7 THINGS YOU SHOULD NEVER DO â IN A LUXURY BOUTIQUE đź
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- Äas pĆidĂĄn 8. 07. 2024
- These are the things you DON'T want to do in a luxury store. From feeling pressured to purchase an item to wearing fake designer items, don't make these mistakes! Join Me On Instagram đ / handbag_holic
Luxury shopping in a designer store such as Louis Vuitton, Hermes, and Chanel can be a little nerve-wracking. This video gives more of an insight into what to expect and some key things NOT to do when you're shopping in designer boutiques. Share your experiences of shopping in luxury stores below...
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đ CHAPTERS đ
00:00 Introduction
02:00 Film In a store
03:26 Ask where the sale is
05:28 Stealing someone's sales associate
07:30 Invading someone's personal space
09:23 Wear fake designer
11:16 Don't put up with bad customer service
14:10 Buy something under pressure
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Haha, Furla Regent street is a great example of this. I fail to understand how they select their staff but the service is so bad that I completely cut off this brand from my shopping list!
I worked at a luxury jewelry, which the items are wayyyy more expensive and are seriously timeless and they don't age like a purse/handbag. That said, a man walked in he was wearing construction boots a plaid shirt and ragged jeans. I turn to my manager and gave him a look, he softly said. GO I didn't want to but did. The man told me he was looking for a diamond engagement ring, my first instinct was to show him the least expensive rings, instead of actually politely ask if he had an idea of what he wanted or a budget. I decided to sit him and bring out some gorgeous settings, some customers did look at him because of what he was wearing. He blew my mind as to how much he knew about diamonds and the specific diamond, clarity color and size he wanted, needless to say my commission paid for my rent for a year! He is a famous real estate developer and he had just come from a site my manager knew him, and that is why he wanted me to help him and get the commission. Two lessons learned!
I love that story. Bet you never belittled anyone because of their looks after this experience.
That's a really great reminder not to judge! Love it and congratulations on your commission, that's brilliant.
@@5Heliotrope I don't think I belittled him, I did not treat him badly unlike the experiences being shared in here by luxury mostly purses/bags companies. I sat with him and brought the expensive settings. I did have my own reservations, but I never threw things on the counter, or was plainly mean. The incidents here are SA that basically told people you can't afford that or wouldn't even show a purse. I find extremely idiotic that you need to create a 'rapport' to buy a purse? or that you need to buy something previously to show you are worthy of a n H bag? When you walk into Cartier, Tiffany's, Van Cleef, Bulgary and more, where you can really get your $$$ worth I never heard of such stories, SA's at these stores you do not need to have a 'long time' or rapport relationship to sell you jewelry or luxury items. that could range from $200 to in the millions of $. And the doormen are there to. make sure no one walks with merchandise, LOL I rather have a. Tiffany or Cartier purse then
@@5Heliotrope Never again thought that people that do not have what we consider the 'right clothing' can't afford beautiful things as well, some of them work hard for a year or 2 to get that much coveted bag, why would they be treated like that
It's how you act not what you wear .
I love the Lady Dior bag so much but I cannot afford it. However my husband rushed into the Dior store to give it a closer look while I started to feel embaressed because I knew we couldnât buy it. For my surprise this was the best customer service Iâve ever had in my life! The SA was so kind and even after telling her about my budget, she didnât mind to get the bag for me to give it a try. She said âdreaming is for free my dearâ. Thatâs something Iâll never forget .
Thatâs beautiful Jully. So glad you had such a lovely experience đ
Dior SAs are the best.
Thatâs a beautiful saying. Iâm going to start saying that every chance I get
Dior SA is the best and the kindest people there are in lux industry
@@Handbagholic i wish here in Singapore at most LV boutique the services here @ takashimaya shopping mall i'm a very loyal , faithful lv customer i've been buying loads from them and this two lv staff's ladie's who whisper bad thing's about me even when i was listening to music on my headphone the music volume isn't that loud so i still can here them whisper about me , like excuse me even if i don't buy today i might buy another day & number 2 lv staff's should stop judging customer's outfit's not all rich people dress-up very rich like the saying goes don't judge a book by it's cover duh lol , lmao , lmfao not all customer's like's to wear expensive clothes to show-off lol . That's why now adays i always buy pre-loved good's from second hand store's and lastly Cartier & montblanc & bv , BVLGARI , BURBERRY , ALEXANDER MCQUEEN , DOLCE & GABBANA , LOEWE has better customer service then most store's of LV's staff
Me, a broke university student, watching this video to prepare myself mentally. Love this
same lol
You'll probably get it within 3 months of salary..
Like, even if I had the money I doubt I would buy any of this đ Cheap gworls unite
never claim broke.
The best advice I can give is that it isnât always true when an SA tells you that the item youâre looking at is the last one left in the country, company, etc. That is a common high-pressure sales/scare tactic used to make you buy the item due to FOMO.
Yes, this definitely adds to the pressure
This is so true. When I first started buying luxury and was told that there were a few or none in the country of an item I wanted. It was discouraging. But I refused to buy it for higher than retail price on one of those resell sites. And to add rumors of items being discontinued made me gave up hope for the item I wanted. Then one lucky day I see the item on the shelf and immediately bought it.
What Iâve learned was that SAs are being honest when they check their inventory, LV client advisors for example carry an iPhone/iPad with them to check their inventory and theyâll show you whether itâs available in the store or not. They even check the country to see where itâs available. However, inventory changes daily. So it wouldnt be there one day, but the next it can. Itâs really random. And I agree with you that it is a sales tactic because knowing that something is a hot item thatâs hard to get, it makes me want to get even more. I gave up looking for the bag i wanted, but knowing I couldnât get it made me want it even more, very childish of me lol. So when I saw it I knew I had to get it because itâs so rare.
I went online to buy a beautiful designer boutique-only handbag. I had problems with my cc so I called the boutique in NYC directly. I was told that the handbag was the last in its color and I did not believe the SA. One day later, the bag that I purchased was the last one online. Sometimes, it is true. I was lucky.
I was in a Paris Chanel an after waiting 1hr the SA assigned to me said they had no boy bags in all of Europe. đ - the Chanel a few steps over had plenty! Now I know to ask for another SA of their vibe is off.
I was in a luxury niche that was located in a luxury dept store. I was just browsing. Another woman came in to buy. The SA totally ignored/snubbed us. The other customer was trying to make up her mind about a Prada bag. I happened to be nearby, and she was asking my opinion. We chatted for a while, and I helped her with her decision. She said that I was so helpful. The SA finally came over to "make the sale" and the customer called for someone else to ring her out. She said she got absolutely no help from the SA, and that I was the one who deserved the commission!
That showed the SA good for you
I think that there should also be an etiquette video for the sales associates that work in luxury boutiques. Most from my experience are very nice and helpful but Iâve seen a few that are rude.
Agreed! There should also be a video, compiled by customers on what SAâs shouldnât do.
When I was 16 I was ( and still am ) in love with D&G. So when I traveled in Italy with my school I had the opportunity to visit their Boutique there. They were so kind to me, I said to them that I can't afford anything in the shop but I really love the brand and I just wanna see the clothes I see on the website... they were kind enought to let me see them and spoke to me about the fabrics. I will never forget that experience, it made me so happy
I had a very similar experience with D&G! They actually gave my friend and I some catalogues to make us feel special, now I'm old enough to make purchases i have a loyalty to them.
I visited Prada factory while on a study abroad trip as well as Gucci factory. Prada was nice enough to allow us to shop at their on site store and gave us the employee discount. I purchased a canvas cross body. That is what I call quality service.
Before the pandemic I was visiting a foreign country as a tourist with my young daughter. As a tourist especially 2 woman alone I donât want attention so I donât wear my luxury jewellery or bags. We were visiting some luxury boutiques. Based on our poor appearance đ the sales stuff was polite but not enthusiastic to serve us. Itâs changed the next day when I bought a luxury scarf and was hanging out with a luxury bag suddenly the doors for all the boutiques opened so fast and smiles all over. Definitely a lesson for my girl about hypocrisy . Money talks bullshit walks. But you definitely right about the things you mentioned in this vid thank you đ
This has happened to me too. I live in a hot country so wore warm, but inexpensive, relaxed walking clothing on a trip to Canada. I do not get much wear out of winter wear so thatâs not where I spend my money. Walked into Holt Renfrewâs beauty floor and felt eyes burning into me then I realised they were watching me like I was a suspected thief. Did another, slow loop of the whole store just to annoy them. đ Bought what I needed from the Chantecaille counter from the lady who had obviously drawn the short straw to serve me whilst her colleagues looked on and when she served me, we chatted and I could see her face change when she realised I was a tourist relying on one suitcase of walking/hiking clothing for a monthâs travelling. I bought the one product I needed then left. I really wanted to buy more but refuse to pay for attitude.
You sound like an amazing mother, youâre street smart, teaching your daughter, and giving her great experiences even at a young age.
This is why these labels are now reserved for the nouveau riche who must display that they can afford them .
The same happened to me, I was bad looking, went into Galeries Lafayette in Paris, I was not really welcomed in the stores.
I went to Channel, an amazing SA talked with me, he gave me a magazine in a Chanel shopping bag.
On my way back I would go into any boutique, everybody was "too" nice to me, just on the bag...
Same happened in Hermes in Geneva
But if you go to the stores in Saint Germain des prés in Paris, the customer service is better I think !
When I was younger, I walked into a luxury store in London and the SA at the front basically told me she reckoned I couldnât afford anything in there. I was stunned, but kept my cool and asked to see a few items anyway. She complied but had a nasty attitude the whole time. It was awful. Iâve only done my luxury shopping online ever since (so Iâve missed out on a lot of boutique items). Maybe Iâll visit a luxury boutique again one day, armed with your tips (and more confidence!)
So sorry they made you feel like that Kim! I've heard things like this before. I think confidence is definitely key but also getting the right person who's on sales. Some of them are so lovely and they really just want to help - hopefully there are more of them now!
@@Handbagholic Staff in LV boutique in Brisbane is wonderful. Whenever I go and visit or buy an item, I feel so welcome by the staff. Regardless if you are only browsing or intentionally purchase, you will be served accordingly.
I wouldn't let that deter you. The Dallas Chanel boutique did the same thing to me. I end up buying it elsewhere.
Same thing happened to Oprah in Switzerland ... Personally I call them out loudly, "is this for white people only" so everyone can hear. It definitely leaves them speechless and ashamed
@@janetfalconer2341 Javier and Catherine are so helpful and knowledgeable
Agree totally. I complained in Chanel, I was basically treated like dirt when I was about to buy a $10k bag. I left without it, went to another boutique and had an amazing experience, so purchased my dream bag then as I felt comfortable. Unfortunately covid saw my lovely SA lose his role and Ive struggled since to get another SA In Sydney who is polite or helpful!
If you find a decent SA in Sydney, please share! I have been wanting to get a Chanel mini rectangular, but I am soo intimidated to go into Chanel haha because of all the experience Iâve heard.
I have a beautiful SA name Immie in Chanel Westfield store. She was my SA at LV then she moved to Chanel.
đź
The worst experience I recently had was at the bond street London LV store. I walked in to the store and there was 5 sales person standing at the entrance asking me what I want , in a rather derogatory manner, it feels really threatening and intimidating. Made me feel very unwelcome. I back out of there and went across the road to Chanel and had a wonderful time with the SA, Jaimie and bought a beautiful handbag. LV needs to train their people better for sureâŠstop treating potential customers like criminals. After all the sales people are just an employee like most of us, so be respectful!
Oh yes, that's not very nice to be asked that straight away! Maybe some good customer service?! haha, glad that you had a good time in Chanel.
Similar experience in this store on a recent trip to London they lost out on a 10k sale. I went to Manchester and made my purchase there staff where fantastic made it all worth while. Fab customer service
Also remember most SA's can't afford to shop in their own store, so, maybe they should drop the attitude.đ€
Omg the same thing happened to me at the same store last week!! They actually had a SA follow me around the store too like they thought I was going to steal! It was so embarrassing. I had actually gone in there to purchase a bag and a matching purse but after my experience I bought nothing. I ended up buying some lovely pieces from Gucci and Vivienne Westwood instead and had amazing customer service experiences! So rude.
This happened to me in LV Bond Street during the summer, I instead went to LV in Leeds and their service is always phenomenal.
Thereâs an lv store in a city that I visit fairly often and Iâve been there about 3 times now. The first time I went in, I was treated very rudely by the doorman, I was wearing vans and no handbag looking raggedy because I had come directly from the airport. The sales associate was fine, especially when I immediately told her I was there to buy a specific item but it was all very cold and not a great experience. Went back another time when I had already gone to a bunch of other stores and had come from an important lunch so was dressed very fancy. I had about six luxury shipping bags in my hand and I have never been treated better in my life (not just in lv, also in fendi). Cake, tea, offered special items, they put my stuff in the back to keep it secure. I got like 3 different SAâs numbers. I felt very weird about it all.
That's why stores like Neiman's, Bergdorf, Saks, Bloomies are a better choice for some luxury brands
Wow, that's really disappointing.
@@mybigparty6059 unfortunately I donât live in America so I donât have those near me, but I could online shop
@@LittleKittyCat it really was, it ruins a lot of the magic
@@maabmohamed1107 Any purchase of handbags I do is online I refuse to start a 'relationship' to buy a purse that's absurd. Ferragamo anywhere in the world never treats you like that, and I love their leather
I would say that most of the time, the customer service is exceptional! Iâve had 1 bad experience however. I went into a Louis Vuitton a few months ago looking to buy a small wallet or card holder and asked to see the zippy coin purse and other small leather goods. The sales associate went through the drawer and pulled out 3 card holders, threw them on the counter as if she was dealing cards during poker and said âthatâs all weâve gotâ. Then I was trying to describe a small handbag to her because I couldnât remember the name and her response was âyouâre going to have to do a better job explainingâ. I walked out and never went back! I was so stunned.
Thanks for sharing Sally! Oh wow, that's very rude of them. I don't blame you for not going back.
Oh wow...How rude. Made me feel so angry.
I had a similar experience at LV where I asked to see a key cle and another store confirmed that the location I went to has it in stock. The SA looked at me annoyingly and said they donât have it when I asked. Then I said another store confirmed it is in stock and she frustratingly walked to the back, then came out and threw it on the table. I was appalled. I immediately put it down and left. Another time I went into Dior to browse at earrings and the SA made a face at me, giving me attitude that I was wasting her time while she left me there browsing and then attended a group of women who walked in. Guess she wants to help them because they look like they will buy bags. So rude. Other than that, I had pretty good experiences most of the time.
đź!!
@@Enchanteralle đ”âđ«
I went into a luxury boutique to buy a wallet. I had an older bag from that brand and sat it on the counter while I was paying. My S.A. complimented my bag but an older S.A. told her she didn't remember it and it must be fake, in a very sneering manner. My S.A. had the grace to look embarrassed but then the rude one snatched my bag off the counter and went thru it looking for a label! I was so shocked I just stood there but then I asked her for my bag back. She got on the computer and looked it up and there it was listed, she oh it's quite old that's why I didn't recognise it. She was incredibly rude and I told her I had never been treated worse, I knew it was old because it was my mothers, that's why I loved it. My S.A. apologized but hateful lady just walked off. I haven't been back and have no plans to ever go there again
Wow! I hope you called her out on her rudeness! That behavior would set me off. Iâm sorry you had to deal with that. Is it by any chance at LV store? Because I had a worse experience at LV too.
Luxury or not, that "lady" would have gotten her arm twisted if she would have snatched my purse and started going through it lol. Sorry you had to deal with such behavior!
omg that's terrible ! đ±
Imo the older SA was trying to ruin your experience to embarass your SA. Had you cancelled the purchase, your SA would've lost potential comission?? Just my assumption thođ
I wouldâve filed a formal complaint of invasion of privacy and harrassment.
My decision on what bag I go was directly made on my experience in the shop. I had decided I wanted to get my first luxury bag. First I went to the first of two Louis Vutton stores, I immediately felt like I wasn't welcome, security eyeballing me and sales associate following me around like I was going to rob the place. I decided to try a second LV store to see if it would be different, it wasn't. Next I went into the Gucci store the sales associate was very friendly conversational and not intimidating, they let me look, walk around, try on, answered all questions about things. And let me leave without feeling the pressure, I went back to that store a few times to look around and find the right thing. I'm telling you it made 100% the difference on where I wanted to spend my money
Same experience with LV and Gucci as you described. Went to buy an LV bag and ended up buying one from Gucci because of the service. The SA can totally make or break a deal
@@SakshiSingh-gk5pq Oh yea I was shocked at how different they were, like Gucci made me feel comfortable to go in their shop. And the thing was it wasn't just the one LV store, it was both of them, so i couldn't be like oh that SA just wasn't on their game today. Yet the Gucci SAs at two different places made me feel good in the same way. I still liked LVs stuff so what I ended up doing is going for second hand at a high end resale shop, they also know how intimidating the shops can be.
This is so different from my experience. I had the time of my life at LV today. Got served a chilled glass of Champagne. I was given a tour of LV and shown the store and given perfume samples and the special LV book. It was absolutely magical. I am sorry your experience was not good. It could be that the SA's arent so good at your store?
I have never been nervous in luxury store. It is just a store, chill. Hahaha! I never bought any Louis Vuitton because I don't like the designs. I only buy Chanel, nothing else. It is because I like the owner.
My partner went to the H store to buy a bag. It's a gift he wanted to give me for my birthday. He has been in luxury stores before but didn't particularly pay attention to anything simply because he is not interested in such. Typical I'm just here just to pay type of guy.
Him being him was wearing his normal white t-shirt and joggers with his eyeglasses. He is 25 but as an Asian, he looks like he is in his teens. He didn't know that he needed to contact our SA before coming so he just simply walk into the store where he was given a random SA.
He said the experience overall is fine. But he felt they are not too accomodating. It was different from his previous visit with me where we didn't line up to enter, were given a sit and offered food and drinks. They are also not too keen to put out the items that are not on display (he wanted to see the different colors in stock). The SA was answering his questions in a one-liner.
Then, randomly he was asked if he has an account there he said he doesn't have one but his partner has, and proceeded to share my details. He said it was a full 180. They suddenly are nicer and more accomodating. Overall, he was not very happy and just proceeded to buy what he wants then left.
He said he never felt that he was less important than other people in his life. đ
đź
I took a half day in early December 2019 to browse Louis Vuitton, Gucci, and Burberry (I work in San Francisco near the luxury boutiques). My husband asked me to do that so I would know exactly what I wanted when it came time for him to buy my Christmas gift. I was upfront with each sales associate and they were very understanding and helpful. So I agree if youâre up front and say Iâm just here to browse, it definitely takes the pressure off.
Iâve gone into Chanel a few times and was either ignored or the SA was really snooty amd didnât care to be bothered. Therefore, I have never purchased a Chanel bag from a boutique. I went this past summer and spoke with a nice gentleman but he pulled the oh things go really fast and the bag o was looking at of course was the last one. I wanted a coco handle and I was about to let him talk me into something else but I had my heart set on that being my first bag. Iâm not a fan of the 19 and told him so , his response well this is the hottest bag. I donât care it doesnât fit my aesthetic. I donât care if I ever get a new Chanel bag because I refuse to give my money to any company that doesnât appreciate my money. Louis Vuitton, Fendi and Dior are always helpful when I go in. I donât understand why people continue to give there money to companies that treat them badly. Itâs just material things that donât mean anything. Your self respect means so much more.
Agreed. I will never go into Coach Again for a bag . Every time I get treated poorly, I'm not spending a dime for some hyped up bag and poor service.
I was at Saint Laurent last month and the SA was not friendly and accommodating. I was treated in a derogatory manner when I asked if they had a black Cassandra top handle and a Toy Loulou puffer, and he seemed forced to assist me and it felt like he was rushing me. Too bad, I really wanted to buy a bag. So I just went to the YSL booth on Saks Fifth where the people were far more friendly and kind. Chanel has always been very welcoming in my experience. The SA recommended different styles and gave me some space to decide and think them over . I didnât feel rushed and judged. I felt like she was a true advisor.
Tha'ts great to hear about Chanel Katrina! Ashame about YSL, my experience with YSL has been good so far mostly. Although sometimes the staff can be a little ignorant. We need more SAs like your Chanel :)
Same! Bad experience at Saint Laurent in Barcelona (where I live). My intention was to buy the Loulou toy bag. I tried the one with the gold YSL and I asked to see the silver logo. There were some Canadians tourists in the boutique but they arrived after us. My SA comes back with the bag and the other SA (maybe my SA's +1) told her to let him see and give him the bag for his customers. I was still looking at the first bag so I didn't realize what happened (my husband told me right after). A few minutes later, the SA gave it back to her/us. This male SA was dressed in a casual way and didn't even look neat. He didn't wear the regular uniform and you couldn't tell he worked there as a SA... that was really rude of him.
@@perthfanny3017 customer service in YSL in Barcelona is actually shitty!
@@thasshot I read the opinions on Google and that's what some people say^^
I never feel intimidated or pressured in a luxury store. My attitude is âI am the customer.â I might be dressed down. I might be dressed up. They donât know whatâs in my bank account. If the SA is acting snooty or indifferent, I will be pleasant and polite and hope I brighten their day. I am not concerned about their attitude. Today, I went in LV with my friend who is very rich and canât be bothered with anything but scanning the shelves and grabbing a bag. She put her name on the wait list to receive a text, but they had not texted her before we were ready to leave the shops, so we popped around, she told the person we needed to leave, could we come in now, we didnât need an SA. They let us in and she bought one of their more expensive bags in less than two minutes. I think she set some sort of record. They didnât know what hit them.
Only comment I've seen that makes sense. If someone is looking for validation from SAs, doormen, waiters, they probably feel deep down that they don't belong there and that's what service people pick up on that brings the very dismissal they fear.
Just had a wonderful experience this past weekend in Chicago. My husband took me for a birthday weekend, without the kiddos đ and we went to many many of the luxury boutiques. LV, Chanel, Fendi, Dior, Saint Laurent, GoyardâŠall were amazing!!! Except the Celine boutique, the SA was not friendly, so we left. I was able
to get quite a few pieces and had a truly amazing time!!! Also, my husband knows nothing about luxury bags, except that I love them and all of the SAs were so kind and answered his million questions. He learned a lotâŠlol!!! The wonderful SA in Chanel literally gave him a history lesson on the brand â€ïžâ€ïž
I bought a bag and they asked where my husband worked. I said working in London.
They said oooooo husband working and you shop thatâs great!
I replied no I am a director Iâm buying this bag with my own money
How rude of them! I think some people are honestly just dinosaurs. I mean it's 2021!
Good for you!
My local luxury boutique SAs have been pretty friendly & helpful. I even had a really positive experience in a YSL boutique, where they helped me fix the strap of a bag I ordered through Farfetch. I was expecting to pay for the repair but they did it for free on the spot. Would definitely return for my next YSL purchase. I have had rude encounters @ Prada store in Austria though. Wasnât all that dressed up as I was traveling & the SA was rude and condescending. Seriously, we wouldnât talk that way to someone on the street, why would they treat customers that way??
SAs rule: don't steal a customer's item to show it to another one...
The "loyal" customers are the resellers. :(
đđđđ€Łđ€Łđ§đ€Wow
Bye đđœ đ€Łđ€Ł
Iâd rather do without than wear a fake. I just donât get the point. đ€·ââïž
Same!
I work at a school and a lot of girls have Dior bags that I'm 95% sure that they are fake (they can't afford them by any means and the bags have damage that clearly indicates PU leather). I'm afraid that if I wear anything designer, people will think that it is also fake.
@@Bakerygo not everyone! In middle school and high school, I wore nothing but Dior, Fendi, Versace, LV, Prada, chloĂ© ect. Clothing, bags, shoes and more. I never wore fakes. I also got the best dressed award my senior year. I remember my teachers always asking me where Iâm getting all my designer bags from lol! I had a different purse every other week. đ€Ł donât think that students donât have parents that can buy these things. My mother wore nothing but high end jewelry and clothing. I even had a cartier watch and some Tiffany pieces. Some kids are spoiled đ€·đŒââïž
@@Handbagholic yes- I wouldnât use a fake. I would save up for one real one instead if I couldnât afford more than one. But no fake jewelry, bags or clothing.
@@naughtiasteffano9885 Except one girl, I'm pretty sure that the rest of them are using fakes.
I have to say that every time I shop a luxary item I make sure to wear a luxury brand shoe or a luxury brand hand bag (specialty the pochette mĂ©tis cause it is relatively expensive and rare to find ) so the SA treat me with respect! Deep inside I know that this is a wrong way to act , but I don't want to get upset or ungry while I'm buying a luxury item , I want to save my adrenaline and insulin levels for something alse đ
haha no that makes sense Saba. If you love the brand too, why not wear some of your beautiful pieces to the store :)
When I go to Louis Vuitton I deliberately underdress, I wear no brand sweatpants, a jeans jacket and sneakers. They need to be happy I'm there. I pay their salaries. I frequent the LV in the Short Hills Mall in New Jersey. They are very nice and not stuck u pat all.
That's the one I go to as well! đ€Ł I like that one and the one in The Shops at Riverside, Hackensack. Garden State Plaza...not a great experience. I actually just checked out the newest one at American Dream. They were super nice in there as well. And I was dressed totally shlubby, but I had my Chanel wallet on chain. (I also totally just realized I have probably 7 Louis Vuitton stores within 30 minutes of my home. Spoiled, are we.)
@@linsees Ahh small world. They also have been getting in the toiletry pouches that everyone claims are being discontinued. My SA there (Carla) shipped both to me recently. Well about a month apart.
I pay their salaries. Honestly disgusting mentality to have. Like really? Pathetic
@@chrisperez2055 Disgusting mentality to have? I assume you're talking about the sale people and not me. And yes I as a consumer pay their salaries. If no one purchased their bags, they wouldn't have a job so they need to be nice to their customers.
@@camiscloset2369 yes itâs a disgusting mentality to have as in you. Itâs really sad. While I do agree that anywhere you go while youâre buying something thatâs $5 or $1,500+ you should get good customer service & not rude service. But that also doesnât mean you are going to demand that kind of service. The FUCK do you mean I pay for their salaries I deserve good service. Hey the FUCK OUT OF HERE
I went to LV in Milano , It was winter and I was wearing all black , a very simple , clean outfit , a SA came to me from the beginning to not touch anything , meanwhile other customers were trying sunglasses etc . I left and spent my money on a different brand
Iâve been very fortunate with my CAs at LV (where I buy most of my bags and luggage ) One at a boutique store in Neiman Marcus and another at the Flagship Louis Vuitton store in NYC. You know they keep a log of your purchase $$$ and check it out when they vet you for your buying potential. It so happens Iâve spent allot this past year as Iâve replenished my LV wardrobe, so I guess thatâs part of the preferential treatment.
But I too am very friendly and good to them. They always give me their mobile #âs to set appointments when Iâm in the area.
My NM CA when on a trip to South America and brought back a present for me. How kind is that?
I love shopping Luxury stores.
But then again, Iâm from an era when all shop merchants treated their clients beautifully.
I been shopping at high end luxury stores since I was in 8th grade with my mom. I got my first Fendi then. I definitely learned earlier in life. Another thing to do is not looked shocked over a price or ask the price of every single item.
Yes I agree, I always like to check websites first and know prices of things
I go to LV store and wear clothes like i cant afford to buy a bag i always do this in purpose and from then and they look to me bottom to top then i purchase 2 bags at the same time coz my SA was really nice. So far i had a good experience but wearing less fancy clothes gives them no expectation from you to buy and the suprise LOL
haha, thanks for sharing! A good way to go about it
Same....I enjoy the "pretty woman-ish" shock of the process. I realize it is slightly petty but it is very delicious to see their reaction
Fantastic advice and spot-on. Thank you for presenting all of these and a graceful way of handling them.
Thank you for covering this topic! Cheers, Lorna đ„°
You're welcome Lorna! â€
My friend owns an art gallery. She said itâs always the homeless looking customers (beard, sandals, torn jeans.. unpolished) that drop 4,000 to 15,000 on art. - my friend went on to say never judge as people can be aspirational customer who will save up and come back one day.
I just walked into the LV store here. I did not know that you were supposed to make an appointment. Amanda was amazing and totally non-pressure. I ended up buying a wallet and will probably go back for a purse when I have the money!
Yes I had a terrible experience picking up a bag which I ordered on line for store pickup at LV. She was the repair coordinator-I contacted client svc; they had the manager call me! She was better and gave me a SA who was delightful đ„°
A decision should be logical never emotional. Selling is emotional closing and deciding should be logical.
Hi! New here! My first luxury boutique shopping experiences were in Singapore, Korea and Hongkong and all were great (LV, Chanel, Valentino and Loewe) . service was impeccable and SAâs were attentive and accommodating. Served champagne in Valentino and got some freebies from LV âșïž Dior SA in Korea was very friendly too. Even helped us with directions on our way out.
Invading oneâs space in a shop, be it luxury , high street or the groceries is a pet peeve of mine.
Thatâs great to hear Bobbie! I hope the stores in the U.K. start serving champagne again đ I love Singapore for shopping itâs fabulous.
If I have to behave a certain way to pay my hard earned coins, you dont need my business. This bougie BS is not for me. The person you least expect can be earning 6 figures/ more than sales associates. More and more people are walking around with a luxury bag these days, yet dont even have their funeral money. Wada ya know, there is a code to behave in a store. I call it common sense.
exactly my point on my previous post as a former SA.
BINGO
Very well said! I used to have a small collection of LV bags (sold most of them and only kept the classics except for Neverfull⊠As I see it literally everywhere! I bought it twice and sold my NF twice!!!) I stopped giving my business to LV⊠the quality is slipping and the price keeps increasing! I now buy and carry Tory Burch. I love the quality of TB!
@@luiloves9517 reality is we pay for names.
Tall guy in Saint Laurent boutique on old Bond Street in london is very indifferent, snobby and unpleasant. Made me feel to never go back there ,even tho I love the brand. If I have to go next time there Iâll deliberately ask to be seen by someone else!!
That was a great video! So many points from my life you described!
When I travel I always dress low key and most of the time nobody even speaks to me when I enter luxury stores, it's incredibly frustrating. LV in Venice was the most terrible experience, I stayed almost 20 minutes waiting for someone, the store was empty and I left without any SA even looking at my face, only the security had eyes glued on me. Chanel in Milan, Amsterdam and Sao Paolo I had a great experience, even though I was there to buy items not super expensive. Chanel Milan I was offered to seat and drink something and the store was swarming with people! LV Selfridges in London was a great experience as well, the SA was helpful, showed me different bags and gave me her contact details and at the time I was not living in the country. I will never understand why Luxury brands and some SA's tend to have so much prejudice, it was supposed to be the best customer service the money can buy!
I mostly buy online but a few years ago while on holiday in Europe, we just walked into a LV store in Salzburg, no snobbery there, lovely SA who showed me some Zippy wallets, she could tell i liked but did not love the styles, next minute she whips out a beautiful Christmas edition one, fell in love right there. I have not been to another store as I refuse to line up. We are visiting Queenstown NZ next month so will try again perhaps.
Thatâs great to hear youâve had such good experiences! â€ïž
Itâs so annoying going into luxury stores these days. Personally, I like to dress comfortable going to the mall because Iâm going to be walking around. I make pretty decent, but I dress casual all the time. I walked into the Neimanâs and couldnât get any help - just dirty looks. I dropped a lot of money that day, but I was judged based off my clothes. I hate that.
I saw a lady film in a Gucci store to talk about the handbag details that she never bought. She hid in the corner away from staffâs eye view, and since it was busy they never saw her videotaping the whole thing.
Im a bay area native and frequent the area in SF where there's a lot of luxury brand stores.
I was looking for a lowkey belt for my mom for her birthday since she's the type that doesnt like flashy things and hey, she needed a belt.
I walked in with jeans and a hoodie. I guess people assumed I was underaged or something and i got treated very condescendingly by the SAs in Chanel.
So I said really loudly "I'm going next door!" Got myself a bag, a belt, even a pair of shoes and since the chanel store is on my way back, lowkey satisfied with their look of regret.
Your 'Pretty Woman' moment
This is a very good video, most of it is just simple courtesy. I actually think that SAs in stores need to be taught courtesy towards customers. I have encountered rude and abrupt staff when I have asked for a particular product. I cannot believe that such behaviour among shop staff is considered acceptable!
Thanks Steph loved this video and learnt. Something as well!!!
You are so welcome!
Beautiful tips. Thank you. First never ever feel intimidated about spending your hard earned money. Quite frankly these brands exist for and because of customers. Manners kindness and elegant demeanor first and always. But if anyone ever makes you feel less or does not offer respect and dignity in return shop where your business is appreciated.
Had a wonderful experience at the Louis Vuitton in Barcelona, with our SA Umberto. He made the experience so comfortable and it was like chatting with a friend we havenât seen in a long while!
It shouldn't offend anyone if a customer asks if there are any items on sale, especially if they're being respectful about it. I have never personally done that myself but I can't understand how that can be perceived negatively. Yes, they're a luxury brand but what if that consumer had worked really hard and saved up to buy their love one a gift? It's reasonable for them to ask especially if they've never been inside a luxury store before. Regardless, they're still buying their products and may even recommend others to &/or return to buy more goods in the future. That's just my personal opinion. I do appreciate all these tips. Thanks so much, Steph â€đ
Some great advice here, appreciate that đ Fortunately I haven't had any extremely bad experience at a luxury store. There was a time though when I felt that I was being rushed but otherwise nothing else. Thanks for sharing this. Loved this video
I'm drooling over that YSL bag in the back what a beauty đ
Haha I get quite a few people ask me what itâs called. It is lovely
@@Handbagholic yes please do tell, I've been asking around as well and no one seems to know.
these are great things to mention I also think waiting for someone to serve you has worked very well for me
As a person of color, specifically a young black woman, Iâm always afraid to be discriminated against in luxury stores. Iâve had some good experiences and a few bad ones. But the good ones made me less nervous.
At Chanel, the associates discriminated against my mom and I when I was 13. It was an awful feeling. My mom ending up buying a bag at a different boutique while they treated the white lady with a yoga outfit better than us.
And the white lady didnât buy anything either. Lol
@@XoXoG thatâs how it is unfortunately đ
Agree! đ And be careful when you bring your bag from the same designer house to the boutique haha.. Ppl might mistaken its a bag for sale
This has been so helpful, thank you!!
You're welcome Gulsaya! I hope that the tips help, it can be intimidating going into a luxury store
I recently got back from vegas. I was treat horribly by the SA at Chanel and Dior (TWICE) at the Wynn. Both of them looking at me like i can't afford anything in the stores. They didnât want to take the items that i wanna see. I was told by the SA not dirty their shoe when i try on the sneaker in Dior.
Well, I have great experiences with Chloe and Saint Laurent and bought more things than I planned.
I still donât understand why the SA judge you by the appearances and the brands should looking into these since i had hear so many complaints about this
I had the EXACT SAME shit experience at Chanel at the Wynn. Was considering buying a jumbo that day. Walked out after the snobby behavior and bad attitude!
I do have a collection of designer handbags and yes youâre right I did agree with the whole DONâT bring a fake into a designer store. However since the pandemic, I had stopped into a Chanel store on our way up from selling one of our condos. This was not the one We typically purchase from, so I didnât know them and they didnât know me, and boy did I get a taste of how their customer service can be based on assumptions, they made it next to impossible for me to buy anything, I did complain, but nobody called me after for a follow up and they did not care that they lost money. So in my opinion, they make way too much money that they donât care if theyâve just lost sales AND, IMO, only contributes to increasing the sales in the fake market. I know a lot of people who can afford these luxury handbags, but refuse to be treated like dirt, or have to play the games to get them, so instead they buy the dupes. Designer Boutiques behaving like this are actually shooting themselves in the foot. Boutiques like Dior which are renowned for awesome customer service, make people WANT to save for that luxury item, because they make them feel special even if they donât have the exuberant income like some others. Iâve been on both ends of the scale and I can tell you, customer service is still hugely important in how people will spend their money.
Very well said and informative đđŸđđŸđđŸ
I had poor service in Chanel Selfridges recently. Got the e-mail of the boutique manager and sent them an e-mail. Sorry there is no excuse when a customer is spending hundreds or thousands x
I totally agree!
So helpful đđ€ thank you so much đ
Went to a LV store recently. Went with my friend whom shops a lot at LV and even myself . We were shopping for fragrances but I ended up purchasing a bag.. however my friend purchased a fragrance and we were looking to get some fragrance samples with our purchases.. they literally didnât want to give us any samples and they were rushing us to get out of the store after spending a lot of money. I just felt rushed and didnât feel welcomed just because we asked for some samples.
Hey Jessica, sorry to hear that. Did you get samples in the end? I see a lot of orders now never come with the samples - I only got my big bottle of perfume because they sent me samples 2 years ago. Haven't had any since.
Iâve had mostly great experiences, the only daunting, yet pleasant, experience was when I had my Hermes appointment at FSH in Paris!
I would rather avoid it all together and just purchase online. Sounds like a big case of anxiety to me.
đ I hear you
It fr does. Especially when thereâs so many judgmental people out there.
This is a Dior story, a novel, actually: "Mrs 'Arris Goes to Paris". Author, Paul Gallico. Published in the 1958's -- and yes, it is still worth it to read something of luxury brands before you were born :-). -- - and illustrated with humor and verve, it is the tale ofa London charlady who scrimps and saves to travel to Paris to purchase a Dior gown and the fascinating characters she encounters along her journey. . With a charming book! . As a teenaged, i lived in Paris when the book and my Mother insisted her three daughters read it as it not only for its plot, also for its insight remarkable in such a slim volume about class and quality. I shall always remember Paul Gallico's genius in creating a humble charlady, grey-haired and modest, whose spotless but work-worn hands touches with infinite delicacy and respect a gown of the very highest quality. Your Seven Kindly Do Nots can be encapsulated in one word: class. You have got it or you have it not!
Did u the arch the movie ?
Great video! Personally agree I get really annoyed when someone interrupts my time with the SA. For example coming over to eye a bag I am trying on to say "how much is that?" so rude.
Yes exactly! haha you just want a moment to yourself with the item to work out if it's worth it without having someon crash your conversation.
Great tips. Thanks much.
Thank you from my heart â€â€â€
It can be soooo intimidating. I tend to get the â you donât belong in hereâ look. đ€šđ
I hear you Laura! Just go in and own it. I get that feeling too â€
I work in tech so I can afford bags. However I look like a high school student. I avoid boutiques because of how they may have prejudice against how I look. Iâll never forget coach however. I love how they treat my bags for free for life. I went to the store in San Francisco and the treatment guy was in a big leather apron and complimented my rather plain but vintage coach bag and helped me out. :)
Everytime I go into Coach I get treated poorly. I've given up on the one near me.
If I have money to spend I would ask any question I want and expect them to bend over backwards. The idea that you have to impress the people you're handing over money to is absurd. That is literally what you're paying for. Their time, expertise and attention. Get your money's worth. These tips are just about being polite which should be the case for everybody you interact with.
8th. Never drink champagne in a boutique before choosing and buying only immediately after payment (if you are not driving).
haha yes that's a great tip. Since the pandemic I haven't seen this once, I know it used to be common practice.
Since Covid my boutique doesnât even give out water bottles
Hard to understand how people (who have the money to buy lux) can feel insecure when in a lux store. When I go I enter like I own the place :D (Iâm very polite tho).
Love that! I think it's the fear of judgement and just from my own personal experience, I'd never been in a boutique really until I was an adult. I had no experience and not coming from money, sometimes it's a little intimidating when you're used to high street stores.
Agree! When I go to the lux boutique I am just acting normal and relaxed, the same way as I always act when (for example) I am going to the fancy restaurant - natural, polite but not intimidated, shy or uncomfortable.
I always had such great experiences shopping in luxury stores. Itâs the whole experience to me and Iâm always looking forward to the next time. I love looking online first and go to the store even if they end up ordering it for me. For me, buying online is not the same at all, I really want the whole thing when I spend that much money.
The very first time I set foot in a Louis Vuitton store the doorman was rude and asked my husband not to film (my husband was planning to surprise me and wanted to capture my reaction) He was following us like weâre some kind of robbers or something. The first SA was not very friendly or enthusiastic in helping us, was just kinda shrugging us off, I was so embarrassed and uncomfortable that I wanted to leave immediately. And then one new Sales Associate, sheâs very young started talking to me and I felt like she was friendly and kind enough to care and ask me questions about what kind of bag I like. I started feeling comfortable and started talking to her. My husband then proceeded to buy the bag I liked and even bought me a wallet through the nice SAđ„°
Iâm very glad that you found a good SA in the end and got a bag and wallet! đ itâs always good to hear about great service
That's 7 very good tips!!
Why canât a consumer ask for sale items. I see nothing wrong with this. Iâve walked into the Chanel store at Nordstrom and asked straight away to see the items on sale. Itâs just business. I have money to spend and theyâve marked down the items already for purchase. Itâs interesting that this video is suggesting we need to accommodate these brands with special care. Some of these rules are hilarious. Especially since these boutiques have a notorious reputation for not having the best customer experience.
If youâve ever been in sales commission role yourself, there is zero guilt of not spending anything.
I grew up homeless and managed to get myself out of it. And now work a high position due to my hard work and dedication. For me being able to buy a luxury item means my hard work has paid off. So it also hurts when the sales associates seem to be put off my presence, they certainly don't make it easy sometimes especially for those of us who didn't grow up affluent and are just getting into it slowly.
I decided that I don't like going into a luxury store with my husband. My husband pressures me to get items and I just like time to think it through and make sure I really love the item. I'm very particular about my bags and going with him just makes me feel like I should buy every bag that I like a little. I want to make sure I LOVE the bag and will love it for a long time. I've already purchased 3 bags that I'm not 100% sure I love and will love.
I actually have a funny story about LV. I live in Holland and Dutch people in general can be very rude and arrogant (not all of them) there is a street called the PC Hoofdstraat which is like bond street in London. So I was in the LV store in that street looking for a bag a scarf and something else. Anyway the SA was so rude and arrogant like she was the one about to spend thousands of euros and any question i asked she would make a face or if i asked her to see a bag she would roll her eyes her whole manner was just so awful it was appalling I think she literally thought she owned LV. So after having seen the items i was going to purchase and having decided on them her attitude changed (they work on commission here i donât know if thatâs everywhere) so she thought im quids in. But we have a selfridges just 10 minutes away with an LV store in it. So I said to her you work on commission donât you? She replied yes. So I got out my mobile phone called the selfridges store asked them to keep the items for 30 mins and I was on my way to purchase them right in front of the SA. Her face was one of the best Iâve seen. And I just said to her and I do not think Iâm above anyone or better than anyone but thatâs how she was treating me and I buy a lot of designer items. And I just said to her maybe if you change your attitude towards your customers remind yourself im purchasing here your working here youâd earn more commission and said something to think about Iâm off to selfridges to purchase my items. I left her with a red face and open mouth. But she absolutely deserved it she was looking down her nose at me the whole time.
I went to a Gucci store a few months ago, and I was given nonpareil customer service. They gave me a bottle of water, and recommended me some other bags they thought could be a potential choice for me, they were all a bit more expensive than the reference bag I had shown them.
That's great to hear that you had good service. Yes when I last went into a Gucci store the SA was very friendly
Gucci has the best customer service around the world.
Just purchased my first luxury bag at LV and the sales associate was rude and laughed at me-shit customer service- like you said. She didnât show me any if the bags I requested and Iâm not a confrontational person so didnât say anything about it- I ended up buying a $3500 bag. Horrible customer service and she even laughed at me when I said my budget was around $2000. If I decide to buy any LV in the future, I will only buy online now- there is no need for the rude service! Gucci experience on the other hand was nice and Iâd rather give them my hard earned $.
I went to Christian Dior in London amazing experience I was treated really well and I didn't spend a lot, however due the service and I do love the brand I would go back. Went into Chloe and was virtually ignored really rude SA who really couldn't be bothered, so I left and bought a Chloe bag from Harrods which was a great experience.
nice talk really I appreciate your effort to do such a topic and I remember the first time buying SL niki bag how the staff lady help me and choice more elegant bag and she convinced me and I buy it till today not regret also I do review before buying days before for all bag detail so when I going there I just want to see what I decided to buy because I know the size color the crossbody cm drop everything and wear and tear review cons and pro this is all save time and you will decide what you like exactly, I saw your video about LV On The Go mm and in love till know also Chanel 19 black large it is so pretty and elegant just to buy the bag that love you fell like this is the one đ
You're welcome Rowayda! Hope you enjoy the video. Yes, having an idea of what you want and doing the research is really helpful. I very much plan my expensive purchases too.
Agree! I love it your collections â€
Really fun video - thanks.
You're welcome Lauren, I'm glad that you enjoyed it. Thanks for commenting â€
I went into louis vuitton in sf with my friend and the SA was so rude. He had attitude and i dont know if it was because my friend and i didn't have an appointment but he was completely rude and it felt as if he was rushing us so my friend and i left. We ended up buying at Chanel instead. Another incident I had was at another louis vuitton store near me i was with my sister and mom. My mom had accidentally went behind the counter to see bags that was on the shelf. A lady SA came out of no where behind a mirror and raised her voice at my mom telling her she wasn't suppose to be there. My mom apologized and still that SA talked back to my mom. I was so upset but we still ended up buying at that location just with another SA.
Omg. I too had a really bad experience with an SA at the Louis Vuitton union square San Francisco and he kept on rushing me. The next day I went back in and thankfully got another SA to help me out and she was the sweetest.
@@PalwashayK omg my friend and I were so bothered by his attitude and she was ready to buy a bag but for some reason his rudeness just completely turned us off. But im glad you got another SA to help you.
Going to Dior is amazing people are so kind and very sweet.
i dont know why people get all hyped and giddy or fright with shopping at a chanel or lv , etc. my LV experience, I went into the store, knew what I wanted, was out within 15 minutes,,,,no frills, declined the free drink, just bag my item, heres my card and Im out. youre buying....same as if youre buying from a walmart but at a higher end rtetail. not rocket science, not meeting the queen.
Absolutely. I had the same experience few days ago in LV. I wanted to see 2 bags in person and then decide which one I will buy. Walked in, asked SA to show me if they had them, tried them, put them on the table for final look before making decision and then bought the one I liked more. I don't see any difference between that or buying shoes in some local boutique. I think if more people would get that mindset instead of being scared some SA would become more friendly too (I didn't have bad experience in any high end store, but reading some comments some people met SA that were quite pretentious and rude).
Gurl I'm scared just going in with my coach bagđ€Šââïžđ€Łđ€Łđ€Ł
New subscriber đđŹđ§ Thank you for your great video.
Welcome Rochelle! Glad to have you here đ
@@Handbagholic thank u so much, đ€đ„°đ»I'm learning some great tips from you. đ
I went to Prada store at Duomo with my lady friends, we looked around and we didnât see anything we liked, then the SA told us there are some special price items downstairs. We each came out with something.
The pressure you mention is a thing. I know Michael Kors is not a luxury brand, but everytime I go into the shop they say is the last item in that colour and bla bla bla. The amount of bags I bought feeling that pressure is unreal.
All this highfalutin sh*t just to buy an overpriced item. Folks just be yourself. If you come to spend money why the hell do you care what they think?
I am so happy I have had only amazing experiences at LV in Nashville. They are always so amazing and sweet and helpful.
Thatâs great to hear Jessica, thanks for sharing your experience đ
Such great advice đđ
Thank you, really glad you liked the tips