My Ford Touch Problems- New Software Update
Vložit
- čas přidán 27. 06. 2014
- If you are having any problems with your My Ford Touch system you need to watch this video on how to update it yourself to the latest level of which fixes 90% of known issues. The other lockup issues at times can be fixed by a simple master reset.
- Auta a dopravní prostředky
Almost 8 years later, still a valid video....
I updated mine on a '15 Edge without real reason to do so and it cause my heated seats to stop functioning. I performed a master reset back to stock firmware and the heated seats worked again. The wisdom of "If it ain't broke, don't fix it" was reaffirmed to me that day.
Sir, you just saved me 1000 dollars from the dealership. I followed your CZcams message and my radio came back on. My wife was driving around with no sounds for 2 months. Just wanted to say Thank you very much and may God bless you.. 🇺🇸🇺🇸👍
$1000??? That dealer was ripping you off! That was a $125-150 job back in 2014(which was STILL a ripoff).
They were probably quoting him for replacing the audio control module no sound is a common issue needing the ACM to be replaced put that's still ripping people off you can buy a matching replacement or send your broken one in to be repaired $150-/+
June 27th 2023 and just did my wife’s 2015 ford escape that hasn’t been done since 2018!! Excellent video! Followed your flash drive steps and that was the problem I was having. THANK YOU!!
Bro!! I bought this 2013 last year and the sync has been terrible! Nothing but problems from skipping songs to random shutting off or radio not tuning off. The biggest was the Bluetooth or USB barely worked, only when it wanted! I just did the Ford upgrade and if people can’t find the link they can google Sync update and put VIN in! Let me tell you the Bluetooth is instant. Everything is faster and works as it should! Thanks so much for this I can’t believe I suffered for a year! Thanks again awesome thorough vid!
I just want to thank you soooooooooooooooooooooooooooo much. I have been trying to install an update for over a month. chatted with ford people, searched their website with no positive outcome. I finally came across your video and updated with no problems. So thank you thank you thank you
Doreen Roehrs Ww
Thx dude, appreciate it to the max! Keep hangin in 2023!! 🤟
2023 and this has still helped! Thank you! Thank you!
Just wanted to say thanks for this video. I had NEVER had an update done since I bought the car in late 2012 (2013 model). Ford wanted to charge me $150 for this. I did it in 30 min with your video. Much appreciation for the clearly communicated, well done video.
Thank You it worked!
I dont understand how they charge for such a crappy bugged system.
Amen. Bullshit. “Hey my product sucks! Give me $150 and I’ll fix it. I realize you already gave me $50k for your vehicle, so what’s another $150?!”
Stupid. It makes me want to cancel my F-150 Lightning order.
THANK YOU SO MUCH!!! I was going crazy trying to figure this out. After watching the video everything went smoothly!
Bought a 2013 Edge. Looked into things found it had never had SYNC updated once. Downloaded software from Ford Site. First time Failed. Went to Ford Dealer he acted like a ass-hole because I did not buy from him. So I walked out and re-downloaded and uploaded it to the USB Stick again. Went here to Good ole CZcams for advice. Came across your Video. 22 minutes I completed the download and did drive during process. Thank you for ford it totally out of line for cost these days.
I completed this procedure as per your instructions and it went perfect, thanks Brian.
Yes have been updating my Subaru with no problem. Bought our 2015 Ford p/u and now wish to give it a go on it. Thanks for the video.
Dude you are talking like you know my truck lol I'm going truett everything you're mentioning good video thanks
Thanks for the video. I just got an update for my 14 Fusion. One would think the second largest car company in the world and the largest manufacturer of software could give as complete a set of instructions as you have. At first, I just followed the instructions on the support web page. It completely messed up my system. Buttons were not responding at all and or picking wrong functions. After performing the re-install using your complete instructions, all seems well. The most important instructions are "using a clean, properly formatted jump drive" and "wait for the second installation complete prompt". For anyone doing this for the first time, I cannot stress the importance of sitting in the vehicle and watching everything that goes on and pay attention for the last 2 prompts for the software completion. They only stay on for a little while, if you are not there to respond, they will disappear and the system goes to the home screen. You will think everything okey dokey, but you will find it did not update properly.
Great informative video. Been watching all your videos on Ford. Just have a question on the cigarette lighter port. I've been using a phone charger connected to the cig lighter port and I noticed when I turned off the car, the charger is still working. Is there a way to turn off the cig port when I turn off the car thru the Ford Sync? Thank you
It actually worked for my ford explorer 2013. Thanks a lot!!!
I have 2011 Explorer Limited I have an A3 memory card for the navigation I'd like to know which card would be the next one to get the current changes on the roads I would appreciate your help thank you for all your help
GOOD TO KNOW THANKS
All what you said is nice and I do hope it helps allot of people, BUT with my 2014 Escape no reset or battery disconnecting
helped me something no one thought about including myself with
the problem as no audio at all. Yes FORD suggested the latest update $$$ or as I was advised elsewhere it could be that
thingie behind the dash at $600... way to much and of course I missed the last date for it to be under the extended warrantee.
All this said my problem actually started a year ago when the vehicle would show shutting down to save power (when it was turned
off) the radio would shut down and the delayed headlights would go off. Didn't think too much about it. Then comes this virus and
were all stuck at home and the vehicle sits for 2 weeks or more. Go to start and nothing, I charge the battery, in fact I had to charge
it 3 different times (the charge is not holding) I went to FORD had the battery replaced . A week later driving down
the road I want to phone a friend and click and voila everything is working again all audio is back. So if your battery has been in
the vehicle for say more than 5 years look in this direction it just might be tired and need a change. I am back being a happy camper.
I have a 2011 F150 and the radio does not produce any sound. When I turn it on, the display picks up the radio stations and everything else from Bluetooth to CD's but when ever I try to turn up the volume all that is displayed is "Max Volume", and the volume bars do not even show up. It does this every time and I have replaced the radio and amplifier with stock ford replacement parts but I still have the same problem. Can you please give me some input on what I should do next.
Thank You.
Do you think this will fix my ac on 2012 explorer I already had a few mechanics look at my SUV and they say everything works fine that has to with the ac but something is not sending a signal for the ac to blow cold air or it's not sending the signal for the compressor to turn on but the compressor is good.
Thank you so much it worked perfect!!!!!!
I need some help with my 2015 Ford Taurus SHO - my sync 2 keeps dropping or disconnecting from from iPhone using the Bluetooth i tried to go to the ford website and i cant find nay updates for my sync 2 system???? I need some help here please and thank you
I did it and working great but bro just one question showing outside temprature is shown only when I shut down the engine is that normal?
hello i just got me today a ford ranger 2017 made in argentina, the my ford touch system 2 i think and the only function is the radio, no paring, no touch is working event, so any ideas how to fix that (update it fix it by itself how come?? now everything works)
Thanks for this. Will advise.
Hi, thank you for the video. I did update my ford sync touch (Edge 2013) and now I can't see the maps! Exactly the same screen at the end of your video. How can I get the navigation system working again?
will the process be similar on a 2015 eco boost, the sat nav isn't touch screen thought.
I installed this update today on my 2013 Explorer, and it seemed to go fine, but I never got any kind of update success message. After it rebooted the second (or so) time, it all came back up and the radio came on, and that was it - no message positive or negative. The software version shows correct in the help menu. All seems to be working, and I don't think the 'Where am I?' selection was there under Information before the update. What do you think?
Thanks for the video, do you have any information on the touch screen? on my screen when i tap the screen for anything nothing happens.
I just bought a 2015 escape. I have a question about the update, but I notice that most people over the yearsbdont get answers to their questions.
I have a 2010 Ford Taurus Limited. On the right side of the steering wheel is row of switches. The volume, forward/reverse of radio stations and media buttons work but the last button for the phone does not work. The Ford dealership wanted to charge $700 to fix it. Is the row of switches bad causing the phone not to work or is it something different?
Great video thank you! My problem is with the screen itself, 🙄 The screen is off!! However the radio is working and everything else seems OK!! What does tell you??? Is it the computer itself? Could that be my problem 🤔?? Hope you can suggest Something please. 🇦🇺
Yeah, it doesn't have to be a "quality" drive. Mine was a cheap one, 8gbs. Worked fine. Just did it yesterday on a used 2014 that was still in 3.08(not 3.8, as is commonly stated. That would be going backwards to update to 3.10). I was hoping this update would fix that I do not have 911 Assist. It did not. Still don't have it. I was hoping that it would fix that the compass says I'm facing North when I'm at home, and only at home. I'm not. I'm facing due south. It did not fix that. It works fine anywhere else but home.
The system seems to respond faster now than it was. BUT, now, if the car is in gear, I cannot change anything on screen. I have to use the manual controls to change audio or climate controls. That's annoying, because it could be the passenger making changes, not the driver, so the driver would not be distracted, but at least there's a work around. Maybe that's a new menu item I can turn off that I haven't seen yet. Also, after the update, the system no longer sees the customer wallpaper background I used to have installed on the jump drive. I haven't changed anything about it. It sees the USB, but does not see the file.
As I'm watching, I'm also realizing I did not do a master reset. You're the first video/article that said to do so, including Ford itself.
I have a question, tho. Deep in the info in MFT, it states "Ambient Lighting --- Available." Does that mean I have ambient lighting ready to go, but it's not been enabled? Is that something that could be enabled w/ FORScan or FOCCCUS?
Hi, Is there any other place to get the software update besides the Ford site? I download it but wasn't ab;e to install it and now I can't download it again, thx for your help
Hi. I have ford explorer 2013 limited. My ford touch is saying that it is temporary out of touch with touch screen. So i tried what you have did over in this video. But it keeps saying the sd card is not connected... I had my sd card for the navigation but lost it. What should i do?
Since we bought our Scape 2013 we have many problems with the sync and the screen, the radio commands didnt work and we had to stop the engine and estar again. Never fixed by Ford neither the put notes in the computer . The warranty expired now the screen went black, some times work some not. Ford change the module , the manager didnt charge, but still not working . We call yesterday and they say that we will have to change the screen and cost $1300. I read in many forum and is not the screen the problem, Is computer reboot and sync system. Any sugestions?
Hi. I have a 2011 Ford Explorer. Will this work if my screen is black? It shut of completely about 2 months ago. It’s driving me mad to have to drive in silence 😩. It does not come on at all. Also, I’ve never done any updates prior to it shutting down. Thank you in advance.
I have sync 2. The only issue that I have is with navigation. It gets lost sometimes. The arrow on screen wanders of the road, that you are on. When it gets back on the road, works great again.
Is this have the same problem in the 2014 MKZ my touch? I'm looking to buy a used one soon..
Thank You 🇭🇲🇭🇲🇭🇲🇭🇲🇭🇲 I hope this is the same in all Fords. I'm in Australia???
Is there a way to reset radios that do not have sound or other functions? I have a 2013 Ford Focus SE; radio is dead but works occassionally. ID CM5T-19C107-HA thru HG. Hoping you can find similar issue(s) and report in another video. Thanks.
We bought our 2013 Escape about 10 months ago, and just did the big update a month ago. We were having pretty much every problem you listed. Now the radio staying on after we turn the vehicle off, and the touch screen not wanting to respond at times, especially the music controls are still happening. We have to keep ejecting and inserting a CD to get control back. Our salesman won us over on what Sync could do, but overall it's been a big disappointment due to all the bugs.
Curt Popejoy Have you tried a master reset?
I have done a few. seems to be the only way to get things moving but it is never permanent.
i have the 2016 ford galaxy titanium x the problem i have is the computor voice says emergency assist isnt working also on the dash it will tell you rear seat monitors not working, its been in to the garage they fitted a new modual and it seemed to fix the problem for a while but it did come back,they changed the modual again and that was 4 monthe ago and its started to do it again,it seems to gradually get werse until you get so fed up with that voice,i thought it might be the phone i use so i turned off the blue tooth ,that seemed to stop it but yesterday with the blue tooth off it started doing it again,ive now turned the emegancy assist off , any ideas
I'm having a problem with my 14 Fusion giving a insert new SD card! Sometimes I shut the car off and it'll go away for a little while then other times I'll eject the SD card and put it back in but nothing is a permanent fix. Please help!!
I have a 2013 ford focus titanium. I'd checked the sync version and it says it has the Sync2 v3.2 DA5T-14D544-AH. The website says the last update was confirmed on September 21, 2012. Can I upgrade to version 3.8? Where can I download the latest Sync version compatible with my car?
Hello,
Last night, backing out of a parking space, I got the message on our Sync interface screen, Camera not available, Contact Dealer. And none of the screen tabs responded.
That's not happening, and I could fill pages of why not.
I looked online and saw many videos showing a fix. Yours, as always, was more concise.
First I wanted to try the easy route, so I disconnected the negative battery terminal and let it sit for a few minutes.
After reconnecting, and starting the engine, the screen showed SYNC performing maintenance.
I gave it time to finish loading and then tried reverse. the camera worked and the screen was functional again, allowing access to Nav., music, settings, etc.
My question to you , should I use the same process to update to the newer software available, which I've read is 3.10, as shown in your video of June 28,2014? My Ford Touch Problems-New Software Update.
Will I have to upgrade Nav separately?
I have a 2015 Ford Edge Sport with software 3.08.15128.EA.10
Thank You
Yes. but yo update the Nav you have to get a new card. From Ford direct, they are over $100. Buying from a 3rd party online is sketchy. Some people are getting Blank SD cards, corrupted cards, and cards with viruses on them. Honestly, if you have a phone you can connect to the MFT, just use Google maps, Apple Maps, or something similar. Sound will play through the car. My 2014 still has the A4 card. It's already pretty accurate to my area. But I find that inputting to it, either on screen or by voice control in the car is tedious compared to just saying, "Hey Google. Start Driving directions to..." The phone audio for Google maps plays over the car system no matter what audio source it's set to.
Is there a way to change the radio fm frequency in myford touch from odd numbers to even??
because here in the middle east our radio frequency's end with even numbers. I wish you have a solution for me
What do i do if this new update doesn't show up on the Ford site? I know I don't have this latest one and I'm having all the problems you stated.
I did the Update And My ford Sync Still freezes on the phone screen everytime, And It will turn off the music periodically and I have to go into my phone to restart it..... PAIN IN THE A.
did u fix your problem ?? i still have the same
So my Sony sync will switch between all raider functions randomly by it self . Dose anyone have a fix for this
Hey quick question Im about to upgrade from a 4 inch to 8 inch touch screen in my 2013 f150, sync 1 -2 what do you recommend a sync 2 version?
Have a ford f150 2014 im having problems with the touch screen display any of functions works , backup camara even .so I was wondering about this updated can help to fix that problem
+Victor Martinez The update can help yes if it is need this is one of the problems it is supposed to fix.
Hey bud im having this problem with the radio not working properly. Im doing the same steps that your doing. The radio will turn on when the car not running, but as i turn on the car music goes silent again. I have 2014 flex its got the new version of software.
My 2011 Ford Edge keeps saying the file is corrupt ,I'm not sure if it has been done before...but I did it the same way on my F150 and it was good to go but the edge is like corrupted file,I've redownladed from File checker...is there some were else I need to get the flash from. I just want to reflash it.
I have a 2016 ford escape se with the 8" screen my screen keep shutting off and on . I turned off the auto dimming fixed it for a day then it went back to shutting on and off . The question is that is it a screen issue or update 🤔
Man I miss my old Buick GS! What a pain in the ass.
Mine will crash 2-3 times a day, it’s horrible I wish I could just flash Android onto it. Or any alternative OS, who in their right mind would use windows CE???
I have a 2016 and when I hit some of the menu options it either repeats another menu option ( Like if I’m on phone menu and I hit quick dial it switches over to quick dial but it continues to show the phone option and if I hit phonebook it shows a phone book but they never hit anything else like history or message or settings it stays on phonebook but if I hit phone the screen switches over to the phone option). So when I hit the configure button were you have all the options to I just stuff like the clock, display, sound, vehicle, setting , help, It does the same thing if I hit settings and I was on clock it doesn’t switch over to settings it stays showing the clock menu so I can’t even get to my settings to configure or reset the system. what do I do?
How about the older gen APIMs. I have a 2009 Ford Focus, the fuse was blown and after replacing it still don't have all the instrument lights on.
I have a 2012 Ford Edge and my Sync system won't turn on at all. It will work and then it wont work at all. nothing at all, the screen is all black.
i have a 2011 f150. Will this work for me? My map is lost and clock shows NO time.
After changing a new camera Ford Edge lines do you find a solution did not appear
hello, whats the latest update for FORD FUSION 2016 SE , the sound do not work ! please help !!
Hi can i have the downloaded sync software it not downloading in my ford site.
I did the software update and the phone syncing issues were resolved- but started to give me issues the following day with the camera, it would cut in and out until it no longer worked😡
I've tried to do so, but ford website keeps telling me that i have already the latest software updated since along time according to the details, and when I've checked my car current update it says that i still have the old one you mentioned in your video, this might occur with the previous owner of the car and he confirmed the update without actually performing it, so do we have any other way to get the file apart of Ford website ?????
It's sounds like someone updated previously and then reverted back to an older version. Maybe even replaced the unit, but didn't update the unit before installing(yes, it can be done on a desk). Those files can STILL be downloaded from Ford. Even though it says you have no available updates. There SHOULD still be a link directly under where you input your VIN and it says under it that you're up to date, to download the latest file. Then follow the instructions on the Ford site, making SURE you read EVERY WORD and are using the PROPER USB format, downloading TO your Computer then and extracting the files TO THE USB, not dowoading the zip file to the USB and then extracting to the USB. The original zip file cannot be on the jump drive. Confirm, as per the Ford site, that your Jump drive contains the exact files for your Sync Version as they instruct.
I noticed something was wrong because when I hit Quick dial it highlights and beep showing that I switched over to quick dial but the screen still shows the phone option. And now I noticed in my navigation the same thing happens which some of the menu options aren’t popping up
Can I install a map on the system ? cz I there is "Where Am I" feature, so when I click on it, it moves instantly. Any Idea ??!!
My 2013 fusion music doesn't play will updating it help with that?
ok so i have this and sync to phone , it does display callers when i get a call correctly but only displays 4 contacts and wont call any others, weird
I was hoping someone could help me. My touchscreen is not responsive, SO, when I load in the upgrade in the vehicle, in order to begin the upgrade, you need to press the "OK" button on the screen. Well, my screen is not responsive so no way for me to move forward. Has anyone figured out a way to remove the opening warning screen that required the "ok" before moving forward?
I have a 2013 explorer xlt and have tried to update the sync software several times, ever time i try i get the error " Installation failed, the installation has run out of space or does not work with this version" any idea on what is going wrong?
Hello. PLEASE HELP! I have a 2014 Ford Flex with My Ford Touch (with Nav). When I'm driving the radio and A/C will be on then the radio will go out and the screen will say entertainment unavailable. As for the A/C it will go out and the heat will start blowing and will not go off. I turn the car off but nothing. I even tried unplugging the fuse that helped for a couple miles in the heat comes back on and the radio stops. Also the light up buttons will not go off or work. Please tell me you know what's wrong with this crazy car.
My 2013 Ford Flex Gives Me A Navigation System Fault Messege And Gives Me A Tru Traffic Error Msg Aswell My A/C Also Turns On And Off At Times But Theres Times When It Stays On For A Good While Any Tips Or Advise On Whats This Is???
I downloaded the latest version of SYNC from the Ford website for my 2013 Titanium Ford Escape and to my surprise after the install it was version 3.10! Prior to the install I had version 4.30.13171_PRODUCT installed! Now I'm confused because the Ford website doesn't have the 4.30 version for me to download and reinstall. PLEASE let me know if you can tell me if version 3.10 is correct and if version 4.30 was installed previously by mistake. THANK YOU FOR MAKING THESE VIDEOS!
Well done!! 🤞🤞🤞🤞
we have 2013 ford taurus with my touch,on my wife's way to work this morning,she said she is not getting any sound at all,any ideas ??
If everything on the screen seems to work and respond and just no sound then the DSP module has failed. Some have a new software for this and some may need to be replaced.
FordTechMakuloco would a master reset possibly fix the issue,or should I take it to the dealer
+Kevin Zeger You could do a master reset by performing my pcm reset video to see if the dsp module comes back online yes.
Watching this June 26 2022!
HI FordTechMakuloco I HAVE A PROBLEM I WANT TO UPDATE MY SYNC SOFTWARE BUT I CAN´T ADD MY FORD EXPLORER 2012 LIMITED BECAUSE IT´S SAY THAT MY VIN NUMBER IT´S NOT FROM A FORD OR LINCOLN... MY VIN IS FROM VENEZUELA...
I need to do this on my 2010 Ford Flex. What a pain.
What if when you touch your touch screen it doesn't accept the touch. For example. I can't heat seats because when I go to touch it it diesnt do anything and this is with everything on the screen. Everything manual still works. Radio and ac controls below the screen work. Please help 2014 Ford edge LS 6cyl
I have a 2016 Ford F-150 I’ve done the new update I’ve took it to the dealership and it continues to lag freeze get stuck on reverse camera view ect. I’m under warranty and still am not able to get Ford to fix this problem I guess their dragging on so my warranty is up so I can go away. Not professional business in my opinion I payed a lot for my truck and to have the issues is just not right.
hi,I have a 2015 Ford Taurus and My screen is just black, doesn't even turn on,the screen's software version is V3.8, How can i fix that issue?
Just found this codeo my force edge is doing this also thanks
I have 2013 f150 radio doesn't power on says entertainment unavailable any info be greatly appreciated
Sorry not to question you but I got this update on my 2013 F150 in September of 2013 nothing is showing as new on sync my ride as of as of June of 14. I still have issues and I know others have the same issues even after this update. Two to be exact. The 911 assist reminder keeps turning itself back on, and the ambient lighting keeps resetting to another color and brightness. How do I know others have the problem. 1) wife has 2013 MKX....same problems. 2) Was in a quick lane the other week and a guy was going nuts on the Service manager about the same two issues on his 2013. So please tell me this last update they are going to do on this system.
As stated 90% of the issues fixed by the software but yours sounds like a hardware issue. I just fix a 2013 F150 it kept prompting the guy to run VHR even though it was turned off. It needed a new Sync module among other issues out there related to hardware failure. Hardware failure happen enough we now have a special hardware test we can use to get pass fail codes for warranty.
Hey Brian, thanks for your great videos, I have Ford explorer 2013 with Sync CCPU S/W version 4.29.12285. It hanged and restarts almost every day, showing reverse camera while driving , don’t respond to hands free calls ….etc
I have registered at Ford portal, and under updates, it states that “ you have the latest version” which is incorrect. Is there anyway to get the update software , ready to pay for it. Thanks
Files are available on the internet. With little search you can find. I downloaded them. The same version as in this video. But I am not sure that it is relevant to MY Ford Explorer 2013. I am afraid to install them.
It sounds like someone did the update and then followed through with the confirmation steps to the Ford site. The. Reverted back to an older version. Although Ford says you're up to date, that file IS still available to download. Just click on the updates link, input your VIN if you have to, click on USB. You ha e to be sure to read EVERYTHING on the page because there are different instructions for Sync 2/3, files will be different. You have to make sure you're formatting your USB CORRECTLY for the Sync version you have. You'll either format FAT32 or exFAT depending on your Sync Version. Format wrong and it won't work. You also have to be sure your Engine is RUNNING BEFORE you insert the USB into the car. And STAYS running throughout the update.
I did everything correct, my update never started I've waited for the install to start but nothing happens.
Hay I have a 2013 ford edge v6 limited . The sync system will flip out ! For intense I will put it on fm radio and it will go to xm . Or I will turn on ac ant the heat gos full blast . Or if I out navigation on and it goes to radios screen. Or the the heating system will just turn on buy it self . I refuse to pay for thousands of dollars to search a problem that they say dose not exist yet won't watch the video of it doing said thing . Any thoughts? I am all about changing sync out for new system!
Nvm it's still updating now it says undefined and it looks like it froze up I'm not sure
Hi, I got a explorer 2013 but when I go to system information it doesn't appear any info at all. Can I still make an actualization in my sync system?
hello i have a 2014 ford explorer hope you can help my touch its freeze wont pair phones thanks
+robert gonzalez I have worked on many of these if it has the latest software according to the dealer a master reset is in order here with a clean pairing of the phones to the system. Also any weird lettering or emoticans in the call contacts can cause the system to lock up. On a few especially this style with the my ford touch I have had to replace quite a few APIMS for this concern after all other checks were exhausted.
+FordTechMakuloco i have a 2013 Ford Edge and it required me to update and after i updated it, i noticed that the navigation card is not "compatible so i went and bought the 6 version and still wont let me use the navigation features. the thing that caught my attention is that the sync voice even changed to an english accent so it has me thinking that maybe i downloaded a wrong version of update. any idea what might be happening?
Hello 2012 2 engine ford fusion sony monitor screen is black but everything works but the screen does not open, does not light What do you think is the problem?
Have a 2014 explorer and you can't use touch screen. Can only use steering wheel to change radio stations. Will a update fix this problem?
+Bill Sneeden Yes it can many times the apim is the cause of an unresponsive screen or blank screen.
FordTechMakuloco how can I update it if I cannot touch “ok” on the screen from it being frozen?
Hey Brian I have a 2012 Ford Edge and the screen is totally blacked out and the radio doesn’t work already checked fuses and are fine what can I do ? Please Help!!!!!
How do you do the update if you cannot press OK? My touch screen does not work at all right now it’s not frozen it just doesn’t work when I touch it
Field service action 12M02 a warranty extension for the APIM. Do you know what this means?
$800+ and not shit fixed! That's what it meant for me.
Followed the steps, Ford website says...your system is up to date and does not give me a link to the files to update.