I most definitely agree with you 100% I've worked in nursing homes and believe me half the staff could care less about them. Cleaning isn't up to par. Worked in hotel business also and definitely can tell you they want the rooms done in 15 minutes at courtyard by Marriott.
That lady doing the cleaning is a F***ing hero! God bless her. She should be the one running the company. Power to Colleen! We must celebrate people like her.
Colleen just got her dreams fufilled as the "staff photographer" for Sodexo Canada....that is so VERY COOL!!! Now if she can pull strings and get a media pass to shoot college and possibly NFL, NBA, MLB games...........oooooooooooooooh that WILL be sweet!! Congrats Colleen and thank your SIR for your generosity!
@@lonelypigeon7562 Oh, I'm so glad to hear. She is truly a sweetheart and a hard worker. I worked at campbells as a broth cook at the time they filmed this. In fact, if you bought any campbells or swanson broth in the cartons I probably made it. Colleen was always friendly and nice when we passed in the halls and she was always working, unlike many of the actual campbells staff. It's worth noting her comment here when she said about campbells, "If the company grows, I grow". campbells has left toronto and apparently Colleen is doing just fine. Good for her. so long and good riddance campbells!
"Unskilled labor" is often very skilled labor requiring sometimes years of experience. We need to stop assuming people in offices are "skilled" and people scrubbing operating rooms are "unskilled"
The guys who clean and care for the horses at the barn are more important by far than the trainers who teach at the barn. If all trainers quit tomorrow, the barn might lose boarders, but animal care would still be great. If every one of the guys quit tomorrow, the barn would immediately be launched into chaos, and it would be a real struggle to replace them. And yet the trainers make more, and the guys are frequently looked at as lesser.
It's awesome when a boss goes undercover to find out what's really happening within his /her company. Most of all you take the time to listen and hear what they say and how they feel. What you do is amazing and changing what needs to take place within the work field as well changing your workers life. As you said to the young man, you can't change his past ,but you can help change his future. God bless you and your workers. They are part of your family, in the field of your company.
That’s what I thought as well Brian ! I have been cooking for over 25 years in many different kitchens and some of the finest restaurants there are and I have never seen a kitchen that awful ! It’s crazy ! How he got anything done is amazing ! Maybe being a woman makes me a bit more picky and unforgiving, but I would have read the boss the riot act as far as kitchen setup lol. I don’t know who designed that kitchen, but it was NOT a cook ! So glad you pointed that out ! Really hope they changed things.
When that woman said 9;000 dollars was almost half her yearly wage I wanted to cry for her. This guy lives in a McMansion while she barely gets by. That’s shameful.
@@RogersMgmtGroup Yes, while a janitorial job doesn't necessarily require a formal education it does require"education", which is clearly evidenced by the fact that one must be taught how to carry out the work effectively. Also, the impact of the work on the overall wellbeing of those who carry out the work from "educated" posts is significant. What COVID-19 did was highlight what was always true about the significance of the work of janitors: they aren't just arranging and cleaning space. The end result of their work well done is to safeguard the health of those who inhabit the buildings/spaces they clean. For a person in a hospital environment, the best doctor operating in a poorly maintained room can be the difference between life and death. We take a lot for granted and have very faulty definitions of worth. What is the basis for justifying someone making less than what is necessary to live in her society? What is it? Especially, when this person occupies several hours of each day in meaningful labor? There is none. We have to stop rationalizing away what is a clear violation of human rights. A fair wage shouldn't be polemical. It's basic. Really.
Well.....after 18 yrs of working at a plant, and possibly knowing that the former president FUCKED IT UP....most of the gang left and are enjoying better jobs. I and a whole bunch of my formers do miss EH......he cared for the customers and even cared more for the workers.
My heart sank when she said "$9000.00! that's half my wages in a year." I have a friend that worked at a cleaning company, and did a 1/5 of the kind of work that poor woman did, and made $30.00 an hour.
@@paulasch8325 if you run your own cleaning business you average 30-40 a hour cleaning houses and businesses. Minimum investment needed to start it up, too.
are you guys SURE he said $9000 as in wages? I think he was telling Colleen that the photo gear/outfit he's planning to get her.....costs $9000 (has to be a Canon or Nikon, with flash, vertical grip, assorted lenses (cant be those surfer ones....ONE ALONE costs $9000!!!) camera bag, memory cards, accessories).....yeah, I'd say thats about a good estimate!
Cleaning biohazards and sterilizing operating rooms to prevent deadly infections and QUICKLY seems like a lot of responsibility for a low-paid contract employee. It doesn't seem right.
It's not right... And now the same is happening in Alberta and its health services, people who've worked for decades will be losing their jobs to these types of contract companies providing the same service for cheaper. It's saving money for the government ultimately...
they´re outsourcing it instead of giving them the benefits that are given to physicians and nurses as health services providers, no union, no free money
Totally agree. She was really rushing though and wiping everything down with the same rag. Did not seem like a thoughtful process, just about making it as quick as possible.
I'm in love when the time the President said " I cannot help with your past but I think I can help you with your future.My gosh! That's the boss I wanted to have. Who among you here want to have a boss like him? Just hit the like button.
Glen: "We were down sized a while back. We used to have two people per shift." Boss: "We are going to get you a ride on auto scrubber." Me: Well that should give him a few extra minutes to do the work of two people.
gurra88 no it is not staged!! They are literally surprised. However in order for cameras to be there..they pre choose the employee theyll be assigned to....(which to me isn't fair to the other employees when they get a new car, a vacay, college paid, etc). To me that's just discouraging to see a fellow employee very rewarded and the rest get nil
Bruh when the guy said "I'm never not here" I felt that. Companies brainwash you to bike that a true manager needs to make sure that everyone around is crossed trained so you never make someone feel like they can't take day off
It always makes me laugh how clueless these CEO'S are when it comes to everything that goes on in their business and the world in general they've just been stuck in their little bubbles of privilege for decades like when he was cleaning that office and says why aren't we going above and beyond to do more ? Probably because the people who have to do the work don't get paid anywhere near enough to go above and beyond why the hell would they go out and bust their ass for minium wage as ive always said minium wage minium effort you do enough to not get fired if you want anymore than that you're gonna have to get your wallet out
what a doosh the boss is.. I think it should be the bosses dream to have employees that do more then they are requested.. especially when they do it within the same time limit as all other employees
literally, the mans a goof and hes only successful because hes breaking the backs of all the little ppl bellow him. did you hear that women that got the 9000 dollar camera say that was almost half her yearly salary.. like wholey fuk hes worried about her using a extra role of paper towels on a multi million dollar contract. while at the same time shes worrying probably if she will have money after she pays her rent
So fantastic that the President listened and took on board all he heard and learnt. Love that he is getting upper management to experience the rolls of their employees. Reat episode.
That won't happen unfortunately Sodexo is such a cheap company it isn't even funny that is why I no longer work for them I worked for them for 11 years never again
Because there is a camera in front of them problem solved just kidding . If I compare with my work I'm doing,this thing is just a piece of cake seriously
I suspect that is to do with the fact that the people they work with all have the same jobs as others and just giving them random pay rises would cause issues within the business. giving EVERYONE the same pay rise would be a bigger decision for the executives to look at
Some companies don't even bother to take the time to do this. They simply DON'T care about the employees. Business goes down when morale goes down. If its NOT efficient it cant run properly. Like that kitchen it needs massive rearrangement to be faster and more efficient
I get what the CEO is saying about the over-cleaning, but does it REALLY cost them THAT much that she spends five more seconds wiping down a sink or a wall? A lot of her OCD stuff could be tied into her past of having an abusive relationship, maybe her ex-husband used to get angry at her if things weren't perfect, or maybe she does it as a way to control something in her life. I don't see why it's such a big deal.
I would LOVE to have that woman as the cleaner in my office. If she was down on her knees scrubbing the little lines on the metal sill of the elevator doors at 9AM because she didn't finish the work before the building opened - and she was billing those hours - then OK, something is wrong. But that woman makes sure that the employees in that place come into a 'magically' clean space every. single. day. They never have to see so much as a fingerprint. And you know what? It's that level of cleanliness that makes the office pleasant to work in, that tells clients, 'this business is doing well,' that helps keep employees healthy and keeps vermin out of the building AND helps keep everything in the building in good condition while ALSO being a way to alert maintenance staff if something is not working, wearing out (electrical cables, etc.), jammed, leaking and so on. If she goes in to clean the restroom and a toilet is running and won't flush - that's a call to maintenance that employees in the office may think is not their job to report. I have HUGE gratitude for those silent, invisible people who keep all our lives running smoothly behind the scenes and while we sleep, whether it's police or snow-clearing people or people running the power grid, people fixing the street and the sewers, people servicing the coffee machine or filling the snack machine at work... there are just SO MANY THINGS we totally take for granted and don't realize there are very hard-working, usually not well-paid people out there day after day, sometimes in terrible weather, just making sure that the traffic flows and the water runs and the garbage goes away and the sidewalk is safe and the milk is not beyond its sell-by date and the floor is not slippery, and on and on. Sometimes I walk down the street looking at the paving-stones and realizing that each one of those stones or bricks was laid in place by hand, by a guy on his knees in all kinds of weather, positioning the stone and pounding it in place...and there are thousands of pavers... We walk over and over-look the hard work of so many people every day, unconscious of all the people we owe a debt to for every detail of our convenience and health and safety. Bless them and pay them well!
I cleaned the exactly same way for a whole 27 storey building in Melbourne City, but they only paid me $11 an hour and gave only 3 hrs to clean the whole 27 floors including 58 Toilets and mopping and vacuum ... i used to stay back for other 3 more hours for FREE to finish the job everyday ..it was back in 2007-2009 when there wasn't any job like today's.. I could feel it.. (The contractors usually take the Big Cut which the building company pays them and only paid $11 an hour to me, so barely I get $30 a day)
Ellen Johnson --- Thanks you soo much Ellen 😍🙏🏻! You are such an angel to tell those golden words to me ! Guess what, I am very good and wealthy now (as you blessed me), because, as I mentioned, it was back in 2007-2009, it's been 10years and have grown and being good to all and wealthy too 👌🏼. Love from India and Australia!
@dhana ty....BULLSHIT! NO Aussie in their right mind would work for $11 to do what you say you're doing!! Cleaning wages, whether sub-contracted or not, START AT $25 HOUR!!
I Liked IT WHEN HE TOLD THE STAFF AT HEADQUARTERS THAT THEY TO WOULD HAVE TO WORK UNDERCOVER THE LOOKS ON THEIR FACES PRICELESS MY GOD THE WORK THESE PEOPLE DO CLEANING AND THE COOK IS BACK BREAKING WORK THEY SHOULD GET BETTER SALARIES /WAGES NOT PEANUTS DISGRACEFUL THE WAY THESE COMPANIES TREAT THEIR STAFF BETTER CONDITIONS ARE NEEDED SUCH AS HEALTH BENEFITS PENSION BONUSES AT CHRISTMAS AND OF COURSE HOLIDAY PAY THESE GUYS AT HEADQUARTERS GET PAID TO MUCH FIRST TIME SEEING THIS VIDEO TODAY 23rd APRIL 2016
This is AWESOME. Loved this vídeo. I worked for many years and I moved up, because I was a valuable employee and I became a manager. It was a great experience and a great Job.❤️
More companies need to require their main office staff to work the front lines of the company. They often don't understand the negative impacts of decisions they make.
I think what he offer to the workers is Nt satisfactory.. Comparing to other companies... I think he needs to see other undercover boss shows.. Then he will realize how Tey were rewarded...
Saying she's doing too much is for a different reason.If she's cleaning too much above what is contracted the company may have to pay others overtime for the same workload. She's though is able to accomplish the extras in. an average shift ,where others may not .
.......... At the end of the show he literally says he used to think it was overcleaning and then said he realized it was an initial reaction and thought they could use her help to improve standards. Not sure if they followed through, but that was the claim.
Did you realize what he said that he would implement the cleaning standard that she did? This means an increase in responsibility for the employee without increase in wages. I think she did good to the company but bad to her colleagues.
The point was to find little things she did out of the contract and put them in so they can make more money out of it. Never he wanted to raise the standard, just to make the money. That is bad news for all that will come out of this. Let`s be honest here, she suffered from a mental condition ( she admitted going for therapy) you can not expect the same level of " dedication " from a normal person ...
But.. He's right. The more you do the more people expect for nothing. But the "raises" weren't raises at all. They were equipment and stuff to benefit him and his company 🥴
My son worked for Sodexu UK, they left him an anxcious, depressed, mess. Everyone got on with him, all the guys that come in always had a joke with him, the manager of his unit didnt like it, made up rubbish to the boss, my son got sacked. A lot of the soldiers said they would stand up for my son, but by that time he was a physical wreck and now cant go out of the house!!! Great company eh?!
I do not agree with massive corporate companies having cleaning contracts in any area of a hospital. I live in England, in my old town, Swindon I was waiting in a&e and watched a so-called cleaner wipe the windows with a filthy cloth, actually rinsing it out in dirty water, then cleaning the next window the same!! I hate to imagine how the operating theatres are cleaned between each operation. These must be well paid jobs, with proper training, and a private recourse to whistle blowing when bad practices are seen. It's getting better but still bad. As are ward cleaning, pushing a dry mop around, how is that cleaning the ward area. When things are spilt including bodily fluids thry are cleaned up, but to make it extra safe these mops should have antiseptic cleaning solution on them
You need to put the Office Cleaner in the Hospital Emergency Room. That would be perfect for her and perfect for the poor people that has to have surgery. Thank you for being involved in your business and your workers.
Worked under them for 2 years, and yes they suck!!!!!! They treat there employees like shit and will squeeze every bit out of you and then dispose of you.
@@bunnyford Recycling programs are a joke. Full trucks going straight to the dump. The facilities are overwhelmed, and not everything is worth recycling over just making new. When the cost of recycling becomes lower than making new we will see improvements.
I work for Sodexo out here in Illinois I'll say this they don't pay us things we have to put up with this wish we had a CEO to go undercover to see what goes on
So basically all of the employees were recognized for their hard work and dedication by implementing newer more streamlined methods to squeeze even more productivity out of them??? And the employees showed gratitude for that??? Especially the kid who said he felt as if the company had raised him. He had a desire to someday meet the president/ceo as if they were some sort of messiah. They have those employees brainwashed.
Yea I got no problem with someone who feels like that but for s dead end job like that is a horrible mindset to have they don’t appreciate you it shows in the pay
I have worked for Sodexo in the US. It's unorganized, lacks communication, haphazard, and lowest paying. They simply do not care. The people who work hardest gets crapped on the most; while the lazy people who sleep on the job or have high absenteeism skid by without much reprimand. Makes you not want to do your job when you work hard.
I was told I was cleaning to clean and long. I understand what was meant in regards to wasting more product not following the requirements. I quit my job because I was too clean! lol
Mr. Boss, you were wearing your watch while cleaning the operation theater and in the kitchen!!! Not allowed!!! Colene made you take it off however. Good for her!
That wig is awful, and was crawling off his head by the end of the day. The employees had to be wondering if he was an aging surfer boy or someone afraid to come out of the closet.
I love that he made is corporate staff go in and do what he did. Fantastic! Corporate people need to listen and resolve. Otherwise they are mundane and worthless. I was sent to a new built grocery store to help train and they put the Phone for communication by they grocery bags not by the register. I literally said this won't work. It needs to be by the register because it will be hit by our hip. 4 hours later I called on the phone to the corporate manager hanging by wires and said "see".
I know -- I usually work on multiple things at one time and sometimes have a window open with music that I don't want to hear and I was searching everywhere for an open window that was playing that TERRIBLE music. Had to shut it down because the music made watching unbearable.
I've worked for Sodexo and I must say they work you like mad and the pay is low and the morale is even worse look to the CEO you have put profits before people and the residence as well shame shame shame shame on you you will be judged and you will be judged harshly it is coming for you mother Karma will get you I hope you sleep well
Use to work at St this company in Colorado AWESOME place to work doesn't pay well but everyone from employees to your bosses are just GREAT!!!! got a raise just for asking, had to quit was working two jobs taking the bus then when"covid" got hard I couldn't do 2 different types of test every week just no time! But like I said it's an AWESOME place worked at the college even the kids were nice
Yes they do, horrible experience working for them. hardly got breaks, they constantly complain we are not fast enough. They spoke down to employees especially the non English speaking ones! I lasted 7 months!!!!!!1111
I go to an English Speaking honours Uni in the Netherlands and we've had Sodexo as a caterer for the past 3 years, it's probably the worst, overpriced food I've had in my life.
@@sethseth9059 Which in turn gives her a job with wages.. and makes it a sustainable business making profit. Duh . I'd love to see you people living in a non capatlist world... Slab city comes to mind.
Shut the fuck up you clown. I own three businesses. Two of them are seasonal and one is in marketing. I pay a twenty dollar minimum. The seasonal ones are the least profitable for me personally but they are profitable and I could live easily off either. They do provide a living wage for my employees as well and both summer and winter contracts are very sustainable and a good value for my customers. The marketing business allows even more flexibility for everyone involved. Yes I could gouge labor like my competition paying them the least I could get away with. The problem as you see it is I'm not pathologically greedy and don't see how taking the greater percentage of the seasonal contract instead of giving it to my employees is going to make a real big difference to me. Run an actual business moron before commenting on such topics. Unless its a mom and pop size and grosses less than a half million and has thin profit margins; than a livable wage with benefits is quite attainable the larger the business.
Nope you're wrong. You'd lose money on the bet. I simply don't take what industry average owners take and I'm fine and doing well. For marketing you clearly don't understand the mark up and that's OK. My friend who owns a moving company with three trucks is the same way. We both don't see the need to gouge labor just because we can and his minimum is twenty as well but not over thirty. Multiple employees. We both could force our labor to minimum wage or close to it, but why, what good would squeezing out a few thousand do for us. This notion of gouging labor is cultural and not necessarily logistical. His business is not a low margin business nor is my marketing. If I had to live solely on the seasonal with a large family then things would be different but not that much. Now you'll really flip over what I did this year for snow removal. I gave a percentage to my long term guys, paying them at the back end of month. Essentially paying them the equivalent to a retainer fee which means they get the percent no matter how many times they have to shovel. I will probably do that for summer lawn care as well. This guys don't have down time so to speak as there is something to do every month. My jobs are truly valuable and are valued by my employees because of the value of them compared to some minimum wage slave work elsewhere. As for hypocritical. Nope. You're one of those who think capitalism and free markets are the same thing. They are not. To be a Capitalists you have to own an enterprise that is a Corporation; a legal fiction. Your Corporation has to grow in order to be sustainable which means it always has to seek out new markets. Capitalism is great at generating production quickly. A Co-op, Partnership, Sole Proprietor are not Corporations and are sustainable one business cycle to the next without needing to grow and can even contract and still be fine. Of course people who own these three non Corporate entities can act like a Capitalist and many do but they don't have to. Sorry the world you choose to interact with has poisoned your mind and made you think all human interactions are narcissistic and pathologically greedy. What a sad way to live.
Oh by way kid. Look up Gravity Payments, Dan Price and 70,000/year minimum wage. That's 33.65/hour. Like I said it a lie business people have to be pathologically greedy assholes.
So, Colleen the janitor at cambell's I get it that you go above and beyond. Ceo you need to cut some slack yo her. If your customer is happy than more than likely you'll keep getting that contract.
There is NOTHING wrong with under-promising and over-delivering meaning, set expectations, then go beyond those expectations. W0W your customers. Make 'em happy, satisfied, glad they entrust you.
The introduction says it all. “To stay ahead of the game” not to make sure your employees can live on their wage, or are safe at work. Not to ensure you’re providing a quality product. Just to stay ahead of the game. These people are taking advantage and helping to destroy quality of life in our country. DO NOT ADMIRE THEM.
The BEST thing about this episode is that he sent his team to work the front lines too. 👏
Except going randomly off-camera doesn’t come with curated sob story employees. Instead you just get a reminder of why you don’t perform those jobs.
WOW, The boss is a great compassionate man!
so heartwarming..God really uses people to fulfill your ones dream...God bless you all..an inspiration to work hard and enjoy even in times of need.
@@phu5005 ,q,[
Plus is was NOT JOKING
We need an undercover boss in the Healthcare field in these nursing homes and private care businesses.
I most definitely agree with you 100% I've worked in nursing homes and believe me half the staff could care less about them. Cleaning isn't up to par. Worked in hotel business also and definitely can tell you they want the rooms done in 15 minutes at courtyard by Marriott.
That lady doing the cleaning is a F***ing hero! God bless her. She should be the one running the company. Power to Colleen! We must celebrate people like her.
Colleen just got her dreams fufilled as the "staff photographer" for Sodexo Canada....that is so VERY COOL!!! Now if she can pull strings and get a media pass to shoot college and possibly NFL, NBA, MLB games...........oooooooooooooooh that WILL be sweet!! Congrats Colleen and thank your SIR for your generosity!
Don't get me wrong I get your point but being really good at cleaning and organising doesn't necessarily mean you can run a company
@@asersah up yours. She would be great.
@@minixg4857 sure...
@@lonelypigeon7562 Oh, I'm so glad to hear. She is truly a sweetheart and a hard worker. I worked at campbells as a broth cook at the time they filmed this. In fact, if you bought any campbells or swanson broth in the cartons I probably made it. Colleen was always friendly and nice when we passed in the halls and she was always working, unlike many of the actual campbells staff. It's worth noting her comment here when she said about campbells, "If the company grows, I grow". campbells has left toronto and apparently Colleen is doing just fine. Good for her. so long and good riddance campbells!
"Unskilled labor" is often very skilled labor requiring sometimes years of experience. We need to stop assuming people in offices are "skilled" and people scrubbing operating rooms are "unskilled"
Well said🩷
The guys who clean and care for the horses at the barn are more important by far than the trainers who teach at the barn. If all trainers quit tomorrow, the barn might lose boarders, but animal care would still be great. If every one of the guys quit tomorrow, the barn would immediately be launched into chaos, and it would be a real struggle to replace them. And yet the trainers make more, and the guys are frequently looked at as lesser.
Couldn’t agree any more!❤
My office job was the easiest job I ever had, and my fast food job was the hardest.
Patrick is a young man with a great attitude..polite and full of responsibilities. Lucky that Sodexo got him
He's in a $13/hr job and if he quit tomorrow Sodexo would just replace him with someone else they can yell at for $13 an hour.
This one has by far been the best, where the BOSS sends all the corporate heads to do "undercover" work so they can see for themselves........
It's awesome when a boss goes undercover to find out what's really happening within his /her company. Most of all you take the time to listen and hear what they say and how they feel. What you do is amazing and changing what needs to take place within the work field as well changing your workers life. As you said to the young man, you can't change his past ,but you can help change his future. God bless you and your workers. They are part of your family, in the field of your company.
Without a doubt, that's the MOST inefficient kitchen setup I have ever seen.
Y hi hhhhv
That’s what I thought as well Brian ! I have been cooking for over 25 years in many different kitchens and some of the finest restaurants there are and I have never seen a kitchen that awful ! It’s crazy ! How he got anything done is amazing ! Maybe being a woman makes me a bit more picky and unforgiving, but I would have read the boss the riot act as far as kitchen setup lol. I don’t know who designed that kitchen, but it was NOT a cook ! So glad you pointed that out ! Really hope they changed things.
I was thinking the same thing.
@@blessedbees4247 yeh why wasn't the kitchen n grill PLACED IN THE CENTER of these other work stations
I know!!
That kitchen set up was ridiculous!
Thank god he made the office folks work the jobs! Priceless!
When that woman said 9;000 dollars was almost half her yearly wage I wanted to cry for her.
This guy lives in a McMansion while she barely gets by.
That’s shameful.
The worst company to work for!!! From the U.S.A.
@@JJ-ei3jh they are close..i think Morrisons is worse
The lady could pawn the camera....I guess. What a load of garbage.
She is talking net take home pay. She is after all a janitor which, well important, required no education and is usually a fairly low paid position.
@@RogersMgmtGroup Yes, while a janitorial job doesn't necessarily require a formal education it does require"education", which is clearly evidenced by the fact that one must be taught how to carry out the work effectively. Also, the impact of the work on the overall wellbeing of those who carry out the work from "educated" posts is significant. What COVID-19 did was highlight what was always true about the significance of the work of janitors: they aren't just arranging and cleaning space. The end result of their work well done is to safeguard the health of those who inhabit the buildings/spaces they clean. For a person in a hospital environment, the best doctor operating in a poorly maintained room can be the difference between life and death. We take a lot for granted and have very faulty definitions of worth. What is the basis for justifying someone making less than what is necessary to live in her society? What is it? Especially, when this person occupies several hours of each day in meaningful labor? There is none. We have to stop rationalizing away what is a clear violation of human rights. A fair wage shouldn't be polemical. It's basic. Really.
Wish my company would watch this . So many people go above and beyond and never get recognized for their hard work.
Well.....after 18 yrs of working at a plant, and possibly knowing that the former president FUCKED IT UP....most of the gang left and are enjoying better jobs. I and a whole bunch of my formers do miss EH......he cared for the customers and even cared more for the workers.
Ya right
Because meritocracy is a lie.
I loved it when the CEO gave the people underneath him to work in the field. Great.....
She probably just saved the whole company 7 years later from covid lmao
Lol 😂 I love it!
Thought the same thing!🤣
All those chemicals can be caustic and cause health issues:(
I was JUST thinking this
@@johnjohng668At Sodexo we use Green cleaning products
My heart sank when she said "$9000.00! that's half my wages in a year." I have a friend that worked at a cleaning company, and did a 1/5 of the kind of work that poor woman did, and made $30.00 an hour.
cleaning at $30 an hour? must be USA $10 an hour is more like it here
@@paulasch8325 My mom used to do cleaning as a side hustle and she would make $150 for 4-5 hours. Depends where you live, how big the space is
@@paulasch8325 if you run your own cleaning business you average 30-40 a hour cleaning houses and businesses. Minimum investment needed to start it up, too.
She probably doesn't work everyday goes in cleans leaves..
Not many hours..
AS NEEDED..
are you guys SURE he said $9000 as in wages? I think he was telling Colleen that the photo gear/outfit he's planning to get her.....costs $9000 (has to be a Canon or Nikon, with flash, vertical grip, assorted lenses (cant be those surfer ones....ONE ALONE costs $9000!!!) camera bag, memory cards, accessories).....yeah, I'd say thats about a good estimate!
Wow. The dedication to their jobs is mind blowing. 🙏👏👏
When I watch each episode I feel like it is keeping me inspired to start my own business and be a good boss like these bosses.
Cleaning biohazards and sterilizing operating rooms to prevent deadly infections and QUICKLY seems like a lot of responsibility for a low-paid contract employee. It doesn't seem right.
It's not right... And now the same is happening in Alberta and its health services, people who've worked for decades will be losing their jobs to these types of contract companies providing the same service for cheaper. It's saving money for the government ultimately...
Cleaning operating rooms falls, to Hospital housekeeping staff. I worked as part of Infection control in a hospital...
they´re outsourcing it instead of giving them the benefits that are given to physicians and nurses as health services providers, no union, no free money
Totally agree. She was really rushing though and wiping everything down with the same rag. Did not seem like a thoughtful process, just about making it as quick as possible.
There Makin money
I'm in love when the time the President said " I cannot help with your past but I think I can help you with your future.My gosh! That's the boss I wanted to have. Who among you here want to have a boss like him? Just hit the like button.
Glen: "We were down sized a while back. We used to have two people per shift."
Boss: "We are going to get you a ride on auto scrubber."
Me: Well that should give him a few extra minutes to do the work of two people.
aqQQ about-q about
right. My thoughts exactly.
right?
Love how employees speak about all their personal life and issues, in front of tv camera and to a complete stranger.
That's literally every episode. I've seen a bunch of episodes and all of them are the same.
@@Gurra88 because it's staged 😂 why do so many people not Know this
Really, show after show....
gurra88 no it is not staged!! They are literally surprised. However in order for cameras to be there..they pre choose the employee theyll be assigned to....(which to me isn't fair to the other employees when they get a new car, a vacay, college paid, etc). To me that's just discouraging to see a fellow employee very rewarded and the rest get nil
The employees most likely have seen the show. Wink 😁😊
Probably the best one yet. Sending the board into the field is a great idea.
Didn’t know Canadian bosses are cheap! $5000 for down payment! That’s almost nothing compare to prices of cars or houses.
I really love how in the end, Dean exercise his business principle of "not over-serve" the reward to his employees.
Watching on 27th Dec 2021. The experience and dedication of this ms is beyond. She is a super mom
Another touching video. Hard work pays Salute to all the committed Sodexo employees. They are their silent heroes.
Bruh when the guy said "I'm never not here" I felt that. Companies brainwash you to bike that a true manager needs to make sure that everyone around is crossed trained so you never make someone feel like they can't take day off
my right ear: WELCOME TO UNDERCOVER BOSS CANADA
my left ear: *dramatic music*
Facts!!!! I died laughing
"At Sodexo, we go above and beyond, ah ha, ha, who am I kidding? We aim at doing the minimum to keep our contract."
It always makes me laugh how clueless these CEO'S are when it comes to everything that goes on in their business and the world in general they've just been stuck in their little bubbles of privilege for decades like when he was cleaning that office and says why aren't we going above and beyond to do more ? Probably because the people who have to do the work don't get paid anywhere near enough to go above and beyond why the hell would they go out and bust their ass for minium wage as ive always said minium wage minium effort you do enough to not get fired if you want anymore than that you're gonna have to get your wallet out
Every undercover boss CEO going on lunch break: Oh lord here comes the therapy session and life story of the employee 🙄
I’m convinced these owners have never worked a day in their life with all the constant moaning they do!
@@BK-tp6jf did you have a stroke typing that 😂
what a doosh the boss is..
I think it should be the bosses dream to have employees that do more then they are requested.. especially when they do it within the same time limit as all other employees
literally, the mans a goof and hes only successful because hes breaking the backs of all the little ppl bellow him. did you hear that women that got the 9000 dollar camera say that was almost half her yearly salary.. like wholey fuk hes worried about her using a extra role of paper towels on a multi million dollar contract. while at the same time shes worrying probably if she will have money after she pays her rent
Cleaning in a hospital should never be done quickly. This kills patients every day
So fantastic that the President listened and took on board all he heard and learnt. Love that he is getting upper management to experience the rolls of their employees. Reat episode.
I do agree with sending all the board members to one department for a week to see what they can improve on after the boss comes back.
Bless Patrick and all the hard workers
these employees work too hard.give em a nice raise!
That won't happen unfortunately Sodexo is such a cheap company it isn't even funny that is why I no longer work for them I worked for them for 11 years never again
Because there is a camera in front of them problem solved just kidding . If I compare with my work I'm doing,this thing is just a piece of cake seriously
Tracy is such a amazing person!! I love her 😊
The one thing the bosses never do is give people a raise
I suspect that is to do with the fact that the people they work with all have the same jobs as others and just giving them random pay rises would cause issues within the business. giving EVERYONE the same pay rise would be a bigger decision for the executives to look at
Dean Johnson you have a great heart! God bless you and your beautiful family!
Some companies don't even bother to take the time to do this. They simply DON'T care about the employees. Business goes down when morale goes down. If its NOT efficient it cant run properly.
Like that kitchen it needs massive rearrangement to be faster and more efficient
I get what the CEO is saying about the over-cleaning, but does it REALLY cost them THAT much that she spends five more seconds wiping down a sink or a wall? A lot of her OCD stuff could be tied into her past of having an abusive relationship, maybe her ex-husband used to get angry at her if things weren't perfect, or maybe she does it as a way to control something in her life. I don't see why it's such a big deal.
You see people with empathy👏👏👏
I would LOVE to have that woman as the cleaner in my office. If she was down on her knees scrubbing the little lines on the metal sill of the elevator doors at 9AM because she didn't finish the work before the building opened - and she was billing those hours - then OK, something is wrong. But that woman makes sure that the employees in that place come into a 'magically' clean space every. single. day. They never have to see so much as a fingerprint. And you know what? It's that level of cleanliness that makes the office pleasant to work in, that tells clients, 'this business is doing well,' that helps keep employees healthy and keeps vermin out of the building AND helps keep everything in the building in good condition while ALSO being a way to alert maintenance staff if something is not working, wearing out (electrical cables, etc.), jammed, leaking and so on. If she goes in to clean the restroom and a toilet is running and won't flush - that's a call to maintenance that employees in the office may think is not their job to report. I have HUGE gratitude for those silent, invisible people who keep all our lives running smoothly behind the scenes and while we sleep, whether it's police or snow-clearing people or people running the power grid, people fixing the street and the sewers, people servicing the coffee machine or filling the snack machine at work... there are just SO MANY THINGS we totally take for granted and don't realize there are very hard-working, usually not well-paid people out there day after day, sometimes in terrible weather, just making sure that the traffic flows and the water runs and the garbage goes away and the sidewalk is safe and the milk is not beyond its sell-by date and the floor is not slippery, and on and on. Sometimes I walk down the street looking at the paving-stones and realizing that each one of those stones or bricks was laid in place by hand, by a guy on his knees in all kinds of weather, positioning the stone and pounding it in place...and there are thousands of pavers... We walk over and over-look the hard work of so many people every day, unconscious of all the people we owe a debt to for every detail of our convenience and health and safety. Bless them and pay them well!
I like the fact that he like how glen could do a lot of different jobs. So more money in their pocket then paying another employee.
Best move yet! Get those big wigs out there and let them get a taste of reality for most "working" people
it was a group of overstuffed "yes men".. Ugly looking company configuration.
Wait.... she just said $9,000 is half her wages for the year? She cleans like that and only makes $18,000 a year? Sweetheart, you could make way more
Doing what ? Prostatuting
I'm so impress with these owners doing this and recognizing these great workers.
Such a low budget boss . I worked once in Sodexo and left after 1 month . Too much work load . Since than I call it SO-LETS-GO
Amen. Very wicked, evil, and clean
Slick talking professionals
Lazyazz
I love how he made all of them work the front lines.... that's a first!
I cleaned the exactly same way for a whole 27 storey building in Melbourne City, but they only paid me $11 an hour and gave only 3 hrs to clean the whole 27 floors including 58 Toilets and mopping and vacuum ... i used to stay back for other 3 more hours for FREE to finish the job everyday ..it was back in 2007-2009 when there wasn't any job like today's.. I could feel it.. (The contractors usually take the Big Cut which the building company pays them and only paid $11 an hour to me, so barely I get $30 a day)
Sorry bro, but you should have found another job. Never work for free in that manner.
Ellen Johnson --- Thanks you soo much Ellen 😍🙏🏻! You are such an angel to tell those golden words to me ! Guess what, I am very good and wealthy now (as you blessed me), because, as I mentioned, it was back in 2007-2009, it's been 10years and have grown and being good to all and wealthy too 👌🏼. Love from India and Australia!
Even if you stayed over the three extra hours mentioned, that would still be just under 12 minutes a floor. I'm not buying this story for a second. 😂
@dhana ty....BULLSHIT! NO Aussie in their right mind would work for $11 to do what you say you're doing!! Cleaning wages, whether sub-contracted or not, START AT $25 HOUR!!
I love it 🥰 Sir, God bless you. I hope the Issues on maltreatment could be seen and apprehended!!!❤️❤️❤️
I Liked IT WHEN HE TOLD THE STAFF AT HEADQUARTERS THAT THEY TO WOULD HAVE TO WORK UNDERCOVER THE LOOKS ON THEIR FACES PRICELESS MY GOD THE WORK THESE PEOPLE DO CLEANING AND THE COOK IS BACK BREAKING WORK THEY SHOULD GET BETTER SALARIES /WAGES NOT PEANUTS DISGRACEFUL THE WAY THESE COMPANIES TREAT THEIR STAFF BETTER CONDITIONS ARE NEEDED SUCH AS HEALTH BENEFITS PENSION BONUSES AT CHRISTMAS AND OF COURSE HOLIDAY PAY THESE GUYS AT HEADQUARTERS GET PAID TO MUCH FIRST TIME SEEING THIS VIDEO TODAY 23rd APRIL 2016
As always, some CEO's and Presidents really do care about their employee's
When cameras are present
Worst company to work for!!!
This is AWESOME. Loved this vídeo. I worked for many years and I moved up, because I was a valuable employee and I became a manager. It was a great experience and a great Job.❤️
this guy is seeing what real work is like..
More companies need to require their main office staff to work the front lines of the company. They often don't understand the negative impacts of decisions they make.
It's Boxing Day for a week!
get the janitor of Roomba...!
I think what he offer to the workers is Nt satisfactory.. Comparing to other companies... I think he needs to see other undercover boss shows.. Then he will realize how Tey were rewarded...
He takes the recycling bin and empties it into the trash...really effective
Lena Redhead it was labeled for recycling.
in true Sodexo standards this guy is very cheap with his star employees
extremely mean horrible boss
23:19 Head of Sodexo throws recycling materials into the trash, while asking his employee what she likes to do in her spare time. What a joke!
Lmao
I loved what he did with his execs.
Telling this lady she's doing too good a job cleaning because their standards are lower than actually clean just seemed weird.
Saying she's doing too much is for a different reason.If she's cleaning too much above what is contracted the company may have to pay others overtime for the same workload. She's though is able to accomplish the extras in. an average shift ,where others may not .
.......... At the end of the show he literally says he used to think it was overcleaning and then said he realized it was an initial reaction and thought they could use her help to improve standards. Not sure if they followed through, but that was the claim.
Did you realize what he said that he would implement the cleaning standard that she did? This means an increase in responsibility for the employee without increase in wages. I think she did good to the company but bad to her colleagues.
The point was to find little things she did out of the contract and put them in so they can make more money out of it. Never he wanted to raise the standard, just to make the money. That is bad news for all that will come out of this. Let`s be honest here, she suffered from a mental condition ( she admitted going for therapy) you can not expect the same level of " dedication " from a normal person ...
But..
He's right. The more you do the more people expect for nothing. But the "raises" weren't raises at all. They were equipment and stuff to benefit him and his company 🥴
My son worked for Sodexu UK, they left him an anxcious, depressed, mess. Everyone got on with him, all the guys that come in always had a joke with him, the manager of his unit didnt like it, made up rubbish to the boss, my son got sacked. A lot of the soldiers said they would stand up for my son, but by that time he was a physical wreck and now cant go out of the house!!! Great company eh?!
I do not agree with massive corporate companies having cleaning contracts in any area of a hospital. I live in England, in my old town, Swindon I was waiting in a&e and watched a so-called cleaner wipe the windows with a filthy cloth, actually rinsing it out in dirty water, then cleaning the next window the same!! I hate to imagine how the operating theatres are cleaned between each operation. These must be well paid jobs, with proper training, and a private recourse to whistle blowing when bad practices are seen. It's getting better but still bad. As are ward cleaning, pushing a dry mop around, how is that cleaning the ward area. When things are spilt including bodily fluids thry are cleaned up, but to make it extra safe these mops should have antiseptic cleaning solution on them
You need to put the Office Cleaner in the Hospital Emergency Room. That would be perfect for her and perfect for the poor people that has to have surgery. Thank you for being involved in your business and your workers.
Watching him have to carry that salt have me pure satisfaction! You should know all jobs in your company you oversee
Beware, this series is undercover advertising..
Sodexo is widely known for their bad treatment of employees.
Driesketeer 8
Hosea 10
Thats true
Sweden Malmö-Employe
the worst company even in switzerand....don't work for this bullshit company.here in zürich they aren't anymore and that is good.
Worked under them for 2 years, and yes they suck!!!!!! They treat there employees like shit and will squeeze every bit out of you and then dispose of you.
He gave uniforms to the desk wallahs ... haaa haaaaaaa . that should make another episode !
He thought she over cleaned but didn’t mind throwing the recycling in the regular trash can!
Actually quite common in businesses. Recycling bins are for show.
@@bunnyford
Recycling programs are a joke.
Full trucks going straight to the dump.
The facilities are overwhelmed, and not everything is worth recycling over just making new.
When the cost of recycling becomes lower than making new we will see improvements.
I work for Sodexo out here in Illinois I'll say this they don't pay us things we have to put up with this wish we had a CEO to go undercover to see what goes on
So basically all of the employees were recognized for their hard work and dedication by implementing newer more streamlined methods to squeeze even more productivity out of them??? And the employees showed gratitude for that??? Especially the kid who said he felt as if the company had raised him. He had a desire to someday meet the president/ceo as if they were some sort of messiah. They have those employees brainwashed.
Yea I got no problem with someone who feels like that but for s dead end job like that is a horrible mindset to have they don’t appreciate you it shows in the pay
Nearly impossible to hear whats being said over the stupid music
Try using a headset one ear you hear a talking the other ear you hear the music I just unplugged my other ear so I can hear everything raw and perfect
😳😂😂😂😂Get out of My head....Lol
YOU CAN'T HEAR ANYTHING !!!
DELETE THAT STUPID MUSIC!!!
This was a wonderful episode!
I have worked for Sodexo in the US. It's unorganized, lacks communication, haphazard, and lowest paying. They simply do not care. The people who work hardest gets crapped on the most; while the lazy people who sleep on the job or have high absenteeism skid by without much reprimand. Makes you not want to do your job when you work hard.
The last part is so funny where the employees is doing something then pose, LOL.
I'd be interested to see if his attitude changes in light of the pandemic Canada and the rest of the world is currently experiencing.
Very convenient his uncle is executive chef for sodexo and he got chose mmmmmm
I love a story with a happy ending.
I was told I was cleaning to clean and long. I understand what was meant in regards to wasting more product not following the requirements. I quit my job because I was too clean! lol
Mr. Boss, you were wearing your watch while cleaning the operation theater and in the kitchen!!! Not allowed!!! Colene made you take it off however. Good for her!
That wig is awful, and was crawling off his head by the end of the day. The employees had to be wondering if he was an aging surfer boy or someone afraid to come out of the closet.
I love that he made is corporate staff go in and do what he did. Fantastic! Corporate people need to listen and resolve. Otherwise they are mundane and worthless. I was sent to a new built grocery store to help train and they put the Phone for communication by they grocery bags not by the register. I literally said this won't work. It needs to be by the register because it will be hit by our hip. 4 hours later I called on the phone to the corporate manager hanging by wires and said "see".
So cool to make the board members go out also!!
That background music is so freaking annoying.
It ruined the show.
Yea
Well it is Canadian
I know -- I usually work on multiple things at one time and sometimes have a window open with music that I don't want to hear and I was searching everywhere for an open window that was playing that TERRIBLE music. Had to shut it down because the music made watching unbearable.
omg i know right
I've worked for Sodexo and I must say they work you like mad and the pay is low and the morale is even worse look to the CEO you have put profits before people and the residence as well shame shame shame shame on you you will be judged and you will be judged harshly it is coming for you mother Karma will get you I hope you sleep well
Use to work at St this company in Colorado AWESOME place to work doesn't pay well but everyone from employees to your bosses are just GREAT!!!! got a raise just for asking, had to quit was working two jobs taking the bus then when"covid" got hard I couldn't do 2 different types of test every week just no time! But like I said it's an AWESOME place worked at the college even the kids were nice
still to this day they treat there employees like shit.
Yes they do, horrible experience working for them. hardly got breaks, they constantly complain we are not fast enough. They spoke down to employees especially the non English speaking ones! I lasted 7 months!!!!!!1111
@@christineumanzio1170 oh man.. ;(what nationally are u?
I go to an English Speaking honours Uni in the Netherlands and we've had Sodexo as a caterer for the past 3 years, it's probably the worst, overpriced food I've had in my life.
Employee: "You look like Shaggy from ScoobyDoo!"
Boss: Yeah, you look like you're fired!
Really he’s mad at Colleen at Campbell’s for going above and beyond? He should appreciate her doing a great job to keep the contract
He's a greasy capitalist that only cares if that "Above and beyond" is only used to put money in his pocket.
@@sethseth9059 Which in turn gives her a job with wages.. and makes it a sustainable business making profit.
Duh .
I'd love to see you people living in a non capatlist world... Slab city comes to mind.
Shut the fuck up you clown. I own three businesses. Two of them are seasonal and one is in marketing. I pay a twenty dollar minimum. The seasonal ones are the least profitable for me personally but they are profitable and I could live easily off either. They do provide a living wage for my employees as well and both summer and winter contracts are very sustainable and a good value for my customers. The marketing business allows even more flexibility for everyone involved. Yes I could gouge labor like my competition paying them the least I could get away with. The problem as you see it is I'm not pathologically greedy and don't see how taking the greater percentage of the seasonal contract instead of giving it to my employees is going to make a real big difference to me.
Run an actual business moron before commenting on such topics. Unless its a mom and pop size and grosses less than a half million and has thin profit margins; than a livable wage with benefits is quite attainable the larger the business.
Nope you're wrong. You'd lose money on the bet. I simply don't take what industry average owners take and I'm fine and doing well. For marketing you clearly don't understand the mark up and that's OK. My friend who owns a moving company with three trucks is the same way. We both don't see the need to gouge labor just because we can and his minimum is twenty as well but not over thirty. Multiple employees. We both could force our labor to minimum wage or close to it, but why, what good would squeezing out a few thousand do for us. This notion of gouging labor is cultural and not necessarily logistical. His business is not a low margin business nor is my marketing. If I had to live solely on the seasonal with a large family then things would be different but not that much.
Now you'll really flip over what I did this year for snow removal. I gave a percentage to my long term guys, paying them at the back end of month. Essentially paying them the equivalent to a retainer fee which means they get the percent no matter how many times they have to shovel. I will probably do that for summer lawn care as well. This guys don't have down time so to speak as there is something to do every month. My jobs are truly valuable and are valued by my employees because of the value of them compared to some minimum wage slave work elsewhere.
As for hypocritical. Nope. You're one of those who think capitalism and free markets are the same thing. They are not. To be a Capitalists you have to own an enterprise that is a Corporation; a legal fiction. Your Corporation has to grow in order to be sustainable which means it always has to seek out new markets. Capitalism is great at generating production quickly. A Co-op, Partnership, Sole Proprietor are not Corporations and are sustainable one business cycle to the next without needing to grow and can even contract and still be fine. Of course people who own these three non Corporate entities can act like a Capitalist and many do but they don't have to. Sorry the world you choose to interact with has poisoned your mind and made you think all human interactions are narcissistic and pathologically greedy. What a sad way to live.
Oh by way kid. Look up Gravity Payments, Dan Price and 70,000/year minimum wage. That's 33.65/hour. Like I said it a lie business people have to be pathologically greedy assholes.
Absolutely beautiful! 💕🥰🙏
I don't care what you say, everybody knows he's the boss Undercover.
Same thing I said
Great job Tracey!
So, Colleen the janitor at cambell's I get it that you go above and beyond. Ceo you need to cut some slack yo her. If your customer is happy than more than likely you'll keep getting that contract.
This company seems to be an obscene entity.
Termination of its existence is overdue.
There is NOTHING wrong with under-promising and over-delivering meaning, set expectations, then go beyond those expectations. W0W your customers. Make 'em happy, satisfied, glad they entrust you.
That VP with the tache was all up for feedback until working in the field appeared for him. 😂see his face 😂
YAY Patrick!!! Darling young man!!
The introduction says it all. “To stay ahead of the game” not to make sure your employees can live on their wage, or are safe at work. Not to ensure you’re providing a quality product. Just to stay ahead of the game. These people are taking advantage and helping to destroy quality of life in our country. DO NOT ADMIRE THEM.
good point. we should shut down all large companies
Dam that's some hard work. I'm sure they're underpaid