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Try uninstalling the app and make sure its got the latest update- also kill the power to the indoor unit and turn it back on… the app gets alot of updates so make sure it has the latest software..

Thank you- great product and technology

It’s recommended you wire it to run continuously so it is always shining on the coil to keep it clean- however you can wire it to come on only when the fan is on. Hope that helps

@@jasongiannone1229 Thank you.

Hello- the holes come pre drilled so we just screwed through the pre drilled holes in the mounting plate into the plenum. Hope that helps

@@jasongiannone1229Thank you for the reply. They appear to have changed the design, since the mounting plate is not pre-drilled currently. Also the instructions do not tell you how to un-screw and rotate the "core" to align it properly (as shown in your video). Therefor you wind up with the logo going up and down (the light is now at the 9:00 position) rather than sideways, with the light at the 12:00 position, as shown in the instructions. Were the screws used on the mounting flat flathead? Otherwise the heads would keep the base unit from mounting flush on the mounting plate. It looks like I will be dissembling the unit and remounting it correctly.

Hey Ben hope all is well!!

1000 in mine dam !

That’s an easy fix- just clean it!

Good question-usually there is a small opening or area of the Air Handler or coil cabinet that isn’t completely sealed where you can see the light shining. Other wise you can always drill a small hole with a drill bit to see if it’s on and cover it up with silver tape. Hope this helps

The LED at the front of the unit is the sensor showing you if the lamp is on or not. If the LED is light, the light is working.

Yes- that would be considered 2 different systems so you would need to put above each coil- hope that helps

Heath, your HVAC system will supply purified air from the Active directly into the rooms which it ducts to. So, if the new system is conditioning an entirely separate part of the home, you may in fact benefit from installing an additional Active for that portion of the house.

Yes that is correct

Hi- you can use sheet metal snips- just bend it towards you as you cut the hole

You could also put a screw in the center of the cut out area and use that as a handle.

Thanks for your comment- it actually does clean the air however- as air passes through the light, the light removes particles and VOC’s

@@jasongiannone1229 it doesn't clean the air , that's not even how uv light works. Uv light breaks apart the dna in biological life forms . It reduces odors/bacteria /viruses because they are primarily organic. The previous poster was mostly correct as the uv light does not have enough time to kill much accept for what's on the coil. These lights reduce the in air concentration of active bio matter by multi pass radiation exposure via air circulation . The air isn't cleaned at all in fact it contains the same amount of biological matter, how much of it that's alive / active is simply reduced as it's hit by uv light multiple times. Most of the uv lights sold simply do not have enough power to do very much to anything in moving air. If we use the systems in hospitals as an example a unit that size would have at least 6 times as many bulbs as what was placed in the video. They would be placed on all sides of the coil , by the blower and in the duct creating 3 stages to increase the exposure times and keep the most heavily contaminated parts of the system clean at all times.

@@wind5250 What you've said in a paragraph, Jason already said it in a sentence. If UV light reduces odors.......isn't the air clean?

@@MrBababuwi No it isn't and no he didn't . Cleaning the air would be a filter like a hepa filter since it captures the particles and biomatter. A uv light doesn't capture anything thing that's like asking if you fill a dirty sink with water did you clean it while all the dirt is still in the water. A strong enough uv light kills living organisms like live viruses making it damn useful but saying it cleans is a stretch.

@@wind5250 Thank you for all the comments. The UC36D16 UVC Purifiers does treat the coil and the passing air. These units feature high UVC output lamp which radiate high amount of Germicidal UVC rays which radiate out and create inactivation zone. The UVC rays can inactivate some microorganisms in a second. Sometimes the air moves faster sometimes at low speed. Air Cleaners capture particulates and some microorganisms. That is why you need both - engineered Air cleaner and UV purifier.

1 year for this unit, there are two year systems out there now as well.

Effectiveness of the UV goes down with time even if the light still shines. Replace annually.

Preferably you would like to have the UV light about 9-12” above the coil. If you dont have room you can put it above the humidifier no problem, it will still purify the air but may not shine down on the coil as much. Also the light has a reflection sheild so if its shining downbit wont leak out of the vent.

@@jasongiannone1229 Thanks for the response! I have the room to install it. It could go behind the humidifier entering the plenum from the side, but I've read that the UV light can do damage to the humidifier over time. I checked Aprilaire's website and it even says the plastic housing is UV resistant, but not UV proof. I'm honestly wondering if it's worth installing a UV light at this point. While eliminating mold, mites, et cetera would be great, I don't know if I want to risk damage to my humidifier.

@@scott_litch it os recommended to install above the coil, however some contractors install these in the return as well- the goal is to get the air in your home passing through the light to eliminate particulates, either way should still clean the air, return installs just wont shine on the coil

@@scott_litch There are other products out there, where you can put a TUV BTER2 system on the return side of the coils. Video's available on the interweb.

The bulb gets 9000 hours of life- you want it shining continuously to kill anything that may build up on the coil

No, it won't. Most lights wear out faster when switched on and off. If you notice on an incandescent bulb, it only burned out when it was switched on. It never burned out while current was traveling through it - only when it was off and the filament was hit with a sudden jolt of current. Same idea here.

Actually light bulbs will last a lot less if they turn on and off frequently

What size do you have a 12" or a 6"? If you have a 12" you can try downsizing it to a 6".

that smell is hydrogen peroxide- the ionazation process omits HP. its safe and has a clean smell- that means its working well.

@@jasongiannone1229 is that the same as ozone? I’ve been concerned about the ozone levels being produced

Air Purifiers with UV lamps can sometimes emit odor causing ozone. As of 2020, Dust Free has made it a part of its mission to guarantee its products no longer release any ozone. In 2021, almost all of Dust Free's products were recognized by UL, a top global safety certification organization, to emit zero ozone (UL2998 Certified). Any replacement cells ordered after 2019 will automatically include ozone free bulbs and ionizers.

@@jasongiannone1229 I am enjoying your videos and you do a wonderful job explaining all the benefits to homeowners. Rather that hydrogen peroxide (H2O2), the PCO actually generate Hydroxyl Radicals (·OH). The hydroxyl radicals are an odorless oxidant which reacts very quickly to break down contaminants in the air.

There is no low voltage end with this unit, it is 24 VAC to the bulb, so there is a transformer in the base unit 120 VAC to 24 VAC

It’s recommended to shine continually on the coil- however it can be wired to the air handler board if desired

The 120 VAC to 24 VAC transformer is in the base unit. You could wire in a relay to control the 120 VAC feed to the unit.