Root Cause Analysis Techniques | Root Cause Analysis | Invensis Learning

This Invensis Learning video on "Root Cause Analysis Techniques" explains different root cause analysis techniques with examples and how these techniques help in effective problem-solving in quality management. Listed below are the topics that will be discussed in detail:
Following are the outline of the video:
Introduction to Root Cause Analysis
Root Cause Analysis Techniques
Pareto Chart
The 5 Whys
Fishbone Diagram
PDCA
Failure Mode and Effects Analysis (FMEA)
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[@isoamauditor3965]

After being involved in management systems and auditing for nearly 3 decades, The first thing I would state is that most process failures are not the result of a "Root Cause" They are in fact the result of causes, and the hunt for a root cause, will never result in adequate corrective action. This is because most organizations are not aware of how their processes work or interact.
Root cause is more relative to machine malfunction, simply because they are repeatable cyclic events, relative to a fixed set of operational values (the machines capability and ability).
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Historically, my observation with any process failure can be found through process mapping, especially a swim lane process map which includes all of the players in the process. With such process mapping, many issues will be observed (very rarely one single root). Further, its often the result of the accumulation of these process issues which resulted in the eventual failure.
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Read the book the quality toolbox by Nancy Tague, which is instrumental in defining the proper tool to use when determining causation relative to failure.

[@g.gwachira6745]

Great presentation

[@adespecial9540]

Very useful video..

[@jakaLOVExime]

5 whys is really helpful

[@qmsconceptstamil]

Intresting and clearly understood

[@rembautimes8808]

Very good lecture. Top quality

[@jayve4361]

Great video

[@invensislearning9099]

If you have any questions related to the topic mention it in the comments, our experts will reply back soon. If you want to upskill yourself in the field of Quality Management, checkout out our RCA through Six Sigma Training course: bit.ly/2I1k0CA

[@atablue9053]

pareto analysis does not fall under root cause analysis technic

[@meherulsarkar2591]

all techniques are very good effective

[@invensislearning9099]

Glad you like them!

[@megaprojectmanagement]

Thank you for this!

[@angelarenataspiro6016]

great explanation!

[@invensislearning9099]

Glad it was helpful!

[@DailyInspirations1978]

Very nice video and straight forward explanation

[@solosoultraveller]

why volume is low?

[@divb5595]

Are there only 4 techniques in RCA according to ITIL v4?

[@michaely9877]

Not sure. The fishbone I use is 6. Man, Method, Nature, Product, Measure, Supply.

[@melonlusk]

itil is only for IT service management

[@hdrie9785]

More on talks, no math analysis to measure a and resolve problems

[@coldwarifyful]

Don't waste your time on this video

[@patrickhernandez9529]

I just used this video for training and realised half way through that it is very average.

[@m.f.8752]

That robotic voice is really annoying