I was deeply disappointed to read Tekton's email demanding to "...begin litigation first thing in the morning if the review isn't pulled". Transparency is a trait that customers value. I truly hope that one day the owner, Eric can find his path back to ethical business practices.
Just say "guys, I'm really sorry I lost my shit over a simple issue. I over reacted and said some stupid things." That's how you should have fixed this. Instead you dug a hole and jumped right in. Really crappy business choice as you are finding out.
The only reason he wants your lawyer involved is to cost you money, further dissuading you from ever reviewing these products. And by veiling their measurements they can always claim your measurements are incorrect and use that as a basis for "litigation".
Right? The fact that the feet mounting points are not blind holes shows poor build quality considering this is on a multi-thousand dollar loudspeaker cabinet.
@@jayjacaty3009 Maybe he had good aspirations at some point, but like many in high-end audio, realized a lot of the customers much more prioritize a nice-sounding sales pitch than nice-sounding speakers. Then the quality followed.
that's why it's always not advisable to represent yourself in the court or PR.... unless it's for apology..... nothing comes good when you're defending your position from unpopular angle
It seems odd that he claims to have performed 20,000 acoustical measurements and Erin has likely accumulated thousands of hours of measurements, yet lawyers are expected to figure out the correct conclusion from these measurements.
Mr. Alexander -- When you use the "L-Word" in an email, and then PERSONALLY ON VIDEO, talk about "My lawyer has a twenty-minute conversation with your lawyer", THAT is the ENTIRE problem that everyone is seeing/talking about. I'm older than you are (almost 70 years old), but even I know that the "L-Word", having lawyers talk to each other, and "get something accomplished that is good for me", sure sounds like "Sue", and I'm not talking about Johnny Cash's hit song. If you are losing any business, it is because of YOUR actions.
Yeah these kids today, always want their lawyers to handle it;-) I'm older than Eric too and have been designing speakers a bit longer. I do find some of his designs interesting, I need to find an opportunity to audition them some day.
@@mfkhometheater7742 -- I would be interested in what your designs look like, and what the cost breakdown would be. I am always on the hunt for things to connect up to my Vintage stereo electronics.. Just a thought.
Many unscrupulous people do that to get a settlement payout (legal version of blackmail, with the threat of costing them even more money via a SLAP lawsuit in court) .. Groundless claims like that should be criminal.
The second review helped you, simple bracing or a thicker top may fix the impedence issue at little extra cost and you still talk about litigation. You have no shame.
@@tpn8402 OH, I agree, the damage was done, just speculation on how things could have been simple and leave no long lasting damage to either party. As you say, too late.. IMHO due to one ego and it wasn't Erins
Wow, the comments are not good. Your email was posted, the viewership read it and somehow now you want them to believe a different story. A quick apology might have worked better and ended this? People have short memories and if your speakers were as good as you say they sound, then I’ll venture to say it would have become a moot point. Everyone knows CZcams reviewers need a hook to get viewers to read in. Erin’s response was perfect, yours specs were not and he laid it all out for us to see. Bad move and even worse follow up on your part that seems disingenuous to save yourself from the backlash you are currently in.
Eric Alexander has finally steered me away from buying Tekton speakers. I was actually looking to buy one of their perfect SET speakers but I cannot give my money to this character. This video is BS. I really don't care is there is a flaw in the speaker or not. Every speaker has flaws. Eric has way more flaws than his speakers. Eric, you are the one killing your business regardless of what any CZcams says.
ERIN'S review had actually put Tektran on my buy list. Not now. Ive been a teacher 24 years. This man seems to be very, very immature, like no one actually ever CORRECTED him. I will pray, hope for him.
Yes, Erin’s review was actually very mild in its criticism. Especially considering, as Alexander states here, that it’s not that expensive a speaker and one that is an old design. He blew up over NOTHING!
Are you not adult enough that you can sort out problems first without almost immediately threatening with a lawyer? Very sad. The reviewers asked for your FR measurements and you refused so that's also on you. It's about time you published measurements
Just bad judgement on your part Eric, it wasn't a bad review, you should never bring up litigation or even react to an online review unless someone is relentlessly attacking you. None of this would be happening if you had just ignored it, your sales would not have been negatively impacted, and most would have forgotten about it by now. You made a mistake, and this video wasn't exactly the best damage control. I've never heard your speakers, I've been building my own for 50+ years, so you're not losing any business from me because I would have never been a customer anyway. If this were not the case however, Erin's review would not have deterred me from considering your product. Your response to Erin however would. Just a suggestion, your best bet now is probably to just be quiet about it and let it eventually blow over. I see a lot of negativity in the comments here so clearly the damage control isn't working. From what I've seen, you have some unique designs and there is a market for that so just let it go, let things quiet down and in time it will be as if it never happened.
Glad to see someone saved it. I left a comment on that vid then the vid was removed after I, and all the others commented, he was still wrong and was lying he didn't threaten to sue and intimidate Erin. As expected, Erin's measurements with feet added resulted in zero differences. I was interested in the brand until this fluff up and Eric cost himself far more biz by that response vs anything Erin could have done.
Omg..he mentions not having the feet on the bottom..Erin did a second review and pulled the first one off and his measurements were the same with the feet on as well.I found Erins behavior to be accomodating and Professional
Your words were clear, on the response you sent back. Your pattern has been shown. You made matters worst, by not appropriately responding or working with Erin to mutually resolve a perceived issue or mistake. Shame on you and your business practices.
Eric seems to misrepresent the distressing legal threat he made to Erin (@ Erin's Audio Corner). I'm not beleiving anything further he says. Tekton is now dead to me.
@18000rpm It was a private matter, and nothing happened. It's still on the reviewer for throwing this into the publics face and destroying a brilliant company's product creating hate.
@@superdougie10 he did it to himself for acting like a jackass. I hope Tekton goes out of business. He tried to be a bully and it blew up in his face 🤷♂️
This is not the first time I have known of you and your company doing this. This is the reason I explicitly avoid your products even after hearing them.
I’m a Tekton fan, I have a pair and love them but this has Made me lose a lot of respect for this dude. I trust Erin’s measurements, it was not this big of a deal but now it is. It’s his own fault and yes it is a threat of a law suit that’s what lawyers do.
6:55 - I'm so glad he's not trying to offend anyone. Making friends = if you don't take down your review tomorrow morning I will need to seek litigation and seek damages ... : | 8:45 - well, it's a resonance ... Yep. Erin picked it up on a whim and then backed it up with a DATS v3 in a few minues ... and yet the manufacturer is completely clueless and offended?!?!?? =|
Meanwhile, Tekton official channel has disabled comments :D Love to see the like/dislike ratio on his last videos. Wonder how many orders people have cancelled after this show.
Listening to this gentleman's thoughts here - I am concerned he has mental health issues. That's why its important not to bully this man. He has made s series of poor choices here, but the tone of his voice suggests he may be approaching a mental breakdown.
@@Monkeyseemonkey79 you’re twisting what I am saying…his personal issues are just that his personal issues/his responsibility. He makes a public video being a bully, he reaps what he sows.
Eric Alexander, you totally lost the focus on this one. Independent measurements should be independent, and he has no right to treat any reviewer the way he did here, no matter how justified he think it is. A independent measurement should not be subject to his verification anyway. In that case, we could just publish the manufacturers own measurements... THUS having NO second opinion. Jeez... How many times have manufactures not been "inventing" measurements? What manufacturers should always be allowed to do though, is to have their say, and defend whatever on the reviewers channel. Then the consumer can decide themselves! He went about it all wrong here, trying to mis-credit Erin in many little ways in his video. But seriously, In the end, NOTHING LIKE THIS matters. If he had send a kind message to Erin, explaining what he thought it was, erin would have included it and investigated it as a reviewer caring so much for his integrity, and that he stepped on. That will not end well for Tekton it will hurt, no matter good intentions or not. We need a alliance for reviewers, media and manufacturers that support Honest Reviews striving to Make HIFI great again for a new generation. Nerd extreme wars like this, does not help the image of HIFI. Eric burned both ends coming on to Erin like this. He did not do his homework.
I have designed quite a few speakers and measure them. There is no way that 250 Hz wiggle is due to air leakage. That is a cabinet resonance. They happen. Get over it!
He didn't threaten to sue. He just said you need to spend money on a lawyer to meet with my lawyer, and if you don't want to keep spending money on that lawyer, you better agree to my terms. Screw this guy. If he has better measurements, prove it with your own video debunking Erin's. Threatening litigation is a way to shut people up. Whovever has the deepest pockets wins. It's not playing fair. I don't trust this guy based on his actions. I'm sure he'd be a real peach to deal with if you had problems with his speakers.
Why should a magazine send you the pdf of the review for fact checking if he’s entitled to publish it as it is..? This is just a subtle way to say that you want to be able to push the review in a different direction before it is published
So, I was seriously thinking of importing some Tektons last year but the shipping and import costs were prohibitive at the time. I was still planning to do so at some point. Whilst I found their customer service was responsive in answering my various questions, various people were warning me to be cautious on forums. I then discovered this whole recent controversy and this video really put me off taking a risk on Tekton. Like so many others on here, I am amazed at the way he has chosen to address this issue. I also happen to be a lawyer and am calling bs on the whole notion that litigation meant a friendly chat between lawyers. We all know it does not work out like that. He should have taken a more diplomatic approach and essentially tried to discuss it maturely like he is attempting to do now, but I suspect it is too little too late and the damage is already done.
So I own Tekton speakers (and love them), probably have a larger income than most youtube channel hosts. But regardless of going to court, retaining a lawyer is beyond the normal budget of most people. Telling them to have their attorney talk to yours is a threat, a financial threat. Presumably they're doing reviews with the same measuring equipment on speakers from companies much larger than yours. And they've obviously produced some undesirable measurements on other products. But you're the one with threats. Consumers like myself, do not come to amateur youtube sites to listen to reviewers who are paid by companies, or censored by others. Get the f*** over it and grow up or you'll lose a big chunk of your business (to Tekton). Eric wants to circumvent free speech in America.
@@ManFromLaBamba "His response makes me wonder how he deals with customer service. Just saying it doesn’t instill confidence". Imply the product is a mismatch to the customer's tastes and upsell.
You're making enemies and you're hurting your brand. I'm a customer a buyer of your products and the more you talk the greater my product goes down in value so please do everybody a favor, be quiet!
Britannica Dictionary definition of LITIGATE. law. : to make (something) the subject of a lawsuit : to cause (a case, an issue, etc.) to be decided and settled in a court of law.
Bullying honest reviewers is a fast track to not selling your product. After watching Erin's original review I was actually thinking about buying these but I'll never buy from this brand now.
Tekton will need to start dumping prices to survive, when dealers can make more margin they will evidently push the product to consumers who don't know better. Eric said to start publishing in-house measurements (which is a good move), if the data is good and product does performs, it will be great value. The only issue I have after seeing Erin's measurement is the Troubadour really has high multitone distortion (which means the vocals are muffled), if Eric can't solve it, than the Troubadour might as well be dead.
Hold on. Please clarify if I am wrong. You just said for people to turn their data over to you, the maker, and if it matches your data, you’ll co-sign it 🤔. Or…both sides can sit down with a non-acoustical experts, lawyers, and they can confirm or correct errors in data 🤔. Did my ears glitch?
This is just his polite way of saying "Only post positive reviews or I'll get my lawyers". You have to wonder how long this guy has been BS'ing people to think delivering this warning in his quiet, polite way will actually fly outside his usual country club crowd.
💯 Unfortunately, this isn’t uncommon. I posted a video about a high end knife I bought and the maker did some similar things. He lead off with I should have contacted him first AND shared my video before saying or posting anything 👀. WHAT!?!? I know we live in a litigious country and time, but if something can be shown, objectively, what’s the problem? Even if there is question, what do you sound like trying to suppress opposing takes?
Wow, Eric Alexander, while I can understand that bad measurements or flaws can effect speaker sales, you shouldn't have done this video. You should have showed this video to a lawyer first and got an opinion, then maybe hired a PR person, invited Erin, Amir, Ron and others on a podcast to asked them, first man to man, and then throught the podcast how they derived at their results. This is a PR nightmare, that you only made worst. The only thing that people are going to take away from this is, I want you to SEND ME YOUR MEASUREMENTS FOR MY APPROVAL FIRST, so I can approve them. Throwing darts at the word "Professional Reviewers" doesn't gain you any customers either. Reviewers are now looking at your products like the black plague and you did nothing in this video to change that. Erin specifically said, he did measurements with and without the feet and that he tried to contact you so that this went no further with lawyers. I feel for you as a business man, Eric, but as a person, you come across as cold, not understanding, and you are probably not that way at all. Next time take your own advise, consult with a lawyer before doing videos like this and maybe hire a PR person to medigate the Risk Asessment of ruining your own brand!!!
Tekton is like the plague now. I won’t have anything to do with it. Probably wouldn’t have had anything to do with Tekton anyway but wow this guy has killed his business. Eric, you know what litigation means and you know the reaction you were trying to get.
Okay, so I've now watched what all the fuss is about. I think it's boiled into an OTT reaction. Could this have been dealt with better - oh yes. I can see now why this video is probably making the situation worse. And it's all over something that could have been dealt with in a much more professional manner. Such a shame.
"We seem to continue to have problems with measurements in those reviews" :D The guy thinks he's the only person who should be allowed to measure loudspeakers. This situation has shown that he, a manufacturer makes mistakes too. The loudspeaker did have poorly constructed cabinet. This isn't the first time this happened. Vance Dickason's work shows plenty of hi-end drivers with imbalanced drive units. It's a direct result of their QC. It's not a problem, it's a REALITY CHECK. Manufacturers are imperfect. Their products are not carbon copies, they have defects, it's happens, it's life. That's why I like brands Sennheiser - they cost a little more, but they fail less than their more aggressively priced competition. Besides don't you love when business money is chasing people with lawyers? If Eric can't see how abrasive behaviour this is, he should have a reality check. A reviewer is not on even ground with a manufacturing company. "I have best friends lawyers" - Who knew!? /s
It took a while but then it came; “I want the audiophiles to sit down and listen…” He hit on the real issue that bothers manufacturers, like him, these days. A growing group of audiophiles that have learned that measurements (can) say more about what a product could mean to your enjoyment and wallet than subjective sponsored reviews from the snake oil salesmen that has been the driving force in this “audiophile” industry for decades. They all shouted and still want to shout “don’t rely on measurements, rely on your ears” and when your ears aren’t satisfied we can sell you some “better” (read: more expensive) cables. If you get sick and tired from an overdose of snake oil, they happily sell you more of it to “cure” you. This guy’s feelings got hurt from a video that the majority of his (potential) customers won’t even see, because they don’t believe in measurements. By publicly freaking out over it, he has even drawn attention from these people and it’s imploding his business. How stupid (and proud) can you be. It’s a good thing that in the end the manufacturers who are going to take the growing number of audiophiles that understand the value of objective measurements seriously, will have a greater chance of success when they work with these reviewers and customers to improve their products and with that the experience we have as listeners. To Erin and Amir: keep up the good work. This ordeal proved its significance.
Yes and of course today it is harder to listen to a wide range of speakers in a showroom etc. and the same crowd that pays attention to measurements is aware of the showroom tuned speakers that sound energetic, and super detailed in that setting for the ten mi utes or do you listen to it but end up being fatiguing and unpleasant for longer periods in home settings (which tends to have more reflective walls etc).
High-end audio is a lot like fine wines. Lots of customers who like to believe they can tell the difference but really care more about the emotional sales pitch - the supposed "passion" from the humble "craftsman" - than the wine itself. If it doesn't taste right, "Well, it must be me. After all, it's $50 a bottle."
Dude get over yourself it's good to hear about your products reviewed by other people that should help you investigate a highlighted subject, you dont have to do this passive aggressive crap Vance Dickerson stuff and I I've probably spelled that wrong but getting back to the subject take it as help not an attack, it says more about your character than anything else, even if your speakers were perfect which we all know there is mo such thing, so relax man and stop throwing your toys out of the pram its embarrassing.
Eric seems to be creating his own problems. I know one speaker brand that I won't consider in the future and it's not because of an independant review.
Interesting take on "fact checking". Mr. Alexander expects reviewers to send him their measurements so he can fact check. Sorry Mr. Alexander, reviewers came into existence to fact check manufacturers claims. Having a passion about what you do is great. That does not make you infallible. Holes for feet that penetrate into a cabinet are ridiculous. This video killed any respect or interest in a Tekton product.
damn i was expecting this guy to back peddle but he's actually doubling down
Yes never seen a speaker with that.
They always seem to make a better idiot
I was deeply disappointed to read Tekton's email demanding to "...begin litigation first thing in the morning if the review isn't pulled". Transparency is a trait that customers value. I truly hope that one day the owner, Eric can find his path back to ethical business practices.
What speaker maker would think making speakers with leg holes in the cabinetry was a good idea in the first place....
Just say "guys, I'm really sorry I lost my shit over a simple issue. I over reacted and said some stupid things." That's how you should have fixed this. Instead you dug a hole and jumped right in. Really crappy business choice as you are finding out.
How to destroy your brand in one video.
Dam it, that’s what I wanted to say. You’ll be hearing from my lawyer……
I am returning the flagship Tektons I bought last month. I don't even care about the shipping cost. What a horrible company.
Respect
The camel hump remained when re-measured with the feet in place. It went away when the speaker was placed up side down.
Which very clearly indicates an enclosure resonance in the top part of the cabinet.
Erin is the man, one of the best reviewers I've ever come across. He's right on the money.
The only reason he wants your lawyer involved is to cost you money, further dissuading you from ever reviewing these products. And by veiling their measurements they can always claim your measurements are incorrect and use that as a basis for "litigation".
This is so pathetic, unreal and strangely sad.
Don’t “litigate” me.
True…
You created this issue and now you get to reap the results of your actions. Enjoy!
LMFAO selling speakers with feet holes that go all the way into the cabinet.
Right? The fact that the feet mounting points are not blind holes shows poor build quality considering this is on a multi-thousand dollar loudspeaker cabinet.
That's crazy! I make my bottoms and tops 3" thick, what is he talking about Vance Dickinson and name dropping,
@@jayjacaty3009 Maybe he had good aspirations at some point, but like many in high-end audio, realized a lot of the customers much more prioritize a nice-sounding sales pitch than nice-sounding speakers. Then the quality followed.
@@jonnyo2121for what it’s worth, Tekton owners are generally super happy with the product
I think Tekton needs a PR person to rangle Mr. Alexander in. He is doing damage to his company.
czcams.com/video/NBrQ4Q_2oPs/video.htmlfeature=shared
that's why it's always not advisable to represent yourself in the court or PR.... unless it's for apology..... nothing comes good when you're defending your position from unpopular angle
How to destroy your own business, Chapter 1 verse 1....
It seems odd that he claims to have performed 20,000 acoustical measurements and Erin has likely accumulated thousands of hours of measurements, yet lawyers are expected to figure out the correct conclusion from these measurements.
You have fantastic speakers, I WILL NOT be your customer…LITIGATION you know
if customers claim warranty, maybe they'll receive lawyer's letter instead
Deleting negative comments again. Why add ballance and integrity to you world view at such a late stage in life?
Mr. Alexander -- When you use the "L-Word" in an email, and then PERSONALLY ON VIDEO, talk about "My lawyer has a twenty-minute conversation with your lawyer", THAT is the ENTIRE problem that everyone is seeing/talking about. I'm older than you are (almost 70 years old), but even I know that the "L-Word", having lawyers talk to each other, and "get something accomplished that is good for me", sure sounds like "Sue", and I'm not talking about Johnny Cash's hit song. If you are losing any business, it is because of YOUR actions.
AMEN!
Yeah these kids today, always want their lawyers to handle it;-) I'm older than Eric too and have been designing speakers a bit longer. I do find some of his designs interesting, I need to find an opportunity to audition them some day.
He is disingenuous in is own video. He probably doesn’t even see it he is so up his own portal
@@mfkhometheater7742 -- I would be interested in what your designs look like, and what the cost breakdown would be. I am always on the hunt for things to connect up to my Vintage stereo electronics.. Just a thought.
Many unscrupulous people do that to get a settlement payout (legal version of blackmail, with the threat of costing them even more money via a SLAP lawsuit in court) .. Groundless claims like that should be criminal.
The second review helped you, simple bracing or a thicker top may fix the impedence issue at little extra cost and you still talk about litigation. You have no shame.
I think this was before the second review came out
@@tpn8402 OH, I agree, the damage was done, just speculation on how things could have been simple and leave no long lasting damage to either party. As you say, too late.. IMHO due to one ego and it wasn't Erins
"Cocaine is a helluva drug..."
perfect!
He's going to sue you for implying he takes cocaine!
“My best friend is a lawyer… …i think I’ve said enough” all in one breath.
Wow, the comments are not good. Your email was posted, the viewership read it and somehow now you want them to believe a different story. A quick apology might have worked better and ended this? People have short memories and if your speakers were as good as you say they sound, then I’ll venture to say it would have become a moot point. Everyone knows CZcams reviewers need a hook to get viewers to read in. Erin’s response was perfect, yours specs were not and he laid it all out for us to see. Bad move and even worse follow up on your part that seems disingenuous to save yourself from the backlash you are currently in.
you do realize the uploader isn’t the guy speaking, right
Comes off as “I’m right, you’re wrong.”
Eric Alexander has finally steered me away from buying Tekton speakers. I was actually looking to buy one of their perfect SET speakers but I cannot give my money to this character. This video is BS. I really don't care is there is a flaw in the speaker or not. Every speaker has flaws. Eric has way more flaws than his speakers. Eric, you are the one killing your business regardless of what any CZcams says.
ERIN'S review had actually put Tektran on my buy list. Not now. Ive been a teacher 24 years. This man seems to be very, very immature, like no one actually ever CORRECTED him. I will pray, hope for him.
Yes, Erin’s review was actually very mild in its criticism. Especially considering, as Alexander states here, that it’s not that expensive a speaker and one that is an old design. He blew up over NOTHING!
Are you not adult enough that you can sort out problems first without almost immediately threatening with a lawyer? Very sad. The reviewers asked for your FR measurements and you refused so that's also on you. It's about time you published measurements
Thank you for telling consumers not to deal with you and Tekton as a whole.
So ironic that the audio in this video is crap.
I've been assured the audio is just fine. You probably measured it wrong.
If I mention the video quality does that mean I get a letter too? *shudder* :). Best Regards and Best Wishes!
Try turning your phone upside down
Just bad judgement on your part Eric, it wasn't a bad review, you should never bring up litigation or even react to an online review unless someone is relentlessly attacking you. None of this would be happening if you had just ignored it, your sales would not have been negatively impacted, and most would have forgotten about it by now. You made a mistake, and this video wasn't exactly the best damage control.
I've never heard your speakers, I've been building my own for 50+ years, so you're not losing any business from me because I would have never been a customer anyway. If this were not the case however, Erin's review would not have deterred me from considering your product. Your response to Erin however would.
Just a suggestion, your best bet now is probably to just be quiet about it and let it eventually blow over. I see a lot of negativity in the comments here so clearly the damage control isn't working. From what I've seen, you have some unique designs and there is a market for that so just let it go, let things quiet down and in time it will be as if it never happened.
Oh his best friend is a lawyer? How convenient.
Glad to see someone saved it. I left a comment on that vid then the vid was removed after I, and all the others commented, he was still wrong and was lying he didn't threaten to sue and intimidate Erin. As expected, Erin's measurements with feet added resulted in zero differences. I was interested in the brand until this fluff up and Eric cost himself far more biz by that response vs anything Erin could have done.
Won't go near a Tekton product in future.
Omg..he mentions not having the feet on the bottom..Erin did a second review and pulled the first one off and his measurements were the same with the feet on as well.I found Erins behavior to be accomodating and Professional
Your words were clear, on the response you sent back. Your pattern has been shown. You made matters worst, by not appropriately responding or working with Erin to mutually resolve a perceived issue or mistake. Shame on you and your business practices.
Eric seems to misrepresent the distressing legal threat he made to Erin (@ Erin's Audio Corner). I'm not beleiving anything further he says. Tekton is now dead to me.
This is only good for the consumer. Tekton prices are going to fall fast.
Shame on you, Eric Alexander! Boycott all of Tekton's shit!
Just be quite he has every right to run his affairs the way he wants too. It's un-American to treat a small company this way.
@@superdougie10 So it's American to threaten legal action if you don't like a review? LOL ok.
@18000rpm
It was a private matter, and nothing happened. It's still on the reviewer for throwing this into the publics face and destroying a brilliant company's product creating hate.
@@superdougie10 he did it to himself for acting like a jackass. I hope Tekton goes out of business. He tried to be a bully and it blew up in his face 🤷♂️
@@superdougie10far from private. Alexander posted on the website, made litigation threats, demands etc. he is the one who imploded his own reputation.
Wow... Eric sounds very childish in his choice of words. No attempt at apology... no acknowledgement of reality. What a jackass.
one of the great things about YT is the viewer often discover what NOT to buy as much as what TO buy.
This is not the first time I have known of you and your company doing this. This is the reason I explicitly avoid your products even after hearing them.
I knew Tekton made screwdrivers and other hand tools. I didn't know they made speakers, too.
I’m a Tekton fan, I have a pair and love them but this has Made me lose a lot of respect for this dude. I trust Erin’s measurements, it was not this big of a deal but now it is. It’s his own fault and yes it is a threat of a law suit that’s what lawyers do.
Imagine calling this company for assistance:
'Hi you've reached the law offices of Tekton Speakers and Phoneix Wright Ace Attorney..." Haha
lit·i·ga·tion
noun
the process of taking legal action.
According to Merriam-Webster, litigation means "the act, process, or practice of settling a dispute in a court of law."
Must be pretty insecure about your product to be such a jerk about it. I question your general competence.
6:55 - I'm so glad he's not trying to offend anyone. Making friends = if you don't take down your review tomorrow morning I will need to seek litigation and seek damages ... : |
8:45 - well, it's a resonance ...
Yep. Erin picked it up on a whim and then backed it up with a DATS v3 in a few minues ... and yet the manufacturer is completely clueless and offended?!?!?? =|
The guy is acting like a narcissist. This is a case study in how not to conduct yourself as a person or as a company.
The guy just doesn’t get it. Let lawyers talk. Who’s paying the lawyer fees for the conversation? Just a jerk who thinks he is so important
Meanwhile, Tekton official channel has disabled comments :D
Love to see the like/dislike ratio on his last videos.
Wonder how many orders people have cancelled after this show.
Listening to this gentleman's thoughts here - I am concerned he has mental health issues. That's why its important not to bully this man. He has made s series of poor choices here, but the tone of his voice suggests he may be approaching a mental breakdown.
Unfortunately that’s not anyone else’s responsibility but his.
@@greysuit17 it's 100% your responsibility to decide how you want to respond to this man and how you want to treat him.
@@Monkeyseemonkey79 you’re twisting what I am saying…his personal issues are just that his personal issues/his responsibility. He makes a public video being a bully, he reaps what he sows.
@@greysuit17 my point is that I don't think this guy made these decisions with a sound mind. I suspect he's on the verge of a breakdown.
@@Monkeyseemonkey79 and it’s just speculation, no way to know but he brought this on himself whether his mental state is sound or not.
Just take the L, issue and apology and move on man. Grow up.
Eric Alexander, you totally lost the focus on this one. Independent measurements should be independent, and he has no right to treat any reviewer the way he did here, no matter how justified he think it is. A independent measurement should not be subject to his verification anyway. In that case, we could just publish the manufacturers own measurements... THUS having NO second opinion. Jeez... How many times have manufactures not been "inventing" measurements?
What manufacturers should always be allowed to do though, is to have their say, and defend whatever on the reviewers channel.
Then the consumer can decide themselves! He went about it all wrong here, trying to mis-credit Erin in many little ways in his video.
But seriously, In the end, NOTHING LIKE THIS matters. If he had send a kind message to Erin, explaining what he thought it was, erin would have included it and investigated it as a reviewer caring so much for his integrity, and that he stepped on. That will not end well for Tekton it will hurt, no matter good intentions or not. We need a alliance for reviewers, media and manufacturers that support Honest Reviews striving to Make HIFI great again for a new generation. Nerd extreme wars like this, does not help the image of HIFI. Eric burned both ends coming on to Erin like this. He did not do his homework.
Merriam-Webster: Litigation - the act, process, or practice of settling a dispute in a court of law, the act or process of litigating
I HAVE THE RIGHT TO NOT BE your customer, do not litigate thou
Tone deaf response
I measured his response with the feet on. It was still tone deaf.
I have designed quite a few speakers and measure them. There is no way that 250 Hz wiggle is due to air leakage. That is a cabinet resonance. They happen. Get over it!
Surely Mr Alexander is not suggesting that just speakers loaned to a reviewer should be the speakers reviewed and not those purchased by the reviewer?
What's his "resolution" to be had after "litigation"? He does himself no favors with this rambling monologue.
He didn't threaten to sue. He just said you need to spend money on a lawyer to meet with my lawyer, and if you don't want to keep spending money on that lawyer, you better agree to my terms.
Screw this guy. If he has better measurements, prove it with your own video debunking Erin's. Threatening litigation is a way to shut people up. Whovever has the deepest pockets wins. It's not playing fair. I don't trust this guy based on his actions. I'm sure he'd be a real peach to deal with if you had problems with his speakers.
Measurements taken: 20,000
Measurements shared with customers: 0
Where is the proof he said he has. so much mess over a silly minor bump in a graph.
Why should a magazine send you the pdf of the review for fact checking if he’s entitled to publish it as it is..? This is just a subtle way to say that you want to be able to push the review in a different direction before it is published
By, "litigation" I only meant that I will force you to have to hire a lawyer. Something I don't think you can afford.
I’d boycott Tekton. There’s no misunderstanding.
Agreed. I was interested in checking out some of their stuff, but now I never will. I wouldn’t even take it if someone offered tekton stuff for free 😂
So, I was seriously thinking of importing some Tektons last year but the shipping and import costs were prohibitive at the time. I was still planning to do so at some point. Whilst I found their customer service was responsive in answering my various questions, various people were warning me to be cautious on forums. I then discovered this whole recent controversy and this video really put me off taking a risk on Tekton. Like so many others on here, I am amazed at the way he has chosen to address this issue. I also happen to be a lawyer and am calling bs on the whole notion that litigation meant a friendly chat between lawyers. We all know it does not work out like that. He should have taken a more diplomatic approach and essentially tried to discuss it maturely like he is attempting to do now, but I suspect it is too little too late and the damage is already done.
I almost bought Tekton speakers at one point, but for sure won’t now. “My lawyer sits down with your lawyer”? Lmao!
tekton had interested me, no more, there are better people in this hobby.
So I own Tekton speakers (and love them), probably have a larger income than most youtube channel hosts. But regardless of going to court, retaining a lawyer is beyond the normal budget of most people. Telling them to have their attorney talk to yours is a threat, a financial threat. Presumably they're doing reviews with the same measuring equipment on speakers from companies much larger than yours. And they've obviously produced some undesirable measurements on other products. But you're the one with threats. Consumers like myself, do not come to amateur youtube sites to listen to reviewers who are paid by companies, or censored by others. Get the f*** over it and grow up or you'll lose a big chunk of your business (to Tekton). Eric wants to circumvent free speech in America.
His response makes me wonder how he deals with customer service. Just saying it doesn’t instill confidence
Well lucky you.
@@ManFromLaBamba "His response makes me wonder how he deals with customer service. Just saying it doesn’t instill confidence". Imply the product is a mismatch to the customer's tastes and upsell.
Hey make a speaker with 10 tweeters. How messed up is that off axis?
Dude sounds like a sociopath
I have never heard them but they look like budget diy speakers
I've always thought the same thing.
He feels confident he's taken at LEAST 20,000 acoustical measurements. Wow i highly doubt that 😂
You're making enemies and you're hurting your brand. I'm a customer a buyer of your products and the more you talk the greater my product goes down in value so please do everybody a favor, be quiet!
10 seconds into the video and he hasn’t said “I’m sorry” yet, i knew this was gonna be good :)
Britannica Dictionary definition of LITIGATE. law. : to make (something) the subject of a lawsuit : to cause (a case, an issue, etc.) to be decided and settled in a court of law.
Its sad. He will blame Erin for the rest of his life for destroying his company when in fact he did all that by himself.
Bullying honest reviewers is a fast track to not selling your product. After watching Erin's original review I was actually thinking about buying these but I'll never buy from this brand now.
Tekton will need to start dumping prices to survive, when dealers can make more margin they will evidently push the product to consumers who don't know better. Eric said to start publishing in-house measurements (which is a good move), if the data is good and product does performs, it will be great value. The only issue I have after seeing Erin's measurement is the Troubadour really has high multitone distortion (which means the vocals are muffled), if Eric can't solve it, than the Troubadour might as well be dead.
They can't. A lot of the perception of the value of their products is their price tag.
Litigation is not a couple of lawyers talking… your non apology and failure to understand your attacks are hollow
Your company needs to go bankrupt.
wow, this DEFINITELY made things worse 😂
Hold on. Please clarify if I am wrong. You just said for people to turn their data over to you, the maker, and if it matches your data, you’ll co-sign it 🤔. Or…both sides can sit down with a non-acoustical experts, lawyers, and they can confirm or correct errors in data 🤔. Did my ears glitch?
This is just his polite way of saying "Only post positive reviews or I'll get my lawyers". You have to wonder how long this guy has been BS'ing people to think delivering this warning in his quiet, polite way will actually fly outside his usual country club crowd.
💯 Unfortunately, this isn’t uncommon. I posted a video about a high end knife I bought and the maker did some similar things. He lead off with I should have contacted him first AND shared my video before saying or posting anything 👀. WHAT!?!? I know we live in a litigious country and time, but if something can be shown, objectively, what’s the problem? Even if there is question, what do you sound like trying to suppress opposing takes?
12:46 "I hope this will help SUE things over" 😂. Freudian slip right there..
"Sue" = "Sooth"
I'm in the market for speakers in this class. For sure, it will NOT BE A TEKTON.
Wow, Eric Alexander, while I can understand that bad measurements or flaws can effect speaker sales, you shouldn't have done this video. You should have showed this video to a lawyer first and got an opinion, then maybe hired a PR person, invited Erin, Amir, Ron and others on a podcast to asked them, first man to man, and then throught the podcast how they derived at their results.
This is a PR nightmare, that you only made worst. The only thing that people are going to take away from this is, I want you to SEND ME YOUR MEASUREMENTS FOR MY APPROVAL FIRST, so I can approve them. Throwing darts at the word "Professional Reviewers" doesn't gain you any customers either. Reviewers are now looking at your products like the black plague and you did nothing in this video to change that.
Erin specifically said, he did measurements with and without the feet and that he tried to contact you so that this went no further with lawyers. I feel for you as a business man, Eric, but as a person, you come across as cold, not understanding, and you are probably not that way at all. Next time take your own advise, consult with a lawyer before doing videos like this and maybe hire a PR person to medigate the Risk Asessment of ruining your own brand!!!
You say you have proof..... WHY DON"T YOU SHOW IT IN A VIDEO?
Tekton is like the plague now. I won’t have anything to do with it. Probably wouldn’t have had anything to do with Tekton anyway but wow this guy has killed his business. Eric, you know what litigation means and you know the reaction you were trying to get.
Instead of contacting lawyers for bad measurements, how about contacting your research and development team. Sad!
Okay, so I've now watched what all the fuss is about.
I think it's boiled into an OTT reaction.
Could this have been dealt with better - oh yes.
I can see now why this video is probably making the situation worse.
And it's all over something that could have been dealt with in a much more professional manner. Such a shame.
"We seem to continue to have problems with measurements in those reviews" :D
The guy thinks he's the only person who should be allowed to measure loudspeakers. This situation has shown that he, a manufacturer makes mistakes too. The loudspeaker did have poorly constructed cabinet. This isn't the first time this happened. Vance Dickason's work shows plenty of hi-end drivers with imbalanced drive units. It's a direct result of their QC. It's not a problem, it's a REALITY CHECK. Manufacturers are imperfect. Their products are not carbon copies, they have defects, it's happens, it's life. That's why I like brands Sennheiser - they cost a little more, but they fail less than their more aggressively priced competition.
Besides don't you love when business money is chasing people with lawyers? If Eric can't see how abrasive behaviour this is, he should have a reality check. A reviewer is not on even ground with a manufacturing company.
"I have best friends lawyers" - Who knew!? /s
Litigation? think he means mediation?
It took a while but then it came; “I want the audiophiles to sit down and listen…” He hit on the real issue that bothers manufacturers, like him, these days. A growing group of audiophiles that have learned that measurements (can) say more about what a product could mean to your enjoyment and wallet than subjective sponsored reviews from the snake oil salesmen that has been the driving force in this “audiophile” industry for decades. They all shouted and still want to shout “don’t rely on measurements, rely on your ears” and when your ears aren’t satisfied we can sell you some “better” (read: more expensive) cables. If you get sick and tired from an overdose of snake oil, they happily sell you more of it to “cure” you. This guy’s feelings got hurt from a video that the majority of his (potential) customers won’t even see, because they don’t believe in measurements. By publicly freaking out over it, he has even drawn attention from these people and it’s imploding his business. How stupid (and proud) can you be. It’s a good thing that in the end the manufacturers who are going to take the growing number of audiophiles that understand the value of objective measurements seriously, will have a greater chance of success when they work with these reviewers and customers to improve their products and with that the experience we have as listeners. To Erin and Amir: keep up the good work. This ordeal proved its significance.
Yes and of course today it is harder to listen to a wide range of speakers in a showroom etc. and the same crowd that pays attention to measurements is aware of the showroom tuned speakers that sound energetic, and super detailed in that setting for the ten mi utes or do you listen to it but end up being fatiguing and unpleasant for longer periods in home settings (which tends to have more reflective walls etc).
High-end audio is a lot like fine wines. Lots of customers who like to believe they can tell the difference but really care more about the emotional sales pitch - the supposed "passion" from the humble "craftsman" - than the wine itself. If it doesn't taste right, "Well, it must be me. After all, it's $50 a bottle."
Dude get over yourself it's good to hear about your products reviewed by other people that should help you investigate a highlighted subject, you dont have to do this passive aggressive crap Vance Dickerson stuff and I I've probably spelled that wrong but getting back to the subject take it as help not an attack, it says more about your character than anything else, even if your speakers were perfect which we all know there is mo such thing, so relax man and stop throwing your toys out of the pram its embarrassing.
I'm having Mark Schifter flashbacks.
Thank you for the re upload!
Eric seems to be creating his own problems. I know one speaker brand that I won't consider in the future and it's not because of an independant review.
Interesting take on "fact checking". Mr. Alexander expects reviewers to send him their measurements so he can fact check. Sorry Mr. Alexander, reviewers came into existence to fact check manufacturers claims. Having a passion about what you do is great. That does not make you infallible. Holes for feet that penetrate into a cabinet are ridiculous. This video killed any respect or interest in a Tekton product.
Stop digging sir😮
Ummm, dude, everybody likes to party, but you've gotta chill out on the blow...
"so that's how this works"... lol way to school em.
Gonna go scoop up some fugly Tektons for my loud obnoxious 90's retro stereo for the home gym now. holy shit those are ugly.
Between some of the crazy driver arrays and hideous colors I would never consider buying them if I could afford them....yuck.