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Improving Customer Service for People with Disabilities (subtitled)
Improving Customer Service for People with Disabilities (subtitled)
zhlédnutí: 1 914

Video

Improving Customer Service for People with Disabilities
zhlédnutí 74KPřed 13 lety
Improving Customer Service for People with Disabilities

Komentáře

  • @jasongreen809
    @jasongreen809 Před rokem

    I am a person with an invisible disability. What I have learned is if you find large corporations or government institutions, they will always have a DEI officer or department within HR. So, if your getting the door slammed in your face, according to DEI regulations, company X has to give time of day to give the first meeting. I have a free business advisor with my state agency of Vocational Rehabilitation and they *could* persuade company X to talk to you or they could recommend company X's state funding should be cut and encourage a lawsuit for you. Ableism is alive and totally real and it needs to stop like yesterday.

  • @rachaelt1858
    @rachaelt1858 Před rokem

    that waitress lady is treating customers weirdly

  • @arsalanabolfathi552

    ❤❤❤❤❤❤😘😘

  • @emeraldkimble7602
    @emeraldkimble7602 Před 2 lety

    Starbucks accomodates hearing impaired sign language not to me I walked in holding five dollar bill menu ofin5 too small fir me to read lighting too dim for me to read I walked out five dollar bill not spent I found men7 o. Uber eats

  • @ryobaaishi9968
    @ryobaaishi9968 Před 2 lety

    Where do I go ? Id LOVE to go there to fit in! Maybe I will go there with my future service dog! :)

  • @lindathrall483
    @lindathrall483 Před 2 lety

    THIS SHOULD CONTINUE IN ALL NURSING HOMES AFC HOMES ASSISTED LIVING HOMES

  • @chantelcuddemi7646
    @chantelcuddemi7646 Před 2 lety

    As a totally blind person, I find this video extremely helpful!

  • @chantelschneider3045
    @chantelschneider3045 Před 2 lety

    I’m a person with an invisible disability who understands more psychiatric disabilities but this video is so helpful with talking about physical disabilities. I do use a service dog so I understand all of those things but I’m so glad they were detailed about other things besides service dogs. I work in a grocery store now and I am trying to learn how to better help my customers.

  • @johnhalbe6530
    @johnhalbe6530 Před 3 lety

    These people are great to talk too

  • @leshaslife433
    @leshaslife433 Před 3 lety

    I love disable people

  • @shn7401
    @shn7401 Před 3 lety

    They are sort than normal ones but They have cherish , friendship and effort

  • @lesliehyde
    @lesliehyde Před 3 lety

    As a person with several invisible disabilities with a service dog in training there has been a few...... unsavory encounters with either a business or worse a doctor's office. My most recent unsavory encounter was at my primary care doctor's office. I was supposed to be seen by the nurse practitioner that is under him. But, while in the waiting room -and keep in mind that I was there just 4 months prior with the same dog- I was questioned about having him with me by the front desk and then the office manager who then stated "I have to go back to speak to the nurse practitioner" (in quite a snobbish tone that was uncalled for) and she then came back out from the back without telling me anything. I didn't know that I was stuffed into the doctor's schedule as the nurse practitioner refused to see me. I spoke to the doctor about it that day about how the two in the front were to me as well as trying to give a possible reason for why I got placed in his schedule (severely scared of dogs or severely allergic) but he said no to both as she has her own dogs. He then asked me about how HE can best provide training to his staff to avoid incidents like that in the future.

  • @martalopatynska-de-slepowr3095

    very good helpful video

  • @MAADLALMARY29
    @MAADLALMARY29 Před 4 lety

    Great video. I had to watch this for an assignment in my customer service class.

  • @cloo2937
    @cloo2937 Před 4 lety

    Great job on the video... This can really help alot of people understand on how to help others :)

  • @DarkSide-sv8eh
    @DarkSide-sv8eh Před 4 lety

    Fucking bullshit I’ve been treat this so fucking bad at the workplace and I’m disabled

  • @leeanne1703
    @leeanne1703 Před 5 lety

    I'm in a wheelchair and half the time I can't reach the counter to pay, I can't hear good either so I hate it when they treat me like I'm stupid for not hearing the first time they talk to me. I'm am trying my best. One time I went to a doctor's appointment, I never been to see this doctor, I went on my own cause he was only a couple of blocks away. I get there and I had a hard time to get the door open and when I did it was just a long staircase going down. I didn't know what to do. I had my phone so I called them and was told it was the only way to their office. No elevator even..then this man appeared for his appointment and offered to carry me down, I said no thank you (that seems scary what if he looses balance and drops me OMG) I then rolled home.

    • @kriamau5895
      @kriamau5895 Před 4 lety

      yikes, that sounds like it should be illegal. a doctor should be accessable. I can't beleive after you called them the doctor didnt come up to you.

  • @LyricalXilence
    @LyricalXilence Před 5 lety

    Good video, honestly something I never thought about. I admit I'm afraid to bring up disabilities and how best to help the person who has one; I spend too much time pretending it doesn't exist.

  • @iamthegame09
    @iamthegame09 Před 5 lety

    The problem isn't the ability it's society's attitude towards it...for many "able-bodied" people, they are literally terrified of saying or doing something which results in the person with the disability feeling insulted and if that happens the "able-bodied" person risks feeling the "wrath" of the rest of society for their actions....I've witnessed it myself...if you dare not support the disabled in some way you're demonised for it...that needs to change....of course, make allowances but try not to make changes for the disabled person just because you "pity" them!...

    • @sparkly21
      @sparkly21 Před 3 lety

      You’re making it sound like it’s a bad thing if the public treats people with a disability with respect.

  • @kimberleemckeon563
    @kimberleemckeon563 Před 5 lety

    I have speech and language disability learning disability i feel people treat me different and they talk to me i don't understand i live a normal life I'm happy married live on my own you do everything independent my shelf

  • @cyclopscyclops7636
    @cyclopscyclops7636 Před 5 lety

    Who the fuck disliked this? You're and ass.

  • @panda-wk8mv
    @panda-wk8mv Před 6 lety

    if someone is avoiding eye contact please still treat them as an individual, I have a type of autism that makes it difficult for me to maintain eye contact. I still apreciate people who look at my face. I know it's unusual and I try but sometimes I get nervous and can't always lookl at you. just because I have this problem doesn't mean I have others, I'm actualy quite smart and know what I want but sometimes people see my lack of eye contact and unusual body language and patronise me. always take the persons lead. If I need help I will ask for it! i'm used to asking for help

  • @candiceperry7916
    @candiceperry7916 Před 6 lety

    People with disabilities need help with customer service

  • @itsvenombro3058
    @itsvenombro3058 Před 6 lety

    I have a learning disability as well and a speech problem I hate it when people don't understand me

    • @crystalbelle2349
      @crystalbelle2349 Před 5 lety

      Venom0086 dark this is new to me since my last stroke but understand too well. Especially at Dr appointments, although no one understands me well now. They get frustrated quickly so I’ve become isolated.

    • @kimberleemckeon563
      @kimberleemckeon563 Před 5 lety

      I have same thing as you people think your dumb

    • @iamthegame09
      @iamthegame09 Před 5 lety

      If you hate it when people don't understand you make it easier for them to say so!...what I mean by that is that when people don't understand others it's frustrating for BOTH sides so, ask them if there's any other way they'd like you to communicate which would help...it goes both ways I'm afraid!

    • @cloo2937
      @cloo2937 Před 4 lety

      I feel u my friend. U are perfect just the way u are

    • @sparkly21
      @sparkly21 Před 3 lety

      @@iamthegame09 you sound like a weirdo, you expect people with a disability to change their needs to accommodate society when in reality it should be the other way round that way businesses can thrive.

  • @candiceperry7916
    @candiceperry7916 Před 7 lety

    individuals with any type of disability has the same rights and these people want to have money just like everybody else

  • @debrazeno6940
    @debrazeno6940 Před 7 lety

    PLEASE ASK ME It's rude as when wait staff ask my caregiver I want from restaurants even after they have stood by the table and heard us having a conversation. I can speak for myself.

    • @iamthegame09
      @iamthegame09 Před 5 lety

      You're right it is rude but try putting yourself in the waiting staff's shoes...they may feel uncomfortable around people with disabilities for fear of insulting you by saying something which may cause offence...instead, try this out...when the wait staff come to your table have a prior agreement made with your caregiver that you order first and that they remain silent until you've finished...or even, if the wait staff ask your caregiver what you want get your caregiver to say "well, (insert name), what are you having today?"...that'll give you the opening you need...

    • @sparkly21
      @sparkly21 Před 3 lety

      @@iamthegame09 how about if the waitress put herself in the disabled individuals shoes? I think the waitress needs to be re-trained to accommodate people with a disability.

  • @tobiusholmes2344
    @tobiusholmes2344 Před 7 lety

    Maybe Wal Mart should watch this, I was out shopping and needed help with the grocery cart, they acted like I was bothering them, I felt rushed and not welcome.

  • @nettieobrien8161
    @nettieobrien8161 Před 8 lety

    Fantastic video. Thank you for the insights.

  • @dominiquepilon9315
    @dominiquepilon9315 Před 8 lety

    I have a learning disability too and mental health issues and my grandma has Alzheimer's disease

  • @DannyMcKinney79
    @DannyMcKinney79 Před 9 lety

    I have a Disability Learning

  • @mikeoconnell7283
    @mikeoconnell7283 Před 9 lety

    great video

  • @veronicameilssapappas8359

    I love this video very much

  • @dmayaknowles6676
    @dmayaknowles6676 Před 9 lety

    I so happy and thankful what they have they might be different in a different way but doesn't means u get to make fun of them they did a play with people who actually have this stuff it was real they wasn't acting I was crying in a happy way.

  • @SpinyNormanDinsdale
    @SpinyNormanDinsdale Před 10 lety

    Mr. Host you kinda look like Penn Jillette.

  • @androidangel787
    @androidangel787 Před 10 lety

    Love this video. Well done.

  • @ChristopherRobinsonBU
    @ChristopherRobinsonBU Před 10 lety

    Could this video please be captioned? The automatic captions are inadequate.

    • @kriamau5895
      @kriamau5895 Před 4 lety

      ikr for a video about disability t sure isnt accessable if you can't hear well!

    • @kriamau5895
      @kriamau5895 Před 4 lety

      ikr for a video about disability t sure isnt accessable if you can't hear well!

  • @cindystarling7401
    @cindystarling7401 Před 11 lety

    AMEN!!!!!!!!!!!!

  • @poo66151
    @poo66151 Před 13 lety

    I think this video is awesome. My brothers are both disabled. I think video is a great way to bring awareness.

  • @opfsn
    @opfsn Před 13 lety

    Fantastic job chamber of commerce! We need more communities working together to raise disability awareness. I've added your video to our disability etiquette resources and featuring it in our next newsletter. One Place for Special Needs