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@@rainagaurav this is because you are using a user code where you need the master manager code. Default manager code is 2222 if it hasn’t been changed

@@rowanmoore4824 you can adjust the screen resolution in the DVR / NVR menu also This will be the section you need to change it to fit

Click the cog on the top bar and look for VGA/HDMI Resolution and adjust as required. Remember to click apply after. Adjust until you find the correct one Hope that helps you Cheers

@@DACSecurity fab all sorted. I also used you motion detection video to set it up it was spot on. Thanks for your help 👍

yes

Yes you’re correct but in my case the master code was 1234. You should always change the master code as anyone in the know could potentially turn your alarm on/off with the default code

It means those functions are not available. Is this an ip camera

@@DACSecurity yes it’s a DS - 2cd3348g2-LISU on a DS -7716NI - M4/16P NVR. I bought that camera cause it said it had accusense in it so I thought it meant it had all those features. (Trying to understand the differences in the hik products has been tough)

@@hunterajones if it’s grayed out sadly that feature isn’t on the camera

@@DACSecurity I figured accusense meant it had those features but guess not. Is there a good place to find info on the detailed features these cameras have?

@@hunterajones www.dvs.co.uk/ and download data sheets

A difficult one tbh if the light is motion activated as it will see the changes. All I can suggest is decreasing sensitivity, decrease the amount of squares and scatter them about. Apart from that not much else you can do

you can see the recorded footage up until the loss point but your not going to see anything if the camera is down

@@DACSecurity thank you x

Make sure the camera is clean, no spider webs Also on the grid part where you set the areas up, use less squares and spread them about

@@DACSecurity thanks ! My setup is different I don’t have the grids, I have to draw the motion area.

Depending on the machine you have the newer models have human and vehicle detection so eliminates a lot of the false alarms

Not all cameras and machines have the ability for line crossing etc , thanks

czcams.com/video/P0v67yHlQtQ/video.html

Do you have the CP20 control panel? Are you using the master code?

@@DACSecurity Yes, the exact same. But let me check I am using the master code, good point.

@@paulvsmith and you do have the app module fitted ? Did you have the app before

@@DACSecurity The master code got me in to the menu but it doesn't seem to want to connect to my wifi... we do have the app on our phones but that won't work until the panel is connected.

@@DACSecurity We had Plusnet full fibre installed about 4 months ago... could that be behind the panel's unwillingness to connect? By the way, many thanks for your help - I really appreciate it.

If the clip is on the pictures and videos section on the app you can send via WhatsApp or Facebook messenger The file will be too big to send by txt or email

The part you mention mp4 file, is that when you have downloaded onto a usb stick? Try downloading a free software called videolan and you should be able to play using that software

@@DACSecurity hi there, cannot send via facebook messenger, error says "unable to send to messenger". it's not that the file is too big, I think the file format mp4 is the problem.

@@DACSecurity no, the mp4 is what I am getting when I try to email it or text it and then its unplayable

@@DACSecurity I'm really wanting to be able to text clips I download from the app and them be playable on an iphone, is that not possible? this seems simple

Best just to check the net to be honest.

Options are you leave it to record until the hard drive is full and re-records over itself or you wipe the hard drive completely and it will all start fresh with the correct date from the beginning. As it is it will always show the wrong day until is recorded back over that day . Best just to leave it as is and it will sort itself out. Thanks

@@DACSecurity The NVR started recording correctly yesterday at exactly the same time I updated the date the day before.

Not sure on that to be honest, never seen that happen

@@DACSecurity thank you very much .

Yes

It’s built in the dvr so any camera will work

You can’t turn the red squares off so seems strange it would disappear. Maybe try putting the squares in the whole picture and see what happens if picks things up again. Possibly there’s no movement or sensitive is very low and not detecting. You could switch the recorder off and back on again to see if that helps. Thanks

@@DACSecurity Thanks for taking the time to respond, its appreciated. I had already tried everything you mention and more. Including making sure Dynamic Analysis for Motion is enabled. Im using the DS-9632NI-I8 running V4.61.000 build 220507 if it helps. I've also tried via the web using the local IP address of the NVR, IVMS 4500, the NVR itself and even the camera's individual IP addresses. And whilst I can clear the red squares ok for each camera and then choose the areas I wish motion to be picked up by clicking on the pertinent squares, it still doesnt show any movement like it used to when motion is detected. The other settings havent been touched including the sensitivity which is 60. I'm pretty confident you guys will work it out as I'm at a complete loss now. Thanks again.

Is the tick box enabled on each camera to switch motion detection on?

@@DACSecurity Yep, all ticked. As mentioned above, the motion detection is working and I'm able to highlight the squares I want the motion to be picked up and remove the areas I don't. But crucially I want to be able to view certain areas to see if motion is detected or not before removing them. I'm wondering if the latest firmware versions have removed this facility, although there's nothing mentioned in the notes Hikvision disclose associated with each firmware update. Thanks again for your assistance on this matter. Also can you guys supply the latest IP camera's that HV have released?

Just to also confirm the settings in the Arming Schedule and Linkage Method within the motion section appear to be ok. The arming section is completely blue and I have A->1 ticked within the linkage method and D1 ticked, being the camera name. I'm not entirely sure this would have anything to do with my issue however.

No adjustments I’m aware of

Do you mean the app on my mobile ? If so it’s procontrol+ or Hik-Connect. What you see on the tv is just the software the DVR comes with

Are you using other features like motion detection on that camera or line crossings on other cameras

Yes I know the problem as someone in our office keeps doing the same. sadly I’m not aware of a way to stop this. It bugs me rotten also as there not keeping the flow I want.

Hi , it would only record the grid area. Are you setting up a schedule for the notifications?

@@DACSecurity the schedule has to be 24/7, unfortunately the area surrounding this door must also be recorded. I have several cameras on other doors with the same setup, door and areas must be recorded and the added inconvience (lol) there are always people milling around these sites.

@@DACSecurity Thank you so much for the quick reply.

What you could do is set the camera or cameras up for continuous record so it records the whole picture all the time. Then switch on motion detection also using your grid and the grid area will send alerts to your phone. Hope that makes sense

Watch the video from 6:30 and select your camera and put to blue continuous. Then switch on motion detection where you create your grid and alerts. This will record everything and use your grid for notifications when people around