. For example walk up to a window and tap it hard and that will set of the alarm for said zone that us despatchers see on our computer and 3 or more in an hour implies a faulty sensor that needs resetting. Then there's the armed patrol ADT hires, there not that good at doing what they should do.
Super helpful - thanks for posting
You are welcome. Please share the channel with your friends.
ADT is great it’s all about the person your deal with
YOU DID IN AWESOME ADT REVIEW EXCELLENT GO SEATTLE MARINERS AND SEATTLE SEAHAWKS
I love this thank you❤
Is there a date and time timestamped and visible on the videos or clips you save to your phone?
I just ordered it today. They’ll be here in the morning. It’s good enough. I can tell it’ll work. It’ll do the job. I don’t know. What else to do. I mean who’s gonna be better than ADT AROUND HERE I DON’T KNOW. I DON’T THINK ANYBODY I’M SURE NOT GONNA GO WITH VIVINT
I just got a quote from ADT and they charge approx $59/month and they want a 36 months contract that you literally can NEVER get out for any reason whatsoever. So if you are not happy with their system, or any other circumstance you can’t cancel or else.
They do not offer exterior video surveillance cameras, you have to purchase them through the tech that comes to install the system at the cost of approx $299 each plus taxes.
Their surveillance system, and door bell depends HIGHLY on your internet. This means that if you have a large house like mine, with a ton of stucco/cement interior walls, the signal will not make it through the house and you will lose connectivity. This is precisely the reason why I wanted a traditional wired system that didn’t depend on the internet. If you live in a remote area where internet is not available, you are pretty much out of luck.
I think given the facts, I will just stick to my ring system and find a way for the signal to go through my house to not lose connectivity.
I feel that if a company provides a good product and service, they should not hold a customer “hostage” with a long contract. Their equipment can be removed if the contract were to end and charge a disconnect fee
Thanks for sharing. It helps everyone make a more informed decision.
This is B.S. you either work for a competitor or have confused ADT with someone else.
I got a 6 month satisfaction guarantee or full money back
Great job! I am currently looking at the Complete Home System for my home.
Did you get it? If so, are you happy with the service?
Have you gotten that set up if not I can help out let me know I’d love to help.
I have ADT and the outside camera (in Texas) sucks! The camera fogs up and sees nothing!
Great video. But a heads up to viewers, the average person that can afford ADT will not be using the IQ panel and sensors you see him use in this video. These are usually only installed in Custom Home VIP services. If your house hold income is $xzy,yyy or more, or you're a federal judge, or your habitat is 4k+ sqrFt you qualify. Other wise, you get the panel shown in 3:17.
Both use the same app and the monitoring is the same. The custom home service ones just have longer range. Like you can put a sensor on your cooler so when you go a few hundred feet away from your beach home to take a swim, you will know when someone opens your cooler to steal your beer.
How do you get the cameras to stop beeping when it detects motion. I just want to silence it I think my neighbors are uncomfortable
An FC Dallas Jersey would look slick on you man! Also, thanks for the review!
You are very welcome. Please share the channel with your friends.
Great video! Might have to give ADT a look!
Thanks. Please share the channel with your friends.
You are going to regret. Worst service .
Did you get ADT through an authorized ADT dealership? Not all ADT dealerships are great, and they typically handle the customer service for the first 6 months. But some of them are fantastic. Just like any business really.
Great attitude which makes is Video attractive
Thank you!
Still many questions to ask! For example, how much does each component cost after the basic system has been installed and does the additional component add to the monthy cost.
No extra charges you just pay the monthly service of the plan you decide to get for your home.
Exceĺlent video..thanks
You're welcome. Please share the channel with your friends.
I’m a single woman in her early 20s about to move into my first home. What is your personal favorite security system? With professional monitoring and then your favorite with self monitoring? I watched your “Best security systems of 2021” video but I’m overwhelmed!!! Please help lol
There are so many DIY systems available. It would help if we had a better understanding of your needs.
get a dog. and nosy neighbors. the only downside is lots of false alarms. also poop. (dog poop, not neighbor poop)
Also get a gun
Great and informative video!
Thank you for saying so!
You have ADT Custom Home, which most ADT customers do not have. There are a lot more benefits to homeowners with this level of service than you may even know. Custom Home Gold Service is to appeal to affluent homeowners. Expert security advisors work directly with the homeowner to address all needs. Gold Service customers also get a 24/7 dedicated line to a preferred service agent as well as dedicated email. Even the monitoring station is specialized for Gold Service homeowners. ADT Gold does not have "packages" because every system is designed specifically for the homeowner and their home. Custom Home systems also use different equipment like: keypads, door sensors, glassbreaks, motions, and life safety devices. Good overall video. However, the average homeowner will see some differences than what you have shown.
Thanks for the feedback. It helps everyone make a more informed decision.
Great video. I think ATD is a good brand but I think most people don't like the price to monitor or they would rather monitor their own and not pay.
You can't beat my free cia and fbi surveillance way better than adt
You can’t monitor your own.
Monitoring means police come if a break in and fire department if a fire.
@@pmoneysign3416 is it a faster response?
Faster than nothing yea
Have you seen the ‘OWL’?
Thanks for the great ADT review. I have one important question about ADT service offerings. Is there an option that a customer can choose that will allow the ADT customer to stream surveillance video 24/7 to the cloud? Rather than creating zones or creating tripwires, the camera simply records 24/7 to the cloud for perhaps a more premium price? I'm not interested in zones or tripwire. I am interested in going back and knowing I have a cloud-based archive of my video that I can refer to after a potential security incident. I'm ok with the video feed being eventually overwritten after one or two weeks, but I still want it recording and available to me.
Good question! If we have not answered your question within our detailed hands-on review, we suggest reaching out to the company directly to get more information. Thanks for understanding!
They just told me it's ~$6 extra/month for 24/7 recording, 30 or 60 days (I forget exactly already, sorry) before first in / first out deletion of old video. You can still view the highlights / clips or whatever too, i.e. what you got if you didn't upgrade.
That was my understanding anyway, having jusy hung up about 20m ago with the ADT rep who called when I requested it on their website.
This is not needed and actually incredibly insecure. Don't do this
We recently partnered up with Google Nest that allows customers to get 24/7 Recording that get stored to a cloud for 10days more then enough time incase something happens. I work for ADT if you have not set it up I might be able to help with that.
Engaging video. I'm getting my system upgraded with some of these offerings/features. Should be worth it for the price!
We are glad to help.
Hey Gabe, Great video and very informative. I just wish you would give ball park figures for the three systems.
Prices can vary from state to state and there are all kinds of discounts you may be eligible for.
I work for vivint it’s actually the number one leading competitor in the security industry
I want to get vivint maybe
@@lapame0204 I think Vivint’s average response time is much better than ADT. Something like 9 seconds for Vivint and 45 seconds for ADT.
Lots of places already have ADT
What if some one standing in front of ya house looking strange ?? What happens ??
Great video. I'm getting custom home installed this week
Awesome. Please share the channel with your friends.
How amny cameras can one hook up to the system ?If its one or two then it sucks
You can connect up to 8 cameras.
Am I required to have all the signs and stickers everywhere around my house
What about a wireless doorbell?
Yes
Can I buy it and install myself? For a house out of USA. And the alarm call direct to me when there is an alert?…
Yes, I may be able to help you with that.
Thanks
I’ve had ADT for my business and it has been good but I wanted to cancel it after the contract was up, the customer service just keep transferring me to different departments on hold and customer service agents doing fake accents, just to let you guys know about their predatory practices.
Thank you for sharing this with the channel. It helps everyone make a more informed decision.
Go for vivint. $50/pm. No hassle. Just installed by their tech at my business.
@@sharmamadan65 alarm grid is 10 dollars a month
yeah everyone I talk to says its a very aggressive business and they are more concerned about money than satisfaction. But apparently their systems are actually solid.
@@Shorty_Lickens their systems are just quality alarm systems that ADT slapped their names on.
NEST cameras have been using the “trip-wire” and “ground zone” features for years… way before ADT started using it.
Adt just partnered with Google. So Google devices will be available pretty soon. I mean cameras 👍
my adt came with NEST cameras instead of adt cameras..
Why tf would you want Google cameras in your home 😂
Is that a new ADT yard sign? Usually they don’t say “custom home”
ADT covers multiple avenues.. residential, small business, bigger custom homes, and commercial
Custom home is usually for specialised system not the usual home security, traditionally custom home is for people with mansions and require different needs from the normal suburban home but idk why he had it
Great video, but can you also speak to their camera quality, coverage area, reliability of motion detection, mobile alert/notification time when someone is on property, etc. Is contact only made once someone has broken into a window/door, or do they initially alert/notify when someone comes onto the property? I’m hoping for initial alert/notification, and if necessary, contact.
Question about both… Once you finish paying for the equipment, be it monthly or upfront, is that equipment only compatible with that company or can you use it with other companies?
A lot of people new to home security world, like myself, also hear terms like Power Over Ethernet (PoE), NVR, etc., can you please briefly explain what they mean as it relates to home security systems?
Anyone with knowledge about my lengthy and probably silly questions can answer. My hubby and I just purchased our 1st home, and I wanted to do a little research and learn about home security before making a decision on which company to go with. Thanks in advance!😊
Good question! If we have not answered your question within our detailed hands-on review, we suggest reaching out to the company directly to get more information. Thanks for understanding!
Hi Happysoul7,
Great questions btw I’m glad you’re security minded for the new home. Congrats! 🎉 I am a relocation manager with ADT. I have more feasibility with new homeowners where I can offer more bang for your buck. If someone is coming from your driveway for example, and the motion is activated in the outdoor camera, your phone will get a notification right away depending on internet speed (cameras only). But with the door and window contacts, if the window or door slides open, magnets will separate and the alarm is triggered. Now if windows are broken the glass break feature will pick up the sound and will also sound the alarm. But you will always get a notification to know what’s being opened at all times. Everything else customizable regarding what your motion detects on your dashboard is changeable to your preference as well.
Since you being the new homeowners, I have a credit to give for the equipment depending on the dynamics of the home. But it could not be integrated with other alarm systems due to the liability of those other companies not operating at full potential not to mention the warranty would no longer be active.
Terms like PoE are in place to decrease latency issues with multiple cameras running in your internet. We include a repeater that enhances the signal strength but also acts as an lamp outlet to automate lights when no one is home.
If you have anymore questions or like to talk in person send me a DM and I’ll get back to you as soon as I can.
Didn’t get plans prices🤦🏾♂️
It's basically Visonic components! Which is probably the best brand in the world for wireless alarm systems
I hate to tell you i had 3 incidents and cameras didnt catch a thing, the worst ones a breaking through a back window and a stolen item from step door less than 30 mins drop from amazon, I have a lawyer going through this to have adt accountable for this matter.
Sorry that happened to you. Thanks for sharing with thr group.
We have ADT.., Is there a way to connect the systems to Google home ?
Yes, you can.
I have a battery for the ADT Command Panel, are you interested in testing our product for free?
I just had my ADT installed. The man didn't finish putting up my stuff. He was to come back and finish but hasn't yet. That was 3days ago fixing to call them... so do be careful.
Just learned that Monte Williams actually became a pastor. I was like holy crap I never knew that.
Buyer beware I just purchased a security system with AT&T on Saturday and had several issues. On Sunday I tried to reach technical support the entire day. The only department I could reach was a new customer service. they told me I had a three day moneyback guarantee. Tuesday someone called me back from the management department and so I told them my issues with not getting through to technical support, technical support, not calling me back, and my technical issues. she was more concerned with me canceling my service, then resolving my issues she said I can’t promise that you’ll ever reach technical support but if you want to cancel, I already scheduled an appointment for somebody to remove your cameras. And you are within your three day window to cancel services. Not one time did she ever say? How can I resolve your issues or maybe I can help resolve your issues what are they?
I've been trying for 3 hours to cancel my service after 20 years of being a customer!!! It's a tactic that they must have to not answer the call.
AT&T or adt?
AT&T? or ADT?
ADT had a new partnership with Google and their smart home devices I've yet to see a review on be cool to see as I'm trying to decide on adt and cpi a rejoinal company here In nc
Did you ever make a decision between the two?
@@dontewheeler8843 I ended up with adt but didn't realize I got it through a smaller company and not adt them self so I didn't get the good stuff so was worse
My parents got adt installed 22 years ago in there home. They neglected to do the bathroom window my sister has been seeking out of that window ever sense she could. Now she has missing teeth and is addicted to meth, heroine, and fetenal. Trust N ADT.
Wow
I have the adt
They no longer have the brown sensors to match the front door. Very disappointing
Yes we do!
Heads up, the app is AWFUL and regularly won't connect to the system, the cameras buffer and go offline CONSTANTLY (it's not my wifi my other cameras work perfectly), and the sensors randomly malfunction.....
Price?
Prices can vary from state to state.
the problem with ADT is the price .. it is too expensive. I looked it up and it is way too much .. i rather buy my own stuffs and install it.. if they lower it down then i might think about it ...
I’m just waiting to my to finish my contract with them. Ridiculous company, horrible customer service. All the devices they install in my house went bad after 1 year and a half… doorbell the outside camera… now, try to call them
Terrible company. Just try to drop them!
Idk you are football fans. Nice jersey shirt.
I'm an ADT tech, and it's honestly ridiculous.
In a hood or bad way lmao
Can someone notice if I’m watching them from my camera at night
ZT
ADT big pain to deal with.
Could you tell us more about your experiance?
🏡 ADT for your Google Nest Hub Max - czcams.com/video/C2M2CjXLY7A/video.html
CPI Security was the WORST CUSTOMER EXPERIENCE we’ve ever had ….
Horrible, 2 months with them and I am not happy at all, 2 hours wait when you call and they’re 100% rude and they are 0% willing to help, I do not recommend them not even 1%
It sucks. No instructions on how to use it that are understandable
Billing
Barbara Shorter I want change method of payments
The smoke needs to be at least 12 inches from wall.
New Home Build and I’ve been with them 3 years… It’s been the worse experience ever batteries go down the security cameras always go off line I thought it was Wi-Fi but all my neighbors have different Security Alarm systems…and customer service impossible to get them to fix your problems…. In my 3 years They have replaced my door bell camera 3 times and it’s still not working driveway camera never worked… I’ve had them on Auto pay.. but as of tomorrow… I’m done… I don’t feel safe with ADT…
We all need to build a lawsuit against this company.
Do you have the Nest doorbell camera?
@@yvonnegibson5445 not sure… it was their most updated doorbell camera….
@@jacinthc8853 I agree
I worked as a tech for ADT for many years. I would never use any of there products to secure my home and family. If you really care for your families saftey, I recommend you do the same.
Then who?
Why
Could you elaborate?
why?
That doesn’t help you give no valuable explanations as to why.
Vivint is,better
They lie to you. They write down what your bill will be, then you get different bills.
Service and repair is not free and is ridiculously overpriced. I was just charged over $200 to reconnect my cameras to my new router. So basically every time I decide I want to upgrade my router system is going to be another 200 just to get my mediocre and overpriced cameras reconnected, which I can do myself most likely intentionally. Its waay over priced and There are plenty of new solutions for home security these days.
I need the phone number to ADT to change my payment method
What is the phone number to ADT
The worse system and company to use. WARNING customer be forwarned...ADT is robbing customers. Their customer service is gross
After paying over $2000 you still sont own the 3 cheap camera, stuck in a contract and NOT able to relocate the equipment to a new location but still required to pay. PLEASE DONT BECOME ANOTHER VICTIM.
Do yourself a favor and stay far away from Adt
Sales rep just came by my house. 24/7 monitoring 5 cameras a video door bell and 28 window and door sensors. And glass break sensor.. all for 60 a month…. Sounds like a great deal but all I see is bad reviews on them… it sure what to do.
They customers service is not good at all
Stay away from this company,, equipment, customers service and all management are no good
Why don’t they up date my equipment? I have been a customer for almost 15 years! Comcast up dated my equipment for TV for FREE !👎
Crappy equipment for sure
THIS IS THE WORST SYSTEM IN THE WORLD BUYERS BEWARE
I think they suck
Money hungry company. I just canceled them.
Can you share more about your experiance?
worse service ever!!
Adt is terrible honestly
This is the worst system in the world
It is no good the just bet you out your money people I tell you
Please ADT has the worst customer service in the world never 👎 have I seen a company that has a customer service that bad it’s always impossible to get a agent and the minimum wait is 40 mins no matter what time you call don’t waste your money
Sorry to hear that's been your experiance.