FIELD ADJUSTER VS. DESK ADJUSTER || WHAT DOES EACH ROLE LOOK LIKE || WHICH IS RIGHT FOR YOU?
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- čas přidán 9. 09. 2021
- Hey everyone as always thank you for clicking on this video! Today I'm going to walk you through the day in the life of both a desk adjuster and a field adjuster. Be sure to stay until the end where I tell you which option I like the most but which option is the best for me at the moment. Let me know if you have any other questions down below!
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Music:
Leedat Clean version by Samaad Mitchell ft BlocBoi Fame / leedat-ft-blocboi-fame...
Her speaking flow is perfection! I don’t even have to speed up the video. Very very informative !!
Thank you for watching!
I just got certified with State Farm Wednesday and about to go in the field I am excited
Congrats on your new job!!! 🎉🎊
@@kelatrishaan6435 thanks 😊
Congrats!!! How is it going? Do you have any previous experience with claims? Was it easy to get adjusted?
How was the certification process? Im about to start with SF in June and would appreciate any advice/insight you could provide.
@@kelatrishaan6435 Hey Kela, very informative content. I’m currently waiting for my 2nd interview. I applied as a field Adjuster but the recruiter stated that they have a remote position as a desk adjuster. I do have my adjuster license DHS 70-20. I’m not xacimate certified yet working on that now. And I don’t have my adjuster physically yet. I did the fingerprints a couple weeks ago. What’s your take? Essentially I want to be in the field. But I was thinking if the $ is decent I may accept the desk adjuster.
You are a good mom! Props to you to doing this and being there for your kid
This is a top tier comment thank you so much!! 💕💕🙌🏼
I got certified with Geico last week myself, congrats!!! I’m a field adjuster myself, but love the flexibility and options to work as a desk adjuster in the future.
Congrats on your new job and yes I agree I love the flexibility of this industry as well
I appreciate the precise and realistic information. I have a better understanding of what I’m potentially in for in this new career. Subscribe button has been pressed.
Thank you so much for watching and subscribing, I’m happy to help 🙌🏼
You can tell Kela has experience by the way she thoroughly explains everything. Thank you for your videos!
I appreciate that thank you for watching!!
Very Informative and clear. Thank you, Kela for your insight! It really helped me understand what I am looking to get into.
You’re so welcome! Thank you for watching!
Great video. Great info. I worked in P&C from 2016-2020. Left insurance. Went into home building from 2020-2023. Now just got my adj license and I’m learning xactimate .. trying to gain all the info I can to try and be the best equipped I can to go into field adjusting ❤
Thank you so much and I appreciate you watching! You’re on the right track, learning Xactimate is key and the license will make you more marketable.
I'm so very happy I found your blog, I'm starting my second career and I've been researching Adjusters. At first I was considering the Claims adjuster which required you to climb roofs absolutely not lol. But I love how you clarified the different roles and duties so beautifully. I'm definitely leaning towards auto because I do feel more knowledgeable about vehicles than the true bones of a house. My question is do I still take the course on claims adjuster to do auto? Thank you and I hope you recieve my comment. Keep up the realness it is surely appreciated.
Thank you so much for your thoughtful comment and I appreciate you watching! Good luck to you in your new journey into claims as well. To answer your question, whatever company you work with will definitely give you training on claims investigation and expectations for that particular role. It’s not necessarily a class, but more the intro training you’d get for any job. And I feel you on the roof climbing that’s not where we should be anyway lol!
@@kelatrishaan6435 Thank you for your response 🥰
I just started the training process for the auto damage trainee position with geico very overwhelming at first because I have no experience in the auto industry. Your video gave me a lot of insight on the position because I will be in the field. Very informative.
Congratulations on the new job! It’s definitely overwhelming at first because of all the things you have to learn, processes, etc. I’m happy to provide some insight and thank you for watching! 🌟🌟
Hey girl! I just passed my licensing exam for Texas and it was overwhelming but now we are starting class and I’m nervous but I think I will like it. How do you like it so far?
Are you still with geico ?
these videos are soooo helpful. thank you!
You’re so welcome thank you for watching!!
Thank you for that information, I'm going through the process now, you have really assist me on making my decision 🤗
You’re so welcome I’m happy to help 😊🌟
This was helpful it confirms I'm on track. I'm a new IA remotely and it could get overwhelming if u don't have a system. Thank you for the wisdom 💯💯
It’s so overwhelming you’re right! You’re very welcome and thank you so much for watching ❤️❤️
Thank you so much for the helpful information. I love how you broke everything down. I’m currently thinking of becoming an adjuster.
You’re so welcome and thank you for watching! Good luck to you on your adjuster journey.
Thank you so much. Do you have any suggestions on which companies that will hire people in the process of or who just received their license ?
Great video and very informative. You talked for 20 minutes and I enjoyed every second. I’m a nomad so I think I would prefer the field position.
I truly appreciate the compliment and I’m happy you enjoyed! I’m the same I prefer the field much better, you definitely stay on your toes in a role like this.
I so agree with you. I'm thinking about going in this field and this was very informative
Thank you for your video this was a good eye opener and very informative!!!
I appreciate the feedback and thank you for watching!! 🙌🏼
Am so ready to change career. This video gives me more insight into what to expect.
I understand the feeling and I’m happy to help!
I likethe desk option. I saw a field inspection and I refuse to get on a roof.
I hear you. You most likely won’t have to climb even in the field role because we have roofers and better technology these days but the desk option will ensure you don’t have to.
This video was bomb! I can’t to get my first adjusting job!
Thank you so much! I can’t wait til you get the job too good luck to you 🙌🏼🙌🏼
Thanks for this info! You're pleasant to watch. Thank you making these videos. I realize they're a bit old, however, I'm sure not allot has changed. 😊
You’re so welcome and I appreciate you watching! Yeah a lot of the info is still the same lol but I do plan to do some updated videos for things that have changed ❤️
Thanks for explaining! Very helpful.
You’re so welcome!!
Hey Kela, I’m so happy to have found your page!! I have so much anticipation and excitement for going into a different field of work . Question, is it best to apply for field/desk jobs right after I get the all lines license? Should I take some online training course then apply? If so, which courses are best for NEW ADJUSTERS? ❤
Hi thank you so much for watching!! Personally I’d suggest desk jobs if you’ve never done claims before so you can learn the processes then move into field once you have experience. I’ve never taken any Courses outside of those offered by my companies. Once you get into a role you’ll be provided training so it’s not necessary that you look for courses on your own unless you want to. Good luck to you!
I just got my first deployment and had my first day today with just doing the basic Workday app training, it’s a CAT deployment with SF and I’m bracing myself for the beast!
Sending you all the positive vibes it’ll work out with little to no stress 🙌🏼
How is it going for you????
How are you doing???
Any updates?
I’m in the hiring process with geico for the auto adjuster trainee position and the videos I’ve seen are saying the workload is overwhelming and stressful and that’s scares me but I find hope knowing what I’m up against if I’m hired and I am an organized person who multitasks daily with my passion hobbies so hopefully it spills into the job
That’s great congratulations on your insurance journey. It’s definitely a heavy workload at times and it can be stressful trying to keep up with your company goals and please your customers. The best adjusters create a system that works for them to make sure their files stay organized and they handle issues in a timely manner. You’ll be fine once you get the hang of it though 💕💕
Congratulations! I start training 2/28. So nervous!
@@CC-zi5fb hey...how's it going ? My fiance is getting into becoming a trainee for travelers and I wanted to know how it's going
@@CC-zi5fb how’s your adjusting job going?
Thank you for these videos. I work in insurance and I’m ready to move into an adjuster role.
You’re so welcome and thank you for watching! Good luck to you on your path to becoming an adjuster 💕💕
As a female, I thank you for addressing this topic. I am a desk auto adjuster getting 7-10 new claims a day also (we both know it is a beast and we earn every last penny!) However, I'm thinking of going to law school within the next 2 yrs and exploring the IA role and work CAT storms and daily claims/auto in bwtn. However, I cant find any videos, where a womanly especially will address having to climb roofs in the adj field on CZcams. If you had to climb roofs, I would love a video on how they train you and how to do it safely. I feel you on SIU but those people seem to die (not even retire) out of those jobs, Lol! Anyway, I have an upcoming interview for GL general liability role- the field work in that is going to mediations, arbitrations and court so, that my be more up my ally considering my plans...IDK, we'll see. Again, thanks for your informative content! 👍😊
Tamar411 hey thank you so much for watching I appreciate the feedback! And same I had a lot of trouble finding info on the adjuster role so I’m happy to share my experience! Whew 7-10 claims a day I know that life all to well and yes it’s a beast.
To answer your question on climbing roofs, the company I worked for we did have climb them from time to time but only 1 story and it had to be 3pt composition (I believe that was the name of the material). Anything more than a story or a different material we had to call a roofer. The training I had was only a day 🤦🏽♀️ and they basically just showed us how to hold the ladder, proper way to climb and proper way to open and close. I’m sorry I don’t have more info but whatever route you choose they should provide a safety training and demonstration for climbing 😊
@@kelatrishaan6435 Thanks so much for the response, I really appreciate you taking the time! I'm in the Atlanta market and most homes are 2 story but I understand that there is some drone usage and ladder assist w/roofing companies like you mentioned for virtual desk adjusting. That may be a route also, I'll just keep investing in training, asking questions and see what happens. I just ran across your channel today, watched some vids and vibing with your content. I'm now apart of your subscribe tribe and look forward to your content. Thanks again and take care!
Tamar411 Listen I appreciate you subscribing thank you so much! Yes to asking questions and researching that’s the only way to go. Personally if I did the homeowner role again I’d want to do it virtually (I hated climbing roofs lol). Keep looking though there are a lot of companies hiring for these roles, and also the IA role would be perfect for you since you’re considering law school. You take care as well and again thanks for watching! ✨☺️
Which firms do you work for? How did you get started and what is your schedule like. I am just starting out, and anything helps! Thanks in advance!
Yes, definitely safety training or it could be a claim in itself. Just curious seems there would be some type of company guideline to reference to establish roof damage for an accurate estimate instead of actual climbing. Does the insurance companies have that information for their adjusters to go by? I understand the adjuster has to know the roof material type and the measurements also if it’s not a complete replacement the adjuster would need to know how to write up a repair estimate. How do you know these things or do you get some information from a roofer? There’s a lot of construction materials to cover for damage assessment to reach an estimate. Materials I’m not familiar with but off the top of my head I assume roofing nails, the tarp papering, roofing tar, nails and singles or roof type then checking if the main wood has damage underneath. I am interested in homeowners but the roof estimates are making me think vehicle adjuster instead. And that’s the only drawback for me. I am interested in Homeowners just not the roof! lol Oh, I read one comment mentioning a drone and that seems like a great way to access roof damage safely. Again, in short are their guidelines to help the adjuster reach an accurate estimate? Great information I have liked and subscribed and I will be searching your other videos to help me on my newly found career endeavor. Thanks for sharing and I look forward to your other videos.
Thank You Kela :) Great video. I just accepted an offer for the Field Claims Adjuster after 20 years as a real estate broker. Your video was very informative. Best wishes ~ :)
Hi Joseph thank you for watching and congrats to you on your new claims career! I’m happy to help and best wishes to you too
Which company?
I just got my Adjuster license 😊 so thank you for sharing! I subscribe to your channel ❤
I’m so happy to hear that congratulations! Thank you for watching 💕💕
congrats, which license did you get first ?
Love the information!
Thank you so much!
I just retired from the trucking industry (Dept of Defense) and was wondering if there were companies that specialize in Commercial vehicles (claims) because I know that like the back of my hand?? Also, what school do you recommend I get my Licence from? Love this video. 🙏👊 Very thorough and detailed. Thank you girl. Congrats on your son! I have a Son who is now a Firefighter Paramedic and I am so proud of him. God bless you. I await your reply. 👍💪😇🇺🇸 Jackie
Hello and thank you for your comment! To answer your question yes there are companies that have a commercial claims department, and typically it would just be an extension of the auto department. Most major insurance companies offer this so you wouldn’t have to look too far if this is something you’d like to do. Regarding licensing, my company actually set me up to study the materials and take the tests, but I’d recommend going on the insurance commissioner website for your state (not all states require you to be licensed) and they will provide you with training facilities and self study options.
That’s so amazing your son is a firefighter he’s a special person to do such a selfless job, I know you’re a proud mommy 💕. Thank you so much for watching and let me know if you have any other questions 😊
Hello I know custard insurance adjusters handle boat claims and heavy equipment
Awesome awesome I’m just researching information needing to see where do I go from here and I thank you for your expertise
That’s great thank you for watching!
I'm looking to make this career move. This was very informative! I think I'm going to do it.
Thank you for the feedback I’m happy to help! Good luck in your job search ✨🙌🏼
Thank you for this. May you please make a video about independent adjusters
You’re so welcome thank you for watching! I’ve never been an independent adjuster so my knowledge is limited but I will see about getting someone that is one to talk about their experience.
Thank you for this!
You’re so welcome and thank you for watching!!
Thank you for this video. I WILL be checking out your other videos. Do you have many about IA and desk adjuster?
You’re so welcome and thank you for watching! I’m a staff adjuster so I can only speak to IA surface level. When I started doing these videos I was a desk adjuster so I have some older videos (2020/2021) for you to reference for more info.
Thank you for the awesome video!
Of course, and thank you for watching!
You just made me love insurance as a career more! 😊
Ese Onah aww I’m happy to hear that thank you so much for watching! More insurance videos are planned out so stay tuned ☺️🙌🏼
Still doing it? I’m burnt out after hurricane Ian
I came across your video. It was great and thank you for the information. I just went to an adjuster school and finished my TX all lines license. I also did my Xactimate Level One and got my State Farm Cert through Crawford. I am looking for a job and will take anything to get started do would you have any suggestions where to go to get my foot in the door?? I am interested in anything.
Thanks
Karri
Thank you so much for watching and I’m happy you found it useful! Congrats also on getting licensed and the Xactimate certifications that’s amazing. As far as where that all depends where you live. For example I’m in California and my understanding is some companies have pulled out of our market due to pricing and such so when I’m looking for work, I stick to the basics. Key word searches for the specific role I want, and once I find companies offering jobs I’ll go the specific company’s website for more in depth search. For you since you’re new to the industry I’d suggest search for entry level adjuster and adjuster trainee roles to get your foot in the door. Good luck to you and I hope you find something soon 💕💕
Very good and professional content. I subscribed 👍
Regarding your time as a field adjuster - how easy or difficult was it to get on the roof and do roof inspections? Thanks
Thank you so much I appreciate it! Regarding the roof most places will only want you to get on a 1 story roof with not too steep of a pitch so it’s not that hard. However I myself haven’t climbed in years and usually get a roofer to do their inspection and provide me with the report and results.
Thanks for the vid! Is field adjusting pay and hours pretty much the same as a desk adjuster?
Thank you for watching! The pay for either role is based on experience. In my case, when I moved to the field adjuster role it was a lateral move because I had no experience in that department. Now however since I have the experience I can negotiate a higher salary. As far as the hours it’s the same, you just have to be really good at time management in the field because of drive time and physically having to inspect your claims. I hope that helps 💕
Great video! very informative. My question: you mentioned call center, is the desk adjuster job very phone heavy like a sales job where you're on the phone ALL day? Do most desk staff adjusters work independently or is it super corporate?
Thank you so much and I appreciate you watching! To answer your question no as a claims adjuster it’s not as heavy on the phones as a typical call center. Depending how busy you are and how many claims you have some days are more heavy than others but the pace is doable as long as you respond timely and control escalations. Also most adjusters do work independently, you get your claims and you handle them per the company guidelines. The only time there will be meddling from upper management is if you have escalated issues like not paying in a timely manner or not returning calls. Hope that helps! 😊
@@kelatrishaan6435 Yes, this helps!! Thanks so much!!! I’m looking to transition to claims adjusting as a 2nd career and have been researching and your channel has helped me learn so much! I have 3 claims adjusting job interviews this month 🎉
I love your videos! I work in the healthcare field right now but I’m ready to get out the healthcare field and I’m not going to nursing school anymore. I’m thinking about being a claims adjuster because Would like to explore a different career. I have a four-year-old so I do want to find a job where I can work from home. how did you get certified or where did you get your training from to become a claims adjuster? I’m in the state of Georgia and I found a class you can do online but I’m not sure if it’s legit or not. Did you take your class online?
Thank you so much for watching and I’m glad you’re enjoying them! I hear you I have a 3 year old and working from home gives so much more freedom to move around. So I got trained as an entry level adjuster in auto and then in homeowners. I live in CA so it’s not required for all companies to have an adjuster license but the company im with now does require it since we work on out of state claims. They provided the course for us through Adjuster pro. I’m not sure of all the other online classes but I can vouch for that site. Good luck to you there is plenty of opportunity available in this industry 💕💕
@@kelatrishaan6435 ok thank you for writing back ! That’s the same program I was going to take it through! My son is 4 ! So I’m hoping it all works out !
Thank you for this video! I’m in life insurance but I have someone in mind for insurance adjuster. For life insurance broker you don’t need a high school diploma, GED, or college degree. Is that the same for an insurance adjuster? Hope you see this comment and thank you for your time in responding!
You’re so welcome and thank you for watching! Yes typically in insurance they will want you to have at least a high school diploma/GED but a college degree isn’t required for all companies. If anything licensing may be required but most companies will with pay for or reimburse their employees for getting it.
Thanks for sharing
Of course, and Thank you for watching!!
I'm look to change my career asap and a coworker told me about this field. As a healthcare worker I was sold at wfh. My question is, is it hard finding employment as a desk adjuster wfh with no experience?
Hey, good question. I believe personally right now more than ever it’s possible to find a work from home insurance job. I’d research the starting pay though in your area to see if it’s something you can do since it seems you’re already established in healthcare. Check out “remote desk adjuster” roles through indeed, or go straight to company sites of insurance companies that hire in your area to see what’s available. Good luck to you! 💕
Anyone know if the desk & field adjuster roles change by being deployed or are the hours and job duties the same?
Neon Teon I’m not sure about that personally but I will keep a look out for replies and alert you!
Im 20 and just applied for my GA adjuster license. Your video is super helpful! Any tips for new IA adjusters?
Congratulations and best of luck on getting your license, and I’m happy it helped thank you for watching! I don’t have experience as an IA unfortunately I’ve only been a staff adjuster. From what I know however, just make sure you’re super organized because you’ll be dealing with the policies of different insurance companies which means the way you estimate something on one policy may not be the same as the next. This will save you time from having the insurance company come back to you for revisions, and you can move on to the next project ✨✨
@@kelatrishaan6435 Thank you all the best !
You’re very welcome and same to you!!
I was thinking about applying also how is it going so far?
@@keviaxoxo going good so far, I started out on an auto deployment right after this comment did that for 3 months then worked as a staff property adjuster for 6 months now I’m back on a deployment for auto again now. I do want to mention that it will be super hard and stressful at first but definitely worth it once you get more comfortable with the overall claims process. Definitely can make a career in this field, it’s a lot of opportunity to make really good pay
I am very interested in becoming an adjuster and I am looking more so as a desk adjuster. What would you say the salary range for a desk adjuster vs. field adjuster vs. independent adjuster. Also are Independent Adjuster & Field Adjuster the same ? Also what about the work hours? I have heard that some work 7-7 and 8-5 on saturday and some work 7 days a week. I am all for work, but that I TOO MUCH. Can you kinda let them know that I can only work certain days and hours or you take what you can get?
I have a video where I compare staff adjuster vs independent adjuster vs public adjuster which should give you some insight into the differences. The salary range depends where you live and the company. A lot of adjuster roles start between $40-$50k a year for entry level, after you have at least a year or so of experience you can try for a field role which will pay you more. Most companies are Monday through Friday 8-5pm, but the workload is where you would see those crazy hours. You don’t have to work them but a lot of us will here and there to stay on top of workload. Routines are key to keep work life balance
I'm considering starting a career in insurance adjusting, I work a fulltime, rotating shift job. Are there companies that will hire someone part-time to gain experience on my days off?
In my experience I’ve never seen a part time adjuster job. I think the reason is because of the amount of work, it’s not really something you’d be able to do part time. You may be able to do part time in a call center of an insurance company where you’d take the incoming calls from people filing a claim, which would expose you to that part, and you can eventually move into an adjuster role when you’re ready to apply.
Hey Kela
Lived the video and i am ready to take the course for NC in suggestions on who to go through?
Thank you so much for watching I’m glad you enjoyed. I’m not familiar with NC but I’d recommend looking for entry level adjuster roles or trainee roles in your area if you’re interested in staff adjuster. That way the courses will be provided by your company and you learn on the job. If you’re looking to go the IA route I’d suggest checking your department of insurance website for resources on course work and next steps.
@@kelatrishaan6435 yes i am so dont take the course yet look for entry level roles
Hey I love your content I have a question. I’m right now in the state review process for my Tx all lines my home state is TX. I’ve been waiting for now 3 months. (Full disclosure I had a past criminal record involving moral turpitude which is expunged 🤦🏾♀️) I also got my level 2 xactimate certification. My question is if I was to be denied for my license, can I go through a company? Or can I get a license from another state?? I do have a residence in Illinois but I don’t think that that state requires any license. If you have any insight into this I would greatly appreciate it.
Thank you so much and I appreciate you watching! Umm honestly that’s a great question but I don’t have a definitive answer, what I will say is this: If this becomes an issue I’d suggest trying to get hired by a company and going that route because the company now becomes the sponsor which may make it easier for you to get the license. As far as other states Florida is another good state to try to get licensed in. If I get more info on this I will circle back, but I hope that helps. Good luck to you!!
Did you ever get approved?
@@HarrySees yes and I’m deployed 💃🏽💃🏽💃🏽💃🏽
@@kelatrishaan6435 I got approved and I’m deployed working with big blue. Inside adjuster On the supplements team (fml🤦🏾♀️) but I’m learning. Almost 50 days in closing on average 3 claims a day. I’m super grateful that I didn’t give up. And got my TWIA certification and SF property certification (failed the auto though 🤦🏾♀️) thanks for replying to me and sharing your content. Hope to see you in a war room or a conference ❤️
So I just got introduced to being an adjuster I'm about to purchase the course here soon so I can take the exam.. in Indiana my state doesn't require a background check nor fingerprints.. Im still a little nervous because I have a misdemeanor of Marijuana.. nothing serous being young and dumb.. I was wondering how that would that effect my chances of successfully obtaining my lincense and a job... any insight?...
First off, I want to say, I love your channel and content! I’m interested in being a desk adjuster. I heard you mention it’s kind of like a call center. However, after watching this video, the inbound calls do not seem to be back to back?? Do you have time to breathe and step away from your computer to start a load of laundry or make a sandwich? Lol I hate micromanagement and managers breathing down my back if I’m away for five mins or more. I don’t want the stress of being robotic and glued to my desk. Are there metrics?
Thank you so much for watching and I’m glad you’re enjoying the content! Yeah I compare it to a call center but it’s usually not as heavy with calls, at least not constantly. Most of the calls I made were outgoing, but you will get calls of people and vendors asking for status and such on their claims. Yes you have time to go handle stuff if you’re at home lol! I’m good for taking a 15 to go load the dishwasher or have a snack, etc. There are metrics, usually customer service, how quickly you resolve claims, following department of insurance protocol, etc.
How can I get a cali license, I live here and I have no experience and they want me to get any adjuster license outside california then you can wave the experience requirement, kindly assist me how can I get other state license even my state offer a license but with restriction i tuck in the middle
Honestly I’m not sure about the Cali license my company had us licensed through Florida which can transfer to the surrounding states. I’d personally suggest starting entry level as a staff adjuster or even looking into being an IA and they can provide you with the proper steps to get licensed. Since I got it through my company I just followed their instructions.
@@kelatrishaan6435 Yes, I am very confused on my states requirements to license. Can you gain a license in another state but use it to work in your residential state? Also can this role be done from outside of the USA?
Hello, I’m wondering should I get my license for IA through a school. Or should I apply to a company?
Hi! I’ve never been an IA, but I would suggest applying for a company if you can so they can sponsor you. Most companies will pay for your license if you work for them or at least reimburse you, so I always suggest that so you can save your money but still get your license.
I did not see this specific question in the comments: as a property field adjuster, are you required to climb rooftops? If not, are there times when you aren't able to find a contractor to do it (what happens then)? And when a contractor does the climbing, who pays them?
Also, what about "creepy" home owners, feeling safe as a woman, or dangerous situations like dogs or bad neighborhoods? How do employers expect you to handle those?
Thanks so much! Loved the content. Thinking of moving this direction, but trying to figure out auto, property, workers comp, inside, outside, etc.
Regarding the rooftops and are we required to climb the answer is yes and no. Most companies will want you to climb a one story roof but if you don’t feel safe doing so you can call a roofer. The insurance company will pay for that. There aren’t many situations where a company can’t come out so I’m not sure what would happen in that situation. Inspection just may be postponed until it’s safe to do so.
As a woman I use my best judgement and if I feel a situation is questionable I will either inspect it virtually or I’ll ask a vendor to come with me. Managers are good about coming too if they live near. All you have to say is you don’t feel safe and that’s it, they will figure out an alternative because employee safety is first:
Thank you so much for watching!
@@kelatrishaan6435 Thanks so much for answering so quickly. I really didn't want to start applying to Trainee roles until I figured which would suit me best. I'll keep watching. I see you are full of insight and appreciate the willingness to share it!!
@@kelatrishaan6435 hi, how do you virtually inspect a roof?
@@ChocGoddess4u you would call a roofer to look at it for you and take the photos you need, then you review their report and photos for coverage.
Do you have a video on reconciliations?
In the field adjuster position, are you expected to use you own vehicle and pay for fuel and repairs from your own pocket?
No, most companies will give you a vehicle, gas card and also pay for the maintenance.
Hi there, i wonder why my husband doesn't do the field/desk combo on the adjuster..how did you end up doing it as a combo? He only does the remote desk adjuster..just curious :) Nice to see you..
Hey there! I’m a field adjuster and those are remote roles, we just have to go inspect the damages in person but we do our desk work from home. Some roles don’t require in person adjuster inspections and determinations can be made by reviewing reports and photos which may be what your husband does. I’ve had a desk role as well but I worked in auto. It’s all about preference. I hope that helps feel free to ask me anything else 💕💕
Ok I just got my Texas adjuster license. I have history in real estate but I'm confused as to where to go from here? I've never been good at 8 to 5 gigs but Is this what I should do for experience to do field work? Any advice please! Thanks so much for this!
Congratulations on getting your license!! I can understand being hesitant to do an 8-5 especially coming from real estate where you’d make your own schedule. You can go about getting the experience 2 ways: the first would be working for a company as a desk adjuster so you learn claims then after about a year you can transfer to a field role. The other way if you want to get straight to it is look for IA (independent adjuster) roles where you’d be more of an independent contractor. I’ve never been an IA so I’m sorry I don’t have info on how to start, but the ones I know make their own schedule and aren’t tied to an office. I hope that helps and please let me know if I can clarify anything. Thank you for watching! 💕
@Kela Trishaan awe... thanks so much! That is fantastic advice and I actually understand. So much information that I get little overwhelmed. I quit taking notes and simply started listening. God must like that bc then I found you. Again, thank you
You’re so welcome and I appreciate this comment you’re an angel! 💕💕
Have you checked with pilot, Eberl and Worley?
Hello!
So I'm thinking about going into the field as a desk adjuster. Is it hard to find a job with a license but no experience? Is the pay good starting off? Is it very stressful?
Hello, finding a job as an adjuster just starting out isn’t hard at all, a lot of companies offer trainee/entry level roles. As far as the pay it depends what you think is good, in my experience a new adjuster can make between $35k-$50k per year depending on the company and area you live. Yes it can be very stressful sometimes depending on your claims load and type. To do this job and minimize stress you have to be very organized and good with time management. Hope that helps!
@@kelatrishaan6435 Thank you for responding! I have soooo many questions but I will check out some of your videos to help. I live in Texas btw and I don't want to travel at all. I've heard you have to travel for training but I'm looking for completely virtual.
You’re very welcome! That shouldn’t be a problem a lot of companies are offering permanent work from home right now because of all that’s going on and with the labor shortage. Indeed will be your best friend 💕💕
@@cjheaven5686 I work for Allstate and we’re completely work from home.
Only if you’re a white man. Then you’ll need to pay thousands of dollars for a school that is acclaimed as the best. You’ll be better than most adjusters who have been doing the job for years after the training, but you’ll get pissed when you see people with no training and no clue about anything getting hired for a job that a year before you couldn’t even get an interview for. Kanye 2024
Great video! I'm new on my field adjuster journey and I'm learning a lot day by day. I'm in a pretty claim congested area but that's a major plus as I work on my skills for optional future deployments. Does anyone have any winter field adjuster experience? Average claim volume? Different weather claims? I'd greatly appreciate any feedback. Take care!
Thank you so much and welcome to the industry! Yeah absolutely you’ll be getting a lot of practice. I’ll monitor this question for any answers, it sounds like you’re an independent adjuster? I would assist but I’m a staff adjuster so any answers welcome! 💯
Do you have a video over the education requirements, school you went to, cost, interview process, how to make yourself better candidate to hire, etc?
I have a video where I talk about my journey into the insurance industry, and I have a video about how to ace your insurance interview. Feel free to take a look at those and if there are any additional questions reach back out.
@@kelatrishaan6435 thank you so much!!
@@rachelolmos5925 anytime!! 💕💕
Hi! What are some specific places that are hiring for desk adjusters?
Hello, so that I don’t know off top because I’m no longer in the market since I started my new job at the end of the year. I found my jobs however by creating a profile on indeed and selecting the option that I was in the market so recruiters would reach out to me. I also check sites of specific insurance companies that do business in my area to see if they have any open roles I’d be interested in. Good luck to you in your search!
Hi Kela, I just came across your chanel, may I ask what company you work with?
Hi Monica, welcome, happy to have you here! I don’t disclose the company because most companies have a social media policy so I don’t want to include them because it could appear I’m “representing” them when I’m just trying to share my experience.
I start with State Farm in July 17 for Home and Commercial Claims any advice? I come from the mortgage industry. And its a 12 week training.
Congrats on the new job, I’ve never done commercial claims, but the key for almost claims jobs is organization. The workload can be heavy so have routines in place to make sure you can get to all you need to do and stay on track. Also, be comfortable making decisions. A lot of adjusters get stuck because they get afraid of making the wrong decision, but the sooner you make a decision, the sooner you get to the next claim and if you make a mistake it’s not the end of the world, it’s a learning experience. Good luck to you!
@@kelatrishaan6435 Thank you for advice
If I live in Ga can I take any Adjuster Course such as a Texas course??
I don’t see why that would be a problem, I live in CA and initially got licensed in Florida
So what exactly do you do as a desk adjuster? I have a deployment coming up.
A desk adjuster just handles the claim virtually, from investigation to payment to assisting with setting up vendors.
Can you also talk about the claims adjuster licensing?
Yeah I can put together a video discussing licensing, I’ll put something together.
I did Desk adjustment once and didn’t understand it like how to figure out the pay out and so forth.
I’m sorry you had that experience. You’re supposed to be walked through all of this before you start taking claims.
can you work remotely without experience? I just graduated from school with a BA in business, would that help me score a remote gig? Thanks.
Yeah you absolutely can work remotely without experience. A lot of companies have entry level roles you can do from home, especially right now with Covid. Congrats on your new degree!
@@kelatrishaan6435 sounds lucrative and thanks for the reply! Great video 👍
You’re very welcome, and thank you for watching!!
I’m starting soon as a desk adjuster and I think I underestimated how often I would be on the phone. I have a 4 year old loud child so it will be interesting during those times when he is home. Is it really a call center type deal where it’s constant calls? 🥴
Good question…first congrats on your new gig, 2nd no it’s different than a call center which is a blessing. You will have moments of low call volume and you’ll have moments of heavy call volume but you can control it. For example If I’m in the middle of something crucial I will let my phone go to voicemail in that moment unless it’s a call I was expecting to finish what I need to do. Personally I feel it’s perfect if you have kids because you can set up your work in a way that works for you as long as you’re getting your work done.
@@kelatrishaan6435 that is so reassuring! Thank you so much! And thank you for this platform. I’ve been watching all your videos. Lol. All of the reviews are so negative so it’s good to see a realistic pov. That yes it’s hard, but manageable. These videos are REALLY needed! Thank you!
You’re very welcome and thank you so much for watching and supporting! I’m happy to help 💕💕
The exact question I had, I have a 1yr old and wanted to look into desk adjuster so I wouldn’t have to pay high daycare fees!! Thanks for feedback
What all does a field ajuster do for do they try to settle whit u on ur case
A field adjuster inspects the damage to determine if there is coverage. If there is they prepare an estimate for the damages and if there isn’t they prepare a decline letter based on the policy. We also review counter estimates, set people up with temp housing, etc. It all depends on the claim.
If you don't mind me asking what city are you in. Just tying to get an idea of the city size that would get that many claims per day or per week.
No worries, I’m in Los Angeles!
I want to take some courses to get my license. I’m in Texas. Do you recommend a good course online to get this done? I don’t want to invest in the wrong course or website.
I’d recommend checking the website for the Texas department of insurance. That way you can see what the state requires you to have and they should have a list of approved sites you can use for your study materials. Good luck to you!!
@@kelatrishaan6435 Thank you so much!
How many insurered do you get a day typically?
In homeowners 1-2 is reasonable but it can be way more depending on the workload
Hello, I just received my adjuster license and I feel a bit nervous because I keep hearing a lot of horror stories. Is it true that when you start out, you have to start in the field for the experience? Also is it possible to adjust part time?
Typically you would start at as a desk adjuster before going to the field, but it’s possible to go straight in if the company allows it. Personally, I feel it’s better to learn at a desk before jumping into the field so you learn how to adjust and manage your workload. As far as the horror stories, believe them, but also know that not everyday sucks. You’re going to have challenging days for sure but once you are comfortable you’ll learn to manage and get through the tough days. Good luck to you and congrats on your licensing.
Oh and I haven’t heard of any part time roles honestly, it’s a full time thing at most places
I am an insurance agent for 17 years and curious about the desk adjuster role. I guess my question is, if I dont know much about cars/homes "structure" or how they work 😂 is it too difficult or do you think training helps you with the knowledge you need?
Training will for sure help you gain the knowledge, but in my experience you’ll also need to do some research on your own to really understand. Get a mentor, watch CZcams videos, google the name of key words, etc. It takes time to get comfortable but once you are it’s much less overwhelming 🙌🏼
im interviewing (f2f) for claims adjuster thursday 4/25 w/ Progressive. any pointers for me?
I would say some general advice would be to play up your customer services skills and willingness to work through tough situations, and talk about being eager to learn because there is a lot to learn. Good luck to you!
@@kelatrishaan6435 thank you!
How long does it take to process each claim?
It depends, each claims is different
Where do you apply to be a desk adjuster?
A quick google search of “desk adjuster” or “remote adjuster” will show you whose hiring in your area.
Where is the best place to get your insurance adjuster license
I don’t know about the best place, but I got mine through adjuster pro.
Do you have to get on roofs to inspect?
Very rarely because I’m in Southern Ca, but also we can only get on one story shingle roofs. Most times we’ll call a roofer to get the info we need.
were you doing field property or field auto?
Field property, when I did auto I was a desk adjuster
Have you seen people get either if these jobs without a college degree? I'm looking into the 620 or pc/pl idk , but idk if I'd he wasting my time
A lot of companies will prefer a degree, but I’ve known people that don’t have a degree become adjusters. Some places will require licensing though which is relatively easy to get.
What did you find the most challenging when you started in the field?
For me the most challenging thing working in the field was the technical part. It was my first role working from home and my first role working on the home owners side, so I had no idea about construction materials or when contractors/vendors were trying to get over on me. It was EXTREMELY stressful but I stayed in touch with my training team, senior colleagues and I made sure to ask for help because I would have drowned if I didn’t. It got better and I eventually was able to do the job with my eyes closed but it took about a year to 1.5 years for that to happen.
@@kelatrishaan6435 oh wow so by you saying that I am looking over videos on what contractors do to cut corners and roofing terms so that I can understand things alittle bit better
Yes ma’am you’re on the right track for sure. They should offer you extensive training but there will be things you will have to learn on the job. I also suggest being professional friends with the vendors so they will be more likely to help you and not try to take advantage of you. You’ll be fine just prepare yourself and always ask your team questions if you get stuck.
@@kelatrishaan6435 oh ok thank you very much 😊
Can you suggest a few companies?
Sure Statefarm, progressive, geico, farmers
Is your role call center like? Where the calls are back to back? Or do you have like a task list
That’s a great question! So it’s more of a task list. You do get incoming calls and some days are heavier than others, but most companies will allow you to set your phone to a sort of do not disturb setting for a small amount of time so you can get your work done, you just have to be sure to return any voicemails if you get them.
thats my question as well, im trying to escape call center environment. i have an interview for an adjuster
@@Glamchic01 good luck to you on your interview! Once you're in there are so many possibilities.
Where you a staff field adjuster or IA ?
I was a staff field adjuster for an insurance company.
Okay, but the roles are still quite similar correct ?
Yes and no. Typically IAs will do the physical portion of inspecting, and putting together an estimate/report based on the insurance companies guidelines. Then that info is given to whoever the handling insurance company is to go over with the customer, make the payment and follow up. As an adjuster for an insurance company we’re responsible for the physical portion and the customer service part.
Are coaching plans similar to a PIP?
Correct me if I’m wrong but PIP is performance plan right? If so then yes a coaching plan is similar
You are correct.
What all do you need to become a field adjuster?
It all depends on the company but usually just claims experience of at least a year or two and training for the specific type of job (auto, home, etc)
What companies hire remote staff desk adjusters that are new to the field?
It depends where you live, most companies that hire staff adjusters will hire you entry level. Try Allstate, Progressive, State Farm, etc. I’d also recommend hoping on Indeed to see an overview of entry level adjuster roles/adjuster trainee roles.
@@kelatrishaan6435 thank you so much!!
Is a staff adjuster the same as a claims adjuster? I'm new right out of the gate and when I called State Farm they said that claims adjusters are only located at the corporate offices 🤷🏼♀️ I too have no experience in this is very overwhelming but I'm glad that I found you!
I just received my 6-20 license and cannot find a job anywhere.
Any info on Independent contractors?
I’ve never been an independent contractor. I do have a video where I compare staff adjuster, independent adjuster and public adjuster for surface level info on what each role entails.
from what I seen I thought independent adjustors worked alot? I heard having 60 hours per week minimum was pretty common
In this video I’m discussing field adjuster vs desk adjuster at an insurance company. From what I’ve heard (I’ve never been an independent adjuster) it’s possible to work that amount of hours but that can be the case for any adjuster depending on the workload.
@@kelatrishaan6435 oh gotcha my bad. I was confused by the terms. I thought you were hired as a contractor as an IA for the insurance company, didn't realize you worked for the insurance company directly. Do you think the pay is the around the same? I hear IAs make $40-$60(OT) working 60+hours.
@@sagelaw7486 no worries! The starting pay in insurance with no experience is for sure lower in my experience but once you do have experience and depending what department you’re in that pay range is very realistic.
So-my question is money. I understand it depends and all that as far field and desk-but I would like like to know the range of a "starter " check.
When you first started-how was it compared to now?
Fannie Moore very fair question. The starting range for an adjuster with no experience is about $40-$50k depending where you live. I started on the low end of that. Now I’ve been doing it for some time and I don’t work for the same company so I make a good amount more. You can make up to 6 figures BUT you’d likely have to move around company’s because with yearly raises you likely won’t get there any time soon. Hope that makes sense.
@@kelatrishaan6435 thank you for your response. Taking the lower figure of 40k...that's about $3300 per month...but can increase depending on moving around and pays for different companies...did I get it?
Fannie Moore yes exactly, so basically if you start around $40k most companies give about a 2-3% increase per year. My advice is always to build your experience and after about a year or two in your current role, if your raises don’t match the workload/experience, time to start looking elsewhere where you can negotiate a higher salary based on experience.
@@kelatrishaan6435 thank you. I am in the healthcare field so this is new for me. I am eager to learn and at least see how to or what to expect. I understand that some of the learning will be "on the job"- but I like to research and ask questions so that I am efficient.
Have you did a death or commercial claims? Or is there another entity deals with that?
Please keep the videos coming. I really enjoy them.
You’re welcome I’m happy to help. I completely agree with doing the research it’s better to be as informed as possible before making taking the leap to a new career. To answer your question regarding commercial and death claims I don’t have much experience with those, they are typically handled by specific departments. I have had claims that include a death, but that portion would be handled by a casualty adjuster.
How do you work at home with a child? Is that possible? I heard you mention about your son, is it mostly computer or phone calls?
Plenty of us have been working from home with our kids due to the pandemic so it’s possible, very hard at times but possible. My job is computer and phone calls so I just time the phone calls around his naps or when he’s occupied.
@@kelatrishaan6435 Thanks so much. I've got an interview for remote based and that was my big concern when kids get home. Any tips and advice is greatly appreciated I have 2nd interview next week. I can manage calls while kids are in school but I was worried about disgruntled clients hearing my kids lol. I guess it like you can set all calls in the day time sorta thing and then return calls back next day if its to late in the day or depends on the company? I'm so ready for a job change and income.
Good luck to you on your next interview! The best advice I can give is to prepare as much as you can the day before (clothes ready, meals/snacks prepped, and activities). I have a pretty good system because my son knows mommy is working but he’s only 2 so sometimes I just have to put work on hold for a little bit and tend to him. Make sure you’re taking your breaks and lunches so you can take care of yourself and tend to the babies if needed. You just have to take it day by day honestly because not everyday will look the same. As far as disgruntled clients I wouldn’t worry about them lol in my experience most people understand the times we’re in and a lot of people will give you grace. In fact sometimes when my customers hear him in the background it lightens the mood. You got this, it’s not easy but you’ll make it happen.
How do you get training if you start off as a remote desk adjuster with no experience? I am scared I'm not going to do the job right and get fired before I even got started.
How long does it take to become an adjuster?
That depends on the company. It's not hard to get into an entry level position especially if you have customer service experience.
Hmm this seems different. Is there a difference between independent adjuster vs the claims adjuster mentioned in this video? Seems from what I seen online the independent adjuster works 60-70 hour weeks but gets paid $30-$50 per hour
Correct an independent adjuster is different. I’m referring to desk adjuster vs field adjuster working for an insurance company. I’ve never been an independent adjuster.
Thank you for creating this page
I need just some assistance please
You’re so welcome I’m happy to help!!
What kind of phone system do you use?
I’m a field adjuster so a company cell phone
Since you are in Cali, will that AB5 law change IA?
I’ve never been an IA so I’m not familiar with that law unfortunately
Hello, Can you work in the field and not have to get on roofs?
Hi, you actually can. Most companies will want you to get on roofs of a certain pitch and usually only 1 story, but a roofer typically can be used especially if there is a safety or health issue.
@@kelatrishaan6435 Thank you so much. I would hate to do a deployment and they let me go because they expect me be on the roof all the time. Lol. I will give it a try
How many claims did you have to process daily?
It all depends on the workload and staffing, there isn’t always a set amount
Thank you for your fast respond. I have a interview in the morning for a field adjuster catastrophe. And I’m nervous ugh.
You’re welcome! And don’t be nervous just come with good examples (tell me about a time when you turned a bad situation around, tell me about a positive experience, etc) and play up your customer service. Wishing you luck!!