Insta 360 Go 2 - Transferring Files on a Mac!
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- čas přidán 31. 03. 2021
- The Insta 360 Go 2 is the latest action camera but it’s just a little bit more than normal.
I had a few problems working out how to transfer files on the mac and thought you might be having the same problem. Also a few little tips as well.
If you have any questions then just post a comment below.
➡️ Insta 360 Go 2 - amzn.to/3eS5Y3Y
Please note this is an affiliate link and if you do buy this it will help with a few bills (okay maybe buy me a penny sweet or two😜)
Okay, so a lot of questions I get is what do I use for transferring on a mac book pro with USB-C. I used the supplied cable with this adapter from Amazon amzn.to/3o6OhQK. This lets it operate in USB mode and lets me transfer files.
#insta360go2 #instago2 #transfer
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THAAAT really solved my biggest problem right now, since I wasn´t usig the original short cable that came with my newly purchased Insta 360 Go2, rather I was using a long cable. Have now subscribed to your channel. :-)
Glad it helped you and welcome aboard 😊
You saved me. I'd been transferring files with no problem for months and then all of sudden it wouldn't work. I dug up the original cable and... voila! Thanks!
Thank You for the video, it's really helpful and clear! 👍🏻
I have an Insta360 GO 3 -- and this video still was useful. Many thanks!
Glad you found it useful ☺️
Wow, it would have been nice if insta 360 or Mac would have published this little tid bit of info. Thank you!!! Now I can stop feeling like I wasted 2k on a Mac pro
You're a life saver thank you!! Been trying to figure this out for a few hours now. Thank you! Now I gotta see if I can actually get it to change angles.
Glad it helped 😊
Thanks for making this video! I was going through the same issue!
Simple, easy and so efficient! Great! I would never have thought about it! Thx a lot!
Glad you like it!
THANKS SO MUCH! I hunted everywhere trying to figure out how to get this done.
Thanks mate! I was thinking about returning it! Now everything works fine 😂
Exactly what I was searching for, big help, thanks 👍
Glad it helped 👍
Awesome 👍 Thanks mate 👍
Thanks - that was driving me crazy!
I find it to be absurd that you have to use a specific cable and even an extra hub with the Go2. I love the convenience and unobtrusiveness of the Go2, but this USB transfer thing is silly. The Insta360 supplied with it doesn't even work with my Macs. I found ONE cable, from my Rode Wireless Go, USB A to C that actually is the only one I've found that works (if going through a hub). If Insta360 is watching this... please figure it out! And thanks Terry for taking the time to make this helpful video.
This vid helped a ton!! Can finally transfer to my mac with ease. Thank you.
Clarification around the duplicate files in the folder, the ones labeled LRV are Low Res Vids for thumbnails which I think Studio uses to scrub through thumbnails when previewing.
Glad it helped 👍
Thanks for sharing this terry, much appreciated! I am thinking of getting one of the cameras but had guessed it may be cumbersome to transfer. I just use iMovie on my old MacBook which has USB 'A' connection, so should be ok?
Thanks, that helped a lot. I too was an idiot & trying to use a USB-C to USB-C cable, imagine that!
🤣 glad it's working now 👍
thanks for this!
You're welcome and thanks for the feedback ☺️
Amazing video mate, thank you fro the help!
Glad it helped!
This is so useful thank you 😊
very Great Thank you so much man
Thank you man
Thanks for the USB A trick man !
You answered my question! Bingo! Thanks!
Glad to help!
many thanks
IT worked !!!! After go2 and case separated, press go2 button and case button at the same time for 7 seconds or more. And connect to macbook pro 13 2014 Catalina. Thank you.
Glad you got it working; enjoy 😃
Thank you so much. I just got my Go 2 and I was completely confused as to how to get it off without using the app!
Enjoy ☺️
Great video thank you for helping
Happy to help, thanks for watching 👍🏻
I hate exporting from the go2 it’s extremely cumbersome and time consuming. Not to mention it timestamps it based on export so screws up my timeline of footage. Looks like this is the solution that absolutely no one is talking about. Thx for small youtubers like you that actually solves problems instead if trying to get affiliates clicks.
Good point about the time stamp - never really thought about that as a major issue but at least there is a work around by copying directly. 👍🏻
@@TerryLivesey unfortunately i spoke too soon, it still adds in a timestamp based on import date, but it's many times easier to edit/export from my mac vs on the app
I hate it too. I have never been successful to do a file transfer via cable.
Thank you 🙏🏼
Thank you 🙏🏼
Thank you 😊
Thank you :-)
THANKS, you saved my day. :-)
You're welcome 👍
Got it work finally after tinkering. Basically use the official chord as you supplied but the cable needs to face a specific way. The word insta 360 needs to face the same way as the camera on the USB-C side of the cable.
Unfortunately, your suggestion didn't work for me. Says USB on the charging case screen but doesn't show up any where on the MacBook Pro
Great - cheers mate!
Thanks!
Thank you
This is great. I was able to use a USB C to UBC C cable. I am using a M1 macbook air and Insta360 GO 2.
Glad you got it working 😀
thank you
tried with the supplied cable, usb-a to usb-c adaptor. Insta360 go 2. It enters Usb mode (as you can see on the camera case) connecting to a m1, Big Sur 11.2.3, but folder WILL NOT MOUNT.
same, did you get it work?
Thanks! I have win10 but is the same problem :D
Thanks for your helpful video. You’ve had a lot of replies
I don’t know if it’s been mentioned or if you’ve discovered this since making your vid but. USB C leads come in two flavours. A charging one and a charging and data transfer version.
Re file naming or recoded time and date preservation when sending files to an iPhone. Has anybody sussed out if and how it can be done. It’s really annoying finding all the clips randomly sequenced. Drives me mad.
USB C is the standard that keeps giving 😁 especially when Apple takes over. Only use a Mac now so don't know the answer to the file name bit on iPhone; sorry.
I just tried and my M1 16" MacBook Pro had no trouble connecting to the Insta360 Go2 via USB-C.
Thank you so much for this really helpful video - made transferring files SO much easier! One question (or indeed for anyone who might be able to help) what version of 360 Studio do you use? In this film your version looks nothing like the one I have downloaded?? I have no edit function at all that I can see from your film at the bottom part of your studio display, nor the basic settings/media process etc bit on the far right. My download is Insta360 2021. Many thanks!
following now all this options onthe right corner are not available for the insta go2 to change modes on post etc . wich version is this ?????
Just curious if there is a way to skip the insta360 studio from a workflow perspective? I use final cut...is there a way to have final cut modify the pro video settings? TIA.
Not really or nearly as easily. You can import the footage and use the z axis to see the view in a normal aspect rather than the world but it's not easy to edit like the app and you don't get the stabilisation (although I think there is a 360 plugin for that but I've not tried it) . And at least whilst 360 is exporting you can go make a cuppa instead of slaving over the machine.
So for iMac that uses regular USB it will be the same? I am thinking about buying this camera and I only use iMovie for editing. Thanks for the video.
If you have standard USB, you won't have a problem. They just don't support it over USB-C to USB-C which I'm sure there is a technical reason but ..... It's great fun and opens up loads of creativity.
hey Terry amazing vid !! , now all this options onthe right corner are not available for the insta go2 to change modes on post etc . wich version of the software is this ?????
Hi, it's 3.6.7 hope that helps, just about to download 4.1 so will see if it's still in that.
Just checked in 4.1 and all the option are there albeit in a slightly different place with the new UI design.
I used USB A cable from Anker because the speed of transfer compared to the bundled cable was almost 10 times faster!
Wow that's an amazing improvement. 😳👍
Great help! But I'm wondering if this process would work for an ipad pro as well? Let me know your thoughts.
Interesting idea, never thought of it as I only use the iPad for quick edits for social which I use the 360 app and wirelessly transfer what is needed. I’ve just tried it with the special USB -C cable and it shows up on my iPad so I can transfer the files across 👍🏼 Great suggestion, never thought of trying it.
thanks for sharing, can it be used on smartphones via otg? especially android
Not really needed on the smartphone as it will use the Bluetooth to connect and transfer files - even better than having a cable.
So I have found that the small USB to USB-C dongle I ordered from amazon did not work to transfer data to a USB-C port on a macbook Air. The camera enters USB mode, but the camera does not appear in the finder window. I spoke to the IT dept at my work and they tried it on an old macbook with a USB port and it worked straight away, same with a PC. They then tried it through a USB-C multi hub and it did work. So it seems there are some issues with the small adapters not having the capacity to transfer data. My question is, did you find an alternative cable that is USB-C to USB-C that works?
Hi I have not found a cable that works but I used the supplied cable with this adapter: amzn.to/3o6OhQK and all works great 👍🏼 Not tried with hub or anything else.
I am having the same issue, did you find a resolution?
Okay. So I have a 2013 Macbook Pro running Mojave. I have the USB port and connect the Go2. It shows up, but every time I try to copy the files, it disconnects. I've gone back and forth with Insta360, but so far no help. I can download wirelessly, just the wired connection keeps disconnecting when I try to copy. Any ideas???
The only thing I can think of is a dodgy port either on the 360 or computer. Might be worth seeing if you can try it on a friends computer to see if it’s the device or your computer. Sorry can’t be much more help than that 🤔
@@TerryLivesey I was able to get the use of a newer Mac and connected up. The Insta Go 2 connected well and was able to transfer the files. I guess it is a compatibility issue with the older Mac and the Go 2. I can connect my original Go and I have no problem transferring files.
At least you know its not the Insta (not sure if that’s a good thing or not :/). I thought it worked with 10.74 but that might have been the original and cannot find any other info now.
Hi, came across your vid, i have the same problem, what OS is your mac on? I got mine to say USB mode, but still nowhere to be found in my mac, i use the cable provided, and my mac is on catalina
Hey, my Mac is on Big Sur but Catalina should be fine too. If it is saying USB mode then it should be showing up in Finder.
Here is the page from their support: onlinemanual.insta360.com/go2/en-us/camera/connecting/computer
This was their support response too:
Sorry for the issue you met. Could you kindly follow the below steps to check again?
1. Please make sure the black sticker on the back of the GO 2 has been removed.
2. Please make sure that GO 2 is put in the Charge Case correctly and that the charging points of GO 2 and the Charge Case are both clean and powered on.
3. Please confirm whether the Charge Case has sufficient power. If the display of the Charge Case shows low power, it is recommended to charge the Charge Case before connecting to the computer.
Also, please kindly make sure to use the official cable to connect.
same problem here
hi dion, i had same problem but i also have Parralels (windows on mac ) installed. And then it works via the usb A connection with a dongle.. :-) I use a macbook pro 2019 running beta monterrey. Hope this helps man!
My mac recognizes the Go2 device but my "PRO VIDEO" footage is spherical. How can I edit it without the insta360 go 2 software which is not available for mac (only for IOS and Android)? Thanks
That's how it should be 👍 You can download Mac software from the insta website which will allow you to edit the files and export them as normal videos - this is great as it allows you to do different aspect ratios and views. You can also use the footage direct in finalcut but not everyone has that. Hope that helps 😁
@@TerryLivesey Thanks so much! :)
So I bought one of those, but I have a 2021 M1 Mac and it's not recognizing it.
Are you using the usb through an adapter? Or are you using a usb-c to usb-c?
I got it to work USB C to USB C using a Thunderbolt certified cable!
Nice, will have to try that. Thanks for letting us all know 👍
Hmmm. Not working for me. I can get the GO 2 to connect to USB mode with the cable and an adapter... but nothing shows up on my Mac. I've checked that the USB on the Mac is working by plugging another USB stick in and that just pops right up in Finder. :0/
If it's going into usb mode then it is talking to the Mac, so the reasons it's not showing on the Mac is going to be down to that side. Is it showing in disk manager?
@@TerryLivesey Nope - not showing up there. Just found a post on Insta360's site to say that it's not compatible with Macs with the M1 chip yet. the post was dated last June. 😫
I have an M1 Max mac and it works on that with the special USB-C cable I bought and it also works with the original cable and a USB-A dongle. So don't think that is your problem.
Work once for me and never again.. really weird. Im using a
MacBook Pro (16-inch, 2019)
Same configuration for me and same results :-( I was able to connect via C2C and get the Go2 to mount but as soon as I dismounted the drive I couldn;t get it to remount. Still trying to find a solution that works every time.
Oof wish I saw this before buying. Pleased with the footage and how compact it is but if another competitor say DJI or GoPro release something equivalent that works c to c out of the box before Insta fixes this, it's bye Insta.
I'm amazed the others haven't produced something so portable and feature packed. I also can't believe Insta haven't sorted out the transferring yet. 🤦♂️
I can see the usb mode on the display of the camera.However I don't see the DCIM in my Mac. This made me totally crazy.
At least you're half way there. Do you normally see usb drives appear on your desktop when you connect them?
@@TerryLivesey yes. Other devices are completely fine!
If other devices show up on the desktop then any of the steps I might get you to take could be in-depth or risky to do, so sorry I won't be able to help as I dont want to make things worse. 🥺 The only thing I can think of which is non destructive to turn the usb-c cable over and plug back in.
@@TerryLivesey I am planning to exchange that. Let’s hope the new one works. Thank you so much! I truly appreciate your response!
What if you don’t have USB C on your mac?
Then just use the supplied cable which is usb c (for the insta) to usb a and all should work fine.
I can't find the folder or files
Are you using the supplied cable? It will show as a mounted drive. Look in finder down the left hand side.
Have you found other USB-C cable’s that work? Looking for a backup
Not found any USB-C cables that work. I’ve used a USB-A cable like the one supplied and a third part adapter to USB-C which makes it work 😀
@@TerryLivesey I bought a 10cm USB-C to USB-C cable from Ebay and it works for me - but only on my older Intel MacBook Pro. On my new M1 MacBook Air NO cables work at all, not even those working on Intel mac. Neither the 3rd party USB-C to USB-C or the original Insta360 cable with USB-C adapter.
I sent the problem to Insta360 Support last week, but no reply from them ever since.
Wow, I’m impressed you managed to find a cable that works. I wonder what was different in the cable 🤔. If you have a link to it I’ll take a look and see what they have done different. They must have done something different with their USB-C port for it not to work on the M1, why oh why.
@@TerryLivesey I just tested again, still works to download Insta360go2 footage - only on Intel Mac. M1 mac does not recognise it - just like the original one. (Support told the original cable should work with a hub with compatible ports - I don't have one, only adapters that work with it on Intel but not on M1.)
This is the cable: www.ebay.com/itm/233737095877
Thanks for sharing the cable, I've ordered one to see what is the difference with this cable - I thought it was the word 'sync' in the description and ordered one off amazon (which was also short) and this didn't work :( hmmm we'll have to wait a few weeks.
Mine didn't work either , I'm using g MacBook pro with my chip
Not had the pleasure of trying it with the M1 😳🤷
I'm experiencing the same thing! Have you confirmed this is an issue?
Same issue, what a nightmare
Park
Do you find the transfer slow? it took over 15 mins to download when full!
Can’t say I’ve let it get full to try that, but if its old style USB then that might be the case. I’ll probably fill it up this weekend and try on my mac and see what I get.
I did double check and yep, it was taking 15-20 mins to copy a full 32gb. Still gives you time to get a cuppa ☕️ 😳🤦♂️
Same for me. It was 35mb/s. That's slow. I thought the the 85mb/s on the Insta360 One R was already bad. Woops.
this is a tutorial and your saying things like grab it from "here" drop it to "there" lmao....not a great job at explaining. what here or there is but thanks for trying anyways
lol fair enough. I’ll keep that in mind for future ones 👍🏼 Everyday is a learning day 🤦♂️
great thank you for that i was on holiday and put some on iPhone and some still on go how do i get off iphone to mac or windows many thanks your video was so easy to understand
Glad it worked for you 👍 to get off your phone you need to save to camera roll and then airdrop it over. The phone editing is really designed just to be published to social media. Hope that helps 😀