Why Best Buy Failed In The U.K.

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  • čas přidán 5. 08. 2019
  • Best Buy survived the Great Recession and rise of Amazon that crushed so many traditional brick-and-mortar retailers. Its stock reached a peak in 2018 and is still among the top retailers of consumer electronics. But back in 2010, its attempt to break into the U.K. market failed within two short years.
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    Why Best Buy Failed In The U.K

Komentáře • 435

  • @gavinbissell8847
    @gavinbissell8847 Před 5 lety +319

    It's a shame because they generally undercut the other stores if you shopped carefully but in the UK we hate sales people. That was the wrong way to go.

    • @gurungmadan
      @gurungmadan Před 5 lety +89

      True, i hate sales people when i am out shopping for electronics. Like leave me alone and stop harassing me with sales pitch while im just browsing. If i need help then ill come ask for it.

    • @hord1827
      @hord1827 Před 5 lety +10

      This i think is a key point they missed. People do travel to big stores...think of ikea croydon?

    • @fridericusrex9812
      @fridericusrex9812 Před 5 lety

      cyka Ikr

    • @dejialonge
      @dejialonge Před 5 lety +10

      @@hord1827 but ikea has a brand name

    • @georget70
      @georget70 Před 5 lety

      Nice

  • @NeoTimbo
    @NeoTimbo Před 5 lety +224

    The women in the video is wrong about almost everything. She talks about the whole UK as if everybody lived in the centre London, when in reality 95% doesn’t.
    If you were to buy a fridge, or really any big box electrical your main options are curry’s or John Lewis. Most curry’s stores are big box Best Buy style stores that you have to drive to and John Lewis is like sears in large shopping malls. Our shopping culture is a 50/50 between Europe and the US.
    The truth is really that Best Buy just entered the market at the wrong time. Just as they left the UK market, Comet went bankrupt and Curry’s/PC world stared merging stores, so we basically now only have one big electronics store brand. If they had just waited until 2013 and entered the UK market then, I’m sure they could have survived here with their model.
    We certainly could do with the competition because Curry’s is a bag of ****. I mean if Costco can thrive in the U.K., Best Buy definitely could have.

    • @SonicSP
      @SonicSP Před 5 lety +25

      For some reason I found her extremely annoying.

    • @richardhills6952
      @richardhills6952 Před 5 lety +2

      Jody Rhodes I don’t really see the point of cosco I have never needed to buy things in bulk if I want a item I can use amazon and just go to a supermarket and if I wanted to get something in large quantity like crisps or something I just go to Poundland and the cosco members pushed me away as I couldn’t see myself using cosco a lot

    • @richardhills6952
      @richardhills6952 Před 5 lety

      Jody Rhodes Good point but I found a great deal on amazon and stocked up on toilet
      paper for the next year plus I dont have to bring it home

    • @SilverDragonEyess
      @SilverDragonEyess Před 5 lety +6

      @Richard Hills Costco's is for family shopping, not individual. Feeding 4 people good quality food for cheap

    • @matthewstevens2960
      @matthewstevens2960 Před 5 lety +15

      I jst laughed when the woman said “No one shops in Essex” like everyone lives in London 😂

  • @SupremeLeaderKimJong-un
    @SupremeLeaderKimJong-un Před 5 lety +156

    Why McDonald’s failed in Jamaica

    • @deniskk2
      @deniskk2 Před 5 lety +41

      because of jerk chicken & curry goat.

    • @cemcyy3562
      @cemcyy3562 Před 5 lety +18

      The food portions were smaller than the competitor Burger King they also tasted better and was less expensive. So they weren’t making much money here.They closed here in 2005 I think

    • @69putana
      @69putana Před 5 lety +3

      Has it failed there, though? I used to love the fact that they had chicken on a bone.

    • @howtobebasic2122
      @howtobebasic2122 Před 5 lety +5

      shut up Kim

    • @dislikebot
      @dislikebot Před 5 lety +9

      Kim Jong-un is Best Buy in North Korea?

  • @mrcritic1
    @mrcritic1 Před 5 lety +129

    I was working in Currys when BestBuy opened in Thurrock, Essex.
    Most customers were saying that they wont support the "American" shop as it seemed arrogant.
    They really thought theyll come in & swoop market share.

    • @victorlaguna9003
      @victorlaguna9003 Před 5 lety +9

      That's not very progressive, is it.

    • @foryou6888
      @foryou6888 Před 5 lety +4

      And then Amazon joined the party!

    • @Wasserfeld.
      @Wasserfeld. Před 5 lety +6

      ​@@victorlaguna9003 Thurrock isn't the most progressive borough in the world...

    • @mdtaylor2274
      @mdtaylor2274 Před 5 lety +16

      Not shopping within an American company just because it's American, sounds a bit arrogant IMO.

    • @richardhills6952
      @richardhills6952 Před 5 lety +11

      Michael Taylor it was too American many brits don’t like having someone literally asking questions as soon as we entered the shop I don’t mind asking but if only if I need help they were too friendly which made them annoying

  • @AppleUK2000
    @AppleUK2000 Před 5 lety +119

    Wow, didn't even know that Best Buy had stores in the UK.

    • @matthewstevens2960
      @matthewstevens2960 Před 5 lety +3

      AppleUK 123 neither til now I think Carphone Warehouse was sold to Curry’s PC World when Best Buy just give up

    • @wclifton968gameplaystutorials
      @wclifton968gameplaystutorials Před 5 lety

      they had a store in Croydon opposite the Sainsbury's Savacentre, next to the tram stop (Waddon Marsh) its not a sports store.

    • @GeoFavTech
      @GeoFavTech Před 4 lety

      wclifton968 😳 just missed it seeing them there. Last time I was in London 2008. Didn’t go back till 2017 been back ever since every year. Now this pandemic not sure when it’s safe to go back now need to buy a pad in croydon or Essex.

    • @aquiegaloucura
      @aquiegaloucura Před 3 lety

      I wish they still did :(

    • @I78885
      @I78885 Před 8 měsíci

      ​@@matthewstevens2960I've haven't visited in 2008 birn in 2013

  • @jofarrell4
    @jofarrell4 Před 5 lety +133

    similar to why walmart failed in germany. misunderstood the market and consumer behaviour of europeans

    • @LegendNinja41
      @LegendNinja41 Před 5 lety +8

      i just got a flashback and rememberd how i was in a walmart 10-15 years ago in Berlin, was quite awful lol.

    • @matthewstevens2960
      @matthewstevens2960 Před 5 lety +3

      Walmart owns ASDA in the UK and ASDA is a massive store but idk bout the rest of Europe

    • @chaikagaz
      @chaikagaz Před 5 lety +1

      Walmart failed in japan as well

    • @Flakey101
      @Flakey101 Před 3 lety +1

      @@EaterOfBaconSandwiches A year can be a long time. Walmart got rid of most of their stock in Asda when the British Government stopped them buying their way into market dominance by acquiring Sainsburys.

    • @thwalesproductions
      @thwalesproductions Před 3 lety

      I've seen an Asda called Walmart in the UK but just once ever like a store with a massive Walmart sign on it instead of Asda

  • @matthewstevens2960
    @matthewstevens2960 Před 5 lety +46

    The reason Best Buy failed in the UK is because we and the whole world was in a recession, big stores like PC World had to be bought by Curry’s and Comet liquidated and went bankrupt in 2012. 2008 til 2013 were hard years for stores like Best Buy and if they had of waited just til 2014/15 they may have succeeded in the UK and that’s what CNBC forgot to mention.

    • @mseven1361
      @mseven1361 Před 2 lety +1

      Dixons bought PC World in 1993. It wasn't until 2014 that they merged the stores in to one to create Currys PC World.

  • @OutOfNamesToChoose
    @OutOfNamesToChoose Před 5 lety +38

    Also, people buy from John Lewis if they want great customer service on electronics; it was a niche that was already fulfilled to some extent.

  • @AverytheCubanAmerican
    @AverytheCubanAmerican Před 5 lety +215

    Why Target Failed in Canada, that would be a good one

    • @josh77577
      @josh77577 Před 5 lety +47

      I am Canadian. Its because everything at target Canada was so much more expensive than the competitors.

    • @josh77577
      @josh77577 Před 5 lety +19

      i think they had some really bad supply chain management for canada

    • @andrecabrera254
      @andrecabrera254 Před 5 lety +29

      That video already exists

    • @SupremeLeaderKimJong-un
      @SupremeLeaderKimJong-un Před 5 lety +17

      Andre Cabrera Not by CNBC however

    • @AverytheCubanAmerican
      @AverytheCubanAmerican Před 5 lety +11

      josh77577 I know but I want them to do it

  • @Wasserfeld.
    @Wasserfeld. Před 5 lety +84

    I remember the Best Buy at Purley Way in Croydon.
    The UK is a European market (shock horror! we're a 20 mins train ride from France). US companies cannot come to the UK and use a US style approach here. It must be heavily tailored otherwise it comes across as arrogant and annoying. We don't like massive stores, we don't like US style adverts and we don't like being constantly talked at. If a member of staff is all overly happy we're wondering wtf is wrong with them lol.

    • @Gambit771
      @Gambit771 Před 5 lety +10

      Yep, Pretty much this.

    • @richardhills6952
      @richardhills6952 Před 5 lety +12

      Totally agree I was so close to loosing it when a guy asked what I I wanted to buy 5 times as soon as I entered the building

    • @dtvfan24
      @dtvfan24 Před 5 lety

      i too remember it, when in on day one and loved it , reminds me of the ones in the US

    • @joshn4879
      @joshn4879 Před 5 lety +7

      I disagree. FIve Guys came into the UK with the attitude of we're going to make this place the exact same and it was a success. To be honest I think a lot of British people enjoy having American things. I mean look at B&Q it's almost an exact clone of "The Home Depot" in the US. Asda is owned by Walmart. Mcdonalds is a HUGE success I do agree with your statement about the size of the store though. That much land in England is just not feasible. It was a combination of the recession, size of the store and the location.

    • @chronicwizdom8638
      @chronicwizdom8638 Před 5 lety +1

      Damn you guys are savage towards em lol

  • @andrewsmall6568
    @andrewsmall6568 Před 5 lety +10

    I dont think people here in the UK need or want "service" and they are certainly not going to pay a premium over Amazon for it. Going to a big box store and asking the sales person for advice feels very outdated. Best Buy came along right at the time when people were getting used to Amazon next day delivery, and the ability to collect your Amazon parcel from a local convenience store. Even outside of London, its quite inconvenient to drive to a big box store with traffic. People might do it for Ikea that offers something that cannot be found elsewhere at a price others cannot beat - but for electronics that are cheaper online, and more convenient to be delivered to your door - to a population that is intelligent and does its own research... just a failed outdated model.

    • @Gambit771
      @Gambit771 Před 5 lety

      Also, we don't use the term 'big box store'.
      If Best buy did then people would think they sold cardboard boxes for moving.

    • @TheUrbanEpicure
      @TheUrbanEpicure Před 5 lety

      @@Gambit771 Best Buy would never use the term 'big box store' publicly. You're confused.

  • @mdtaylor2274
    @mdtaylor2274 Před 5 lety +33

    Why Starbucks failed in Antarctica...

    • @chikken_soup
      @chikken_soup Před 5 lety +2

      Too many finger pointing accusing those particular locations as the cause of global warming

    • @emartinez2740
      @emartinez2740 Před 3 lety +1

      Too many Frozen drinks lol

    • @DC3Refom
      @DC3Refom Před rokem

      Starbucks tastes like crap , every time i go on holiday with jet2 thats what they give you , costa all the way ,I only use starbucks for toilet if theres not nearby

  • @liamsmith7519
    @liamsmith7519 Před 5 lety +154

    Do a story on how chipotle is doing now post scandal

    • @bumperxx1
      @bumperxx1 Před 5 lety

      What' Scandal exploiting Mexican workers. Fake beef in their tacos what Is the scandal

    • @Sam19509
      @Sam19509 Před 5 lety +1

      they use to be owned by McDonalds and for w.e reason the Yellow Arches spun them off never anticipating the growth. Very similar to how Wendy's let go of Tim Hortons (now owned by Burger King).

    • @leadfootfoot1474
      @leadfootfoot1474 Před 5 lety +2

      @@Sam19509 What is "... for w.e reason ..." ?

    • @nixonhoover2
      @nixonhoover2 Před 5 lety +2

      @@leadfootfoot1474 'What ever". Bruh, you slow!!

    • @chronicwizdom8638
      @chronicwizdom8638 Před 5 lety

      nixonhoover2 honestly I didn’t get that either but I don’t see why dude didn’t just say “whatever”

  • @221105
    @221105 Před 5 lety +15

    Europe and US markets are very different. One of the main difference is space. You can see how big stores fail to be successful in European market largely because Europeans are not used to massive stores, they don't even like massive cars that is why GM and Ford could never be successful in their Pick up truck line of production as they are in North America. At least Best Buy should have learnt from Walmart that how it failed in Germany. You just cant replica what is in US to Europe.

    • @DodgeViperAS
      @DodgeViperAS Před 3 lety

      Britain is different to mainland Europe. We have plenty of big stores and big cars here, the latter especially in London wheel space is a premium.

    • @jasonbourne1596
      @jasonbourne1596 Před 2 lety

      That's because they didn't hire me to tell them how to operate in Germany.
      Who am I, nobody really, just a veteran that was stationed there 4 years in the cold War and understands how Germans shop.
      At least till the 90's, I can tell you they window shop and then later they go in and buy what they decided on in the mall based on the window display.
      It's a smaller store model there too.

  • @Mershell
    @Mershell Před 5 lety +32

    I’m happy bestbuy hasn’t went out of business. I love Best Buy.

    • @leadfootfoot1474
      @leadfootfoot1474 Před 5 lety +7

      It's also good that they haven't GONE out of business.

    • @chillvibes375
      @chillvibes375 Před 5 lety

      protect best buy at all cost

    • @chaikagaz
      @chaikagaz Před 5 lety

      Still dunno why its called best buy because you can find stuff so much cheaper by online shopping. They rip me off for electronics so i never shop at their retail stores. Also their sales people ignore me and continue to talk with their friends or are on their phones the whole day. They need to retrain them all in the us first

  • @Axtrosity
    @Axtrosity Před 5 lety +7

    Bruh an 100ft Ethernet cable at best buy costs $100 and I got it on eBay for $15. It’s a failure in the US too

  • @bromptonbikelover9439
    @bromptonbikelover9439 Před 5 lety +4

    In 2010 I went to Best Buy in Hedge End UK as I was in the area and needed a new iMac, I came into the Apple section of the store and was almost instantly pounced on by this overbearing bloke with beige trousers on started waffling on about Windows computers, He had come over from the states I know this because he would not shut up about it, after about 10 minutes of being polite I asked him to leave me alone as he was getting on my nerves, He became very arrogant and said "I'm only trying to help you sir, I wanna make sure you know why you should choose a Windows over a Mac" This is seen as incredibly rude in the UK, It's almost as if he thinks I'm stupid and he's like some PC wank wizard. I did end up buying an iMac 21'5 from him, but I was not impressed by how they operated. It felt like they didn't care we were a whole different breed of people with different thoughts and culture, Same as if Currys PC world laughed in the states, it would fail.

    • @Gambit771
      @Gambit771 Před 5 lety

      I can't see how that could be seen as not rude even in murica.
      Going into a shop knowing what you want and having the shop assistant completely disregard that to push something else on you is not a way to get sales.

    • @youonlyliveonce12ish
      @youonlyliveonce12ish Před 5 lety

      You knew he was American because he would not shut up? I think accent should play a more important factor, im just sayin.

    • @Sam19509
      @Sam19509 Před 5 lety +1

      Lol the whole world laughing at UK over Brexit and Boris Johnson now. I call that Even Steven.

    • @chazza7173
      @chazza7173 Před 5 lety +4

      Sam195 The whole world is laughing at Donald Trump, touché.

    • @Sam19509
      @Sam19509 Před 5 lety

      @@chazza7173 I don't know the US and Canadian economy has been rolling since Trump negotiated a new USMCA free trade agreement that screwed Mexico. His wall with Mexico and the US Southern Border is also well into construction despite funding derailments by the Dirty Democrats.

  • @CityLifeinAmerica
    @CityLifeinAmerica Před 5 lety +7

    Why Best Buy is failing in the U.K. ? Same reason for the US, it’s a showroom for amazon.

  • @Retrofuturia
    @Retrofuturia Před 5 lety +37

    Great content CNBC, bring more of these please 👍

  • @ianfield1254
    @ianfield1254 Před 3 lety +3

    The problem with best buy in Dudley was that it was difficult to get to compared to the rest of the merry hill shopping area. There was 3 electrical retailers the other side of the road, that has easier access to get to, and prices in that area where competitive.

  • @byronrideaux
    @byronrideaux Před 5 lety +2

    Is it me or does it seem like every U.S. company that ventures out to Europe and Asia focus on building stores out of major cities when people don't usually shop that far out

  • @joshlikescola
    @joshlikescola Před 5 lety +4

    The UK is definitely somewhere between the US and Europe generally.
    We have a mixture of large out of town stores and dense shopping centres. In fact, sometimes the big stores are all just outside the town/city centre so people shopping there can get there in about a 5/10 minute walk. Curry's/PC world run some very large retail spaces, as do Tesco.
    US brands that are willing to adapt and bring something genuinely new to the table can generally make a success of it!

  • @mseven1361
    @mseven1361 Před 2 lety +1

    Best Buy could have become a major player in the UK however I would partly blame it on location. I went in the one in Croydon and I know where the one in Lakeside was and they were out of the way. If you compare this to Currys, PC World and Comet these 3 could usually be found on the same retail park or very close proximity but the Best Buy stores weren't. The Lakeside store was a former Courts Furniture Superstore and the Croydon one was Mothercare World. In response to Best Buy's Lakeside store Currys opened an even bigger Currys Mega Store over 3 floors with a Starbucks in it and product demonstration areas. However less than a decade later they moved in to a smaller former Toys R Us store.
    Retail parks in the UK in a way have a lot of failures. People usually visit retail parks for specific items so there isn't much custom from people walking from a train station after work like there would be in a high street but retail parks cost less to rent.
    Comet going in to administration in 2011 and later going bust in 2012 would have made Best Buy reconsider their investment in the UK because when rivals close it can mean trouble ahead. Best Buy should have bought a stake in Comet and not Carphone Warehouse because Comet had the expertise in big box retail where as Carphone Warehouse's stores were all high street or shopping centres with a few exceptions in small retail park units. Buying a stake in Comet would have given them the ability to purchase a chain of stores and later rebrand to Best Buy. It could be that Best Buy didn't do much research and assumed because it has "Warehouse" in the name it had big stores.

  •  Před 5 lety +9

    At 2:04 there is an interview with an analyst who looks like you've caught him at an inappropriate time.

    • @ShaudaySmith
      @ShaudaySmith Před 5 lety

      I don't think he knows how to have online video interviews. I think he stuck the interviewers window in the bottom corner and he was just talking at that little window. lol.

  • @Nishith8
    @Nishith8 Před 5 lety +12

    Best buy is what a modern supermarket chain should be...

  • @ps3dubbs
    @ps3dubbs Před 5 lety +4

    BestBuy in the UK? Never saw a store up north.

  • @prriyamagarwal7014
    @prriyamagarwal7014 Před 5 lety +1

    What software do you use to make these videos? Especially the graphics.

  • @joshn4879
    @joshn4879 Před 5 lety +5

    "main street what we call high street" lmao

  • @Sam19509
    @Sam19509 Před 5 lety +7

    They should have expanded the Canadian Brand Future Shop in the UK (also owned by Best Buy). I feel like that particular store's branding and smaller store concept would be much more appealing to British and European consumers.

    • @maximsotsky2239
      @maximsotsky2239 Před 5 lety

      Future shop has been gone for a while now. As a Canadian who's shopped at future shop and best buy I can tell you when it was alive it was basically the same as best buy in store size and sales guys.

    • @Sam19509
      @Sam19509 Před 5 lety +1

      @@maximsotsky2239 nah future shop was first to sell appliances and cellphones - best buy in canada really didn't move into those areas till Sears started going under and blackberrys went instinct and everyone had iphones and samsungs (2 manufacturers they have exclusive pricing with on bunch of electronics). Also Future Shop salesmen were commission based while best buy get paid by the hour. l found Future Shop to be better because the sales people wouldn't bug you unless you asked them something then they would try to close you in on a sale. They knew if you just harassed browsing customers they would not buy anything even if they had intention. Best Buy the training I guess makes the employees forcefully engage with all customers whether they have intent to buy or just browsing similar to Staples. I think this behavior went mainstream with rise of Amazon and show rooming. Future Shop brand was coincidentally shuttered the same time Amazon got more into electronics sales in Canada. Both brands also offered price matching which today even Staples and Walmart in Canada do as well. Many former Future Shop locations I noticed have been converted to Gyms in Canada - LA Fitness, GoodLife and Fit For Less. It is because unlike Target and Sears locations they tended to be in prime spots not necessarily attached to malls that charge higher rent and maintenance costs.

    • @ryans413
      @ryans413 Před 2 lety

      Future Shop was much better then Best Buy in my opinion.

  • @sutats
    @sutats Před 5 lety +4

    Entering in the middle of a five year long recession didn't help too.

  • @bavarianbynature
    @bavarianbynature Před 5 lety +3

    When I came to the US 10+ years ago I thought BestBuy was a joke when comparing them to Europe's retail giant MediaMarkt/Saturn. The selection was not as big and then there were the mail in rebates. But I have to say BestBuy has improved quite a bit since and I am glad they are doing well in the US

  • @arshitdonda8798
    @arshitdonda8798 Před 5 lety +3

    That's the spirit now the documentry feels real and effective

  • @TheAprizzle92
    @TheAprizzle92 Před 5 lety +1

    It's very simple, the UK already has their own chains doing this. Currys, Game, etc all deliver and have easy to use websites. Adding an American chain to an already saturated market is just a stupid idea.

  • @David-bi6lf
    @David-bi6lf Před 5 lety +15

    Stores too far away and too large. What rubbish, on that basis ikea uk must be a compete failure right 🤔

    • @midori8735
      @midori8735 Před 5 lety

      yea the reasons didnt seem to compelling in this video

    • @antoniax2102
      @antoniax2102 Před 5 lety +1

      David yeah but Ikea doubles up as a restaurant and home furnishing place. Do they serve meatballs at Best Buy?

    • @MFTQ
      @MFTQ Před 3 lety +1

      IKEA is also restaurant tho...

  • @simpleasliam657
    @simpleasliam657 Před 5 lety +1

    Man I forgot about bestbuy being over here.... I remember my dad saying he would never shop there because the store is massive and he only wanted a tele or fridge but the store is designed for you to go and spend hundreds of pounds on electronic goods

  • @chukwunonsookoye880
    @chukwunonsookoye880 Před 5 lety

    does anyone know the classic tune that was played in the beginning ?

  • @krisb-travel
    @krisb-travel Před 5 lety +3

    I love these mini episodes CNBC are doing, keep them coming guys :)

  • @noaniles8376
    @noaniles8376 Před 5 lety +3

    Best buy UK was selling overpriced crap.
    I walked in, saw crap at high prices and walked right out.

    • @smobilson1359
      @smobilson1359 Před 5 lety

      Noa Niles yeah if they did what they’re doing now with price check then it would be a lot easier for them to operate

  • @raystewart3648
    @raystewart3648 Před rokem +1

    UK - We dont drive cars that much, we like public transport in and around big cities.
    Thats one major problem there, the US don't think about that when opening stores in the UK or in Europe.

  • @howtobebasic2122
    @howtobebasic2122 Před 5 lety +4

    i once bought a car stereo from best buy for 100 bucks and there install it for free and ill never go back to my old crappy radio Ever again.

  • @keepingshitreal1738
    @keepingshitreal1738 Před 5 lety +1

    When I walk into a BestBuy I feel like a wounded fish thrown into a piranha tank.

  • @kylethenerd1
    @kylethenerd1 Před 4 lety

    I worked at Best Buy in the US from 2008-2015! We also tried to expand into Turkey in 2009 and that was an even bigger failure than the UK launch.

  • @iamdenislara
    @iamdenislara Před 5 lety +3

    I don’t like the warehouse experience of Best Buy either. It is super load and not refine at all.

  • @audience2
    @audience2 Před 5 lety +3

    I bought large appliances from Currys PC world and can confirm the staff in the shops are just box shifters than are dependent on the same website as the customer can see online.

    • @richardhills6952
      @richardhills6952 Před 5 lety

      audience2 if I ask they literally ask for the product number and than read what in the website as if I haven’t already gone through several websites than reviews and than videos on CZcams and than inspected the product in my hands

  • @Sam19509
    @Sam19509 Před 5 lety +1

    Best Buy failed in UK just like how Target failed to launch in Canada. Each respective roll out treated the new international market like US' little sister and offered an inferior replication of the original retail layout in the US. The money could have been better spent increasing employee wages in the existing stores in the US market and the carryover affect PR wise would have paid dividends to shareholders thousand times over. I am pretty sure if Best Buy and Target paid their low wage workers better earlier those same employees would be more loyal in spending their after tax income at the same stores and brand they work at. Walmart on the other hand took the easier approach and just swallowed up an established UK brand in ASDA but recently saw its merger with big chain grocer Sainsbury's vetoed by the British Competition Bureau.

  • @RS-pb2se
    @RS-pb2se Před 5 lety +1

    Me and my mum brought a laptop from BestBuy, just from stumbling across a store. I was only 10 but it was next to a Croydon Tram stop in South London, so the locations wern't that bad really, plus there was a large Sainsburys and Currys in the vicinity.
    I'm not from a family laced with money so it must've been a very good price. Also very reliable, much better than the tripe I buy from PC World these days. Shame really.

  • @DarkLordDiablos
    @DarkLordDiablos Před 2 lety

    The VA was right in saying that Best Buy didn't take into account the British love of the highstreet when they put their London store outside of London.
    They also failed to take not of the recession and the moving away of traditional shopping to getting most stuff online and having it delivered.
    It is a shame it failed because they might have had a chance if they had adapted their business model to better suit the UK's sensibility and tested the waters with smaller city based stores and established a pressense and name before building a huge store outside of the city.

  • @ShaudaySmith
    @ShaudaySmith Před 5 lety +1

    Wait... 7:00 there are cars on top of that Best Buy.... there's parking on the roof? **drives through the nearest best buy** Where's ya upstairs parking?!

    • @syxepop
      @syxepop Před 5 lety

      Shauday Smith, try their Hato Rey, Puerto Rico store (leased from the nearby Plaza Las Americas mall owners). Cars can park on both the upper level (1/3 parking, 2/3 store) and lower level (4/5 under roof parking, 1/5 their "Geek Squad" repairs center). This "parking above the store" may be a feature on more expensive real estate areas.

    • @chaikagaz
      @chaikagaz Před 5 lety

      Mines is similar in ny they got multifloor levels in a mall like area and the parking takes place in a giant building complex i think its like 5 floors just for parking. I heard BB employees also live nearby in an apartment complex. Dunno how much they charge rent for employees cause they dont make that much

  • @namnguyen-ro8bd
    @namnguyen-ro8bd Před 5 lety

    Anyone knows the music at the beginning??

  • @cwg9780
    @cwg9780 Před 5 lety +1

    Why do American retailers always start their veture in the UK? Why not Germany? Walmart failed there, because the grocery market is just too competetive (Aldi and Lidl rule), but consumer electronics? They could have swiped the floor with MediaMarktSaturn.

  • @CosmicNightWolf
    @CosmicNightWolf Před 5 lety +11

    Sounds like an issue with hard headed people not willing or able to accept change.

  • @CreedK
    @CreedK Před 5 lety +2

    CNBC: wHy *(insert company that isn't Amazon here)* fAiLeD iN *(insert country here)*

  • @ScareFestTTV
    @ScareFestTTV Před 5 lety

    Just like what Target did in Canada. Bought out Zellers then 2 years later shut down all 133ish Canadian stores.

  • @josephbowietaylor
    @josephbowietaylor Před 4 lety

    Ironically enough Comet became defunct in 2012, and Dixons in 2014, but we still have Currys/PC World - which is where I buy most my electronics from

  • @dtvfan24
    @dtvfan24 Před 5 lety

    Its a shame, as i remember best buy from my holidays in the US and so happy when i saw one opening in Croydon near my neck of my woods. I went into the store in croydon tragfluar way and it was great store but sad to see it gone

    • @MaximusTheChosenOne
      @MaximusTheChosenOne Před 5 lety

      Should’ve told your coward compatriots to spend money and not be overwhelmed by a big store

    • @rabd9881
      @rabd9881 Před 3 lety

      @@MaximusTheChosenOne ikea seems to be doing fine here

  • @Theresabrown1805
    @Theresabrown1805 Před rokem

    I didn't know there was a Best Buy in the UK they never advertised their presence in the UK. I buy most of my electrical products from PC World.
    I think Best Buy mistake was out of town retail parks. Nowadays I think the out of town retail parks are becoming more popular with free parking places to eat and better public transport links. I know that Danny's restaurants failed in the UK because they chose out of town locations rather than within the city centre or at out of town retail parks where they would be noticed and they didn't advertise the fact that they were there. I personally would love to see a Denny's restaurant in Edinburgh maybe on Princes Street I think they would be a huge success instead of focusing on the out of town retail parks.

  • @soccerjoker95
    @soccerjoker95 Před 5 lety +2

    British don't like big stores ? Lol. I personally feel like shopping for electronics from small shops, not widely known retailers is sketchy.

    • @Wasserfeld.
      @Wasserfeld. Před 5 lety +1

      They mean the size of the actual branch. We like chain stores however, if they expand too much we laugh when they inevitably fail because they're seen as greedy. Tesco is a great example of that.

    • @rawrbro69
      @rawrbro69 Před 5 lety

      Wasserfeld is it tho cuz they said the size of the store not the big branches

    • @Wasserfeld.
      @Wasserfeld. Před 5 lety

      @@rawrbro69 They mentioned that the average Currys branch was much smaller than the Best Buy UK branches. Overly large branches of shops is an accepted complaint here - British supermarkets realised that the hard way. Best Buy being a big chain in the US means nothing to people in the UK.

  • @wclifton968gameplaystutorials

    the UK electronics market is very competetive and most stores have closed long before Best Buy entered the market. Comet went bankrupt around 2012, Euronics stores are closing across the UK and Dixons merged with Carphone Wharehouse while their biggest competitor, Phones 4U went bankrupt as well with the problem generally being that high streets are closing its doors and people are buying online now at places that are less likely to fail such as Amazon, Tesco, Primark etc.

    • @rabd9881
      @rabd9881 Před 3 lety

      Phones4u went bust because their suppliers pushed them off a cliff

  • @chrispudwill9701
    @chrispudwill9701 Před 5 lety

    yeah shop specific loyalty and thats changing with amazon to like why even leave

  • @TheMadisonHang
    @TheMadisonHang Před 5 lety +1

    @6:00
    Those stats are a result of a particular kind of 'Corporate failure'
    Overlook, in-difference, in-sensitivity
    Everything corporate culture doesn't care about
    Exposed in the open
    Best Buy has so moved on in these last 10 years
    They have already forgotten all that
    It was simply a speed bump for them
    They lost nothing.
    They gained so much in the years tech has changed everything

  • @chrisbaker2669
    @chrisbaker2669 Před 5 lety

    Why would they spend $200,000,000 on 11 stores on advertising that is over $18,180,000 per store in advertising costs how could they ever get that back?

  • @tarotsayss1845
    @tarotsayss1845 Před 2 lety +1

    3:27 UM NOT JUST LONDON TF,WHO TF DRIVES TO THE OUTSKIRTS TO BUY A FEW ITEMS??? here in india too we just get it from stores near us duhhh???

  • @n00blit73
    @n00blit73 Před 5 lety +2

    Never knew they were here in the UK

  • @gabrielcastroalamilla7008

    Why taco bell failed in Mexico?

  • @PristinePerceptions
    @PristinePerceptions Před 5 lety

    Do a story on why companies often fail to do proper market research!

  • @DC3Refom
    @DC3Refom Před rokem +1

    I remmber when best buy opened in Parkgate retail park ,Rotherham , it lasted a few weeks and then it was gone 😂

    • @ChadwickTheChad
      @ChadwickTheChad Před rokem

      Because europeans couldn't afford to buy anything there. 😭

  • @thejflores1219
    @thejflores1219 Před 5 lety

    Best Buy does good to match prices, but anything under $50 at Best Buy is a rip off. Could find online for cheaper.

  • @danielking104
    @danielking104 Před 5 lety

    The thing I hate about best buy. Sales tax. But i do get super easy returns and exchange though.

  • @InstaltechCarAudio
    @InstaltechCarAudio Před 5 lety

    I don’t remember them here?

  • @hawthornedan
    @hawthornedan Před 5 lety +1

    Sorry. Best Buy in Essex was in Thurrock, one of the largest retail areas in Europe! That Maxime woman has no idea what she’s talking about! It was just outside of London, it’s very popular with people from East London

  • @jamesmurphy5751
    @jamesmurphy5751 Před 5 lety

    That's odd... In one part, the video maker said BestBay do not release UK sales... But somehow managed to compare the non disclosed sales to those of Dixon ... At that point I turned off...

    • @RickZune
      @RickZune Před 5 lety

      Uhmm no... They compared Dixon's UK to Best Buy Europe, so uhmm guessing English ain't your native language.

  • @OlJackBurton
    @OlJackBurton Před 4 lety

    6:59 They can support a parking lot on top of a store?

  • @kaelaleedaley
    @kaelaleedaley Před 4 lety

    We didn't even know that Best Buy had come to the UK (well, to Greater London anyway). The size of its shops would have been massive when you consider thst Currys/PC World shops are huge anyway! X

  • @gergehimon2177
    @gergehimon2177 Před 3 lety

    The same reason our company's fail abroad , they have their brands already established .

  • @Sierraomega1991
    @Sierraomega1991 Před 5 lety +1

    Also that in the uk carphone is seen as a necessary evil but if y can avoid it u do

  • @Ironhide1125
    @Ironhide1125 Před 5 lety

    Did you know that comet was sold for £2 and then when defunct some time later.

  • @lachiegallagher2540
    @lachiegallagher2540 Před 5 lety

    Do a video on how Masters failed so badly in Australia

  • @JoshHatesIt
    @JoshHatesIt Před 5 lety

    Can you do a video about why Walmart failed in Germany?

  • @JakeRoot
    @JakeRoot Před 5 lety

    Store was too big? But there's tons of huge shops across the UK. Costco? ASDA? They're doing well.

  • @jamesw7223
    @jamesw7223 Před 3 lety +1

    When they keep mentioning the UK but talk primarily about London sounds like another reason it failed.
    London isn’t the be all and end all in the UK... there are 4 constituent nations in the UK, various cities, towns, regions...

    • @dans3955
      @dans3955 Před 3 lety

      Yes, there are plenty of retail parks across the UK, why would all people living outside London go into London to buy a fridge, as the example is in the video.

  • @roblex63
    @roblex63 Před 5 lety

    Opening a venture where you sell expensive stuff, just as a recession hits was why it failed end of story.

  • @aralefay
    @aralefay Před 3 lety +1

    This also explains why Best Buy is leaving Mexico, but they blame COVID for years of struggling sales and lack of market research

  • @FireToFlame
    @FireToFlame Před 5 lety

    virgin worst buy vs. CHAD FRY'S ELECTRONICS (I know Fry's isn't anywhere else other than the west coast US, but I love them way more than Best Buy)

  • @shastaweston
    @shastaweston Před 5 lety +1

    I just got hired at Best Buy a few weeks ago and I feel like the store is still thriving

    • @antoniax2102
      @antoniax2102 Před 5 lety +2

      Shasta Weston in the US?

    • @shastaweston
      @shastaweston Před 5 lety +1

      Callthemidwife Trash Yae

    • @antoniax2102
      @antoniax2102 Před 5 lety +1

      Shasta Weston aah okay 😂 I thought you were talking about the UK there

    • @shastaweston
      @shastaweston Před 5 lety +1

      Callthemidwife Trash 😅😂 oooh no no

  • @abibnoor
    @abibnoor Před 5 lety

    This is actually interesting I was thinking of taking Bestbuy like Business to Africa but the business model there is like UK small shops in downtown. You don't drive to a specific shop. You shop many stuff at once in Downtown.

    • @DodgeViperAS
      @DodgeViperAS Před 3 lety

      Dunno which planet you’re living on but people go out of town now because parking is often free and there is more variety. No one really shops on the high street unless you’re in London

    • @abibnoor
      @abibnoor Před 3 lety +1

      @@DodgeViperAS oh okay. I thought that was the premise of the video. Then I am wrong. London not UK.

  • @TheMadisonHang
    @TheMadisonHang Před 5 lety +1

    Best Buy was benefiting in 2008 in the collapse of an old world order.
    This was just a result of a closed circle of contacts and a bad business hunch.
    Who knew who?
    Thats what i wanted to know.
    They needed a consultant,
    But really I could have only seen a limited partnership with a Seperate UK entity.

  • @Castrated__
    @Castrated__ Před 5 lety +1

    I miss Woolworths..

  • @abbasakbar6597
    @abbasakbar6597 Před 5 lety +1

    The scent of mass market American capitalism permeating the Britain retail landscape didn't bode well.

  • @skyhn83
    @skyhn83 Před 5 lety

    Oh 2008, when I was working at best buy. What fun times during the wonderful recession when the company made so many bonehead financial decisions for 5 years that everyone working there who cared about their job wondered if when they showed up for work the next if the doors would be chained shut. The only thing that saved them in 2012, besides dumping the CEO who was more interested in banging employees than the company, was the bailout they got from Samsung, Apple and Microsoft. Someday they will come around to collect.

  • @WillowAmos
    @WillowAmos Před 2 lety

    That woman definitely lives in London, anywhere else box stores and retail parks are common, but not to the scale of a best buy

  • @dagobertopulido7650
    @dagobertopulido7650 Před 5 lety +1

    A video on why there's not Chipotle or Taco Bell in México

  • @djdjhdjffjjff9269
    @djdjhdjffjjff9269 Před 5 lety +2

    Not Best Buy

  • @aJ-od9vv
    @aJ-od9vv Před 5 lety

    Just 2 years to perform ? ... Changing a strategy for a turnaround was never tried because they didn't stay long enough. When you decide to exit a geography ..... You Normally start planning a year to 6 months advance.... So essentially they gave best buy UK just 18 months to perform.

  • @LoveStarRecords
    @LoveStarRecords Před 5 lety

    are those buildings still there?

  • @TheMadisonHang
    @TheMadisonHang Před 5 lety

    @6:25
    Well, Best Buy you just fpund your 2 consultants.
    What that girl had to say
    Was very smart

  • @gavinnorthants
    @gavinnorthants Před 3 lety

    Think they hit the nail on the head, you have big out of town sites, but also small city center sites, for Currys. As well Carphone Warehouse sell mobile phones not electrical goods, so people may not of realized that the Carphone Warehouse was selling electrical goods.

  • @hyraxist
    @hyraxist Před 5 lety

    I remember their shops were in some really bad locations

  • @moochincrawdad
    @moochincrawdad Před 5 lety +3

    2:42 A "Geek Squad" Smart car will do wonders for your brand image! 🤣🤣🤣🤣

  • @jonathanlanglois2742
    @jonathanlanglois2742 Před 4 lety

    The Best Buy where I live very much feels like it's going out of business. Other then the most recent Iphone, a lot of the technology being sold in the store is dated and way overpriced. I've gotten better quality items for a lower price on the web.

  • @beryalex1798
    @beryalex1798 Před 5 lety +1

    in USA every thing too big here every thing Small and Quality!

    • @rawrbro69
      @rawrbro69 Před 5 lety +1

      beryale x what?

    • @gigi9467
      @gigi9467 Před 5 lety +2

      Except ur guys cars lol they are trash