Room Service Sequence
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- čas přidán 17. 12. 2020
- Disclaimer: Due to a lack of supplies as a result of the epidemic, some of the items we used were improvised. We are not yet at the professional level, thus the performance you will see in the video is not faultless. Furthermore, we are only learning through an online class, which is a disadvantage compared to face-to-face learning, where we can fully absorb and practice new abilities. Hopefully, the pandemic will end eventually, and we will be able to return to our normal learning style of gaining new knowledge and insight that we can apply in our future careers.
Furthermore, for those who are asking for the script, here is it:
Room Service Script
Room Service Department (Telephone Conversation)
After 3 telephone rings
RSD: Goodmorning, Room Service Department, Jan Naomi Mendez speaking. How may I help you?
Guest: Hello, I would like to order breakfast
RSD: Would you tell me your room number and name please?
Guest: My name is Carlos Miguel Dayrit, I’m in room 607
RSD: I see. What would you like to order Sir Carlos?
Guest: I would like to have a set of continental breakfast
RSD: Alright Sir, would you like to have a coffee or tea?
Guest: No thanks, do you have any fresh juice?
RSD: Yes, we do. We have orange juice, apple juice, watermelon juice and pineapple juice
Guest: I would like to have one orange juice
RSD: Would you like to add a set of tropical fruit, Sir?
Guest: What kind of fruit do you have?
RSD: It’s a set of Papaya, Banana and and Mango
Guest: Okay, I want a set of tropical fruit please
RSD: Okay Sir, will there be anything else?
Guest: No thanks, that’s all.
RSD: May I repeat your order, you ordered a set of continental breakfast, one orange juice and a set of tropical fruit. Is that right Sir?
Guest: Yes
RSD: What time would you like to be served?
Guest: Around 8:00 AM please
RSD: Certainly Mr. Dayrit, your order will be served around 8:00 o’clock. Thank you for using room service facilities. I hope you enjoy your meal. Have a nice day
Guest: Okay Thankyou
(In the Kitchen)
Prepare the Food
Server: Good morning Ma’am, this is order for room 607, for Mr. Carlos Miguel Dayrit. Continental breakfast, one set of tropical fruit and one orange juice
Checker: Okay
(Delivering of food)
knock 3 times
Server: Room service! Room service! Room service
: Good morning Sir, room service for 607, for Mr. Carlos Miguel Dayrit
Guest: Yes please come in
Server: This is your breakfast Sir, one set of continental breakfast, one set of tropical fruits and one orange juice. Where should I put your breakfast Sir?
Guest: Just leave it there
Server: Is there anything you want Sir?
Guest: No thanks
Server: Okay Sir, could you please sign the bill? This is your bill and here’s where you need to put your signature. Please check your bill first before proceeding to the signing.
Guest: guest will read the bill and sign after
Server: Alright Sir, I’ll be back in one hour or you can call the room service to get your tray. You can also just leave the tray outside the door. Please enjoy your breakfast. Thank you
Guest: Okay
(After one hour)
Server: Room service! Room service! Room service
: Excuse me Sir, may I clean your plate?
Guest: Yes please
Server: How’s the food Sir?
Guest: It’s good especially the toast
Server: That’s good to hear Sir. Is there anything I can help?
Guest: No thank you
Server: Alright Sir, thank you have a nice day
Knocking was way too fast, she could've asked first the guest of where they want their/his food to be set up, salt and pepper is missing, even sauces like ketchup or mayonnaise. She needs to be more engaging the conversation or start a conversation like "How was your day Mr. Carlos Miguel...? Do you have any set plans for the day?" And you can ask more.. Also, once you presented all his orders, then ask for confirmation if did you get his order right. In In Room Dining world, we're not suppose to greet the guest too much of a "Ma'am/Sir" actually, in the service, you are only allowed to call the guest name 3 times. Anyway, she's a nice example. Great job.
Should you need more of In Room Dining training and basic knowledge I would love to share with your class or group. Let me know so we can discuss. Thanks.
Dear u have done a fantastic job and perfect video for IRD persons
It sounded rude.. you picked up late the phone,knock to fast on door and no smiling to the guest what so ever..too much”okay”were repeated!!
Well, its standard and usually, it is taught that, you should wait for the phone to ring atleast 3 times before picking it up just in case its a wrong call, since its quite common to happen,,
Thanks for this Room Service Tutorial video Ma'am😉🖒
Palong palo ung NO TNX ah. Hehe... great job
That is Knocking on the door too quickly Don't be too fast It seems there is a big problem.
Lies again? Royce Supplement Halal Coordinator
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Yes knock after 15 seconds give time to the guest
@@young4961 nope knock after 2 minutes otherwise guest will be complained too you....
@@GHOST-ik7oo Nope, 20 seconds is enough, before you knock again. 2 minutes would be way too long and you'll end up in delay
JUST A SIMPLE COMMENTS: THE GUEST ORDERED CONTINENTAL BREAKFAST NOT AMERICAN BREKFAST....CONTINENTAL NO MEAT, NO EGGS
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Knocking just once for 3 times and as what I observed its too fast it should be maximum of 10 seconds
Yieehh ang galing 😊✔️❤🌺
Thanks this was helpful for my performance in grade 11 HomeEconomics ❤
why she forgot to take notes the all informations of the guest's request?
Ang ganda ni mam 😍
Ang pogi naman ng clients hahahwgwgw
0:00 kapag new ka sa video tapos bigla nag trigger
Excellent 👍
I understand its a role play.
In a real world Formal Set up especially adheres to Forbes Standard Hotel. Saying alright and ok is not acceptable instead you reply. Certainly!
is it too fast knock guest room.no cover glass,you are is the best
Still there are lot of things that needs to be improve
I'm agreed ☺️
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Great 👍
In continental breakfast no eggs and where's the pastry jam butter and when you knock the door you don't wait 10 seconde after the second knock
why often torch the door
So Tacky
Orange juice should be covered.
don't knock too fast and you don't even follow the room service sequence . You missed some of the sequence. And also the mis-en-place
👏👏👏👏👏❣️❣️❣️
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❤
😎
She doesn’t have to repeat her self 3 times
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Were is the chef and were is the glass lit
You may cover orange juice with a lid 😋 I stayed in barangay ilog years was 2009
Called a coaster
Can we have things like leaving the table(meal) outside the room door? so we can collect and arrange by ourself.
if this is a video on what to expect in America Then You should be able to ask that they leave it outside your door.
But they don't leave the cart with you as they'll be using that to deliver food to other guests. they typically only leave the trays of food. See the black tray, they'd probably put that on a table in the room for you. (or on the ground outside your room if you asked them to.)
I wouldn't, because the floor. But also the way to return the dishes and signify that you are done with your meal is to put the dirty dishes on the ground outside your door so the staff can collect them.
The rooms are much larger in America than in this video, so you'll have a table/desk to put the tray on.
But again, I don't know what this video is. So I don't know if you were actually asking if you can have that service in real life, or if you can have a video of that service.
@@anotherfeat1647 thanks for the valuable information. I thought it would be more convenient when you want privacy (eg sick etc…)
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Ask the guest first may i come in...
Ang daming katok hahaha
Wait, take order and cook? Not in america lol
take order, cook and deliver?
No mode of payment
Salamat po sa script ate💖
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👍🇨🇦🤩😍😁
Apple is not a tropical fruits....😮
It’s completely wrong. This is not the way to deliver b/f.
I like the flow of your room service sequence :) . pwede po ba makahinge ng script?
Good morning/good afternoon/good evening thank you for calling room service this is _____how may I assist you
Search mo sa google title niyan meron
what about the mode of payment? 🥺 But still ang galing , very clear yung vids and voice 👍❤️
room charge po kaya nagpa sign nalang po sa siya bill po
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Am I the only one who thinks the room is too small ....not even 3 person will fit in that very room
Mialam to na lekcji
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Pwede po kaya mag room service kahit housekeeper ka o pwede kuhanin room service na position kahit housekeeper
Kung sa Pilipinas, di ko lang alam. Kung maganda ang kompanya at kaya nilang mag train ng tao, pwede kang lumipat sa IRD, mas maganda pa ang pera roon kesa HSKP.
Conti breakfast doesn't have eggs orange juice not covered n straw
It's not continatal breakfast
Pwedi po ba hiramin to papasa na kasi bukas gahol na din kasi.
Gagawa din po kami ng video
Lods anu twag pag ka nag offer ka like caramel or candy??
I was searching for something else.. What is this?
Is this for a class? and these are fellow students giving constructive criticism in the comments?
Is the class for learning English?
Is the class for... working at a hotel, because a lot of the criticism is how to do the hotel stuff.
Is it a culture class? because there's a comment about how to knock (that was a lot of knocking, actually.) and a comment about touching doors.
I'm leaning towards culture class.
in which case I would like to respond to the people who are very specific about the breakfast.
As an American, I take a continental breakfast to mean "free food in the morning" but you have to go down and get it yourself. It's buffet style. Or at least, I've never asked for it brought up to me. You can take your plate back to your room or with you when you leave the hotel to eat it though, as it's served on disposable dishes.
There are foods that you can order to your room in some hotels but I've only used room service for dinner, These meals would be served on glass plates with covers and expected to be returned, via placing them on the floor outside your door to show that you are done with the meal and the dishes can be collected by the staff.
As an American you must understand that America is not the only country on the planet ,so nobody gives a f what they do there. Its clear that the video is somewhere else
shut up
Its a role in play for In Room Dining Service in a Hotel. The service sequence
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It has the exact same script as the asians lol
Script for 2 star hotel ✌️
Room service Waiter jobs vacancy Dubai.
Hi
ok.but not for 5 star