Verbal de-escalation of the agitated patient. Chapter 4: Advanced skills in de-escalation

Simpson SA, Rylander M, Monroe, C, Albert L, Seefeldt T. May 2017. Objectives: 1. Learn strategies for managing a team during de-escalation. 2. Learn the elements of a team de-briefing. 3. Hear techniques for managing your personal reactions to agitated patients. This is chapter 4 of 5. Watch chapter 5: • Verbal de-escalation o...