Inconsistent Flights on SriLankan Airlines - What Went Wrong?
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- čas přidán 17. 12. 2021
- I traveled on SriLankan Airlines from Bangkok via Colombo to Dubai. This is a video reporting my latest SriLankan Airlines flight experience.
At Bangkok Suvarnabhumi Airport, many shops and lounges are currently closed, many airplanes are parked and the airport is very quiet. SriLankan Airlines Business Class passengers can use the Miracle Lounge before the flight.
The flight to Colombo from Bangkok is operated by A321. Flight time was 3 hours. A full lunch was served. Check out the seat, cabin, food, and service on this short sector.
I transited Colombo and used the Serendib Lounge of SriLankan Airlines. It has a good amount of food but the lounge is very dated. It needs an upgrade.
The next flight to Dubai was on SriLankan Airlines A330-300 with individual Business Class seating. However, the food and service were let down and inconsistent with my previous flight. At the end of my flight, I gave my verdict on my latest SriLankan Airlines experience.
I received a lot of fans requesting me to make a vlog on SriLankan Airlines. I've flown SriLankan in 2011, 2012, 2016 but this time the experience was not as great as it was previously. I have to stress that is based on my own experience from my flights. Hope SriLankan can work on these shortcomings. Pls let me know which other airlines you're interested to see a vlog on? Next week we have PIA from Pakistan!
PIA ARE DANGEROUS
Over a 1/4 of all pilots in Pakistan hold fake licences or cheated in their final exams, PIA had found and fired many pilots in their fleet because of this problem according to bbc news
I'm one also requested to fly with Sri Lankan. Really disappointed about your Experience with Sri Lankan. a few years back airline was managed by emirates currently managed by the Sri Lanka government. due to some bad methodologies and weak management, this may happen. but currently, Airport renovation and expansion going on. But Kindly request you to visit Sri Lanka and explore some local country experiences with nature and cultural experiences. However thanks to you for accepting our requests and trying Sri Lankans. 😔😔😔 I apologize for all Sri Lankan (country) fans 🙏🙏
Nepal Airlines!!! We have new four airbus (two narrow body and two wide body) and they probably need your proactive suggestions!!! Along, Nepal also need your positive feedback, do visit Nepal 🇳🇵 Pls #BankerTrekker
Sam Please do visit Kerala Once when you get time . You will definitely enjoy.
If you see my message do plan a trip one day to Kerala.
You are one of my best CZcamsr
Have a Safe Journey Always.
Azerbaijan Airlines
Any Sri Lankan watching this?? 🇱🇰🇱🇰❤️❤️
Yes
Yes...I am sri lankan 🇱🇰 ❤❤
Yes
Yes I'm Sri Lankan 🇱🇰
Yes
Hi Sam, that’s me at 2.55. Sri Lankan and Sri Lanka are both going through tough times, as a Sri Lankan we fly our national airline with pride, administrative failures have led to the current situation and the plane was a bit old. I hope that Sri Lankan takes your feedback and makes some changes. You will find the most friendly and helpful crew on Sri Lankan, hope they get the support they need to take the experience to the next level.
Our country is going through tough times but I am sure that Sri Lankan and Sri Lanka both make it through. This is excellent feedback coming from a well travelled and knowledgeable vlogger and will force much needed change. Thank you 🙏
Cheers tc
Fly safe
🇱🇰🇹🇭❤️
Sura
❤️🥰
You should boycott airline If it gives bad service instead of ignoring it because of patriotism. That is the only way to forces them to improve
Dont say sry men, he is doing these things for money
@@sorryi6685 you better fly PIA and comment on SriLankan Airlines!
I'm proud of my national carrier and just because this guy compares ' then n now' it's not the Airlines baby?
@@diliniperera9016 yes this guy ia disgusting
It was such a pleasure to meet you on board Sam Chui. Had a fruitful discussion about UL and the experience we both had. Looking forward to seeing you again soon. 🤗🇱🇰
Do you live in Dubai? You sounded like a Srilankan living in UK.
I've always enjoyed excellent service on board SriLankan airlines over the years. The crew have been consistently good. I truly hope for a speedy tum around for the airline 👍🏼
I have to say the same, I’ve had lovely experiences with Sri Lankan airlines and hope they can bounce back.
thank you very much for your feedback,current situation little bit worst for the whole world,hope sri lankan airline well be back same as before
@@roshansanjeewa5530 i hope they can, because i plan on going back to Sri Lanka in the future and would love to fly with this airline again.
I was kept inside the aircraft 3 hours at covid times of a 4 hours delay
Customer Affairs manager says she doesn't see the inconvenience ......
Thank you very much for your valuable feedback 🌟❤🇱🇰
I flew Colombo to London 2 days ago with Sri Lanka Airlines. Great flight, good food, smart and pleasant flight attendants. A good trip
Lmao 💔 😂
Thanks Sam for the feed back. Our national carrier is recovering faster compared to airlines in the south Asian region. Hopefully in the coming years our airline will gain its reputation much better than before. Cause srilankans always comes back strong.
I flew Sri Lankan in January 2022 from Mumbai to Sydney via Colombo. I had a great experience with them. The transit in Colombo was smooth. I love Sri Lanka. We should all stand with Sri Lanka at this time. In fact, we should support the national carrier by flying them so that their revenue is stabilized and they can work on improving their hard product and airport facilities #indiastandswithsrilanka #srilankaissafe
How did u transition? Was there any special route dedicated to transit?
This is a very good episode, the thing I noticed most is that the employees know the service is subpar. They probably hear it every day. But, that doesn't make it their fault, they can only provide the customers with the tools provided to them.
exactly
Sam Chui, Yes We all know Sri Lanka is passing not a good time, They are just maintaining the airline at a low cost now. As a fan of you and Sri Lankan citizens, I apologize to you for the inconvenience had with your flights with Sri Lankans. Hope all these issues will be over sooner future. As a true flight lover, you are also worried about the situation that has happened to the Sri Lankan Air Line.
Dont apologize men, this guy is doing these things for money
@@rajithanilanka8823 Nope he gave an honest review of a poor product.
I like the courteous behaviour of SriLankan crew. You guys can do amazing things again. Best wishes
Appreciate the response!! you are an example of sri lankan hospitality!
Our president will sell the airport to china soon. So everything will be fine.
Watching like 20 videos of Sam in just one evening! And I can tell, this guy is a walking encyclopedia. There's no detail left untouched. Amazing! My dad worked for 10 years at Fokker. Had the pleasure to see some pretty nice and rare Dutch birds
As a Sri Lankan, I hope and pray that Sri Lankan Airlines will return to it's Air Lanka glory one day....in my lifetime....🙂
Warcriminal…
Saranth Viduranga that is racist
@@IslamTeachingz You Really don't know the Meaning of Racist
@@DjLuis2007 dude it’s a joke
@@DjLuis2007 yo mama don’t love you
I this is a tough time period for Sri Lankan Air Line also Sri Lanka, Thank You for your honest Review. Pray for Sri Lankan Air line!
Dear Sam,
Thank you very much for your loving thoughts on Sri Lankan Airlines which is our national carrier. Hope everything will be fine in your next visit.
Yesterday I traveled from Colombo to Paris, compared to my previous experience, Sri Lankan has chosen to reduce its hospitality...
Great to seeing you being honest in your reviews. A great departure from some of your previous material.
I have flown from London to India by Sri Lankan airways in the early 2010 and provided excellent service. The airport facilities are pretty good.
yes
Unbelievable and very heartbreaking to see Suvarnabhumi International Airport is full of empty 😢
I'm a Sri Lankan and a great fan of yours. Thanks for the review!! I am really sorry about your bad experience with our national career!!
Ane palayan gam kabaraya 😂
A new terminal is being built in Sri Lanka and you will be able to see it by 2023.Due to the economic crisis in Sri Lanka , it seems that the consequences have come to the airline as well, and I hope the government will do it's job to get rid of this situation.I really enjoyed this one ❤
The real problem is corruption.
With what’s to come for the world in 2022, Sri Lanka is not ready
It's 2023 now
Yes , Srilankan Airlines need to work more on their business class services .
LOL!! 😜 not only the airline, the entire county needs to be overhaled politically, morally socially and economically! 😜😁🤭
We are very pleased to be back in Sri Lanka on a Sri Lankan Airline flight. The current epidemic situation has weakened our country to some extent. We try hard to get rid of it. You have pointed out that our airline has a lot of shortcomings.
We humbly acknowledge that there are some shortcomings in our airlines. We hope that everything will be rectified and better services will be provided soon.
again, Thank you very much for flying Srilankan Airlines.
Stay Safe and Stay Healthy.
@@idek3881 Yes you are right, I am not a spokesman for Sri Lankan Airlines. But
I would like to ask you if it is wrong to talk about appreciating something in my country.
Wow - that stripped B787 really hit hard to see. Once again, great content Sam!
I just wanted to say thanks for the videos and I subscribed. Happy holidays!
I'm a Sri Lankan and a great fan of yours. Sad to see this happening to the flagship career.. #timetomakeitright #srilankanairlines
“the fish smells fishy” -sam chui 2021 😭
Wow! I was in Bangkok airport in February 2018, and it's really strange to see it so empty. I love your videos. They're entertaining and informative. 👍🏼
Excellent cockpit photography. I sensed the take-off like never before.
Its Good that sam now Giving Proper Review not like commercial of airlines. Anyway Glad that you Back
Appreciate Sam"s comments. Hopefully UL management take his comments seriously and do necessary improvements to the airline . Srilankan need more state of the art modern fleet to compete with other regional carriers to survive.
Well the politicians are busy, packing their pocket, maxing out both Sri Lankan airlines and Catering loans and debts, there is nothing left for capital invesments
@@sithiradulanjithgalhenaged6974 I agree.But they have forgotten about KARMA! Completely,,,
Love the videos! Thanks Sam ✈️🌏😎
Finally SAM your re legit doing a review rather than a PR SHOW....I wish you could do unannounced journey and see how they behave, anyways you are famous so they will recognise you...still try it.
He had his camera mounted in the cockpit - you think this was a last minute accommodation?
I wish Sri Lankan Airlines to regain its legacy again. It was one of the best airline and I wish best of luck to SriLankan airlines to regain its pride
Sam, I have been watching your videos for a year or two now. You normally do a tremendous job. I cannot understand why you have sri Lankan such a rough time.
The days of Emirates and Sri Lankan obviously long gone, but regardless of politics, how could you kick them when they are down? Major airline, yes. Sri Lankan, no!
Addendum: very disappointed with your video, was used to your objectivity, with empathy.
Was thinking same!
I think he's looking for sponsorships
Thanks for the video, I loved the cockpit views..
Welcome to Colombo Sam, thanks for doing this
You should definitely do a flight coming to south africa will love to see that , great content Sam
Sam. Love the in cockpit shots, as this is something only to be experienced as a pilot. Please continue to include those.
Thanks sam for Ur information bout flying different airlines.!
Hey Sam, love your aviatio videos. I would really like if you could one day do a video review of Royal Brunei Airlines business class pls! :)
I travelled on SriLankan Airlines a view times from Kuala Lumpur via Colombo to frankfurt and back in business class. Like the long-haul business class with the flatbed and hate the regional business class with only the recliners, the food, service, and the price was reasonable. YOUR VIDEO TOUR HERE IS EXCELLENT THANKS FOR SHARING
Flown SriLankan many times (2018 and prior). Longest flights to/from Delhi and Beijing. It was less inconsistent then. Largely good memories/service/food. The Colombo lounge was sadly the same as now and often overcrowded. The terminal always chaotic, claustrophobic and not good overall. I've even stayed the night in the terminal 'hotel' (quarters). Duty-Free once sold me 750ml bottle of Belvedere that had been (previously and cleverly) opened and cut with water. Many people on edge but basically trying.
Sam chui love your videos man💖
Nice flight report, Sam.
The crew was very pleasant and friendly viewing your video and hope management looks at this because the hard working crew seemed to be doing their best to salvage Srilankan Airline reputation.
I agree with Sam. Need big improvement on this airline.As a ex catering service employee,catering was in high standard under Thai airways.WON THE MERCURY AWARD FOR catering when they managed. Political influences are the main reason to face this situation. Airlanka catering was the best and profitable organization in srilanka at that time...4 months bonus every year to all grades/free medical for all familily/free meals/free transport/free uniforms/staff get together part for all family in Five star hotels/Air tickets for family..much more....present situation is ...up to you...8 grams gold ring for all those who not utilize Sick leave and casual leaves as encourage staff...
Hi Sam , I am a diehard fan of you as I do enjoy flying as well as i love aircraft, thanks for visiting our motherland on transit and showing the truth of our national carrier.
11:30 Very good lounge service!!
12:55 Differences in uniform
14:00 Female Pilot
17:50 and 9:00 Really love this 360 views you got 😍😍💖💖🙂🙂👍🏼👍🏼
Thanks for sharing this video, Hope UL management sees this video as this has to be taken on a serious note, as we all know Sri Lankan airline is known for not only for friendly crew and service on board but for cleanest as well. They need to upgrade their lounge and need to upgrade with new Airbus as well.
I really thought this was an older video because of the empty airport in Thailand. Good job on the report.
omg hiii im kind of early but stiil only 22 mins so wwoooooooooow im normally late but today im earlyy like i love all ur vids and i love traveling and every thing you do u are soo inspirational to me thank you soo much
great video sam
I'm sure Sri Lanka Airlines will be back on track! Please, Let's all consider that we are coming out from a pandemic, and they have internal wars. I'm sure that in the next 2/3 years they will be better positioned!
Yes, this pandemic has not left any airlines exempt of problems, in this video self look how many planes Thais Airways has grounded and many of them will go back again to the skies. The situation is really bad, but i hope they will overcome this storm.
Probably not.
Sri Lankan Airlines are usually the best, it is Covid that had knocked over the usual very hospitable service that they provide. They always provide beyond exceptional service and let my mum take an extra 9 kg oh hold luggage for free while she was travelling! Next time you are in Sri Lanka, you should visit the area of wattala which is about 28 mins drive from the airport, it is beautiful
#flysrilankan
Of course bro
Thank you for flying with Sri lankan Air line
I love your you tube channel
See you again in Sri lankan air line upcoming A350-900 s or A330 neo s
Nice content and explanation Sam
Sri Lanka has been my second home for a very long time
It is a very beautiful place
Hey Sam I'm from Australia I was wondering would you be able to do a review of Qantas airlines flying kangaroo from Sydney one day 🇦🇺🦘
He’s done a few on Qantas already but I’d love to see more! 🙂
Thanks. I will keep that in mind, of course, would be a pleasure to do more video on Qantas. Perhaps domestically as well.
Yes
You showing the airport gave me a chill in the spine even the day time was scary and dead
Hope to visit the airport soon With a crowd
Amazing Sam i enjoy your video s
Sam Chui,
Such a recommendation and remarks of your will help airline operators a great feedbacks!! You are so real, it is for millions of future travelers!! Thanks #BankerTrekker
Wow.. Great 👍🏼🤝 From Srilankan Traveler 🇱🇰🇱🇰
Thanks Sam chui for your hard work because of you I am learning more about aviation.your videos are awesome, keep up the great work
You always explain nicely. Sam
I remember the days, it was in 1996, when Air Lanka flew from Colombo to LHR via Zurich (Airbus 340).
Good to know you came to Thailand! TG is under restructuring following the bankruptcy, the fleet size is down to 30-something aircraft, from 70-something. Hope it can recover as the world starts to open up.
I am a big fan of TG until 2010s, TG was the big 3 in Asia among CX/SQ. I sincerely hope TG will get back!
@@SamChui Thanks for you reply! I’m a big fan of your channel! Great videos.
I had been on SriLankan only for one trip back in 2013, the flights themselves weren’t all that memorable but it was my honeymoon trip to Maldives. The real fun was the Twin Otter seaplanes from Male to the resort island.
As Thai people, I hope to see TG come back to operate and to be proud of Thailand but for myself I didn't see light from darkest of TG.
Great video Sam. Sad to see the Thai air planes just sitting that way.
LOVE Your show from Kenya
You did a great job Sam. I think management of Sri Lankan air line can take lot of insights out of this. Sri Lankan management should focus more on cleanliness and food quality. I suggest management to do some repetitive qualitative research studies on the fleet, service and user experience mainly.
Thanks Sam, I have flown from London to Srilanka on 2018, Service was excellent, Since the pandamic and economic crisis I can see the downfall, hope will be recover very soon and provide the best services again.. looking forward to flying in Srilankan airline..
Thank you for this report.Make me sad to see so much groundet plains.❤️
Really enjoy your video.
They have a lot of catching up to do if they want to be more competitive in this lucrative industry. The uniform is old the airplane is outdated food is like made 3 days ago and the hygiene is terrible. Its sad. I hope they can renounce from this.
I think the best of this airline is the people. The hardware may be tired and old however i would not mind if you have a great people experience. The german guy just did a video about the same airline and it is exactly the same. After having watched both videos i would be more than happy to fly with sri lankan. Great video.
Very well expressed 🙌🏼
Hi Sam!! Am watching your videos very frequently!! All the efforts ur taking is really amazing.. my best wishes to u!!! & keep rolling out more and more interesting facts and information about airlines and aircraft’s..just want to know for my understanding..most of the airlines are keep on saying that they are operating airlines without surplus revenue generation in this business & telling we where in debt to run this airlines!! I think ur one among apt person to clarify this doubt ..if you wish pls reply!! Thanks
I think your videos love every countries' people!
I flew with the male cabin service manager and he’s the best in Srilankan airlines 👌🏻
I flew Sri Lankan in 2014 during my honeymoon. It was BOM-CMB followed by CMB-MLE, MLE-CMB and finally CMB-BOM. The BOM-CMB-BOM was a A320 operated route whereas the CMB-MLE-CMB was a A340 operated one.
The A320s are not the most comfortable and with Sri Lankan it was a really terrible experience. The service wasn't too great either. Great Asian hospitality.
However the A340 was something different. Luxurious and grand. The service was fantastic too.
It's very sad to see so many airlines go through such hard times during the pandemic (me having worked in one airline too) but as they say every cloud has a silver lining...
Love a Sam video ❤️❤️🛫✈️
Awesome job Sam
Dear Sam, As a Sri Lankan I am thankful to you for doing this vlog on Sri Lankan Airlines. much awaited vlog. Hope to see more from you
I think it just the budget cuts due to the present condition.. I could be wrong.. But small Airlines are just struggling to get by.. To keep flying.. Its very rough market now. Especially small Airlines..
SYD/CMB/SYD Xmas and New Year's 21/22...full house both direction in economy service was great Flight Attendants were courtesy and polite Thank You Sri Lankan Airlines ♥️
Thank 😊 you for visiting sri lanka 🇱🇰❤ yes currently all of are going through tough times, sorry 😞
Sri Lankan airlines running out of money. Not only upgrade airport, even they cant do maintains. Our politicians and sri lankan airlines top managment already destroyed it. Pray for Sri Lankan Airlines. : - (
Praying won't help.As citizens we must get together to oust this corrupted political culture.
Don't prey get off your bum do something about it. That's how shit gets done.
Hi Sam, great work. Thanks for show casing SriLankan. It is really an exotic airline for me. The product was really functional. After all, Sri Lanka is an island, the population just does not rely on air travel. So, just get me there is the theme The luxury and sex appeal of a brand like Emirates is really hard to duplicate. Panache, they call it. Take care, do the great work that you do. By the way, I still love your first video, being served a coconut on dry-ice on board the Singapore Airline A380. Great work...
Same i was hope some days you do this , you did this thanks
Same chui 😎 I am biggest fan - U r the best Vloger this kind of information Very helpful for Everyone keep it up😎👍
As I fly regularly from London to Colombo return on economy class with mainly Sri Lankan and sometimes Qatar Airways, I can summaries the positives and a negatives of Sri Lankan Airlines
Positive
1~ Excellent Safety record with No fatal crashes, so your in safe hands
2~Excellent and friendly Cabin crew always walking around rather disappear mid flight
3~Tasty and above average food
4~ good selection of onboard duty free items for sale
5~ flight are rarely delayed and near always on time
Negatives
1~ Fairly old planes (A330-300) with worn off or torn seats are common
2~Sometimes cabins are not properly cleaned or deep cleaned before flight
Hello there, would u recommend Sri lankan?? I am planning a trip there in May, flying business... Woukd u say they are good, or pay a lot more and use Emirates or Qatar
I thought they have A350-900 in their order list? Maybe they need to overhaul all their seats in Economy and Business Class and fleet. From A330-200 change it to A330-900neo.
Sam, I do appreciate your work and reviews, however this time I didn't find it fair enough. I think the guys at Sri Lankan did their best to serve you and create a comfortable experience on board. In my opinion, From what I can observe in the video, they were well above 95% of the standards offered by the European and American counterparts. Hats off to their hospitality, they do need indeed a refreshing of their fleet and perhaps more consistency.
Absolutely,,,. Sam won't respond to this bro 😀😀
See mine ,,
Sam thank you for the video.
Thank you 💞 very much flying sir lankan longer time I am waiting
There's a direct flight of Air India between Bangkok To Delhi Sam.Thai airways also operates on the same route.
Even from mumbai. But may be not from Bangaluru.
Also from Chennai
Sad to see Sri Lankan Airlines like this.Hope it improves soon.
Dear Sam, so glad seeing you on bord Sri Lankan Airlines ❤❤❤
Sam you're doing great job
Unfortunately, many of the airlines have no option but to degrade their services. As an expat living abroad, I have to take ANA flight going back and forth between Japan-India but their service have become more and more inconsistent (ANA’s service have been inconsistent even before covid19). I’m guessing their “recent” inconsistency is coming from cost-cut and also government restrictions.
Sam, it's still Covid and all airlines are struggling to stay profitable. You should give some slack to all the airlines you review during this time.
But the people paid the money they should pay and should enjoy the same feeling
Don’t blame covid for everything. It’s poor management ..
sseeing all the unused aircraft at bkk brought a tear to my eye .. especially the b787
What I really love about them, is there hospitality, It maybe dated, but till date they have managed to keep their planes trouble free, and maintenance is there priority, your criticism is highly valuable, and it does seem the smallest things like having sanitizers and having a better palate for an meal, they may gain more customers.