How's Nesting?| What's the goal?| Attainable? YES!
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- čas přidán 26. 09. 2020
- How's Nesting?| What's the goal?| Attainable? YES! #alorica
#nesting #training #bpo #callcenter #alorica
🎥Facebook Page: / jelinebracamonteavellano
📹TikTok: vt.tiktok.com/ZSdt5J7n1/
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✅ • ALORICA Application Pr...
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She’s actually really good and has a nice calm voice.🥰😍
Thank you dear😘 You made my day!❤
Congratulations Ms.Jeline, and thanks for your video. God Bless! 🙏
Hi! I've watched your mock call videos and I love the way you handled each call. And honey your voice and accent are unbelievably soothing, it seems to be able to calm people. Btw, I'm getting ready to be a CSR and I'm still learning the ways of how call center agents handle calls so I'm really glad that I found your channel and I just wanna say that the videos that you created are a huge help for us newbies on getting the grasp of things in the call center industry. Kudos! ❤
PS: Congrats on being the valedictorian of your class! 🎉
Hi, Laarni. Thank you so much for reaching out to me. I'm glad that I was able to impart something that helps you. Your kind words warmed my heart. ❤ I wish nothing but success in your call center journey sweetie. Godspeed! 😘
Congratulations Ms. Jeline I know that you deserve it because you're such a very good English speaker
I guess its not her first time applying in bpo bcoz of her tone and fluency. She actually looks tenured in this industry and hoping I will be like her soon :)
Hi, congratulations for being the class valedictorian! Just wanna thank you for all the tips! I've been binge watching your videos because I recently got hired by Sutherland, Amazon PLS Account. We'll start nesting next week and I'm learning a lot from you!
Thank you dear and congratulations for getting the job! 🤍 I wish nothing but success in your call center journey. 💕
Hi co-Alorican, CONGRATULATIONS🎉🎉
I love your sweet voice. I wish I were as sweet as you 💗 Thanks for all your vids. These would all help me out in the long run. ☺ More vids please. I'm on nesting still and I hope I pass. 🎉👏 More tips please and mock calls pleaseee 🙏
Ughh. Thank you sooo much, dear😍😘 I'm happy to see an Alorican sister here😉 Godspeed on your nesting and I know that you can make it! 💕 No worries. I'll try to upload as many mock calls and tips as I can, dear... 😘
You deserve it darlin! Talented and very fluent
Oh, thank you! 🙏🏻😘💕
Thank you Ms. Jeline! 👍🏻👍🏻👍🏻
You're welcome!💕
Congratulations ms.jeline🥰😍 you really deserve it, I hope that I can be like you someday, very eloquent, really fluent. I'm happy for you mam
Congratulations for being a class valedictorian, you did great! ❤ Your voice is so lovely.
Tomorrow will be the start of our product training 😁, and all the advices you've shared will be noted.
Largo Voice account.
Hehe. Thank you, John.😊 I truly appreciate it💕 You did a great job too and Godspeed on your product training! If you're from Centris then we're just one floor away...
Congrats po! I love your voice! Just want to share that today we are on our product specifics already. I hope I absorb every detail I have to bear in mind and I'm praying to pass our nesting as well.
That's awesome! 😍 You can certainly do it, dear😘 You'll just be surprised that you already know almost everything about the product after your nesting 💕
Good luck dear! ❤ Thank you for your feedback, I truly appreciate it!😘
Congratulations po Ate🙏💐 Your building connection and emotion is so genuine po and I can really say you are a very interesting person po and you deserve it🙏❤️
Thank you for the kind words, dear. That means so much to me. 😘❤
You deserve it Ms jeline, I hope that I can be like you someday
Thank you dear, I know you can. ❤
Great job, anak! Keep it up.
Thank you! 💕
Congratulations, Mars💖💖💖
Ala 🤗 thank you Marsssssss!!!😍😘😘😘
Congratulations, you're amazing!
Thank you! 🙏🏻💕
Very helpful! Awesome 😍😍😍
Thanks !💕
It's helps us. Thank you 💕
You're welcome. ❤
I'm on my way to 4days new hire quest. Hope I could reach same as yours. Congratulations 🎊
You can make it, dear!😊💕 Congratulations in advance too!😍
ms. Alrightyyyy! CONGRATS SATIN WAVE 153 😍
Yessssss!!!😍 Finally hehe😘 Congrats mwachhhhh
Congrats gurl!
Thank you so much! 😍💕
Hi Jeline. May I ask what will happen to agents that undergoing nesting but the problem is, the tool that is needeed for accepting chat/call is not working/included in the provided tool by the company? Will the agent pass the nesting stage? Thank you. Hope you can answer me.
You really deserve it ma'am sobrang galing niyo po talaga idol ko po kayo
Thank you, dear. 💕
Hello,
I'm a newbie, I was told that I'm registered for AloricaLearn. I tried looking for what that term really is and got no luck, all that I've been told about is that I have 2 weeks of training after that I'll take the Berlitz exam, on which if I could pass I would get my J.O.
I got Telco with a shifting schedule. Really hope I could pass my Berlitz though so I can actually have a job! Cross-fingers! 🤞🤞😭
Hello! I'm a newbie and don't have an experience in BPO industry but thanks god I survive the online training and I'm in the process for face to face training. Thank you for your videos it helps me a lot. Can please give me some tips specially about EPA and Paraphrasing part hehe 😅
Very helpful!!!
Thank you. ❤
I am Soooo Proud of Youuuu😊😊😊
Oh, thank you🙏 I appreciate it sooo much. 😘
Awesome!
Thank you!😍💕
Congrats 👌😇😇
Thank you dear!😘💕
Congratulations mam Jeline u deserve it Po sobrang galing niyo mam 👋👏👏
Thank you, dear. ❤
Thank you, dear. ❤
I love your voice very calm and sweet more vids pa po on retail account please
Oh, Thank you!😍💕 Sure dear I'll upload more vids on retail😘
😍😍😍
Hi jeline, this is my first time to hear your voice and it really amazes and captivates me so fast ... where did you get that vocal girl 😍😍😍 anyways, after watching this video (the valedictorian certificate) this gave me alot of interests to penetrate a new field ... you inspired me jeline. Thank you and godbless you 🙋
Ohhh, wow!!! 😍 this is soooo touching, Jacqueline😙 I'm glad that I was able to inspire you with this simple video. Thank you, girl! I know that you can do better than this. Godspeed!💕
@@JelineBracamonte thanks ms jeline. Godbless and stay safe!
Likewise, dear 😘
I WILL START MY PRODUCTION TRAINING ON MONDAY AT ALORICA!! WISH ME LUCK ITS MY FIRST JOB AND IM A WORKING COLLEGE STUDENT😫🥺
Wow! 😍 Congrats, dear! Good luck😘 💕 Working while studying is not easy so I salute you for doing so! I was once a working student too😊 I know you can do it! 💕
Hello... I learned a lot from your videos..... I've hired at alorica and my start date will be on July 12..
You rock! That's awesome. I'm happy for you dear. Thanks for supporting my channel. I appreciate it. Godspeed! ❤🥰
Hi! I subscribed! Why you so good in english.. i kind a jealous and i wish i have the same conversational skills as yours.., Why oh why Im so frustrated to be a good english speaker.. Galing!
Hi, Jc😊 Thank you for subscribing to my channel and watching my videos 😍 Dear, you don't have to be jealous 'cause you're sooo good in English naman! 💕 You're awesome!
Congratulations! Just wanna if can you get terminated if you have a low score or not performing well?
Hi, dear😊 Thank you! 💕 To answer your question, yes dear, there's a possibility to get terminated if the metrics is not met.
Galing naman, i have plan to apply for T-Mobile, hopefully makayanan ko
Hi dear😊 Thank you!
Good choice, I heard a lot of good things about T-Mob. 💕 I know that you can do it😉 Kayang kaya mo yan, practice lang dear and confidence...
Hello Ate, start na ng training ko sa Alorice this coming Nov. 15, 2022. US Bank account. Any tips po? Hehehe thankyou and Godbless po
You have a sweet sweet voice.i wish i could have that same voice
Oh, Thank you!😍💕
Alorica¡? I am taking a training for ADT, I am already in nesting and this my second week yesterday one of my colleagues was booted out😮💨
Hi can I ask you a question? So I just started training with alorica for the work from home position, after you graduate how long does it take until you get your actual schedule and what hours you will be working? Thank you for these videos ❤️
Congratulations!😍 the transition of the actual schedule usually takes a week...the time varies thou. It could be 10 PM- 7AM, 9PM- 6AM or 8PM- 5AM 💕
congratz
Oh, thank you dear😊💕
Hi maam. New subs. Here👋 thanks for your vids. Very informative. Anyway may i ask how old are you ?😊😊😊😊 more power sa channel mo. Yey!
Ala thank youuu😘 hehe. I'm 25 y/o po. Thank you for watching my vids. Godspeed!😍💕
Any idea po sa UHC in Alorica? (is it difficult to handle for a newbie like me?)
Hi dear😊 United Healthcare (UHC) is one of the largest healthcare insurance company in the US. The account can be a bit challenging for newbies but you can certainly learn and acquire all the knowledge that you’ll need once you’re already in the training and production or you can try to do your own research as early as now. Godspeed! ❤️
hi ill be on nesting nextweek in alorica also i acces the tools only last tuesday how can i pass nesting still hard for me to navigate .
My bumabagsak po b s neo quest ...pst..at nesting
My training will start on May 25 😭 This gonna be my first job and I don't know what to expect. Can you suggest me anything that could help me during my training? Btw I love your videos they are very helpful.
Hi dear😊 I apologized for the late response. Congratulations! I bet that you have mixed emotions for your upcoming training, I felt the same way before thou. 😄 Just always remind yourself that the beginning will always be challenging but you’ll be used to it in time. 💕 Whatever lesson you’ll learn from the training, try to make time to practice it. Listen attentively. Read a lot. Take notes. Participate. Ask relevant questions. Be patient. Be humble. 💕
Take time to also learn about the basics such as Standard English Phonetic Alphabet and US State Capitals and Abbreviations. ❤️ Godspeed, dear. You can do it! 😘
Hi, my training will start at september can I have some ideas po? Hehehe
any idea po how long is the training for retail acc? I just passed languatest yesterday😁 btw, I love your vids po! 😊
Hi dear, Congratulations! 😍 The training timeframe varies per account but it’s usually a month or a month and half. Godspeed! 💕
Hi Miss Jeline, i just got hired over the phone last july 8 and i dont have medical schedule pa. As stated on their text message before i take the final interview july 20 is the possible start. It is the training or the start po having schedule for the medical kinda anxious bc its my first job. I always repeat your videos abt alorica GodBless thank you in advance. Also i wanna ask more about "collection department" could you please help me to understand it better?
Hi dear, I appreciate you watching my videos😘 To answer your question dear, normally when they tell you that the possible start would be July 20th, usually it’s the start of your training dear. It would be better thou to make a follow up regarding the schedule of your medical asap. 💕
Yung sa collection department dear, though hindi ko pa nahawakan tong account na ‘to, sa palagay ko kayo yung incharge sa pagtawag doon sa mga delinquent borrowers and you’ll try to convince them to repay what they owe parang ganun sya...
@@JelineBracamonte thank you so much for your response! I followed up last july 10 no one replied 🥲
Ang cute po ng nose mo 😍
HAHAHA. Natawa talaga ko dito dear🤣 pero sige thank you! 🤣🤣🤣
Hello maam. Were your trainings paid as well?
Yes dear.
Hi ms jeline. I'm doing my pst training now. I am a newbie and very anxious. :(
Hi dear😊 I feel you. I know that you'll be used to it, it's just normal to feel anxious right now. You can do it! Godspeed dear.😘💕
Congratulations! 😍
I am also working on your site and the same account😂 i hope to see you around, i would like to thankyou personally.☺️
Oh, wow! 😍 That's nice! I would love to meet you too dear however I'm currently working at home, anyways, see you when I see you...😊💕
My bmbgsak po b s training...nttkot po aq...😢
Hi ate, hingi lang sana akong payo. I'm a newbie. I have 2 offers from 2 companies. Financial Account sa Concentrix and Telco sa Alorica. Ano po kayang mas newbie friendly sa dalawa?
I’m so glad to hear about this, dear.😊 Congratulations! Actually, nakadipende pa rin talaga to kung ano sa tingin mo yung comfortable kang ihandle eh. Ang financial account naman dear hindi ganoon kahirap same sa telco (dipende sa account), both naman eto dear kakayanin talaga kahit newbie ka pa lang, pag isipan mong mabuti kung saan dyan yung sa tingin mong madali para sa’yo. 💕
Godspeed dear❤️
Anong site kapo maam Alorica
Sa Centris ako before dear...💕
Hi ano po yung ginagawa sa first day of training?. Newbie here. 🥺
Hi dear😊 it usually depends on your account e, sa amin noon basics of American and English culture lang muna tapos konting discussion ng grammar and call flow. 💕
@@JelineBracamontemy bmbgsak po b s neoquest😢
can i know what is your account?
Di na po ako nagulat. ☺️
Ang galing niyo po mag english.
Congratulations po.
Kayo po ang isa sa mga reference ko for passing the mock call in Alorica. Salamat po sa mga videos.😘😘😘 Sana po more interview questions for newbies like me. ☺️
Salamat po and congratulations din for passing the mock call. 🥰💕 I'll try to create more interview questions next time...
Sis...for example...napagkasunduan nyo ng nginterview sayo e all in package 21k...pag job offer ka na ba e possible pa ba na mas malaki na sa job offer? Ganun kc ako sa datibkong company. Mas lumaki ng 1k. Baka lang kc. Hopeful e. TIA
Dito kasi sis kung ano yung package na nag agree kayo pareho yun talaga makukuha mo pero lalaki naman yun dahil sa night diff or incentives...💕
@@JelineBracamonte slmt sis ha? Aside from package na...may dagdag pa ba yan na allowance, rice and meal allowance? Baka lang kc. Mejo hopeful 😊
Ay oo meron sis, akala ko kasama na yun sa package na tinutukoy mo, yes sis merong mga rice and meal allowance...
@@JelineBracamonte wow...that's good to know, Jeline. Katuwa nmn. Slmt. You are so informative. Keep on helping others through this platform. Thanks again.
You're most welcome dear😘💕
Hi I just want to ask , What is QuEST
Hi dear, I really apologized for the late response. QuEST stands for Quality Enhancement Skills Training💕
U said at the beginning of your video that during your Nesting period ur team had about three team coaches moving around, tama ba? Share ko lang sayo, if there will only be one during Production.... use your Knowlege based tools and job aids! Bow!!!! Hehehe
Exactly! Pag may tanong tools talaga muna kundi may award sa tm pag may question tapos di nagcheck ng tools😂 lagot talaga😂😁
@@JelineBracamonte correct ka jan girl! Alam mo yan!!!!
Bwahahhahaha
ok ba ang alorica?
Sa experience ko naman po, okay siya. Pero syempre hindi kami parepareho ng pananaw ng mga taong nakatry na din sa Alorica. Wala naman akong naging problem sa attitude ng managers, trainer and colleagues ko doon, may isang beses lang nagkaron ng dispute sa sahod during my 11 months of stay sa company...
Mgknu po starting salary nyo
Hi dear😊 Magkakaiba per account eh. May mga account na 19,500 basic pay meron ding 16,500.
Is ur name luz?
No po. Jeline😊
hello po miss jeline what if po ganito ang sbi ng hr im not passed my berlitz and endorse nila ko sa other account keep my lines open and wait for my final interview within a week and its almost 3weeks na wla pa din sila txt or email but i received a 50o gift away from alorica what does it mean po ?
Relative
What 6 weeks? I only have 1 week of training and then nesting. Huhuhu.
Hi dear, the training timeframe varies per account eh. By the way, congratulations! 😊💕
Wow CSAT score is 10/10? Huwag na mag agent ah!!! Mag Ops Manager na ka na! Hahahahaha galing mo! Idol! Telco pa sabi mo? Tangal ngalangala mo over 250 calls per shift yan girl!!!!
Nako ayoko ng sakit sa ulo😂😂😂
@@JelineBracamonte uu girl tas troubleshooting pa tas educate pa the callers to use the functions of the phone and services kung san sila nanavigate sa phone nila.
@@JelineBracamonte naku gurl. Tas matanda pa yung eeducate mo. Patay na AHT mo girl!
Kaya nga eh. Pero ako pag mga granny pinagtiyatiyagaan ko talaga kahit patay na AHT maintindihan lang nila hahhahaha. Sinasabi ko sa tm ko wag akong madaliin 😂 hirap kaya mag assist ng granny calls.😁
@@JelineBracamonte i agree with your point of view girl! Pero u shouldn't sacrifice your Aht for Csat kasi AHT is also part of your overall metrics. CSAT is a marketing strategy
😍😍😍
Awesome!
Thank you!💕