Global tech outage: Microsoft VP explains what went wrong
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- čas přidán 4. 09. 2024
- It's a software update that had huge repercussions. All around the globe, companies have faced technology troubles after an update from cybersecurity firm CrowdStrike (CRWD) impacted Microsoft (MSFT) systems. It led to delayed and canceled flights, stores closing their doors for the day, and headaches for millions. CrowdStrike CEO George Kurtz posted on X the outage wasn't caused by a cyberattack and that a fix had been deployed. Many believe it could take a few days for all systems to be fully back online.
Microsoft corporate vice president and deputy CISO Ann Johnson tells Market Domination about what went wrong. Johnson used the analogy of updating an app on your smartphone overnight. That's basically what CrowdStrike did; they issued an update overnight, and that update ended up roiling systems. Johnson explains that Microsoft is working with CrowdStrike to help those customers who were impacted by the update, adding that Microsoft has engineers working to help businesses implement the fix.
Johnson says it's hard to say how long it will take for all issues to be fully resolved, but ultimately believes CrowdStrike likely did test the update thoroughly and that the problem was "something that was unexpected."
#youtube #Microsoft #stocks
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Global dependency to one single product is a single point of failure.
👍
Microsoft in a nutshell:
just dont buy any microsoft products. period.
There are other options. It's just natural for people to flock to the best available software.
Microsoft is a global leading brand, widely used. So change is on the horizon. Let's believe together that change will be for improvement in use of technology.
I don't even- know where the stock market is hea-ded to right now. my portfolio of around 200k is not increasing more than 5% and people are predicting a crash .
i'd advise you redistribute assets in your port;folio with the help of a pro so you don't get burnt in the market
I whole-heartedly con-cur; I'm 60 years old, just retired, and have about $1,250,000 in non-retirement assets. Compared to the whole value of my port-folio during the last three years, I have no debt and a very little amount of money in retirement accounts. To be completely honest, the in=formation provided by invt-advisors can only be ignored but not neglected. Simply undertake research to choose a trustworthy one.
How can I reach this advisers of yours? because I'm seeking for a more effective investment approach on my savings? and you sound very confident.
Her name is "Dianne Sarah Olson" just research the name. You'd find necessary details to work with a correspondence to set up an appointment
I just curiously - searched her up, and I have sent her an email . I hope she gets back to me soon. Thank you-
If Crowdstrike is like most tech companies I worked for, meeting a schedule is more important than quality.
Its CTO resume heavily focus on sales. So it’ll not be a surprise on fast delivery focus at the expense of QC. This is also what helped drive Crowdstike sales in recent years.
And new buggy features > bug fixing
She said a bunch of nothing.
@@cleanjeans1you cruel s o s
MS probably paid for the airtime and "it" is only doing PR to cover MS's @ss
Not even an apology.
That’s why she is the VP 😂
what you expect shes to do, she is working for Microsoft
This why monopolies of any kind are so dangerous. Having one company to rely on is stupid.
I mean standardization of systems is also extremely efficient. You’re not really going to want to split your fleet of pc’s into several different operating systems, with different software versions, make sure they all are supported on the different platforms, have to train your people in different systems, have to negotiate purchase of support and training in two different systems, etc etc etc. There’s Linux and Mac out there as well, but there is a reason companies don’t automatically opt for hybrid OS deployments. You choose probably the best OS for the job and for your workforce and go from there.
i tell my kids all the time credit card and some cash your phone dies you have nothing .
@@whlewis9164
The issue with Linux and Mac is that the code base they use would mean every company would have to recode everything. Instead of using the same code across the board they use a different one. Same goes for Chrome. So the majority of apps and programs need for work is far less. It also does not help with they don't seem to be backwards compatible. In the case of Mac every year we have a new update for the whole OS meaning even all apps have to be updated.
There is another issue and this is with Linux they have way to many distros that are all over the place and don't always play nice when it comes to the hardware. Chrome is really just Android put on a laptop.
Windows is the only OS that really goes for the backwards compatible that even if a company is using software that is older on new hardware it won't matter. It's like being able to play Diablo ii which came out in 2000 on a RTX 4090 with a a Intel i9 14900k. There is no reason why it should not work.
I mean if Nintendo, Sony, and Microsoft can all do that Linux, Google, and Apple should be able to do that.
There is not a monopoly, you can start your own company no problems. So this is not a monopoly
We are so amused of this type of problem.
With friends like CrowdStrike, who needs enemies?
Or hackers🤣. WEF has been scare mongering about it for years but guess who turned out to be the culprit 🤭
Crowdstrike is soooo fired.
dont think so too many depending on them
@@JSRTales they don’t need them…
@@JSRTales You mean used to depend on them yesterday.
They struck out
@@franciscos.5839 they really don't. Security is important and on an enterprise level free options don't cut it, but the way crowdstrike worms it's way into the OS itself (from what I've learned) is ridiculous and all predicated on fear mongering and security theater. This is what all the postering of "you need to give me full access to your sensitive information and OS to protect it" amounts to. A state where the very "security software" is more dangerous than any hacker themselves. I mean imagine if this WAS a cyber attack. It's just been proved that one successful attack on crowdstrike as a company can bring more systems and cause more chaos around the world than any single attack on an "unprotected" organization could.
Microsoft VP explains nothing
except "don't blame ms", when it is their fault!
@@eleghari Why's that? It was CrowdStrike's software that broke
@@AndrewOudin what can they do.. it's third party software that broke..
@@nathangraham5213 it's their fault coz they rely on a third party cybersecurity firm when they can just build an OS that is secure? Look at Apple Mac OS. Do you think they need a shitty third party company to make their OS secure?
She was respectful enough not to expose Crowdstrike's major clusterfuck blatantly and point fingers at them.
Both of their faults. CrowdStrike for untested faulty code and Microsoft for not having in-place a system of preventing untested 3rd-party code. It's not good enough. Too many systems reliant on their OS to provide services (some essential). They seem very blasé about this. Say what you want about Apple's 'walled-garden' approach, but I'd trust that to MS' approach any day of the week. If they're not going to take any responsibility, it will happen again. It might not be a cyber attack in title, but it literally was a cyber attack in action.
As an person with 20+ yrs of IT experience I hate when they try to say a bunch of nothing!! Say what it was!! Someone let it either skip the testing environment or simply pushed it through to production and rolled it out!! This caused the outage, they are fired and were working to fix this! We've implemented new training, policy and procedures so this doesn't happen again! (It's a bunch of crap cuz we all know they're not changing but it sounds good!) Companies are cheap! Majority of companies don't listen to IT until something happens then expect them to be superhuman to fix something they've probably told upper management before and they ignored it because of cost! Also this is why backups are key! I just feel a lot of these companies are going to lose data. Sad thing is nothing is probably going to change. Lastly why does she seem to be reading prepared answers 🤔 very typical
More than calling themselves "CrowdStrike", they should rebrand to "BlueCrash"
"BlueHack"!!
"they" Strike hard on Crowd globally.
"CrowdStrike" Nostradamus would be proud.
She's reading a script . Things that are planned , aren't " unexpected " .
She's not reading a script, she's looking at who she's talking to on her laptop.
She would make a good politician. "we are having conversations with crowdstrike" WTF does that mean?
@@suryamitra7397 they’re all acting . They all reading a script, it’s so obvious it pains me to watch this cringe. She knows the questions before hand and is reading the script that looks like chatgpt made
That means they sent an email to Crowdstrike and they responded 😁
@@heroisdomar4248 Feels bad for people who actually want to work in IT :( Oh well, I'll just be a multi-millionaire investor and fucking cry in my lambo ;( boohoo
Impacting only window systems. It tells us how pervasive Microsoft enterprise still is in many government, financial, airline, hospital since 80s and 90s and how vulnerable of its architecture.
All she answered was we should obviously focus into bringing customers and this not repeating again…
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A shameless and heartless corporate has caused global chaos. A single bug in a third-party software is able to bring down the whole operating system, isn’t it a nice system from MS?
For instance, I have never seen a IT company that has ever produced a silly product as MS Teams prompts for “Go to new Teams?” every time you launch it and you have no way to change it.
Only a junior developer is able to create such a “great and naive” baby toy in the world
Director: So is the nuclear safety system fine?
Operator: What system?
Bla Bla Bla no testing let customers do the testing like usual! The normal non answers to questions.
Like most software companies do, they do testing in production. Frustrating.
thats literally what microsoft themselves decided to do around the windows 10 epoch, used to have an internal team of automation engineers that tested on all kinds of hardware too and they got rid of them. hence the windows insider program was launched
What the fuxk?! Windows is a relative open system where anyone can write whatever program he chooses to write...
I don't see microsoft at blame this time (din't get me started with edge, win 11, etc...)
Microsoft is at blame for so many things, but imo not for a thirtparty mistake
Test in prod!
I BLAME MS FULLY! HOW CAN WINDOWS BE SO FRAIL AND THEN BE RELIED UPON BY LITERALLY EVERYTHING IN OUR LIVES? WAY TOO EASY TO BREAK THIS PILE OF GARBAGE THAT WINDOWS HAS ALWAYS BEEN KNOWN FOR... TEST ENVIRONMENTS WENT AWAY 25 YEARS AGO!!
Tip. Do not give third party full access to your OS.
Its pretty much Microsoft fault - O/S giant should not allow third party companies to mess around with their system code/operations. Apple does not allow 3rd party vendors to interact with their system hence - more reliable/secure.
you get what you paid for
@@saywhat932
this wont be possible in real world,
we need business
@@saywhat932 The thing is that Crowd Strike isn't like any cybersecurity program...
It is purposefully built so that it is directly integrated to the whole system.
That's literally by design since it offers better and faster ways to detect threats without being dependant on the user layers. And it also allows to control and deploy solution to threats on multiple systems at a time without all the overheads of each system.
The current issue is more like : you've hired the best security guard to be by your sides at all times but some day he mistakes you for an intruder and wrongly shoots you in the back...
Automatic updates, driver based software…. All points to hard recovery when things go wrong - and boy has it gone wrong!
The really odd part of this is the actual code in the 00000292.sys file which is the root cause is full of null objects (and I mean full, not just the odd few here and there).
Did something go wrong in the pre release QC? Was the code written with malicious intent by a bad internal actor? Fault in the code compiler process? Something else?
I don’t know if the truth will come out but if it doesn’t CrowStrike will lose customers more rapidly than they might hope.
@@saywhat932 but antivirus like programs need kernal level access to monitor activities
Any updates can break the system, and that is why it has to be tested before being applied. Now we don't know what the extent of the damage is, but the blue screen of death is really bad. So in the worst case scenario, the hundreds of thousands of servers, and workstations around the world have to be manually fixed. That means that systems need to be re-imaged, and restored from backup, and the companies that don't maintain a good backup, will be in big trouble.
@@adamsmith5374 You need to remove a single .sys file, but it is still challenging when you can't automate it.
Recovery isn’t that involved, but I agree this will impact system reliability processes
This is entirely the problem of the management for pushing developers to push new updates with a tight schedule without testing. it doesn't always cause a damage, but when it did, it's tremendous.
Hackers: 1. Crowdstrike: 0. And hackers didn’t even have to lift a finger
We're in a hotel in Denver. Front desk cannot get out room door locks to work. They are walking us to our rooms letting us in.
Have you tried turning it off and back on?
🤣
Clownstrike obviously didn't test this update sufficiently, but besides that, companies should be testing updates before deploying to Production. Any company that was affected by this needs to be answering questions about why they didn't follow procedures correctly.
@@EndDims I don't think it had anything to do with an update
I agree. The update should be validated by the customer's IT-staff before going in production. Or in a more slow rollout at least.
their entire QA team is probably one guy in Brazil who marked everything "passed" and couldn't even speak English 😂
@@RB-wu4usI believe it did, and question whether a reboot step was either omitted or not executed during testing
@@TeolulzOr CrowdStrike has a big QA team with professionals from North America and Europe, who speak English very well, yet their performance has not met expectations and left the Western world in a cybernetic nightmare.
I have worked IT for many years, they didn't thoroughly test the changes before pushing it out to the user community. They should fire the division chief and everyone in between down to the janitor, it is inexcusable.
it appears they did not test at all
My guess is they either omitted or overlooked a reboot step in the testing. Not good for kernel level updates
why include the janitor? poor Bob's just mopping the floor
Guess they did not test it at all before deploying😅
that entire company is going under, do you not realize that transportation and hospitals are affected, a lot of money was just losses in a quick session, they're as good as gone as well as major lawsuits incoming
It is noteworthy that all the blame is directed at CrowdStrike. Microsoft must also be held accountable for permitting a third party to disrupt their boot process. Furthermore, C-level executives should be responsible for over-relying on single providers, thereby concentrating risk.
This situation highlights the perception of Microsoft as a monopolistic entity and raises concerns about its heavy reliance on H-1B visas.
shocking to see the caliber of Microsoft executive in mixing up Open Source Systems and Third party systems
Asking Microsoft if Open Source is the answer is like asking the devil if sin is wrong.
If the third-party can prevent the entire OS from loading then there is a problem with the OS.
Linux and Mac where not affected.
Exactly! What does windows has to protect their integrity being the OS.. like any random vendor app can bring down the core OS!!
This is not the first time this debate has been had. This harkens back to how Windows was written in the Windows NT days. Also, this is not the first time an incident like this has happened. It hasn't happened at this scale before because Crowdstrike is considered a golden standard in this area and is in a lot of Fortune 500 companies now. Not sure if it will be after this incident. As for MS stopping this, there needs to be considerable amount of overhaul in their core code. Don't see that happening anytime soon.
She saids they tested fully but this was simply an unexpected issue…. She does not have an idea of what testing reallly mean.
They most certainly did not test this update prior to roll out. And for MSFT to assume they did exposes a huge vulnerability in their processes.
I am so sick of dissembling out of people who hold too much power over us. Its insulting.
Microsoft OK’d to grant Crowdstrike the power/freedom to do whatever in your computers, they are just as liable as Crowdstrike.
Crowdstrike = skynet
The real questions that everyone should be asking is ...... What happened during, DURING the bootloop, because that's when anyone can access ANYTHING....and yesterday was an entire day of chances!
how come Microsoft not applied AI to fix it right away? they've been talking about AI for last few months and its stock was spiked.
thats not how AI works
BSOD machines are not network accessible.
@@robbykoopman5559 especially when the issue isn't even on your end 🫤
Those machines are not even accessible.. Ai or anyone can't do anything...
At the risk of oversimplifying things, AI is also susceptible to the blue screen of death.
Microsof WE HAVE NO SECURITY AGAINST OUR OWN SECURITY SYSTEMS.
You should of asked, why did this only affected the Microsoft operating system and not others? And is it because of the way Microsoft os is setup, specifically it's kernel?
Facts..the same kernel that would've got BSOD by a bad driver in '98 smh at some point, you have to get that right..no third party anything should be able to ever cripple ANY OS. Not being able to boot is just not acceptable..too many critical systems..look at the amount of chaos human error caused..sheesh
I blame the World Economic Forum. They openly said that in there WILL be global internet shortages, so as a solution they want to govern (???) every person who uses it.
When you compare this interview with the interview of CEO of You'd Strike, the leader of the company that is actually responsible for the outage. You begin to understand why DEI is so important
Such a nice PR talk. Microsoft VP did not really answered a single question. Just some common phrases. Very professional ....
this lady should stop reading the scripts 😄
What LADY????!!!!!!
@@jasoncummings7052 🤣
@@oceanic8156 i mean what can she possibly knew? Engineers are probably scratching their heads how to fix it. She's in corporate business not in technical aspect.
Is it a lady?
Great!!! After all these mess she is reading a well orcastrated script!
only newbies allow for immediate updates. There are options on iPhone and windows system to delay and pause updates for a couple of weeks . I am a Tech guy and let me tell you : Most updates are useless and include bugs or they add an unnecessary features or remove good features ... updates can also bloat your computer.
Apple systems , Amazon AWS, Google clouds are more advanced, Secure and reliable for example Apple do not allow Third party companies get involved with their systems , Amazon AWS created their own programming languages to run their systems so the programming language itself is exclusive to Amazon AWS so it is impossible to be hacked that is why most banks use AWS to store and manage the DATA
0 accountability, if everything done was in accordance to well thought process, the processes itself is under question
This is a Texas company, that's all you need to know. The state that can't keep the power on.
Deregulate. What could go wrong?
and one guy is Russian as i saw 😬
Need to focus on never letting this happen again and remove forced updates to be logically installed by different stages, non Essentials first then spread systemically but doing a verified check on every system that the computer turned back on would have stopped every update from the first one failed. Doing one test of a non-essential device to make sure that the sequence worked properly got a verified test before initiating the entire Corporation or system
...or the world (estimate is 1 billion systems affected)
Without the corporate PR BS:
"How did this happen and how are you fixing it?"
"Crowdstrike's update created a global IT outage, you can find more official info on their website. We're talking with them and trying our best to fix everything."
"How long will it take to fix?"
"There are manual fixes for customers, but we're working on an automated solution."
"What kind of testing do you do before rolling out updates?"
"We work with security partners and expect them to do their own testing. I don't know how this happened, we're just trying to fix it first before figuring out what went wrong later."
"Do you think centralized tech monopoly is bad?"
"People always find problems after such events happen, but I think we should learn from this event and create measures to prevent such a thing from happening again."
"Should systems be more open to prevent things like this?"
"This was caused by a third party provider and was actually caused by an open system, not by Microsoft itself."
Why Microsoft forces me to install the updates?
the update was from crowdstrike not from micrsoft, only computers ussing crowdstrike were affected
why so much data and not of a lot solutions
how about windows 11?
They did not force you to update anything. When an app needs any update it comes from the come that made the app. When I get updates for Final Fantasy 14 Online. It comes right from SquareEnix not Microsoft.
Crowdstrike put out the update. There is nothing Microsoft can do to stop Crowstrike.
@@evacody1249 Since the updates from app companies might cause windows to have blue screen, I think mircosoft should test updates in their own environment to make sure it's safe before releasing it to airports, 911, and hospitals.
I loved 80's, when the only problem was the weather, good for a beer outside or a bottle of wine next to the fire...
I find it a little odd that the cyber security company dropped 23% 2 days before the outage happened
She has not answered the key question on what type of testing was done, before such an faulty version was released impacting the world
Summary: Incompetence and a systemic failure of the quality control procedures.
Sadly, this has become the industry standard.
MS VP has a deep voice wtf
And knows nothing
@@criticality2056 DEI
Two words class action
Did a mistake from crowd strike expose a major vulnerability in the MS OS
No
absolutely! any 3rd party drivers that fail simple sanity checks should be skipped and not cause an endless bootloop. For example Windows comes with generic display and keyboard drivers and Windows Defender. The clownstike .sys file was all zeros! so the bootloader should refuse to load it even if clownstrike client didn't bother to do a simple hash file check when it got the update but before installing it.
one question : how to disable windows auto updates, is microsoft convinced enough to stop pushing auto updates?
This wasn't a windows auto update. It was an update that CrowdStrike pushed themselves into their own software.
@@nathangraham5213 and didn't bother doing a simple hash file check either at the server or client end - absolutely insane! you couldn't be this incompetent if you tried /facepalm
@@TruthIsFreedom7777 truth is even if i disable auto updates, it forcefully updates on its own. Its happenning for all my computers and so many people complain about it search the web once
Microsoft should be directly responsable of this type of software than run at low level
Diplomatic answers as usual. The pain customers might go through they have no idea. the solution to end customers will not be easy to implement as they will have to be physically sent IT guys at each machine, reboot the system in safe mode, find that update and delete it. Before pushing any update they must rigorously test, they didn't do it that's why this problem occurred. But she is not accepting that
That's why I switched to Linux many years ago!
Stop using Windows. At the very least, stop using it on servers and kiosks. There are cheaper, faster, simpler and safer options for such tasks.
“Water is wet”
- Cloudstrike PR team
Complete waffle spewed by this woman
So she's the vice president of MS and she has a degree in communication, which is why she just waffled and said nothing. Does she even know what windows is?
Why are the America media news presenters so friendly and deferential to politicians and executives?! Look at her being so nice and polite to this Microsoft exec instead of being stern and tough. very different from Britain I must say.
@@maaziy_ghaziyIYI, well said. US has the most efficient anti corruption law but lobbying is permitted. This seems to have turned the media into paid propaganda mercenaries rather than the free press striving to report the truth.
Fixed it myself but it took me two days. It was not just Microsoft software. Simply disconnected all hardware, rebooted all network systems, router, advanced wifi and passwords. It certainly was a clusterf though. Scary as hell to be shut out of every single functional program in my software suite and blocked from accessing all financial software, banking & daytrading, etc., and helpless to do anything about it. Definitely a warning about what may be coming. At least I feel better for now knowing what to do.
Wow you know it's so strange how there are these Keystone jobs where there are people that are really important in integral to the entire machine that HR fires. If we got rid of the HR departments and the shareholders who had no actual value to the companies we could get things that worked again
obviously, Microsoft and Crowdstrike didn't perform a table top exercise. a rollback plan could have solved the issue.
0:42 "Think about if you updated an app on your telephone."
I'm sorry, my what?
2:00 "They have such complex systems."
Ah yes, windows. The company you work for. Truly complex.
"Executives" is a fancy word for corporate politician lul
It's now self aware!!
They obviously didn't test it because it didn't work if they would have tested it it would have shut their computers down. The fact that windows can be shut down by updating another app is absolutely ridiculous and they should take some responsibility instead of just saying it happens.
Exactly! Microsoft Windows is full of exploitable gaps
any os can be shutdown by a buggy kernel level driver, the question is how well does it recover when you reboot.
in this case the answer is that it did not recover, which is firmly Microsofts fault.
what is wrong with these technical experts? They don't say anything valuable on what caused the problems? Everybody is coming to cover-up the incompetency
Since the beginning of Microsoft Microsoft has always had problems updating the windows operating system. There is something very wrong in the way they do the updates. My laptops have crashed so many times just with a simple update so do not blame it all on that security firm.
So glad they are contentious to get global business back online. Only 1 Billion terminals running windows to be manually hacked to get them to boot.
Real question | One company, a global tech outage. Should this be possible in this World? Are some companies to big?
Ha! I don't know how, but I managed to read the thumbnail as "Microsoft Exec PLANS global tech outage"
the most useless interview ever
So who's getting fired and how much are they being fined?
The world is too dependent on microsoft…. Its high time businesses actually expanded their coverage to linux and macintosh so in case one system goes down there are still 2 more that can be used… its absolutely ridiculous this even happened
This is not the first time such an update has been made, so why did the current update go wrong?
Auto updates you can't refuse are total BS . I don't want your updates !
Apple and Google have saved the global outage with MacBook and iPad as their backup just my two cents 🤔
You didn't test the update. Pure laziness. Samsung did the same this year; thousands of AT&T customers affected.
CrowdStrike, extradition asked to face Iranian justice
before releasing the update, didn't they catch this error at any point of the TESTING stage ?????
Yep that was just a dry run to see if they could pull off something bigger in November, we’re not stupid!!!
This may have been a mismanaged Crowdstrike update, but Microsoft should never let an application Blue Screen Windows.
Mind you, this is CrowdStrike specific machines that are impacted/affected. Hence, it's a third-party application that is installed into an open environment Operating System (MS Windows). MS does not have to be responsible for a third party app that has been installed by its customers. The customer and CrowdStrike are the one who needs to ensure that such software works properly in their environment.
Crowdstrike has privileged level access to the Windows kernal, hence BSOD 😅
@@Tenzo7515100% correct. Boot into safe mode and clean up the bad cs files. What a pain in the a
That's not how 3rd party apps work.
All Windows computers that did not have Crowdstrike had no issues. It's not on Microsoft to fix the the mess started by CrowdStrike.
@@evacody1249 But that narrative doesn't fit my knee jerk reaction.
Practicing to see what they can control
Blockchain is the way to go. No company should EVER have the ability to take down systems around the GLOBE!! Didn’t pawpaw tell you NEVER keep your eggs in ONE basket????
Ya, give a third party unfettered and unvetted kernel access...smart move geniuses.
BSOD is an MS error... blame every third party, but it still is the OS failure to protect itself
Time to end forced update and change it to notification instead.
This incident will be the cause of a massive rise in Immutable operating systems
so Microsoft is helping this company become better and the stock is down 40 percent to date. sounds like a buy.
Anyone who has used a windows pc isn't surprised. Not unlikely that Windows OS caused it as much as the other company did.
These events are always something to smile about , did you notice that ? Duping delight is just one of those things that they can't hide as they turn this world into Bizarro land . It's no big thing to them , as they seem to have this uncanny ability to avoid the fallout of these events . Insider information helps them to be in the right place , at the right time .
she is not fixing issues and she’s giving interviews and getting high salary from Microsoft wow