CUSTOMER OVERHEATED THIS CORSA - NOW WANTS ME TO PAY
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- čas přidán 27. 02. 2024
- Hi Guys in this video we take a look around the pitch since my last update video where we were very short on the ground with stock. Lets see if things have improved plus some story time about a recent warranty claim which has sent me into a rant 😁
Filmed February 2024
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Enjoy guys 👍
Do keep these videos coming, i & the rest of us really like them. Cheers.
Just ordered some TopDon stuff
Artidiag 800BT
2000Amp jump pack
LEAP20
£250 👍👍
I just couldn't deal with the general public, there are so many people who just won't take responsibility for their actions and think somebody else will sort them out. I genuinely believe people are becoming more stupid which is odd given how we supposedly live in the information age.
Love your channel ❤ nice to see a genuine garage dealer 😀 👍
@@MrNikoid I agree few people nowadays will actually admit when they are wrong.
Studying mechanics aye - he sounds like he'd fit in well at the local franchise (halfords,kwik fit etc).
😂
this guy is going to wreck peoples cars when he gets a job 🤣
Yeh charging 100 quid for tyre check.
Make no sense to me to carry on driving just bcoz there's a warranty to it.
To me is not to escalate the issue and leave me with no car for a week regardless of the warranty.
The customer is an absolute trumpet and had the engine been toast, should be made to pay in full for their utterly bizarre behaviour. Whatever garage they end up working for, nobody should even put their wheeliebin in for a tyre change!
I guess in reality though, as a goodwill gesture only to protect my reputation, I'd have offered some kind of split in the cost, say 50/50 or thereabouts.
@@mariemccann5895and idiot 😂
I agree
I agree with your verdict. Problems often arise from dealing with the general public. And these are the people that cause the stress.
Just make sure that your warranty and sales documents say that if warning comes up and you continue to use the vehicle (that means stopping as soon as possible and safe to do so) without contacting us first that they could invalidate the claim and be liable for repairs caused by continuing to use the vehicle.
Exactly this 💯 ( you saved me typing 😊) .
He shouldnt have to waste time saying the obvious , it's in the handbook
@@malcolmkempster7858 You expect people to read (the handbook) !!
I feel for you Lee.. But the root cause was the timing chain seal.. Yes he's been crazy driving it and if he'd been scrupulous he could have played dumb and said it happened yards away from home when the lights came on and thought it would be safe to drive it home.. It's a mine field in the car selling business.. But pleased it had a positive outcome for all concerned.. Brilliant videos as well Lee.
Had a tertiary belt go on me a few years ago on the M1 (at the time I had no idea what it was). Dash lit up like a Christmas tree🎄. First thing I noticed was the loss of power steering, then lights started to dip. I pulled off at first junction and let things cool down for an hour, as noticed temp was rising. I had already called for recovery. Anyone that drives a car in this condition for more than a few miles knows they are gambling, as they know something serious has occurred.
It’s a bit like watching people drive through flooded fords etc, they know it’s a dumb idea, but they still do it (Ego problems I’m thinking)..BUT…no one else should foot the bill for their mistakes, other than themselves..it’s the only way these type of folk will learn! Problem is today, most people want to blame someone else for their own stupidity.
I would have sorted the belt and seal . But because he drove it knowing the belt had failed and if it had caused additional serious damage to the engine then I personally think that the fault for the further damage would lay at his door and it would be at his expense.
Perhaps lesson learnt is that telephone calls should be recorded incase the customer retracts the info he gave you making himself liable for major engine damage. There would have been more lights on that dashboard than at Blackpool!
some people amaze me ,not only did your customer drive it without a drive beltbut actually told you what they had done,the mind boggles,my drive belt went on my van a couple of months ago on a sunday,i had it rrecovered 250 niles from home knowing that i didnt have a waterpump running
I must say I’ve never trusted car dealers
but you seem a very genuine decent guy
You deserve to do well 👍
You’re spot on Lee, says in manual if red dashboard light shows, pull over safely and contact dealer.
You defo shouldn’t have been paying for a new motor 👍🏻
some people have that attitude they want to get home and not care till they damage the engine or some don't buy breakdown cover as they don't want to payout £10 a month depending who your with
Customer 100% libel for replacement cost had that been the case, had lets say a wheel fell off would they have carried on driving the car then said you need to fix it, You did the right thing under the circumstances.
,
We have all ran into problems over the years with all sorts and as long as everyone is fair & reasonable life is good.
I think a fair way given the seal leak, it would of been good to have a bit of both, especially as they then created a bigger problem, the weighting of that is then tricky. But I think goodwill, good name is sometimes far more valuable then not giving some level of recompense. Great vid as always.
Get that running.... holidays booked 😂 love that!
Lol. Get that running and the Mrs will be thinking she gets a new Range Rover 😂
The manuals are always a good resource in those instances. They usually say don't drive...
Make the customer pay for it you are a fair chap great vid again
I recommend mate you start recording your conversations if you don’t already…that way you’re covered for them hard convos where the customer has to pay for their neglect…it’s what my old man does works every time 👍
Better just hope it's a easy fix. Had you got into a heated exchange with the customer all sorts of horrors could have ensured Court , consumer people solicitors, etc possible damage to your pitch bad feeling towards you in various ways. You were nice and helpful got it sorted way to go man!
Its funny I always hear about ropey Renault electrics - I have had two Scenics in my time - real high mileage cheapies one cost me £900 one cost me £1750. Got warned about electric handbrake failures, window failures, other electric maladies but in just over 5 years with the two I had one blown bulb - that was it. Decent tough old cars in my view
Trader mate of mine went to court over a similar thing, customer had water pump leak on a zafira while on holiday in Devon. Took it to a local garage which diagnosed the problem but she decided to drive it 150 miles home and cooked it up on the way.
AA delivered it back and my mate said similar to you that it shouldn't have been driven and its her fault.
She went to court and they decided shes not to know that it shouldn't be driven so not her fault and as still in warranty he had to give her money back and pay costs.
Ridiculous court decision IMO. Some people just have no common sense. And these idiots are allowed on the road.
Sometimes it's difficult trying to deal with the hard of thinking.
The warranty repair seemed like a hard one, I understand that the customer could of potentially boiled the engine but due to the seal failing I'd say it would be more of a repeat repair been as you had the timing chain changed along with that seal, at the end of the day at least you solved it with minimal damage. Plus going forward you've got more chance of that particular customer coming back for more vehicles or even referring friends and family 😃
You sorted the, warranty clam very well. You are right, the customer, had little knowledge. I would say very very, little knowledge.
Lucky you got it sorted Lee, though you can't trust the general public - wonder how some of them safely get through life
It never ceases to amaze me what some people do.
You are absolutely right, why would anyone do what they did?
That old corsa would make perfect first car for someone.
sold it today 👍👍
Wow ! That was lucky Lee, as you know, you only normally get one chance and cooking it even once does the head gasket at least ! There is always one..... or two ! 🤔
Absolutely agree with you! Very fair.
Be a motor trader it’ll be fun they said lol 😮
Think you have handled this spot on, but obviously the “ mechanical student “ hadn’t been paying attention in class.
Unbelievable. Excellent handling of a tricky situation 👍🏻
Customer could have caused damage to the engine due to his actions
NO one could expect you to be liable
Always enjoy your videos
Totally Agree with you , Lee ,,
Shouldn't have drove it all those miles ,,
Glad it turned out in the end ,, Happy Days ,, Keep em coming 👍
i would be more than happy to buy a car from you lee your princes and customer service is spot on love you're podcasts 😎
Customer should have paid for the engine if needed but then if he had asked on Facebook all his friends and strangers would say no its the garage fault, a no win situation, I am glad you sorted it out lee
I agree Lee, customer absolute donut for driving the car with the belt disintegrated not once but twice…unforgivable.
100% with you, he should never have carried on driving, never mind driven it again.
Happy 50 thousand subs🎉
Had it screwed it up you could have done the negligence thing and I think had it gone to court you’d have won.
I reckon you would have done a 50/50 with the customer personally
Either way you dealt with it showing integrity and that goes a long way in this trade - Fair play Lee !
Would agree customer would be at fault after knowing something was wrong and carrying on driving. If the engine was damaged it should have been up to him for the repairs and not you mate. Great videos keep them coming. Cheers
When the dash board red light comes on, I have nearly shit myself. I always pull over, call my breakdown and get the vehicle looked at. I have had two cars now, with overheating problems, fixed and sorted numerous of times. One which I did purchase from a still operating car sales. The vehicle was still under 3 month warranty. When I mentioned this to the garage regarding the red light, they said it was not covered under warranty. This was the same car. The same car which later had an exhaust problem with. Britannia found the car had been repaired previously and had a rag wrapped around the exhaust pipe. I had paid for a new cylinder to be replaced on an Automatic car! The car was sold to me with a full year MOT and 3 Month warranty.
It is so refreshing to know, that there are still reputable sales out there Lee!!
Should have breakdown cover!! It's silly not to!!
What you've got to remember is them corsa d don't have a temp gauge
You're absolutely right 👍, and the customer should bear the cost. However, if it came to a claim, I doubt the customer would be honest, making it challenging to prove they worsened the issue. Since there was already a fault or failure, it would be difficult to prove.
The best-case scenario would have been to split the bill. I doubt you would win that case in a legal dispute.
That is unbelievable, surprised it didn't melt the piston seals. Or weld the piston to the block.
amazed it was ok in the end, lucky for both parties involved
You was very fair what you did but they would have had to pay for a new engine if needed
Lee, I think you are quite right in respect of changing the oil seal and the belt. Perhaps the customer acted in a less than perfect manner, however, the fault does come back to that original faulty seal, causing the problem in the first place. God knows what the customer was doing but he was young and perhaps, will learn from this but I would not count on it. Put it behind you and keep up the good work. there's a lot more customers out there.
I definitely believe you are quite right 👍👍👍
Proof if you service your cars properly they’ll be fine, My first car was a 2006 Corsa C, Timing chain rattle at 44k miles, Do miss that car though 😊
Li regarding the Corsa, we live in an era where the onus is put on the vendor regardless of circumstance. this has as much to do with a competitive culture of other vendors giving it all away to gain a competitive advantage via social media positive reviews (risking putting others out of business hopefully before they do) and a consumer thinking of 'its under warranty - not my problem mate' irrespective of what the law may say; try and prove neglect.
I guess this is why those insurance warranties were invented, its the perfect side-step.
Love to see the cars in p/e corner 🤣. That customer with the corsa should have paid for the engine if it needed doing. Fair play for fixing the belt, and the oils sealer
Love watching your video's.
I appreciate that!
@@carukchannel a pleasure. I've even got an ex colleague in the ambulance service into watching.
When they told you on the phone before making any reaction you should of got them to email you what happened that way you would of been covered even if the convo went the wrong way
i recently bought a corsa from 2008, i had the same problem ! the belt snapped and luckily i was fairly close to home (no more then half a mile) i knew it wasnt going to be good to drive with no belt so was carful not to over heat by limping it back at under 20 mph till i got it home, called for a local parts shop to deliver a new belt to me which they did the next day, by which time i did what i needed to do in terms of removing bits to access the tensioner so i could replace it, this happened the same day this video was uploaded !!!!
safe to say the belt is now on and car running fine, just have a mysterious battery light on (solid doesnt flash) which indicates bad alternator or batter but tested both and both are fine ! ? will get a replacement batter and see if that fixes that lol
2nd video of yours im watching, that lady insisting to buy that car was a strange story,hope she gets help,46 years as a mechanic self employed for 34 years ive come across some strange customers one thing i wont do is after quoting for a service ,inspection will never take payment upfront, many times with new customers quote for front disc pads,car dropped off get a call a few hours later'can you give the car a gecheck over while it is with you 🤔.
get them to pay for it as not your folt all i got to say about them no brans great blogs as all the time Gary from Crewe 👍👍👍👍👍👍👍👍👍👍👍👍
Happed to me cambelt went in my way home. They had to fit a whole new engine lovely jubbly, so you take a hit
You're not wrong.
The mind boggles mate.
I agree with you. You would be liable for the belt and seal but if the engine had gone then that was as a result of the actions by the owner. So they should pay for the engine. Difficult discussion to have with them but a learning experience for them. I’m surprised with the persons knowledge they decided to do what they did. !!
Halfords chief mechanic in the making
The customer is always right you should pay in full as it may have been on the way out at the time of sale
This is really interesting to see. as I’m the unlucky one in my case ( CORSA 2011 SE ) purchased from a private seller 1st car they plugged the thermostat ( taken it out ) and left the housing installed. to hide overheating issues they’ve had done 1500 miles in it unknowingly driving a car that isn’t getting up to temp as my corsa doesn’t have a temp gauge. anyway car eventually went into limp mode fan spinning full RPM and car with spanner light on plugged in OBD2 and got thermostat stuck open code that’s when I discovered no thermostat
anyway as soon as new thermostat is in car is found very heating suspected head gasket by the looks
having to get engine rebuilt
Sorry to hear, they are common for head issues
@@carukchannel I’ve heard they are common for the head gasket to go. car is 119k miles tho I purchased at 117k so one do them things paid £3100 tho but it is a 4 speed automatic not manual so twice as expensive
Your totally right bud, they should have stopped St away, red lights mean stop, at the end of the day it's their car, not yours, if it had seized the engine I'd have done the job say at cost, unfortunately whoever fitted the chain has caused it tho.
Nice one Lee if they drove the car knowing it was broke it’s down to them he shud av phoned you as soon has it happened you cud have picked it up and sorted it out you don’t drive a car with water pump belts missing and he’s studying mechanics WTF .Cheers Lee have a Top week 🙂🔧🎥✌️
I agree with you, mate. The problem is that you can't buy or teach common sense 😂 years ago we give a £4k lovely little car with very low mileage on to a family member who carried on drive with the RED temperature light on. Then, cooked the engine and they just scrapped it. Easy come easy go as the saying goes 😢
perfect way of dealing , customer error , not car !!
Done the same thing as you.glen.
I think knowing I would have been liable for the oil seal and belt issue I would have suggested going 50/50 if indeed the head gasket or engine was in need of repair. I have had engines showing head gasket failure a number of months later after overheating so will keep my fingers crossed for you.
Tricky one. On the one hand, the customer is an absolute weapon for continuing to drive it. On the other hand, a court of law would be asking questions as to why the car was sold with a leaking seal, which ultimately caused the belt to fail, whether you knew about the leak or not. If it had come to the worst, a 50/50 repair bill split would've been fair IMHO.
I think those older corsas are better than the newer ones
Put the yellow Fiat on your roof! Would make great advertisement for you. Cheers!
Because the whole scenario was caused by the leaking seal I think I would reluctantly have put it down to a bit of bad luck and taken the hit fixing it whatever the damage . Had there been just a snapped belt and considering their neglect driving it when very unwise , I'd have held them at least 50% responsible for costs had it come to new head gasket /engine etc ... Just my opinion because you asked .. I think you do a great Job and would happily buy a car from you . I hope I don't get boiled in engine oil by your followers for this 🤕
For something like crank seals, I only buy and fit genuine items. Saving a couple quid on factor rubbish isn't worth the potential headache in my opinion.
Unbelievable the customer was round the corner and did not come straight round to see you. If engine had needed replacement would be down to customer. Reminds me, of my son on his first drive after his test. Red light came on keep driving, lucky he was following me. I could not see so stoped . Then saw the steam coming from his engine. Was luck just need AA tow home and a new hose pipe.
It's a difficult one as the cause initially was the leaking seal which you had replaced, having said that there is no excuse for him driving on once he knew that something had gone wrong. Unfortunately you are dealing with the general public and, well, any thing could happen. He didn't happen to have a suitcase wth him.
😂😂😂😂😂😂😂
Probably how the “ suitcase saga “ would have ended ?
The 1.6 VW diesel engine if that era is a terrible thing, not just the chocolate injectors but the terrible egr valves and turbo vane problems too. Youd be brave to retail one. Petrol far less hassle
In my opinion he’s voided the warranty if the head is knackard in my opinion
It’s remarkable to my eyes how modern those cars running up towards 20 years old still look, such as that Suzuki Swift. I’d have one!
Also, with the ever increasing nonsense from those who like to interfere with our lives, I’m really liking stuff from the analogue age. I do not need to Bluetooth my phone to my car. It’s all crap being broadcast & what’s wrong with a CD player?
No way would I of paid for an engine, anyone with any sense would not have driven the car , lucky escape there Lee , that could have been a nightmare.
Think the customer isn't as savvy as they think they are and this should be a lesson for them. If the engine had gone "head cracked, cylinder head gasket gone and needed skimming, valves reseating etc" then they are liable and you would be right in pointing it out. I cannot express how lucky that people have access to a dealer like yourself because in my 50 years of owning cars you are one of few I would by a car from.
My father started off with novas then moved on to corsa for his driving school business he only ever had 1 lemon corsa which was a mark 1 Isuzu 1.7td which had a very bad engine knock straight out off the production line which the dealer pleaded ignorance about until good old dad parked up outside the dealership ship and poured a petrol can of water on threatening to set it on fire then the dealer finally listened and took it back and swapped for another which was higher spec and also reimbursed him with 2 weeks of wages for all the hassle
The driver needs to take another driving test and he doesn’t check under the bonnet I think personally he was trying to get a new engine out of it😮
Agree with other comments that customer did not follow official Vauxhall instructions on what to do in the circumstances and hence negligent. Didn't he check the oil levels/notice it was losing oil prior to the belt failure?
Driving my car around when it's buggered ?....that's normal in my life Lee....but it's my responsibility when it goes tits up...and it usually does 😬
Love this channel 👌
Hate it when you get a dodgy part,don't use that same oil gasket brand again & do tell the parts store about that issue, hopefully they pass on the info.
If it overheated customer should pay,but saying that a lot of customers don’t understand how cars work so tricky one,because your bad seal caused the belt to come off then he probably be in his right to make you sort it out Lee.anyway you were lucky it did not come to that all the best.
Hi lee the customer was definately at fault its a no brainer 😂😂
Hi Lee. 👋 how are you doing bro. I like that Megane and the Suzuki Swift. You have been very busy lately so take it easy. Chat soon bro 😅🇨🇮
Yes been very busy, thanks for watching liam 👍👍
Interesting, the customer was lucky the cyclinder head wasn't warped. However, if the engine had blown it may of been an issue of discussing who pays. The customer could argue the problem stemed from the oil seal. It is a difficult one especially with consumer rights today, if they had paid part credit card then the customer would have the card company refund them and then you repaying the card company. Also, you need to be favourable with social media. Negative comments can do damage. You did well to look after the customer and explain the situation. As for if you needed to replace the engine I would have explained that the severe damage has been caused by driving the vehicle, I would have suggested as a good will gesture an offer of 50/50 on costs for replacing the engine this would give damage limitation and a positive outcome on social media.
Hi Lee, unless one has dealt with the general public, one would not believe how dumb and rude they can be. If a tyre loses all its air, one should fix the puncture, or replace the tyre, not carry on driving til the hub melts and the road wears throught the floor lol. What a plonker, I bet the customer was a younger person...says it all, OH well its under warranty, so its not my problem. Tough luck matey, I would pay the new belt fix and fitting, then bill the plonker for the rest, you cant help stupid. So you should not be paying for moronic behavior. Love the channel Lee, good honest treder, good luck Sir.😁
Years ago we had a car front in the east end of London. Absolutely no way could you ever suggest the customer was negligent. Guarantee you come in the next day and if the site wasn’t,t burnt out every car would be damaged. Or they were aggressive and wanted a massive fight. Couldn’t win. Left the trade years ago.
I've heard there's a lady with a suitcase looking to buy a corsa 😳😂
no chance 😂
Sadly, outside of the trade, (and sometimes within it) hardly anyone has any mechanical knowledge, or sympathy any more. Even warning lights are considered something pretty to discuss over dinner at the weekend, or at the monthly visit to the parents. However, once they knew something was wrong, they should have called, or got professional advice from somewhere. Continuing to drive, with a known fault, puts some of the blame on them. They should also have been checking the oil at least once a month, at which point they should have noted the mess. If the engine had been toast, I'd have offered a used engine, and they pay the labour.
No way ozaa would i have paid for the engine come on every body should stop when all the dash lights are on and there's a nose joining the AA comes to mind doing offers all the time can get the cheapest one at seven quid but not every body no's Lee top channel dude like it 😊
Problem with warranty is people tend to be careless. I would bet he wouldnt have driven the car home if the car was no longer covered. I ran a garage for 25 years and regularly had customers bringing cars in just before the warranty ran out to get me to see if I could find any thing wrong they could claim on. The attitude was its a wasted warranty if I dont claim on it. Not all customers are like this but a fair few are.
Frustrating though it may be, I think you did the right thing, as your reputation is much more important than a few hundred pounds.