TWINES & PAPER WEEKBOOK REVIEW | I Bought This Planner So You Don't Have To
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- čas přidán 23. 06. 2024
- Hey everyone! Today I have a new video to share with you! This one was a video I sat on for a long time because I wasn't even sure I was going to review this planner after my lame experience. I am pretty disappointed in their processing times and customer service that I personally received (which was NONE). When going to post this, I just kept thinking, there are TONS of these TRP planner companies popping up and I have received AMAZING customer service from some of the other ones. A few that come to mind are Sterling Ink, PaperTess, Take a Note, Wonderland222, & Hubman & Chubgirl. These are all amazing companies that I love supporting because they all have amazing products and amazing customer service. I'd rather give my money to support those companies. After going back and forth, I decided to still post this video and give my honest feedback. Y'all know I give people a fair shake while keeping it real. I hope this video was helpful for y'all even though it's not the most positive video I've ever made.
Hi! I'm Sami, happy wife to my high school sweetheart Johnny & proud mommy to our beautiful little girls, Olivia (age 9) and Stella (4). We also have a sweet new sheepadoodle puppy named Cloudlet. We live in Austin, Texas.
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Hi Sami thank you for the honest review. I have already pre-ordered their hybrid for 2025. This makes me nervous. In the weekbook you show here on the actual weekly layout are both columns on the left hand side gridded? Hard to tell with the lines being so light if those boxes have grid or it’s the show through from the other side. Thank you in advance!
This is happening more and more often, as we all know. The work to follow up and battle for your purchases/services is called "shadow work," and it is getting worse all the time. There are even studies on it now. I think you have handled this very fairly.
I have never heard this term shadow work. Very interesting! I am going to have to look more into this. I'm sure it's happened to me before, but this one was one of the more egregious times. I couldn't just post the planner as usual without talking about the experience. It's a pity that a company can.. I don't know what... self-sabotage? To me, there's no excuse in the world for processing time to be "20 business days" for a ready made and dated product. That's just absurd. I thought more and more about it and it makes me want to stick with Sterling Ink more and more. Catherine has had amazing communication and customer service. She was even pregnant and then had a newborn STILL sending things out in a reasonable about of time! Like of all the times, having a baby is totally a great excuse to have a 20day processing time. Yet she still was able to get things out in a reasonable amount of time lol.
I look for that more now, and will buy fewer things to have the money to pay for trustworthy customer service. You ran a business-you know what a difference it makes. I’m glad you brought this up 🤗
The same customer service happened to me on a small Disney shop. They were so inconsiderate and only shipped the item when I complained on a public post on Instagram. They didn’t reply to my several emails or Instagram messages… only responded to my public post
Sorry that happened to you It's just really bad customer service in the day and age of Amazon Prime, a 20 business day processing time on a ready made, dated product is mind boggling to me. I tried to be really nice about it in my video. I am glad you took your complaint to social media and they finally got your items to you.
@@SamisSweetLife thank you! I will prob not order twines either based on your experience
@@SamisSweetLife Sami, Amazon Prime is even doing this now--I spent most of Sunday evening dealing with them. It's really pervasive anymore.