How to Turn Off a Tandem Insulin Pump
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- čas přidán 1. 07. 2024
- In this video, we explain how to turn off the Tandem insulin pump. We also discuss how you can place the pump in storage mode.
Timestamps:
00:00 Turning off the Tandem Insulin Pump
00:33 Storing the Tandem Insulin Pump
00:47 Safety Information
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This seems to be the only solution to turning off the alarm you get when your cartridge is empty... Yes, I know it's empty, I don't need a reminder every three minutes, and I definitely don't need it to be this loud either. The alarm that goes off when my basal rate goes below 50% is equally annoying: I know it has dropped below 50% as I have just done that myself a few minutes ago.
With all these excessive 'safety measures' it surprises me that the entry field for units of insulin is free to enter when you want to give a bolus - I have once (in confusion) entered units instead of carbs - so the one place where you need security, it actually lacks. Yes, you need to confirm, but sometimes your head is in other places (diabetes related or not).
Hi Claudia. Thank you for providing this feedback to us. We will be sure that this is documented with our Product Development team. Please know, pump sound volume is set to high, but can be personalized for Alarms, Alerts, Reminders, Keypad, Bolus, Quick Bolus, and Fill Tubing. Options for volume include high, Medium, Low, and Vibrate. This can be changed in Pump Volume in Pump Settings. As a precaution, do not use the vibration feature for alerts and alarms during sleep unless otherwise directed by your healthcare provider. Having the volume for alerts and alarms set to high will help ensure that you don't miss an alarm or alert.
Having this pump for about 10 months has really given me the push I need to discontinue pump therapy all together. Too many gripes to spell out on a CZcams comment. The alarms being top reason...
We're very disappointed to hear that you feel this way William. We want all of our customers to have the best experience, so your feedback regarding the alarms will be documented with our Product Development team.
Same I get more lows and I’m very active so whenever I put exercise my BG still drops even if I eat carbs
@@victorcardona454 We're very sorry to hear this, we would be happy to put you in touch with our Clinical Team to get a second look at your settings and provide you with some suggestions. If you're interested, can you please send us an email to TandemCares@tandemdiabetes.com?
Thank you very much for posting. Due to a shipping error my Dexcom sensor will be delivered 2 days late so I have been forced to return to using the insulin pens. If I can make this work, your lesson has spare me from Two Days of hearing the Resume Pump alarm every five minutes.
Sorry to hear about this, Elizabeth. If you have any further questions, please don't hesitate to reach out to us at TandemCares@tandemdiabetes.com. Our team is always happy to help!
Just for future designs: this is an amazingly difficult process to turn the pump off. Holding down a button for almost thirty seconds is crazy. Surely nobody is accidentally going to hold it down for more than ten? Just put up a confirmation screen for shutdown.
We appreciate this feedback and will be sure to pass this along to our team for consideration.
Everything with this pump takes forever!
@@laurelannschenkoske795 YES
Why would you want to turn pump off? If you just tap the button for a 1 or 2 sec., the screen shuts off -that’s all you need
The pump would be better if they had an alternative for the cartridge (pen fill) and removed the bomb alarm that goes of every few minutes when you can't wear your pump.
Hi there, we appreciate your feedback and will be sure to document and share your thoughts here with our internal Teams for consideration.
I agree it could be annoying with the beeps but just remember those 200s can happen when you're sleeping and you want to be awakened if you don't know about it. So as much as I complained about the beeps I think it's better to have them than not. Especially the low readings. I have been happily awakened in the middle of the night because of it thank you
Love that I need to research how to turn off a gd electronic device LMAO
This is ridiculous that you cannot silence this pump and disconnect it for an set time without it beeping very loudly. I could set this alarm to vibrate on my medtronic 670g so saying that the FDA requires this alarm to be audible is a lie. Same goes for the alert that sounds everytime my blood sugar goes above 200. I gave myself the insulin to cover the food I just ate. I dont need the pump telling me that my blood sugar is above 200 when I just gave myself enough insulin to cover it. This encourages bolus stacking, which causes dangerous low blood sugar levels. Also, not warning users about how you cannot silence these alarms is very deceitful. I am now roped into using this pump for 4 years until the warranty runs out and insurance can pay again.
We're sorry to hear that you feel this way. Our intent was not to be deceitful. We can understand how this may be frustrating and your comfort is most important to us. We will be sure to share your comment with our Leadership and Product Development teams for consideration in future upgrades.
I agree with you in that and I upgraded from the Minimed 530. That is by far my biggest frustration with this pump when using the closed loop system; otherwise,it is a great pump.
It is frustrating sometimes. But I know when my sugar is 200 I like to be made aware. I try to bolus only small amts, so as not to lower too much. I also know when it's going low to give it time if I've just finished eating short time before. My issue is if I have surgery I will probably have to turn off which I've never done before.
Me as well if so difficult to take a break. It’s as if you can never choose to take a break from it. I end up leaving it out to just continue pumping bolus and waste insulin. Even when u try to stop the basal or reduce it it always has to beep. I understand they do it to prevent hazards but they went too overboard and took away our autonomy from this pump. It’s as if it’s a pancreas that you can never separate from willingly. There are just times when you need to take it off or silence it.
This beeping and separation problems is the number 1 reason I am changing to a different pump as soon as my warranty is up. 10 months to go. It is seriously annoying because of the many reasons you listed.
Sometimes it takes me a while to get around to a site change. I cover with a shot(s) for the meantime, but that entire while it beeps so the entire neighborhood can hear. Hate that!
Site change? do you mean you need to fill cartridge with insulin? I put 2 1/2 cc of insulin in, lasts at least 4 days, no big deal changing cartridge - will never go back to injecting
so glad to be turning this obnoxious attempt at a medical device off for the last time !!!!!
We're sorry to hear you feel this way Lowell. If you need any assistance at all, please feel free to reach out to us at (858) 375-1473.
@Tandem, Whoever is in charge of replying to these comments, just stop. It's very clear that you don't know what you're talking about and obviously you don't have diabetes or even use this pump. There are so many great comments on feedback to improve this, but clearly you don't like to acknowledge any of the major complaints.
I've had 2 versions of your pump, I'm switching back to Animas.
You're good looking with the touch screen, but your features and most importantly, the customer service is lacking hardcore.
We're sorry to hear you feel this way, and we apologize for the service you experienced. We would love to hear your feedback and assist you in anyway we can. Please feel free to send us an email to TandemCares@tandemdiabetes.com
Is there a way to stop the beeping temporarily? I attend court often and noises coming from any device is a problem! Some of these court dates last a long time and it would be nice to have the pump operational but in a silent mode...I don't understand why this option wasn't designed into the pump/cgm.
We know ill-timed alerts can be very inconvenient. Pump volume is set to high, but can be personalized for the Button Taps, Quick Bolus, Bolus Reminders, Alerts, and Alarms. Options for volume include high, Medium, Low, and Vibrate. This can be changed in Pump Volume in Pump Settings. As a precaution, do not use the vibration feature for alerts and alarms during sleep unless otherwise directed by your healthcare provider. Having the volume for alerts and alarms set to high will help ensure that you don't miss an alarm or alert.
We posted this article where we take a look at some options with common alarms and alerts. www.tandemdiabetes.com/blog/post/general/2018/03/10/romancing-the-tone-taking-control-of-the-beep. Hope this helps!
@@tandemdiabetes Your alarms do not stop even if you put it on vibrate. Very Inconvenient my t slim ran out of insulin (I knew) and it just kept beeping while I was in a meeting. Had to stuff it in a bag.
@@jadenn.walkerr3747 We apologize for this inconvenience, and will be sure to share your experience with our Product Teams for consideration in future updates.
@@jadenn.walkerr3747 this has to be one of my least favorite features…..I came home from work one day and my son took his tslim off and I found it on the porch. He “wanted a break from the beeping and vibrating “
I was worried that tandem pump would alarm constantly - I was wrong - I love it with dexcom g6 cgm.- rarely alarms - I can sleep - increases insulin during sleep for better control -
We're thrilled to hear that you're enjoying your experience, James! Thank you for choosing Tandem!
How do you power it back on after that?
Hi Josh. To turn your pump back on, simply connect it to a power source. It may take up to a minute to turn back on.
I will plan to put a power cord in the supplies bag my daughter carries.
So if you take it out of storage mode, will it still keep your settings and current insulin? Because if so, this sounds like a great way to stop that damn pump alarm every few minutes when you’re taking a shower! Incredibly annoying and you can’t shut it up without shutting up actually important alarms! Bad design. So does turning it off completely allow you to turn it back on and resume insulin delivery?
When a pump is put in storage mode, it does keep the personal settings. However the pump disconnects from the cartridge and, upon turning it back on, it will show no insulin in the cartridge. We never recommend turning the pump off for any reason other than when you are directed by our team, for troubleshooting reasons, as it is a medical device.
@@tandemdiabetes Ok, then for the love of god, pretty please with sugar on top: allow us to set time-outs for these alarms. Eg: if I manually stop the insulin (eg: shower), I want to be unbothered for *at least* 20 minutes. Having a device screaming at you every few minutes is super annoying and wakes up the entire home. And I would disable all alarms to stop it, I have to risk forgetting to turn them on and not get any alarms when a serious problem occurs. I'm sure Tandem doesn't want that either. So please use that software updater for something good and add this in! :) We don't have to be able to disable them completely, but a longer user-defined time-out (eg: up to 30 minutes) would be much appreciated. :)
@@BlazerStoner420 Thank you for this suggestion, we will be sure to pass this onto our Product Team for consideration.
@@BlazerStoner420 I totally agree with your statement about invasive alarms. I am in my first week of T-slim x2 and my 11 th year of insulin pump therapy. After my first week the t- slim has annoyed me with alarms to the point of sending it back. Fortunately I am in a 90 day trial period, and kept all the boxes. IMHO the Tandem software programmers were in bed with 99 Philadelphia lawyers when they designed this interface. I don’t want or need this hassle...it has been aimed at the lowest common denominator of pump user. Give me a software update, and I’ll sign the waiver accepting full responsibility for deciding on what alarms I want and when I want them.
@@patrobinson6179 These alarms were designed with safety in mind and are a part of FDA requirements. However, we will be sure that your thoughts are shared with our Product team.
Have to do this every time this broken thing gets the altitude alarm. The altitude alarm doesn't let you resume insulin for an undetermined length of time, so you turn the pump off. Then it wants you to replace the cartridge, so you waste 10-13 units of insulin refilling the tubing and wait 2 hours restarting the CGM. My last tslim x2 never even gave me the altitude alert, but when it's screen cracked, tandem sent me this "refurbished" piece of junk pump. I've had 3 altitude alarms in the past 24 hours making a total of 5 this week. Along with several unexplained Occlusion Alarms. At this rate my sugar's doing worse than it did using insulin pens.
We'd like to help have our Technical Support team take a look into this for you. Can you please send us these details at TandemCares@TandemDiabetes.com?
This pump needs a true, full silence mode or an easier way to turn off.
My current plan in the case of an active shooter is to just rip out my pump and throw it as far away from me as possible, which is not ideal, but like, is my only option I guess?
It is unfortunate to have to consider scenarios like this. It truly saddens us. We thank you for reaching out about this and will be sure to share your message with our Product team for consideration.
@@tandemdiabetes Did you really just link me to the same video this comment is on? That's insane.
@@tandemdiabetes Also, whose son are you talking about?
Is there a way to turn it off without the power cord?
There is not. The pump must be plugged in in order to shut it off. Thanks for the question Terrika!
@@tandemdiabetes This is a BIG problem. There are times when I must turn off the pump when traveling or in a business meeting due to an infusion set failure, and being unable to pull the battery as in my Medtronic or long-press a power button WITHOUT connecting to a power source is a huge inconvenience. Your rep told me the FDA requires this, but this isn't the case with my Medtronic so how is it an FDA requirement? I understand making sure users cannot accidentally disable the pump, but making us tether to a power source just to turn it off? Why not just allow holding the button for 25+ seconds WITHOUT tethering??
@@ereverski We are sorry to hear your frustration here and will be sure to share your suggestion with our Product Teams for consideration.
Ya, wait for it to die lol. Jk, nope I have had inconvenience as well. I now carry a power bank and hook it up to that whenever I need. Hope that helps.
Yes I have to agree with enr, there are times where I need to have it off for testing, exams, etc so this a huge inconvenience
Is there a way to turn it off if the plug is broken? I’m trying to transfer my sensor to the new pump
Hi Jon. You will need to plug your pump in in order to shut it off. To purchase a new charging cord, please visit: www.amazon.com/Tandem-Diabetes-Care-BC71095-Cable/dp/B00R57G2IK/ref=sr_1_4?m=A265MH25RJZ7UP&qid=1678468597&refinements=p_4%3ATandem+Diabetes+Care&s=merchant-items&sr=1-4
@@tandemdiabetes The actual port on the the pump was broken, so it can't be plugged in. We still had 50% charge, the sensor would not switch to the new pump. The solution was to keep the old pump disconnected for 15 minutes. I happened to have a pharaday bag to block Bluetooth wireless. So we through the old pump in there. The new pump was then able to connect to the current cgm sensor. Obviously, not a great experience. You need to provide a better way to turn off the pump.
@@CaptRespect We understand where you're coming from and will be sure to document your feedback with the appropriate teams. Thanks for letting us know Jon.
Don't forget it lights up like Christmas in the dark. Good luck sleeping in hot weather with the LED light flashing for no obvious reason.
Just paid FULL PRICE for this new t:slim, it died after eight days of use (Malfunction, system error code 13-0x2141.) Tandem told me, "we don't have any new pumps in stock, if you want a replacement now you'll have to accept a used/refurbished one". Are you allowed to charge full price for a used pump?
That is a warranty replacement and the answer is yes. Notice the video is a G4, not a X2.
Hi Kelly. Please view our replies on your other two comments on our CZcams videos.
And how do you turn it off if the power port has failed, which is the reason one received a replacement pump? connecting a cable of course doesn't do anything.
Great question! ! If you are receiving a replacement pump for a button/charging issue, we recommend that you allow the battery to fully deplete prior to sending back the problematic pump.
@@tandemdiabetes Ha - yes, CS told me that yesterday. I'm lucky in that I live in a house with a detached garden shed where I was able to hide the thing while it beeps angrily every couple of minutes to remind me to replace my cartridge, but... dear gawd, I can't imagine someone having to live in, say, an apartment while waiting for this thing to die down for a few *days*. And there is no way to turn off the audible alarm for replacing the insulin cartridge, either.
@@FIVE_book We're sorry for the frustration this alarm causes. We will be sure to document and share your feedback with our Product Teams.
How do I turn it back on
Hi William. To turn your pump back on, simply connect it to a power source. It may take up to a minute to turn back.
I was sold on this pump by my endocrinologist because they said it was top of the line and my insurance siad itd be covered along w dexcom, of course insurance bailed and stuck me with the bill, and on top of that this pump gives me alerts every 30 seconds when something is wrong, it steals about 40 units of insulin every time i load it ,and the packaging of the sites isnt up to par because ive got an infection from almost every single site used. getting this pump was the worst mistake ive ever made in my life, will be going back to my medtronic paradigm 723 that i got in 2010 because it is LEAGUES better which shouldnt be anywhere near possible considering this pump is less than 3 months old xD honestly dont waste your time with this product
I thought it was just my imagination, but I also noticed a staggeringly high amount of infections using these infusion sets. I never had an issue with the Medtronic brands...
How do I turn it back on?
To turn your pump back on, simply connect it to a power source. It may take up to a minute to turn back.
I can’t get my pump to turn off even after following the steps on this video
Our Technical Support team can help with this. Please be sure to reach out directly at (877) 801-6901, Option 1, for further assistance.
Geez, that was a breeze to turn the T-slim power off! I just Googled it! My wife is due for training, and of course has no insulin in it, so it was annoying us to no end after we charged it. 25 seconds, is a great idea! A good safety feature. Did I see somebody comment on it being extremely difficult? We can’t help it,if you can’t count to 25. Maybe you shouldn’t be operating a complex instrument, of this type! I have heard great things about this pump! I’m sure my wife will be very happy with it!
Needs to be an adults only option that allows me to turn off a low bg alarm. I KNOW it’s low bros and i have all sounds turned off but the low still blares a noise despite me already on top of it? Wtf?
Hi Ian. We appreciate your feedback on these audible alarms, as your comfort is important to us at Tandem. The alarm design is currently focused on the most serious risks associated with all insulin pump therapy - hypoglycemic and hyperglycemic conditions. We are actively looking at options to address issues similar to what you described. We greatly appreciate the visibility of these cases, so we can work to find better solutions in the future. And remember, if you have any questions about the alarms and alerts you experience most, our tech support team is here for you 24/7. Please call 1-877-801-6901, Option 1, anytime to ask them about your pump features.
I have tried this so many times and it still keeps waking up and beeping.
Hi Jenny. Just to check, are you first connecting the pump to a power source and then pressing and holding down the Screen On/ Quick Bolus button for 30 seconds? After this, the pump will actually beep 3 times before going into storage mode and then you can disconnect the pump from the power source.
@@tandemdiabetes my bad, the plug was a little loose, once it was plugged, it worked. thanks, this is day one and I turned it on out of sheer excitement. starting over now and watching the videos on tandem site and will wait for my appointment with educator. excited to get this beauty up and running.
@@gusabuga We all have to start somewhere right?! If you have any questions along this new journey, please don't hesitate to reach out. We're always here for you!
@@tandemdiabetes I have my education appointment tomorrow. Super pumped to start using this product 😉
@@gusabuga We see what you did there 😏
Any updates on all the comments where you said these complaints/suggestions would be "passed along to your Product Teams"??? Every comment that complained about the same thing you gave a generic response to all of them, some of them over 1 year ago and no follow ups or updates.. So the question is will something actually be done about any of these comments from ACTUAL everyday users of your product??
Hi Ashton. We do document all feedback with the appropriate teams for consideration. While not all suggestions may be incorporated, they are taken into consideration and discussed by the corresponding teams. Because everything is dependent on FDA review and approval, we’re not able to provide updates or speculate whether certain features will ultimately be approved.
I mean I love the pump, but when you can’t turn the thing off and coworkers think your carrying a bomb it’s kind of annoying
We know ill-timed alerts can be very inconvenient. Pump sound volume is set to high, but can be personalized for Alarms, Alerts, Reminders, Keypad, Bolus, Quick Bolus, and Fill Tubing. Options for volume include high, Medium, Low, and Vibrate. This can be changed in Pump Volume in Pump Settings. As a precaution, do not use the vibration feature for alerts and alarms during sleep unless otherwise directed by your healthcare provider. Having the volume for alerts and alarms set to high will help ensure that you don't miss an alarm or alert.
@@tandemdiabetes But getting a loud beep everytime you plug the thing is annoying to everyone. And I have not been able to adjust the volume for that. I can silence most other alarms/beeps.
@@jennifertimko5053 We understand where you're coming from and will be sure to document this feedback with our team. Thank you for reaching out as well Jennifer.
Helene O
i have another menu but works 1. connecting the pump to a power source 2. Screen On/ Quick Bolus button holds for 30 seconds.. sleep ok, charging works during shutdown.
Please know, we do not recommend turning the pump off for any other reason other than troubleshooting with our Technical Support team, as it is a medical device. When a pump is put in storage mode, it disconnects from the cartridge and, upon turning it back on, it will show no insulin in the cartridge.
@@tandemdiabetes thank you for the info 😄👍I think about switching to it. I use another all times,- this is lending pump..
@@martinzitniak Very happy to help 😊 Hope your experience is going well!
You should have an audible voice talking for visually impaired.
Thanks for this suggestions, Kjirsten. We'll be sure to share this with our Team for consideration.
The Tslim has some great features but it has some mind-blowingly frustrating and stupid features as well, this is one of them. People with diabetes don't want to be fighting against inane and annoying features when they already have to do that with the condition. Certainly you can make foolproof ways to cycle a pump that don't include giving your hand a charlie horse. Invite Tslim to do some sort of market research on these features because good lord.
Your feedback is important to us. We'll be sure to document and share your thoughts here with our internal Teams for consideration.
Market Research was CLEARLY not done, and Tandem’s canned responses given on all these comments doesn’t instill much confidence (at all)
need to shut off ALL AUDIBLE alarms. ALL. It is going to cost me my job because coworkers and customers panic. It is going to cause a car accident obnoxiously frequent alarms driving. Tandem is building devices with no knowledge of the amount of time it take for oral sugar to rise blood glucose? absolutely no idea? Pump alarms loud over and over, 10 times, in the amount of time it takes blood glucose to rise? We need to get together with a class action law suit for negligence. I even got thrown out of church for "An electronic device not alarm not turned off. How many people have died taking their seatbelt off and drive into bridge abutments trying to shut the screaming alarm off?
Is there a hack, or schematic of pump so I know where to drill a hole to hit the specker and destroy it? It's actually alarmed 6 times right now, because they are too ignorant to know how long it takes insulin to bring down a sugar. Thats negligence.
Need a link to a schematic on where to drill a hole or how to crack case open to get to that speaker and rip out. Biggest th9ng is in the medical field called "Alarm fatigue." It's when medical worker are bombarded with so many alarms, that they just don't hear any any more, and people die. Tamed is 30 years behind the alarm fatigue curve.
I can’t turn it on. Pressing button for a minute and nothing happens
Hi Sergey. To turn your pump on, plug in your pump to a charging
source. The pump will make an audible
noise when it has turned on and is
ready for use.
Yes but
It takes me hours to turn it on.
I press the button and keep counting sometimes up to 1 min.
Nothing happens
@@KaprizHardwoodFloors We apologize for this inconvenience, and would like to look into this further for you. Please reach out to our Technical Support representative at (877) 801-6901 and they would be happy to assist you.
@@KaprizHardwoodFloorshave they told you anything
This is a really annoying and unnecessary. When I want the pump to shut down, stay quiet, I do not always have a power source to plug into. Sometimes when an issue arises, such as occlusion alarm, I may be in a meeting & I just want to turn the power off until I can fix it at an appropriate time.
We appreciate your feedback, as we are always looking for ways to improve. We will make sure this is documented and reviewed by our product development team. We would like to ensure that your experience is shared with our Technical Support team. Can you please share these details with them at +1(877)801-6901?
It's 34 seconds not 25 seconds
I know this post is a little late but if your doctor recommends this pump, then run as fast as you can. Worst pump ever! Impossible to turn back on once you have turned it off, usually takes 1-2 hours. It will turn on but immediately shuts off. And BTW, the Control IQ technology does not work either.
We appreciate you letting us know about your experience, Susan. Caring for our Tandem Family is our top priority, and we'd like to help. Please send us an email at TandemCares@TandemDiabetes so that we can assist further.
I HATE this fkn pump!!!!!!!!!
We'd like to learn more about your experience and see how we can help. Can you please reach out with details of what you're experiencing at TandemCares@TandemDiabetes.com?