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While some quality issues can indeed be addressed, it's important to recognize that not all repairs should be expected to be free. For instance, if a necklace clasp breaks due to normal wear and tear, it may not be reasonable to expect a complimentary repair. Similarly, admitting that you broke your sunglasses suggests that the responsibility lies with you, and thus, the company is not obligated to fix them at no cost. It appears that you are expecting the company to offer free repairs for all issues, which isn't a sustainable business practice. Companies have to pay for labor and parts to repair items, and offering unlimited free repairs isn’t feasible under the guise of good customer service. I find this perspective in the video quite disappointing. 🥲🥲

I was wondering if a Hermès (Kelly) belt was worth the money. Good to know! 😊

The red dress looks amazing on you and you definitely need to be walking the F1 pits in those sunnies with the cap! I’m sad you aren’t unveiling a car but never say never!

Lovely video! Subscribed ☀️🤍

Hey there, Victoria. Great video; I love learning new information behind the different brands like YSL pilfering Chanel’s leather expert and that their handbags become a better quality alternative. Does Strathberry send out emails about their sample sales or is that a VIP type thing? Thanks for sharing!

Shocking to hear of thisdecrease😮

Your Husbands reaction is hilarious… made me laugh.

Love the dress! It looks amazing- from someone who has seen you wear it in person!

I love you so much! I recently just found your kislux and i’m in love!! Your videos are so fun and you energy is just MWAH! keep living your life

That long dress looks phenomenal on you, Victoria. You should definitely wear your new sunglasses with it, giving Red Carpet vibes and energy. “Do not talk to me, talk to my publicist” 100%! It’s a shame that the shoes you tried on were so uncomfortable and hurt your feet because they would’ve looked great with the dress. Now I want some Ferrari sunglasses, lol.

Great video, we are cruising on the Pride of America March 2025 , you gave us some great ideas for shore excursions

Very interesting and informative video. You look amazing in the red dress.

I beg to differ here on one Luxury Brand in particular, and that is Dior. Have you ever set foot in a DIOR boutique? I’m only asking because I have only ever been in one in my life at is was in Atlanta and I’m from Arkansas, so it’s safe to say they “don’t know me!”. However, at the DIOR Boutique in Buckhead in Atlanta, I was treated like royalty!! This was in November 2023. They served me a light lunch with dessert because they knew I had just gotten off an airplane. I was served champagne and was helped and visited with by the entire staff and had not just one but two SAs assisting me. And this was way before the alleged scandal you spoke of. It was by far the BEST luxury shopping experience I have ever had, ever! And I’m no novice, my first luxury purchase was from the flagship Louis Vuitton store in Paris on the Champs Elysees in 1989 and have shopped luxury in most all the major luxury boutiques ever since. I personally have never understood the “Chanel vibe”, I guess “snobbery” appeals to some people and I’m just not one of them. So, unless you have “insider information” about their scandal? You might want to tour one of the factory’s of the major players and also you need to realize that Dior was not too long ago acquired by Louis Vuitton. But please NEVER throw shade on the real life human beings that provide the finest customer service on the planet!! Not cool especially if you have never been in a boutique for yourself!

You were stunning in that dress x

Hi that dress looks absolutely stunning on you you have an insane figure and those sunglasses are gorgeous too. Alcantara is actually not leather it’s a man made fabric that resembles leather however it is very expensive and quite luxurious to the touch x

Question....Did you have to get the sunglasses adjusted to fit you or are the made for ladies?

Very cool! I can see why you love their pieces. They look cool and unique

Ferrari red should be your power color. It looks amazing on you!

That red dress us absolutely stunning! It was made for you ! ❤ what shoes are you gonna wear with it ? That's one if the prettiest things I've ever seen. 🥰 I love how the sunglass case is same leather as their seats.

What is your favorite Strathberry bag?

Just finished this, how they treat us and the customer care definitely defines the ‘luxury’ of the experience

I recently purchased some sunglasses from Coach's website and I totally f'ed up the address... wasn't paying attention, some info auto-populated incorrectly, the address was wrong and I didn't notice. They sent it and it was 'received' somewhere (don't know how as the address didn't exist). I called and they weren't able to replace the glasses as they were now out of stock but they did issue me a credit towards anything else I wanted. At no time did they insinuate that this was my error (it was) or make me feel less than. They went above and beyond and I will continue to shop from them.

David Yurman customer service and quality is second to none. I continue to buy from there. I stopped shopping at Tiffany years ago. The quality is not there anymore. Same with Louis Vuitton.

100% moth spots, they prefer the luxurious blankets 100% they eat the fluffs definitely. The brand can't do anything about it. Buy moth traps place it under your bed or desk, cupboard and you are going to be shocked. 😢

Embrace the tarnish. I love the tarnish, it makes the trunks look like the heritage pieces they are. I think they look funny when they’re high shine.

And omg I can’t stand when the SAs don’t know squat about a product (when you spent 2 min googling it and know more)

It can't be moth holes - they usually eat dirty wool/cashmere, and it was not used, its unrealistic that they would start to eat it, and there are way too many holes across it. I think its a manufacturing defect

LOL treasure hunt with an SA

Omg you are projecting everything that’s been on my mind for the past few months!!!! We aren’t asking for much! Just that pieces that are $000s aren’t damaged and ruined upon arrival !

For clarity, the Dior handbag that is at the centre of the current polemics is the Dior Book Tote, which is made from canvas, and has always been an overpriced and overexposed product. I had the opportunity to watch craftrsmen create a leather Dior handbag from beginning to end, and the quality of the material and the quality of the artisanship was impressive,. Watching the process did, as you said, help to understand the reasoning behind the price tag. But there is a limit to that as well. I once asked why the canvas tote bags were so expensive in comparison to their leather, handstitched counterparts, and the reply was that the canvas itself was made in a special way using special threards for the embroidery, etc. However, the embroidery on the canvas tote bags were not made by hand but by machinery. So, while it is fair to seek justice and transparency. and make people accountable, one product does not the rest of the product line make. Having said all that, true Luxury for me has nothing to do with brands, but with the quality of the material and craftsmanship.

Ahh i was just there yesterday for an alteration and was peeking at the blankets!! I think i found one I finally like but this is freaking me out! No way I’m spending over a grand on a blanket that has HOLES. Insane. Thank you for this! Also +1 to David Yurman, i just got a replacement and repair from there and they went above and beyond with it. On another note, YSL has SAs??? I need more info on this because they’re one of my favorite houses

New sub love your channel I agree the quality has gotten bad at least they can offer customer service🤔.

Hermes shoes and boots fall apart and are exceedingly uncomfortable.

Why not spend 5800.00 on your teeth? Just asking.

None of the gold hardware on any of my LV bags have tarnished and 2 of them are over 20 years old, so LV still remains my favourite. I also have had 1 returned for a full refund and another exchanged with no questions asked because I wasn't 100% happy, so I don't agree with the criticisms levelled at Louis Vuitton

I LOVED this video, my first time here and I’m subbed now! However… with the greatest respect, that is almost definitely moth damage 😬 and you are very unlikely to know that you have them until it’s too late. They’re small and devious and if I were you I’d make damn sure there are none in your home! If wool isn’t stored IN a cedar chest or with other active precautions you can have big trouble in a hurry. Now, it’s possible it came to you that way… but who knows at this point right? Of course this doesn’t excuse the other poor treatment you received, but I’d bet my bottom dollar that moth damage did you in there 😢

3:39 I never thought we would live in a world where “wonky flaps” 🤣 would be used to describe luxury bags but this is world we live in. I feel Chanel is just trolling at this point

Louis should replace your ruined shirt as well as your bag strap!! No disrespect to factory workers in the slightest I strongly believe they’re extremely skilled but I cant imagine they get treated or paid like ‘artisans’ and think its funny how people think of a worker making something for shein as different to someone working for one of these lux brands. I bet there isn’t much difference prob the same people making stuff for both

Holes in the middle of a fabric item indicate moths. Moths are insidious - you won’t see them and unless the item is inside the cedar chest, it’s still susceptible. There’s really nothing anyone can do to restore the fabric once there’s a hole. You can only darn it. Also H will never give free cosmetics, but they’ll give free samples. About names - social media will have a different name for bags than what the brand uses. For example, the Chanel Kelly bag is actually called the Chanel Nano shopping bag.

I agree, Luxury brands need to hold themselves at higher standards. What Balenciaga did was dumb, just the opposite of high standards. Dior, needs to match what they show us on their videos, with what actually happens in some of their workshops. I’m sure they are not alone in that category. Loro Piana had similar issues with underpaid workers in Peru. Hermes does not treat customers very nicely. If you are a new customer walking in, good luck! I haven’t had any issues with Chanel, Celine, Gucci or LV with either quality or the way a was treated at the store. I only had good experiences with those brands.

I’m quite happy that the only lux brands I really bothered with, or have, are LV, Hermes, Cartier, and Tiffany. Having said that, I did make one YSL purchase, but I won’t pay $3,400 for a tote bag. There’s a Loewe tote I drool over, but no, not going there. Tiffany and LV are kind of done as I’ve purchased everything I was interested in, and yes, the quality issues with LV are insane. They raised their repair costs to encourage the purchase of a new one, and that’s not good either. David Yurman’s customer service is stellar as they tracked down a piece I wanted and had it sent from a store. Cartier is fabulous, but my local store is small and limited in offerings and forget any VIP gifts. Hermes just pisses me off in general. I want to replace my Calvi card holder, and do they have any real color choices? They did for Christmas 2020, but it’s been crap ever since. For a Calvi? They’re the simplest leather item they make. Luxury may be dying, and it’s their own fault.

Customer service in Delvaux is impeccable! Repair is so much cheaper than Hermès. Full bag repair is only about 310€. For my last bag repair I only paid 110€ and it looked brand new. Repair of an SLG was 40€. In Hermès I paid 2500€ for the repair of two bags... New dustbags were included in all repairs and everything was bought preloved and not new from store. I love wearing Delvaux because of the amazing quality!

wow!! you should by LV used-- I totally agree that used would be better

The brands are expensive because they have more than 5 shows in a year and they invite international pop idols with 1 st class and hotel, the cost will go to consumers..........

Brass tarnishes, it’s normal! Buy some Brasso or Barkeepers Friend and apply with Qtip and rub with a cloth. As for the blanket it could be moths, I’ve found moth holes without ever seeing a moth. I’ve never had an issue with any luxury boutique or item, things have always been made right.

I’m so sorry you feel this way. Crappy Customer Service aside, that’s inexcusable, or dodgy stitching, I do think Companies should let people know what to expect with their product but I’m not sure SA’s are even aware half the time. Many luxury things need treating like a newborn 😂. Tarnishing of metals doesn’t mean it’s of low quality, it’s the nature of the metal when exposed to air and light. If you had a full silver dinner service you’d have to polish it a few times a year, like in stately homes of the past. Silver polishing is a dirty but necessary job if you want things to look pristine and it’s the same with brass. People would polish brass door hardware, the knocker and letterbox. The LV trunk will need regular polishing to maintain its shine if that finish is important to you. Or it needs to be electroplated which actually cheapens it, same with silver. Cashmere is notorious for attracting clothing moths and you are very unlikely to see them as it’s the larvae that eats the wool at night and leaves signs of their destruction. They love natural fibres. Little holes in T-shirts or sweaters that look like they’re caused by the car seatbelt rubbing or snagging in the washer. The tiniest dropped crumb that we can’t see, the tiniest spot of sweat, they will find. Cedar can definitely help but needs to be sanded every 12 weeks or so to release the fresh aroma the moths hate so much. I’ve lost several pairs of cashmere socks to the damn things 😢. I’m surprised they didn’t offer to fix the blanket though because I’m sure they could do that.

Tarnishing on the trunks is to be expected because it’s a heritage piece. It’s solid brass, not coated brass like the bags. It’s not supposed to stay shiny. If that gives you peace of mind!