Absolutely! I like your style 🙌 Thanks for chiming in. I do like the tensor and BA Q-core Delux but the comfort , R-Value and size of this pad is worth it… and for under $115! Thanks for subscribing and supporting
I had a horrible experience with outdoor vitals. Their gear is great but if you need to return something they are the worst. They will inspect your return and if it’s not in new unused condition they will deduct 20% from your refund. Now this seems fair but my return has a pulled thread in the hood that there is no way I could have caused and they wouldn’t give me the benefit of the doubt and took 20% of the top. I tried reasoning with them to no avail. They give cottage industry proprietors a bad name. Beware
I did have similar experience myself… I ended up keeping the pad and the noise has greatly reduced the more I have used it. I agree on your statement and I did touch on that at the end of my video- I hope it gets better as they grow
The CEO of OV responded to my comment on their YT page. My experience was caused by an overzealous customer service rep interpreting their tough returns policy. Tayson told me they are revamping their returns policy to empower their customer service reps to take more factors into account when making returns decisions and more often than not giving the customer the benefit of the doubt. I was impressed with his willingness to look into my situation and personally respond and do something about it. He has redeemed OV reputation in my eyes. I will be back to purchase more of their outstanding gear.
@@davidjisham that’s outstanding!! I have a good amount of gear from them so I was definitely taken back on the one item I questioned BUT it’s good to hear they are revamping it 💪 Thank you for that update 🙏
good review, keep em coming
I appreciate you tuning in 👍
Just found you on Instagram. A good sleeping pad is worth its weight in gold.
Absolutely! I like your style 🙌 Thanks for chiming in. I do like the tensor and BA Q-core Delux but the comfort , R-Value and size of this pad is worth it… and for under $115! Thanks for subscribing and supporting
I had a horrible experience with outdoor vitals. Their gear is great but if you need to return something they are the worst. They will inspect your return and if it’s not in new unused condition they will deduct 20% from your refund. Now this seems fair but my return has a pulled thread in the hood that there is no way I could have caused and they wouldn’t give me the benefit of the doubt and took 20% of the top. I tried reasoning with them to no avail. They give cottage industry proprietors a bad name. Beware
I did have similar experience myself… I ended up keeping the pad and the noise has greatly reduced the more I have used it. I agree on your statement and I did touch on that at the end of my video- I hope it gets better as they grow
The CEO of OV responded to my comment on their YT page. My experience was caused by an overzealous customer service rep interpreting their tough returns policy. Tayson told me they are revamping their returns policy to empower their customer service reps to take more factors into account when making returns decisions and more often than not giving the customer the benefit of the doubt. I was impressed with his willingness to look into my situation and personally respond and do something about it. He has redeemed OV reputation in my eyes. I will be back to purchase more of their outstanding gear.
@@davidjisham that’s outstanding!! I have a good amount of gear from them so I was definitely taken back on the one item I questioned BUT it’s good to hear they are revamping it 💪 Thank you for that update 🙏