"Junk my car!" Customer tells CAR WIZARD to junk their '12 Audi Q5! Why? This is one crazy story
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- čas přidán 8. 03. 2023
- What could go so wrong with a vehicle that the customer tells the CAR WIZARD 🧙♂️ to send it to the junkyard? What makes this video so strange is the crazy story behind it.
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Just started tear down on the Q5. Youll see it in the background for awhile. The customer ended up buying a brand new Toyota RAV4. Very happy.
1st
Yeah, it ends up being about the dollars but, if it was mine, I would have asked for an engine swap out of a wrecked low-mileage V6 Suzuki as those last and they go. Maybe $5K in total to make it all happen. That engine with its auto trans would run for 200K miles without failing.
Actual book time on the job is 13 hours. I work at a dealer. It's a normal thing to have these come in and us put heads on them usually we recommend an engine due to age. And the balance shafts like to lock up especially with moderate engine damage such as this.
An electric RAV4 would have been even more reliable.
I would take a Lincoln over any european car or hyundai, kia anyday because Lincolns when well maintained can last forever. I've seen them go over 1 million miles easily.
It's heartwarming to see a mechanic shop taking such good care of their customers. You have a heart of gold, Wizard.
yeah even if he is an overpriced concendenting d bag
@@mcf3778 You must lead a sad life if thats your take on open honest and reliable mechanics then??
@@isleofthanet exactly. So many mediocre, envious, corrupt cynical americans these days, i say as a non such american. Such ppl would feel very socially at home in Ru these days, land of hundreds of years of envy that caused sheer violence, and then some. (envy is the source of authoritarian/fascism/violence)
This is a CZcams channel. Anyone can be an actor
God bless you! You did the right thing Carwizard!
You can pretty easily find a replacement engine and swap it in. Much easier than rebuilding that blown engine. That Q5 looks like it is in really good shape. Heck the transmission alone is worth 2,500!
It's crazy to me that he wouldn't just install a used head and let the woman sell it for $10k or some such. This "we do it all or we do none" is not his call. I'm not saying it's unwise to replace timing at the same time, I don't know the service intervals or history.
@@justinkase1360 Agreed
He tired of it .sometimes you gotta let go.
@@justinkase1360 it very obviously is his call
@@jimkane9832 You mean that he has the freedom to screw her over? Sure. He can tell her whatever he wants to. He got a good deal on the SUV as a result. Congrats to him for doing that to an old woman...amazing.
Belgium here. If you would live around here, I would most certainly be a customer. Car maintenance never is cheap. Especially today's over computerized contraptions on four (or two) wheels. All I care about is a good and honest mechanic. Cheap mechanics ultimately are the most expensive ones. Great content. Keep it up.
Treating customers fairly is part of what got you to where you are, this is just an outstanding example of that. Hopefully get to see that thing getting fixed and sold relatively soon.
Needs an LS1 swap with custom exhaust resonater.
Or better Hoovie does a give away Free Car.😊
Toss a valve at it. Sell for more!😂
@@markoz673bajen8 America's answer to every engine problem, NOT
In Europe, that car could easily sell for more than 5G. The odometer might shrink by a little.
Had a similar story with my Porsche 944. Had a misfire and eventually found I had a broken exhaust valve. I was devastated cuz I had never done car work that deep before. I didn’t want to spend thousands to have someone do it so I watched as many videos and read as many guides as I could and finally ordered all the parts to fix it myself. It wasn’t as bad as I initially thought and it’s back together and freshened up and runs great now
Thank you for keeping a 944 alive!
At least you didn't have a Altra modern Porsche. You would have had to dig through more electronics than engine.
Good for you and your car !! She'll love you for it !
Cars are not rockets. It’s not brain surgery. You did the right thing, prepared yourself, studied the problem, and fixed it. Good deal!
@@mmarciniak
You are correct. ✅
If you already have the coils and plugs out, it just doesn't take that much more time to pop the compression gauge in and do a quick compression test. I always used to do this way back in the day whenever I was trying to diagnose a vehicle - you have to verify the basic mechanical condition of the engine first before messing with ignition and fuel systems, otherwise you will throw a lot of unnecessary time and parts at it with no resolution.
This was my thought. Even if I knew 100% a coil was bad I'd have done a quick compression check. It doesn't take long.
When I sold Audi, I saw this happen a lot with 2.0 A4 and Q5. We could offer those customers only a few hundred dollars and the phone number for the local junkyard. Sometimes, a technician would offer the customer a few thousand dollars and rebuild the engine in their spare time. Most of the techs and their families got into very nice older Audis, and the customers were so happy to get a little more for their cars. It's good customer service!
The TDI engines are a lot better, specially the V8 4.2l tdi
probably why people only lease german cars these days instead of buy. why is it so hard for the germans to build a good car? i dont get it. the japanese do!
@@jamesgarner2103BMW has gotten better tbh, NOT in their design, but the engines and gearboxs are solid now, Mercedes still a headache, my car has a BMW N20 engine in it, some people in the owners clubs already clocked over 120k miles on them and still no leak even the gearbox seals, the manufactor gave us 100k miles or 10 years warranty so not much worry there
We have the 3.2 engine and reading all the problems of the 2.0 is one of the only good things with our Audi. That and they fit giant people who can't fit in most Japanese cars.
@@genuineimpulse9134my height is 6.3 ft and I fit in Prius with no problem for year.
As a lawyer, I get people calling me all the time after they buy a 10 year old foreign car at a low price, and they want to sue when something is wrong with the car they bought “as-is.” I have to tell them the reason a $70,000 car costs $10,000 is they need expensive repairs.
In Europe, small cars (Ford Fiesta etc) keep resale value better than larger cars. Partly due to tax, but especially with complex modern engines, wear and tear is just lower due to lower weight, and the cars can last quite a while.
why all these politicians allow this junk into the united states is a true mystery somebody is getting paid off at the top cause all vw does is ship junk to the usa !
Or will. A roofer once told me there are two types of flat roofs. Those that leak and those that will.
@@ChadwickJames As someone who loves modernist homes but lives in New England, this bums me out ☹️
@@ChadwickJames A landscaper/stonemason told me something similar about retaining walls. "No matter what anyone says, there's only two types of retaining walls. Ones that *are* falling over, and ones that *have* fallen over"
This got me right in the feels. My uncle was a mechanic & ran his own garage. He would always help his customers any way he could. He'd have done exactly as you guys did here... present all the options to the customer & let them choose. Thank you, I needed this today
A pleasure to see honesty during automobile repairs.. Here in south Florida, no such thing as honest automobile mechanics.. I thought my HOA was bad...! Been here over 30 years, and to this day, nothing but embezzlers fixing cars here.. Even more crooked after COVID...!
Exactly, I traded in my 2010 Q5 in 2015 with the 3.2 V6 engine at around 85,000. It had started to degrade, nothing major yet, I just had a bad feeling. Loved the 3.2 liter naturally aspirated V6; however Audi abandoned that engine for that crappy 2.0 T and 3.0 turbo for horsepower reasons, nothing else IMO. Now 8 years later a proud 2023 Lexus ES300h, Ultra Luxury Trim with additional options and dealer add-ons.
Thanks Car Wizard... Toyotas and Lexus vehicles are reliable and a great value, if you maintain them properly.
Going that extra mile for the customer is what will keep me going back to a mechanic or shop. You're not just fixing cars, you're building a relationship. Kudos to you Wizard.
Here here! Well said.
Even in our broken society... honesty and integrity will still get you everywhere.
Watching from Australia,you seem like a good honest man,good luck to you,Dennis
You're a GREAT & hard to find shop owner with a conscience. Well done !!!
This story resonates with me for a number of reasons. I had a 2012 Q5 that I purchased new and was maintained a well qualified independent shop. Over the past 10 years the vehicle had zero issues and collected around 65K miles.
Starting last year, as series of relatively mechanical issues arose, including failing CV joint boot failures, vacuum pump, leaking main plastic coolant pipe, leaking valve cover gaskets (3.0 V6), Park Distance Control failure, and leaking front main seal. Because of the complexity of repair of these (German) cars, the cumulative estimate bill for repair of these issues exceeded $5000 and didn’t involve anything as catastrophic as a failed valve.
Upon receiving the estimate, which was about 50% of the market value of the car, I too , like your customer, concluded that it was time to get rid of the car before even more serious and expensive repairs arose.
Particularly with German cars, often component failures are a result of AGE rather than mileage. The car was in pristine cosmetic condition, but I was not interested in dealing with the issues any further. Rather than having the car repaired, I traded it in for a CPO Lexus NX300, which is the Lexus version of a Toyota RAV4.
The owner of the Q5 made the right decision and your offer to buy it from her as a project car was very honorable and admirable. At 74, I am done with German cars and am happy with two Lexi and a 2004 Tahoe that will outlive me! 🙏🙏🙏
Why didn't you save yourself some cash and buy the Rav4...
Signed former toyota tech.
@@kenik2023 the
The RAV4 is a very nice car and I personally prefer the nose on it to that of the NX. However, we have the good fortune to afford to spend a bit for the extra comfort, luxury and features that the Lexus provides. We live in a relatively small town and always buy slightly used CPOs….the Lexus dealer had a very clean 2021 that had the right color, equipment and miles for about what a new RAV4 would have cost. The NX300 makes a good around the town companion to our RX450H.
and the CPO Lexus
Th
I'm an Audi guy, but have found repair cost to be ridiculous. Knowing that, when I bought a used 2018 S5 I spent over $4k on a 60 month/60k mile warranty. Was going through my contract just last week and found they checked a box that didn't give me that full length of warranty, but continued the factory warranty from 48 mo./4k to 60 mo./60k. My warranty I paid so much for expired after less than 2 years. I've never had an issue, but I don't trust I can go 3 more years without any problems. I'm trying to work with the dealership to see how they can remedy my situation, but I'm reaching out to Audi corporate as well.
German cars need "love". They're not driving appliances.
You should have bought another used, pre-2008 LS engine GM/Chevy. You would have saved tens of thousands.
Really touched by your gesture. This shows that you care about your customer so much.
Great solution. Very glad you found a way to save it, to help her, to help Daniel-san, etc., all without hurting the shop. Really nice. Well done.
What a fantastic walk through of the problem, I wish more mechanics thought like you do sir. Car repairs are really hurting the pocket book of the average person but you at least do your best with the situation.
I work at a dealership and my mind is blown at the cost of automotive repair.
The only thing he shows people how to do on this show is check the undercarriage for leaks and suspension issues. You ever notice that?
Fuk the customer. Giver 7 hundred buck. Fix it yourself
Your a good man Wizard. Not many people would be able to make a win-win situation out of this.
Correction. Not many people would choose to make a win-win situation out of it. Most mechanics would have just said fine and kept the car and repaired it themselves so only they win!
You're
@@turquoisecat761 you've done this county a great service!
@@turquoisecat761 Your an ahole.
@@RedGreenBluePig donating the proceeds to charity is doing a great service, keeping the profits is pure business
This reminds me of my uncle. He has a 2017 F150 and it’s had electrical problems since he got it. And after so long going back and forth to mechanics not being able to fix it, he said screw it. And he too said “I’m scrapping it”. He’s keeping it in the back yard for now. For some people getting rid of a car that has betrayed them is as much of an emotional experience as buying a new car. It’s not about money for some people it’s not about the money, it’s about the experience. And a bad experience leads to a very charged response.
I'd sell the motor and trans and put a crate 351 with carburetor in it lol
Wizard, you're a very competent mechanic but I was pissed to hear about the compression test AFTER the expenses on the coil stuff! Proves even the best sometimes just don't work in order. Cheers anyway, keep sharing these stories.
There was no point in doing any work on the coils until a compression test was done. It only takes a few minutes. And at zero PSI there's no reason to try to free up rings. Even without rings you'll get some compression. CW made some basic mistakes here.
I was actually saddened when my mechanic retired. I'm 59 and I knew him since I was 17 and he did a lot of things for me through the years. It's such a good thing when you can trust your mechanic to be honest and get the job done. And even some custom work too. KUDOS to you Car Wizard!
These are the kind of things that make me wish Omega Auto Clinic was closer to me. Honest people, doing honest work, being fair and wanting to help because they know, the next time or even just regular maintenance, the customer will be back. Nicely handled Car Wizard, as usual! Go for it Daniel-san!
There are other good honest shops out there. I am lucky I have found a few in my time. Dealt with some crap-tastic ones too, they were mostly dealerships.
Dude I would love to have this be my shop!
Maybe a joint venture with Magic Mike & Danielson?
@@keithcurtis6671 I visited few shops until i found one where i've taken my cars for 6 years now 🤔One place said they would take my car to mot after fixing it but they didnt 😔
He may be honest but his labour rate could easily total out a car. To be clear, he's worth what he's asking, but with inexpensive cars, I don't think I'd send something like my 07 Accord to him.
Nice work Wizard, You do right by your customers and it shows everytime.
Excellent work, I am fortunate enough to use a mechanic who has a similar ethos to you wizard, he is highly skilled, every job is done correctly, and is totally honest. There are plenty of cheaper guys but you have total peace of mind and he is always booked up at least a month in advance. Take note, all of you mechanics who do the wrong thing. There used to be a sign at the Rolls Royce factory back in the day 'The quality remains long after the cost is forgotten' Keep up the good work, I am now going to binge watch some more of your videos, all the best
Love you bro in the world of all the CZcams channels just trying to keep us entertained. I really appreciate all the knowledge you provide and you are awesome even though your voice is boring I still watch the whole video lol. This is the only channel I watch now
Wizard, you've probably had lots of people tell you, but you are a prince among men, and your heart of love is why. Thank you for treating your clients with dignity and compassion. Great video editing skills to the esteemed Mrs Wizard or whoever is the talented editing pro.
Extremely well said and on point. Gold star.
I Bought an Audi and it was in the shop more than it was on the road ...the dealer couldn't stop the fuel injection system from filling the engine up with gas or stop the valve cover from leaking oil ! it was a horrible car... My 2001 Accord now has 457, 500 miles on it and it still runs and shines like new !
How many miles?! Dang! I gave up on my ‘09 Accord too soon! It was a bit past 200K when one of the CV axles let go… was a bit worried that other things would come due for repairs soon… in those 209K miles, other than routine maintenance, I only had to put in a new starter and one caliper, while the Chevy I had before that turned into a money pit at 100K! I ended up replacing that axle ($700 start to finish including the tow and car rental) and trading it in.
@@Renville80 here is the very SAD update on my 2001 Honda Accord ...I had just paid to have the timing belt replaced and was driving it home ... when 1/2 of a tree decided to fall across the road and land on my Beautiful car and TOTAL IT ! I dove between the front seats as it fell on the roof of my car and I was very very lucky to not get hurt of killed ! it only had 471,500 miles on it and was still running and shining like new ! The insurance company was shocked how good my car looked with $9,000 dollars worth of body damage on it and they gave my car a SUPERIOR Rating and paid me $4,252 dollars to total it out . on the books it only listed as $250 to $1,200 of used car value
@@Renville80Hondas are like Legos man. You can keep them going for a reasonable cost for an eternity.
I wish more mechanics are like you sir.. rare as a gem.. God bless you soul.
I love his channel because he has a calm demeanor and is no nonsense. You can tell he’s an honest mechanic who knows his stuff and cares about his customers and their safety. My favorite mechanic was like that. Great guy!
Man... this is why I share your videos with my students in my automotive class. As a Automotive Technician with over 20 years of experience, this should be the standard in the automotive industry, great customer service, communication, and finding a solution even though it may take a while. I learned from you every time I watch your videos. My students are young and definitely are great kids (some are rough around the edges, lol), but they will see what a great mechanic will do to solve problems. Keep rocking Wizard 😎😎😎😎
You are doing a great things teaching the kids auto mechanics. Not enough young guys wanting to get into the field. Keep up the good work sir.
Keep up the good work.
@RWDROCKS thank you so much 😎😎
@@AndyZ325is In Canada the closest they get is staged automobile accidents to ripoff the insurance companies. In Brampton, Ontario its a full time job for thousands of residents.
The quote "Whatever time left I have will be spent in a Rav4" (16:29) displays both wisdom and resignation. 😂 That gold!
That’s a sales pitch Toyota could use
@@pops55650 not anymore... Have you seen their stuff lately? 😭
car wizard you are a great person and honest, we need more mechanics like you
I really salute as the wizard for being very honest and being very Frank about the vehicle that this lady had and giving her options and allowing her to decide for herself what she wanted to do so apparently the deal that he made turned out to be a good option for and for everyone else involved.
I actually had this happen to me. My boss wanted to scrap her car so I offered to buy it and fixed the cylinder head up. I kept repairs to a minimum and inevitably being a vw it never stopped troubling. One thing after the next just kept breaking. Lesson learnt
Your customer-handling skills are right up there at the top with your mechanical expertise. Just awesome.
Always helpful when the customer actually listens instead of assuming that you're trying to fleece them.
Great decision, I'm with you 100%. Its heart warming to see that you're a great person with a BIG heart, (I knew it all along). And the best technician out there as well! 😊
I worked on an Audi A4 with
that exact same engine with the EXACT SAME problem, I pulled the head and changed all the intake valves and put a new head gasket plugs and any other seals and decarbonized the intake ports and put it back together and 3 years later the customer is still driving it! You should buy it and fix it over a weekend and sell it!
Incredibly kind of you to put so much energy into finding the best solution you can for her. What a class act you are, Wizard.
My mom had a same year Q5 with the 3.2. we had it and ran it over 135,000 miles without any issues- there's a reason the only surviving Q5s are the 3.2s these days
Germans automakers are far more advanced than American automakers, yet they build their cars to last no more American domestic cars. This is why I don't see the new Toyota GR86 lasting cause it has a BMW drivetrain.
I urged my mom to get the MB gle450 instead if the 350 she was planing (told her in the first place to to buy MB).
2.0T on a SUV is just plain stupid. It’s like running the engine at full load 99% of the time. 6-cylinders should be the minimum on bigger vehicles.
Nice to see that there are people with heart like you!
You are not just a Car Wizard, you are PEOPLE WIZARD as well!!! The world needs more people like you and Mrs Wizard!!! You guys are just Wonderful!!
Wizard totally right! Once you get in there you'll find other problems. Case in point...I had a VW Passat with the 2.0 turbo and the timing chain went bad so I started to replace it when I got into the engine the balance shafts were seized up. I thought that's weird so I preceded to remove them and that's when my mind was blown!!! VW had the shafts in a plastic sleeve inside the engine block and the plastic melted around the shaf seizing them in place and that's when I gave up on the car and scraped it! I got sick and tired of that car!
I had a 2009 Jetta w/2.0 turbo, a little over 100k on the clock. Traded it for a Toyota! Best decision ever.
The melted sleeves would be the result of an oil flow failure not the cause of them seizing. Audi put a tiny metal screen in the oil feed that ironically breaks apart and blocks the oil passage! Same deal in the cam bridge at the top of the engine. 5k oil change intervals are a must on these engines.
I am glad I ran across this video because I want be buying any Audi after seeing this. I am a Lexus, Toyota, and Honda guy because you can’t go wrong with those models. Mercedes, BMW, Infinity, Audi, Jaguar, and some others are not in the same class as those I mentioned when it comes to maintenance, resale, and longevity of use.
That was so GREAT and humanly of you to offer her a more than fair price for her to walk away with! Everyone deserves a break every once in awhile!
Even if I didn't want to fix it I wouldn't send it to the junkyard. Those headlights are worth alot of money, as are the rims and tires. The transmission is also worth alot of money. A ton of expensive interior parts as well.
Do you know how many Audi Q5 drive around in China, for some reason people still think that China is 3rd world. I hate communism but China is not the China they show you in the media, especially right now where the warmongers have high-season... China is way ahead of the US in manufacturing capability, they build the fast trains, they build affordable EVs, they build cars that run and can be bought by average people. In the West you buy totally overpriced cars that keep breaking just like this Audi.
It is funny how we think we have to keep telling that a chinese cylinder head is not good quality while standing in front of a "relatively new" and good maintained 60k car with a blown engine that comes from Germany...
@@freedomisnotnegotiable Lol you have slave labour, retraining camps, brand new buildings that collapse. You also throw all your trash in the rivers, oceans, and streets.
@@freedomisnotnegotiable
China and Russia bad Murica good
@Kual Svinus
That's impossible the talking heads on the news channels tell me everything is great
@Richard Cranium sure buddy
It's pretty amazing how just keeping enough oil in your engine makes such a big difference.
😂 It's also amazing how keeping enough blood inside your body helps you live. People are crazy, imagine not checking these things and going 80 on the highway
It's pretty amazing that the engine designers decided to remove the dipsticks at the same time when they made the decision to reduce the compression of the oil rings. Borderline criminal.
@NoWay Grandmas grandson could quickly check the dipstick at the front yard. With no way to check the oil (at best through some obscrure service menu) it's a game of chance if the engine is low on oil or not. I for example have no idea how to check the oil level on my 2020 Audi A4 leaser. I just maintain the service interval and hope for the best.
Yeah , who'd a thunk it ?
Look at your local grocery store parking lot. You'll probably find a lot of oil stains in each parking space. I think a lot of cars have some sort of leak or another. Also a lot of new cars burn a bit of oil (Subaru) and most people get that 10k mile oil change so by the time the 10k oil change is due they are usually low on oil. And you look in the owners manual and the manufacturer says it burns a quarter every few thousand miles.
You are a fine fellow. When a car owner has a technically excellent shop with a conscientious owner, it is a blessing.
Thanks for being an honest auto mechanic!
Do you know of a way to stop the keyless fobs from transmitting continuously? The vehicles that use continuous transmitting key fobs are vulnerable to criminals who use relay boxes to relay the signals from the key fob in your house to the vehicle on your driveway. The doors unlock without the key fob and the car is driven away by the criminal without the key fob. The criminals can also program blank key fobs to steal the vehicles. The stolen vehicles are driven to shipping containers, and they are shipped overseas by organized crime. The faraday pouches help reduce the auto theft risk, but maybe you know of a better solution.
This brought many Car Lovers to tears ... So much Respect , Appreciation & Honesty pour into repairing customers' ailing cars! Wish we have more Master Mechanic like Car Wizard! 🙏 Thank You So Much Car Wizard for being such a Good Person! 🌷🌿🌏💜🕊
I love the fact that you were honest and had empathy toward this customer.
You identified what it would be like to scrap two cars and gave her a break, knowing you could recover your money.
That to me is 'mega'.
Our clients reward good honest service.
Good on you.
I'm so happy this car in such good overall shape didn't get scrapped. I wanted to get a Q5 for a while myself, studied all I could on reliability, generally no one calls this second-gen 2.0T a bad engine, it's the first gen that bad. And I was looking at cars with 200+k km (130+k miles).
This is lovely, I was going to offer to buy the car from her instead but I came late to the party. But I am glad you offered her a solution. God bless you
Greetings from Australia! I recently discovered your channel as my love of French cars directed me to the Citroen videos. The story of the AUDI is appalling that such an expensive vehicle should be rendered worthless like this. The way you handled the situation and did the best by your customer is amazing. Wizard you are a top human being.
I wish I lived near Newton! I love this channel because the Wizard is just an all around good guy. No high pressure. No sleazy tactics. Just honest answers and great work. Trying to find someone like that isn't always easy. I can see why people ship their cars to Omega! Can't wait to see DanielSan's channel too!
Your channel helped me find my wife's 2013 Sonata low on oil so I changed the oil, then sold it before it became a problem
Wizard, you are so ethical and honest and hardworking
This Q5 is a perfect example of why I view VW/Audi the same way you view BMW. That said, I appreciate you for your knowledge and honesty in working with your customers.
Yeah, BMW suck - but VW group are far, far worse - they are without a doubt the most unethical car manufacturer in the world.
Yup, my in-laws drove Toyotas and Hondas for years with very few problems. They bought a used BMW X5 about two years ago and regret it. They said at least $1000 every visit to the dealer
Its got 120k miles so its pretty normal for things to start breaking in any car. At 130k miles on a toyota I had to replace timing chain, timing sprocket, coils, alternator, vvt valve, and battery and a ripped seat due to wear. All in it was 6 grand. And the previous owner had just done suspension, brakes, hoses and tires. But many of those brand new parts should go another 120k miles as they would on this audi so its not a sunk cost to replace parts. Its wierd people think old cars with 130k miles are just supposed to run without parts needing to be replaced. internal combustion engines have required part replacement over 100k miles since their invention. But its worth it as you have a restored car.
@@stuartstuart866 lol why do they go to a stealer? Of corse the stealer doubles the price and suggests replacement on minimal wear. The service managers and their managers and the GM and the dealers owner get paid more the more product they sell. Lots of hands to grease.Plus that big expensive dealership building.
I've done over 100k miles in BMWs over the last 7 years or so and I've never had any issues at all.
Have been a long time watcher of the Car Wizard and this just really topped it for me, your honesty, integrity and respect for customers is just so awesome.
Being a car enthusiast myself I know exactly how mechanical things can fail without warning. I certainly wouldn't touch one of these with a barge pole.
If I lived closer you would be the only mechanic I would trust working on my vehicles, infact I wish I could clone the Car Wizard and have him here in my city!
Total kudos to you my friend, keep up the good work!
Sir thx for a very honest story wish all shops work like you
I have a 2015 Audi Q5 that just came into my shop for the exact same reason. I will be sending the cylinder head to my local machine shop for repairs as it is the most economical solution. I have done several makes and models with same failures (mazda, hyundai, volvo) and have had great success with having the machine shop thoroughly inspect and replace worn components. All those vehicles are still on the road with 10s of thousands of miles on them since repair.
That being said, I also have a 2017 audi Q7 with the 3.0t that just came in with same issue, except with this one, i found oil in the cylinder and advised the customer on a replacement engine
The amount of passion you have for your business really shows in all your videos, but especially this one. Thank you for showing the world that not all repair shops are trying to screw you over. Keep it up!
$2500 is a good deal for you! I was ready to write a message that I will buy the car and drop an engine in it myself.
RIGHT I he got a good deal. I would’ve bought it too because it looks new for its age and also it’s going for weigh more than what he bought it for so it’s technically a free car for him.
Love your videos, I have experience with the 2.0T . . . broken valves? Interference engine, timing chain tensioner and/ or timing chain stretched are very likely.
Those 2.0Ts are not all bad. The older CAEB ones that came with that generation pre-facelift Q5s and A4s (easy way to tell a CAEB is the plastic intake manifold) had a bad piston and ring design where a lot of them developed blowby issues, and consumed excessive amounts of oil. Audi had a TSB for them, where a full engine tear down was required to replace the pistons and rings, which fixed the issue. If the car was still under warranty then the customer's in luck, otherwise it was a 24 hour job plus parts paid out of pocket.The facelifted versions of those cars (2013+) came with the updated CPMA and CPMB 2.0Ts with the aluminum intake manifold, which were overall pretty good and reliable engines. Not much went wrong with them except for leaky water pumps, which are very common with Audi engines in general, but water pumps on these engines are relatively cheap and easy to replace.
I have worked on probably hundreds of cars with the CAEB engine, and I have never seen one fail like the one in your video. I really don't think that is a common issue. But maybe people with really old examples of these cars don't bring them to dealerships, so I mostly only saw less old examples.
Perfect response!!...👍🏿..... This guy is just an Audi basher!!.... Audi addressed these issues. And like you said, if it was under warranty, she would have gotten it fixed, no problem.
I kept my A4 2.0 T to 315000 km.
With the valve issue being fixed under warranty!!
Sure, certain series and versions have their issues. But Audi is a developmental company. So unless you know how to care for them, don't get one.
I’m about to hit 160000 miles in my 2.0T A5 😂
I see a lot of problems with this video. He never mentioned the piston rig problem that gets addressed by Audi for free if you take your car in time. I doubt this lady did that. While the dealer was working on my piston rings, I told them to replace the timing chain because there was an updated version. Also highly doubt this lady got that done and that’s why her valves got wonky
But I am more surprised this mechanic did not know about these issues. They are soo common and as long as you address them on time, the engine should be fine
Hey @@elchucapablas an audi a5 2013 with the 2.0t and im a bit concernd with relayability so would u say im mostly safe?
@@alessiodp1279 depends on the maintenance the car has been given. If oil changes have been made on time, tune ups, and fluid changes, you should be ok. Just got an oil change last week. I’m o ver 160000 miles now
I totally agree, why so much hate for the 2.0t? I have a 2012 Audi Q5 with 187K and it runs great, did have a new timing chain at 130K, but other than that, it has been pretty trouble free. Very well engineered car compared to domestic and japanese cars.
Integrity and character cant be bought or faked. Respect to you and your shop for being honest and caring about your customers.
"Goodwill" is an intangible that those focused on short term profit frequently destroy and take entire companies down in the process
You and Mrs. Wizard are such good people. I'm glad you came up with a decent solution for all involved. The world needs more shops and people like you. Be well.
So happy I bought the Q5 in the diesel TDI 3.2!
I’ve seen soooo many issues with these versions of this car!!
Yep, my 2.0T did that as well 1 week after I bought it (used). Pulled the head and had it rebuilt, all new valves guides & seats ~$500. New turbo $800. Had the injectors rebuilt and flow tested. New timing set, gaskets, bolts etc. Took me a couple days and about $3k in parts/work later. Sold the car for what I bought it for lol (so yes, out the entirety of the repair) Even as a backyard mechanic I can't "just" replace the one valve and throw it back together.
Can relate…
I too can relate. I had an 08 2.0T A4 & everything that could go wrong went wrong. Repaired it myself several times to the point at which I sold it for half of what I bought it for & was also out on the cost of repairs.
It is a shame such beautiful cars are so poorly made...
lol where are you located? i'd pay you to rebuild mine when it blows up
We need more people like Mr and Mrs Wizard in the world.
yes we do
This happened to my B8.5 Q5. Started consuming oil at 120k miles then 1 quart/250 miles) eventually burned an exhaust valve. I had it towed home from the dealer and spent the winter replacing pistons, having head rebuilt and new timing. I eventually got it all running - with some help. Running great now. I don’t recommend anyone try it but I felt up for a challenge.
Btw, Wizard, some people work on camera, some people, some voices. Your advice on cars is tremendous. I can imagine that a lot of people want "in on the act" You are kind. Btw again, interiors? Well....I understand.
You're a legend, Car Wizard! What a nice guy and a shrewd businessman!
Not shrewd at all! Honest!
Shrewd is not the word for caring and smart
Wizard, you are one of the most genuine and authentic mechanics I’ve ever had the pleasure of watching. Thank you for treating your customers so well. And here’s to many more years of success for y’all!!
He's a southern boy who was raised right.
Your a good person first time I watched and enjoy it made me do something for someone on thanksgiving Rob
So nice to see thoughtful moral good man and women running a business
You deserve all your success just for being honest and forthright. I wish more shops were like the Car Wizards. And remember like tattoos a good one is never cheap and a cheap one is never good. Fix it right or fix it twice or three times or...
Thats great of you guys to help her out like that. Many people don't have the means or the time to sell a broken vehicle. Glad it got more than the $400 she would've gotten
Plus this way she doesn’t have to deal with some random people. Never know how that turns out in the end.
Mr. Wizard knows the value of return customers. I don’t look at my bill, I ask myself how I feel. I’m a good return customer.
Anyone who buys an Audi deserves it ! 😂
@@rolandthethompsongunner64 sounds like success to me.
$400 eh? if he replaced the single valve this cars value is $9000. note replacing the single valve for her to sell it as she said she would after the repair isnt fair its criminal.
@@bobspurloc replacing just 1 valve? That's sorta dumb considering literally the other 3 are about to go out. Then all of a sudden its another 3k for the 2nd valve.. the 3rd.. then 4th. Replacing the entire head? Based on the broken valve. My audi a4 b7's 2.0 engine pooped it's self because of a blown valve. Firstly misfire. Then it droped a valve destroying the engine so maybe the blown valve could've damaged the wall and cylinder walls
Engine head replacements thats Chinese quality replacements are literally going to fail in 3 months and then she's back spending 4-5k
Timing failed on my s3 with the 2.0t back in February. It only had 70,000 miles. I chose to replace the engine and all in I spent 17500. I replaced it with a new long block from Audi, water pump, thermostat, tires, filters, and had the haldex service, dsg service and an alignment done.
Just had a 2012 Q5 3.0l supercharged that had the oil changed and the “tech” seemed to have left the cap off or loose. It was gone when I looked at t
It. Even though the oil light wasn’t on it was still four quarts low. The timing chain had jumped and it was horribly out of time. Went to the junk yard too.
Love how ethical you are, and how you do your best to treat people as we should. Nicely done.
Ethical would've been to pay her what it's worth, and it's worth more than $2500 with a damaged valve.
@@BlagoP Spot on! I like the guy, but frankly speaking, ethical would have been paying the lady 4-5k and then doing your CZcams thing or asking your subscribers to contribute. Else, getting it for 2,5k is not a charity but more of a rip-off and surely it is not a win-win. I had a valve head messed up with the entire cylinder and the piston on my BMW and had the cylinder head replaced thereafter for 2k including parts. Nowadays, you can even find a whole engine in good condition for 3k and swap it for 1k max.
Good job Wizard! You have compassion and strong sense of what is right! How you handled this situation was very , very well and I am proud of you. I wish that all mechanics were like you and keep the videos coming!
Wizard I’m confused! I recently bought a 2019 Audi A5 Cabriolet with the 2.0 liter turbo 4. In this video you say Audi’s 2.0 liter turbo 4 is junk and unreliable. In a previous video you showed a well maintained Q5 2.0 with a binder of regular maintenance records and stated “if well maintained, this engine will last a longtime” well past 100k miles. Which is it? I’m prepared to maintain mine and know maintenance isn’t cheap. I’ve owned a few Porsches and current have two BMW’s. Please advise!
Finding mechanics or just honest people, like you nowadays is more than a blessing. It's really sad to junk a beautiful suv,like that one, but investing 4 to 7 grand in a car with more than 100 k miles isn't worthy.
I appreciate your advices and comments, and overall, your honesty.
This is the best video you have composed to date. Thank you for your compassion and care. There is a lot more to life than making the buck. You did a great job finding a way to make a terrible situation work.
And just like that this became my favorite automotive CZcams channel, you handled a terrible situation very well. I look forward to many more cool stories, and Citroen content!
My son's just starting an automotive program, what length borescope would you recommend? I feel like the 16-footer might be more hassle than having the 3 foot or the 10-foot. I just can't think of a job that I would need a 16-footer for
God bless you Wizard for taking care of your customers you made something not so nice nicer for her. I just had my Santa Fe' repaired with new motor from the factory. You are right the 2.4 have too many problems. There were seventeen other customers having their engines replace at this dealership. I will definitely look into a Toyota or Honda. Always supported American manufactures but times have changed. Quality was important in America, I do not know what happened....
I'm still having great luck with GM. Unless that changes I'm staying. I've had a bad Toyota, so.....
There should be more mechanics like you, honest and with a heart! Whenever I hear about dealerships ripping off people, I always ask, why do they have to cheat? Being honest will bring happy customers. They wouldn't mind the cost if they are being treated fairly.
Sad story for the lady, but you’ve been honest with her and helped her out. We could do with a lot more people like you.
That deal you mentioned was a very nice gesture.🤠👌🏼✅
Very Honorable of you!!
I have a 2013 Audi Q5. Burned oil like crazy at 85k miles. After some back and forth with the dealer, Audi rebuilt the engine at no cost to me. Car now has 135k miles and running great!!!
Way to go Wiiiizzard.......you came up with the plan, for this situation, and helped others in the process. Especially the owner, and Danielson, Not only, you're saving a once expensive Audi SUV from death and it will see life after on the road again one day soon. I'll tune in and support Danielson as well if he solo's on YT. Good save!
I wish there was more mechanics like u Mr. Wizard....
good stuff, well u were explaining at the end i was thinking about the same thing u offered
FYI I've owned 4 VW's EOS's with this same engine for my rental car business and I know what the issue is. In 2009 they changed from a belt to a timing chain. The chain tensioner however had a flaw and they all fail after 70-100k miles unless you change to the new one that they finally installed on the 2013's and newer. That's why the valves got damaged from hitting the pistons. They had a class action suit regarding this.