How Singapore's World-Class Hotel Concierges Answer Every Request | Hidden Hustles
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- čas přidán 25. 07. 2024
- Part of an elite team of hotel concierges around the world, Les Clef d’Or can be challenged with any request and they will almost always get you what you want.
In this episode of Hidden Hustles, Wendy follows Fasle, a chef concierge, as he prepares for guests and daily hotel operations. In a world where guest is king, how do concierges manage their requests, and where do they draw the line?
══ Content ══
0:00 Introduction
0:35 Morning Briefing
1:12 Society Of The Golden Keys
2:57 Preparing A Milk Bath
4:21 Story: Returning The Lost Gift
4:54 Why Fasle decided to be a concierge
5:05 Afternoon Duties
6:47 Tea Time Conversations
9:29 Lobby Presence
10:12 Decorating The Suite
11:56 Reflections
12:29 A message from the producer
Host, Director & Producer: Wendy (@ohheyitswendy)
Crew:
Amirah Haris (@amichicken)
Pei Fang (@Pfdolala)
Claire (@clairectn)
Matilda (@matildawaltzed)
Ahmad Uibai (@ahmaduibai)
Elisa Loe (@eli.oe)
Benjamin Neo (@benjamin_neo)
Lou Zu Hao (@louzuhao)
Editor:
Lou Zu Hao (@louzuhao)
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Working with Fasle, my former boss at Conrad Centennial Singapore during 2012-2013, was an enlightening experience. As a part-time bellman, I absorbed valuable lessons not only from him but also from the entire team. Fasle's presence and leadership style were inspiring, and I gained insights into customer service that continue to shape my professional approach today. Although I pursued different interests in other industries afterward, the skills I honed at Conrad, particularly in customer interaction, have proven invaluable in my current role where I engage with travelers from diverse backgrounds worldwide.
We can see from Fasle's expression that he is so geniue in making his guests happy. Such a kind hearted gem.
My former boss. The best!
we shall never deny a guest even the most ridiculous request
Actually, we will do anything humanly & legally possible for guests.
mr krabs 😭
We have similar names
Hiw about if i want all the stay to be comped
haha love the wes anderson concept
also, how many balloons did Wendy pop lol
its the balloons i swearrrrr…. 😔
i spent my entire 20s in the hotel industry after ORDing. I was front office staff for 4/5 star hotels and this video made me miss my hotelier days. but the shift work is impossible for a family man, I really respect everyone in this line of work and especially those who are supporting their families with this career.
The Wes Anderson vibes is definitely vibing here ❤️🔥
Thank you very much, Ms. Wendy 🙏🏽🙇🏻♀️❤️❤️❤️
Amazing Team
love the camerawork in this!!!
Well done.. even though we are capable of doing anything possible..but we Golden Keys love to keep it as at humanly possible. Bravo Mr Fasle for an inspiring video..
Been in hospitality for years now, hoping to leave soon
Really though life,
The worse part is tbe salary
But work wise unlike most office jobs i know, we really work
okay production value slay
Wow very informative
Fantastic
Always proud to be part of LCD
OMG THE WES ANDERSON THE GRAND BUDAPEST REFERENCE!
I thought Dior Saddle bag is saddle-shaped? 😂
You're right 🤣
yeah it's not a saddle bag
so well produced!
Just because it's Dior doesn't mean it's a saddle. That's a caro.
Wendy confirm cannot be balloon artist 😂
production game UNMATCHED!!!
that was NOT a dior saddle bag lmao
Can you try to profile hawkers? Do a few different hawkers if possible? :0
the silly thing in grand budapest hotel was real :o
That is not a Saddle Bag 😅😂
Best Wendyson
thats a dior caro lol
Reminds me of Charon of john Wick series
Maid agency next! Pls ☺️
Though it clearly was a mockup, the concierge should tactfully ask if there are medical or safety reasons for guest asking concierge to keep an eye on spouse rather than start by explaining policies. Unimpressed
Ikr that was so poorly handled omg
Ok but why couldn’t they do it themselves if that was the reason? Or tell them if that were the case? They’re not mind readers. And also, people can lie. They’re just trying to avoid being sued if they violate someone’s privacy.
all the salty comments by those who can only afford hotel 81
THAT IS SO NOT A SADDLE BAG?! Fails
Zero finesse at all. He basically just echoes and repeats what the host suggests.
If you want a good concierge team, Four Seasons is the place.😊
Fasle is a champ. Thanks for your service 🙏☺️🫡