Video

The only thing I could do, is to try automatically translated CZcams subtitles. But I have no way to ensure thir quality.

You are Chuck Norris, the ITIL exam schould pass you and not the other way around :D Jokes aside, the mock exams can be harder than the actual questions. If you want to get free official mock exam questions, you can get a set here: valueinsights.ch/-itil-4-foundation-exam-quiz And one here, while exisitng the page: valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ Those have been created by PeopleCert and have been taken out of the pool of official exam questions. So you may even encounter them during the actual exam. Hope this helps. Cheers, alex

You're most welcome and congratulations in getting such a nice result. I am happy, that our videos helped you achieve it. And thanks as well fot stopping by and leaving a comment :) All the best, Alex

Amazing and congratulations :D I am happy, that our videos helped you. Cheers, Alex

You're very welcome and I am really happy, that you liked the videos and that they helped you pass your exam. Congratulations and welcome to the community! All the best, Alex

Congratulations on your amazing result! I am happy, that we have had a part in achieving it with our videos. All the best, Alex

Hi Yes, still valid in 2024. The original, official exam question pool has not been changed since the upload of these videos. All the best, Alex

Amazing! Congratulations and welcome to the community. I am really happy, that our videos helped you clear your exam. Best Regards, alex

Thanks a lot for your kind feedback. I am happy, that you found our videos to be useful for the exam preparation. All the best, Alex

Hi Yes, it is still valid. We have many people leaving comments, that they passed with the help of our videos. We also have some mock exam videos here: czcams.com/play/PLVzkjYR3xN1Veghx7WyvEL34y9vLlyKGO.html Hope this helps. All the best, Alex

@valueinsights Perfect thank you.

@@LifeOfLouie Hi Louie, sorry for the inconvenience. We had to change the price some time ago and it seems that the old price stuck in the shop where you bought it. I have temporarily adjusted it back to the original one, so you can place your order. All the best, Alex

@@valueinsights hi Alex is there any chance we could take a call? I would like to go over a few things? I can do anytime and thank you for quick reply.

@@valueinsights I also noticed that the course I had picked has not had the price changed. It is still the 700 instead of 565 or whatever it was

@@LifeOfLouie Hi Louie, sure thing. I would be available in approx. 30 minutes. That should be 15.40 UK time. You can send me your number to info@valueinsights.ch Cheers, Alex

@@LifeOfLouie apologies. Now you should see the previous price.

@@andriy7820 Amazing, congratulations 🎉 I am happy that our videos helped you. Welcome to the community and all the best, Alex

How did you schedule the exam w/o a reseller? I can only find the exam voucher bundled with a full course.

@@syscreeper4376 😀

Thanks a lot for your kind feedback. I am keeping my fingers crossed for you. Let us know how the exam went. You can also have a look at czcams.com/play/PLVzkjYR3xN1Veghx7WyvEL34y9vLlyKGO.html and valueinsights.ch/-7-top-tips-to-pass-your-itil-4-foundation-exam/ and valueinsights.ch/itil-4-foundation-exam-quiz/ Cheers and all the best, Alex

@@valueinsights It wasn't me who asked but thanks for those links!

You're most welcome and thank you for your kind feedback. Cheers, Alex

These videos contain the essentials. Many people have left us comments, that they passed with only these resources, but we always suggest to get the official book with the full syllabus. You can also have a look at our mock exam videos: czcams.com/play/PLVzkjYR3xN1Veghx7WyvEL34y9vLlyKGO.html and our tips and tricks article: valueinsights.ch/-7-top-tips-to-pass-your-itil-4-foundation-exam/ And should you want to book the exam, you can also check out this: valueinsights.ch/itil-4-foundation-e-learning-on-learnify/ Hope this helps. All the best for your exam. Let us know how it went. Cheers, Alex

Thanks a lot for your kind feedback. Yes, you are right. Unfortunately, I cannot change the videos. All the best, Alex

:D I just checked him out and I do sound like him a bit, bit only a bit :D Cheers, Alex

Many people leave us comments, that they passed only with these videos. You can also have a look at our mock exam videos: czcams.com/play/PLVzkjYR3xN1Veghx7WyvEL34y9vLlyKGO.html And perhaps at our tips and tricks article: valueinsights.ch/-7-top-tips-to-pass-your-itil-4-foundation-exam/ But we always suggest to also get the official eBook, which contains the whole syllabus. All the best for your exam! Let us know how it went. Cheers, Alex

I am very happy, that you liked our videos and that they helped you pass your exam. Congratulations and welcome to the community. Cheers, Alex

@@xoxochan8415 that is so great. Congratulations 🎉 and welcome to the community. I am glad, that our videos helped you pass the exam. All the best, Alex

And thank you for your kind feedback. I am glad, that you found our videos to be useful. If you are preparing to take the exam, we wish you all the best! Best Regards, Alex

Hi There This question looks a bit strange and I understand why it is confusing. ITIL always states, that Continual Improvement should happen everywhere. In the SVS, SVC as a practice and basically on all levels of any organization. Nevertheless, if we look at the logical constructs of ITIL, so the SVS, SVC, the guiding principles, the 4 Dimensions and Practices, Continual Improvement is explicitly mentioned as an element of the Service Value System. So, I would also say, that A is correct, even though it is also a practice. All the best, Alex PS: all the best for your exam. Let us know how it went.

You're most welcome. I am happy our videos helped you pass the exam. Congratulations and welcome to the community. Cheers, Alex

I understand. It can be quite confusing. Is there any specific question you have I can help with?

You're very welcome. Thank you very much for your kind feedback. All the best, Alex

Congratulations on such a great result :) and welcome to the community. I am glads, that our ressources helped you. Cheers, Alex

@@valueinsights All of your videos and the ITIL V4 lessons in them made me reach that score. It was such a tough exam. You need to be able to understand all facets of ITIL V4 Foundation and your ITIL V4 Foundation Exam Preparation Videos and Mock Exam absolutely helped me. Please continue to help a lot of aspiring ones. God bless You always.

@@MhikeTalz2024 Thank you so much. I will do so :) In fact, I am currently preparing a German version of this course. All the best to you too, Alex

How did you schedule the exam w/o a reseller? I can only find the exam voucher bundled with a full course.

Thanks a lot!

You're most welcome. I am happy our videos helped you pass your exam. Congratulations :D And alle the best, Alex

Hi Santiago I am sorry, that there is confusion aroudn this question. This is the official purpose statement of the Service Desk: "The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users." And this is Incident Managament: "The purpose of the incident management practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible" So "Incident Management" is the correct answer. Hope this helps. All the best, alex

@@abiolaowoseni3475 you're very welcome. Congratulations on your perfect score 🎉 it is indeed a great achievement. So enjoy it 🙂 and all the best, Alex

How did you schedule your exam without using a reseller? I can only find Exams bundled with a course.

​@@themustyrabbit the only way to buy only the exam is on the PeopleCert webpage. www.peoplecert.org/en/browse-certifications/it-governance-and-service-management/itil-1/itil-4-foundation-2565/ It would cost EUR 620. Our package is around the same price but contains our 300 mock exams, on official mock exam, the materials, games, one free exam retry and a 1-year PeopleCert Plus membership (allows access to the digital badge and the ITIL 4 Practice Guides). Hope this helps. Cheers, alex

@@Iliesakenadau I am happy to hear. Congratulations 🎉 and welcome to the community. And I am really glad that our videos helped you. Cheers, Alex

Wow, such a great result. Congratulations! I am happy our videos helped you achieve it. Cheers, Alex

Congratulations and welcome to the club :D I am happy our videos helped you. All the best, Alex

Thank you so much. I am happy you enjoyed our videos. Hopefully they will help you pass your exam. All the best, Alex

Thank you so much. I am happy you enjoyed our videos. Hopefully they will help you pass your exam. All the best, Alex

You're ver welcome and congratulations on your great score. I am happy our videos helped you. Cheers, Alex

Congratulations Rose! I am happy our videos helped you pass your exam :) All the best, Alex

We still receive many feedbacks for people around the world who passed theitr exam with the help of these videos. Still, we always suggest to get the official ITIL 4 Fondation eBook, as that covers all the aspects of the exam, while these videos only cover the most essential aspects. All the best, Alex

I am glad to hear :) All the best, Alex

Glad you liked them and thanks a lot for your kind feedback. Keeping our fingers crossed for your exam. Let us know how it went. Cheers, Alex

You're most welcome and I am glad, that our videos helped you. Best Regards, Alex

They had to chose some way to differentiate between the two types of changes. Probably could have used other words as well. But there is now telling why exactly these two terms have been chose, altough there may be may ways to interpret them. That's why it is best to concentrate on their definition instead of the meaning of the words.

You're most welcome :) I am happy, that you liked our videos and my style and I am glad that the videos helped you. Cheers, Alex

That is a very interesting point of view. Would you mind elaborating a bit more on what you mean?

@@valueinsights "You as a customer" Why am I a customer? Is ITIL about how to be a customer? You can describe customer behavior without this. The only "you" in these videos should be me, the person learning ITIL.

@@shuffinginoblivion You are always both a customer and service provider. ITIL is not directly about either, but it is about how value should be co-created between customer and service provider.

@@valueinsights That doesn't change how confusing it is to say, "So as the service provider, you don't want this" instead of "The service provider does not want this." Especially when this habit is repeated across different categories.

@@shuffinginoblivion Ah sorry, now I get your meaning. I always refer to ourselves as service providers, because it is mostly people working in service providers who try to take the ITIL exam. Especially IT support service providers (internal or externals).

:D thanks a lot Felix. Much appreciated. I am glad, our videos helped you passing the exam with such a great score. Cheers, Alex

In that case my mission is accomplished :) Thank you so much for your kind comment. I am happy, that our videos helped you pass the exam. All the best, Alex

Hi Sean Thank you so much for your kind feedback. I am glad, that our videos helped you pass the exam with such a nice result. So congratulations and welcome to the community. All the best, Alex

Keeping our fingers crossed for you 🤞 hope everything goes well. Cheers, Alex

I passed with a 95%!!!!! These videos really helped a lot, easy to digest and informative

@@dylanbingham1776 Congratulations Dylan! What an amzing result. I am happy our videos helped you. All the best, Alex