SAID IT ONCE OR TWICE AND HORNBY LOVERS SHOOT ME DOWN , CHEAP CHINESE TAT SOLD AT PREMIUM PRICES THAT HORNBY WILL HAVE PAID ABOUT 20-30 QUID PER UNIT FOR
DEPENDS HOW MANY ARE LEFT IN THIER STOCK ROOM AND HOW MANY GET SENT BACK ,, this guy bought two in effect both with the exact same issues ,, and lets be honest about this a bogie falling of a nearly 250 quid model is a huge issue especially when in such good un damaged packaging .... they are consistently delivering very poor quality ,, personally i'd have thrown the first one back at them and asked for my money back ,, a company that delivers two locos from two different batches both with the same major issue is one that doesnt give a shit , the retailer is just as bad for not checking the replacement before sending it out to the customer especially after the first being so dreadful ,,,,
It seems that the whole model railway business has become a bit of "buyer beware." I have gotten into the habit of thoroughly checking any new purchase, loco, coach, or wagon before ever putting it on my layout. It seems that 75% of new locos have back-to-back spacing issues, except Hornby, where every one I've purchased has been too narrow right from the box. At first I thought it might be my spacing check device, but using three different methods, all agree, Hornby is ALWAYS too tight. Those locos just walk right up out of any points (turnouts or switches, if you prefer), with the ensuing wholesale crash, and this is regardless of the track maker - Peco, Walthers, Bachmann, Hornby, or even Shinohara. (Of course, if you insist on using Atlas set track, you have just compounded the problem.) The real rub is that after I pay shipping costs to the US, and the cost of returning same, many times the total refund - if any - is about one-third to one-half the purchase price. At least you get to drive a new car for a while before it devalues 50%.
While the loose screw is concerning I'm more concerned of the rust on that metal bar in the image, escpecially since another commenter had the same issue with their loco.. I think many of us in the model rail scene are quite knowlegable on Hornby's recent awful practices, product flops and abysmal quality control, however something is _really_ off here..
Hi , thank you for your informative video. I am in Australia and also purchased City of London from one of big UK online shops. Had very similar problem , the bogie was not attached properly , even more bizarre - there was a rust on the bogie, yes brand new loco , new stock?? Anyway I decided to keep it and fix it - very long way back to UK. The loco running perfectly well now. Now , about 10 months ago I purchased black version of the same loco , "City Of Edinburgh" and after running it for ~ 30 min the bogie dropped off . Took me long time to locate that clear plastic washer on my HO track and again after fixing it the loco runs very well. So after all very happy with both them. Now someone mentioned Accurascale , have number of them - all superb and perfect so far! The class 37 just arrived , still unopened and the Manor due in SEP so very soon - I hope. Warm regards from Western Australia cheers jack
Hmm, what you have here is a model that failed quality control due to lose parts which were then fixed by the QC department bod using super glue, they then failed to let it dry which results in these white blooms that are well known for picking up finger prints. In fact atomised super glue is used in forensics to show up finger prints. Therefore to you have been sent a factory reject poorly repaired
I think it very easy to knock a company when they don't get things right. What people often forget is that Hornby carry a very good range of locos and rolling stock (which customers want). It is inevitable they will not always get things right. Companies like Accurascale, Rapido, Dapol (for locos) etc., tend to 'cherry pick' their entries into the market and tend to manufacture to pre-order. So reducing their risk. They are not expected to carry large stock or a big work-force. Yet they still have quality issues.
I've come to the conclusion that Hornby use the cheapest factory at the time to build there models and that's why you can get huge differences in the same model from different years. One of my biggest complaints is the lining and paint colours. Brunswick green for example, I have a number of Bullied Pacific's from several batches and none look the same. When you get a good Hornby model they are really excellent and if you get a bad one they are really bad. I would never preorder without seeing it first, but I have the luxury of being close to a large stockist. Bachmann I find to be more consistent but unfortunately Hornby have the big exciting prototypes in there range (for now) The new Accurascale Manor is changing things however. That thing takes some beating in all areas compared to all other manufacturer's.
I have a funny feeling that Hornby are about to enter their 'death throws' TT120 and Hm7000 have been colossal mistakes, badly implimented...along with their poor quality control , as seen here. and experienced by myself recently
read all the issues below regarding quality..,@@wyvernmodelrailway you don't expect to pay 200.00 plus for a semi-disassembled model... as for HM 7000, Hornby don't 'do' electronics at all well... they nearly had it with the old Zero One, but gave up,, same with live steam, gave up, and as for tt120, WHY???? why choose to start another scale that is essence, is not much larger than established 'N' and totally incommpatable, apart from track, with the old Triang TT, and now without SK at the TT120 helm, who knows what will happen...
These "on the fly" type videos will cease to exist after these next two I've got in editing. All model videos will have scripts going forward. Its something I've been planning to do for a while as speaking in general isn't really my strong suit tbh and its always been a personal issue.
An old saying is you get what you pay for. And with Hornby, that it couldn't be further from the truth. You actually pay an awful lot of money and don't get much in return. Terrible quality control absolutely appalling motors for the price of the locomotives. They're so far behind many of the better European manufacturers.
I too have had mixed experiences with Hornby but this problem isn't just limited to them. Accurascale/Irish Railway Models are not innocent either when I bought an A/001 class locomotive on 2021. Bits were off it and one handrail was missing. I just sold it on went to American HO scale from ScaleTrains before moving to N scale. I do buy new Hornby models but only on sales. Recently I started to cover the retro trains as I find these more fun to use without the fear of breaking anything 😊.
correct response you wouldn't buy a new car then spend the weekend bolting on the rear axle so why is this being accepted by people , he had 2 locos both from different batches both with the same issue ,, i can only conclude this is a wide scale problem and that others are just accepting the shit product repairing it themselves like this gent did with the second one which is even worse .. personally i'd have gone down to hornby and lump hammered it through thier letter box with a note to tell them it was the last time i was buying from them
HORNBY THINK PRODUCTION IS TOO EXPENSIVE IN CHINA AND ARE PLANNING ON MOVING TO INDIA ,,,,,,, DON'T HOLD YOU'R BREATH IT AINT GETTING BETTER ANY TIME SOON
correct but airfix are not all made in india it's a complicated mix of india china and now southern UK at a small plastic moulding company in the case of one spitfire 1/48 kit and the snap together kits @@minthouse6338
I’d go work for them if they moved to the UK. they need to suck it up and home produce. Cut out the transport costs and get people with modelling talent and passion to help them.
that isn't who they'd employ though , as a manager at a model zone store once said to me , they don't want to pay you , they want to employ 18 yr old students so that they can exploit pay , they don't care who makes them or how they turn out so long as they are made for the lowest price possible and sold for the highest mark up @@copley_hill_shed_56c
The only Hornby Products I buy now were built in Liverpool. At least 60 years old and still going strong. Ironic that the original version of Hornby went under and was absorbed by Triang because they were too well built and Triang could build them cheaper. Hornby Dublo was expensive in its day. But built like tanks. Even the Triang /Hornby of the 70s and 80s are still pretty reliable. All this amazing detail today but a nightmare to work on and poor QC. I was one of those people who kept going into bat for modern Hornby and waiting for the turnaround. But no more. Its all been sold and the old stuff unpacked to run instead.
I bought a pre owned City of Edinburgh, it’s boogie had issues where it fell apart. The bracket was attached, and that was fine, in fact it was too finely attached because the screw was so tight that I darn near stripped it trying to get it out. The boogie assembly was a nightmare. I also had details fall off on me. I am an American, so I will not discount an extra trip across the Atlantic, but I have so many Hornby horror stories.
Nope, City Of London was a streamliner when built. Over the years their sloping smokeboxes were replaced with the type seen here and used on the unstreamlined locomotives.
I have long given up on Hornby too many problems. My feeling is the new kids on the block like Accurascale , Sonic and others will over take them. China's economy is not in a good place Covid lockdowns have slowed production down they are trying to catch up with orders hence the mistakes we are seeing. Hornbys TT scale in theory is a good idea but we already have 009, N gauge ,Z gauge that will fit into smaller new builds. It's like they were trying to create a new market but times we in live have made people look at who giving them the most value.
A shame you went through that. Funny enough, my Duchess of Gloucester arrived with a disassembled front bogie as well, though I was able to find the parts and put it together. I can live with a bit of misting around a part, but gluey fingerprints are unacceptable. Weirdly enough, the super new releases are virtually issue free (I have their redone 9F and streamlined P2, both are basically perfect), but the new versions of older models are still plagued with issues. I wonder why? I've checkout out some of your other content and appreciate your honesty. You have my subscription. Keep up the good work!
your apathy is exactly why we get shit items ,, i can live with should never ever be a sentence when you are buying an expensive product ,, take this shit back and get it right is the correct response i use when buying expensive items
@@shakeyhandsshedmodelrailwa2494 If my item arrived covered in gluey fingerprints like his first one was, I would return it. If the gluemarks were undetectable from a distance, like tiny bits of misting around a few separately applied details, I can live with it because I won't even notice it most of the time. If you thought I was being apathetic, you clearly missed my point. They should always strive for perfection, but little missteps are to be expected, because the people assembling these models are human. I struggle when applying extra details to be ultra neat and have only succeeded a few times. Applying a tiny detail to a small model is difficult work, and won't be picture perfect every time. This doesn't mean that they should let a giant gluey mess out of the factory and into the hands of the customer. Tiny bits are excusable, but giant gluey messes are not.
@@exarkun42sorry but I have to agree with Shakey Hands. Paying £200+ for poor quality is not ok in any way. If you went into a hotel room and found soiled bed sheets, would you just simply sleep in it... I for one would not and I'd hope you wouldn't either 😂 humans are human yes, but lack of quality is on the supplier for employment issues or poor training. Good on this guy for calling it out.
@@_RandomPea I accept minor mistakes, not overall poor quality. Your example of the soiled bedsheets in a hotel room is NOT a minor mistake. The stuff I accept is more akin to the bedding not being assembled perfectly straight, but still relatively clean. I agree overall with the sentiment of "expensive models should be perfect", but I am willing to accept tiny assembly errors because humans can't be perfect every time. My model being covered in foggy glue (like 18E's City of London), or the model having a serious mechanical fault warrant a return, but an ever so slightly wonky detail or a speck of glue that clung to the side of a separate detail, I can overlook.
The problem is factories in China don't wanna be making model locomotives, they see more money in manufacturing Apple products. Makes such as Athearn are finding it hard to locate factories willing to production line model locos. Obviously the chances of finding a bad factory will be a lot higher and it could even be - the only reason they're willing to make model locos is because they're no good at making Apple products.
two from two different batches having problems says all of them do to me , if it happened to new locos in the box how much faith do you have in running them
What is also amazing is Hattons let it out of their shop! Hornby are turning out some s*** now and if they are not careful, they going to join wilco . What the hell is going on with Hattons? Are they just getting junk cheap from Hornby?
Hornby have struggled with quality control for as long as i can remember. This was one of the reasons they moved production from Margate to China, but as this sample proves they are still having issues. I would have asked Hattons to replace it, unless they are aware of bad samples nothing will change.
Hi, that's not good, neither model is acceptable, from a quality issue. I noticed your first example even had rust on the bar holding the front bogie to the chassis...............which then made me wonder if all those marks on the badywork weren't glue marks but varnish marks.............like the model was finished off in the monsoon season and everything was wet through when assembled...............Either way the only models with a Hornby makers tag I'd buy now are items of rolling stock. Anyway, a shame you have to go through this for the price......All the best Dave.
exactly and it will keep going for another 40 yrs ..... even if servicing was easy on these newer ones spares availabilty is 0 .............@@Cthulhu1970
I gave up with Hornby some time ago, the quaIity is very hit and miss. Having said that I've since bought 3 Bachmann modeIs and 2 of those were of questionabIe quaIity. Considering the price of these modeIs Hornby and Bachmann just take the proverbiaI. Very interesting video and I hope your repIacement is of the quaIity you wouId expect. (By the way you kept mentioning a 'trunk', I'm sure you don't have a pet eIephant do you?)
Your narrative is terrible IF YOU ARE GOING TO REVIEW ANYTHING Learn the proper terms for parts of the model If I had bought this model it would brave gone straight back Hornby have been producing the City class since the 1960 s and every year the quality control declines Profit is Hornbys only motivation
Make people aware there could be a problem with the loco. I've avoided buying some model locos because of how many CZcamsrs and reviewers have mentioned QC issues. There was an Athearn Amtrak loco I really wanted to get and didn't in the end because pretty much everyone was saying it's a nice model - only if you manage to get a good one.
@@minthouse6338 I've had a few bad models on my collection/channel Bachmann d class which got me banned from ros Bachmann B1 sent it back to kernow model rail shop And a Thompson a2/2 which hornby replaced even though I did not buy from hornby. But I did ring ros and kernow up to ask for a refund
Sending an email won’t make a difference. Posting a video about problems will be more informative to people as for what they should avoid. When the companies with low quality models realise they’re not selling, they’ll realise that their quality control is the problem. Spreading the word is currently more effective than a direct approach.
he sorted it with hattons , they sent him one from another batch with the same problem , which says to me they are exceptionally poor quality and there is 0 quality control.......... in the uk trading standards say an item has to be fit for purpose so they are constantly breaking that rule ,, please tell me you would buy a brand new aston martin then spend sunday bolting the rear axle on before you could go for a drive or buy a rolex with the hour hand dislodged and in the bottom of the face
101% they can ignore emails as it has no effect on business ,, the game has changed we live in an informed world now you can't produce shit and keep going forever there are shareholders that will argue against you saying you have an ego but the world is no longer blind people can see products before buying @@copley_hill_shed_56c
Hornby doesn't have a lack of quality control and just you being unlucky. I don't see you attacking Accurascale when a number of people have issues with Accurascale models.
all my Accurascale locos are perfect - love them I have 100+ Hornby locos and ~ 10% of them had problems , some serious.....but I still buy them and enjoy running them
Could just take it as an earbashing to Hornby QC because of his experience with this model? He is well within his right as a consumer.. As for Accurascale, how can he bash them for QC when he doesn't have personal experience of their products? I've heard multiple sides of the story from Accura and it seems they are handling it very well and replacements are being issued and questions to factories are being asked. I doubt Hornby would do the same...
Here's the thing though, this _is_ a Hornby quality control issue. From most consumers having busted or poor runner Hush Hush locos, multiple complaints of the HM7000, the Titfield Thunderbolt scandal and poorly manufactured TT:120 track there are no shortage of recent issues with the company. Hornby are not only trying to swindle many with expensive models that are actually from toolings older than some people in the hobby, but they have such a severe lack of quality control that it makes me wonder if they even test fit _any_ of the TT scale track before throwing it up for sale. I'm not expecting Hornby to make no mistakes whatsoever, but for a company of their kind they have been cutting far to many corners recently and not only is it as obvious as day, the consumers have had enough. There comes a point where it's not just a "mistake" or "small issue" but a reflection of the company themselves when a good portion of consumers are experiencing similar if not the exact same issue as one another.
SAID IT ONCE OR TWICE AND HORNBY LOVERS SHOOT ME DOWN , CHEAP CHINESE TAT SOLD AT PREMIUM PRICES THAT HORNBY WILL HAVE PAID ABOUT 20-30 QUID PER UNIT FOR
I'd be surprised seeing as though they've made losses recently
DEPENDS HOW MANY ARE LEFT IN THIER STOCK ROOM AND HOW MANY GET SENT BACK ,, this guy bought two in effect both with the exact same issues ,, and lets be honest about this a bogie falling of a nearly 250 quid model is a huge issue especially when in such good un damaged packaging .... they are consistently delivering very poor quality ,, personally i'd have thrown the first one back at them and asked for my money back ,, a company that delivers two locos from two different batches both with the same major issue is one that doesnt give a shit , the retailer is just as bad for not checking the replacement before sending it out to the customer especially after the first being so dreadful ,,,,
What losses? Hornby only recently bought out another company. How can you do that if you don't have any cash to buy them out.
Hornby's models are not tat or cheap. Just you being blinded by ego.
yet here is proof that my findings are spot on , time for your Labradors dinner mr blunket@@LNER985
It seems that the whole model railway business has become a bit of "buyer beware." I have gotten into the habit of thoroughly checking any new purchase, loco, coach, or wagon before ever putting it on my layout. It seems that 75% of new locos have back-to-back spacing issues, except Hornby, where every one I've purchased has been too narrow right from the box. At first I thought it might be my spacing check device, but using three different methods, all agree, Hornby is ALWAYS too tight. Those locos just walk right up out of any points (turnouts or switches, if you prefer), with the ensuing wholesale crash, and this is regardless of the track maker - Peco, Walthers, Bachmann, Hornby, or even Shinohara. (Of course, if you insist on using Atlas set track, you have just compounded the problem.)
The real rub is that after I pay shipping costs to the US, and the cost of returning same, many times the total refund - if any - is about one-third to one-half the purchase price. At least you get to drive a new car for a while before it devalues 50%.
While the loose screw is concerning I'm more concerned of the rust on that metal bar in the image, escpecially since another commenter had the same issue with their loco..
I think many of us in the model rail scene are quite knowlegable on Hornby's recent awful practices, product flops and abysmal quality control, however something is _really_ off here..
Hornby wont be around mutch longer producing garbage like this
Says the one butchering the hobby for the sake of ego.
I don't think "mutch" about your spelling! Sort it out... Hornby are useless... you are better than that.
he has the right idea though ... please tell me how many shares you have in hornby ?? @@LNER985
Hi , thank you for your informative video.
I am in Australia and also purchased City of London from one of big UK online shops.
Had very similar problem , the bogie was not attached properly , even more bizarre - there was a rust on the bogie, yes brand new loco , new stock??
Anyway I decided to keep it and fix it - very long way back to UK. The loco running perfectly well now.
Now , about 10 months ago I purchased black version of the same loco , "City Of Edinburgh" and after running it for ~ 30 min the bogie dropped off .
Took me long time to locate that clear plastic washer on my HO track and again after fixing it the loco runs very well.
So after all very happy with both them.
Now someone mentioned Accurascale , have number of them - all superb and perfect so far!
The class 37 just arrived , still unopened and the Manor due in SEP so very soon - I hope.
Warm regards from Western Australia cheers jack
You would think hattons if they posting it overseas and know its a replacement would do a quick check themselves before sending it out
Precisely 👍
Hmm, what you have here is a model that failed quality control due to lose parts which were then fixed by the QC department bod using super glue, they then failed to let it dry which results in these white blooms that are well known for picking up finger prints. In fact atomised super glue is used in forensics to show up finger prints. Therefore to you have been sent a factory reject poorly repaired
I think it very easy to knock a company when they don't get things right. What people often forget is that Hornby carry a very good range of locos and rolling stock (which customers want). It is inevitable they will not always get things right. Companies like Accurascale, Rapido, Dapol (for locos) etc., tend to 'cherry pick' their entries into the market and tend to manufacture to pre-order. So reducing their risk. They are not expected to carry large stock or a big work-force. Yet they still have quality issues.
I've come to the conclusion that Hornby use the cheapest factory at the time to build there models and that's why you can get huge differences in the same model from different years. One of my biggest complaints is the lining and paint colours. Brunswick green for example, I have a number of Bullied Pacific's from several batches and none look the same. When you get a good Hornby model they are really excellent and if you get a bad one they are really bad. I would never preorder without seeing it first, but I have the luxury of being close to a large stockist. Bachmann I find to be more consistent but unfortunately Hornby have the big exciting prototypes in there range (for now) The new Accurascale Manor is changing things however. That thing takes some beating in all areas compared to all other manufacturer's.
Completely agree,👍🇬🇧
I have a funny feeling that Hornby are about to enter their 'death throws' TT120 and Hm7000 have been colossal mistakes, badly implimented...along with their poor quality control , as seen here. and experienced by myself recently
Lies.
Why do you say that? What is your evidence?
read all the issues below regarding quality..,@@wyvernmodelrailway you don't expect to pay 200.00 plus for a semi-disassembled model... as for HM 7000, Hornby don't 'do' electronics at all well... they nearly had it with the old Zero One, but gave up,, same with live steam, gave up, and as for tt120, WHY???? why choose to start another scale that is essence, is not much larger than established 'N' and totally incommpatable, apart from track, with the old Triang TT, and now without SK at the TT120 helm, who knows what will happen...
Please rehearse your lines before filming next time ,made it difficult to listen too while you stumbled along trying to describe the defects
These "on the fly" type videos will cease to exist after these next two I've got in editing. All model videos will have scripts going forward. Its something I've been planning to do for a while as speaking in general isn't really my strong suit tbh and its always been a personal issue.
An old saying is you get what you pay for. And with Hornby, that it couldn't be further from the truth. You actually pay an awful lot of money and don't get much in return. Terrible quality control absolutely appalling motors for the price of the locomotives. They're so far behind many of the better European manufacturers.
Not acceptable for £200:00 plus models. Poor show, poor customer care, poor public relations 😔🙄
I too have had mixed experiences with Hornby but this problem isn't just limited to them. Accurascale/Irish Railway Models are not innocent either when I bought an A/001 class locomotive on 2021. Bits were off it and one handrail was missing. I just sold it on went to American HO scale from ScaleTrains before moving to N scale. I do buy new Hornby models but only on sales. Recently I started to cover the retro trains as I find these more fun to use without the fear of breaking anything 😊.
I bought this model and was a non runner out the box, went straight back for refund. Not sure I can be bothered with the hassle of Hornby any more.
correct response you wouldn't buy a new car then spend the weekend bolting on the rear axle so why is this being accepted by people , he had 2 locos both from different batches both with the same issue ,, i can only conclude this is a wide scale problem and that others are just accepting the shit product repairing it themselves like this gent did with the second one which is even worse .. personally i'd have gone down to hornby and lump hammered it through thier letter box with a note to tell them it was the last time i was buying from them
HORNBY THINK PRODUCTION IS TOO EXPENSIVE IN CHINA AND ARE PLANNING ON MOVING TO INDIA ,,,,,,, DON'T HOLD YOU'R BREATH IT AINT GETTING BETTER ANY TIME SOON
Probably because Airfix model kits are made in India. Airfix is owned by Hornby.
correct but airfix are not all made in india it's a complicated mix of india china and now southern UK at a small plastic moulding company in the case of one spitfire 1/48 kit and the snap together kits
@@minthouse6338
I’d go work for them if they moved to the UK. they need to suck it up and home produce. Cut out the transport costs and get people with modelling talent and passion to help them.
that isn't who they'd employ though , as a manager at a model zone store once said to me , they don't want to pay you , they want to employ 18 yr old students so that they can exploit pay , they don't care who makes them or how they turn out so long as they are made for the lowest price possible and sold for the highest mark up @@copley_hill_shed_56c
The only Hornby Products I buy now were built in Liverpool.
At least 60 years old and still going strong.
Ironic that the original version of Hornby went under and was absorbed by Triang because they were too well built and Triang could build them cheaper.
Hornby Dublo was expensive in its day.
But built like tanks.
Even the Triang /Hornby of the 70s and 80s are still pretty reliable.
All this amazing detail today but a nightmare to work on and poor QC.
I was one of those people who kept going into bat for modern Hornby and waiting for the turnaround. But no more. Its all been sold and the old stuff unpacked to run instead.
I bought a pre owned City of Edinburgh, it’s boogie had issues where it fell apart. The bracket was attached, and that was fine, in fact it was too finely attached because the screw was so tight that I darn near stripped it trying to get it out. The boogie assembly was a nightmare.
I also had details fall off on me. I am an American, so I will not discount an extra trip across the Atlantic, but I have so many Hornby horror stories.
we love to boogie....
Let's "boogie"! 😅😅😅
Me spel gud
@@warrenlehmkuhleii8472 the spelling is borderline... the grammar not particularly so! 😅
. . jitter-bug boogie....
It is not a de-streamlined loco. They had sloping smoke boxes to clear the front end of the the casing.
Nope, City Of London was a streamliner when built. Over the years their sloping smokeboxes were replaced with the type seen here and used on the unstreamlined locomotives.
Well at least its not just me.
I have long given up on Hornby too many problems. My feeling is the new kids on the block like Accurascale , Sonic and others will over take them. China's economy is not in a good place Covid lockdowns have slowed production down they are trying to catch up with orders hence the mistakes we are seeing. Hornbys TT scale in theory is a good idea but we already have 009, N gauge ,Z gauge that will fit into smaller new builds. It's like they were trying to create a new market but times we in live have made people look at who giving them the most value.
Wow - £217 for such poor quality.
If you do not send it back, they will make more of the same. This customer service from Hornby is terrible.
A shame you went through that. Funny enough, my Duchess of Gloucester arrived with a disassembled front bogie as well, though I was able to find the parts and put it together. I can live with a bit of misting around a part, but gluey fingerprints are unacceptable. Weirdly enough, the super new releases are virtually issue free (I have their redone 9F and streamlined P2, both are basically perfect), but the new versions of older models are still plagued with issues. I wonder why?
I've checkout out some of your other content and appreciate your honesty. You have my subscription. Keep up the good work!
your apathy is exactly why we get shit items ,, i can live with should never ever be a sentence when you are buying an expensive product ,, take this shit back and get it right is the correct response i use when buying expensive items
@@shakeyhandsshedmodelrailwa2494 If my item arrived covered in gluey fingerprints like his first one was, I would return it. If the gluemarks were undetectable from a distance, like tiny bits of misting around a few separately applied details, I can live with it because I won't even notice it most of the time. If you thought I was being apathetic, you clearly missed my point. They should always strive for perfection, but little missteps are to be expected, because the people assembling these models are human. I struggle when applying extra details to be ultra neat and have only succeeded a few times. Applying a tiny detail to a small model is difficult work, and won't be picture perfect every time. This doesn't mean that they should let a giant gluey mess out of the factory and into the hands of the customer. Tiny bits are excusable, but giant gluey messes are not.
@@exarkun42sorry but I have to agree with Shakey Hands. Paying £200+ for poor quality is not ok in any way. If you went into a hotel room and found soiled bed sheets, would you just simply sleep in it... I for one would not and I'd hope you wouldn't either 😂 humans are human yes, but lack of quality is on the supplier for employment issues or poor training. Good on this guy for calling it out.
@@_RandomPea I accept minor mistakes, not overall poor quality. Your example of the soiled bedsheets in a hotel room is NOT a minor mistake. The stuff I accept is more akin to the bedding not being assembled perfectly straight, but still relatively clean. I agree overall with the sentiment of "expensive models should be perfect", but I am willing to accept tiny assembly errors because humans can't be perfect every time. My model being covered in foggy glue (like 18E's City of London), or the model having a serious mechanical fault warrant a return, but an ever so slightly wonky detail or a speck of glue that clung to the side of a separate detail, I can overlook.
The "quailty" of your title leaves as much to be desired as Hornby's locos!!! 😅😅😅
I think you mean "desired". :D
@@Cthulhu1970 touché my furry friend! 🤣
I shall adjust my record accordingly. 😌
The problem is factories in China don't wanna be making model locomotives, they see more money in manufacturing Apple products. Makes such as Athearn are finding it hard to locate factories willing to production line model locos. Obviously the chances of finding a bad factory will be a lot higher and it could even be - the only reason they're willing to make model locos is because they're no good at making Apple products.
I own triang/hornby locomotives from the 60's & 70's in better condition than that expensive pile of crap.
To all those who defend Hornby.... You cannot defend the indefensible! As a result I buy nothing new from Hornby. My opinion, period.
a few trains out of millions, those poor sweat shop workers getting paid under minimum wage, thank god for refunds such a hard life
two from two different batches having problems says all of them do to me , if it happened to new locos in the box how much faith do you have in running them
What is also amazing is Hattons let it out of their shop! Hornby are turning out some s*** now and if they are not careful, they going to join wilco . What the hell is going on with Hattons? Are they just getting junk cheap from Hornby?
Hornby have struggled with quality control for as long as i can remember.
This was one of the reasons they moved production from Margate to China, but as this sample proves
they are still having issues.
I would have asked Hattons to replace it, unless they are aware of bad samples nothing will change.
Not much wrong with Margate locos in my opinin
You have got to be joking!
The last Margate model i bought the lining was all over the place.
The retailer returned the entire batch.@@ldb281
Thanks for the warning
Hi, that's not good, neither model is acceptable, from a quality issue. I noticed your first example even had rust on the bar holding the front bogie to the chassis...............which then made me wonder if all those marks on the badywork weren't glue marks but varnish marks.............like the model was finished off in the monsoon season and everything was wet through when assembled...............Either way the only models with a Hornby makers tag I'd buy now are items of rolling stock. Anyway, a shame you have to go through this for the price......All the best Dave.
YOU CAN GET AN OLD TENDER DRIVE ONE FROM THE 80S FOR 50 QUID WITH A BETTER FINISH THAN THAT
Less than that. I picked one up recently for £35. Unboxed though, but in excellent condition. :)
exactly and it will keep going for another 40 yrs ..... even if servicing was easy on these newer ones spares availabilty is 0 .............@@Cthulhu1970
Yes that's right. I just buy second hand these days... or Accurascale!
Not going to be gouged any more by these con artists.
Quailty control? Be careful to proofread for typos or you may end up with egg on your face... ;-)
I have got to the stage where my layout is now a Hornby free zone, and will continue to be so until they up their game
Sounds like a good place to run models. In the process of phasing mine out for Bachmann/Accurascale etc…
Hi my friend bob basically had the same problem shocking
I like your videos, ignore the trolls btw😎
I gave up with Hornby some time ago, the quaIity is very hit and miss. Having said that I've since bought 3 Bachmann modeIs and 2 of those were of questionabIe quaIity. Considering the price of these modeIs Hornby and Bachmann just take the proverbiaI. Very interesting video and I hope your repIacement is of the quaIity you wouId expect. (By the way you kept mentioning a 'trunk', I'm sure you don't have a pet eIephant do you?)
Your narrative is terrible IF YOU ARE GOING TO REVIEW ANYTHING Learn the proper terms for parts of the model If I had bought this model it would brave gone straight back Hornby have been producing the City class since the 1960 s and every year the quality control declines Profit is Hornbys only motivation
That doesn't look like princess Elizabeth
That's because 6201 is a Princess Royal and this is the later Princess Coronation (Duchess class to many)
Why do people attack hornby
It simple email hornby or hattons to sort out the issue
Do you attack other manufacturers?
What the point in these videos
Make people aware there could be a problem with the loco. I've avoided buying some model locos because of how many CZcamsrs and reviewers have mentioned QC issues. There was an Athearn Amtrak loco I really wanted to get and didn't in the end because pretty much everyone was saying it's a nice model - only if you manage to get a good one.
@@minthouse6338 I've had a few bad models on my collection/channel Bachmann d class which got me banned from ros
Bachmann B1 sent it back to kernow model rail shop
And a Thompson a2/2 which hornby replaced even though I did not buy from hornby.
But I did ring ros and kernow up to ask for a refund
Sending an email won’t make a difference. Posting a video about problems will be more informative to people as for what they should avoid. When the companies with low quality models realise they’re not selling, they’ll realise that their quality control is the problem. Spreading the word is currently more effective than a direct approach.
he sorted it with hattons , they sent him one from another batch with the same problem , which says to me they are exceptionally poor quality and there is 0 quality control.......... in the uk trading standards say an item has to be fit for purpose so they are constantly breaking that rule ,, please tell me you would buy a brand new aston martin then spend sunday bolting the rear axle on before you could go for a drive or buy a rolex with the hour hand dislodged and in the bottom of the face
101% they can ignore emails as it has no effect on business ,, the game has changed we live in an informed world now you can't produce shit and keep going forever there are shareholders that will argue against you saying you have an ego but the world is no longer blind people can see products before buying @@copley_hill_shed_56c
Hornby doesn't have a lack of quality control and just you being unlucky. I don't see you attacking Accurascale when a number of people have issues with Accurascale models.
all my Accurascale locos are perfect - love them
I have 100+ Hornby locos and ~ 10% of them had problems , some serious.....but I still buy them and enjoy running them
accurascale isn't riding the glory of previous years and selling by name only
Could just take it as an earbashing to Hornby QC because of his experience with this model? He is well within his right as a consumer..
As for Accurascale, how can he bash them for QC when he doesn't have personal experience of their products? I've heard multiple sides of the story from Accura and it seems they are handling it very well and replacements are being issued and questions to factories are being asked. I doubt Hornby would do the same...
Here's the thing though, this _is_ a Hornby quality control issue.
From most consumers having busted or poor runner Hush Hush locos, multiple complaints of the HM7000, the Titfield Thunderbolt scandal and poorly manufactured TT:120 track there are no shortage of recent issues with the company.
Hornby are not only trying to swindle many with expensive models that are actually from toolings older than some people in the hobby, but they have such a severe lack of quality control that it makes me wonder if they even test fit _any_ of the TT scale track before throwing it up for sale.
I'm not expecting Hornby to make no mistakes whatsoever, but for a company of their kind they have been cutting far to many corners recently and not only is it as obvious as day, the consumers have had enough.
There comes a point where it's not just a "mistake" or "small issue" but a reflection of the company themselves when a good portion of consumers are experiencing similar if not the exact same issue as one another.
@@shakeyhandsshedmodelrailwa2494 Says the one obsessed with destroying the hobby for future generations.