2020 Gage Award Winner | UI Health - Service Line Optimization for Underserved Orthopedic Population

UI Health, which is part of the University of Illinois Chicago, in 2015 launched a multidisciplinary joint replacement quality improvement program that undertook eight interventions, including a required preoperative education class; a preoperative checklist; and efforts to support earlier, more effective mobility in patients. Since starting the program, patient preoperative education increased from 10 to 100 percent; patient satisfaction related to physician communication, pain management, and discharge information increased by more than 80 percent; and venous thromboembolism rates decreased from 32.6 percent to zero percent.