Thanks for checking out my FULL REVIEW of my cruise onboard MSC Meraviglia. If you're new here, please click that SUBSCRIBE button to support my channel, and remember to give the video a THUMBS UP too! Thanks a lot, and welcome onboard!
You are a better man than I. I would have been furious to experience this type of service. Let’s face it, ships are ships, but service can make the customer return.
Have to say that I had far better service on msc than with Ambassador. It's a bit strange with passengers leaving and arriving en-route but you get used to it.
Side topic, but this guy has the most amazing accent I’ve ever heard! I could listen to him speak all day. I’m an American, by the way, and we rarely get to hear such an amazing accent. 👍🏼 Now, carry on.
This is SUCH a lovely comment, and I need to thank you so much for it. I get really mixed reviews on my accent, and it can sometimes be difficult not to take it personally, so thanks so much for your positive sentiment - it’s so appreciated!
Thank you Fraser for your very informative, in-depth, and personal videos! I loved watching this series and it's even prompted me to be a subscriber! To be honest, I had previously been thinking about going on an MSC cruise but your series has helped me decide that I never want to cruise MSC, despite the lower price-point. Your videos aren't the only reason I've made this decision, but they've added to the voluminous other negative press I've seen from other vloggers about their experiences on MSC. After recently watching videos of other vloggers being harassed by on-board staff, being kicked off ships for suspected "negative" reviews, etc., your videos only solidify the impression that MSC is awful and will do anything to hide it from the public. Try cruising on Princess - it's my favorite!
Hello! Thanks a lot for watching - really appreciate the support! I’m usually a massive fan of MSC, but lots on this cruise didn’t go to plan, which I’m still really disappointed about to be honest! I’ve actually cruised with Princess before really launching my CZcams channel, and LOVED them! Maybe one day… 🤞🏼
I've heard way to many complaints about MSC. 🙁 I must disagree about it being a fair point to base service on accommodations. Receiving more amenities is valid and expected in suites compared to insides, but the rudeness you encountered at every turn was horrible and should've never happened regardless of class booked. I'm still amazed at how bad their organization was with long lines everywhere. Making you wait for your key that long was unacceptable. They could've sent you off to enjoy your day and moved your bags over for you allowing you to pick up the new key on your return. Then again they probably would've deactivated your old one so you couldn't get back on-board. 😂 You are a good sport making the best of a bad situation.
I’ve been watching your videos on this particular cruise. It’s such a shame that customer service was so poor. I have not cruised with MSC yet. I think I will be very reluctant to do so
Three cruise lines I'm very reluctant to patronize, despite their lower price points: MSC, Carnival, Costa. I've tried them all, but it was one and done.
Just a point regarding customer service. We had a Yacht Club Duplex Suite on the Meraviglia in May 2023. Without boring you with details, The A/C was shut off by maintenance because the temperature could not be controlled from day one and the balcony hot tub was not repaired until our last evening on the ship. We requested a room change and/or compensation which was declined on three occasions when requested. So poor customer service obviously extends to all categories on the MSC Meraviglia.
@@keithballweg9356 oh my goodness - I’m so sad to hear you had issues while cruising in such a premium cabin type - that’s awful 😞 Thanks for watching!
Thank you for the summary video, Fraser; you were much, much more than fair in your assessment! I was disappointed for you for the many challenges and downright bad service you experienced, and especially as a solo passenger and an MSC Voyagers Club Diamond member (a fact you kindly waited to mention, and their highest loyalty tier). I truly hope that MSC reaches out to you with a partial refund (taking responsibility for their dismal performance rather than OBC or future discount). My favorites so far have been Royal Caribbean, Celebrity (Edge class), and hopefully soon, Princess! Always enjoy your vlogs and looking forward to forthcoming ones from Scotland!
Hey, thanks a lot for messaging! I was SO disappointed with what I experienced on this ship, largely due to the fact that I’ve been such a public advocate of MSC before… Hopefully it’s not fleet-wide, and the issues on Meraviglia get resolved ASAP! 🤞🏼 Thanks for watching!!
Hello Fraser. Thank you for the video series, I watched them all! I was on Meraviglia for the New Years Eve cruise. I was also in a tiny cabin #10004 with the sofa bed. You're luck you got out of that one. I had to call the room steward everytime I needed the bed opened and closed so I could access the wardrobe. As for your experience, it is typical for holiday times. All the kids are out of school at the moment, the ships are crowded, it was also the Fourth of July holiday. The price is higher, the service is not great. I was surprised and disappointed they did not allow you to change the dining time. Keep on crusin' and posting!
Hey, thanks a lot for watching! I’m SO sad to read that MSC haven’t changed the configuration of that wardrobe - how simple a change is that?! Hopefully they make the change soon, as that’s VERY annoying when cruising! Thanks for your support of my little CZcams channel!!
What a shame that such a beautiful looking cruise ship had so many problems. The irony is that most of what went wrong for you and some other passengers could so easily have been rectified with no extra cost! The ship is not at fault, but the operation and management of it. Someone needs to up their game! Those involved should be able to be identified, and the future situation improved. What you have described would put me off, in case it happened to me. Thus I would look at a different cruise line. What you paid was not insignificant. I think you delivered a very precise and what appears to be an accurate summary. It wouldn’t take many minutes for the higher management of the cruise line to see this and make sure they instigated rectifications immediately. Time will tell!
Thanks Hazel - I was worried this video might seem like a moan, so I’m delighted to see that you think it’s a fair and balanced view. I do hope the relevant people watch this one - I’d love to see MSC deliver what I’m used to on this ship too - I’ve previously been such a fan! Thanks for watching!!
@@FraserAtSeaThe thing that struck my hardest was hearing you “didn’t pay enough” for proper service. It would be one thing if it was access to certain dining rooms, etc., but the hear that in the MDR where I would have thought everyone was “equal” would probably be enough to be off them for good. I think we will be sticking to Holland America! I do really enjoy your videos!
@@jeffkellyb7712 yeah, I didn’t really know what to say to that. Ah, I’ve actually got HAL coming very soon to my channel - in a few ships’ time - stay tuned!!
This was my first time watching your videos. I believe that, what happened to you, was not the cruise line's fault, but the crew's fault. I have heard many good things about this ship. I have sailed with MSC, but on other ships, and I really liked them. It was good to hear that, after the first days, everything improved, what makes me think it was lack of organization and leadership onboard.
Hi! Thanks for watching, and I’d probably agree for most of the factors. Unfortunately though, the crew do represent the cruise line, so both are probably at fault here… I’ll probably give them another try - just not yet… Thanks for watching!
There is no way I would tolerate all those avoidable problems without being miserable. Good customer service can turn a disaster into a tolerable situation. We spend so much to cruise but to have a horrible room, limited time in port, long lines, lack of customer service, and a general lack of cruise line concern would put me over the edge. You are very kind in your explanations but the reality is that for most of us, we save all year to take our cruise. It would be horrendous to experience what you did. No MSC for me. Ever.
Hey! Thanks for this comment, and I totally agree. I was fortunate to be spending a long time on ships last year, but that doesn’t make my experience any better! Thanks for watching - really appreciate your support of my little channel!
Thanks for this thorough analysis. I think I’ll pass on the Meraviglia but am willing to try MSC if the price and itinerary are too good to pass up. It comes down to bad management in my opinion and is sort of analogous to a restaurant franchise that is not up to the standard of the company. Treating paying customers like dumb cattle is not a solid business model. Thanks very much for taking us along this cruise with you!
Have done two cruises with MSC, Virtuosa and Euribia. I will never set foot on another MSC ship. Euribia was a nightmare in October 2024 round trip from Southampton . It was a hop on hop off destination ship. Poor food, entertainment and service. Children ran amok and buffet was akin to feeding time at the zoo. Drab decor and too much bling. Thanks to Fraser for his honest review.
Hi Janice! Sorry to hear you didn’t have the best time! Virtuosa is actually the ship I’ve had some of my best (ever) cruises on, so I’m sorry it didn’t work out for you 😔
All aboard timings etc. If there's a communication problem why not lie and say its 2 hours before sailing in order that people don't miss their cruise? This is a SERIOUS problem needs to be sorted.
That seemed like an absolute nightmare!! I don't think any of your requests were unreasonable. MSC has got to do better with their customer service or they will lose customers. Low fares or not...good customer service is key!!
Thanks! This video series has attracted really mixed reviews, so I'm glad you don't think I was being unreasonable! Thanks for watching, and thanks for taking the time to comment!
My first MSC cruise was in 2012 (Opera) and my last was three months ago on board the Euribia. I definitely see the things that could be improved, but most of all I enjoyed all these cruises. I've never really experienced anything unpleasant.
Your experience is exactly how I would describe the 125 day world cruise I took with MSC. Our room was the super small kind but was fine except the bed was so incredibly hard that we had a backache most of the cruise. I was offered pillows to line the bed each night which helped.. at the middle of the cruise I was up to 9 pillows after trying for 1 months just sleeping on the bed itself. Others bought 3 inch foam in port. Arrival time for ports was never correct and they would change departures all the time. Checking the app while we were on our private (just us in a car with a tour guide) tours was frequent daily. MSC excursions were $150 to $200 pp on a big bus with very few stops for only 4 hours, mostly drive bys, so for that same $200 to $400 we could get a totally private guided tour for 8 hours or more. Tendering was just a pushing and butting in line mess. Tender tickets were given out at 6:30am but that line started at 3 am and was halfway through the ship at 6:30. Tender boats were not filled because the pushing and standing up at disembarking was a safety hazard for the crew unloading passengers. The staff never explained why they asked us to stay seated. I had to find this out from customer service about rocking the boat or worse if everyone stands and moved to one side of the tender. We ran out of food. No fresh food , fruits, veg, eggs, so we had frozen weird food for time in the Indian ocean and our week crossing to America from South Africa. There's more but it matches what u say exactly.
Oh no, I’m so sorry to hear you didn’t have the best experience. Thanks a lot for watching my video, and thanks for also sharing your experience. I bet the 125 nighter was still amazing though!
@@FraserAtSea OMG.. The world is Soo incredible. It was my first time out of Western Hemisphere. Madagascar, Namibia, South Africa, Seychelles, Rio, Manaus in the Amazon (we did a survival camp where we ate bugs and caught pirahnas in a location 100 kilometers from the ship), Iceland, Northern Ireland, Latvia, Lithuania, Estonia, Poland, Sweden and so much more!!! Every port was the most incredible!!
I have been on many cruises in my lifetime on various cruise lines, I sailed on ONE MSC cruise, it was on the MSC Divina and I was not impressed. You are correct, , MSC offers cruises at great prices; however, I would prefer to pay a little more and have a better experience. By the way, I was on the same cruise with you on the Norwegian Escape last October, it was a New England/ Canada cruise as well. Thanks for making this video, it only reinforces my reluctance to sail on another MSC cruise.
Hi Mark, I was on Escape right after this. Stay tuned - my vlogs from that ship are coming up next! Thanks for watching, and thanks for taking the time to comment!
Been on a couple of MSC cruises and I suspect the problem is what you expect. It is either the ship experience, or whether you view the cruise as a way to travel and get to a lot of places with a minimum of fuss.
A very balanced review Fraser thank you and what a shame you’re not sure about travelling with MSC again. I have been on 3 MSC ships and never experienced what you did on this ship (except a long queue at a tender port which is often the case) What a crazy itinerary……… I just can’t imagine why they would do this, an extra day at sea would have been a better option maybe. As for customer service, I’ve had to speak to customer service a couple of times on other MSC ships and they have always been so helpful and friendly (even sending a bottle of wine to our room as a goodwill gesture). I honestly think the problem you had with guest services and the dining room manager is all to do with the senior management on the ship its self. Their attitude has percolated down and they probably are due a good shake up. 😀👍
Joy, thanks for this comment. I do hope it’s ship-specific, as I’ve previously been a huge advocate of MSC as a cruise line. I couldn’t believe how wide-spread the problems felt on here - hopefully a one-off! Thanks (as always) for watching, and therefore your support of my little channel!!
We were on the MSC Euribia last year in the Yacht Club. We thought the food would be of a better quality. We were wrong. Food quality was really poor; service within the Yacht Club was great! Outside though it was a nightmare trying to get service. We had a great time and met some really nice people. But I don’t think we would sail again on MSC. Inconsistent service and food quality being the primary reasons.
Oh wow - this is an interesting comment - I’ve always assumed that the Yacht Club would be amazing in terms of service. Sorry to hear you struggled - what a huge amount of money to spend on something sub-par. I’d really like to try YC at some point, but a little out of my price range currently… Thanks a lot for watching, and thanks for waking the time to leave this comment!
Totally agree, I was on Euribia in May and Grandiosa in Yacht Club. The food was poor and mostly bland. The " whipped cream" was cream substitut, come on!! The service was top notch though. I had to change cabin 2 times, due to noise problem. The situation was handled quickly by the head receptionist. It's sad what the fantastic facilities in Yacht Club, don't offer real gourmet food. At least they don't call it fine dining anymore
The route was weird because of a 100 year old law we have in the U.S. . .The Jones Act treats U.S. cruise ships and passengers differently from foreign cruise ships and passengers. While the act allows U.S. ships to travel directly from U.S. port to port, it prohibits foreign ships from traveling directly from U.S. port to port. So you can't blame MSC for that.
Yeah, this is a fair point. I totally do understand that though - my criticism when it comes to that law is the overall route planning, and also the onboard management of the situation. We had passengers passing out in line - just put a few chairs out and offer free water when you know that guests are going to be standing in lines for hours… Thanks for watching, Rob!
Yeah, this is a fair point. I totally do understand that though - my criticism when it comes to that law is the overall route planning, and also the onboard management of the situation. We had passengers passing out in line - just put a few chairs out and offer free water when you know that guests are going to be standing in lines for hours… Thanks for watching, Rob!
No excuse. HAL does the same ports but we only had one tender and immigration and it was smooth as silk. Very poor management on the Meraviglia is the cause here.
The first shoe box of a cabin you were allocated was not fit for purpose. Furthermore it did not give you or the passengers on the other sides any privacy as not only could you hear conversations from both sides , they could hear you. I get it it’s immigration laws but surly it was up to MSC to make sure their passengers were comfortable whilst waiting and not standing for prolonged periods of time. If they could not give out accurate and consistent timings to board on port days I shudder to think how you could prove this whilst standing on the port seeing the ship sail off. Thank you for your Frank and honest review, MSC will not be a company if my choice in the future as I’ve also heard similar reports from other cruisers.
Hi Scotty, thanks very much for watching - I’m glad it sounds like you’ve enjoyed this one. I agree re explaining yourself as the ship sails out - that was be stressful, and near impossible. Thanks for your support!!
Its a difficult one... The average cruise passenger save to go on holiday , taking leave from work and all that it entails. I think its different for travel bloggers as they'll go on nore cruise ships more frequently. So although it may be disappointing for them they know theyll go on another trip soon. Where as the average cruise passenger won't and a bad experience will really affect their view of the overall holiday. We had a disastrous MSC Virtuosa trip and won't go on a mega ship again. Food poisoning was so bad, my 78yr old dad getting it first then I got it. Day 4/7 were spent in the cabin . Off on Sky Princess in November. MSC ships are beautiful - all show no substance 😢
Thanks for watching! While I do understand your view on travel bloggers, I do disagree - I pay the same for my cruises as non travel blogging guests, and so don’t think I should feel any different about a bad experience. Sorry to hear you had a bad experience on Virtuosa - she’s actually one of my favourite ships, and I find she offers a consistently strong experience (in my case, anyway). Thanks for watching!!
Oh yes I'm sorry I know you pay for you're own trips , I'm sorry I worded it wrong. The issues you had with MSC were unacceptable and we all should get an acceptable standard of cabin and communication from the staff. What I was trying to say was the impact on a negative cruise experience would potentially put people off future cruises because of the fact they may do one a year and they want a quality holiday. Those in the social media cruise will have more opportunities to move on with the next cruise experience quite quickly. I'm sorry I didn't explain myself very well. I love your vlogs and I love the MSC ships unfortunately I had a bad experience and it certainly made me think about an MSC cruise in the future. Can't wait for the next cruise vlogs coming out 😁😁
I just found you & have subscribed right away. My husband & I took the exact same cruise last September. I knew MSC had a hit or miss reputation but we got an amazing deal so I figured what the heck. We used to live in a couple of the New England states & had been to some of the Canadian ports as well so nothing to lose. I was surprised to hear that the itinerary had not changed. We were told there had been an over-booking of dock area at one of the ports so this in and out of the US was a one-off. guess not. It did make for an incredible delay when a large group of travelers decided they didn't have to to go immigration, either time, so none of us could disembark till they were called by name to come down. Twice! Dinner service started out great but deteriorated over the course of the cruise. Because we paid such a small price for the cruise, we took the inconveniences in stride. I think we might do another MSC cruise again only if we can get the same kind of deal. I can put up with quite a bit just to be on the water :)
Ahh, hello! Also, thanks so much for subscribing - I so appreciate your support! I probably will try MSC again, but only at one of these irresistible rock-bottom prices. Who knows - stay tuned. Welcome to my channel! 😊
We've seen so many mixed reviews on MSC - we'd love to try them. Their ships are so glam! Ok that cabin is pokey and the bed would have been an issue for us for sure. It seems you had a catalogue of disasters on this cruise. We've never seen queues that long to get off or back on a ship! Sounds like a nightmare - I'd have had the worst anxiety with all those different on board times!! Great review. Cheers 🍻
Thanks for giving such a great honest review. My experience with MSc world Europa found a similar lack of good customer service. I don’t think I’ll ever travel with MSc again . I’ve been with a few cruise lines and I’ll happily go back to them instead.
Thanks for watching, Brenda - always appreciate seeing your name pop up! I do hope it’s something they re-think, as I’m hearing so many consider it a ‘one and done’ experience, rather than one they’d love to go back to…!
MSC = Most Shambolic Cruise (ever)? Certainly seemed like it for you and it only seems the last few ports of call lifted the experience for you. You were a paying customer, it doesn't matter what grade of cabin you were in and you should have received better respect from the customer service crew. Seeming to not want to bother, or care or make any effort for you just because you paid a basic fare is a terrible customer service model. Your problems were not trivial (especially the smoke alarm) and they should have responded immediately. I'm surprised they chose to disregard your previous loyalty to MSC as even that didn't seem to count for anything.
Hi Richard, thanks for your comment! I agree - I was amazed that I just couldn’t find anyone on the ship to take me seriously. I thought the hidden TV cameras were going to come out when it came to the smoke alarm - I got to the point where all I could do was have a laugh to myself… 😂 Thanks a lot for watching!
The solo room you got is disgraceful. A sofa bed? Are you kidding! It should have been seriously discounted and you should have been aware of what you were getting.
We've done 2 MSC cruises on the Virtuosa. Both of these were in the Yacht Club and although we had issues on both, generally we remember them fondly. The same can't be said for our Regent cruise on the Grandeur, we won't cruise with them again.
Oh no - what a horrid shame that your Regent cruise wasn’t amazing - I can only imagine your price point for that…! Virtuosa is one of my favourite ships - I’ve consistently had great experiences on there! Thanks a lot for watching!
Thank you so much for your detailed and honest review. I am thinking about cruising for the first time in my life and was considering MSC because it has two ports near my home town. But your helpful review has caused me to rethink. What you pay for your cruise should not impact customer service! How disappointing. So glad I found your channel!
Hey! Thanks so much for watching and taking the time to leave a comment. It’s never my goal to make people not book, but I do pride myself in offering really honest reviews. If it’s not great, why lie and pretend it is? Thanks so much for watching!
Hi Fraiser, you know I love your video synopsis. I have been out of pocket as I was on Virgin Voyages Scarlet Lady cruise out of Barcelona ( I recognize your tee shirt.). As I catch up I was excited to se your enthusiam with Manhattan the city i was born, raised and have fond memories. I have never cuised out of Brooklyn and the ferry info was invaluable. Was this trip September 2024? I hope they have made some changes since your challenging cruise. I wish you would've captured the sail away. While MSC is not the cruise line for e based on many reviews and customer service experience. I appreciate you commentary and please keep the reviews coming and let us know in advance when you are cruising out of Miami or Barcelona. Remember everyone time is PRICELESS!
Hello! Ahh, thanks a lot for following along - I so appreciate it! I’ve just released my first NCL video, featuring a Manhattan sailaway - you might enjoy that, too! czcams.com/video/KJpTHAgZo0Y/video.htmlsi=KSYRDb2tBs5CEmZl Hope you enjoy catching up - welcome back!!
That first cabin was a cell not a stateroom and no amount of glitz and bling in those ‘fit inducing’ flashy public areas can make up for it (all fur coat and no knickers as the old saying goes). Anyway thanks for a quality and fair video because I now know I will 100% never cruise with MSC. In 6 weeks time I’m sailing Cunard Queen Victoria from Istanbul back to Southampton and can’t wait. Great presentation Fraser 👍
Hey, thanks for watching! Istanbul to Southampton will be such a gorgeous route from Cunard - I hope you have some interesting ports in there! Thanks for watching - I do agree re: my initial cabin - how on Earth that is suitable as a cabin, I'll never be able to understand, ha!
MSC cruises are fine until you need Customer Service. If you don't need to contact them the cruise can be great. Once you have to make contact with 'Customer Service' it's almost easier to get off at the next port.
Hi Barry, unfortunately this was my finding too. Lots of people with no authority or ability to help sadly. Thanks for watching and therefore supporting my channel!
I have mostly cruised MSC under YC and it has been nothing short of amazing. But I will say when we venture out to main ship it seems like hunger games. The standard buffet dining would never be an experience we would pay for. I hope they work to elevate all classes or it will be a race to the bottom.
Hi Shawn, thanks for watching, and great comment. I’d love to see what goes on inside YC, as it must be so different to the main ship areas! Thanks for your support!
I traveled on the Meraviglia two years ago. It was my first MSC cruise although I’ve been on over 50 cruises on various other cruiselines. I went with my husband and adult daughter. We all agreed we will not sail MSC again.
Hi Mildred, thanks a lot for watching my video, and therefore supporting my little channel - I really appreciate it! Sorry to hear you also had a bad experience - I’ll probably try again, but at a really low price point!
I sailed on the Meraviglia twice last year with very similar experiences to yours. My feeling is like yours. It would have to be a very good deal to try MSC again.
I almost took this same cruise out of NYC in May, but I had heard some very bad things about MSC's food. Something like " You want to be in port every day so you don't have to eat on the ship." I took HAL for my eastern Canada and Bar Harbor cruise. I prefer the smaller ships. Nicer than expected cabin, tender and immigration was very easy and efficient. Very glad I missed the Meraviglia!
Ah, it’s VERY different on here to HAL, but I’d also say that it’s much cheaper to cruise with MSC, so it’s important to remember that when you compare. I’ve got a HAL series coming soon - you might enjoy that! Stay tuned! 😊
I was about to book a 7 day cruise to ocean cay and Nassau on Meraviglia, when I found your series of MSC Meraviglia (with the same studio inside cabin) and I have truly mixed emotions as the price is good and I reallly want to cruise out of NYC.
Hi Fraser, I've seen the video's made on this cruise and from the start I thought I would run away if this would happen to me. Giving you that cabin was really outrageous. Following other channels as well I already decided not to cruise with MSC but this made me even more serious about it. I'll stick to NCL and Princess and next year Costa gets another chance. Regards, Maya
Hi Maya, great to see your name pop up - hope you’re well! I agree - that room really was mad to check in to - I still can’t believe that’s an actual cruise ship cabin 😂 Interesting that Costa’s getting another chance - I’ll look forward to your review of that!
@@FraserAtSea Last May I was on Grand Princess for 15 days in Alaska. That was the best vacation I had all my life. A friend I met last year on NCL Gem joined me with her sister in law. And they both will join me in December on Regal Princess to Mexico. Costa gets another chance (May 2025) because I will travel with my sister this time so that will be totally different then cruising solo. And in May 2026 I booked (solo again) on Sky Princess for a 28 days Northern Europe cruise. So you see you got me totally edicted on cruising LOL. Stay safe and enjoy life!
Fraser, I am sorry you had such a bad situation on this cruise. I would write a long letter to the CEO, and I wouldn't sail with MSC again. Your first cabin was absurd. I enjoy watching all your videos....thank you.
I think the £1400 was a lot to pay for the first cabin you were given. That’s very poor value for a single cabin like that. I always thought of MSC as being cheap but maybe not. I have done a lot of cruises with various lines and I don’t think we have ever arrived late in port. Very strange.
Yeah, I think lots of people assumed I had paid very little for this cruise when they saw the cabin, so I wanted to be open about pricing in this video. I agree - poor value for that tiny cabin!
Oh wow, 22 days will be such a long time on there! Don’t worry - I’ve had good cruises in addition to this rogue one with MSC - hopefully you’ll be in the good category! Where are you going?!
Beautiful ships......take some food with you !...Fraser is right though MSC can deliver but I think are failing currently...they are not alone in that respect !
@@FraserAtSea my only other cruise was on Princess last December and it was 33 days! It was awesome! This MSC cruise starts in Genoa and does 7 stops in the Med then transatlantic with 3 stops in Carribean and ending in Miami! It was really affordable so hopefully it isn’t a case of “you get what you pay for”! $1100 fare and taxes/port fees. I don’t drink so that will help.
Don’t listen to every body saying their opinion… go and check for yourself. MSC is a great line and you are going to have a great time … his experience may be exaggerated just for clicks
Just got off a 7 day out of Rome on the Seaside. It was a nightmare! Every single day to the point we were looking up airfare home for each port. We are avid dcl, carnival, and royal fans and the environment on this ship was a shock.
Oh no! I’m SO sorry to hear you had a bad experience - what was it that caused the issue? I do think you must remember the prices when comparing to lines like Disney, but you’ve also named some comparable companies there, so keen to hear more. Thanks for watching!
Passenger to Crew Ratio is one of the highest and so service is exceptionally poor. Plus the Staff are poorly trained after the pandemic. Plus thousands of kids running around and occupying every hot tub and seat in theatres. Good bye and good riddance MSC
Hi Tim, thanks for your comment. I agree - quite a few challenges, that I hope MSC learn quickly from to avoid becoming the last resort.. Thanks for watching, and therefore supporting my channel!
We have done 3 cruises with MSC, but we probably will not return to MSC again. Had very similar experiences as you did. Waiting and queuing forever the whole cruise it was awful. MSC ships are just too crowded and way too many people on board for what they can handle. And yes we cruised all of them off season so at their lowest pax points. We will get back to Celebrity, Holland America and Azamara are much nicer experience.
Hi Mario, thanks for watching, and thanks for taking the time to comment - both of these actions really do support my channel, so it's much appreciated! Sorry to hear you haven't had the best experience with MSC - I probably will try them again, but it'll need to be at the right price point, for sure! Thanks again, and HAPPY CRUISING!
Beautiful ship, Fraser! So it’s a shame about the problems but it’s an even bigger shame that the crew weren’t willing to help when it sounds like they could have done more!
Hi Ben, thanks for watching - glad we’ve found each other! I totally agree - I felt as though so much more could have been done… Thanks for watching mate!
My wife and I are going on a couple christian cruise on one of the MSC ships in February.i will see how it will be. Worst comes to worst we will go back to celebrity cruise ships.and wont look back.
I gotta say that the pinkish color in the room is horrific. I haven't heard anything good about MSC. They are a cruise line I wouldn't even consider booking with, no matter their prices.
Hello! It’s actually quite nice when you’re in the room - I didn’t think twice about it until I saw so many CZcams comments hating on it, ha! Thanks a lot for watching!!
All in all, I hope you complained to MSC and got some recompense. Again, there should be no correlation between what you’ve paid in terms of room and levels of service from staff.
I have never heard a good thing about MSC. I wouldn't sail with them even if it was free. The interiors are tacky and there are way too many people. You shouldn't have to go to an extra-fee restaurant to get good food and service. Thanks for a detailed review.
Hi Joan, thanks for watching! Their ships are really beautiful in the flesh, although very ‘over the top’ in a lot of cases. I totally agree re service - good service should be a basic - not an extra! Thanks again for your support!
So, you are going by word of mouth? The interiors are far from tacky...., and the number of people depends on each sailing....clearly you do not know what you are talking about!
Not been disappointed with MSC. Been on several cruises, and have two more booked in the future. I guess if I continue to cruise enough once in a while, had a few bumps in the road.
I will never sail with MSC after seeing these videos. The ship is beautiful, but I prioritize service and good food! Hopefully, I’ll bump into you on a Virgin voyage! Cheers 🥂
Hello! I’d agree that this cruise has been POOR, but I would echo that this isn’t the MSC that I’m used to - some of my best cruises have been with them, which is what makes this so frustrating 😩 Thanks for watching, Drew!
We took the Meraviglia in 2022 for a Mediterranean cruise. One thing we didn't like was there is no adult only pool. We had kids unatteneded in hot tubs and even sitting at the bars.
Hello! Ah, this is an interesting point - I thought the pool at the back was adult only, but my cruise was too cold to test that logic as we were cruising to Canada in the Fall. An interesting observation! Thanks a lot for watching!!
@@FraserAtSea That's what we thought. It would have been the perfect place for an adults only area. It was separate from everything, had a small bar and pool plus a seating area. Nope...it was open to everyone. There are so many pool areas that are for kids.
Thanks Fraser. I wouldn’t cruise with MSC if you paid me, even in the yacht club. It’s like a bus service with new people embarking/disembarking at every port. Not for me. Hope your next cruise is a better experience😊
It looks like such a beautiful ship, too bad the experience didn't match. I was wondering if you decide not to disembark, do you still need to get your passport checked?
Hi Rocco! Agreed - it’s such a gorgeous ship, and I really do hope they fix the onboard experience, as it would be wonderful if it were to match! I believe that everyone needed to get checked, yeah. If you weren’t heading ashore, you would go down in the last available window, which I think was around 1pm! Thanks for watching!
That's strange planning. I went on a cruise like that on the QM2 last year, we went from NYC to Canada. Then we went to Boston, where we had to go to immigration; folks who had excursions went first and it went pretty smoothly. It sounds like MSC slapped this cruise together quickly.
Thanks a lot for watching! Yes, lots didn’t go to plan on here unfortunately, so I’d probably agree - not a huge deal of planning for this itinerary, by the looks of things. Thanks again for your support!
How disappointing. I live in NYC and have been tempted by the Meraviglia with its low prices out of Brooklyn. But so many bad reviews! Your experience may have been the worst (but even if so, not by much). And I'm an introvert who craves quiet; these ships seem so noisy. So I'll likely pass and always choose another line.
Hey Abraham, thanks for watching! Annoyingly, I’m usually a huge fan of MSC, but faced a huge amount of challenges on this ship, as you’ve seen in my other videos already. I’m hoping my experience was a one off while will have been resolved by now, so keep an eye on those reviews and maybe don’t fully write off. As I said, I’d go again for the right price and the right ports…! Thanks so much for watching my video, and therefore supporting my channel!
In the past year I have sailed on the Virtuosa (from Southampton) and the Spendida (from Genoa). Both are mighty fine ships, lots of facilities and wow factor. Enjoyed the cruises very much, would be happy to sail on these newer larger ships again. Yes, the Virtuosa can get overcrowded, especially in school holidays when there are lots of children onboard and the cabins are using the 3rd & 4th beds, but with careful planning there are solutions to these problems. Also, on the Virtuosa the tender service did strugle to provide capacity, I didn't go ashore that day but comments from other passenger left me in no douby that MSC failed to provide an adequate level of service. Your cabin was abysmal, clearly the ship oversold single cabins and you should not have been offered such. Likewise seating at meal times. I want to visit the Adriatic, MSC only offer their very old & smaller ships on these cruises, I feel they will lack the wow factor, I am avoiding MSC for this reason.
Great comment - thanks for watching! I’m actually replying to you from my Adriatic cruise, and we were docked beside MSC Armonia multiple times this week. You’re right - she’s a much older and smaller ship, and isn’t like the big ones from a ‘wow’ point of view. That said, I’d like to give her a try at some point!
@@FraserAtSea Thanks, I haven't ruled it out, it is certainly a cheaper option compared to going with Marella, and possibly with P&O too. I can arrange my own flights and transfers, did so in May with no problems. Which ship are you on, I have a work colleage on a Celebrity ship from Ravenna, but these are 10 day cruises and as still I work are too long for me.
My experience with MSC is that they truly don’t care about customer service. Most of the time things generally work ok. But when there is a problem, customer service doesn’t care.
You know, I’d have disagreed with this before this cruise, but then I’d never had anything go wrong. Sorry to hear you’ve also seen this side 🤦🏻♂️ Thanks for watching!
Seems everywhere in the travel Industry has lost customer service and trying to claw back their covid losses. Unemployed good staff are probably NOT coming back. They've gone elsewhere - permanently.
@@FraserAtSea Same for Hospitality and other industries. When laid off during covid, they found greener grass elsewhere and probably in a covid / recession proof occupation.
I just now stumbled upon your Vlog -- nice to hear a fellow Scot. My travel agent REFUSES to book us on MSC, so I watched this with interest to get your view. After this, I think we'll stick with Celebrity and Regent.
Hi Tony, thanks for watching! Always great to find a fellow Scot on here - at least you’ll understand what I’m saying, haha! I think the MSC experience would be VERY different to Regent for you - that in itself would make a fascinating perspective! I have a few MSC series on here now that you may find useful 😊 Thanks for commenting and supporting my little channel!
Have to remember those prices include the solo supplement. So two in a room would cut the daily rates per person in half. Now what they charged you for that original room was definitely a joke,
Hey Vincent - yup, agree! The fact that first room came in at that price really is funny - I’m not sure what they were thinking… Thanks for commenting!!
I'll tell you it starts and ends with the Captain. From what I can tell from this trip they need to replace the Captain!!! Seascape, Seashore, you never hear about these complaints!! Mind you they don't have any control of the room complaints you had for the inside room. WOW what a horrible room! MSC should be ashamed!!! Absolutely unforgivable! What a sham of a ship!! I won't EVER be on this ship! Customer service seemed to be an absolute shxx show! MSC give your head a shake and I know you're looking at these comments. My husband are trying MSC next month. Be aware I Am video taping things, I am making notes of everything that goes on and I will be just as critical!
Tina, thanks for watching. I usually love MSC, but this cruise felt a bit different unfortunately. I’m sure you won’t need to worry about your upcoming trip - there have been lots of reassuring comments from recent cruisers on these videos to say it has really improved!
All I can say is... Thank God for Closed Caption... otherwise I couldn't understand 75% of what you were saying... Maybe that was part of the problem with Customer Service... I'm sure that those "International" representatives didn't understand half of what you were saying... I don't know where your accent is from, but I would suggest to try to "americanize" it a little bit so you can be a little bit more intelligible to English speakers from differernt parts of the world. BTW, that first cabin was horrible... glad you were able to move... but charging $18 more per day was the typical thing Cruise Companies are doing these days... Nickel and Diming...
Hi James, I’m from Scotland. As much as I’d love to make me easier to understand, it’s really difficult for me to Americanise it. Believe it or not, this is it muuuuch more neutral. Ha, thanks for watching with the captions! 😊
You mentioned that you had to move rooms again when you had the defective smoke alarm - what type of room did they give you then, and was that your final room assignment? I live in Florida and cruise frequently, though never with MSC. I am also a solo cruiser. With this type of review, and with others I've read, I'm not terribly enthusiastic about booking a cruise with MSC.
Hi Cathy, thanks for watching - really appreciate your support! Thankfully, that was indeed my final room move - not sure I would’ve coped overly well with another on top of that one, ha! I’m taking a break from them currently, but probably will try again at some point…
.. as a Brit, that loves to winge.. I can't take this video seriously as there is no answer back from the cruise line. If one only winges on-line and doesn't follow up with the Management formally, and demand a response to each of the mostly valid issues, then it's just ... pointless. If there is a formal response, ten lets hear it. The onboard Managers clearly failed in their roles, esp initially, so anything they said, was just ass covering. Also, making a formal complaint and alerting them to the 47,000 views, might just make Corporate improve the attitude of the Management onboard.
Fraser how soon before sailing did you find out your cabin number? On the deck plans on cruise mapper it does say your cabin has a single sofa bed and is connecting on two sides. You said your package gave you the option to select your cabin number, but you didn't utilize that option? Curious as to why? Was this a sort of a GTY then? Right here on youtube there are tours of your exact cabin type showing the sofa bed so it really shouldn't have been such a dissatisfying surprise. I would never book any sort of GTY for this exact reason, I like more control on my bookings. This is not the fault of the cruise line fraser really, Lesson for you, always know exactly what you are paying for!!
Hi Wendy, good question, and I'll hold my hands up. I actually spent most of last year living on cruise ships, so was ship hopping across lots of different cruise lines. Being totally honest, I naively assumed it wouldn't be an issue and was more focussed on the ships I was travelling on prior to this - I'd cruised solo on the sister ship to Meraviglia, so just assumed the solo cabins would be the same. Thanks for watching, and I do totally hear you!
It’s seems like MSC is okay until something happens that’s not okay. There is no consistency in the customer service. It’s like once they have your money they don’t care at all about your experience on the cruise- I can’t risk my valuable vacation time on inconsistent experiences. MSC is not for me. Things happen on all cruises, it’s the way the cruise line handles it that makes or breaks your vacation experience. Love the content Fraser🎉🎉
Heyy, thanks so much for watching and therefore supporting my little corner of CZcams! I couldn’t agree more with this - how a cruise line handles an issue is the real determination of how much they care! I’m not sure I fancy another vacation on this ship in the short term… Maybe one day! 👀
All pre-covid: Best included food we've had is NCL Bliss. Good staff all around. Best on/off ship - start, ports of call and end - RCL - and their big ships are best. eg Symphony. Worst Queen Mary 2. Best customer service - RCL hands down. They admit mistakes (or accept you made an error in good faith) and fixed them with no arguments. Also got some compensation we didn't expect and didn't ask for. Princess? My 'cardigan' liner. OK but nothing exciting, even on their flagship the Regal. Australian admin goes into denial, slow mode and play 'ping pong' between them, the agent and the customer. They didn't understand the common law of agency until I spelt it out for them. Once they pay commission to a travel agent, it becomes a Princess agent (not the customer's agent) and Princess are liable for the actions of travel agents. That includes refunds. You do NOT have to go through the travel agent. That may be their preference but by law you can dump the agent anytime you like and deal direct.
Don't be afraid I've been on Meraviglia 3 times,and had a great time even the one that I didn't go where it was suppose to,and the cruise it,s self was fun!!!!🎉
Hey! I cruised on Celebrity a good while ago before I started vlogging. Hoping to get out with them again at some point, so ‘Watch this space’ I guess!
The cabin looks terrible! A sofa = horrible! (Maybe OK for children - but not for full paying adults.)😳😳😳 Customer service sounds dreadful with regard to your room fiascos!😣😣😣
@@FraserAtSea Exactly - & not knowing that you were travelling ‘solo’ in the MDR & not allowing you to change your dining time to a later slot “because you haven’t paid enough” is utterly ridiculous! They should refund part of the cost of this cruise to you - as it was not the standard that should have been provided!🤨🤨🤨
Looks like your first room was for performers and/or staff! Bet that sofa bed was meant to be used conjunction with the connecting room. Not as stand alone. Either as day sofa and/or bed for staff on different shifts. Second bedroom with a lock!
Hi John, thanks for watching! I’ve actually done some research on this room, and have more context behind it now. You can read more on my website, here: www.fraseratsea.com/the-worst-cruise-ship-cabin-ive-ever-seen
MSC can be hit and miss. Splendida was superb in 2009. Virtuosa was average on 2 sailings. Magnifica was okay. Divina okay. The staff can be a wee cranky. Cabins are great. Prices good. Food decent. Drinks package is good.
11:20 suppose smoke detector modification with a baseball bat wouldn’t be considered a good option by them😂😂😂 My sanity would’ve been melting away by this stage.
Ha, this comment made me laugh out loud - can you imagine I’d just taken matters into my own hands?! I reckon I’d have been kicked off at the next port, haha! 😂
Thanks for checking out my FULL REVIEW of my cruise onboard MSC Meraviglia. If you're new here, please click that SUBSCRIBE button to support my channel, and remember to give the video a THUMBS UP too!
Thanks a lot, and welcome onboard!
Treat yourself to a celebrity edge class ship. You will never go back
@@barrygleen2042 oh, I’d absolutely love to try EDGE class!
Some of them are okay. I had a friend who just went on one and they said it was okay. Lots of charges for things like Norwegian I guess.
You are a better man than I. I would have been furious to experience this type of service. Let’s face it, ships are ships, but service can make the customer return.
Hi Chris, thanks very much for watching. This cruise tested my patience, but I’m glad I weathered the storm, haha! Thanks for your support!
Have to say that I had far better service on msc than with Ambassador. It's a bit strange with passengers leaving and arriving en-route but you get used to it.
Side topic, but this guy has the most amazing accent I’ve ever heard! I could listen to him speak all day. I’m an American, by the way, and we rarely get to hear such an amazing accent. 👍🏼 Now, carry on.
This is SUCH a lovely comment, and I need to thank you so much for it. I get really mixed reviews on my accent, and it can sometimes be difficult not to take it personally, so thanks so much for your positive sentiment - it’s so appreciated!
What a great accent. It was so interesting to listen to that sometimes I would run it back just to hear it! Thanks for sharing!
Scottich
Thank you Fraser for your very informative, in-depth, and personal videos! I loved watching this series and it's even prompted me to be a subscriber! To be honest, I had previously been thinking about going on an MSC cruise but your series has helped me decide that I never want to cruise MSC, despite the lower price-point. Your videos aren't the only reason I've made this decision, but they've added to the voluminous other negative press I've seen from other vloggers about their experiences on MSC. After recently watching videos of other vloggers being harassed by on-board staff, being kicked off ships for suspected "negative" reviews, etc., your videos only solidify the impression that MSC is awful and will do anything to hide it from the public. Try cruising on Princess - it's my favorite!
Hello! Thanks a lot for watching - really appreciate the support! I’m usually a massive fan of MSC, but lots on this cruise didn’t go to plan, which I’m still really disappointed about to be honest!
I’ve actually cruised with Princess before really launching my CZcams channel, and LOVED them! Maybe one day… 🤞🏼
I've heard way to many complaints about MSC. 🙁 I must disagree about it being a fair point to base service on accommodations. Receiving more amenities is valid and expected in suites compared to insides, but the rudeness you encountered at every turn was horrible and should've never happened regardless of class booked. I'm still amazed at how bad their organization was with long lines everywhere. Making you wait for your key that long was unacceptable. They could've sent you off to enjoy your day and moved your bags over for you allowing you to pick up the new key on your return. Then again they probably would've deactivated your old one so you couldn't get back on-board. 😂 You are a good sport making the best of a bad situation.
Thanks for this Tammy - I’m glad you think so! I hope you’ve enjoyed this series - I promise the next one will be different…!!
I’ve been watching your videos on this particular cruise. It’s such a shame that customer service was so poor.
I have not cruised with MSC yet.
I think I will be very reluctant to do so
Thanks a lot for watching, Donna. I really appreciate your support!
Not a all.. I was cruising 2 times on this ship and I love it
This ship is notorious for terrible customer service and terrible food!
Three cruise lines I'm very reluctant to patronize, despite their lower price points: MSC, Carnival, Costa. I've tried them all, but it was one and done.
Fair - I do think you need to try them before you knock them. Thanks for watching!
Love Carnival HATED MSC
Just a point regarding customer service. We had a Yacht Club Duplex Suite on the Meraviglia in May 2023. Without boring you with details, The A/C was shut off by maintenance because the temperature could not be controlled from day one and the balcony hot tub was not repaired until our last evening on the ship. We requested a room change and/or compensation which was declined on three occasions when requested. So poor customer service obviously extends to all categories on the MSC Meraviglia.
@@keithballweg9356 oh my goodness - I’m so sad to hear you had issues while cruising in such a premium cabin type - that’s awful 😞 Thanks for watching!
Thank you for the summary video, Fraser; you were much, much more than fair in your assessment! I was disappointed for you for the many challenges and downright bad service you experienced, and especially as a solo passenger and an MSC Voyagers Club Diamond member (a fact you kindly waited to mention, and their highest loyalty tier). I truly hope that MSC reaches out to you with a partial refund (taking responsibility for their dismal performance rather than OBC or future discount). My favorites so far have been Royal Caribbean, Celebrity (Edge class), and hopefully soon, Princess! Always enjoy your vlogs and looking forward to forthcoming ones from Scotland!
Hey, thanks a lot for messaging! I was SO disappointed with what I experienced on this ship, largely due to the fact that I’ve been such a public advocate of MSC before… Hopefully it’s not fleet-wide, and the issues on Meraviglia get resolved ASAP! 🤞🏼
Thanks for watching!!
Hello Fraser. Thank you for the video series, I watched them all! I was on Meraviglia for the New Years Eve cruise. I was also in a tiny cabin #10004 with the sofa bed. You're luck you got out of that one. I had to call the room steward everytime I needed the bed opened and closed so I could access the wardrobe. As for your experience, it is typical for holiday times. All the kids are out of school at the moment, the ships are crowded, it was also the Fourth of July holiday. The price is higher, the service is not great. I was surprised and disappointed they did not allow you to change the dining time. Keep on crusin' and posting!
Hey, thanks a lot for watching! I’m SO sad to read that MSC haven’t changed the configuration of that wardrobe - how simple a change is that?! Hopefully they make the change soon, as that’s VERY annoying when cruising!
Thanks for your support of my little CZcams channel!!
What a shame that such a beautiful looking cruise ship had so many problems. The irony is that most of what went wrong for you and some other passengers could so easily have been rectified with no extra cost! The ship is not at fault, but the operation and management of it. Someone needs to up their game! Those involved should be able to be identified, and the future situation improved. What you have described would put me off, in case it happened to me. Thus I would look at a different cruise line. What you paid was not insignificant. I think you delivered a very precise and what appears to be an accurate summary. It wouldn’t take many minutes for the higher management of the cruise line to see this and make sure they instigated rectifications immediately. Time will tell!
Thanks Hazel - I was worried this video might seem like a moan, so I’m delighted to see that you think it’s a fair and balanced view. I do hope the relevant people watch this one - I’d love to see MSC deliver what I’m used to on this ship too - I’ve previously been such a fan!
Thanks for watching!!
@@FraserAtSeaThe thing that struck my hardest was hearing you “didn’t pay enough” for proper service. It would be one thing if it was access to certain dining rooms, etc., but the hear that in the MDR where I would have thought everyone was “equal” would probably be enough to be off them for good. I think we will be sticking to Holland America! I do really enjoy your videos!
@@jeffkellyb7712 yeah, I didn’t really know what to say to that. Ah, I’ve actually got HAL coming very soon to my channel - in a few ships’ time - stay tuned!!
@@FraserAtSea , looking forward to that!
This was my first time watching your videos. I believe that, what happened to you, was not the cruise line's fault, but the crew's fault. I have heard many good things about this ship. I have sailed with MSC, but on other ships, and I really liked them. It was good to hear that, after the first days, everything improved, what makes me think it was lack of organization and leadership onboard.
Hi! Thanks for watching, and I’d probably agree for most of the factors. Unfortunately though, the crew do represent the cruise line, so both are probably at fault here…
I’ll probably give them another try - just not yet… Thanks for watching!
My wife and I enjoyed meravigia. Crowded but beautiful ship. We got off Quantum of the seas two months ago and my wife said to me. "I miss MSC"
I was a year ago on that one and it was beautiful experience .. loved it and will go over and over again
Thanks for this comment Donna - I’m so glad my experience seems to be unique - fingers crossed it stays that way…!!
Your first room was a dreaded "mother-in-law" room.
Haha, this comment put a smile on my face - what a reference!
There is no way I would tolerate all those avoidable problems without being miserable. Good customer service can turn a disaster into a tolerable situation. We spend so much to cruise but to have a horrible room, limited time in port, long lines, lack of customer service, and a general lack of cruise line concern would put me over the edge. You are very kind in your explanations but the reality is that for most of us, we save all year to take our cruise. It would be horrendous to experience what you did. No MSC for me. Ever.
Hey! Thanks for this comment, and I totally agree. I was fortunate to be spending a long time on ships last year, but that doesn’t make my experience any better!
Thanks for watching - really appreciate your support of my little channel!
Thanks for this thorough analysis. I think I’ll pass on the Meraviglia but am willing to try MSC if the price and itinerary are too good to pass up. It comes down to bad management in my opinion and is sort of analogous to a restaurant franchise that is not up to the standard of the company. Treating paying customers like dumb cattle is not a solid business model.
Thanks very much for taking us along this cruise with you!
Hello! You’re so welcome - thanks so much to you for watching, and therefore supporting my CZcams channel!
@@FraserAtSea No, no, thank you! 🤓
Also please come back to New England, there’s more to see/do/eat/drink, etc!
Great series of videos, I love the way you compose the videos. It feels like we are cruising with you. Great work!!!!
Thanks so much! I’m really glad you enjoy - thanks very much for watching!
Have done two cruises with MSC, Virtuosa and Euribia. I will never set foot on another MSC ship. Euribia was a nightmare in October 2024 round trip from Southampton . It was a hop on hop off destination ship. Poor food, entertainment and service. Children ran amok and buffet was akin to feeding time at the zoo. Drab decor and too much bling. Thanks to Fraser for his honest review.
Hi Janice! Sorry to hear you didn’t have the best time! Virtuosa is actually the ship I’ve had some of my best (ever) cruises on, so I’m sorry it didn’t work out for you 😔
We did 2 Virtuosa cruises. It is badly designed. Bars are too small due to all the space being taken up by the mall on deck 5.
Agreed!Only good reviews come from Yaght Club and yoy shouldn’t have to spend top dollars to get good food and service.
All aboard timings etc. If there's a communication problem why not lie and say its 2 hours before sailing in order that people don't miss their cruise?
This is a SERIOUS problem needs to be sorted.
That seemed like an absolute nightmare!! I don't think any of your requests were unreasonable. MSC has got to do better with their customer service or they will lose customers. Low fares or not...good customer service is key!!
Thanks! This video series has attracted really mixed reviews, so I'm glad you don't think I was being unreasonable!
Thanks for watching, and thanks for taking the time to comment!
My first MSC cruise was in 2012 (Opera) and my last was three months ago on board the Euribia.
I definitely see the things that could be improved, but most of all I enjoyed all these cruises. I've never really experienced anything unpleasant.
Hello! 👋🏼 Great to hear - I’ve previously been a huge fan of MSC. Happy to hear you had great trips - thanks for watching my video!
Your experience is exactly how I would describe the 125 day world cruise I took with MSC. Our room was the super small kind but was fine except the bed was so incredibly hard that we had a backache most of the cruise. I was offered pillows to line the bed each night which helped.. at the middle of the cruise I was up to 9 pillows after trying for 1 months just sleeping on the bed itself. Others bought 3 inch foam in port. Arrival time for ports was never correct and they would change departures all the time. Checking the app while we were on our private (just us in a car with a tour guide) tours was frequent daily. MSC excursions were $150 to $200 pp on a big bus with very few stops for only 4 hours, mostly drive bys, so for that same $200 to $400 we could get a totally private guided tour for 8 hours or more. Tendering was just a pushing and butting in line mess. Tender tickets were given out at 6:30am but that line started at 3 am and was halfway through the ship at 6:30. Tender boats were not filled because the pushing and standing up at disembarking was a safety hazard for the crew unloading passengers. The staff never explained why they asked us to stay seated. I had to find this out from customer service about rocking the boat or worse if everyone stands and moved to one side of the tender. We ran out of food. No fresh food , fruits, veg, eggs, so we had frozen weird food for time in the Indian ocean and our week crossing to America from South Africa. There's more but it matches what u say exactly.
Oh no, I’m so sorry to hear you didn’t have the best experience. Thanks a lot for watching my video, and thanks for also sharing your experience.
I bet the 125 nighter was still amazing though!
@@FraserAtSea OMG.. The world is Soo incredible. It was my first time out of Western Hemisphere. Madagascar, Namibia, South Africa, Seychelles, Rio, Manaus in the Amazon (we did a survival camp where we ate bugs and caught pirahnas in a location 100 kilometers from the ship), Iceland, Northern Ireland, Latvia, Lithuania, Estonia, Poland, Sweden and so much more!!! Every port was the most incredible!!
I have been on many cruises in my lifetime on various cruise lines, I sailed on ONE MSC cruise, it was on the MSC Divina and I was not impressed. You are correct, , MSC offers cruises at great prices; however, I would prefer to pay a little more and have a better experience. By the way, I was on the same cruise with you on the Norwegian Escape last October, it was a New England/ Canada cruise as well. Thanks for making this video, it only reinforces my reluctance to sail on another MSC cruise.
Hi Mark, I was on Escape right after this. Stay tuned - my vlogs from that ship are coming up next!
Thanks for watching, and thanks for taking the time to comment!
@@FraserAtSea oh, I liked the Escape pretty well!!! Great spa. And don't miss the Pincho's Tapas Bar!!!
I hated Divina
Been on a couple of MSC cruises and I suspect the problem is what you expect. It is either the ship experience, or whether you view the cruise as a way to travel and get to a lot of places with a minimum of fuss.
A fair point - thanks a lot for watching, and thanks for commenting too! 🛳️ 🌊
A very balanced review Fraser thank you and what a shame you’re not sure about travelling with MSC again. I have been on 3 MSC ships and never experienced what you did on this ship (except a long queue at a tender port which is often the case)
What a crazy itinerary……… I just can’t imagine why they would do this, an extra day at sea would have been a better option maybe.
As for customer service, I’ve had to speak to customer service a couple of times on other MSC ships and they have always been so helpful and friendly (even sending a bottle of wine to our room as a goodwill gesture).
I honestly think the problem you had with guest services and the dining room manager is all to do with the senior management on the ship its self. Their attitude has percolated down and they probably are due a good shake up. 😀👍
Joy, thanks for this comment. I do hope it’s ship-specific, as I’ve previously been a huge advocate of MSC as a cruise line. I couldn’t believe how wide-spread the problems felt on here - hopefully a one-off!
Thanks (as always) for watching, and therefore your support of my little channel!!
@@FraserAtSea yes I think it’s ship specific. I’ve always been impressed with their customer service 😀
We were on the MSC Euribia last year in the Yacht Club. We thought the food would be of a better quality. We were wrong. Food quality was really poor; service within the Yacht Club was great! Outside though it was a nightmare trying to get service. We had a great time and met some really nice people. But I don’t think we would sail again on MSC. Inconsistent service and food quality being the primary reasons.
Oh wow - this is an interesting comment - I’ve always assumed that the Yacht Club would be amazing in terms of service. Sorry to hear you struggled - what a huge amount of money to spend on something sub-par.
I’d really like to try YC at some point, but a little out of my price range currently…
Thanks a lot for watching, and thanks for waking the time to leave this comment!
Totally agree, I was on Euribia in May and Grandiosa in Yacht Club. The food was poor and mostly bland. The " whipped cream" was cream substitut, come on!! The service was top notch though. I had to change cabin 2 times, due to noise problem. The situation was handled quickly by the head receptionist. It's sad what the fantastic facilities in Yacht Club, don't offer real gourmet food. At least they don't call it fine dining anymore
@@christinajensen2985 thanks for this comment, Christina - sorry you had a bad experience in terms of food on there 😞
I took a cruise on MSC Meraviglia in July to Bahamas and Ocean Cey and I absolutely loved it!!!
Oh, I'm SO glad that you enjoyed it - hopefully they've made some much needed changes onboard!!
The route was weird because of a 100 year old law we have in the U.S. . .The Jones Act treats U.S. cruise ships and passengers differently from foreign cruise ships and passengers. While the act allows U.S. ships to travel directly from U.S. port to port, it prohibits foreign ships from traveling directly from U.S. port to port. So you can't blame MSC for that.
Yeah, this is a fair point. I totally do understand that though - my criticism when it comes to that law is the overall route planning, and also the onboard management of the situation. We had passengers passing out in line - just put a few chairs out and offer free water when you know that guests are going to be standing in lines for hours…
Thanks for watching, Rob!
Yeah, this is a fair point. I totally do understand that though - my criticism when it comes to that law is the overall route planning, and also the onboard management of the situation. We had passengers passing out in line - just put a few chairs out and offer free water when you know that guests are going to be standing in lines for hours…
Thanks for watching, Rob!
No excuse. HAL does the same ports but we only had one tender and immigration and it was smooth as silk. Very poor management on the Meraviglia is the cause here.
The first shoe box of a cabin you were allocated was not fit for purpose. Furthermore it did not give you or the passengers on the other sides any privacy as not only could you hear conversations from both sides , they could hear you.
I get it it’s immigration laws but surly it was up to MSC to make sure their passengers were comfortable whilst waiting and not standing for prolonged periods of time.
If they could not give out accurate and consistent timings to board on port days I shudder to think how you could prove this whilst standing on the port seeing the ship sail off.
Thank you for your Frank and honest review, MSC will not be a company if my choice in the future as I’ve also heard similar reports from other cruisers.
Hi Scotty, thanks very much for watching - I’m glad it sounds like you’ve enjoyed this one. I agree re explaining yourself as the ship sails out - that was be stressful, and near impossible.
Thanks for your support!!
Sounds as bad as Princess cruises.
Anyone who has been on holiday to Italy cannot be surprised by these kinds of situations. This is their culture. They don't know any better.
OMG...You have the patience of a saint. I would have been going crazy. Thank you for the video and honesty!
Ha, I didn’t feel it at the time, so really appreciate this. Thanks for watching!
Its a difficult one... The average cruise passenger save to go on holiday , taking leave from work and all that it entails.
I think its different for travel bloggers as they'll go on nore cruise ships more frequently. So although it may be disappointing for them they know theyll go on another trip soon. Where as the average cruise passenger won't and a bad experience will really affect their view of the overall holiday.
We had a disastrous MSC Virtuosa trip and won't go on a mega ship again. Food poisoning was so bad, my 78yr old dad getting it first then I got it. Day 4/7 were spent in the cabin .
Off on Sky Princess in November.
MSC ships are beautiful - all show no substance 😢
Thanks for watching! While I do understand your view on travel bloggers, I do disagree - I pay the same for my cruises as non travel blogging guests, and so don’t think I should feel any different about a bad experience.
Sorry to hear you had a bad experience on Virtuosa - she’s actually one of my favourite ships, and I find she offers a consistently strong experience (in my case, anyway).
Thanks for watching!!
Oh yes I'm sorry I know you pay for you're own trips , I'm sorry I worded it wrong.
The issues you had with MSC were unacceptable and we all should get an acceptable standard of cabin and communication from the staff.
What I was trying to say was the impact on a negative cruise experience would potentially put people off future cruises because of the fact they may do one a year and they want a quality holiday. Those in the social media cruise will have more opportunities to move on with the next cruise experience quite quickly.
I'm sorry I didn't explain myself very well. I love your vlogs and I love the MSC ships unfortunately I had a bad experience and it certainly made me think about an MSC cruise in the future.
Can't wait for the next cruise vlogs coming out 😁😁
@@soniauk4284 ahh, I get you Sonia - sorry - I read that wrong, haha! Thanks so much for continuing to support my little channel!!
I still can’t get over that first ‘cupboard’ you had as a cabin lol
Ha, me neither - I laugh watching that video back…! 😂
For you to say it was bad, it must of been. You are the most impartial voice of cruising on you tube. Onwards and upwards my friend.
Hi Dawn, thanks so much!
I just found you & have subscribed right away. My husband & I took the exact same cruise last September. I knew MSC had a hit or miss reputation but we got an amazing deal so I figured what the heck. We used to live in a couple of the New England states & had been to some of the Canadian ports as well so nothing to lose. I was surprised to hear that the itinerary had not changed. We were told there had been an over-booking of dock area at one of the ports so this in and out of the US was a one-off.
guess not. It did make for an incredible delay when a large group of travelers decided they didn't have to to go immigration, either time, so none of us could disembark till they were called by name to come down. Twice! Dinner service started out great but deteriorated over the course of the cruise. Because we paid such a small price for the cruise, we took the inconveniences in stride. I think we might do another MSC cruise again only if we can get the same kind of deal. I can put up with quite a bit just to be on the water :)
Ahh, hello! Also, thanks so much for subscribing - I so appreciate your support! I probably will try MSC again, but only at one of these irresistible rock-bottom prices. Who knows - stay tuned.
Welcome to my channel! 😊
There is your issue ROCK BOTTOM PRICES.
We've seen so many mixed reviews on MSC - we'd love to try them. Their ships are so glam! Ok that cabin is pokey and the bed would have been an issue for us for sure. It seems you had a catalogue of disasters on this cruise. We've never seen queues that long to get off or back on a ship! Sounds like a nightmare - I'd have had the worst anxiety with all those different on board times!! Great review. Cheers 🍻
Thanks a lot for watching - really appreciate it! I probably will try MSC again - just not yet… Thanks again - always good to see you pop up!
Thanks for giving such a great honest review. My experience with MSc world Europa found a similar lack of good customer service. I don’t think I’ll ever travel with MSc again . I’ve been with a few cruise lines and I’ll happily go back to them instead.
Thanks for watching, Brenda - always appreciate seeing your name pop up! I do hope it’s something they re-think, as I’m hearing so many consider it a ‘one and done’ experience, rather than one they’d love to go back to…!
MSC = Most Shambolic Cruise (ever)? Certainly seemed like it for you and it only seems the last few ports of call lifted the experience for you. You were a paying customer, it doesn't matter what grade of cabin you were in and you should have received better respect from the customer service crew. Seeming to not want to bother, or care or make any effort for you just because you paid a basic fare is a terrible customer service model. Your problems were not trivial (especially the smoke alarm) and they should have responded immediately. I'm surprised they chose to disregard your previous loyalty to MSC as even that didn't seem to count for anything.
Hi Richard, thanks for your comment! I agree - I was amazed that I just couldn’t find anyone on the ship to take me seriously. I thought the hidden TV cameras were going to come out when it came to the smoke alarm - I got to the point where all I could do was have a laugh to myself… 😂
Thanks a lot for watching!
The solo room you got is disgraceful. A sofa bed? Are you kidding! It should have been seriously discounted and you should have been aware of what you were getting.
Hi Chris, I totally agree - I was so surprised that this is what I found in that cabin… Thanks a lot for watching - appreciate your support!
We've done 2 MSC cruises on the Virtuosa. Both of these were in the Yacht Club and although we had issues on both, generally we remember them fondly. The same can't be said for our Regent cruise on the Grandeur, we won't cruise with them again.
Oh no - what a horrid shame that your Regent cruise wasn’t amazing - I can only imagine your price point for that…!
Virtuosa is one of my favourite ships - I’ve consistently had great experiences on there! Thanks a lot for watching!
What happened on the Grandeur? I’m going on my first cruise and picked RSS because my sister loved her cruise.
A very balanced summary of that cruise, Fraser. So, so disappointing from MSC. Glad the remainder of 2023 was good for you !
Hey Stephen, I’m glad you think so. Thanks very much, as always, for your support!!
I would have gone and lied down somewhere in front of the customer desk until they found me a room.
Haha, I got so so close to this approach!
Thank you so much for your detailed and honest review. I am thinking about cruising for the first time in my life and was considering MSC because it has two ports near my home town. But your helpful review has caused me to rethink. What you pay for your cruise should not impact customer service! How disappointing. So glad I found your channel!
Hey! Thanks so much for watching and taking the time to leave a comment. It’s never my goal to make people not book, but I do pride myself in offering really honest reviews. If it’s not great, why lie and pretend it is?
Thanks so much for watching!
Hi Fraiser, you know I love your video synopsis. I have been out of pocket as I was on Virgin Voyages Scarlet Lady cruise out of Barcelona ( I recognize your tee shirt.). As I catch up I was excited to se your enthusiam with Manhattan the city i was born, raised and have fond memories. I have never cuised out of Brooklyn and the ferry info was invaluable. Was this trip September 2024?
I hope they have made some changes since your challenging cruise. I wish you would've captured the sail away. While MSC is not the cruise line for e based on many reviews and customer service experience. I appreciate you commentary and please keep the reviews coming and let us know in advance when you are cruising out of Miami or Barcelona. Remember everyone time is PRICELESS!
Hello! Ahh, thanks a lot for following along - I so appreciate it! I’ve just released my first NCL video, featuring a Manhattan sailaway - you might enjoy that, too! czcams.com/video/KJpTHAgZo0Y/video.htmlsi=KSYRDb2tBs5CEmZl
Hope you enjoy catching up - welcome back!!
That first cabin was a cell not a stateroom and no amount of glitz and bling in those ‘fit inducing’ flashy public areas can make up for it (all fur coat and no knickers as the old saying goes). Anyway thanks for a quality and fair video because I now know I will 100% never cruise with MSC. In 6 weeks time I’m sailing Cunard Queen Victoria from Istanbul back to Southampton and can’t wait. Great presentation Fraser 👍
Hey, thanks for watching! Istanbul to Southampton will be such a gorgeous route from Cunard - I hope you have some interesting ports in there!
Thanks for watching - I do agree re: my initial cabin - how on Earth that is suitable as a cabin, I'll never be able to understand, ha!
MSC cruises are fine until you need Customer Service. If you don't need to contact them the cruise can be great. Once you have to make contact with 'Customer Service' it's almost easier to get off at the next port.
Hi Barry, unfortunately this was my finding too. Lots of people with no authority or ability to help sadly. Thanks for watching and therefore supporting my channel!
I have mostly cruised MSC under YC and it has been nothing short of amazing. But I will say when we venture out to main ship it seems like hunger games. The standard buffet dining would never be an experience we would pay for. I hope they work to elevate all classes or it will be a race to the bottom.
Hi Shawn, thanks for watching, and great comment. I’d love to see what goes on inside YC, as it must be so different to the main ship areas! Thanks for your support!
I traveled on the Meraviglia two years ago. It was my first MSC cruise although I’ve been on over 50 cruises on various other cruiselines. I went with my husband and adult daughter. We all agreed we will not sail MSC again.
Hi Mildred, thanks a lot for watching my video, and therefore supporting my little channel - I really appreciate it! Sorry to hear you also had a bad experience - I’ll probably try again, but at a really low price point!
I sailed on the Meraviglia twice last year with very similar experiences to yours. My feeling is like yours. It would have to be a very good deal to try MSC again.
Oh no - sorry to hear you had a similar experience! Thanks for watching my video and supporting my little channel!
I almost took this same cruise out of NYC in May, but I had heard some very bad things about MSC's food. Something like " You want to be in port every day so you don't have to eat on the ship."
I took HAL for my eastern Canada and Bar Harbor cruise. I prefer the smaller ships. Nicer than expected cabin, tender and immigration was very easy and efficient. Very glad I missed the Meraviglia!
Ah, it’s VERY different on here to HAL, but I’d also say that it’s much cheaper to cruise with MSC, so it’s important to remember that when you compare.
I’ve got a HAL series coming soon - you might enjoy that! Stay tuned! 😊
I was about to book a 7 day cruise to ocean cay and Nassau on Meraviglia, when I found your series of MSC Meraviglia (with the same studio inside cabin) and I have truly mixed emotions as the price is good and I reallly want to cruise out of NYC.
To be honest, for the right price, I wouldn’t say no. However, it would need to be cheap… Cruising from NYC is so cool!
Hi Fraser, I've seen the video's made on this cruise and from the start I thought I would run away if this would happen to me. Giving you that cabin was really outrageous. Following other channels as well I already decided not to cruise with MSC but this made me even more serious about it. I'll stick to NCL and Princess and next year Costa gets another chance. Regards, Maya
Hi Maya, great to see your name pop up - hope you’re well! I agree - that room really was mad to check in to - I still can’t believe that’s an actual cruise ship cabin 😂
Interesting that Costa’s getting another chance - I’ll look forward to your review of that!
@@FraserAtSea Last May I was on Grand Princess for 15 days in Alaska. That was the best vacation I had all my life. A friend I met last year on NCL Gem joined me with her sister in law. And they both will join me in December on Regal Princess to Mexico. Costa gets another chance (May 2025) because I will travel with my sister this time so that will be totally different then cruising solo. And in May 2026 I booked (solo again) on Sky Princess for a 28 days Northern Europe cruise. So you see you got me totally edicted on cruising LOL. Stay safe and enjoy life!
Fraser, I am sorry you had such a bad situation on this cruise. I would write a long letter to the CEO, and I wouldn't sail with MSC again. Your first cabin was absurd. I enjoy watching all your videos....thank you.
Thanks so much, Nancy. I’m glad you’ve enjoyed watching the channel so far - hope you continue to do so!
I think the £1400 was a lot to pay for the first cabin you were given. That’s very poor value for a single cabin like that. I always thought of MSC as being cheap but maybe not. I have done a lot of cruises with various lines and I don’t think we have ever arrived late in port. Very strange.
Yeah, I think lots of people assumed I had paid very little for this cruise when they saw the cabin, so I wanted to be open about pricing in this video. I agree - poor value for that tiny cabin!
Thanks for watching!
Jist rip this smoke alarm off the ceiling 😂
Ha, this thought crossed my mind - I’ll be honest 😂
Note to self: pack a dual purpose screwdriver next cruise.
I just paid for a 22 day cruise on MSC. Now you are scaring me!
Oh wow, 22 days will be such a long time on there! Don’t worry - I’ve had good cruises in addition to this rogue one with MSC - hopefully you’ll be in the good category! Where are you going?!
You send this video to MSC customer service.
Beautiful ships......take some food with you !...Fraser is right though MSC can deliver but I think are failing currently...they are not alone in that respect !
@@FraserAtSea my only other cruise was on Princess last December and it was 33 days! It was awesome! This MSC cruise starts in Genoa and does 7 stops in the Med then transatlantic with 3 stops in Carribean and ending in Miami! It was really affordable so hopefully it isn’t a case of “you get what you pay for”! $1100 fare and taxes/port fees. I don’t drink so that will help.
Don’t listen to every body saying their opinion… go and check for yourself. MSC is a great line and you are going to have a great time … his experience may be exaggerated just for clicks
Just got off a 7 day out of Rome on the Seaside. It was a nightmare! Every single day to the point we were looking up airfare home for each port. We are avid dcl, carnival, and royal fans and the environment on this ship was a shock.
Oh no! I’m SO sorry to hear you had a bad experience - what was it that caused the issue? I do think you must remember the prices when comparing to lines like Disney, but you’ve also named some comparable companies there, so keen to hear more.
Thanks for watching!
Passenger to Crew Ratio is one of the highest and so service is exceptionally poor. Plus the Staff are poorly trained after the pandemic. Plus thousands of kids running around and occupying every hot tub and seat in theatres. Good bye and good riddance MSC
Hi Tim, thanks for your comment. I agree - quite a few challenges, that I hope MSC learn quickly from to avoid becoming the last resort..
Thanks for watching, and therefore supporting my channel!
Cruised the Meraviglia Thanksgiving 23. Wonderful cruise, no problems. Would go again.
Ahh, I'm so glad you enjoyed - thanks for watching my channel! You just need to book the next one now!
We have done 3 cruises with MSC, but we probably will not return to MSC again. Had very similar experiences as you did. Waiting and queuing forever the whole cruise it was awful. MSC ships are just too crowded and way too many people on board for what they can handle. And yes we cruised all of them off season so at their lowest pax points. We will get back to Celebrity, Holland America and Azamara are much nicer experience.
Hi Mario, thanks for watching, and thanks for taking the time to comment - both of these actions really do support my channel, so it's much appreciated! Sorry to hear you haven't had the best experience with MSC - I probably will try them again, but it'll need to be at the right price point, for sure!
Thanks again, and HAPPY CRUISING!
Beautiful ship, Fraser! So it’s a shame about the problems but it’s an even bigger shame that the crew weren’t willing to help when it sounds like they could have done more!
Hi Ben, thanks for watching - glad we’ve found each other! I totally agree - I felt as though so much more could have been done… Thanks for watching mate!
I bet the crew got tired of his whining so they just ignored him and helped passengers that actually needed help instead
My wife and I are going on a couple christian cruise on one of the MSC ships in February.i will see how it will be. Worst comes to worst we will go back to celebrity cruise ships.and wont look back.
Ah, enjoy! You’ll need to stop back and let me know how it goes!
I gotta say that the pinkish color in the room is horrific. I haven't heard anything good about MSC. They are a cruise line I wouldn't even consider booking with, no matter their prices.
Hello! It’s actually quite nice when you’re in the room - I didn’t think twice about it until I saw so many CZcams comments hating on it, ha!
Thanks a lot for watching!!
All in all, I hope you complained to MSC and got some recompense. Again, there should be no correlation between what you’ve paid in terms of room and levels of service from staff.
Oh, I totally agree - everyone onboard should get great service as a minimum. In this industry, service is so key!
I have never heard a good thing about MSC. I wouldn't sail with them even if it was free. The interiors are tacky and there are way too many people. You shouldn't have to go to an extra-fee restaurant to get good food and service. Thanks for a detailed review.
Hi Joan, thanks for watching! Their ships are really beautiful in the flesh, although very ‘over the top’ in a lot of cases. I totally agree re service - good service should be a basic - not an extra!
Thanks again for your support!
So, you are going by word of mouth? The interiors are far from tacky...., and the number of people depends on each sailing....clearly you do not know what you are talking about!
Not been disappointed with MSC. Been on several cruises, and have two more booked in the future. I guess if I continue to cruise enough once in a while, had a few bumps in the road.
Ahh, nice - I’m glad it’s been smooth sailing for you so far! 😊
I will never sail with MSC after seeing these videos. The ship is beautiful, but I prioritize service and good food! Hopefully, I’ll bump into you on a Virgin voyage! Cheers 🥂
Hello! I’d agree that this cruise has been POOR, but I would echo that this isn’t the MSC that I’m used to - some of my best cruises have been with them, which is what makes this so frustrating 😩 Thanks for watching, Drew!
I took MSC Meraviglia to the Bahamas, Ocean Cay, and Miami. Customer service was amazing. Maybe it was just a different set of staff?
@@tannerfingledin8873 oh, that’s good to hear - I hope so! Thanks for watching!
We took the Meraviglia in 2022 for a Mediterranean cruise. One thing we didn't like was there is no adult only pool. We had kids unatteneded in hot tubs and even sitting at the bars.
Hello! Ah, this is an interesting point - I thought the pool at the back was adult only, but my cruise was too cold to test that logic as we were cruising to Canada in the Fall. An interesting observation!
Thanks a lot for watching!!
@@FraserAtSea That's what we thought. It would have been the perfect place for an adults only area. It was separate from everything, had a small bar and pool plus a seating area. Nope...it was open to everyone. There are so many pool areas that are for kids.
Thanks Fraser. I wouldn’t cruise with MSC if you paid me, even in the yacht club. It’s like a bus service with new people embarking/disembarking at every port. Not for me. Hope your next cruise is a better experience😊
Louise, thanks a million for watching - I so appreciate your support! Next one, coming right up!
It looks like such a beautiful ship, too bad the experience didn't match. I was wondering if you decide not to disembark, do you still need to get your passport checked?
Hi Rocco! Agreed - it’s such a gorgeous ship, and I really do hope they fix the onboard experience, as it would be wonderful if it were to match!
I believe that everyone needed to get checked, yeah. If you weren’t heading ashore, you would go down in the last available window, which I think was around 1pm!
Thanks for watching!
That's strange planning. I went on a cruise like that on the QM2 last year, we went from NYC to Canada. Then we went to Boston, where we had to go to immigration; folks who had excursions went first and it went pretty smoothly. It sounds like MSC slapped this cruise together quickly.
Thanks a lot for watching! Yes, lots didn’t go to plan on here unfortunately, so I’d probably agree - not a huge deal of planning for this itinerary, by the looks of things. Thanks again for your support!
Sounds like this cruise was not organized at all. Not sure I would use this boat again.
Yeah, I’m not sure I would go back on here again…
How disappointing. I live in NYC and have been tempted by the Meraviglia with its low prices out of Brooklyn. But so many bad reviews! Your experience may have been the worst (but even if so, not by much). And I'm an introvert who craves quiet; these ships seem so noisy. So I'll likely pass and always choose another line.
Hey Abraham, thanks for watching! Annoyingly, I’m usually a huge fan of MSC, but faced a huge amount of challenges on this ship, as you’ve seen in my other videos already.
I’m hoping my experience was a one off while will have been resolved by now, so keep an eye on those reviews and maybe don’t fully write off. As I said, I’d go again for the right price and the right ports…!
Thanks so much for watching my video, and therefore supporting my channel!
In the past year I have sailed on the Virtuosa (from Southampton) and the Spendida (from Genoa). Both are mighty fine ships, lots of facilities and wow factor. Enjoyed the cruises very much, would be happy to sail on these newer larger ships again. Yes, the Virtuosa can get overcrowded, especially in school holidays when there are lots of children onboard and the cabins are using the 3rd & 4th beds, but with careful planning there are solutions to these problems. Also, on the Virtuosa the tender service did strugle to provide capacity, I didn't go ashore that day but comments from other passenger left me in no douby that MSC failed to provide an adequate level of service. Your cabin was abysmal, clearly the ship oversold single cabins and you should not have been offered such. Likewise seating at meal times. I want to visit the Adriatic, MSC only offer their very old & smaller ships on these cruises, I feel they will lack the wow factor, I am avoiding MSC for this reason.
Great comment - thanks for watching! I’m actually replying to you from my Adriatic cruise, and we were docked beside MSC Armonia multiple times this week. You’re right - she’s a much older and smaller ship, and isn’t like the big ones from a ‘wow’ point of view. That said, I’d like to give her a try at some point!
@@FraserAtSea Thanks, I haven't ruled it out, it is certainly a cheaper option compared to going with Marella, and possibly with P&O too. I can arrange my own flights and transfers, did so in May with no problems.
Which ship are you on, I have a work colleage on a Celebrity ship from Ravenna, but these are 10 day cruises and as still I work are too long for me.
My experience with MSC is that they truly don’t care about customer service. Most of the time things generally work ok. But when there is a problem, customer service doesn’t care.
You know, I’d have disagreed with this before this cruise, but then I’d never had anything go wrong. Sorry to hear you’ve also seen this side 🤦🏻♂️ Thanks for watching!
Do you think Costa is a better product than MSC right now? You enjoyed your Diadema cruise I think?
Hmm, that’s suuuuch a difficult question. There are so many variables, but both do a decent job with the entry end of the market, I’d say!
Seems everywhere in the travel Industry has lost customer service and trying to claw back their covid losses. Unemployed good staff are probably NOT coming back. They've gone elsewhere - permanently.
I do worry about this - some have attracted back, while others haven’t… 😔
@@FraserAtSea Same for Hospitality and other industries. When laid off during covid, they found greener grass elsewhere and probably in a covid / recession proof occupation.
I just now stumbled upon your Vlog -- nice to hear a fellow Scot. My travel agent REFUSES to book us on MSC, so I watched this with interest to get your view. After this, I think we'll stick with Celebrity and Regent.
Hi Tony, thanks for watching! Always great to find a fellow Scot on here - at least you’ll understand what I’m saying, haha! I think the MSC experience would be VERY different to Regent for you - that in itself would make a fascinating perspective!
I have a few MSC series on here now that you may find useful 😊 Thanks for commenting and supporting my little channel!
Have to remember those prices include the solo supplement. So two in a room would cut the daily rates per person in half. Now what they charged you for that original room was definitely a joke,
Hey Vincent - yup, agree! The fact that first room came in at that price really is funny - I’m not sure what they were thinking… Thanks for commenting!!
We are planning on doing this ship in October!! 🐸
Ahh, I think it’s now doing the Caribbean? Looks like a nice itinerary! I’ve got a full series from this ship that you might enjoy 😊
I'll tell you it starts and ends with the Captain. From what I can tell from this trip they need to replace the Captain!!! Seascape, Seashore, you never hear about these complaints!! Mind you they don't have any control of the room complaints you had for the inside room. WOW what a horrible room! MSC should be ashamed!!! Absolutely unforgivable! What a sham of a ship!! I won't EVER be on this ship! Customer service seemed to be an absolute shxx show! MSC give your head a shake and I know you're looking at these comments. My husband are trying MSC next month. Be aware I Am video taping things, I am making notes of everything that goes on and I will be just as critical!
Tina, thanks for watching. I usually love MSC, but this cruise felt a bit different unfortunately. I’m sure you won’t need to worry about your upcoming trip - there have been lots of reassuring comments from recent cruisers on these videos to say it has really improved!
All I can say is... Thank God for Closed Caption... otherwise I couldn't understand 75% of what you were saying... Maybe that was part of the problem with Customer Service... I'm sure that those "International" representatives didn't understand half of what you were saying... I don't know where your accent is from, but I would suggest to try to "americanize" it a little bit so you can be a little bit more intelligible to English speakers from differernt parts of the world. BTW, that first cabin was horrible... glad you were able to move... but charging $18 more per day was the typical thing Cruise Companies are doing these days... Nickel and Diming...
Hi James, I’m from Scotland. As much as I’d love to make me easier to understand, it’s really difficult for me to Americanise it. Believe it or not, this is it muuuuch more neutral.
Ha, thanks for watching with the captions! 😊
I've heard before that everything goes well on MSC cruises until they don't and then customer service is unable to recover.
Hmm, previously I’d have disagreed but this is exactly what I saw - nobody with any ability to help in my case 😞 Thanks for watching!
You mentioned that you had to move rooms again when you had the defective smoke alarm - what type of room did they give you then, and was that your final room assignment? I live in Florida and cruise frequently, though never with MSC. I am also a solo cruiser. With this type of review, and with others I've read, I'm not terribly enthusiastic about booking a cruise with MSC.
Hi Cathy, thanks for watching - really appreciate your support! Thankfully, that was indeed my final room move - not sure I would’ve coped overly well with another on top of that one, ha!
I’m taking a break from them currently, but probably will try again at some point…
@@FraserAtSea I live in Florida and they have some really good rates, but I've heard much about them and most of it is not so good.
.. as a Brit, that loves to winge.. I can't take this video seriously as there is no answer back from the cruise line. If one only winges on-line and doesn't follow up with the Management formally, and demand a response to each of the mostly valid issues, then it's just ... pointless.
If there is a formal response, ten lets hear it. The onboard Managers clearly failed in their roles, esp initially, so anything they said, was just ass covering.
Also, making a formal complaint and alerting them to the 47,000 views, might just make Corporate improve the attitude of the Management onboard.
They said you had not paid enough for your cruise to be able to change your dining time? That's a ridiculous excuse!
Oh, I couldn’t agree more, ha. Thanks for watching, Patrick!
Fraser how soon before sailing did you find out your cabin number? On the deck plans on cruise mapper it does say your cabin has a single sofa bed and is connecting on two sides. You said your package gave you the option to select your cabin number, but you didn't utilize that option? Curious as to why? Was this a sort of a GTY then? Right here on youtube there are tours of your exact cabin type showing the sofa bed so it really shouldn't have been such a dissatisfying surprise. I would never book any sort of GTY for this exact reason, I like more control on my bookings. This is not the fault of the cruise line fraser really, Lesson for you, always know exactly what you are paying for!!
Hi Wendy, good question, and I'll hold my hands up. I actually spent most of last year living on cruise ships, so was ship hopping across lots of different cruise lines. Being totally honest, I naively assumed it wouldn't be an issue and was more focussed on the ships I was travelling on prior to this - I'd cruised solo on the sister ship to Meraviglia, so just assumed the solo cabins would be the same.
Thanks for watching, and I do totally hear you!
It’s seems like MSC is okay until something happens that’s not okay. There is no consistency in the customer service. It’s like once they have your money they don’t care at all about your experience on the cruise- I can’t risk my valuable vacation time on inconsistent experiences. MSC is not for me. Things happen on all cruises, it’s the way the cruise line handles it that makes or breaks your vacation experience. Love the content Fraser🎉🎉
Heyy, thanks so much for watching and therefore supporting my little corner of CZcams! I couldn’t agree more with this - how a cruise line handles an issue is the real determination of how much they care!
I’m not sure I fancy another vacation on this ship in the short term… Maybe one day! 👀
All pre-covid: Best included food we've had is NCL Bliss. Good staff all around. Best on/off ship - start, ports of call and end - RCL - and their big ships are best. eg Symphony. Worst Queen Mary 2. Best customer service - RCL hands down. They admit mistakes (or accept you made an error in good faith) and fixed them with no arguments. Also got some compensation we didn't expect and didn't ask for. Princess? My 'cardigan' liner. OK but nothing exciting, even on their flagship the Regal. Australian admin goes into denial, slow mode and play 'ping pong' between them, the agent and the customer. They didn't understand the common law of agency until I spelt it out for them. Once they pay commission to a travel agent, it becomes a Princess agent (not the customer's agent) and Princess are liable for the actions of travel agents. That includes refunds. You do NOT have to go through the travel agent. That may be their preference but by law you can dump the agent anytime you like and deal direct.
Don't be afraid I've been on Meraviglia 3 times,and had a great time even the one that I didn't go where it was suppose to,and the cruise it,s self was fun!!!!🎉
Ah, I’m so happy to hear you’ve loved it - thanks for dropping this comment!
I don't see any videos of you on Celebrity. They are my favorite cruise line, especially the Edge class.
Hey! I cruised on Celebrity a good while ago before I started vlogging. Hoping to get out with them again at some point, so ‘Watch this space’ I guess!
The cabin looks terrible! A sofa = horrible! (Maybe OK for children - but not for full paying adults.)😳😳😳 Customer service sounds dreadful with regard to your room fiascos!😣😣😣
This is exactly my point - I wouldn’t mind if a child on vacation with my parents, but not when I’m paying a 4-figure sum to be on the ship 😂 🤦🏻♂️
@@FraserAtSea Exactly - & not knowing that you were travelling ‘solo’ in the MDR & not allowing you to change your dining time to a later slot “because you haven’t paid enough” is utterly ridiculous! They should refund part of the cost of this cruise to you - as it was not the standard that should have been provided!🤨🤨🤨
Looks like your first room was for performers and/or staff! Bet that sofa bed was meant to be used conjunction with the connecting room. Not as stand alone. Either as day sofa and/or bed for staff on different shifts. Second bedroom with a lock!
Hi John, thanks for watching! I’ve actually done some research on this room, and have more context behind it now. You can read more on my website, here: www.fraseratsea.com/the-worst-cruise-ship-cabin-ive-ever-seen
@@FraserAtSea My guess was good.
Biggest winger on Cruise Tube 😂 😂 😂
Ha, sorry you think so!
For a 145 quid a night with a drinks package seems alright to me.
This has really set my mind again this company. Sounds terrible
Thanks for watching, Susan!
Hi Fraser being a diamond tier you would think that they would have treated you better just don’t go on MSC any more 😻
I thought the same, Christine! I’m not saying ‘never’, but I’ll take a break for now, I think!
MSC can be hit and miss. Splendida was superb in 2009. Virtuosa was average on 2 sailings. Magnifica was okay. Divina okay. The staff can be a wee cranky. Cabins are great. Prices good. Food decent. Drinks package is good.
Ahh, I’m in agreement that it’s hit or miss. I’ve had some fab sailings with MSC, but this one was just a nightmare 🤦🏻♂️
Only problem I had on meravigia is that it was crowded, booked on world America inaugural.
Ahh, that inaugural will be fantastic - good choice! Thanks a lot for watching, Ralph!
11:20 suppose smoke detector modification with a baseball bat wouldn’t be considered a good option by them😂😂😂 My sanity would’ve been melting away by this stage.
Ha, this comment made me laugh out loud - can you imagine I’d just taken matters into my own hands?! I reckon I’d have been kicked off at the next port, haha! 😂