I notice people tip less when they pay online at the table with their phone. They think we can’t see it. Ironically we see it faster because it pops up on our computers immediately.
As someone who doesn't live in the US, why the flip would you tip if there's no person to tip? What are you tipping, the online service or the restaurant in general? Tipping is nuts in the first place, but that's even worse 😂
Ironically, they're paying online themselves instead of you taking their card and doing it. So I doubt you're actually giving them a full service. So why would they tip a lot if at all?
Another part of the problem is franchises aren't uniform, nor are they responsive to the app. McDonald's has some fancy new item and it's on the app but not available at your store, or the store has run out of an ingredient and cannot communicate that to you. I once had to return a meatless burrito from Chipotle because the store I ordered from was out of the meat I requested. Our infrastructure and tech literacy is not ready for this form of service. You'd be amazed how many businesses are still running off of paper records, or have no idea how to use their own inventory software.
Servers are mostly useless anyway. The chefs can make the food and I can go walk 10 feet to go pick it up. I dont need some philosophy major to bring it to me and ask for a 15% tip for doing something i could easily do
UK person here. Very interesting video, thanks for it! Personally, I really love ordering via my phone as I can oftentimes request more specific things, just as you show in the video. I understand that it can be a strain though
We went to a restaurant that had a robot server that carried the dishes. But a waiter followed the robot and then moved the dishes from the robot to our table....
I believe that like 90% of restaurants should just cease to exist. The majority should be downsized into popups, trucks, and other small-scale operations. If Canadian and American zoning laws are so hostile to mixed land usage, then this would benefit more neighborhoods and provide more food diversity. The margins wouldnt be as tight and people could actually be paid well
All they have to do is pay people a living wage and stop pretending abusive customers are more valuable to the business than good servers. That’s literally all they have to do to get people to think the job is worth having
Capitalism does not encourage hiring humans at a higher wage if they already switched to using cheaper online menus. It may only be a thing in restaurants that either did not switch or charge a lot of money from customers.
They actually leave because tipping culture is dying off and what they pay their workers is a joke. In Romania, for example, tipping is still very much a thing and we have no shortage of workers. Because being nice to customers is worth something. When it will die off here as well, the service will be terrible. It already is going to hell because we have the highest costs in the EU with the second lowest salary. But this is a story for another time.
In the U.S. customers are also just assholes though. I worked as a barista for 5 years and I’m a super cheery person so I did get more tips, but I fucking hated it because people are so mean now. When I started back in 2019 you’d have the occasional asshole buts that’s to be expected. Now there’s more assholes than not. As much as I liked being a barista, I bolted as soon as I could because it was so mentally and emotionally draining for me to be berated, insulted, and threatened every day. It’s only gotten worse with how the economy is going.
@@yin4296 I know what you mean. I used to work at events and restaurants doing various jobs from wardrobe to event manager. People used to have more respect back in the day (2007-2015). The pandemic turned everyone into an entitled ahole. People should learn that no service is free and no service is your right. As you don't work for free and without respect, neither do the rest around you. I'm glad you managed to get out. I hope you find happiness in what you do!
Technology is great. Anything that reduced the amount of labour done by humans is good and improves living standards in the long run. Sure, there are bugs in the beginning, but it will get better.
I mean, QR codes save on having to touch dirty menus that servers likely dont wipe down after every table. Like, COVID concerns aside (bc everyone is just pretending it doesnt exist anymore lol) there's other concerns? Like flu? Norovirus? Those are also contact driven. I have never experienced working alongside tech making my job "harder", lmao. Also PS, if you've ever worked any hospitality ever, those "modifications" you claim are only happening because of the technology implemented. People were doing that regardless. Just more people outside of that are now aware its happening.
For the consumer, it's harder for restaurants to change their prices (e.g. surge pricing) with physical menus. Physical menus are good for people who don't have smart phones, like kids. A lot goes into the design of physical menus. Most digital ones I've encountered are either clunky to navigate, glitchy, ugly, or just pdf scans of the physical menu (again, clunky).
It’s fine now because we medically know more about vs. what we knew in 2020, thus it’s more treatable and the mortality rate has dropped a significant margin.
@@stevezy4772 all media is propaganda, but this isn't "Marxist." PBS are a non-profit, privately owned corporation. A lot of their funding comes from wealthy donors, other corporations etc. Insurance companies, pharma, and the like. You can look up how they get their money. Very small percentage is viewer donations and government subsidies (the same rich donors own the govt btw). This is capitalist propaganda disguised as a public service educational channel, and you think it's "Marxist."
Gawd this is stupid. Just talking about stuff as if we don't know. The things many people choose to talk about (for no other reason than just listening to themselves) is so irrelevant and blasé. Of AAALLLLLL the things going on in our country and the world let's just talk about waiters. Nice
Why tip anymore if I'm not being served by a human. Who am I even tipping at that point?
It’s like a knee jerk reaction that they hope you won’t notice 😂Haha
AI
The hard working investor
The cooks that made the dish. I doubt the dishes are churned by a machine.
@@aldrichallenbarcenas6740 no, they don't get the tips
maybe have servers to not depend on tips and pay them a wage they can survive on and not expect customers to even leave tips like in any other country
If servers were just paid a proper wage none of this would be an issue
Servers are already paid too much
@radiantveggies9348 ah yes, all the worlds biggest millionaires and billionaires- servers
@@radiantveggies9348 they are paid below minimum wage which is already pretty low in the us
@@radiantveggies9348they make a lower wage than other workers, and customers have to tip to make up the difference. They should just be paid more.
@@ineedsomechips
Most businesses are small businesses.
I don't like QR codes in a restaurant.
It has its place, and that place is not in restaurants with tipping.
Tipping doesn't belong in any restaurant
@@andrewe2057 tipping is fine as long as it's simply a reward for good work, and they have a living wage as a base.
The same situation in my country. And guess what? Every restaurant who have them tastes bad. Like incredibly bad.
Not everyone has a smart phone. I am one of those people who don't have one and if I could I wouldn't have a phone at all. not even a line land.
This is truly “The People’s Channel”. We salute you comrades!
On a digital menu you can change price deppending on the user phone to charge more of iphone users as an exemple.
Thats a great idea because iphone users are proven to want to spend more money on worse stuff
@@thewhitefalcon8539Like Samsung users
Imagine a couple at a table and one of them has an iPhone and the other an Android and they want the same item. That would be awkward.
@@thewhitefalcon8539 And Andriods users buy cheap Korean junk like Kias and Samsungs
@@scarpfish An iPhone user would never date an Android user.
I dont eat out.
I notice people tip less when they pay online at the table with their phone. They think we can’t see it. Ironically we see it faster because it pops up on our computers immediately.
It's probably more because they don't feel like they have been served
As someone who doesn't live in the US, why the flip would you tip if there's no person to tip? What are you tipping, the online service or the restaurant in general? Tipping is nuts in the first place, but that's even worse 😂
Ironically, they're paying online themselves instead of you taking their card and doing it. So I doubt you're actually giving them a full service. So why would they tip a lot if at all?
Dark hair looks good
Calm down RC she's a nice girl
Another part of the problem is franchises aren't uniform, nor are they responsive to the app. McDonald's has some fancy new item and it's on the app but not available at your store, or the store has run out of an ingredient and cannot communicate that to you. I once had to return a meatless burrito from Chipotle because the store I ordered from was out of the meat I requested. Our infrastructure and tech literacy is not ready for this form of service. You'd be amazed how many businesses are still running off of paper records, or have no idea how to use their own inventory software.
Plus delivery food
Those who had high expectations will have high expectations no matter what
Anything to not pay workers & boost corporate profits!!
Servers are mostly useless anyway. The chefs can make the food and I can go walk 10 feet to go pick it up. I dont need some philosophy major to bring it to me and ask for a 15% tip for doing something i could easily do
The new normal is 20%. Bidenomics is working!
I actually much prefer ordering and paying on my phone.
UK person here. Very interesting video, thanks for it! Personally, I really love ordering via my phone as I can oftentimes request more specific things, just as you show in the video. I understand that it can be a strain though
Come back servers! For that sweet sweet 2.50 an hour... 😐
Looking like Zorg from the Fifth Element
They probably went to go find affordable housing
only of waiters could have a living wage without depending on tips....
We went to a restaurant that had a robot server that carried the dishes. But a waiter followed the robot and then moved the dishes from the robot to our table....
Maybe it was being trained for the job lol
@@coreyw5981Lol! 😂😂
Maybe explore the financial reasons why people don't want to work in restaurants
Y'all going out to restaurants? I can't put up with tips so I seldom go to places that need a tip.
Ngl kinda gotten used to the McDonald's menu screens
i did not go out before i dont go out now
So now waiters are just food runners.
I am willing to put up with a less personal experience. Customer service took a nosedive during COVID and it never recovered
I believe that like 90% of restaurants should just cease to exist. The majority should be downsized into popups, trucks, and other small-scale operations. If Canadian and American zoning laws are so hostile to mixed land usage, then this would benefit more neighborhoods and provide more food diversity. The margins wouldnt be as tight and people could actually be paid well
Those places have less costs but also less revenue,so the margins and pays are just as bad.
All they have to do is pay people a living wage and stop pretending abusive customers are more valuable to the business than good servers. That’s literally all they have to do to get people to think the job is worth having
Menus cost money
Capitalism does not encourage hiring humans at a higher wage if they already switched to using cheaper online menus. It may only be a thing in restaurants that either did not switch or charge a lot of money from customers.
All you need to make a restaurant is matradees and food runners. I actually prefer this. We should do this. And it ends tipping.
Uhh food runners sounds like servers
@@BP-ke5qs food runners are paid less and don't make tips. They just run the food and clear the plates. There is no need for servers anymore.
They actually leave because tipping culture is dying off and what they pay their workers is a joke. In Romania, for example, tipping is still very much a thing and we have no shortage of workers. Because being nice to customers is worth something. When it will die off here as well, the service will be terrible. It already is going to hell because we have the highest costs in the EU with the second lowest salary. But this is a story for another time.
In the U.S. customers are also just assholes though. I worked as a barista for 5 years and I’m a super cheery person so I did get more tips, but I fucking hated it because people are so mean now. When I started back in 2019 you’d have the occasional asshole buts that’s to be expected. Now there’s more assholes than not. As much as I liked being a barista, I bolted as soon as I could because it was so mentally and emotionally draining for me to be berated, insulted, and threatened every day. It’s only gotten worse with how the economy is going.
@@yin4296 I know what you mean. I used to work at events and restaurants doing various jobs from wardrobe to event manager. People used to have more respect back in the day (2007-2015). The pandemic turned everyone into an entitled ahole. People should learn that no service is free and no service is your right. As you don't work for free and without respect, neither do the rest around you.
I'm glad you managed to get out. I hope you find happiness in what you do!
Thought it was just ao they can raise prices without reprinting menus.
Surge pricing.
Technology is great. Anything that reduced the amount of labour done by humans is good and improves living standards in the long run. Sure, there are bugs in the beginning, but it will get better.
Maybe if servers were treated nicely…
Cook at home 🏡😁
Problem solved 🎉
You mean great layoffs
What's up with the dude's hair?
Isn't this better? To solve labor issues. AI need to take over blue collar jobs, not white collar jobs that people actually want
I mean, QR codes save on having to touch dirty menus that servers likely dont wipe down after every table. Like, COVID concerns aside (bc everyone is just pretending it doesnt exist anymore lol) there's other concerns? Like flu? Norovirus? Those are also contact driven.
I have never experienced working alongside tech making my job "harder", lmao. Also PS, if you've ever worked any hospitality ever, those "modifications" you claim are only happening because of the technology implemented. People were doing that regardless. Just more people outside of that are now aware its happening.
For the consumer, it's harder for restaurants to change their prices (e.g. surge pricing) with physical menus.
Physical menus are good for people who don't have smart phones, like kids. A lot goes into the design of physical menus. Most digital ones I've encountered are either clunky to navigate, glitchy, ugly, or just pdf scans of the physical menu (again, clunky).
why not both? :)
Oh no... dining out that pulls more from somebody's budget.
Because they fkin died.
"voluntarily" is when you choose between vaccination or leave
Did you say eating maskless indoors? How the hell else do you eat anything at all if you're wearing a mask the whole time?
I'm not sure if being maskless indoors is a good idea...the risk of Covid is still there...to me, that doesn't sound financially wise
It’s fine now because we medically know more about vs. what we knew in 2020, thus it’s more treatable and the mortality rate has dropped a significant margin.
If you're so worried about it, then stay home and cook. The rest of us are going to keep living our lives.
When you go to the hospital with covid now, they tell you to go home and take Advil/Tylenol. It's no longer a death sentence as originally advertised.
lol. NPC
@@CyberNoahlol
Ah, Marxist PBS. You have fallen so far.
Oh no bro PBS is posting communism 👻😱
@@s-nooze I am saying in general not this specific topic. PBS is a propaganda channel now, period.
@@stevezy4772 all media is propaganda, but this isn't "Marxist." PBS are a non-profit, privately owned corporation. A lot of their funding comes from wealthy donors, other corporations etc. Insurance companies, pharma, and the like. You can look up how they get their money. Very small percentage is viewer donations and government subsidies (the same rich donors own the govt btw). This is capitalist propaganda disguised as a public service educational channel, and you think it's "Marxist."
Gawd this is stupid. Just talking about stuff as if we don't know. The things many people choose to talk about (for no other reason than just listening to themselves) is so irrelevant and blasé. Of AAALLLLLL the things going on in our country and the world let's just talk about waiters. Nice
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