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CMO Confidential
United States
Registrace 16. 01. 2023
Mike Linton, 5X former CMO of Best Buy, eBay, Farmers Insurance and Ancestry talks with some of the best marketers in the world about how modern CMOs win on an ever-changing battlefield. Spoiler alert: it’s complex
Daniel McCarthy | CMO Confidential | The Rise & Fall of Peloton as Seen Through the Eyes of CLTV
A CMO Confidential Interview with Dr. Dan McCarthy, Professor of Marketing at Maryland. Dan uses a customer lifetime value (CLTV) analysis to show how Peloton's pursuit of growth after a very successful launch negatively impacted its financials and cratered its stock price, leaving its future uncertain. Key decision points include: misreading Covid trends as a permanent demand shift; price decreases which backfired; the importance of cohort analysis and churn rates; and the unintended consequences of chasing growth through rowers and treadmills. Tune in to learn why "Valuation is a painkiller" and "Everything can be good, but it comes at a price."
Dive into the dramatic journey of Peloton in our latest episode of CMO Confidential, "Peloton's Rise & Fall: What Marketers Must Learn." Hosted by Mike Linton, former CMO of Best Buy and eBay, this episode features Dr. Dan McCarthy, a tenured professor at the University of Maryland and a pioneer in customer lifetime value (CLTV) analytics. Key topics include Peloton's strategic missteps, the impact of aggressive growth strategies, and the essential lessons marketers can draw from this cautionary tale. Tune in to hear Dr. McCarthy's expert analysis on how Peloton's quest for rapid expansion led to a significant downturn, and what this means for marketers navigating similar challenges. Learn how to balance growth with profitability and the importance of understanding your total addressable market. This insightful discussion also explores the role of customer acquisition costs and retention strategies in sustaining business success. Subscribe to CMO Confidential for more invaluable marketing insights and stay ahead in the ever-evolving marketing landscape!
CHAPTERS:
00:00 - Intro
00:40 - Dan McCarthy
02:00 - Customer Lifetime Value
05:20 - Peloton Story
10:40 - Data Sources
12:14 - Peloton's Evolving Strategy
17:34 - Profitability Analysis: Peloton's Price Cut Impact
19:30 - Overhead Expenses and CLV Impact
21:35 - Peloton's Growth Strategy Insights
25:27 - Communicating Growth Challenges to Management
29:55 - Valuation as a Business Strategy
32:50 - Peloton's Strategic Decisions
33:29 - Practical Audience Advice
33:30 - Closing
Dive into the dramatic journey of Peloton in our latest episode of CMO Confidential, "Peloton's Rise & Fall: What Marketers Must Learn." Hosted by Mike Linton, former CMO of Best Buy and eBay, this episode features Dr. Dan McCarthy, a tenured professor at the University of Maryland and a pioneer in customer lifetime value (CLTV) analytics. Key topics include Peloton's strategic missteps, the impact of aggressive growth strategies, and the essential lessons marketers can draw from this cautionary tale. Tune in to hear Dr. McCarthy's expert analysis on how Peloton's quest for rapid expansion led to a significant downturn, and what this means for marketers navigating similar challenges. Learn how to balance growth with profitability and the importance of understanding your total addressable market. This insightful discussion also explores the role of customer acquisition costs and retention strategies in sustaining business success. Subscribe to CMO Confidential for more invaluable marketing insights and stay ahead in the ever-evolving marketing landscape!
CHAPTERS:
00:00 - Intro
00:40 - Dan McCarthy
02:00 - Customer Lifetime Value
05:20 - Peloton Story
10:40 - Data Sources
12:14 - Peloton's Evolving Strategy
17:34 - Profitability Analysis: Peloton's Price Cut Impact
19:30 - Overhead Expenses and CLV Impact
21:35 - Peloton's Growth Strategy Insights
25:27 - Communicating Growth Challenges to Management
29:55 - Valuation as a Business Strategy
32:50 - Peloton's Strategic Decisions
33:29 - Practical Audience Advice
33:30 - Closing
zhlédnutí: 67
Video
Karna Crawford | CMO Confidential | The Customer Loyalty Crisis & What to Do About It
zhlédnutí 26Před 16 hodinami
A CMO Confidential Interview with Karna Crawford, CMO of Marqeta, formerly SVP at JPMorgan Chase, and Head of US Marketing at Ford. Karna discusses how a number of factors have created more "promiscuous customers," the challenge of constantly delivering against rising value expectations, and why the marketplace has left many companies behind in the loyalty race. Key topics include: how companie...
Karna Crawford | CMO Confidential | The Customer Loyalty Crisis & What to Do About It
zhlédnutí 55Před 16 hodinami
A CMO Confidential Interview with Karna Crawford, CMO of Marqeta, formerly SVP at JPMorgan Chase, and Head of US Marketing at Ford. Karna discusses how a number of factors have created more "promiscuous customers," the challenge of constantly delivering against rising value expectations, and why the marketplace has left many companies behind in the loyalty race. Key topics include: how companie...
Kate Bullis | CMO Confidential | A Top Search Executive's View of Tech, Marketing & the Marketplace
zhlédnutí 36Před 14 dny
A CMO Confidential Interview with Kate Bullis, Global Marketing Practice Leader and Managing Director at ZRG Partners. Kate discusses the "growth renaissance" occuring in tech, B2B, and Private Equity where marketing is emerging as a growth driver, why companies in transition often look for new talent, and "what a difference maker" great marketers are to companies. Key topics include: why diver...
Kate Bullis | CMO Confidential | A Top Search Executive's View of Tech, Marketing & the Marketplace
zhlédnutí 125Před 14 dny
A CMO Confidential Interview with Kate Bullis, Global Marketing Practice Leader and Managing Director at ZRG Partners. Kate discusses the "growth renaissance" occuring in tech, B2B, and Private Equity where marketing is emerging as a growth driver, why companies in transition often look for new talent, and "what a difference maker" great marketers are to companies. Key topics include: why diver...
How to Collaborate With Non-Believers Panel |Association of National Advertisers | CMO Confidential
zhlédnutí 41Před 21 dnem
In a new twist for CMO Confidential, host Mike Linton moderates a panel for The Association of National Advertisers on Industry Thought Leadership. Unlock the secrets to collaborating with non-believers in marketing with insights from top CMOs and executives! 🎥 In this engaging panel discussion, moderated by Mike Linton, host of the CMO Confidential Podcast, we bring together industry leaders J...
How to Collaborate With Non-Believers Panel |Association of National Advertisers | CMO Confidential
zhlédnutí 111Před 21 dnem
In a new twist for CMO Confidential, host Mike Linton moderates a panel for The Association of National Advertisers on Industry Thought Leadership. Unlock the secrets to collaborating with non-believers in marketing with insights from top CMOs and executives! 🎥 In this engaging panel discussion, moderated by Mike Linton, host of the CMO Confidential Podcast, we bring together industry leaders J...
What Your Team Wants to Tell You But Won't | Leesa Eichberger Amanda Reierson | CMO Confidential
zhlédnutí 32Před 28 dny
A CMO Confidential Interview with Leesa Eichberger, Former CMO of Jenny Craig & Ring Central and Amanda Reierson, former CMO of Avant and Head of Marketing at Thumbtack. We all worked together at Farmers Insurance. Amanda and Leesa discuss tips for evaluating "communication health," what to do in a company that doesn't like bad news, and how to manage a situation where you think your boss is ma...
What Your Team Wants to Tell You But Won't | Leesa Eichberger Amanda Reierson | CMO Confidential
zhlédnutí 151Před 28 dny
A CMO Confidential Interview with Leesa Eichberger, Former CMO of Jenny Craig & Ring Central and Amanda Reierson, former CMO of Avant and Head of Marketing at Thumbtack. We all worked together at Farmers Insurance. Amanda and Leesa discuss tips for evaluating "communication health," what to do in a company that doesn't like bad news, and how to manage a situation where you think your boss is ma...
The CMO As Connective Tissue - A Top Search Executive's Perspective on the Position | Peri Hansen
zhlédnutí 26Před měsícem
The CMO As Connective Tissue - A Top Search Executive's Perspective on the Position | Peri Hansen
The CMO As Connective Tissue - A Top Search Executive's Perspective on the Position | Peri Hansen
zhlédnutí 105Před měsícem
The CMO As Connective Tissue - A Top Search Executive's Perspective on the Position | Peri Hansen
A Marketer Turned Tech Exec Talks About Big Data, Mainframes & AI | Phil Buckellew| CMO Confidential
zhlédnutí 37Před měsícem
A Marketer Turned Tech Exec Talks About Big Data, Mainframes & AI | Phil Buckellew| CMO Confidential
A Marketer Turned Tech Exec Talks About Big Data, Mainframes & AI | Phil Buckellew| CMO Confidential
zhlédnutí 123Před měsícem
A Marketer Turned Tech Exec Talks About Big Data, Mainframes & AI | Phil Buckellew| CMO Confidential
An Influencer Primer - How to Avoid Potholes on The Yellow Brick Road |Jon Davids | CMO Confidential
zhlédnutí 20Před měsícem
An Influencer Primer - How to Avoid Potholes on The Yellow Brick Road |Jon Davids | CMO Confidential
An Influencer Primer - How to Avoid Potholes on The Yellow Brick Road |Jon Davids | CMO Confidential
zhlédnutí 45Před měsícem
An Influencer Primer - How to Avoid Potholes on The Yellow Brick Road |Jon Davids | CMO Confidential
Marketing Valuation | The Battle Between Believers and Non-Believers Part 3 | Greg Silverman
zhlédnutí 31Před 2 měsíci
Marketing Valuation | The Battle Between Believers and Non-Believers Part 3 | Greg Silverman
Marketing Valuation | The Battle Between Believers and Non-Believers Part 3 | Greg Silverman
zhlédnutí 161Před 2 měsíci
Marketing Valuation | The Battle Between Believers and Non-Believers Part 3 | Greg Silverman
Must Marketing Always Start From Scratch - The Quest to End the Snowflake Problem | Jonathan Knowles
zhlédnutí 42Před 2 měsíci
Must Marketing Always Start From Scratch - The Quest to End the Snowflake Problem | Jonathan Knowles
Must Marketing Always Start From Scratch - The Quest to End the Snowflake Problem | Jonathan Knowles
zhlédnutí 79Před 2 měsíci
Must Marketing Always Start From Scratch - The Quest to End the Snowflake Problem | Jonathan Knowles
What Your CFO Wants to Tell You But Won't | Scott Lindquist | CMO Confidential
zhlédnutí 35Před 2 měsíci
What Your CFO Wants to Tell You But Won't | Scott Lindquist | CMO Confidential
Secrets From A CFO: What They Won't Tell You | Scott Lindquist | CMO Confidential
zhlédnutí 270Před 2 měsíci
Secrets From A CFO: What They Won't Tell You | Scott Lindquist | CMO Confidential
An Update From the the B2B Marketing Front Lines | Carilu Dietrich
zhlédnutí 36Před 2 měsíci
An Update From the the B2B Marketing Front Lines | Carilu Dietrich
An Update From the the B2B Marketing Front Lines | Carilu Dietrich
zhlédnutí 248Před 2 měsíci
An Update From the the B2B Marketing Front Lines | Carilu Dietrich
A Consultant Turns Professor Discusses the B-School Curriculum | Lynne Segall |
zhlédnutí 17Před 3 měsíci
A Consultant Turns Professor Discusses the B-School Curriculum | Lynne Segall |
Lynne Segall Discusses B-school Curriculum From Consultant To Professor
zhlédnutí 55Před 3 měsíci
Lynne Segall Discusses B-school Curriculum From Consultant To Professor
What Marketers Talk About Behind Closed Doors | The Artificial Intelligence Edition | Babs Rangaiah
zhlédnutí 30Před 3 měsíci
What Marketers Talk About Behind Closed Doors | The Artificial Intelligence Edition | Babs Rangaiah
How To Use AI In Marketing | What Marketers Talk About Behind Closed Doors | Babs Rangaiah
zhlédnutí 108Před 3 měsíci
How To Use AI In Marketing | What Marketers Talk About Behind Closed Doors | Babs Rangaiah
Is Artificial Intelligence An Extinction Event For Marketing Agencies | Paul Roetzer |
zhlédnutí 123Před 3 měsíci
Is Artificial Intelligence An Extinction Event For Marketing Agencies | Paul Roetzer |
AI in Marketing: How to Adapt and Thrive
zhlédnutí 179Před 3 měsíci
AI in Marketing: How to Adapt and Thrive
Are Business Schools Preparing Marketers for the Real World? | Mike Kitz | CMO Confidential |
zhlédnutí 17Před 3 měsíci
Are Business Schools Preparing Marketers for the Real World? | Mike Kitz | CMO Confidential |
Thanks! Dan has provided the spreadsheet on my LinkedIn page in the comments.
Lots of great stuff as usual with the CMO Confidential Pod. TAM Averaging is Killing us, Valuation as Painkiller, Everything good comes at a price, etc. Having been on the receiving end of "leaving to pursue new opportunities" after trying unsuccessfully to get the C Suite to agree to a more realistic plan related to future CAC and growth that is a tough spot for any CMO. The divide between Profit and Growth mindsets seems to be huge. We often hear about growth minded folks that go from company to company often with similar results to what was described in this podcast re: Peloton. Are there similar, perhaps much less touted stories of folks that do the same on the profit side of the equation? Unsure but I am guessing there are but they never got featured in Fortune, Smart Company, etc. Thanks for a great show. Would love to download the spreadsheet.
Yes Mike is definitely "Kramer-esque" this person really knows him.
This was one of your best -- good and interesting discussion.
Love it!
Thanks for a good CMO Confidential video. While very true that Marketing professions are often their own worst advocates in companies because they are sometimes most moved and interested in the "soft" / intangibles which can be dismissed as non-essential , why is it that Finance professionals constantly start with the premise that Marketing is waste? Terms like fluff ensure that one area (Finance) is seen as important and the other (marketing) is seen as less-than. It is classic school age bullying. As a CMO I never sat in a meeting and said to the CFO that their quarterly forecast was "fluff" even though the numbers were often directional at best. Even the best Finance organizations are using projection data to smooth curves and create regularity which rarely squares with reality once the time frame is concluded. It is really an exercise in trust. In the immortal words of Tommy Boy , I don't have to stick my head up a bull's a@# to know it is a good steak."
Great show - really enjoyed the thoughtful and specific dialog about understanding and working carefully within the bounds of culture. So easily missed.
Peri seems like a pro’s pro! She really understands how to get past the cliches of experience and skills and know what drive CMO excellence. The connective tissue point is super important and begs CMO’s to think about how broad the tool set is to drive revenue, profit and brand equity.
We agree!
Great interview. Very informative and interesting. Peri Hansen is the best!!
Great topic! It demonstrates how much depth there is to the AI opportunity. There must be 100 facets that define an AI journey. Next show on Martech with Phil should be illuminating
Jon David’s mechanics on influencers was very insightful and actionable. I think the community element while mostly obvious and compelling in principle needs more work to help affect quality decisions. What’s old is new again: who are your targeting, what need are you really serving, how important is that need, what channels of communication create access and behavior experiments and change. Basically how do you build a relevant brand. It seems most influencers only provide reach and the brand has to create the attachment and community.
They were selling the body of Christ. That’s insanely grotesque and offensive to our faith.
lots of excellent tips esp: change the influencer and how to price
What’ll really happen is the internet will be flooded with zero effort content of questionable accuracy that is of no value. You already see the start of it now. When making content is as simple as typing a few words and pressing enter then everyone will do it to try to make “passive income.” But when you have a billion people doing that it just waters down the value of everything.
This sets the roadmap for how a CMO can actually advance the value and impact of marketing - attack the company centric assumptions with logic, analysis and rigor - in the interview get the non believer CEO to believe and contract him to it, try really hard and if you fail - walk
Jonathan had terrific insights and his study sounds very compelling - his sharp critique of “performance marketing” was spot on. Brand value doesn’t exist until it shows up strong than the digital platform. “Eating” the seed corn begs the question every ceo, board member, shareholder and private equity investor should be on the lookout for.
Great insights and fun guy! It is great to hear from a rare CFO who understands that marketing and brand building actually creates value. Most CFO’s are too afraid of marketing spend and “the markets” to do the math require to calculate the NPV of brand building.
Great Guest with a lot of VALUE!
Great topic with endless potential - lots more territory to cover in this fascinating space!
Thanks, John. We are getting great feedback.
Great insights by Maryam. It would be great to hear how tech executives and non-believers justify their disfunctional view of marketing
Great show and insights - b schools need to urgently change their games to prepare people to be executives and leaders - otherwise the burden will fall to companies and maybe tech platforms which would disintermediate mBA programs
Great insights on the economy and criticality of product innovation and playing to win mindsets!!
Yes, I was fortunate to be their first ever CMO during the hyper growth years.
nice I didn't know you were the former CMO of Best Buy Mike!
Thanks for posting!
😴😴😴😴😴😴😴😴
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Do you have advice on changing a company culture from an entry level position. I understand my company’s mentality but they don’t address the money ever which makes me feel weird and definitely caused a divide between people who are there for the money and making the most of it and who are just so invested in the job at this point for alternative reasons.
In our opinion, culture is something that usually comes from ownership/leadership. I'd think less about changing the culture of an organization as you begin your career. A better alternative might be to identify the things you like and dislike about the current culture and use that as a gauge for cultures you might want to be a part of in the future.
Well done Mike and Mike!
It was all Mike's doing 😂
You don’t get it: we are sick of your marketing propaganda.
Hey Daniel - I'd love to hear more. The show is about pushing some of the softer aspects of the function forward that give marketing a weak stance. What do you mean more specifically. Thanks in advance for taking a look at the show.
Loved this episode.
'PromoSM' 💕
The best quote I have from a business school professor, "What does a manager do? Allocate scarce resources". That quote courtesy of a cost account professor at Duke...
Marketers = Person who figures out how to charge $10 for something that should cost $0.25.
And then spends $15 acquiring that customer? ;)
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Hey, not so fast - that's my line.....
According to VidiQ your channel SEO score is 0 out of 100 which should be 70+. If you want I can make it 70+ which will help your channel grow faster.are you interested?
This short rings true. Throughout the later part of my career, the hiring manager wouldn't even know what questions to ask during the interviews to determine if the candidates knew anything about marketing (let alone if the candidates had relevant experience to help the company achieve it's revenue and profit goals).
...highlighting the eternal challenge of trying to correlate marketing investments with revenue. In my B-to-B product marketing world, this extends to product development investments (e.g. did that new product fail due to poor concept/engineering or poor marketing?).
Any time the topic of hypergrowth is mentioned as if it was anything other than accidental, you've lost me. Hypergrowth is so abnormal that it is statistically fictitious. When it does (rarely) happen, it is usually an accident and not due to anything intentional.
Bravo! Great to see & hear you Paul! More please. You're the only one who makes this marketing mumbo-jumbo refreshingly comprehensible.
As a professional marketer in B-to-B hi-tech hardware companies, I rarely got a "seat at the table" (the table being dominated by engineers, scientists and financial people). IMHO, the reason many hi-tech hardware companies fail to continue growing (beyond their first "home-run" product) can be directly traced to lack of "professional marketing" (i.e. not engineers with a marketing title, but people who have studied the science of marketing).
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Amen i needed this
Most "leaders" are anything but. Too many managers who manage to do nothing. How doese one get rid of them?
Biden
Wow - I have so many notes and takeaways from this episode. Thank you so much again Mike!!
Terrific dialog and great insights by Margo - her broad range of roles provides a valuable how-to perspective to marketers and organizational consumers of marketers’ work.
My buddy, Pat Mendelson. Smart, talented and just a great human being.
Great insights on what really happened and what companies can and should do to avoid unintended disasters. The key to me is being committed to your target and talk in all forums directly to their needs. Know your brand and its limits.