Question Mark Folder Error - What Does It Mean For Your MacBook?

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  • čas přidán 24. 07. 2024
  • Hey everyone, today we are going to be talking about the question mark folder error and what it means for you and your macbook
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  • Věda a technologie

Komentáře • 238

  • @lapfix
    @lapfix  Před 2 lety +19

    ❔📁🍎

    • @bhengee5172
      @bhengee5172 Před 2 lety +3

      Hi. Thanks for you video. I have same issue but just to give a little background. Was trying to install windows, entered recovery mode and deleted the partition I thought I was going to install windows on. after that I got the folder sign. I’ve done everything here but keep bringing me to the internet recovery screen and pops one error or another. Never brings me to the macOS utilities screen.
      Anything else you can suggest please?

    • @muhammadtaymour8668
      @muhammadtaymour8668 Před rokem +1

      I am in the same situation, were you able to fix?

    • @caporavon6603
      @caporavon6603 Před rokem +1

      I have a high sierra and it won’t boot

    • @FelicianoDaily
      @FelicianoDaily Před rokem +1

      @@caporavon6603 same!!! 😭

    • @user-im1gg3qf5d
      @user-im1gg3qf5d Před 10 měsíci

      after doing this safari doesn't work and also app store can u help please i need it this monday

  • @Poquii
    @Poquii Před rokem +3

    Man thank you for this.
    I was following some other video on how to revert to older OS versions (was on Ventura and my Mac started working slowly and heating up: wanted to revert to an older or Catalina which is what it came with). And I only was able to first delete my drives and data.. then was stuck with the grey folder.
    Now with your video I was able to fully understand what I was doing, go through the process, and am currently re-installing Catalina and my mac will be as good as new.
    Thank you for this ! This video is a gem.

    • @depressedsauce2898
      @depressedsauce2898 Před rokem

      I can’t erase mine. It’s greyed out. It’s also saying recovery is damaged

  • @sharmainegomba1476
    @sharmainegomba1476 Před rokem +1

    Thank you so much for this video, I was really stressed and now my Mac is as good as new. I recommend watching this video if you’re experiencing this problem

  • @fireterminators3865
    @fireterminators3865 Před rokem +4

    Thank you so much I watched 15 different videos and none of them helped me yours was the most simplest thank you again

  • @nigelholland1811
    @nigelholland1811 Před rokem +1

    Thank you so much. My son messed up deleting his MacBook Air. I watched several videos none worked, then I found yours. Happy UK watcher.

    • @lapfix
      @lapfix  Před rokem +1

      Great to hear! Thanks for watching =)

  • @michellecasciolo6047
    @michellecasciolo6047 Před rokem

    thank you so much for this video. I watched so many before I found yours. Was missing the step where I needed to erase the hard drive,.. only then was I able to (finally) reload the older OS...cheers

  • @LoopGawdTV
    @LoopGawdTV Před 2 lety +5

    you made this simple to understand, had great screen displays, and explained in detail to what was going on....

  • @Np54-l4l
    @Np54-l4l Před rokem +1

    Thank you so much for explaining the problem and solution in detail. Great job 👍this helped me a lot 😊

    • @lapfix
      @lapfix  Před rokem +1

      Glad it helped! 😁

  • @branimirciric2740
    @branimirciric2740 Před rokem +1

    not know , but just know you've affected my life, and apparently tens of thousands of others, in an imnsely positive way. Thank you

  • @wolfsbane3252
    @wolfsbane3252 Před 10 měsíci +1

    Gods thank you so much. You helped and even with out all the complicated restore drive. ❤❤❤❤❤ thank you so much

  • @karimmitchell3464
    @karimmitchell3464 Před rokem +3

    Thank you so much good brother. I have watched a few videos and no one made it simple like you did. You saved my IMAC and my window. Thanks again

  • @hawkeyemagic4023
    @hawkeyemagic4023 Před rokem

    After weeks of trying, your video actually fixed my old MacBook Air

  • @RandyFrimet
    @RandyFrimet Před 4 měsíci

    Awesome Video. Thanks. Reinstalling OS now. Very clear and concise explaination of issue. I'll be back for addition Mac related issues.

  • @biker1581
    @biker1581 Před 11 měsíci

    lapful, thanks a lot!!!! it worked, I watched many videos but only your's helped

  • @Brandongy69
    @Brandongy69 Před rokem +2

    I had to like the video because this worked for me. Thank you.

  • @kronek99
    @kronek99 Před rokem +17

    What if I can't get into recovery mode? It starts loading but eventually fails

  • @dbbias1416
    @dbbias1416 Před 11 měsíci

    Thank you so much for this very helpful video 👍💯

  • @617steve7
    @617steve7 Před rokem

    This video just saved me a lot of heartache! Thanks!

  • @benklemenzson2028
    @benklemenzson2028 Před měsícem

    Excellent advice - thank you!

  • @bryandavid5043
    @bryandavid5043 Před 2 lety +1

    Tysm man I was stuck for a couple hours!

  • @soofihasan
    @soofihasan Před 9 měsíci

    Thank you. Very helpful and solved my issue

  • @ahmedal-nabhani6593
    @ahmedal-nabhani6593 Před rokem

    You are super helpful
    Thank you so much man

  • @nessie1448
    @nessie1448 Před rokem

    This finally worked and it was easy!! Thank you I thought I was a goner 😂😊❤

  • @LoopGawdTV
    @LoopGawdTV Před 2 lety +5

    You saved my life. I cant thank you enough!!!!

    • @lapfix
      @lapfix  Před 2 lety +1

      glad I could help =)

  • @keithrodgers1030
    @keithrodgers1030 Před rokem

    I have a 27 IMac 2011 model that was working great with a 1TB SSD in it. Then yesterday it showed the folder Icon, the profess bar went half way before the folder Icon appeared. It then sits on the white screen. Can it be a partition causing the blank screen ? The drive was formatted to APFS (High Sierra) .

  • @rubinden89
    @rubinden89 Před rokem

    @lapfix Quick question, I have installed a fresh MacOS on a new SATA SSD external and it is going fine. When installed internally (without the mounting screw), the Macbook Pro unable to detect. But it detects the OG HD inside. Is putting the mounting screw on the new SSD a must to make it detect?

  • @hodysharabi7674
    @hodysharabi7674 Před 10 měsíci

    Can you explain how to change hard desk caple for mac air 11 inch mid 2012 pls

  • @tjwoodland6374
    @tjwoodland6374 Před rokem +1

    YOUR THE BEST IM GONNA SUB I DID SOMETHING LIKE THIS 2 YEARS AGO AND IT DINT WORK BUT YOURS DID TYYY

  • @donnaaimee1514
    @donnaaimee1514 Před 4 měsíci

    SO helpful thank you! 😅

  • @TOBGjaylone
    @TOBGjaylone Před 2 lety +27

    Thanks it worked. It’s crazy how the videos with 1 million views be click bait but u deserve 1million views bro

    • @lapfix
      @lapfix  Před 2 lety +3

      Thank you for watching , Please share that is the only way we can beat the CZcams algorithm !

    • @thisisyoutubehandle
      @thisisyoutubehandle Před rokem

      Would be worryig for Appe if this video had million views 😗

  • @iamvalmira
    @iamvalmira Před 10 měsíci +1

    select the disk where you want to install OS X: there’s no disk to choose? i have a macbook air from year 2012. can you help me?

  • @DubbPP
    @DubbPP Před 3 měsíci

    What's newer Mac's I have a cylinder SSD on Monterey do we still select apfs?

  • @arshiaabbaszadeh8391
    @arshiaabbaszadeh8391 Před rokem

    Hi there, I have the same problem in my mac(A1708) My ssd cart does not appear in the utilities part if I change my ssd cart does it fix. Thanks my Mac is A1708, 2016

  • @Cinefilo_Celuloide
    @Cinefilo_Celuloide Před 8 měsíci

    entonces para ese modelo y los demás que le siguen solo se puede hacer la instalación del OS vía internet, no se puede hacer de la forma tradicional colocando un USB-A booteando O un adaptador que tenga salida USB-A?

  • @user-ot7nv1cn1r
    @user-ot7nv1cn1r Před 5 měsíci

    The question mark folder popped up for me after a week in half from a battery change. I currently have the Macbook Pro mid 2012 13-in with an internal SSD. When I went into recovery mode and selected the Disk Utility. I didn't see my SSD present. Does that mean my SSD died? I don't think it's a cable issue. But I wanted to know how I can start using my Mac again. I have an external hard drive with a few recent backups through the Time Machine application. Please let me know how I can fix this issue!

  • @ogunyomiabolaji6790
    @ogunyomiabolaji6790 Před rokem +1

    this is great, its really made my life easy and then it saved me alot of money

  • @colodrurl545
    @colodrurl545 Před 8 měsíci

    Thanks for your time!!!

  • @aljan10
    @aljan10 Před rokem +1

    Thank you saving me from the question mark from hell.

  • @acielhue1743
    @acielhue1743 Před rokem +1

    What if you accidentally disk utility itself? Can you still recover it?

  • @maxpeters4071
    @maxpeters4071 Před 7 měsíci

    thank you!!! this solved my exact issue.

  • @mynascarfan
    @mynascarfan Před 11 měsíci

    Early 2015 mac pro. Can get to utilities. I can get to recovery mode then it shows apple symbol with progress bar gets stuck at that point. Any ideas?

  • @itman190
    @itman190 Před rokem

    So I found a i Mac looks like a 2020 model. The screen is cracked. That seems like an easy fix but I also have the question mark issue as well. Should I fix the screen first and then the question mark issue? I’m wondering could the cracked screen cause the question mark issue? I found the i Mac on trash day in just trying to gage weather it’s worth it or not and what’s the best way to go about this

  • @tatyanamilter7174
    @tatyanamilter7174 Před rokem +1

    Thank you for the great video. I do not see the internal drive in the disk utility after I clicked on show all devices. There is the Apple disk made media /OS X Base System there. What might be wrong?

  • @Beowolfie
    @Beowolfie Před 2 lety +2

    It worked thanks so much 🙏🏼 (June 1st, 2022)

  • @nidadavolepilloduachyut5855

    Hello but when I press option showing white screen with mouse symbol can u please suggestion what for that

  • @milenadragun1537
    @milenadragun1537 Před 2 lety +1

    OMG!!! Its workk !!! Thanks alot to u 😭 even I send my MacBook to the Apple store they can’t fix it for me 😢 such a waste time and money.

  • @NightyWolf007
    @NightyWolf007 Před 2 lety +1

    Thanks for your videos

    • @lapfix
      @lapfix  Před 2 lety

      Thank you for watching and enjoying them

  • @taraishot100
    @taraishot100 Před 11 měsíci

    I’m so guttered it didn’t work for me I’m gonna have to get a Harddrive like you said at the start

  • @amberbegay886
    @amberbegay886 Před 10 měsíci

    Just wanted to thank you for this video. I didn't complete the setup due to my girls jumping on me, so I just turned off my laptop. I turned it on and ran into issues, but with your help I fixed the problem.

  • @suNRze
    @suNRze Před 10 měsíci

    This is a great video and was easy to follow until I got SMART errors. HELP!!

  • @joeher
    @joeher Před rokem +1

    Thank you so much❤

  • @devinautari8688
    @devinautari8688 Před rokem +2

    I did all the steps, and then tried to install macOS but it keeps giving me notification "An error occurred while preparing the installation. Try running this application again"
    Does anyone had this issue and fixed it? Please help

    • @hanban12375
      @hanban12375 Před 11 měsíci

      I have this issue did you find a fix?

  • @yoneyers5906
    @yoneyers5906 Před rokem +1

    hi , please i have same problem but , my mac does not show any drive, even my external drives they are not showing.

  • @rujijuy
    @rujijuy Před rokem

    What about when the macbook still shuts down in the middle of reinstalling the OS?
    Is it a hard drive problem?

  • @Stolfoa_
    @Stolfoa_ Před 2 lety +1

    I can’t delete the APPLE SSD AP0256N Media. What do I do

  • @newyear3305
    @newyear3305 Před 2 lety +1

    How much would they charge me to do this if I just take it my iMac Pro to shop for this problem

  • @Jakesmusings
    @Jakesmusings Před rokem

    Mine’s a 2013 and can only install Lion. When i get to the disk utility point, there’s no erase, nor does it seem to install.

  • @Hilinasnotebook
    @Hilinasnotebook Před 9 měsíci

    Thank you so Much it work for me

  • @nicksview5626
    @nicksview5626 Před 6 měsíci

    Thank you so much 🎉

  • @ralexanderjones2356
    @ralexanderjones2356 Před měsícem

    Love the video, I’m getting -2005F and -2003F messages

  • @kentwhitaker1508
    @kentwhitaker1508 Před 11 měsíci +5

    Hi! I got all the way to the description of the Internal hard drive within the Disk Utility box at 7:15 in your video. In the left side bar showing Internal and Disk Images, my screen shows the Apple SSD full name and there is no View option above it in the left corner. I could not get my screen to drop down from the full SSD name. So I had no Container disk2 or Untitled discs on my screen. (In fact the Red/Yellow/Green buttons at the very top left are not all there; only the yellow.) So when I clicked on Erase, the format options did not include APFS; the first option was OS X Extended (Journaled). Please help me!

  • @theonlypain6998
    @theonlypain6998 Před 8 měsíci

    Bruh this helped me so much thank you

  • @Moondadaa
    @Moondadaa Před rokem

    BEST video period.

  • @WillJBailey
    @WillJBailey Před 10 měsíci +6

    This doesn’t work for me. Command R does not bring up Recovery, only Internet Recovery, which doesn’t work - once I connect to wifi I just get a turning globe.

    • @faisalamiri1442
      @faisalamiri1442 Před 3 měsíci +1

      First click power button \ and hold the( option )button

    • @vvsarii
      @vvsarii Před měsícem

      @@faisalamiri1442still takes me to the internet recovery screen

    • @bd1zzle
      @bd1zzle Před měsícem

      See I get that too but says an eta of when I’ll be in recovery mode then made logo like it’s installing something and brings me to my MacBook’s utility page. Wait and see. Mine says I have no space and maxed out so good thing I can careless and delete everything and then try to reinstall osSierra for me

    • @MichaelShaw-ru1fe
      @MichaelShaw-ru1fe Před 19 dny

      @@faisalamiri1442 WOW, this actually got my daughters to connect to the Internet, TYSM . !!

    • @sumanbhari1609
      @sumanbhari1609 Před 14 dny

      @@faisalamiri1442same problem

  • @joshpage1070
    @joshpage1070 Před 2 lety +1

    what can i do if it doesnt process any further then the wifi log in

  • @counsellingwithcoaching
    @counsellingwithcoaching Před 10 měsíci +3

    Hi, I was trying to erase all my data to restore it to factory settings, but I think I've deleted too many things and now even though I tried all the steps of switching it back on recovery mode, I can't get rid of this question mark folder error 😢

  • @TheMuffinz91
    @TheMuffinz91 Před 6 měsíci

    I've got an old macbook. And I get that file with questionmark thing on the screen. But I manager to delete mackintosh HD by mistake. And now i can't install high Sierra on it :(
    And in utility i can't find anything like " Apple ssd" . Ive got Hitachi HTc as intern harddrive and OS X Base System .feels like a mess . What can I do?

  • @ordepetneciv327
    @ordepetneciv327 Před rokem +1

    thank's 👍 great video..
    if I send my Mac can you guys work on it...???

    • @lapfix
      @lapfix  Před rokem +1

      Thanks for watching, all of our contact information is located in the description

  • @jwproduction508
    @jwproduction508 Před rokem

    Mine starts at mac os extended journaled is this a problem?

  • @sebastiangalindo9961
    @sebastiangalindo9961 Před 2 lety

    hello I hope you are well, I have a problem with an imac 🖥 . So my boss gave me his imac that He basically never use and the only problem is that He did not remember the password, so I decided to go to youtube and try to format the imac but I think I did not do well and now I am trying to press all the keys ( command , r , option .. etc ) but the computer does not respond , it’s juts like there’s nothing inside , is there any way to solve this ? if you can help me I would appreciate it very much

  • @randyrandeh
    @randyrandeh Před rokem +2

    Thanks, this was a great video, but my drive doesn't show up at all, even in disk util even with a new SSD on a 2016 16" MBP, any advice @lapfix

    • @lapfix
      @lapfix  Před rokem +2

      The only macbook pro from 2016 (and newer) that has a removable ssd is the a1708 model 13". Which model did you have? I assume it is a 15" a1398 2015?

    • @randyrandeh
      @randyrandeh Před rokem

      @@lapfix You are correct! It is a 15" A1398 2015.

    • @randyrandeh
      @randyrandeh Před rokem

      Any insight @lapfix?

  • @MxcoAlwsTrd
    @MxcoAlwsTrd Před 9 měsíci

    Hello can i ask how about i accidentally deleted the OS because i try to install an OS that could not support my mac? Thank you

  • @liasmith614
    @liasmith614 Před rokem

    Hi Goodnight, thank you so much for the video. My problem is that but my macbook is not accepting my wifi password. I don't know what to do

  • @immaculateaddicts
    @immaculateaddicts Před 6 měsíci

    What would I do if I want to wipe clean I have a 2017 MacBook Air pro

  • @deepdhar14
    @deepdhar14 Před rokem

    my macbook pro 2017 below 80% battery doesnt start and shows folder icon unless i connect the charger to turn on my macbook but when it is above 80% it works fine what can be the real issue with mine ?

  • @puneet7748
    @puneet7748 Před rokem

    In my laptop It didn’t showing the external drive option as untitled in this video…what should I do?? Please help

  • @mikedimba6444
    @mikedimba6444 Před rokem +1

    You are a hero!

  • @nestorjason788
    @nestorjason788 Před rokem

    U just saved me thanks I was resetting a MacBook for a friend and ended up there watched a previous video but it didn’t work but urs did imma subscribe and like but it’s unlikely I return unless I get a macbook myself MacBook myself 😂

  • @noneyabusiness6223
    @noneyabusiness6223 Před rokem

    What if mine doesn’t even show a drive. Would apple have taken it out when I sent it in for a trade and they sent it back due to something cosmetic? I’m not a technical personal at all. I need help 😅

  • @WoeWoeWoe
    @WoeWoeWoe Před rokem

    Thank you so much

  • @keorina204
    @keorina204 Před rokem

    Thank you so much bro

  • @daniell.2527
    @daniell.2527 Před rokem

    Does same method work for MacBook Pro?

  • @tommyjohnson7506
    @tommyjohnson7506 Před 2 lety +1

    Got a1502 that shows the blinking folder icon i swapped ssd from a known good working a1502 and still does the same also im unable to boot into recovery mode or any other mode

    • @lapfix
      @lapfix  Před 2 lety

      There wouldn't be an OS installed. Did you try holding "command-R" to get to the recovery mode to install the new os

  • @user-su6on7jj7h
    @user-su6on7jj7h Před 10 měsíci +1

    What if apfs format is not showing up or erased

  • @Visualize_time
    @Visualize_time Před rokem +1

    I can’t get to that macOS utility page anymore, the internet recovery starts to load and then goes back to the folder with question mark. I was using the computer fine and then boom froze in chrome so I powered off, when I powered on, it went to the folder. It’s been so many years with this computer so I don’t know if it is hardware or software. I need this computer to work! Please help!

    • @lapfix
      @lapfix  Před rokem

      Try a P-RAM reset first (cmd-option-p-r) and try again to see if the recovery page comes up. I still think there is a hardware issue either way. We have all our contact information in the description

  • @DJ.AVIATOR.OFFICIAL
    @DJ.AVIATOR.OFFICIAL Před rokem

    THANK UUU!!! UR MY HERO!!!🙏🏽

  • @coco_munroe
    @coco_munroe Před 10 měsíci

    God bless you! You doing the lords work because I panicked after deleting the HD

  • @saifumor
    @saifumor Před 6 měsíci

    can you make a tutorial for OS X?

  • @mirianflores8526
    @mirianflores8526 Před 14 dny

    I’m stuck when I get to the reinstall (macOS Sierra) 120.67 GB total and I have 120.45 GB available what do I do? I’m not very savvy but broke to take it in or buy a new one

  • @papajanOnly
    @papajanOnly Před rokem

    thank you much.

  • @rrpittma1
    @rrpittma1 Před 3 měsíci

    Thanks !!

  • @yarzartun2652
    @yarzartun2652 Před 2 měsíci

    Will I get my old data file back or will they be deleted?

  • @sairajaanuchandra3667
    @sairajaanuchandra3667 Před 9 měsíci

    I can not reinstall os it shows recovery server can not be contacted and yes it is connected to internet and i did set the time and date through terminal but it still shows can not contact recovery server

  • @djtintin
    @djtintin Před 11 měsíci

    I have this model and all I get is a white screen. Replaced unibody hard drive cable still nothing. Tried key options. Got no recovery options etc. replaced hard drive still nothing.

  • @basitQ360
    @basitQ360 Před 5 měsíci

    Cannot see APFS option in the list. What to do?

  • @T_chux247
    @T_chux247 Před rokem

    Hello, where are you located?
    Mine I bought off someone who swore its alright and left me with a fake number.
    It's a 2018-19 MacBook air.
    Can you Fix this please?

  • @basitQ360
    @basitQ360 Před 2 lety

    Can you help me out, I’m pressing the keys but it still comes with folder.

  • @ubaidnisarlone3145
    @ubaidnisarlone3145 Před rokem +1

    I have the same problem but at the time of installation of os it asks for "select memory " but it displays no options ..
    And if i go to memory section it does not show internal memory i.e ssd .. it only displays system memory which is 1gb

    • @Ruthran1
      @Ruthran1 Před 11 měsíci

      Hey, I got into the same issue. Can only see system memory of 2GB. What did you have to do to fix your issue?

  • @jeffreyviolanti3241
    @jeffreyviolanti3241 Před rokem +1

    Thanks, it worked!

    • @lapfix
      @lapfix  Před rokem +1

      Glad we could help

  • @Hakunamatataxyz
    @Hakunamatataxyz Před 7 měsíci

    I cant see my internatl disk on Disk utility, does that mean it is my hard drive problem ?