It looks like your worm mesh on the ra axis needs to be tighter or the mesh with the motor gear needs adjusting. You can visually verify the mesh with the motor gear if you remove the little access panel on the side of the ra motor case. The ra worm mesh requires removal of the motor box
I know this is a rather old video and you probably resolved your problems by now but I have a few things to mention. First, Explore Scientific's customer service is phenomenal so you should have contacted them immediately. They would have bent over backwards to ensure you got up and running. Sound is always a tough thing to gauge in video because the camera could be picking up and recording things amplified but that mount sounds as though it needs to be adjusted (worm gear) and lubed. With the extra long counterweight shaft, it is possible that the long moment arm of that weight has caused some gear meshing issues. Lifting it and moving it with clutches locked while still carrying counterweights and telescope can add too much pressure to the gear meshing too. Sometimes, it simply needs to be adjusted correctly after being used for a while. And, lastly, when power is not sufficient (meaning it is time to recharge or replace batteries or you have a bad cable connection somewhere) the mount sort of dies in one axis or another or both. It behaves strangely when battery power becomes weak, for sure. This could be the source of one problem. If you are using an AC adapter, you need to have enough amperage... I believe this requires a bit more than 2 amps but I would use a power supply that provides more. Oh one more thing I noticed... applying any type of force to the telescope or counterweight shaft while it is slewing is an exceptionally bad idea unless you desire gear meshing issues. I noticed your daughter wanting to touch and push the telescope while it was in motion and that is an exceptionally bad idea for the gears. Having that longer counterweight shaft only makes it easier to cause problems. I hope you worked out your problems by now!
unfortunately there is none... as i understand explorer scientific bailed on this mount because of the pmc and im pretty sure they will stop making these soon
@@andrewlabat9963 Los kit goto bresser son de muy mala calidad, llevo 3 años intentado que me den una solución a los problemas que tiene el mando, problemas de encendido, mando no responde al pulsar los botones, velocidad descontrolada, fallo en motores que giran hacia delante y hacia atrás sin tocar el mando etc. , no se como siguen vendiendo esto, engañan a los compradores por su precio más bajo, mi consejo es comprar otra marca.
Adorable baby
It looks like your worm mesh on the ra axis needs to be tighter or the mesh with the motor gear needs adjusting. You can visually verify the mesh with the motor gear if you remove the little access panel on the side of the ra motor case. The ra worm mesh requires removal of the motor box
I know this is a rather old video and you probably resolved your problems by now but I have a few things to mention. First, Explore Scientific's customer service is phenomenal so you should have contacted them immediately. They would have bent over backwards to ensure you got up and running. Sound is always a tough thing to gauge in video because the camera could be picking up and recording things amplified but that mount sounds as though it needs to be adjusted (worm gear) and lubed. With the extra long counterweight shaft, it is possible that the long moment arm of that weight has caused some gear meshing issues. Lifting it and moving it with clutches locked while still carrying counterweights and telescope can add too much pressure to the gear meshing too. Sometimes, it simply needs to be adjusted correctly after being used for a while. And, lastly, when power is not sufficient (meaning it is time to recharge or replace batteries or you have a bad cable connection somewhere) the mount sort of dies in one axis or another or both. It behaves strangely when battery power becomes weak, for sure. This could be the source of one problem. If you are using an AC adapter, you need to have enough amperage... I believe this requires a bit more than 2 amps but I would use a power supply that provides more. Oh one more thing I noticed... applying any type of force to the telescope or counterweight shaft while it is slewing is an exceptionally bad idea unless you desire gear meshing issues. I noticed your daughter wanting to touch and push the telescope while it was in motion and that is an exceptionally bad idea for the gears. Having that longer counterweight shaft only makes it easier to cause problems. I hope you worked out your problems by now!
Check for a firmware update
unfortunately there is none... as i understand explorer scientific bailed on this mount because of the pmc and im pretty sure they will stop making these soon
My telescope just keeps hitting the tripod
Have you tried donig a reset?
Fortunately they gave a refund and I went with skywatcher
@@flamingoboot8874 I'm glad you got to solve your problem. How is the skywatcher for astrophotography?
Could not watch much of it because the child was driving me crazy listening to her.
😂
@@andrewlabat9963 Los kit goto bresser son de muy mala calidad, llevo 3 años intentado que me den una solución a los problemas que tiene el mando, problemas de encendido, mando no responde al pulsar los botones, velocidad descontrolada, fallo en motores que giran hacia delante y hacia atrás sin tocar el mando etc. , no se como siguen vendiendo esto, engañan a los compradores por su precio más bajo, mi consejo es comprar otra marca.