Secret Life of Canyon - The Brains Behind the Bikes
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- čas přidán 9. 08. 2018
- Whether it's a €500,000 CT scanner or a product development engineer looking 5 years into the future, Canyon Bicycles are one of the most disruptive bike companies of the moment.
Earlier this year our Senior Technical Editor, Tom Marvin, headed to their Koblenz headquarters to talk to the people behind the bikes. - Sport
I have a very good experience with Canyon's customer service, they have exchanged my carbon fork without a question for free! I have bought 3 bikes from them in the last 2 year. And I would gladly buy again!
Apparently they changed their mind. A friend of mine had a broken carbon frame and they refuse to replace it!
@@olivierjerusalem9219 saw a few of their carbons gave way
This is as real as it gets manufacturer's presentation. Much better than a simple company's or product promotional video. That's what kind of vids we want to see. Bring them on @bikeradar and good job. 🙏
Superb video! Thanks to Canyon for letting you video and record so much of what they do. As a Quality manager, I was really impressed with their testing and logistics regimen. 100% CT scans of carbon cockpit parts... impressive!
Great in depth look in side, I've had two Canyon's for a few years now and they are still going strong, love'em. Thanks for the insight
Yes please more factory tours and insight into the industry
Loved the look inside the bike process/design world. Keep it coming.
This video really made me change my views on Canyon. It's not like I thought they were bad, but I didn't realize how bleeding edge they are!
Just order mine yesterday. Can’t wait for it to get here. Studied these bikes for a while they give you lots for your money. Great value and great bikes.
their shipping are killers , hear they earn from it ?
This is a gold mine of information and very well done. Great job.
Glad you enjoyed it!
Great video, yes more like this please. Would love to see inside the giants, but also the small companies, Cotic, Kona, Transition. More of this!
I absolutely love my gravel grinder. Great to see all the engineering behind it. ❤️
Tom, you absolutely nailed these interviews, best inside the industry stuff by far, do more!
thanks! I'd love to do more - hopefully soon...
Love my canyon and their service!
Gravel bikes have become a huge thing/hit in the US recently :-). Awesome insight. Need more videos like this one.
Bought a Canyon AEROAD CF SLX DISC 9.0 LTD at the beginning of summer. LOVE IT, easily the best bike I have ever owned.
Cool, any tips on sizing ? Looking at getting one too..
@@warrenmullett I have a Medium frame...when I did there little online thing I came out that I could "maybe" use a small frame...I decided to not and went with the medium. Fits fine...I am 6 ft tall and weight 150 lbs. 32 in inseam.
since I recently have took delivery of my Canyon Grail this was super interesting to see, thanks for that!
Super interesting. Thanks.
Great material. And definitely I would like to see more factories like Scott, specialized and other great patent companies
As a software Product Manager, it is super cool to see how similar (and different) the work of the PM's behind my favorite bikes is
Amazing, can't wait for the new Lux !
Brilliant insight to Canyon bikes. 👌
I'm an Happy owner of a Canyon Endurace CF SL9 , and now i have chosen a Canyon EXeed as my new MTB!! I would raccomend to you, Canyon has a great quality at the better price!!
As a bike lover and mechanical engineer, I would love to work on a company like this!!!!!
Love my Canyon Spectral. :) Good bike, good company.
Great video, very informative
Great video, awesome bikes and beautiful factory. Lose cable clip @ 19:03 :)
Bought an Endurace CF 7. Arrived to US in less than 7 days. Was a breeze to assemble, and is a joy to ride. Wish the reach was a bit longer on the Endurace, so be sure to double check the sizing prior to ordering.
I've just ordered my first Canyon bike, it's interesting to see how much goes into the whole process!
Same here CANYON GRAIL AL
Excellent profermation to bicycle products .. n beautiful too much 🌺🌺🌼🌼🌼🌻🌻💖💖💖💖🖒🖒🖒🖒
Thanks, that's a nice interview. i'm looking more towards Canyon being my next bike because they have (almost always) the best value for the money. These guys know how to do their job.
Grigory good luck with your gamble.
Very interesting! In the beginning of the "drying up" of bicycles supplies (October / November here in NL), without much hope I checked the Canyon Ultimate and to my surprise, model 2021 in my size was available (around that time all sites and shops started selling 'NO'). I ordered one that Sunday night, it arrived Tuesday afternoon 😍🥳😎, I love it!! Very professional company and gfreat bikes!
I did the same from Canada. No bikes locally so went with Canyon.
Very happy so far although I've been warned that any servicing, local bike shops would deny you for not buying locally.
I'm certain I can service most items myself going forward and would rather that then relying on a minimum wage employee skimping because I didn't buy the bike from them.
I am happy to see that all Sr products Manager n project management they are focused to do their best of the best Quality n products launched on market ! 🚲 🚴 🚵 ❤❤❤💝💝💝👏👏👏🖒🖒🏞🏕🌏🌎🌍 🛣 🛣 🛣
Can't wait to receive my Canyon torque! At this rate I might get it before next Christmas if I'm lucky!
Tom Bolton funny comment, I heard their delivery times aren’t realistic. Sorry you gotta wait a season to shred...
Great video and insigt...
Quality Control managers says, ‘What is money compared to death’ . A great attitude to be safe , but also save costly bike recalls due to poor quality parts. I am an IB Design teacher and I will use this with students explaining Quality control , need for multi disciplinary teams of engineers, designers, ergonomic engineers etc. working together.
Great production. Keen to see more in depth videos like this!
great video
Progressive and innovative company. I'd like to work there.
"shrink and pink" never heard that before, i like it. Though I'm more apt to agree with the general industry reverting back to one size fits all.
Great video
Good Quality Assurance practices.👍🏻
Canyon's direct business model is game changing.
Bikes are designed in Germany and produced in Taiwan, as expected, but every single bike is shipped to Canyon and CT scanned for quality control. Bikes are pre-assembled and shipped directly to the consumer which lowers the cost. Few other bike manufacturers offer this much value. To keep profits high, Canyon do not offer low end bikes like other companies. Expect to pay $1500 USD for their cheapest (medium-end) AL road bikes. Great video, Bike Radar.
Actually their mtb grand canyon is under 800€ and their kids bikes are about 600€
the endurace AL6.0 is 800 GBP (including VAT), which is about $1000USD. without VAT it should be cheaper than that, but Canyon seem to have decided to position themselves in the USA as a "premium" brand.
Was unaware, about their children's line and their entry AL MTB.
I know for a fact that not all of their bikes are assembled in Germany, in fact, the majority isn't
Grud not true, all bikes are assembled in Germany and USA. Frames, forks and cockpits are made in China
Like to see more of this kind of content
I love Canyon!!!
Nice video.
That gravel bike is sick! Not really my thing but it looks wicked
I'm waiting for my bike since 3 months, thank you so much Canyon
I admire Canyon because they use some of the best carbon suppliers in the industry but also offer the best value for money. That is unique.
Quest composites aren't a top quality carbon frame manufacturer, they are mid level at best possibly low level quality. You need to look at the evidence not just swallow the marketing information. It is well known they use quest composites for their carbon frames but their aluminium frames are made by the best frame manufacturer in the business 'Giant'. Giant, Merida and even Fuji-ta (used by Cannondale and many other brands) are all superior carbon frame manufacturers. Giant has both Taiwanese and mainland China production facilities and both are easily better than Quest Composites however Quest Composites are cheap but then look at the production side. People sitting on basic tables and hair caps not worn properly so contaminants can get into the carbon fibre and resin and create a future failure point in the frame or forks. It amazes me people will watch a paid promotion and happily be manipulated. Canyon have many nice bikes though I must admit but I find it annoying people can be so gullible about marketing.
www.questcomposite.com/file/photo/17.jpg
@@bonzobanana1 Hey, your comment is exactly what I was looking for. Where can I go to find out about which manufacturer is hype versus actually worth the money? Thanks in advance!
Impressive company
Awesome
I'm really diggn' the Canyon bikes and want to build one. I have 54cm road bike now, what size frame does it convert to in the Canyon bike frame line up (i.e. small, medium etc.)? Also, can I contact Canyon and discuss my build plans? Will they listen to me? Thanks...
Verry interesting
Great video, didn’t know they test every carbon part before goes on a bike. This for sure gives me confidence in this brand. I have owned only Specialized bikes in over the past 20 years, however been looking at some other alternatives since pricing of top model S bikes is out of control.
Same here, I switched two years ago. Leaving specialzied was purely based upon the ripoff prices that nobody can justify anymore.
I was also thinking about getting a canyon but there are a lot of bad ratings online - customer service wise :/
I was also thinking about getting a canyon bike but it seems like the customer service is random, some people wait months to get a little piece and other have it in the week. I think it's a good bike and worth it for the money but I will not buy one until they fix there customer service.
Maybe i will buy a giant, so that if there is a problem you can go to the giant shop near you
The old story about how you only hear about the bad results... I had good customer service, and loved my canyon ultimate. Still bummed that it got stolen..
Djd Njddk Yes, definitely considering Giant. For $3700 now, (month ago was $3600) u can get full ultegra/disc Propel Advanced with carbon wheels. It’s bit heavy but aero bike, that looks and rides really good. On flat roads bit extra weight doesn’t make that much difference. I’m in a process of building S-Works Tarmac with R8000 group set, by the time I’m done, will cost me around $5-$6k ( depends what wheels I will go with) and that’s not even latest frame from Specialized ( I’m using frame that has been sitting in my attic for 4 years! Special color 🤓). U can go buy fast bike, ready to go for $3.7 and it’s aero bike as well. I’m questioning my wisdom here?...Just really like my fluorescent red paint, Specialized did in that one year. Cheers!
Amazing video! Please make more content like this.
I respect canyon a lot because I own one Torque, I can see the people believes and culture of designing and selling bikes. Just in my opinion, one thing is missing in this video or I maybe I didnt catch it. Why Canyon make bikes? They explained WHAT they do and HOW they do it, but not why they do it.
Cheers !!!!
Why is the "Why" important? Quality is what counts.
@@ili4707 Quality? A lot of companies could make good quality products. Not every company has a why...
nice video, see some nice things there. But that steer design flaw.... making a aerodynamic steer that doesn't allow cable routing and therefore less aerodynamic?
best bit: 6:58 world's tallest fork-lift! Freakishly high!
Ah, that's pretty normal for a warehouse forklift.
Klaus ! czcams.com/video/p_h6oAj5p1g/video.html
It's higher than i would have expected from such a relatively small forklift at first glance. The height itself is pretty normal. Beats me why Canyon doesn't use Jungheinrich, even though Toyota are among the best.
can you guys make a video of the new neuron from canyon or do you allredy don it ? :)
I would be very tempted to buy a Canyon Vista if it wasn't for the horror story about their endurance model I heard from one of my customers. It seems he's not alone either.
Planning to buy integrated canyon stem from china. This helped out thanks. XD
Cant get a canyon in canada....... I can already tell their my favorite road bike brand but mhmmmmmm
...Imagine winning a 'trolley Dash',inside the Canyon warehouse....one can but dream,lol..!
Topsey that’s the dream!
@bikeradar: What took you so long to go there?
I have this carbon frame from a Chinese company called Hong-Fu which looks like Canyon Ultimate. I wonder if they're the OEM of Canyon.
17:35 "we are offering the customer as many opportunities as possible" - haha, try and change stem length, crank length or anything else on your canyon bike when you buy it. Impossible! Don't get me wrong - I own two canyon bikes and the are great! Look good, well build, great value etc. I bought them both in Koblenz at their headquarter, but even there it wasn't on option to choose a longer stem or shorter cranks or whatever. If there is one thing that canyon doesn't offer, than that's flexibility and opportunities for customers! ;-)
Thanks for reminding me of the importance of the freedom to choose the right stem .
I recently bought a Canyon Endurace AND a Trek Emonda SLR. I like both bikes. However I prefer the Canyon sales model (direct to the consumer). Trek forced me to go through a bike shop and forced me to have the bike shop build it. This was an unnecessary step for me, it should be optional. I will likely buy Canyon in the future.
when are they going to release a 29er trail bike?
I'm waiting. Hey, Canyon how about a short travel 29er trail bike?
It’d be nice if they’d kept the Spectral and Endurace in stock in the US for more than 3 hours every other month.
I love my exceed and spectral
Canyon makes most beautiful bikes ever
Surprised nobody has mentioned the reaming canyon had off Hambini,
More please.
When Canyon will produce bikes for tourism?
I don't get use to see that kind of handlebar on CANYON gravel bikes. Is very strange, and it has redundant parts that rise the weight. Anyone knows the prupose of that shape?
The handlebar allows vertical flex between the front of the bike and the rider's hands. It's a lower maintenance alternative to a suspension fork. Given how unreliable and expensive suspension forks have become, it makes a lot of sense. Sadly the bike industry at the moment seem to only make expensive, maintenance hungry, but effectively disposable suspension forks.
Back in the day Marzocchi used to keep the other manufacturers honest, both in terms of pricing and durability by making forks that would run for years with very little minding. Unfortunately they bankrupted themselves by outsourcing badly to China and the other fork manufacturers have been cranking up their prices while reducing their durability ever since.
Hold on the straight flat top, for a bit of flex and give. Debatable if the penalty is absolutely no flex and give in the drops.
Did you ask maybe percentage of faulty parts that go through c rays?
I did, but TBH I genuinely can't remember - it was a very small % though
Interesting that they sell in the US but not Canada? What’s up with that. YT has a distributor here should be simple enough to get one here
So as a 1.66m male i might be better buying the wmn versions? cuz the only diffrence is that they are dwarf specific xd
I bought the grizl cf sl 8 1 by suspension delivery tomorrow also 6 YEARS warranty
I wish their entry level Grand Canyon have internal cabling as good as specialized :(
Canyon really needs to open another factory in Asia
You should do another one but with specialized.
Yes, it's interesting to see a marketing company
Specialized sucks...no thanks
Yea so we can see how "warranty stock issues" allow them to not replace my cracked frame to the one I want.
I'm waiting for my spectral 6 to be sent in 2.5 months BUT I'm quiet worried about the taxes I have to pay once it arrives to Mexico, it looks like taxes will represent 30% of the bike's cost, that sucks guys!
I love my Canyon bikes! However, please do something about the colour of your lady bikes. Pleaaase 🙈😅
Canyon hasn't updated their bikes in years. They need to start shipping wheels with at least 19mm wide wheels to stay up to date. Specialized, Trek and 'annondale have all gone 21, which is the bleeding edge.
Saurabh Kulkarni my Ultimate WMN was a brand new platform launched last year. They also launched the Inflite and Grail recently and tonnes of new MTBs. Don’t really get the issue with wheels... most road models are specced with new Zipps, DT Swiss or Mavics from what I can see?
Thank you for sharing this video. I never own a Canyon bike because Canyon marketing is off norm. When there is a sale and not product on my size, there is no option to purchase until product shows available. Before product available, Canyon raised the price back to normal retail price. This is really not cool or good business practice.
why do these nature product shot not have pedals mounted?
whey did Mathieu van der Poel Aerod broke?
One thing i don't understand in the geometry between men's and women's specific bikes is the standover height. Women have a longer inseam compared to their height, yet have bikes with a lower standover height. Men have much smaller inseam compared to their height yet have higher standover height on their bikes. Doesn't make sense to me.
Canyon should give timeframes for arrival of out of stock bikes. Having a “Notify Me” feature is useless if you never get an email response. Ribble does this much better.
I think they are giving timeframes now, thank you for your service!
The gravel bike is really innovative, but for a brand that call itself "trend setter" the new xc bike Lux with 70° head angle is definitely old. The xc bikes should change like the Enduro bikes, longer reach, shorter stem, slacker head angle, steeper seat tube angle.
Beautiful, German engineering at its best !
Then we ask why it's so expensive... well, now we know it's no expensive but a just price for the work behind.
Manufacturing products is not expensive. The research is. Same in the housing market (in the US at least). How do developers and architects build a brand new house with 5 bathrooms and 6.5 bathrooms for less than 900.000 USD and put it on market and sell it for 1.8mil. Same concept.
@@adamf.8564 sorry to disagree, but manufacturing IS expensive specially if you are taking all your parts from Asia and assembling them in Germany, big wage difference and quality control oversight. Kudos!
Love canyon, but I would not call the "hover bar" disruptive
5:35 - I thought Canyon frames were built in Germany?
I had the same question!
Where those frames made in? China? Taiwan?
Quest composites who make the carbon frames are fully mainland China based. Giant have facilities in both Taiwan (top end stuff) and China (mainstream stuff) but honestly don't know where Canyon's aluminium frames are made it could be either of those factories. Suspect its mainland China but nothing to back that up.
My £250 road bike with marathon tyres does the same job as a £2500 bike lol
The trouble with Canyon is that unlike the big boys, their warranty is limited to 6 years. The mainplayers offer lifetime warranties.
I ordered a bike from them once but cancelled immediately after reading their smallprint.
Wow! Bet they don’t do that at trek lol
that's all well and good, but what about the 90%+of their production that is assembled in the far east? Do they get the same levels of quality?
Grud did you watch the video or nah?
+Mitchell Steindler it's been known for a while that Mott of their product is made in Taiwan, even by Giant (like other major brands)
Craig Knobovitch and?
All I heard is the customer service is not that great. I am still keying in on an endurance bike and looking at Canyon.
Why are they sitting so close in the first part of the video ? is it me or they touching each others legs?