Total bummer, but much respect to you Ted for taking responsibility and making it right for the customer. Your dedication and integrity to the craft is exemplary.
Everyone gets bitten once in a while. I admire you for stepping up and accepting what you have to do to "make it right". I used to be an automobile technician. I really understand that feeling! Thanks for sharing.
Same. I was pretty glad I got into the habit of telling management immediately when I screwed up. Other guys would wait and hide it until the customer came to get the car and saw it, then asks "what happened here?" or "why isn't my car done yet?" Because Jim didn't tell them he popped a tire until he was done with the car. Well, because someone with no integrity screwed up and didn't tell anyone until 20 mins before the customer got there. I learned not to do that the first time I tried it.
This is a perfect amalgam of the few major failures I've dealt with in my shop. 1: A Takamine where the owner tried to adjust the truss rod himself instead of dealing with the 20% humidity level at his home. Truss rod broke and needed replaced. The epoxy was basically impossible to separate. Absolute nightmare, but I made it work. 2: A low-end one-off classical that had a faux Spanish heel, and desperately needed a neck reset. After trying to remove the neck like a normal dovetail, it wouldn't budge, and appeared to be an actual Spanish heel (you know what that means). Client decided on the "Kung-Fu" neck reset. Turned out that it was a dovetail, just a bizarrely wide and long one with the joint end _between_ the frets. 3: Japanese Fender Jaguar with a substantial warp in the neck. Heat set it, planed the board, and refretted it. Seemed great for the first few weeks, but the problems came back. I couldn't charge the client more, and didn't feel right with him having paid for work that didn't pan out, so I built him an exact copy with torrefied maple and other premium parts and materials at no extra cost. He liked it so much that he had me build him a new body too. So it worked out in the end. 99% of things work out perfectly, but in a real shop, these issues happen. I really appreciate you showcasing them, because everybody else's portrayal of lutherie on CZcams is heavily curated and tries to fabricate this fantastical image of everything going right 100% of the time, which is nonsense. I started making videos to show the reality of this work, but your videos have filled that void, so less work for me 🙂 I appreciate you, Todd! When people ask me who to watch for this stuff, you're my first and only choice. Everybody else is either so-so, or falsely portray the job. Your videos are exactly what was needed in this field.
Used to tell my coworkers and clients in the world of graphics and communication, expect a perfect result every time and the world will school you. Sometimes things go badly in spite of everything. Your honesty and work ethic are commendable. Informative and instructive video, much appreciated!!!
Thanks for sharing this Ted, I look forward to part 2. I know it’s no longer about profit and you’re a good man for taking it for the customer. Given the information, a new neck and fretboard seems like the only thing to do and a huge improvement. You do museum quality work so this will be super interesting for us. God Bless.
I love the fact that even with the absolute shit show that this turned into you still didn't have an ounce of defeat in your voice! Yeah, there was angst and trepidation...but no defeat! Bravo! Can't wait to see how this plays out.
Me either! "Next week" has come and gone. Where's part 2?!? 😉 J/K I just recently discovered your channel and have been amazed by your skills. You're pretty much the Yoda of the luthier world in my mind at this point. Looking forward to learning what nifty techniques you use to duplicate a neck. Best of luck with things cooperating a little more from here on out!
I know Ted doesn’t spend a lot of time in the comments, but as a watcher of every single video of his, I want to put it out there that he is all class, 100%. Full Stop... Immensely thoughtful and experienced, cautious yet measured in his approach and genuinely upstanding in his commitment to the outcome that best represents the multitude of factors, stabilized by his experiences. I know he will do well by the customer in this situation and I am thankful that he shared this experience for all of us to appreciate and learn and be reminded of what true craftsmanship is made of…
I've been watching all your videos religiously but it's the first time I'm commenting. First off, THANK YOU for making those vids. Your work is nothing short of exemplary and it's always kind of zen watch for me. Right now is a very difficult time for me as my beloved cat is sick with leukemia and a debilitating anaemia and this video is the first thing that took my mind off of that for a while. Once again, thank you!
My song writing kitty Bilge, of 21 years is having seizures, and I was holding her and watching Ted's Zen, Darn critters capture our hearts, I wish you and your little beastie well. Kindness is a blessing.. Here is a clip of my kitty at 3 minutes czcams.com/video/KB5kmdN337Y/video.html
I love the professional integrity. I’ve had to do this a time or three in my field of work, flooring. It’s not fun, and never cheap. But the message it sends is priceless and lasts a lifetime. Customers never forget when they’ve been taken…or taken care of. Great decision Ted.
Every week I'm reminded why I love this channel more than any other. It's not just the meticulous and well articulated guitar repair stuff. It's mostly the little history lessons on topics you might never otherwise encounter, the sense of dedication and responsibility that's evident always, and the general cantankerousness in the face of a world that tries its best to befuddle and swindle us all. I don't know how Ted does it, but I sure am glad he does.
i've always suspected that this sort of thing can happen. and it's not surprising that those doing the repairs are reluctant to acknowledge it. good to see that you are. it says a LOT about one's integrity. kudos!!!!!
Man looks in the abyss, there’s nothing staring back at him. At that moment, man finds his character. And that is what keeps him out of the abyss........
My Dad would say “you can explain a higher price but there is no excuse for poor workmanship.” A trait not common these days, thanks for taking the high road. It will maintain your “miracle worker” status. Good on you.
Ted, I have high admiration for your decision to address this situation with absolute integrity and the sincere desire to make things right. You are in a minority of artists who work to such high standards. You have my sympathy for the unpredictable outcome of the non-curing epoxy and my respect for treating your customer and his guitar with the utmost respect. There are others on CZcams who claim to work in your area of expertise that would have told the customer that the guitar was THEIR PROBLEM. You stand head and shoulders above them.
When I had my own electronics repair shop, a customer brought in a video disc player(remember them?) that was inoperative. I spent a couple of hours disassembling, and repairing it, until it was working fine. Just to be sure, I left it running on the work bench mostly disassembled. I thought it was in a stable position. I went to the front of the shop, and heard this horrible crash, and crunching sound... the main circuit board had broken in two, upon hitting the floor. A circuit board was not available for replacement, of course, so I spent 6 or 8 hours repairing each broken circuit board land that had broken. It worked flawlessly when I was done. I returned it to the customer, and charged him for the original repair, never telling him about the disaster. I saw him again a couple of years later, and found out he had never used the player after the repair! Being a conscientious technician means doing what is necessary to "make it right". Bravo for your work ethic, and thank you for sharing even when it's a cluster.
A major bummer - yet I always enjoy watching how you tackle each and every situation; and I especially appreciate your love and respect of the craft. Thanks for the content. I’ll be looking out for the next video!
I don't think he made a mistake, I think he just wants to show us how to cope with mistakes and how to have a plan B when things go really wrong even thought it is a lot of work.
Holy shit snacks, that turn at the end was not what I was expecting! You are a phenomenal luthier and I have every confidence that this will end up being awesome. I really appreciate seeing when things go bad though, it shows that you’re human and that you don’t just give up, you find a solution.
Ted, since I discovered you channel a few months ago, I slowly made my way through all of your old videos, and am now caught up! Can't wait for part 2 next week.
My very first drum kit had 'Morris' hi-hats, given to me by my Mum for Christmas 1980, a.k.a. the best Christmas ever 😊👍 Most likely the same company 🙂
Thanks for sharing this. This is why I love your videos, always honest and to the point. Good luck with fixing this one, It will be a better guitar once you have finished working on it!
Without in any way wanting to poke around in your misfortune, this was hands-down one of the BEST videos I have seen from you. Not only because of the fascinating account of the failed repair, but also because I am now anticipating a possibly even more fascinating neck rebuild.
With all of my love and Admiration I would like to say that this CZcams channel is the AM radio station of my subscriptions. I watch it analytically and attentively and it adds a layer of calm to my viewing experience. Great work as always.
Thanks for posting this; we are never proud of our "failures" but admitting to them and working to correct them is the only way we improve from them. Looking forward to the next video.
I dont normally make comments on youtube, but as a custom builder this was awesome to see. Every now and then things go really really badly, and on occasion ive had to start from scratch sometimes half way or even 3/4 of the way through a build. It sucks and feels terrible - knowing youre the only one that can fix it and make it right again is a heavy burden. This is the first time ive ever seen anyone in our industry be honest when mistakes get made. We are human and this reminds me of that. Good on ya for being real about it. Good luck with the new neck!
Your perseverance, sir. You maybe are the best. I'm really excited for the next part, however I offer condolences for all the trouble this thing has been causing you. I personally just had to scrap a quarter sawn ebony fretboard because I made a huge mistake. We won some we lose some. Keep winning.
In my line of work we have a problem with ‘results dissemination’ called the file drawer effect - where inconvenient results never see the light of day. This a good example of openness when it’s not a happy ending. As always, your ethics are commendable Ted. Great video, really looking forward to Part 2.
I've watched you for years and have great respect for your skill and methodology, but it is less than the respect I have for how you handle a disaster. You are a good man.
Thanks for sharing such a difficult situation. Your dedication to doing what’s right for the customer speaks volumes and you are a credit to professional luthiers everywhere 🙏
This outcome is always in the back of my mind- fortunately, hasn’t happened to me yet- btw Ted, u are like a favorite uncle. Your videos are kind of a mainstay of instructional luthiery to me now-the guy that told me about your videos is in fact one of the best guys in the US at this sort of work. I watch all the time, he’s 73 and has no time to teach other that occasionally giving advice -your videos are the best
Im sorry it turned out the way it did but you're amazing for sharing the experience and taking responsibility in creating a new neck. We're all confident it'll be an even more amazing instrument once you're done with it!
I think it's probably more likely that student grade guitars are difficult to repair maybe? Mostly because they are just not made that way, while a master grade guitar are usually made for longevity as well.
Total bummer, but much respect to you Ted for taking responsibility and making it right for the customer. Your dedication and integrity to the craft is exemplary.
Everyone gets bitten once in a while. I admire you for stepping up and accepting what you have to do to "make it right". I used to be an automobile technician. I really understand that feeling! Thanks for sharing.
Same. I was pretty glad I got into the habit of telling management immediately when I screwed up. Other guys would wait and hide it until the customer came to get the car and saw it, then asks "what happened here?" or "why isn't my car done yet?" Because Jim didn't tell them he popped a tire until he was done with the car.
Well, because someone with no integrity screwed up and didn't tell anyone until 20 mins before the customer got there. I learned not to do that the first time I tried it.
Mr. Woodford was raised properly. Ethics, there is NO substitute.
@@eliduttman315 no subsitution for ethics, and penetration is paramount.
This is a perfect amalgam of the few major failures I've dealt with in my shop.
1: A Takamine where the owner tried to adjust the truss rod himself instead of dealing with the 20% humidity level at his home. Truss rod broke and needed replaced. The epoxy was basically impossible to separate. Absolute nightmare, but I made it work.
2: A low-end one-off classical that had a faux Spanish heel, and desperately needed a neck reset. After trying to remove the neck like a normal dovetail, it wouldn't budge, and appeared to be an actual Spanish heel (you know what that means). Client decided on the "Kung-Fu" neck reset. Turned out that it was a dovetail, just a bizarrely wide and long one with the joint end _between_ the frets.
3: Japanese Fender Jaguar with a substantial warp in the neck. Heat set it, planed the board, and refretted it. Seemed great for the first few weeks, but the problems came back. I couldn't charge the client more, and didn't feel right with him having paid for work that didn't pan out, so I built him an exact copy with torrefied maple and other premium parts and materials at no extra cost. He liked it so much that he had me build him a new body too. So it worked out in the end.
99% of things work out perfectly, but in a real shop, these issues happen. I really appreciate you showcasing them, because everybody else's portrayal of lutherie on CZcams is heavily curated and tries to fabricate this fantastical image of everything going right 100% of the time, which is nonsense. I started making videos to show the reality of this work, but your videos have filled that void, so less work for me 🙂
I appreciate you, Todd! When people ask me who to watch for this stuff, you're my first and only choice. Everybody else is either so-so, or falsely portray the job. Your videos are exactly what was needed in this field.
It's nice to see a REAL craftsman at work.
Used to tell my coworkers and clients in the world of graphics and communication, expect a perfect result every time and the world will school you. Sometimes things go badly in spite of everything. Your honesty and work ethic are commendable. Informative and instructive video, much appreciated!!!
I needed to hear that right now. Thank you!
Thanks for sharing this Ted, I look forward to part 2. I know it’s no longer about profit and you’re a good man for taking it for the customer. Given the information, a new neck and fretboard seems like the only thing to do and a huge improvement. You do museum quality work so this will be super interesting for us. God Bless.
I love the fact that even with the absolute shit show that this turned into you still didn't have an ounce of defeat in your voice! Yeah, there was angst and trepidation...but no defeat! Bravo! Can't wait to see how this plays out.
There was probably a good half hour of profanity left out when he edited this video.
Me either! "Next week" has come and gone. Where's part 2?!? 😉 J/K
I just recently discovered your channel and have been amazed by your skills. You're pretty much the Yoda of the luthier world in my mind at this point. Looking forward to learning what nifty techniques you use to duplicate a neck. Best of luck with things cooperating a little more from here on out!
The honesty of this man is outstanding
Yes I do want to see it go wrong. Looking forward to part 2.
I know Ted doesn’t spend a lot of time in the comments, but as a watcher of every single video of his, I want to put it out there that he is all class, 100%. Full Stop... Immensely thoughtful and experienced, cautious yet measured in his approach and genuinely upstanding in his commitment to the outcome that best represents the multitude of factors, stabilized by his experiences. I know he will do well by the customer in this situation and I am thankful that he shared this experience for all of us to appreciate and learn and be reminded of what true craftsmanship is made of…
Ho Lee Buddy , Ted is Canadian . it is not 'full stop' , it is 'full send', and i can tell you that for free , eh ?
Well, that settles it ... time for a Woodford t-shirt! Fascinating video, as ever, Ted - looking forward to Part 2!
Got mine in the mail yesterday!
I've been watching all your videos religiously but it's the first time I'm commenting. First off, THANK YOU for making those vids. Your work is nothing short of exemplary and it's always kind of zen watch for me. Right now is a very difficult time for me as my beloved cat is sick with leukemia and a debilitating anaemia and this video is the first thing that took my mind off of that for a while. Once again, thank you!
Sorry about your kitty…I’ve been in the same situation and finally had to have her euthanized.
My song writing kitty Bilge, of 21 years is having seizures, and I was holding her and watching Ted's Zen, Darn critters capture our hearts, I wish you and your little beastie well. Kindness is a blessing.. Here is a clip of my kitty at 3 minutes czcams.com/video/KB5kmdN337Y/video.html
I love the professional integrity. I’ve had to do this a time or three in my field of work, flooring. It’s not fun, and never cheap. But the message it sends is priceless and lasts a lifetime. Customers never forget when they’ve been taken…or taken care of. Great decision Ted.
Every week I'm reminded why I love this channel more than any other. It's not just the meticulous and well articulated guitar repair stuff. It's mostly the little history lessons on topics you might never otherwise encounter, the sense of dedication and responsibility that's evident always, and the general cantankerousness in the face of a world that tries its best to befuddle and swindle us all. I don't know how Ted does it, but I sure am glad he does.
Oh, and I laughed so hard when he said applesauce that I scared my cat. One of those giant spring straight up into the air things. Fun!
Looking forward to seeing how this repair turns out! Definitely a tough one! Excellent video! Thanks for sharing this !👍😃🎸🎶
i've always suspected that this sort of thing can happen. and it's not surprising that those doing the repairs are reluctant to acknowledge it. good to see that you are. it says a LOT about one's integrity. kudos!!!!!
So much integrity, being willing to go the extra mile to correct a mistake. The owner is lucky they came to you.
I think you knew how important this was for everyone to see, and it made for a great video.
Man looks in the abyss, there’s nothing staring back at him. At that moment, man finds his character. And that is what keeps him out of the abyss........
Stepping up when it all goes pear shaped. Kudos. Looking forward to round two.
You’re amazing at what you do! I can’t wait to see part II!
My Dad would say “you can explain a higher price but there is no excuse for poor workmanship.” A trait not common these days, thanks for taking the high road. It will maintain your “miracle worker” status. Good on you.
better than any drama on tv!
Ted, I have high admiration for your decision to address this situation with absolute integrity and the sincere desire to make things right. You are in a minority of artists who work to such high standards. You have my sympathy for the unpredictable outcome of the non-curing epoxy and my respect for treating your customer and his guitar with the utmost respect. There are others on CZcams who claim to work in your area of expertise that would have told the customer that the guitar was THEIR PROBLEM. You stand head and shoulders above them.
Best quality videos on CZcams by far.
When I had my own electronics repair shop, a customer brought in a video disc player(remember them?) that was inoperative. I spent a couple of hours disassembling, and repairing it, until it was working fine. Just to be sure, I left it running on the work bench mostly disassembled. I thought it was in a stable position. I went to the front of the shop, and heard this horrible crash, and crunching sound... the main circuit board had broken in two, upon hitting the floor. A circuit board was not available for replacement, of course, so I spent 6 or 8 hours repairing each broken circuit board land that had broken. It worked flawlessly when I was done. I returned it to the customer, and charged him for the original repair, never telling him about the disaster. I saw him again a couple of years later, and found out he had never used the player after the repair! Being a conscientious technician means doing what is necessary to "make it right". Bravo for your work ethic, and thank you for sharing even when it's a cluster.
Ouch! This is painful on many levels!
This is a video I’ve wanted to see for a long time, a professional making an error and having the guts to put it out there. Good on ya Ted.
It doesn't go wrong, it just takes more time to be correct...
Ouch.
On a more selfish note, looking forward to part 2. A treat, I suspect.
Love these videos. The more, the better
I love your channel. You are so knowledgeable and talented.
Ted says “Thanks for watching.”
We all say “Thanks for doing!”
WOW….I’m hearing the song…”there’s a tear in my beer” right now!!!
Love your videos, keep it up!
Sorry for your troubles. Thank you for your integrity.
You had me on the edge of my seat! Can wait for next week.
I would have been tempted to plane the fretboard off. Love your enthusiasm even in the face of problems.
One has to give credit for not only taking responsibility for the outcome, but also sharing it with us.
A major bummer - yet I always enjoy watching how you tackle each and every situation; and I especially appreciate your love and respect of the craft. Thanks for the content. I’ll be looking out for the next video!
Uff. He's lucky that you're working on it.
Good on you Ted - integrity is everything.
The most troublesome cases make for the most compelling viewing. Can't wait for next week!
I don't think he made a mistake, I think he just wants to show us how to cope with mistakes and how to have a plan B when things go really wrong even thought it is a lot of work.
so you think he intentionally murdered a paying customers guitar to teach you a lesson about integrity? smh
This one got my heart racing, can't wait for part two!
The success is the fascinating video, can't wait to see part two.
Holy shit snacks, that turn at the end was not what I was expecting! You are a phenomenal luthier and I have every confidence that this will end up being awesome. I really appreciate seeing when things go bad though, it shows that you’re human and that you don’t just give up, you find a solution.
Haha shit snacks
Having a hand crafted Ted Woodford neck should actually increase the value of the guitar in any sane world.
Integrity. Such a delight to see it in your work ethic, my friend. Well done. This alone deserves respect and admiration.
Knowing that something was going to go drastically wrong, I kept holding my breath in anticipation of the inevitable.
Thanks, Ted. You are a true craftsman.
So happy to see him close to 100k subs!! I remember he had only 20k. Such an amazing channel, both entertaining and educational.
I can actually feel your pain. I wouldn't wish it on anyone. You are a stellar human being. Thank you for your videos!
You are amazing !!
Dang Ted, thats a total bummer. I am so impressed with your willingness to meet your customers needs and give you kudos for the act. Well done sir!
Ted, since I discovered you channel a few months ago, I slowly made my way through all of your old videos, and am now caught up! Can't wait for part 2 next week.
I haven't come across this level of integrity from a service provider in my entire life.
I am in awe of your transparency and integrity. You're an honorable man.
We learn most from our mistakes. Although frustrating I’m glad you shared this with us.
I look forward to part 2
czcams.com/video/pDgpSlmMBP0/video.htmlsi=RCnGiEak1x7-rsuh
My very first drum kit had 'Morris' hi-hats, given to me by my Mum for Christmas 1980, a.k.a. the best Christmas ever 😊👍 Most likely the same company 🙂
This one broke my heart man......much respect to you Ted!
That's rough, I really appreciate the troubleshooting process despite it having a less than desirable outcome. Looking forward to part 2!
Oof! Hey, they can’t all be winners, but you have a winning attitude my friend. Love your videos and like others have said, I cannot wait for part 2.
Respect for your work ethics!
Thanks for sharing this. This is why I love your videos, always honest and to the point. Good luck with fixing this one, It will be a better guitar once you have finished working on it!
Your honesty and integrity are beyond measure. I hope you made some money on your other work that month.
Thank you, Ted!! You are one heck of a dude!! 💖
Without in any way wanting to poke around in your misfortune, this was hands-down one of the BEST videos I have seen from you. Not only because of the fascinating account of the failed repair, but also because I am now anticipating a possibly even more fascinating neck rebuild.
Wow, that was a really spicey episode. Thanks for sharing this with us. Looking forward to part 2 next week!
In my industry, if we fuck up, we charge the customer to fix it. Yours is a labour of love Ted. Love the videos and hope tomorrow goes better for you.
Uggg.....That sinking feeling you get when a project goes sideways and it keeps compounding. I know your pain my friend
As an electronics repair guy, I also live the knowledge that occasionally I’ll end up with a complete fail. Experience just reduces the likelihood.
Can’t wait to see the next video. We feel your pain (but delight in the unintended benefits). Thank you for documenting and sharing it. 🤙
Thank you for showing the integrity within you Ted. I had no doubt it was there. You are an amazing man :)
An honourable solution Ted. Kudos to you !
Some days you eat the bear. Some days the bear eats you.
You poor dude. Ted, you did your best and you'll make things right in the end. You can do it! 😊
With all of my love and Admiration I would like to say that this CZcams channel is the AM radio station of my subscriptions. I watch it analytically and attentively and it adds a layer of calm to my viewing experience. Great work as always.
While on one hand, that sucks and I feel your pain. On the other, this is content gold! It's gold, Jerry! Gold! I can't wait to see how you fix it!
First time visitor. Subscribed!
Thanks for posting this; we are never proud of our "failures" but admitting to them and working to correct them is the only way we improve from them.
Looking forward to the next video.
You are great mann good inspiration, admire your work
Ouch... yup it happens. Good intentions to go the full distance... but Lassie forgot to mention the road was washed out.
you are a man of excellent integrity, much props to you good sir
This is Murphy's Law in action. The owner is very lucky to have somebody with your skills on this job
one thing to make right your mistake with the customer. its another to show the entire world. my hat too you sir
I dont normally make comments on youtube, but as a custom builder this was awesome to see. Every now and then things go really really badly, and on occasion ive had to start from scratch sometimes half way or even 3/4 of the way through a build. It sucks and feels terrible - knowing youre the only one that can fix it and make it right again is a heavy burden. This is the first time ive ever seen anyone in our industry be honest when mistakes get made. We are human and this reminds me of that. Good on ya for being real about it. Good luck with the new neck!
Ted, you are a class act. Not many left now.
Your perseverance, sir. You maybe are the best. I'm really excited for the next part, however I offer condolences for all the trouble this thing has been causing you. I personally just had to scrap a quarter sawn ebony fretboard because I made a huge mistake. We won some we lose some. Keep winning.
In my line of work we have a problem with ‘results dissemination’ called the file drawer effect - where inconvenient results never see the light of day. This a good example of openness when it’s not a happy ending. As always, your ethics are commendable Ted. Great video, really looking forward to Part 2.
I've watched you for years and have great respect for your skill and methodology, but it is less than the respect I have for how you handle a disaster. You are a good man.
Admirable service!
Can't wait to see how this turns out. Good luck!
Thanks for sharing such a difficult situation. Your dedication to doing what’s right for the customer speaks volumes and you are a credit to professional luthiers everywhere 🙏
WOW Ted...just WOW...certainly a rock and hard place on this one!😵💫
Perfect timing!
This outcome is always in the back of my mind- fortunately, hasn’t happened to me yet- btw Ted, u are like a favorite uncle. Your videos are kind of a mainstay of instructional luthiery to me now-the guy that told me about your videos is in fact one of the best guys in the US at this sort of work. I watch all the time, he’s 73 and has no time to teach other that occasionally giving advice -your videos are the best
Thanks for making this two parts. I’m going to need the relief. That was honest, but painful.
Im sorry it turned out the way it did but you're amazing for sharing the experience and taking responsibility in creating a new neck. We're all confident it'll be an even more amazing instrument once you're done with it!
Sometimes a student grade instrument takes a master to repair.
I think it's probably more likely that student grade guitars are difficult to repair maybe?
Mostly because they are just not made that way, while a master grade guitar are usually made for longevity as well.
Wow. Oh my. Heavy sigh!