HOMEOWNER HANDED ME A LETTER | I THOUGHT IT WAS FUNNY THEY TRIED THIS!
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- čas přidán 29. 08. 2024
- HOMEOWNER HANDED ME A LETTER | I THOUGHT IT WAS FUNNY THEY TRIED THIS!
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SPENCER LAWN CARE
P.O. BOX 30174
EAST CANTON OHIO 44730
My dad has been In the lawncare business for almost 20 years one thing he always saids if a customer wants to leave its perfectly fine 2 more customers will take its place his faith has got him very far
If you’ve been in it 20 years and aren’t at a corporate level time to find a new hustle
I own a pet sitting service and I always tell my sitters the same. Don't worry another job will come it and sure enough 1-3 will come immediately darn near
@@whooptywoo1112 some people just like the work. I know of a guy who charges a flat rate to everyone to do all the work, regardless of what is involved. He just loves the work and wouldn't have it any other way.
Maybe you should not make assumptions about people you don't know
I think you handled the letter very professional. I’m just I’m my 2nd year in the business and was worried the first year about getting customers. I don’t advertise except my enclosed trailer is lettered up and this year I’m booked to my maximum number of customers. I’m very particular in the way I service my customers yards and my work has got my phone ringing. There is enough business out there to be had without poaching other guys. Do excellent work and business will come your way. Great videos pal.
Customer service is key too, referrals are number one source of my business
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A guy named Michael Meyers in the business of cutting things, does it get any more perfect than that? lol
@@thebadgrassdudes Yup, referrals are 60% of my calls. Sometimes it drops to 50% for the month but never less. That's about percent of jobs I sell too.
I'm new watching your channel. I have to say, you are a upstanding business owner. You have never trashed anyone, you're(and your wife) are always very polite to everyone passing by and you do a great job! 👍
If Corey drops his price by $5 bucks even by $30- I would still stick with you, because you are already established and we know what we get. QUALITY work.
Oh corey would have to chalk up a loss for me to use him as in do my yard for free or I'd use them if i lived close
There are two different customers. You need to recognize each. One wants his grass cut, thats it. The other wants his lawn manicured. Different business model for each.
@@firstname6208 Yeah, thst was not the subject matter. But I get what you are saying.
and normally only scum bags are out there poaching clients rofl. theyre is plenty of landscaping work to go around, it never stop growing, always a lawn to be cut
@@Brandon-wd4cr Not really scumbags. Maybe this person took this yard from someone else. You see power companies offering lower rates in areas with competing companies. The whole tv is littered with nothing but companies trying to poach customers from phones and the internet. Poaching as you want to call it can be done either one-on-one or through mass media. If you have ever owned a business you would know this.
So amazing......no fences. Here in New Zealand, almost everyone has fences. A good fence makes good neighbours 😁🇳🇿🤙
I bought three joining lots. With three houses on. One with a house to rent out. One for me to live . The other with a big work shop. There were some homes with front yards fenced in. So I built fences on my shop area and my front yard. A nabor came over told me I could not fence my front lawn. I am outside the city limits. Also am in The Republic of Texas. I told him watch me. I have Rottweilers no problem with robbers or trespassing!
Just being a good neighbor is enough.
@@arobidy I have always been a good nabor some others are not. I still do things for my neighborhood. Like mowing the yard of a lady that had a car accident and on crutches. Another had her driveway wash out I had dirt left over from a job I did for myself. I used my tractor filled in the washed out area. She did not even know who did it when she got home from her work.
I really like that you tell him good job there so many companies that never tell the employee that.
So glad to see your crew pick up sticks and other debris before mowing. So many just blast through trash and scatter it all over. I was always taught to walk the yard and save the mower blades. Good work, you guys.
I used to live on an acreage a few years back, I had 3 acres of landscaped land with ornamental bushes, a beautiful lawn, a water feature in a pond, flowers, you name it, it would take a whole day to maintain it every week, I loved it it's very satisfying when it's finished
Good on you for not tossing the other guys signs. I’m over looking at the competition as an enemy rather a peer that pushes us to do our best
Latham is picking it up pretty well. Good for him. Keep up the great work Latham. You can do it man. It’s sad what some companies will do to cutthroat another business. I know without a doubt they can’t hold a candle to the quality of work y’all provide to your customers. Spencer Lawn Care is second to none. First class all the way. Y’all keep up the great work!!!
Only thing I'd say, is being hunched over while trimming will kill your back! Work on that technique. Adjusting the grip might help. I personally used a harness and bicycle handlebars when I was running FS 200/220/250s, could easily go 4hrs and occasionally ran them for 6hrs a day, doing drainfields, ditches, roadsides and around buildings. I am only 5'5" though, so theres a chance its just doesn't work out for use shorter folk.
Hopefully Latham isn't going home too sore, though he looks young enough to be fairly immune still (haha).
@@Chrislk1986 working with a trimmer for 4 to 6 hours a day is asking for trouble, the vibration is not good for your hands and you will lose the feeling through your fingers as you get older.
First class sir! You both are a whole example of how others should operate their business. Your work speaks for itself and your clients know that. I know you guys aren’t worried! 💪🌻🌺🌿✅
any steep hill like that should either have buffalo grass as it could be non- mow or better yet a flower garden of perennials or food production .
I just talked to a young man today getting in the buisness. He does great work. But is under charging. I gave him 3 of my favorite channels to check out plus some honest advice.
What are other channels u recommend checking out??
When I started my painting business I undercharged also to build a customer base and then began raising my prices a little for newer customers never forgetting who started me out and it has worked since 2000
@@billprezioso3677 Work for me.. never missed a day of work for 18 years…. Always had a customers and according to Angie’s list number one contractor in our Tri-City Area! I didn’t have to advertise…. Word of mouth kept me busy! Retired now for five years and still having old customers calling for help!
@@richardbadour1714 Wow you must be my brother from another mother I did the same thing,did a couple of Angie jobs but other than that I never advertised either all word of mouth or business cards.
You did him a huge favor. I had to learn the hard way
It’s a cut throat business lots of shady business not reliable people, this guy has integrity I appreciate that if I lived in your area I would have you cut my yard thank you for not putting
Those idiots on blast.
I just came across this channel. It makes me nostalgic. It's 6:44 AM on a beautiful, sunny Alberta morning. If I was still on the farm, I'd be finishing up a coffee on the back deck and getting ready to hop on the little John Deere. I can just imagine the smell of the fresh cuttings from here.
I like how you care about your customers cars, etc. Great jobs.
Yet they blow the clippings in to the mulch around both trees... 🤷♂️
Awesome work!!... You know that you have given QUALITY SERVICE..when your Client watches your back!! stay safe!
Competition is never a bad thing, but trying to use your channel and poaching by using your videos is just shady business and tells alot about the company staff owners etc.. Hats off to you for handling it well.. much respect.
wow, didn't know that the lawn care business is such a cutthroat business. I always assumed they were plenty of lawns to go around. Then again, I just watch these videos to get a better understanding of the tools and technics for my own personal lawn, so I shouldn't assume
Then there's the other side of that coin. ALL of my neighbors are cottage owners from PGH PA and are always trying to hire me to cut their grass. The issue is that they want me to mow multiple acres for something like $20. That won't even pay for the gas.
Nice new shades. We deal with that sort of thing all the time and when we lose a client to a “better price “ we get the account back and it worse than when we left it. Ends up costing the customer more money down the road
I've always thought it was classless when people tried to steal customers like this guy did.
The signs yes the estimate not really. I’ve had estimates dropped off at my house multiple times by various companies. Mostly by ones employed by nearby neighbors but yeah. Going off the channel and mentioning it meh that’s kinda sus.
Competition is the name of the game in capitalism. If he was just targeting this guys customers or if it was an ex-employee that had the inside scoop on his pricing then yeah very classless.
Just do good work and price fairly and you don't have to worry about people stealing customers.
Edit...just finished the video. Yeah that was complete garbage. Classless is been nice.
How do you know the owner of this CZcams channel did not steal the customer from someone else.
Why do you not clean up the bank after mowing? Leaves and such.
Love those stand on zero spin mowers. Wish I had one on the farm.
As a zero turn man, that 😅hillside looks 100% impossible. Nice work, as usual!
✋✋✋👍. Great team work and amazing job...wish you best success....
That hill is steep! I admit, I'd be nervous with my exmark turf tracer 60" to go down it
😁😁👍👍👋👋💯💥💥💥 AWESOME JOB..MAKING AMERICA 🇺🇸 BEAUTIFUL.‼️
Same thing in NY. People trying to steal work all the time. Most customer's are loyal. The one that leave then come back the following year get a new year price increase 😃
Amen to that. They learn quick you get what you pay for
Hey man that is the same thing people do to me as a power washers. It’s so sad. People who poach other peoples clients never last long. They give bad service to match there bad business ethics.
I knew someone who used to do this. Eventually there was more work than they could handle and started slacking off. People would call out, show up late, drunk, whatever. Nothing but excuses to hand their customers. Needless to say their accounts started going down and their reputation was in the gutter. Where are they now you wonder? The Unemployment line!
Great video Shawn and TQ, he is getting the hang of lawn care!
Doing well
The second job got my attention. What was the percentage slope of the lawn?
Welcome back on this beautiful Thursday Hope you all had a glorious day😀👏NC
It did turn out to be just that! Have a great night
Glad to see the young man is still coming in. At least some of our youth wants to work for a living lol
They're not all bad, you just may have to go through a few to find a good one.
He says he likes it so far
I think you need to get a Drone and get Cam stuff from the air that would look awesome.
Love you guys, keep publishing the great content.
There is plenty of business out there for everyone. It’s really sad to see people trying to take business away from you guys. You guys do an amazing job, you have a Chanel, your fam love you, and you make money! God blesses those who bless others. That’s what you guys do.
I knew an advertiser who worked for local small service type businesses. This person would FOLLOW the FRANCHISE name vehicles and make note of the addresses those vehicles went went to. If you wanted to get some customers for your business, this advertiser sent your coupon to the customers addresses. Window cleaners, maid services, lawn care, no matter what.
Can't wait to see our lawn green like those.. You guys and TQ do such a great job. Have a great weekend
At home in Windsor (UK) watching the latest video nearly 9pm here. Having a nice G&T.
Funny I get a lot of flyers saying they have been in the neighborhood and what to offer their service. Could be paint, windows, landscaping, you name it! Funny thing is I live in a big HOA and nobody has use their services. Even get the we want to buy your house! OK, how about for 1.5 million!🤣
Dang that is a low blow for someone to try to steal a customer away from you . Do not think anyone could do a better job than you guys, lawns always look nice when you guys are done.
Thanks we appreciate that, there are a lot of companies out there that do great work and know they don't have to try and take someones customers from them.
There.... Isn't .....anybody better than they are. I trust them beyond all measure and I don't live in Ohio.....(.NE...Ohio proper.)
They are beyond class acts!!! A..1...
Savannah I'm still impressed you nailed that big 'ol Cone I use👊🏼👨🦱
Ole TQ is pretty good on that mower
I wish you came to Kent, I'd hire you in a minute. It's not always about price.
I mean you guys really do a nice job and try to go the extra mile whenever needed, I don't know why someone would say they could do better, most of those guys would probably run through real quick with 5 guys and actually do a worse job of it. Sucks you gotta deal with that crap but keep up the good work!!
You can always do better!
I woulda had the helper rake that ditch out and mulch it up with the mower in the first lawn. Woulda been a much nicer job, might want to tell him you need to give the weed wacker a little gas too. I saw rakes on that trailer, I know people hate using them these days and they're just for show.....but....
Wow someone is Obsessed with you or the company lol. Got to love it. We all have plenty of haters
Nice job peers! mowing look great. Working full time+landscaping. My days off been worse weather. Still kicking hard.
Wow, lawn wars.
What about the leaves that you blow everywhere. In the northeast we use walkers and exmark that suck up debris and bag it. More money but looks better. You guys run mulching blades.
👍for kicking the cone
My company would never never put a tractor that size on a hillside Toro 21 commercial mower it looks better it does better most front yards
Maybe your wife needs to teach you how to do that, Lol....U guys Always do a "GREAT" job keep it up
Stealing accounts is also common in pest control. Usually most customers wise up and come back after getting crappy service and higher charges.
Funny dog chewing. I forgot my phone at home one day. I was calling it to check voicemail. I kept hearing raw raw...crack..breathing. Was thinking ok strange friend what did you do?. Beagle ate my phone...recorded himself doing so. No idea how that happened.
Well Done!!
That's pretty dirty how they tried to do you guys like that. I'm all for being hungry and passing out flyers but to try to Target your specific customers and call out your CZcams channel that's crazy.
Hello I started watching you I love you so I have a lawn chair but I live in Florida where it's nice and warm at
a company I once worked for paid us for every competitor's sign we removed, we had quite a collection behind the shop building lol.
You're admitting to an actual crime
People did it to us all of the time. We would just get them back. We did have a company show up at a hospital that we had a contract with. They didn't realize that we were there.
They were going around and "inspecting" some of our irrigation components.
They pulled up a backflow station that was a dead end. I pulled the pipe truck up behind them and we parked a skid steer on the only other side that they could get out.
They got out wanting to fight until they realized there were a lot more of us than the two of them.
We alerted hospital security and they were arrested for trespassing. They also paid my boss an undisclosed amount for the damage that was done to our valves and heads.
It's pretty crazy because they had to pass two of our trucks to get behind the building where we caught them.
They worked for a business that was well established in our area. Apparently, the new boss had some problems. After 40 years they ended up going out of business about a year after our incident.
I love that 4 frame paused transition in your videos. What edit software do you use? Love your content!
👆This guys content is one of the best on small engines! I learned how to work on all my small engine power tools from channels like THEMOWERMEDIC1.
@@americanagothic7851 awesome! Thanks for watching!
Pretty sure he does that on a hill to create a counter balance to keep the mower from rolling over. Could have 1000 ponds on it, gravity don’t care.
I guess that’s the danger of being out there. Great job. Chris from England 🏴
Glad to have an honest chat about lawn care .
Setting a realistic goal of how many customers/lawns you and your business can handle, and knowing how many is too many is key, because that's when your service values and care go down and you're resources are being stretched too thin. Once you reach your customer quota for a full schedule, it is an easy task to lose a customer here or there because you have already told potential clients that you are booked full. These potential clients could be told, "when we have an opening, would you like us to call you?" Gap is filled, so I commend you for for your business practice in addition to your lawn care. And to tell the truth, I watch your videos for reason a few folks have mentioned in the comments below, because I want to know how to take better care of my lawn, thanks!
I've been unable to find lawns due to people doing this exact thing I make a post boom 3 others under mine taking $5 $10 off then they don't even show making it very hard to make anything schedule is all over the place because people cancel and reschedule
Does your puppy dog take your shoes and eat them up? Mine did and the shoe was bigger than the puppy funniest thing I've seen all day. Keep up the good work!
Those stripes are looking good. Keep mowing keep growing keep making money.
What type of grass is that? Looks beautiful.. Love watching y'all!!
That steep hill ….. that’s how I go down a steep mountain with my bike 🚲
Nicely done Sean 🤩
Those shades look good on you.
It was nice of the customer to inform you guys and yes trying to steal it like he did …. nâh that’s a big nono for me!
Yeah it is crazy what people will do
How rude... how shameful... just my opinion... you are such a nice guy...
At least you have grass to mow WI still in the 40 degrees no grass growing
If I understood you correctly, you have a commercial account, mowed it and someone else planted their signs to try and pass it off as their work? If so, that’s pretty low brow. Based on that alone, I wouldn’t trust them.
A friend of mine is a landscaper. He has a degree in horticulture. People poach his customers by offering a lower price. Commonly, customers that have left call him back in a few weeks or months sayin "Barry, will you come back and save my yard?"
Shawn...are you ever going to land that cone 😂😂 I watch you throw it every day and it never lands...but I like watching your videos, you provide a lot of information for other lawn care providers.
Only stands to reason there would be undercutting tactics used in the lawn care industry :)
Hi Spencer family made it home just in time. Rained here in the morning now it's sunny. Crazy weather everywhere. 👍👍👍👍
Very crazy. Welcome back
I always said once you get established business will come to you. Make the customer's lawn look great at a fair price. People will ask who is doing it. I get calls daily for estimates. I have a well know lawn fertilizer company that recommends us only. We take care of alot of their customers. If you have to advertise or try and take customers from other companies you aren't any good. Sometimes the truth hurts. If I realize people are happy with their service and only price shopping my estimate is usually inflated. If they do it to them they will do it to me. If they are unhappy with their service and need a new one my estimate is in line for that area.
Great Job!!! Wondering why you didn't use the blower and blow out those leaves from that ditch area near the road.
I'm all abt being professional. Respect to ya. I how the customer blasted that company who did that to u. Despise ppl who try and benefit off of hard workers.
Hey Shawn got a quick question on how you guys mowed the first yard on this video….why didn’t you guys mow the whole yard the same direction? I seen that you started mowing in one direction in the bigger part of the yard and your wife started mowing the front you was mowing in the other direction. Is that just because mowing the longer lines makes you get the yard done faster and less turn around?
you are correct. if you were stripe the lawn, you’d want to keep the same direction of course, but with normal cutting, whichever way has the longest passes is best. you also have take into account any trenches, ditches etc. in the yard. better to cut parallel to those to avoid scalping going up, down and over them.
A tip for Latham, weed wack to the right going to the left side is a lot harder because you got limited movement and have to keep turning your whole body and get exhausted and agitated and may drop too low
Don’t take it out on the cone ! 😂
Wonderful video spencer lawn care
Thanks again so much!
Great job all of you have a nice day
You as well thanks
What does kori think he's on Tim Allen's show 😆 nice work on the lawns!
That man using the trimmer is burning the grass, have him lift the weed whacker off the ground a bit when he trims
I never actually disclose my location of customers for that reason. I have had cars follow me around and try to lowball my clients. Only one customer ever took their offer. Then wanted me to still offer them my services of shrub trimming at the customers price. Told them they had a new lawn company get them to do it said good buy I am busy.
Well said. I think I would have mentioned that he needs to make his pencil a little bit sharper versus telling him that it was the same as you price..
I’ve really enjoyed your channel, I started out watching you plow after I spent the day plowing, and now I watch you mow after days of mowing. 😀 in fact I bought my first Multi-force in January to mow and plow with. I’ve love it! What type of discharge blocker to you operate? Keep up the good work!
Hey Shawn, I am starting a lawn business and want to know for the future, how do you take payments? Like some people say they have a card on file but how do you charge the card?
Use a payment clearing service like PayPal business, Square, Stripe, etc.
Or also set up a PO box in case they want to send checks or maybe even cash, which is nice since there will be no middleman taking a cut.
A cashbox in your truck might also be nice, since a few customers do actually come out and pay you while you are there.
I usually take cash if possible, but in the future I will probably have more yards and people won't always be there for me to collect cash
@@WestanLandscape Yes of course, I just mean for the few customers who happen to come out when they see you and pay you. Elderly people that just stay home 90% of the time for example.
Square is nice, you send the invoice via email and it includes a secure link for the customer to make the payment, all done thru your phone
@@Liimpy I guess, I prefer to send my own custom invoice from my own web backend with the link since its more professional - all major payment systems like square and PayPal are secure regardless of whether you use their invoice system or not - I just tie into the API of the system and my site handles the rest. Of course thats assuming you know how to web develop which is really useful for running a service business like this.
When you get a chance can you show any progress on the home office. Just curious!
Guys I been mowing for 25 years and I hope I'm wrong but the new guy isn't going to make I don't think please don't take me as negative
I think it's hokey to mention the channel and competition. Just mention the service he can offer and price quote...
Warm weather is on its way up to you folks. Been 70 Deg. down here in S.E Illinois, However rain due in tomorrow and Saturday. Good job on the cone TQ, Shawn still needs practice.
Question for TQ, do you believe the Stihl power edger is worth the money or are you able to accomplish the same thing with a regular string trimmer to do the edging? Just wanted to know what your thoughts were on the pros and cons of edging with a specific power edger or using a string trimmer? Thank you.
In my experience you need a stick (I think that's what you mean by power?) edger if the dirt has gone over into the path more than about an inch, otherwise just use the string trimmer.
First comment is why would someone trolling for business say they are providing a “free” estimate...”Here’s your free estimate.” Like they are doing someone a favor. Of course an unsolicited estimate is going to be free. Get rid of the word free everyone. It sounds silly. Having said that, Nice that your customer is sharing the letter with you, but absolutely nothing wrong with the letter...that is what the nature of competition yields...a good value for a fair price. I’ve seen your channel before and I notice you do point out how you do certain things and offer explanations and advice as to how or why you do certain things which is, no doubt, important for some of those viewing, and I do like that you have a well-presented business from your equipment to your “uniforms”. Also, excellent “Y” turns by both of you on the stand-ups to avoid zero-turn-burn spots. I like how the wife throws the trimmer up over her shoulder along the cement...pro move...I do have a pro tip or 2 for you myself...stop trying to flip the cone...seriously though, in job #2 of this video...a couple things...since the mower deck can not contour to the dip/bottom of the ditch when you come down the hill (perpendicularly) you want to run two parallel (to the hill) cuts (opposite directions are best in order to disperse the clippings away from the bottom of ditch) running along the bottom of the ditch which will get the grass at the bottom of the trough-cut to the same height as the rest of hill, the grass looked a little shaggy at the bottom of that ditch after you were done, and you may want to take care of removing those leaves in the ditch. Once and for all clean them up so you are not having to deal with them each week and your customer sees that they are gone. Regardless if the customer asked you to do so or not. That’s how you set yourself above your competition. Especially since you only do the ditch for her. It would have looked much better as the finished product. Simply blow them out of the tough spots in that ditch, put a grass catcher on your deck and suck them up. Would take less than 5 minutes, and would be a quality result. Yes, you would have to carry a small grass catcher for just that occasion. You get the compliments with the constructive criticism. That’s what makes you better.
You got pirates in the grass!! Poachers in the wilderness 😂!
Love watching this channel and I feel I have learned a lot from you guys including the importance of networking with other professionals. I believe I am trading in my scag for a Toro grandstand. I was in Apple Creek at your favorite Toro dealer picking up parts I was talking with Ruben he said I could take one out and give it a trial run! I thought he was saying I could take in out back to there property and test it but no he is letting me take it out on the job for 2/3 days to really get use to it! Really loving the customers service at Toro! And we had a good conversation about faith and things of God. I think I have been converted to a Toro guy! Time to dump the Orange for Red! Thanks Spencers For all you videos and you encouragement.
Spencer im learning a lot from you man.
Can you tell me how CargoBuckle F18800 G3 Retractable Ratchet Tie-Down System is holding up?