I-Team: Hertz customers claim company knowingly files false theft reports
Vložit
- čas přidán 28. 03. 2022
- by Dana Fowle
Aired March 28, 2022
ATLANTA - Hertz, the car rental giant, faces mounting allegations that it filed false car theft reports against its customers resulting in arrests and jail time. Victims told the FOX 5 I-Team this is not a one-off but rather a systemic issue.
These customers ranged from people using one of the Hertz companies to rent a vehicle after a car accident, some for vacation travel, some as part of a Lyft driver program. But none expected to be arrested, much less at gunpoint.
Paul-Anthony Knight was headed to work in the morning rush hour. He was traveling through the congested connector. Behind him police cars were weaving through traffic, coming up quickly along the shoulders.
All of a sudden, there are three police cars behind me. I looked up. They were after me," he said.
And they had weapons, pointed at him.
We watched Mr. Knight looking at the dashcam video for the first since his November 2019 arrest.
Visibly upset he said, "This moment changed my life. I was told this vehicle has been reported stolen. I was in a stolen vehicle."
He was charged with felony theft of the rental car he was driving. He was cuffed, put into the police car, then went to jail.
"One very long week," he said.
Julius Burnside rented a car through Hertz, extending it several times, after a car accident.
He told the FOX 5 I-Team the rental was paid for and had been returned already. Still, a warrant was issued for his arrest for theft by conversion, a felony. He turned himself in April 2018.
"They said I stole the car. I had proof I didn’t, which was bank statements, receipts from Hertz that were emailed to me," said Julius Burnside who at the time lived in Gwinnett County.
Both men are among more than 260 people who’ve filed similar false arrest claims against Hertz as part of the company’s bankruptcy filing.
Their attorney Francis Malofiy, "Hertz knows they are filing false police reports with false payment information, false return dates, false contact information and providing very misleading reports to the police they are relying on.
The FOX 5 I-Team reached out to Hertz which also owns the Thrifty and Dollar car rental brands.
In an email, we were told, "Hertz cares deeply about our customers, and we successfully provide rental vehicles for tens of millions of travelers each year. Unfortunately, in the legal matters being discussed, the attorneys have a track record of making baseless claims that blatantly misrepresent the facts."
They went on to say, "The vast majority of these cases involve renters who were many weeks or even months overdue returning vehicles and who stopped communicating with us well beyond the scheduled due date."
Paul-Anthony Knight said he had just moved to Atlanta from Charlotte for a job. He had been driving for Lyft and had gotten the car from Lyft’s rental program. He was arrested two days before he was scheduled to return the car.
"You’ve lost your job because of job abandonment, and everything seems to snowball at that point," he recalled.
Mr. Burnside had receipts that show he paid $2,343 for the returned rental. Court records show that he thought the matter was settled. He moved to Mississippi where he lives today. But, he was wrong. The case was not closed and he was re-arrested. He was jailed for nearly seven months.
He told the FOX 5 I-Team he finally pled guilty after his daughter begged him to do so.
"I got out the day before her graduation."
A judge later tossed out Mr. Burnside’s conviction and the theft charges were dismissed. His claim says "Hertz was notorious for losing rental extensions and filing false police reports."
After two, long years in legal limbo, prosecutors dismissed Paul-Anthony Knight’s case, too.
Hertz reports, since 2016, it’s filed annually more than 3,365 theft reports. Over a six-year period, that’s 20,190 cases. The company writes the FOX 5 I-Team that false arrest claims are "very rare."
"Hertz must be held accountable for overturning my life and the life of so many others when they’ve done absolutely nothing wrong," said Paul-Anthony Knight.
Attorney Francis Malofiy added, "If they have been told the information is false if they understand or learn that it’s misleading, they will not correct it.
Subscribe to FOX 5 Atlanta!: bit.ly/3vpFpcm
Watch FOX 5 Atlanta Live: www.fox5atlanta.com/live
Download the FOX 5 Atlanta app: www.fox5atlanta.com/app
Download the FOX 5 Storm Team app: www.fox5atlanta.com/storm
Follow FOX 5 Atlanta on Facebook: / fox5atlanta
Follow FOX 5 Atlanta on Twitter: / fox5atlanta
Follow FOX 5 Atlanta on Instagram: / fox5atlanta
Subscribe to the Morning Brief and other newsletters from FOX 5 Atlanta: www.fox5atlanta.com/email
It does not matter if they are "very rare" - even one false arrest is unacceptable, but to falsely arrest the same person twice, with a false conviction? Absolutely unforgivable. I will never be using Hertz or any of their subsidiaries ever again. The trust has been permanently lost. Someone who works at Hertz needs to go to jail for allowing this to happen.
Spot-on!
Aren't there laws against boycotting chosen few companies. You have to let them hurt you otherwise you are anti something or other.
Iv seen videos about this and apparently it’s not rare.
I would sue these people $5000000
@@stuwest5862 too superior to fail.
That is not interrupting a life. That is destroying a life. I recommend everyone to stop using Hertz. That is beyond evil.
I stop using Hertz since 2019 they block my account for no reasons. I been using Enterprise ever since
I have so many points with Hertz, but I barely want to even use them. Our company required us to use them until recently. It's not just this, but their service has declined since the bankruptcy. They never have cars available. I rented with them for a week then needed a car to get home after Frontier stranded us 1800 miles from home. They had no cars so I had to go to budget. I'm done with Hertz and Frontier.
Agree, I remember years back I rented a car from them. I paid or $500 just for the to keep my card info and charge me a another $500 (without notifying me) overnight for a false claim of me passing a bus stop or something like that. Ridiculous, then they said they'd keep my card info for any additional charges. I cancelled my card that day. Thanks God my bank reimbursed my funds after I filed a dispute. I will never do business with them again.
More like shut thiscorrupt company down
Don't forget about those in the justice systems that keep going after you until they make a criminal out of you, toping it all off with fee and money to line their pockets.
7 months in jail? ***7 MONTHS??? *** How long does it take to prove they made a mistake? I'll never touch Hertz. That's ridiculous.
He must have hired the shittest lawyer in the state or had a horrible public defender
Too long; that's how long
@@flipd2830 No. He didnt even have the opportunity yo do that. Have you forgot that the police is notorious for putting people in jail for even years before anything was even proven or passed by the court? The police also profit from it.
I'm just surprised he actually stayed over 7 months and not like out on Bond or on probation
Imagine just trying to rent a car for a bit and all of a sudden the same company you paid is trying to have your life ruined by arresting you.
This company is pathetic.
Hertz, it hurts to use Hertz is the Hertz guarantee.
they were claiming the cars at a loss of property so it would look better for bankruptcy protection
The guy was constantly extending the rental period for nearly 3 years. At that point its cheaper to buy a car than rent a car and he did not pay the money every month for what he signed the agreements to. In his own words he admits that he did not pay for several months. He gave a good excuse of he lost his job and well sense he lost his job and did not have the money to pay for the car then he should have returned it and explained that he did not have the money to rent the car instead he kept driving for 6 months without paying a dime to the rental company and Hertz went well sense you borrowed the car and are not paying to borrow it the car is stolen which is fallowing the law. The judges did not throw out the cases but instead these people served their time in prison. The cases are still on their records as being petty car theft because its non payment but they served their time in prison. These people are pissed off they got charged for not paying for a car they rented and did not pay for which is theft.
@@jordancambridge4106 sounds about right
Hertz needs to be sued into oblivion. Every single person that was arrested needs to go after Hertz and the other companies owned by Hertz. The people making the false theft reports need to be arrested for filing a false report, false arrest, theft, and anything else they can stick them with.
They should be sued into bankruptsy!
I guess since they are under bankruptcy protection,they can make any kind of report. I would also file civil rights violations against Hertz for discriminating against minorities. These men's lives were turned upside down because of corporate greed.
Shouldn't we hear all the facts before we attack anyone?
@@doubledoc7807 let me guess, you are one of Hertzs paid trolls. It's kind of obvious when you see the profile that's a year old.
@@captspaulding8530 No, I'm just intelligent enough to know that news tries to sensationalize every story and I've learned that intelligent people like to hear both side, weigh the evidence, then make a decision. Try it!
This is 100% true. It’s part of why they went bankrupt. Hertz is a terrible company
Agreed
No. that is not why it filed for bankruptcy. Had the coronavirus not happened Hertz would have been in a healthy state
@@j.a.3138 no, they was not.. covid just pushed them off the edge that they was standing close to. It was only a matter of time. They stock number was not looking good before and 100% bad after. Right now if this story gets bigger then it already is , Shareholders would not be happy and just watch for that nice dip. 👍
should there be restrictions in place to prevent a company form declaring bankruptcy to keep from paying off plaintiffs in a lawsuit. i think there should be. a company shouldn't be able to protect its money cause they do some shady crap that cause a ton of problems for unsuspecting people
@@bamm3967 : Shareholders of a public company going bankrupt typically lose the total value of their shares. Criminal prosecution seems the proper path to justice. But that would sadly require more resources than many law enforcement agencies are prepared to spend since it would be hard to recoup them from a bankrupt enterprise.
Meanwhile, I surely won't be renting from any Hertz company again, ever.
Can you imagine if this happened to you? Being falsely locked up for 7 months? Hetz needs to absolutely pay these people a lot of money or people should never rent cars from them. Sickening!
7 Months in jail? And no conviction? Is that not illegal?
7 months in jail?
Holy crap, that guy needs to sue them for everything they have.
And why do the police not look at the receipts and believe the drivers?
I blame them as well.
the problem is the prosecutors that put these men in jail, while ignoring the evidence that these men have in the form of rental receipts.
If Hertz is the bad guy here, then the prosecutors are the truely evil ones.
Hertz didnt jail them, the prosecutor did
@Sylvester Bester Tester "Sue them for everything they have" Um, they are bankrupt, so no one would get squat. And you cant go after them criminally, so no dice there.
@@tellurye Talking about suing the city, not Hertz.
But you could sue Hertz, they do have insurance.
@@sylvesterbestertester1013 Good luck with that - the city was also lied to. The receipts simply proved they paid. But Hertz lied to the police and said that yes they were paid, but that the car was never returned or returned late. And as far as Hert'z insurance - they wont pay either as hertz committing fraud violates their contract most likely. This is just sad all the way around. Im glad the judge tossed the conviction - but that dude lost 7 months of his life.
@@tellurye If the judge tossed the conviction, you can bet there are lawsuits already in the making and he will win.
We may not hear about it, cause it very likely will be settled out of court.
It won't make up for his time in jail, but I'll guarantee you he is, or already has a lawsuit, or a settlement.
He's fortunate (if you want to call it that) to have the media bring attention to his situation and there's no way he walks away with nothing.
I had a hertz rental for 30 days, paid for by my automobile insurance company which they covered due to a car accident. Two weeks into the rental I received texts, emails, and certified letters looking for payment even though my insurance company arranged direct payment directly with Hertz. Hertz has a collection department that runs away with themselves. Even had a tow truck show up my home at 2 am three weeks after the 30 day rental was returned to Hertz. That's one fxxked up company.
Sounds like they have some serious communications and organizational issues.
You guys all just attack them because you are anti something or other.
@@notinterested8452 Your assuming everyone is going after Hertz because of some type of Anti protest or group??? did you not watch the video or do you just have a tumor for a brain?
Oh wow! 😳😟
@@samgee500- Or just scamming their own clientele.
I remember this story from several years ago. Are you telling me they haven't learned their lesson? Wow. Sue them until the CEO is forced to live in the streets.
It happened to me !!!! I'm a licensed mortgage loan officer and it almost destroyed my life! Thank you so much for covering this
Felony charge?! 7 Months in Jail!? These men deserve a medal. These are the type of things that would make someone consider an actual crime and burn down the Hertz headquarters.
yeah 7 months is crazy cant get that time back nor will be happy with lawsuit money from it.... hertz needs to burn down
THis would lead a lesser man to kill
5 milliin dollar medal, EACH
What's worse is that he spent 7 month in jail awaiting trial, just for being accused of not returning a rental car. It's insane that the police will take the word of a faceless corporation over a person and throw a guy in jail without even bothering to establish some basic facts.
That is 7 months too long to be in jail , but pleading guilty and then being released makes you non compensable .
Hertz car rental needs to be investigated and prosecuted. Hertz needs to make restitution to all of these people. ASAP.
The government needs to get involved
The government is already involved. The government needs to be investigated.
MORE LIKE PUT OUT OF BUSINESS, BY RENTERS 💯💯💯
NO RENTING CARS, NO HERTZ💯💯💯
If women can file false rape accusations and have them stick, what is stopping corporations
from doing the exact same thing. I'm going to go out on a limb and say these false reports to the police were filed by women who work for Hertz. Prove me wrong.
@@SpaceRanger187 the 9 most dangerous words.
I'm from the government and I'm here to help.
Ronald Reagan.
Well I never rent from Dollar or Thrifty but I guess we can add Hertz to that list as well! Don't need that kind of headache in my life.
When something like this happens whoever is responsible needs to get AT LEAST as much as they caused to others. Jail time needs to be part of this.
Hurtz needs to take responsibility and pay these people. I hope they are using a real private attorney and not the “I just got my check” type attorneys.
And so does HERTZ.
I am surprised the state has not stepped in to investigate. This has happened more than once. The car is fully paid for but Hertz reports to police and fills claim for insurance.
Idiot Hertz did not pay back 5000 000 000 $ they owns so you think they gone pay for victims !!!
They are the chosen victims you can't do anything to stop them from crying while they hertz you.
They refused to return the car you bozo
At what point are the police departments going to STOP HONORING WARRANTS regarding Hertz?
When Hertz stops calling the police to report an assumed theft. Hertz are to blame for keep calling the cops, they’re just doing their job and they don’t know if a person renting the car is right or wrong. But till Hertz stops accusing their customers they’re stealing their cars or aren’t turning in the rental car on the due date, they’ll keep calling the police. The police don’t know if the rental car is stolen or not, unfortunately the renter has to go to jail until he or she is proven innocent.
@@HappyGirl92593 I have seen the people show the receipt and the police dont care and still arrest them. That's dead wrong. They have enough proof with that receipt to let it go to court with out an arrest. That's like walking out of a store with something you just paid for and prove it my the legal means a receipt in this country.. but yet you still get arrested. Only difference is cops get credit for felony arrest. That's why they still do it and they don't when it's a store. The store is no a arrest they get a pat on the back for.
@@wlombardo31 people like you are the reason Hertz is still able to do this kinda sh*t. Hold the company accountable for their actions, police are just there to do their job. Don't blame them
@@HappyGirl92593 Hertz is no longer credible. They should be declared a frivolous litigant. No police or DA should accept any theft reports from them. And every single outstanding warrant from any of their cases should immediately be cancelled.
@@cheehee808_ no I won't spend my money with hertz due to this. And started that years ago when I heard this for the 100th time.. now its a few hundred cases.. soo how do I help companies like this? Or why am I the reason for companies like this? I can't arrest anyone nor any company, only way I can do anything is by voice and.not spending my money with them to able them. Now police know its fake theft and still choose to make hertz money by acting like its a real stolen car.. the police should start charging hertz if they were going to care.. it's business fraud and iam sure there's many crimes in there they should be charging them with. Not the guy with the receipt.. you one of those cops?
Happened to us, we called them daily to confirm we were extending the rental, they gave it the go ahead every call. Show up at the airport and drop it off and they say they reported it stolen, luckily not ever pulled over driving across the country.
Whew! Glad I found out about this now. I’ll never rent from Hertz or Thrift. I don’t need that kind of trouble. Hopefully they’ll go bankrupt and cease to exist. Thanks for posting!
I use rental cars weekly when I travel for business. I usually use Hertz, not anymore. What they did wasn't a mistake, it's a travesty. No more Hertz, Thrifty, or Dollar rentals for this guy
Best choice ever made.
Same, started using Avis a while back (after one occasion when Hertz canceled a reservation I'd made months prior just days before my trip). Avis' service is way better. I'm glad I made the switch, and I will never even consider booking with Hertz ever again.
Enterprise too!
All part of the same price gouging exploitative monopoly. They always win and everyone else is forced to lose.
One guy, they towed the damn car from him in the middle of the night. He called in the morning to report it stolen and they told him he was responsible for the cost of the car if it wasn't recovered. Then he remembered he left his toll pass in and might be able to at least track the general area the thieves took it to. The last checkpoint on the pass was a toll road to the airport. On a hunch, he went to the airport and checked the Hertz lot and what do you know?! His rental just drove itself back to Hertz when it got homesick! I think he later found a neighbor who got the tow truck on video, towing the car in the middle of the night.
I'm so glad I never rented from Hertz. But after years of stories like this, I never will!
If a judge says, "Hertz was notorious for losing rental extensions and filling false police reports" then I don't see how Hertz can say that the lawyers have frivolous cases!!
Sue those Mf
Well said
And then they tried to blame the renters?
I believe hertz is making fraudulent insurance claims by filing a police report. My theory is is that they file a police report to have “evidence” that the car has been stolen and use that to make an insurance claim. The insurance compensates Hertz for the “stolen” vehicle, but there is no stolen vehicle. I can almost guarantee that’s what’s going on. The feds need to get involved.
I’ve always gone with Enterprise but I will never rent from Hertz! This is absolutely ridiculous and I’ve heard dozens of stories like this and #Hertz doesn’t care or apologize EVER!
I bought my two year old vehicle from Hertz in Atlanta and they tried to include a $1,500 warranty in the contract without my knowledge, which I had them remove. They were pissed. Despite an earlier promise that my car would be washed before I took possession, it was not washed and was even missing the owner's manual and even floor mats. This company is on my permanent sh*t list to avoid.
The problem is people being allowed to hide behind "corporations". I would want to know who, exactly, filed the stolen vehicle report and what they knew when they filed it.
Yes. If an individual filed a false police report, they go to jail.
If an individual acting on behalf of a corporation filed a false police report, nothing happens?
Let's examine the police officers who are supposed to be trained and have supposed to conduct a thorough investigation of the facts before they put out an arrest warrant they failed to do so. No documentation
Just because ur behind a corporate, filing false reports is a felony and gives you no protection just cuz you work for a company.
@@marcuspvxea wow look at mr big brain since when did rules apply to everyone
@@ThePrinceofallsayain Last time i checked laws applies to everyone.
Rules are something for kids
I was a police investigator working auto theft cases, if I got a case like this I would investigate and when I found they were at fault I would try to file "filing a false police report" against them, it went to the county attorney and was never followed up on.as a police detective working fraud, I was assigned to some car dealerships that reported cars stolen due to their inventory screwups. In one case a man went to a dealer and looked at a car and test drove it, he was unsure whether he was going to buy it and left on Friday afternoon, on Saturday morning the "sales manager" brought the car to his home and insisted that he use it over the weekend with a free tank of gas. the man did so but decided to return it on Monday. When he went to the dealer to retrieve his car he was told his car was sold over the weekend. He was angry and the dealer told him it wasn't their problem. He left and they reported the car stolen. I got the case, investigated it and went to the county atty to discuss the case, I told the CA that the man didn't do anything wrong and the dealer was pulling a scam. The CA agreed and I went to a judge with a deputy CA and explained the case and the judge issued an order requiring the dealer to give the man the new car for the cost of his old car and ordered them to give him the title. Last laugh on the dealer.
@EL ROBO I’m glad it worked out for the guy. The dealership really screwed up. Something kind of similar happened to my ex-husbands mom. She bought a new car and used her old car as a trade in. A couple of days later the dealership called her and told her she had to return the car because the deal didn’t go through with the finance company. She said she would bring the car back and she would be leaving with her old car. That’s when they told her they had sold her car. She told them she was not leaving the dealership without a car. They needed to get or old one back or she was keeping the new one. After a day and a few phone calls she ended up keeping the new car.
@@valu1827 good for her!
Wow 😯
Finally a competent cop, CA and judge who all did the right thing. So few of you guys around because honesty can get you fired from most departments.
God Bless you El Robo
They better sue the hell out of that company.
What the heck!! Did he say 6 months in jail? This is unacceptable!! I can't believe hertz hasn't tried to make things right
Imagine sending a guy to jail for 7 months...7 f**king months, who has receipts and a contract to prove a mistake has been made???????? The problem is not only with the idiots making false claims but with the police, prosecutors office, defense lawyers, and judges!!! WTF! I bet there is never a wealthy person or corporate renter that gets this treatment?
the problem is the system holding you hostage during those long ass months. they get money from locking people up and processing at every stage ads to more manpower and its constructed to create fictional jobs.
you can have all the proof and still be chained to the system
It's never been innocent until proven guilty you're guilty until proven innocent
With Hertz going through a bankruptcy, it's not going to be easy. Once the company is no more, all these people who were arrested under false pretenses won't have anyone or anything to go after.
@@ScarletBrimstone Well with the company going under, the vengeance has been done.
@@SinisterScoundrel6562 not completely. It's like a contractor messing up the job you hired them for and then closing the business. You lose any opportunity to be made whole.
Absolutely sickening that a failing company can completely ruin innocent people's lives on a whim and face no consequences.
They are probably doing it because they are going downhill and want to make some extra money somehow, somewhere
I don't understand how they can go to jail if they had receipts for the rental car.
Race?
Even with everything dismissed it will STILL SHOW UP on their records that they were arrested in a felony theft and have to explain to future employers what happened and pray that they believe them. SMH
When you arrest someone you forever change someone’s life. The experience they go through is unforgettable and haunts you forever. PLS SUE TF OUTTA HERTZ
Nah being arrested isn't that big of a deal. It only is when you want a check.
@@PeacepiperF20 it may not be that big of a deal for you but you can’t speak for others.
It's actually not that bad.
@@PeacepiperF20 did you not hear the guy he lost his job for job abandonment? Some place won’t even higher you again or wait list of 10 years to be rehire from the same company.
Even when this goes to court at the very most it'll end up in a monetary settlement. Nobody from Hertz needs to worry about going to jail. What gets me mad is the local DAs kept people in jail for months even after they'd shown proof that they were innocent.
Right @ Matthew. And it should be a way to sue DA office/state too for imprisonment. Just wow
they get paid for bodies in prison. Good or false arrest, they still get paid for it.
@@gilbertgaines672 makes you wonder if there's a whole operation 🤨🤔🧐
@@Tiffany_3x It is there means of getting paid. The reason why our Justice system is easier to go to jail then to be set free when you are innocent.
@@shialovern475 there is no way to bring a crooked DA to justice except by killing him, or her. Since they'll kill you for it if you get caught, it's probably best to kill their family too. It's certainly good to kill any witnesses.
These ARE crimes. Someone needs to go to Hertz corp. headquarters and arrest the entire theft protection department.
263 cases? They should investigate the Atlanta Police department for agreeing to this! They choose what to prioritize. These are CIVIL CASES!
I rented a Hertz car for a one-way trip lasting three hours. About an hour into the trip, I got a call on my cellphone from Hertz, wondering where their car was. I explained that I had just rented it and was on the way to my destination, where I was scheduled to drop off the car the following morning. The representative demanded I return it to the place I'd just left. I refused and hung up.
I was so worried that instead of waiting the full 24 hours to return it, I returned it as soon as I arrived at my destination. Now I wonder if this wasn't a pressure tactic by Hertz to get me to give up the car a full 21 hours earlier than I was obligated to so they could re-rent it.
Very unethical company. Won't rent from them again if I can help it.
Help it!!! Bus-Train any other company. I have had decent luck with National car rental.
I will never rent from Hertz, Dollar, Thrifty ever.
You already know who they targeted the most with these claims. Smh
Herts and the cops 👮♂️ should be charged with false Arrest
My heart goes out to those gentleman. We will NEVER EVER rent a car from Hertz or their subsidiary companies.
I don't know what company I would use to rent a car but it won't be Hertz.
I take buses when my car's away getting serviced.
@@krane15 I like Enterprise rentals
I'll never use them again either
@@krane15 if you're traveling, you'll probably be just fine with Uber.
Might be a little more expensive but the risk of even being in a stolen vehicle is astronomically low.
I’m a insurance agent in WA and can vouch to say that Hertz is by far the worst rental car company ever. I’ve first hand seen them try to exploit elderly customers and adding on bizzare costs
What company? I need insurance
This is nothing compared to the video, but I once rented from hertz and they charged me $700 for cleaning the car after I returned it. Said I stained the seats, smoked in it, and got scratches on the outside. I called my credit card company and they got the charges taken off. I never smoked in, ate in, or scratched that car at all.
@@puffdaddy4537 one of the workers probably took it for a joyride and washed their hands with your name smh
I had a big problem with Hertz. I rented a van paid for 2 weeks in advance when I arrived at my place of business they gave me a call and said I need to bring the vehicle back because it needs an oil change. I told them where my location was and that I thought it would be fair for them to drive to me with a van that was properly maintained and then we could do the swap. They wanted nothing to do with it the whole thing ended up going to court. I had to hire a very expensive lawyer but I did not pay Hertz the additional monies that they wanted. To this day it ruined my perfect credit rating all because of this company. The problem with rentals is not only with Hurtz . I have dealt with a few companies that I had some problems with never had those problems years ago.
BOYCOTT HERTZ! SPREAD THE WORD TIL IT HURTS HERTZ!
There's no way my entire family will ever rent from Hertz, and I will NEVER put a client from my body shop in ANY Hertz.
The problem is they own most of the other rental companies…
@@greenidguy9292 there's options, and we are going to utilize them
Hertz’s impenitent public statement makes the situation that much worse. This reeks of mismanagement. I’ll never rent a car from them ever again.
Facts!
@Florida Guy absolutely. What a total "not our fault, not our problem" type of response. Garbage company through and through.
Never will I ever rent a car from Hertz. I do Uber and was looking to rent. No way. Thanks Semper Fi
Hertz needs to be disolved. Class action suits must be filed. Every employee manager, CEO, etc. should be fired . Those people need compensation plus lost time wages. The PDs need to do thier homeworl ALOT better. This is sickening!
My insurance company gave me a choice between Hertz and Enterprise. The decision was easy, Enterprise. I don't this happening to me. I will NEVER rent from Hertz. We can take action against this company, tell people never rent from them EVER AGAIN and force them out of business.
lol
Enterprise and avis do the same thing hertz do but you rarely hear about it
They're all crooks, I was billed for roadside assistance to tow rental from my driveway back to Budget to exchange for another rental that "works".
Enterprise is as guilty. Part of the problem, is that 99% of the stolen vehicle reports are 100% legitimate.
From what I understand, in many of the false reports, it comes down to a clerk entering information incorrectly into their computer system.
same here , no more renting from hertz
The judicial system needs to be held accountable and sued as well as hertz 7 months in jail that’s ridiculous
For real!
I keep seeing stories about people out on bail that were charged with murder, but they keep someone in jail for a Hertz claim?
American justice system at work.
@robert barr Innocent until proven guilty, the weight of proof is on the person making the claim, not on the person the claim is against... Do you believe you should be in prison just because a woman you've never met in your life points her finger in to a crowd and says "he raped me"?
@@dontaskme7004 It'd be nice if it were that cut and dry. But it's not.
@robert barr who is responsible for holding these men in jail for months? While they have proof that they paid for hertz services?
This is absolutely unacceptable.
An innocent and civilized person should hit go through this bull.
Shame on you to both Hertz and Atlanta P.D.
Shame on you.
What did the PD do wrong?
I'll never use Hertz again ever.. I use rentals 3 times a year at least. Never again.
I can’t believe this is still happening. I first heard about this story months ago. The fact they’re still getting away with it is ridiculous and they need to take responsibility for what’s going on.
Most of these people are keeping cars past their rental agreement and not paying for the extensions until they turn the cars in. That's why they are getting reported as stolen cars. Some of these people are actually victims, but the majority are not. In another news segment they interviewed a hertz manager who was arrested for stolen car. He admitted he had the car past the return date and claimed it's not stolen because the rental agency knew who had the car. That's a perverse logic to justify actually stealing a car and having to be arrested and taken to court to get him to pay the late fees even though he worked for the company and knew what he was doing was illegal. Several of the people interviewed admit to having the cars and being past the return date. That technically DOES make it theft because the rental agreement has a specified return date and failing to adhere to that date might result in another person who reserved the car being unable to get the car they legally paid for. Two sides to every story, the media only tells you the one that makes you angry.
@@nobodyspecial4702 okay but both these people are innocent went to jail and lost there jobs so it really doesn’t matter. There needs to be a better system in place that way it doesn’t happen. They should be sued for lost wages, emotional distress, lawyer fees and the amount Of the rental car
@@joaquinjr2570 Other companies do it seems. As I understand it most other car rental companies don't have a huge problem with this. But also as I understand it Hertz has always been a shady company. At least that is what I have heard for decades now.
@@nobodyspecial4702 That’s still not theft. That’s violating a contract. Hertz reports it as stolen that way the police will investigate it, instead of stating what it really is, “a civil matter, not a criminal matter”. Hertz does this because they don’t want to go and retrieve their own cars.
@@orppranator5230 We have a law enforcement branch just for this reason and don't permit private corporations to seize property when it's overdue. It's specifically in the description of what Sheriffs are responsible for executing. Hertz is following the laws, even if you don't like them. Jurisdictions without a Sheriff assume that role as the price of cheaping out and not having two separate police forces with different responsibilities.
This is unacceptable. Somebody, or maybe several ppl, from Hertz needs to be in prison right now for filing all these false police reports 😤
I wonder how they would like being handcuffed and roughed up by cops. Not much but I hope they find out.
you're only hearing part of the story here. Most of these people are keeping cars past their rental agreement and not paying for the extensions until they turn the cars in. That's why they are getting reported as stolen cars. Some of these people are actually victims, but the majority are not. In another news segment they interviewed a hertz manager who was arrested for stolen car. He admitted he had the car past the return date and claimed it's not stolen because the rental agency knew who had the car. That's a perverse logic to justify actually stealing a car and having to be arrested and taken to court to get him to pay the late fees even though he worked for the company and knew what he was doing was illegal. Several of the people interviewed admit to having the cars and being past the return date. That technically DOES make it theft because the rental agreement has a specified return date and failing to adhere to that date might result in another person who reserved the car being unable to get the car they legally paid for. Two sides to every story, the media only tells you the one that makes you angry.
@@nobodyspecial4702 Could've sworn the guys said he had emails and receipts proving he'd paid for extensions
@@reece6583 The guy in this clip did, but they were following this story for a while and other interviewed people admitted they had overdue cars and thought they could just pay for extensions when they turned the car in.
@@nobodyspecial4702 Got it. SoI'm talking about the guy in the clip. If other ppl didn't actually pay then they are in fact stealing since you can't keep rentals for as long as you want and just pay whenever you decide to bring it back. But for a paying customer to get arrested is completely unacceptable in my book
I'm willing to bet if Hertz's CEO was sentenced to spend an equal amount of time in jail (7 months) the false reporting problem would be solved really quick.
How you stay in jail for 7 months when you have the payment receipts?
Olmost the same thing happened to my friend here in Houston,Tx but she was never arrested. They tried to file a stolen car report but the cops did investigate it before arresting her and showed the cop her rental agreement and the receipt for the 3 weeks she had the vehicle. Hertz still says she never paid and owes all this money! Its sad that this company is doing this to all these people and ruining their lives! SMH
It's because they are going bankrupt and they just want to steal as much money as they can by falsely charging customers as many times as possible before falsely arresting them. They are absolutely doing this on purpose and it is clearly criminal. They need to be investigated by the FBI.
AMERICAN BUSINESSES💯💯💯
NO SUCH THING AS FAIR TRADE💯💯💯
THE REASON WHY IS, THAT THEY STEAL TO OVERPAY FRIENDS, FAMILY, THEMSELVES 💯💯💯
IT' S FUCCN SAD 😥😡
Good on the cops for investigating
Kash Maghney, what needs to really happen to the people that is running this company... which is the "CEO" and all "managers" and "supervisor" needs to be thrown in prison for 20 years with hard labor to pay these people back because they might not get what they deserve when it might come to a class action lawsuit in which I don't agree on class action lawsuit when it should be individual lawsuit. The FBI should do a investigation by doing the same thing as a individual by renting a car from the company and wait for their arrest and so forth. That's when the FBI should go after the company and shut them all down and take everything they own including bank account and everything else because of the corruption.
Female privilege
the negligence is glaringly obvious, but bankruptcy will save the day for corporate America while these individuals had their lives literally ruined by that negligent behavior.
No because the cause are being heard in bankruptcy court . No filling for bankruptcy for hertz
@@niyablake fr so now they have to still pay?
@@shady6a6y96 yep because it will all be part of the bankruptcy ruling
This practice existed long before their BK
Hertz and Avis are doing the same thing in California! We don’t want a damn sorry! PAY us our money back!
I worked for Avis for 10 years and we only had ever gotten unauthorized driver claims filed mostly. And we had only ever done that after a car had been overdue or missing for a month or more.
For Hertz to file a STOLEN CAR report TWO DAYS before return is absolutely crazy. If you cant be a responsible business where people rely on your product for their livelihoods, you need to shut the doors.
This level of so-called 'Caring for their Customers', is likely why Hertz is in bankruptcy proceedings.
I've been following these Hurtz cases for years. More action needs to be taken against the company. I appreciate you guys covering these mens stories and I hope you can expose more of Hertz victims , because that's essentially what they've done to hundreds, maybe thousands of people.
They need to be sued and out of business!
Hate that company!!!
wow, thats crazy
Yupp this isnt the first case !
There is a reason you have heard about it for years. Hertz filed for bankruptcy at the beginning of the pandemic. They tried to categorically include all liability for actions prior to the bankruptcy filing. The judge refused saying that the issue looked like it required a detailed review and held it for after the rest of the bankruptcy was completed.
Now the rest of the bankruptcy is completed and the judge didn't allow the civil liability from consumers to be discharged, partly because of the vast number of victims.
Hertz also caused a man to sit in prison for 7 years on a murder conviction. They were issued a subpoena for a rental contract and ignored it. Then they claimed to have lost the record. They were ordered to send someone to answer to contempt charges and they miraculously found the documents which proved the man in prison couldn't have been at the murder scene. He was released.
Why doesn’t the police arrest Hertz for filing false police reports.
Because the company gives them easy jobs to do, police are very lazy
This seems to have been happening a lot more since the pandemic. I did use Dollar and Hertz (both owned by Hertz) just before the pandemic and everything went fine, but at this time I am, like many others are hesitant to use their services now that these false arrests are happening, while severely disrupting innocent civilians. I am also a Lyft driver and here in Denver I am renting an EV directly from them, not from a rental company. Lyft no longer partners with Hertz for their rentals but Uber still does. Next time my personal car becomes inoperable and I need a rental...I basically already have one! My money won't go to Hertz or its subsidiaries anymore.
How is there not a federal investigation into them yet? This has been happening for years and this simple mistake can R-U-I-N lives!
Look how calm and respectful they all are despite what they've gone through, Hertz needs to be held accountable.
Don't ever rent for hertz ever bycott hertz when everyone bycott these rental companies then they have very good lesson when they loss on business.
If I were this dude, I would be the new owner of Hertz Rental by summer 2023.
Apologize? They need to be sued and I mean several million dollars each claim.. these people lost their jobs and their lives and sat in jails and prisons and their lives were threatened with death by police.. there can only be one remedy.. a huge financial compensation for their loss and threats to their lives..
Where is the money coming from if Hertz is going bankrupt? They're not gonna give up the untraceable chop shop money they're getting from selling their own cars!
@@eddiet3026 liquidate their vehicles and pay up. Can't believe that man was in jail for 7 months. He could have died or got a real charge
@@BlackDynamite901 I'm sure that's coming, but not before they sell a bunch of these "stolen" cars of to chop shops. There needs to be a sting operation.
There's another option. Kill. Cops might behave differently if it meant their lives and the lives of their families. Hertz management too for the same reasons.
Wow this is horrible, these ppls life will never be the same
Yes it will. It’s not like they were put in jail for life to define who they are. They weren’t physically or mentally hurt. They’re angry and will make sure to be heard. Once they are found innocent and they are, they’ll most likely sue Hertz, win in court and move on. Other tragedies of innocent people have been falsely accused and sent to jail and spent up to thirty years in jail, that changes their life forever. As these reporters said, it happened to several other people, too. So Hertz car rental will have several lawsuits against them. Too many other people have stolen rental cars or didn’t turn back the rental car when suppose to. Some people even damaged or destroyed the rental cars, that’s why car rental businesses have all these different contracts that customers have to sign. Keep all the paper work in anything a person rents or buy’s.
@@HappyGirl92593 you’d change your username if you were in jail for one day
@@HappyGirl92593 close minded know it all. i bet youre always right at home ...
@@HappyGirl92593 you underestimate what just a week locked up can do to a persons life. And if they got it wrong again and you say in prison, lost an eye ,and years of your life, maybe feared for your life a few times, you might get a couple mill that'll build you a mud castle that you get to see crumble before you die. Sounds like a great life I wanna live.
@@HappyGirl92593 do you know if you got locked up miss work is considered job abandonment. You will never qualified for rehire again or waitlist of 10 years with the same company? And since your applying for a new job your reference will let ‘em know you were let go for job abandonment.
Never mind Hertz, they can pay, but go after the people that did the filling and get them jail time.
Thank you for reporting. Will never use Hertz again. Disgusting!
Why hasn’t anyone from Hertz been arrested for placing false charges on innocent people?
If Hertz procedures were reasonable then why isnt this happening with lots of other rental car companies?
What's happening in these cases is a headless blunder. Incompetent staff losing paperwork and blindly following procedure. But what is more disturbing is the way the criminal justice system throws innocent people in jail for months awaiting trial, without anyone bothering to establish some basic facts.
@@TruthTortoise81 Exactly and that large companies are able to pull such drivel like this off, while other people are denied due process on both ends. Whether as the small business owner or innocent renter.
because they rack in money with collection fees even when you provide proof of terminated lease. see the collection dept often quote the law that allows them to run background checks on you ( for a large fee ) even though then grade another fee to the type of vehicle and the length of the lease and then of course the legal penalty on top and all the daily incremental fees if you respond and even when you don't .
this is what makes it difficult to navigate the whole thing and that is when they haven't sent the police on your ass like they did with these gents.
What do you expect from a company that has such aggressive sales tactics.
"I just need you to initial here that you don't want the insurance and are an awful irresponsible person who kicks puppies".
Again the officers who took the information about the alleged offense failed to properly investigate the facts
They did this to me, too. I rented the car, returned it at the time and place of _their_ choosing and within a few weeks, received a letter threatening me with legal action if I did not return the car immediately and that the matter would be referred to the district attorney. I immediately took the letter to the Hertz office (I happened to be near by) and the office rep not only said that the car was currently rented out to someone else, but thanked me for returning it to the alternate location _he_ requested (the county airport, for a discounted rate) because it helped him out. He took the letter and said he would take care of it. Apparently, he did because I never heard another word about it, but I do wish I had held onto it.
I'm ex-law enforcement. Bro, you better make sure no wants/warrants are attached to your record in NCIC. There could be an active flag on you in the system, but you just haven't been pulled over by the police since the flag was pkaced on you.
You can request a criminal history report be run on you through the FBI and by some local and state PDs. I've seen stuff like this spiral out of control; false positive hits in NCIC. I've since resigned over crap like this because the system just wouldn't fix itself. They don't care that lives get obliterated by this stuff.
never give the original without keeping a copy
Yeah lucky nothing happened but you should have copied the original and gave them the copy
Yep as he could have binned it at that point then you be in legal trouble and require money to defend your self and sue them
Cable company's do the simar thing when returning equipment when you have ended your contract or just going broadband only just so they can fine you for leaving (but doesn't usually end up with police turning up just debit collectors)
7 MONTHS? That's time wasted away that he will NEVER get back. TIME that was stolen from him & his KIDS life. This situation should of been resolved the second the customer showed PROOF of rental purchased. How hard would of it had been after the person showed proof of purchase for the police to contact Hertz to confirm the receipt with them but instead locking away innocent people even when they have proof. Man I hope whoever had to do time get PAID, even those who didn't have to do anytime shouldn't have to deal with this type of bs.
Did you not hear the part where hurts is doctoring their files? Saying it wasn't paid, losing extensions so looks like ur overdue...it's ur word against theirs at that point
@@alyssahamlett That's why you have to get proof on everything. And if they still can't honor that, something is deeply wrong.
Funny, a few years ago I did a one way rental from the airport to a local Hertz rental place and a week after dropping the car off they sent a registered letter and had creditors calling claiming the car was not returned and overdue. That they had notified the police. I called the spot I dropped the car off, and they told me the car had been sitting there since I dropped it off... they had never sent anyone to pick it up. ALWAYS have recites/proof of drop off or rental agreement.
Sounds like a bunch of felonies committed by hertz. The people that filed those false reports should be thrown in prison. The cops that made the false arrests should be thrown in prison.
Here’s an idea: The person filing the report must be personally responsible, so if it’s false, s/he goes to jail. If a person committed a crime and told the judge it was very rare, he’d be laughed out of court - and into a jail cell.
I feel for these folks and hope it bankrupts the CEO personally. Have hated them for a long time!
My first thought is Boycott Hertz. I don't care if it's rare or not Hertz car company needs to be held responsible and they need to pay these gentleman for what they have lost in their lives. I knew something was wrong with the Hertz company but I wasn't sure what it was until now.
These two gentlemen need to file a lawsuit against Hertz. Incredible what Hertz has done to attempt to destroy these two gentlemen's lives.
This problem is with the Police, Courts and Herts. Why so much jail time even if they had proof and receipts for the rentals?? If I was the cops I would of gave them a citation for a court hearing towed the car, let the person go and let the courts decide the matter. That's ridiculous to still arrest them after showing proof of the rental smh
Right
They don't care all they want is the arrest they'll quickly tell you let the courts figure it out. Verified records on hand receipt with time stamp and they still take some one jail .. you tell me what the deal is
Not how it works they have to make an arrest court is where you prove innocence
@@zacharymurray8565 A judge can view the receipts during the bond hearing and see that it was a bogus complaint they're still at fault too.
*would have
Happens here in Winnipeg Canada too.
If you book a car for say a week, with Sunday at 5pm the scheduled return time. But you ask what happens if you decide you need the car longer, they say it’s no problem since your credit card just gets billed.
So my buddy rented a car. Car is supposed to be returned on a Thursday @ 5pm, but he knew his car wasn’t ready for pickup from the autobody shop, so he phones in on Wednesday to extend till Monday 5pm. Staff said no problem.
Friday morning he gets stopped, the cars reported stolen, he’s arrested, cars towed.
He gets charged for the stolen vehicle. The kicker is that the rental company had already billed his credit card till Monday AND the rental company forced a payment for the towing and lot fee onto his card.
Which company was that in Winnipeg?
What do you expect from a company who has a murderer running through airports and jumping hurdles in their commercials?? I mean be honest with yourself can you expect anything more??
Atrocious...Hertz will never get another penny from me...
I swear I'll never rent from this company and yes doing my part to spread the word.
I can't imagine why anyone would rent with Hertz knowing they risk arrest and their freedom. I also can't image why someone in a government agency hasn't done something about this.
What you said tells you all you need to know ,the why the how the letters
Most people haven't heard the stories yet. I only learned about it this past summer and over CZcams. When did this start? 2016?
Many stopped renting with them long ago. That's why they are in bankruptcy.
I've never heard of any of this happening! Definitely will never use them or their companies. Damn, this is messed up
I never used Hertz here in Canada because they were always the most expensive and seemed elitist. I never had a problem with National Car Rental (no, I've never worked in the car rental business!). I rented cars on three separate trips to Great Britain and also never a problem there. Hertz should be embarrassed but large corporations are never embarrassed.
That lawyer looks like he specializes in bird law
"false arrest claims are very rare" - WOW. How about unacceptable?? If this is how flippant their attitude is about falsely locking up their own customers they and the CEO can go to hell for all I care let's just stop using them
more like *rare* . 368 are counted so far in another report. they get big bucks from collection money
I don't see how it could be felony theft when you have the paperwork and you have the keys.
More like felony false theft report. It shouldn't be that hard to identify who files these false reports.
This is a 6 sigma nightmare. I will never ever rent from Hertz or affiliates again. Wow...
Hertz needs to be sued for every penny .
I will never rent from hertz anymore I just shared this with my family members this is crazy thank you so much for this story
Why am I not surprised that this is happening to a certain demographic of Hertz customers. 🤔
It happened to other ethnicities European-American
I'm wanting to see that data myself. I have a feeling you're right and I don't normally go there on things, but this one...
@@dayseyenavajo3925 where? Don’t see them in the video
Why would I not be surprised if there were more to the story......
The company should be shut down for a huge number of crimes:
1. Filing false police reports
2. Fraud
3. Theft
and finally, being criminally stupid to make over 20,000 false police reports of "stolen vehicles".
I know one thing, I would be taking them to the cleaners if this happened to me.
A company that manufactures fake rental receipts and harass customers by putting them in jail is a severe offense. someone from the company must be put in jail with a huge monetary compensation.