I’ve got a physical O2 SIM and an EE eSIM which I use as a data back up when I have no O2 signal. EE eSIM is a nightmare and never works as a transfer. When I upgraded, EE had to send me a physical SIM in the post and then I had to request to have it changed to an eSIM. It’s so backwards compared to the regular SIM which is why I’ve never changed my O2 SIM to one.
So, other than waiting for the physical sim card in the post (that admittedly could take a week) is there any other worrying shortcoming of having an esim.. e.g. it may stop working when u travel to asia/americas?
ESIMs work just like normal SIMs, until you need to remove or add them. Thats where the problem is. So unless you have wifi when traveling (which is unlikely as that's the point of the SIM card) you won't be able to change phones or add cheap local accounts, unless you have physical SIMs.
Mobile broadband companies are the black plague of the modern era. Telecoms companies, insurance companies and television provision companies seem to have a way with making things as convoluted as possible. Its despicable, and quite literally a deterrent to potential contract holding customers.
Hi Peter I recently moved from India to UK. I am using IPhone 13 and one physical sim slot is already occupied it uses an Indian number I need an esim for a uk number any ideas ?
I know for a fact that O2 will offer it, but you do have to visit the store to get it setup. This is how I have my phone at the moment, my main O2 SIM is an eSIM with the physical slot being used for a business SIM.
I'm getting eSim now from EE. Just been to Thailand and amazed, get off the aeroplane and everything already set up, absolutely awesome. So from BT to EE Esim.
@@munehaus Every hotel has WiFi in Thailand. As for homes,I guess depends. Condominium all do for sure. Off plane they'll do it at airport for you if you wish, WiFi in airports. It will become main stream my opinion.
@@CarlWiganerUK Wifi is extremely rare in most of continental Africa and even in places where it exists there and in other places, such as hotels, it's rarely free and often costs more than a 30 day SIM card. ESIMs are DOA for most use cases. I do believe they'll be more mainstrean, but always as a rather specialist use case for in most cases just the primary accounts of high end phones or M2M devices.
E sim is easier in practice and as an individual practice it’s just o2 being finicky. Esim stops thieves stealing your phone and removing the card stopping tracking etc
@@theweekthatis upto 8 e- sim !!!! Wow ! Never knew this - How can I find out best for thailand e- sim keeping uk number please Can you assist please 🙏🏻
Yes, 8 esims stored on the phone at once, you can use two at the same time. I can't recommend any, but you can keep your UK sim active and use a local eSIM for data
Exactly same problem for me today, so pissed off with 02. I didn't ask for an esim. After an hour on the phone to 02 I'm no further forward, she is ringing me tomorrow once she has investigated how to solve the issue.... Not sure how she is going to ring me though since both phones are disconnected due to the issue I was calling them about
I've just had a similar problem with a physical sim. I wanted to transfer it to another phone but the Samsung poor quality tray had broken. I eventually got all the pieces out, using a CZcams trick, but the net result was that both the phone and the sim were bricked. So I ended in a situation where my service provider wanted to text me for authentication but I had no way of receiving it and the only way out of this was to phone their support and get them to mail me a new SIM.
Can you name the service provider? Almost all UK networks can swap a contract account to an unactivated prepay SIM (available for £1 in most corner shops) over the phone, as long as the previous SIM was a physical one.
@@munehaus This was to get the PAC code. BT wanted a number they'd texted my number before they'd issue one. They gave me a free replacement sim, so I am fine now. Ofcom say you can text your provider to get a PAC code but that needs a working phone too.
@@beowulfsleeps892 Yeah BT/EE can be akward. But again most networks do allow you to request a PAC from within their web portals (if you've already registered and in some cases setup an alternative contact number for SMS) without the SIM being present.
Oh it's much worse than that. You can't activate an ESIM without an internet connection and you can't get internet without a working SIM! So unless you have wifi you can't add an ESIM to your phone, which not only makes them almost impossible to activate when traveling in much of the world, but also rules out their use for mobile broadband (now a large percentage of UK home internet users). ESIMs are an absolutely batshit insane stupid idea. There was a reason SIMs were added to phones in the first place and without a real SIM, all those 1980s problems and a lot more new ones now occur.
O2 may not be explaining itself well, however I expect all carriers will have a similar policy. All that stands between you and someone else getting into your SMS 2FA or worse is possession of your SIM card. Having a replacement with the same mobile number mailed to an address by post to your registered address is the best they can do. Any ability to transfer an eSIM that's susceptible to an easy social or technical hack would be trouble. I'd imagine the analogous eSIM method wil be snail-mailing a special access code to your home, like banks do if you get locked out of an account.
Yeah, I agree. It’s vulnerable to a social hack. I went into the store explained the situation and they gave me a SIM card! I was quite shocked at how easy it was. Also, a physical SIM can easily be removed from a phone and placed in another one.
ESIM sounds like a pain in the ass don't matter wether it's on apple or android sounds like a pain to set up I may just set the smartwatch to a phone with a sim card in it because having both on esim sounds anoying
But if your new phone got stolen (along with the esim), you would have to go through the same process of waiting for another physical card anyway. So aside from the phone getting bricked for no reason, the esim was not really a problem, right?
No, for most networks you can pop to any corner shop, pickup an unactivated prepay SIM for the same network (even if on contract) and call customer services to swap the account to the new SIM. For some reason they can't do that if your ESIM has not been deleted from the broken/lost/stolen phone.
Hey! I work in o2, if this has happened we can actually do a sim swap in store, we get you a new sim with your number on , deactivate the esim and then swap you to either a new esim or a plastic sim! Hopefully this helps😊
Sorry you had such a major grip with my video. I'll suggest James Cameron makes a short version of Titanic for you too, 'Titanic sails into large iceberg, sinks'.
Well if you think the titanic has a relationship to an esim then you could say your video has sunk because of the iceberg of boredom, repetitive bore whilst going deep into the sea of an authentication relevance story onboard.
Mate if you’ve already used the QR Code then it’s obviously understandable that it won’t work again🥴🤦🏻♂️you obviously need to get one in the post if your phone has bricked itself. eSIM is not that complicated and difficult
Well it is. Phone with physical sim bricks itself. Pop sim in new/backup phone, back working in moments. Phone with eSIM bricks itself, order one online? Nope, you have to get a text verification first before the order page works. It’s a bit of a flaw that they seem to have missed.
@@theweekthatis you’re not making sense, you’ve literally made this video for no good reason, whatever you’re saying about eSIM is pure BS. Once you use the QR code of course it will not be reusable again because it’s been used already for registration, that’s like saying you were given a one time passcode for something and tried using it again and it didn’t work. Your argument unfortunately is invalid because you know you’d have to call your network provider or go in store if you’re facing issues if your phone Is bricked, only time your phone and brick itself is if you’re using it for questionable reasons🤨🤨🤨I’ve had android in the past and now been an iPhone user for 4 years and can proudly say with the heavy uses of my phones on a daily basis for emails, texts, social media and business use that my phones have never bricked themselves and have been performing very smoothly
Yer don't get a apple And its not down to o2 about the phone crashing and you are not able to move it across you will have that with any esim because you are unable to acsess your phone
Sounds like "because it gets a charger" "because it has SD card" 'because it has headphone Jack" and they follow Apple anyway. Apple go all eSim, Samsung Sheep will follow.
I’ve given up. You drone on and on and on and further on. Get to the point and stop repeating yourself. I get that you are trying to make the video 10mins….but wow
He used an esim. His phone died. There was no way to recover the esim or phone number so he was locked out all acounts using 2 factor authentication (sending a verification code to your phone number).
@@theweekthatis @ 6m 20s the back door entry method. You don’t have identify the store just the method, your vid placed emphasis on the upset and horror you found yourself in, so divulge how you via the store overcame it, that would really help everyone and hurt no one. Anyway glad YOU got it sorted 🏆🏆🏆
O2 Shops should new new eSIM packs to hand with a unique QR code, and can transfer your number to one of these and then you go and add it to your phone via the QR code in the pack. Edit: But yeah, it would help if O2 had the option to move it from one phone to another.
ok, more than 2 mins in and it's just waffle, still hasnt got to the point.....and what does fandago mean......
Thanks for watching
Nice to hear about your experience
Very useful to hear your experience. Thank you for uploading this video. :)
Thanks for commenting! I hope O2 can improve quickly as eSIM is clearly the future.
Blimey! I have a new S23 Ultra and was considering getting an esim.. don't think I'll bother. Thanks for sharing your experience.
Thanks for sharing your experience.
Hopefully you found it useful and entertaining
I’ve got a physical O2 SIM and an EE eSIM which I use as a data back up when I have no O2 signal. EE eSIM is a nightmare and never works as a transfer. When I upgraded, EE had to send me a physical SIM in the post and then I had to request to have it changed to an eSIM. It’s so backwards compared to the regular SIM which is why I’ve never changed my O2 SIM to one.
So, other than waiting for the physical sim card in the post (that admittedly could take a week) is there any other worrying shortcoming of having an esim.. e.g. it may stop working when u travel to asia/americas?
ESIMs work just like normal SIMs, until you need to remove or add them. Thats where the problem is. So unless you have wifi when traveling (which is unlikely as that's the point of the SIM card) you won't be able to change phones or add cheap local accounts, unless you have physical SIMs.
Mobile broadband companies are the black plague of the modern era.
Telecoms companies, insurance companies and television provision companies seem to have a way with making things as convoluted as possible.
Its despicable, and quite literally a deterrent to potential contract holding customers.
Hi Peter I recently moved from India to UK.
I am using IPhone 13 and one physical sim slot is already occupied it uses an Indian number I need an esim for a uk number any ideas ?
I know for a fact that O2 will offer it, but you do have to visit the store to get it setup. This is how I have my phone at the moment, my main O2 SIM is an eSIM with the physical slot being used for a business SIM.
I'm getting eSim now from EE. Just been to Thailand and amazed, get off the aeroplane and everything already set up, absolutely awesome.
So from BT to EE Esim.
Try buying an ESIM in Thailand and activating it without wifi. 🙂
@@munehaus Every hotel has WiFi in Thailand. As for homes,I guess depends. Condominium all do for sure. Off plane they'll do it at airport for you if you wish, WiFi in airports. It will become main stream my opinion.
@@CarlWiganerUK Wifi is extremely rare in most of continental Africa and even in places where it exists there and in other places, such as hotels, it's rarely free and often costs more than a 30 day SIM card. ESIMs are DOA for most use cases. I do believe they'll be more mainstrean, but always as a rather specialist use case for in most cases just the primary accounts of high end phones or M2M devices.
If you don’t want people making premium rate calls just put a £0 spend cap or bar the calls simple
UPDATE: A year later I upgraded my phone again, see if things have improved.... czcams.com/video/QGxGSW8ee8E/video.html
E sim is easier in practice and as an individual practice it’s just o2 being finicky. Esim stops thieves stealing your phone and removing the card stopping tracking etc
In some phones,dual Sims, troubles with confirmation by SMS are very common..
Can you plug in another country sim when travelling - if using e - sim I will be using bolt on £6 a day charge
Yes! You can have up to eight stored eSIMs and one physical SIM. You can use any combination of them at once, but only two in use at the same time.
@@theweekthatis upto 8 e- sim !!!!
Wow ! Never knew this -
How can I find out best for thailand e- sim keeping uk number please
Can you assist please 🙏🏻
Yes, 8 esims stored on the phone at once, you can use two at the same time. I can't recommend any, but you can keep your UK sim active and use a local eSIM for data
I’ve just set up and activated my eSIM today with EE using my iPhone 13 Pro and ain’t had no issues and can easily change from one iPhone to another
Not with O2, tested yesterday. Mad really.
Good to know EE can manage it fine, I shall make a point of this!
Don’t get me started on o2 text spams every time you log in.
How can you not have 5g virtual sims?
I think the lesson I learned is stick with Android.
A QR code is a code you scan. Was the long number a backup if the QR doesn't scan?
The OS is nothing to do with it. The QR is just the long number, which I did test and can only be used once.
Exactly same problem for me today, so pissed off with 02. I didn't ask for an esim. After an hour on the phone to 02 I'm no further forward, she is ringing me tomorrow once she has investigated how to solve the issue.... Not sure how she is going to ring me though since both phones are disconnected due to the issue I was calling them about
Best to go into a shop if you possibly can!
I've just had a similar problem with a physical sim.
I wanted to transfer it to another phone but the Samsung poor quality tray had broken. I eventually got all the pieces out, using a CZcams trick, but the net result was that both the phone and the sim were bricked.
So I ended in a situation where my service provider wanted to text me for authentication but I had no way of receiving it and the only way out of this was to phone their support and get them to mail me a new SIM.
Can you name the service provider? Almost all UK networks can swap a contract account to an unactivated prepay SIM (available for £1 in most corner shops) over the phone, as long as the previous SIM was a physical one.
@@munehaus This was to get the PAC code. BT wanted a number they'd texted my number before they'd issue one.
They gave me a free replacement sim, so I am fine now.
Ofcom say you can text your provider to get a PAC code but that needs a working phone too.
@@beowulfsleeps892 Yeah BT/EE can be akward. But again most networks do allow you to request a PAC from within their web portals (if you've already registered and in some cases setup an alternative contact number for SMS) without the SIM being present.
Oh it's much worse than that. You can't activate an ESIM without an internet connection and you can't get internet without a working SIM! So unless you have wifi you can't add an ESIM to your phone, which not only makes them almost impossible to activate when traveling in much of the world, but also rules out their use for mobile broadband (now a large percentage of UK home internet users). ESIMs are an absolutely batshit insane stupid idea. There was a reason SIMs were added to phones in the first place and without a real SIM, all those 1980s problems and a lot more new ones now occur.
That is lunacy. I'll have to try that out!
Could you have just said you lost your phone and need new sim?
My esim in my watch 5 pro won't work with my s23 ultra.
😂😂😂 you clearly don’t know how watch and phone plans work
O2 may not be explaining itself well, however I expect all carriers will have a similar policy. All that stands between you and someone else getting into your SMS 2FA or worse is possession of your SIM card. Having a replacement with the same mobile number mailed to an address by post to your registered address is the best they can do.
Any ability to transfer an eSIM that's susceptible to an easy social or technical hack would be trouble. I'd imagine the analogous eSIM method wil be snail-mailing a special access code to your home, like banks do if you get locked out of an account.
Yeah, I agree. It’s vulnerable to a social hack. I went into the store explained the situation and they gave me a SIM card! I was quite shocked at how easy it was. Also, a physical SIM can easily be removed from a phone and placed in another one.
ESIM sounds like a pain in the ass don't matter wether it's on apple or android sounds like a pain to set up I may just set the smartwatch to a phone with a sim card in it because having both on esim sounds anoying
I've issues with esim and o2 customer service
They’re shocking. No wonder they bought virgin vert similar amateur customer experience
Easy with ee. I don’t know why o2 make it difficult.
2:45 Only the iPhone 13 onwards supports two e sims active at a time.
That's the sort of info not even Apple provide. Thanks!
But if your new phone got stolen (along with the esim), you would have to go through the same process of waiting for another physical card anyway. So aside from the phone getting bricked for no reason, the esim was not really a problem, right?
No, for most networks you can pop to any corner shop, pickup an unactivated prepay SIM for the same network (even if on contract) and call customer services to swap the account to the new SIM. For some reason they can't do that if your ESIM has not been deleted from the broken/lost/stolen phone.
Hey! I work in o2, if this has happened we can actually do a sim swap in store, we get you a new sim with your number on , deactivate the esim and then swap you to either a new esim or a plastic sim! Hopefully this helps😊
And people wonder why I’m with ee
get on with it man, tedious beyond belief
Glad you enjoyed it. Perhaps you’d like my equally long and thrilling follow up video… czcams.com/video/QGxGSW8ee8E/video.html
i'm bored already@@theweekthatis
Its gripe not grip. Anyway, Summary: O2 struggle to move your sim to a new phone. Just could have been said in 1 minute.
Sorry you had such a major grip with my video. I'll suggest James Cameron makes a short version of Titanic for you too, 'Titanic sails into large iceberg, sinks'.
Well if you think the titanic has a relationship to an esim then you could say your video has sunk because of the iceberg of boredom, repetitive bore whilst going deep into the sea of an authentication relevance story onboard.
I need one to use two SIM's.
I now run two e-SIMs, works well.
Mate if you’ve already used the QR Code then it’s obviously understandable that it won’t work again🥴🤦🏻♂️you obviously need to get one in the post if your phone has bricked itself. eSIM is not that complicated and difficult
Well it is. Phone with physical sim bricks itself. Pop sim in new/backup phone, back working in moments.
Phone with eSIM bricks itself, order one online? Nope, you have to get a text verification first before the order page works. It’s a bit of a flaw that they seem to have missed.
@@theweekthatis you’re not making sense, you’ve literally made this video for no good reason, whatever you’re saying about eSIM is pure BS. Once you use the QR code of course it will not be reusable again because it’s been used already for registration, that’s like saying you were given a one time passcode for something and tried using it again and it didn’t work.
Your argument unfortunately is invalid because you know you’d have to call your network provider or go in store if you’re facing issues if your phone Is bricked, only time your phone and brick itself is if you’re using it for questionable reasons🤨🤨🤨I’ve had android in the past and now been an iPhone user for 4 years and can proudly say with the heavy uses of my phones on a daily basis for emails, texts, social media and business use that my phones have never bricked themselves and have been performing very smoothly
I have eSIM. No problem s
Ok, thanks
Get an Android phone - preferably a Samsung Galaxy Ultra which offer two physical SIM trays.
Yer don't get a apple
And its not down to o2 about the phone crashing and you are not able to move it across you will have that with any esim because you are unable to acsess your phone
Sounds like "because it gets a charger" "because it has SD card" 'because it has headphone Jack" and they follow Apple anyway. Apple go all eSim, Samsung Sheep will follow.
Or import an Iphone from Hong Kong where they're sold with two real physical SIM slots.
I’ve given up. You drone on and on and on and further on. Get to the point and stop repeating yourself. I get that you are trying to make the video 10mins….but wow
There is no point in the video, it's just a shared experience.
He used an esim. His phone died. There was no way to recover the esim or phone number so he was locked out all acounts using 2 factor authentication (sending a verification code to your phone number).
long drawn out story, & the only interesting part he refused to divulge
What didn't I divulge?
@@theweekthatis @ 6m 20s the back door entry method. You don’t have identify the store just the method, your vid placed emphasis on the upset and horror you found yourself in, so divulge how you via the store overcame it, that would really help everyone and hurt no one. Anyway glad YOU got it sorted 🏆🏆🏆
They way you talk, upgrade ur english
Oh, the irony.
The*
Ok. I am bored now
O2 Shops should new new eSIM packs to hand with a unique QR code, and can transfer your number to one of these and then you go and add it to your phone via the QR code in the pack.
Edit: But yeah, it would help if O2 had the option to move it from one phone to another.