Frigidaire/Electrolux ice maker troubleshooting using diagnostics
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- čas přidán 11. 09. 2024
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This video will help you diagnose ice maker problems on a Frigidaire French door refrigerator by using diagnostics.
I go through each test an give a short explanation of what it does with tips along the way. If you have any questions comment below and I’ll try to help.
Good luck and I hope this helps!
After an RO installation, ice maker stopped working. Took the thing apart and reassembled it a half dozen times, but no water in the tray. Wish I had found this video two weeks ago. Ran test 63, 58 and finally 55. Tray filled with water and we a back in action. Thank you Beard!
A HUGE thanks!!! Followed your instructions -it was an ice buildup behind the ice maker. Disassemble, hair dryer, reassemble -woohoo- we have ICE!! MANY thanks for taking the time to make the vid. Take care, my friend.
Great job!
I just went on a service call and found the sensor reading OP. I chased the problem to the main board underneath. The ice maker plug was unplugged!!! Wow, who'd imagine. Plugged it in and ran through the diagnostics and it is working fine.
Thanks for the video, it really helped educate me. 😁😁😁😁😁
I found this to be very interesting. My problem was that the ice maker was not filling with water. My issue was I had not changed the water filter in a while, and the lower pressure allowed the water to freeze in the tube going to the ice maker. I plugged in a hair dryer and ran it on high pointed to the top of the fridge right at the top of the ice maker. I did this for about 1 minute. Then, low and behold, it must have melted since it started working again (after about 8 hours) and now have tons of ice! I recommend people try that first.
Few questions: First I have a frigidaire fg4h2272uf - By all accounts online it operates similarly enough to this and no real videos or info on the same problem with that specific model. I purchased this a couple of months ago for 3 grand or so from home depot. First it makes very little ice.. after reading the manual (troubleshooting this initially) I discovered it's designed to make 4 lbs of ice in 24 hours.. just not a lot. Further, just looking at how small the ice holder/bin is tells you all you need to know about how much ice it will cycle through.
Even with that,.. I can live with the little ice, as long as it just keeps making it.
However, a few months in.. the ice maker just stops making ice. Water comes out of cold water dispenser where you get ice.. the auger motor turns to dispense ice.. it just doesn't make the ice. After a little bit of research into other people fixing their various frigidaire models similar to this: It seems a common theme is they freeze up because they don't defrost properly. (A design flaw.. something that will continue for the life of the Fridge).
Any merit to this? Any fixes , maybe for my model frigidaire fg4h2272uf? I'd expect service repair to know about flaws and have some sort of kit or fix to get things working again and prevent it from happening again. If it happened in 2 months, and I let it thaw out the other day and then it magically started making ice again but only for 1-2 days then stopped;.. It seems like this is the issue.
You mention the water filter - but it's 60 days old.. that shouldn't be an issue with a 2020 Manufactured fridge just put into service in the late fall of 2020 no?
I really just would like to get home depot to take this thing back and let me buy another model.. but from what I've read you have like 48 hours (hardly enough time to determine any true major issues) to 'return' .. after that you are subject to whatever manu. warranty.
Are you familiar with my model? Is there anything in your notes/frigidaire support/recalls whatever you would have as a repairman in specific to it? frigidaire fg4h2272uf and the ice maker? Or is just the same , seemingly poor engineering design they seem to keep using for multiple models year after year?. (Keeps you in business though!)
If you read this.. thank you. I appreciate any insight you may have,
I ran through all diagnostic and your amazing for showing people this. Thank you
Thanks for the video and judging from the comments, you are extremely helpful and knowledgeable about these units. My ice maker is in the freezer side. It dispenses water, but not ice. I can hear the auger turning, but no ice ejecting. It is making ice fine though.
My problem lies with the auger. The motor is fine but it’s not spinning the auger.
The auger arm was stripped. Common problem due to poor design. Tried drilling thru the auger arm and dispenser motor shaft. Shaft/bolt broke. Now I gotta order parts.
@@Guitarpick1770 my water is working n the thing turns inside but its not making ice. . how do I turn it on? To make ice
Great video! Thank you! I wish appliances came with detailed service manuals.
I believe the problem with the fridge is the evaporator tube running from the ice maker to the freezer is getting the back metal freezing cold, causing condensation and rust, but more importantly it is freezing up any moisture in the drain line which eventually clogs and causes the whole thing to back up with ice. I think a solution might be to run a new drain line away from the freezing back wall.
This vid pulled me out of a jam today.
Thank you! I was able to fix my ice maker from your video.
Woman yeah! Glad to help!
Thanks so much for this video! I've ran all the diagnostics and everything works as it should; passes all test BUT still doesn't make ice. I can use test code 55 to fill the tray and then code 63 and dump the ice BUT it will not do it on its own. I've replaced the ice maker as well and still the same thing. Any ideas or help would be greatly appreciated! Thanks in advance!
I am having the same problem. Per the technician, it might be the problem of the main motherboard that's communicating with the ice maker. Have you solved your problem yet? I am still debating whether or not to replace the motherboard...
I’m having the same issue, either of you end up fixing it?
Why does the ice make keep freezing up? The line that fills the tray freezes every couple days. I’ve run all tests and everything works but couple days after thawing it freezes again
Hello, I defrosted my ice maker with the help of a hair dryer. Its making ice, the bucket is full. When the doors are closed and the lever is pressed the dispenser door flap opens but i dont hear the auger turning and no ice is dispensed. Any suggestions?
I love your videos. We had a Frigidaire French doors and had problems with the ice maker. They actually came out 48 plus times to repair it. One of the technicians I knew, and he said it would work right. (Freeze up) they sent out a new one 3 years later. One with 2 ice makers. After a year the bottom ice maker in the freezer started knocking and then a month later stopped making ice. Can I diagnose with 2 ice makers to see if it is the ice maker or the evaporator. Thank you
Oh bearded one, exact same control panel, held both for up to 30 seconds still won’t go into diagnostic. Ideas?
My issue for this was the ice maker was turned off in the settings.
Once i enabled it I was able to get into the menu.
Hi, I realize this video is old but it was very helpful to me. I did the diagnostics check and when I do the test for 55, the tray turns and the water turns on but it doesn't fill the tray. Instead, the water comes out from behind the freezer where the water tube enters the freezer. It doesn't come out from the tube or connector but around the seal where the aluminum is cut out and meets the foam insulation. I removed the ice maker and aluminum shield but can access that tube Could this still be a water valve issue? It seems if something is blocking the water from entering the tray. I defrosted and used a hair dryer but still the same issue. Thanks in advance.
My brother!!! What a terrific video! I really appreciate you taking the time to make it. 👍
I do have a QUESTION....by chance, does this troubleshooting work for the freezer side ice maker? We have the traditional french door model with ice maker in freezer and through door delivery.
Again...THANK YOU VERY MUCH!
✌️
You are AWESOME! Thanks!
So the replacement ice maker was working real well and then just stopped. It was probably about 2 weeks after the install and then we didn't have any ice coming out of the dispenser. I opened up the tray and it was nearly empty. Took the ice maker out and noticed it did have ice in it. Emptied the tray, reinstalled it and ran it through your diagnostic routine and it started making ice again. 2 more weeks go by and I decided to open the tray up for the hell of it and it's about 1/4 full. It stopped harvesting the ice again. I probably should have went through your diagnostic routine first but I ended up removing the ice maker and dumping the ice out. I ran through your diagnostic routine and everything works. Any idea why it is locking up? There's ice in the tray so it's getting water. It's something with it not harvesting for some reason.
Hello, thank you for your video! When running the test I have the "OF" on #58...
Could this be why my fridge stopped making ice? All the test show moving parts a working fan and running water. Any help is appreciated
Holding the up arrow and the + doesn’t get me into diagnostics. What do I do
Thank you for this video
I really liked the video. I did not know about all the diag. tests that were ava.
I’m a fan of the old school ice maker. Simple, these diagnostics may help but they can also cause a headache. Thanks for the comment!
I think my issue is the motherboard not communicating with the ice maker to dump the ice. I can feel up in the tray and feel ice in there....if i run test 63 it will dump the ice...but shouldnt i never feel ice up there? Shouldnt the motherboard sense that ice is in the mold and trigger the ice maker to dump it?
Big Help. Big Help. Thanks.
You're welcome!
hello, thanks a lot for your video, helps me a lot but still have a question.
all looks and works fine, i replace the ice chest condenser fan because it breakes but sience that replacement i have no ice production, can you help me?
I felt the tray and it is making ice but my problem is it isn't dumping ice into the bin...I did test 58 and I watched the tray twist but the ice stayed in place. I think the heater element is broken?
Thanks for the video! I have run through the diagnostics and all tests passed but this darn thing won't make ice. I did replace the water filter, it was past due. The thermistor reads 20 degrees, the spin test passed, the fan test passed, the harvest test passed, and the water test passed. IT did look like there was a little 'hitch' in the harvest test and one little cube came out and it seemed like it did a reset when I exited diagnostics. Can you suggest why it still won't make ice? Thanks again!
I keep hearing beeping and there is ice in the mold but it isnt dumping when it should be....if i test the dumping function it will dump fine...its almost like the conputer is never sending the message to dump it
I have an older model we bought in 2012 and it just stopped making ice. It doesn't have the same panel. Do you have any ideals for me to try on mine?
Thank you awesome!
Super helpful diagnostics! Easier than the full diagnostics!
So everything worked smoothly, but for some reason my ice maker is simply not making ice. It won't fill on its own and it won't empty of I manually fill it. Any ideas?
What did you end up doing for your repair?
@@richblust651 the back was frozen over. I had to take the ice maker apart and defrost the condenser. I used a blow drier to do it quickly. I'll find the links to the videos
@@richblust651 czcams.com/video/-BkbGoUkOKk/video.htmlsi=lKeHSHl2XWMBFK05
@@richblust651 czcams.com/video/-BIkWYq0sSs/video.htmlsi=4JTB8Q4EiPiOAju8
My entire refrigerator resets power when I depress the dispenser lever with either cubed or crushed ice selected. Water dispenses without issue. Any suggestions on troubleshooting?
Excellent information, appreciate you.
Do you know what temperature the thermistor needs to see in order for the ice maker to function?
Do you have any suggestions for an ice maker that stops working after the ice container is filled up?
My Electrolux EW23BC85KS7 ice maker will operate normally, but once the container is filled up (multiple trays), it stops making ice. I have to manually go in and unplug/reset it and it will work again until it’s full.
I appreciate any advice you can give me!
What if everything works as it should except the water fill?? I just replaced water filter, ran all diagnostics, still no water going into tray?? No ice in tray either. Help? Need ice for cocktail!!
Tx for video Bearded Appliance, very informative,,, I ve got a problem with this icemaker ,,, it overfills, the cubes are hard to pass in the chute,,, is there any way that you are aware that we can ajust cube height on this model of icemaker ? Or is the icemaker bad ?? Tx for your time sir
Great Video!!!
Have you seen the black gasket that goes between the ice maker and the top of the refrigerator? Called the water fill chute. It’s 2 little pieces of rubber and $75. Do you know if there is a dupe for this or if it’s really needed?
Thanks well done.
When I run test 58, the tray rotates left about 45 degrees and then just goes back to it's normal position over and over again and the feeler arm doesn't move at all. Will I need to replace the ice maker?
Ran the tests and when i got to the water test water dripped from bottom of the catch tray
Hi, my problem is that I could run test 55 to fill the tray up with water. When the water is frozen, the ice maker would dump the ice into the bucket. However, the tray would be stuck there and not going back to the home position. I then would have to run test 58 for it to go back to home position. Any idea how to fix this?
I think my ice maker passed all these tests. However, the ice in the ice maker will not fall into the tray after the ice maker module turns over. Does this mean I have a faulty ice maker module?
Appreciate the video big time!
This info is very useful if you know how to use it. Glad we can help!
Do you have a video for the bottom ice maker? My fresh food ice maker works fine but the bottom stopped working
My tray fills with water but won’t unload the cube. Is this a heater issue? Will a new ice maker fix a heater issue?
Stopped making ice. Turnoff ice maker. For a day. Will make ice again for a little less than a week. Turn off again and do same process. Any recommendations? If so what part number
Just watched this video? Any fix on when the screen is completely dark? No buttons work at all. Tried unplugging for 30 seconds and turning back on, still nothing.
Could be the display board or the board that powers it. Can't really tell you how to check it.
The ice making /ice dispensing systems are horrible on these Frigidaire units. Not even 3 years old and I've already replaced the ice auger motor and the water line keeps freezing right above the ice maker.
How do I clear out the ice? I ran all the diagnostics and that seems to be the issue
My filter was “bad” for a few months and I noticed there was no ice in the bin (although the secondary ice maker in the freezer was working). I ran through all the diagnostics and replaced the filter and it appeared everything was working again (got a half bin of ice, which I dumped), but when I checked this morning the bin was empty and the fill test won’t dispense water into the tray. I tried pulling the fridge out to see if I could access the line to unfreeze it, but there are five different colored tubes running along the back and I wasn’t sure which one to check. Can you tell me how I can easily check whether the fill tube is frozen? I can’t see it when I pull out the bin the way you can see it on other models. I’m hoping it was just the filter since it worked after I replaced it.
I believe the ice maker tube is the green one. More like a blue/green rather than just a regular green. If you can find that connector in the back wall take it off and blow through it. That will tell you if it is clear or not. If it’s clogged most likely you have ice build up.
How I do it is by taking out the ice bin and ice maker. To get the ice maker off you will have to remove the face around the front. Screw in the bottom left and one on the right hand side. That front comes off and you can get the ice maker out. Stick your finger up the and see if you feel the ice.
So ours will fail 58 and just say "er" it spins an inch and spins back. Yet if I take the cube tray out it spins and works fine. 63 works if ran manually. New ice tray unit? Water and everything else works fine.
I ran the diagnostics, and everything passed except the fan. When I took the icemaker down, the whole back was iced over and the drain was clogged with ice. I did unclog everything, and put everything back together, but the fan still fails. I dont mind paying the money for the fan, but do you think that could be causing all the ice build up on the back behind the ice maker?
Air leaks usually cause the ice build up. They have a kit that came out a couple years ago so if it’s 5 years old or so you probably need that kit. This is the kit right here. partsdr.com/part/5303918784-air-handler-housing-kit_fdbm . It’s a pain to install but will help out the situation. Could be others things but would start with this if it hasn’t been updated yet. The drain needs to be clear too. We have found if you cannot clear the ice well enough for the water to drain during defrost we have found that you cannot fix it. It’s deemed unrepairable. Pour some water down it to make sure it’s clear before installing so you don’t waste any money. I wish you luck!
I’m glad I came across your video. I went through all your steps and everything was good. But my ice maker still will not make ice. It never fills with water. Could it be my filter is restricted enough to not let the valve operate properly?
Usually if the filter is the cause of your issue you won’t have water coming out of the door either. If you have water coming out the door I would suspect something else like ice at the tube where the water drops into the ice tray. Does it fill in diagnostics or no? Just won’t fill automatically? It it will not fill at all it could be your filter causing that ice build up I was talking about. The water valve could be bad or broken wiring between the ice maker and control and/or valve.
Most common issue is the filter just needs to be replaced. If you find that ice build up that’s the first thing I would do.
Bearded Appliance Repair it will fill in diagnostic mode but will not fill automatically. I took the wires off the solenoid that controls the water in the door and put them on the solenoid that controls the ice maker fill. So when I mashed the handle on the door to get water it would actuate the ice maker solenoid and water would fill in the ice tray. So that lead me to believe the solenoid was good. And everything checked out in diagnostic mode. The thermistor was in the low 20 degrees and matched pretty close to my thermometer. So I’m not sure what else to try. Also I took it all apart and defrosted it.
Nick Reason I believe you need an ice maker. Since it’s fills in diagnostics we know the relay is working for the valve. So I would suspect the control board to be fine.
The ice maker may not be sending the info to the ice maker that it has harvested. They the ice maker and it should fix it for you.
It should be linked in the description if you want to go ahead and pick one up.
Good luck!
Bearded Appliance Repair ok I’ll do that. Thanks for your help bud
Bearded Appliance Repair
First off thank you for this video!! I attempted to fill my cup with ice and nothing was coming out, opened the tray and it was empty!!
Went through the diagnostics and everything worked except the fill test. The filter does need to be changed (9 months old) but I do have water coming from the door. Not sure how to proceed, the fridge is in warranty, so it is possible to have a technician look at it.
It did sound like the water was trying to get through the line but it wasn’t making it to the tray.
I took the ice maker apart and forgot how it goes back together
is there a diagnostic for the defrosting heater in the fresh food ice maker?
mine makes a fulll load of ice, then stops. It takes us a few days to go through all the ice. then i have to manually advance it to get it started again. Mine is a more basic fridge so i don't have the diagnostics. any idea how to make it keep making ice after the scenario i described, without having to intervene?
Is your bail are getting stuck as all? I would look there firs to see if something may be blocking it. This maybe one where you have to push the arm down for it to work again. If it is one of those you will have to intervene everytime lol. If you have one like in the video you may need a new ice maker. good luck!
what if ice maker makes ice but it won't turn the screw that pushes the ice out?
Can I run the diagnosdiagnostic without taking the ice maker apart?
Test 58 made the tray dump but it blinks "ER" on the left side. Is this normal?
I do not see on the tech sheet what that may indicate. I can’t remember if that normal either.
I would think of it twists the tray than goes back to the home position than I would think it’s okay. With no indication on what the meaning of the “ER”. I would assume it’s normal. If not maybe some other folks who reads these comments can tell us if their fridge does the same thing.
Sorry I’m not much help here. Good luck!
I see the same when it was in harvest mode. The tray does twist.
We had an RO system put in our house about 4 weeks ago. I purchased the bypass plug and installed so the filter could be removed. We have had water and ice no problem UNTIL yesterday. It just stopped making ice. The place where I purchased the refrigerator blamed it on the RO system even though they replaced the ice maker once and needed to service it because it was all frozen up. We went through all your diagnostics and then disassembled the unit. We are hopeful that the ice build-up we found was the problem....any other ideas?
I’m with them. RO systems slow down the water pressure quite a bit. That’s the main cause of the ice build up up there. Number 2 would be the actual water valve.
We have an or system under our sink and the more you use it the less pressure it has. Only other idea I have is if you want to try and make it work in your fridge is by only using it on your fridge. Not sure if that will work but it’s just a thought.
Neither crushed or cube ice will dispense. The auger turns but the ice comes out slowly, little bits or not at all. I can hear it breaking up the ice which I never heard before (in cube mode). When I removed the tray I noticed that the cubes were very big and some were still connected. It's like the tray is either over filling or filling on top of the frozen cubes.... Maybe it didn't drop the ice. Any thoughts or suggestions as what could be wrong?
Try to turn down your water pressure a little bit. The valve that connects to the fridge. Turn it a little bit to slow the flow. Less pressure will make normal sized cubes. This may fix your issue if the large cubes are not able to dispense due to their size.
I would also make sure that auger-motor and time are not stripping out as well. Try to spin the yoke to see if it spin some what freely. That could make it not dispense as well.
Good luck!
@@BeardedApplianceRepair thanks for the suggestion. I read a lot of your other replies and many end up with... Replace the ice maker. I couldn't find a unit for sale without a bunch of bad reviews about the replacement unit failing after about a month so I just ordered the cheapest I could find. It arrived today and has made a couple of batches of ice and they seem to be the right size. If there are still problems I'll try your suggestions and report back. Thanks again.
So the replacement ice maker was working real well and then just stopped. It was probably about 2 weeks after the install and then we didn't have any ice coming out of the dispenser. I opened up the tray and it was nearly empty. Took the ice maker out and noticed it did have ice in it. Emptied the tray, reinstalled it and ran it through your diagnostic routine and it started making ice again. 2 more weeks go by and I decided to open the tray up for the hell of it and it's about 1/4 full. It stopped harvesting the ice again. I probably should have went through your diagnostic routine first but I ended up removing the ice maker and dumping the ice out. I ran through your diagnostic routine and everything works. Any idea why it is locking up? There's ice in the tray so it's getting water. It's something with it not harvesting for some reason.
On test 52 mine says OP. When you went through it you said 63 was good, OP means open, and SH means it's shorted and you should replace it. The way you worded it I couldn't tell if you meant you should replace it just when it says SH, or you should replace it if it says SH or OP. So if it says OP does that mean I should replace it or is that something different?
Yeah replace the ice maker. That an open thermostat. It don’t know the temperature of the ice so it won’t make any. Pick up and ice maker and it should fix your problem.
Is there diagnostic for the bottom freezer? My bottom freezer isn’t working. Yes, the “arm” is up.
Any recommendations?
Thank you so much 💪🏼🖤
Refrigerators are really complicated so the diagnostic feature helps you test multiple thing and won’t be as simple as an ice maker. Sounds like your freezer isn’t working? Or is it just your ice maker? If it’s your freezer you have a serious problem and recommend calling a repair company. If it’s just the ice maker the arm being up means the ice maker is off. Lower it and see if it starts working for you.
Where is this ice buildup that he is talking about toward the end? I cleared out any visible ice all the way back to the drain hole and my ice maker still makes ice, but at a snails pace. Is it the hole with rubber around it coming from the top of the fridge when you take the whole ice box out?
Ice build up in where the water comes in through the hole your talking about. If you have ice there than you need a new filter. You can stick your finger up there and feel it in most cases. Drop down the ice maker to give you better access.
If you are making ice I wouldn’t worry about the ice though. These ice makers are slow. Leave the ice alone for a 24hr period and weight it. I believe these are supposed to make around 4 lbs a day. If it makes 4 lbs there is nothing wrong with it and is just slow. If it makes less than I would look into a cooling problem of water pressure issue.
@@BeardedApplianceRepair this is probably the best answer I've received. 4 pounds of ice per 24 hrs is not a lot of ice to begin with so I'm probably just being thick and failing to realize that we are just using more ice than usual. I will take it apart again tonight and see if I feel anything in that hole. If there's ice, what would be the best way to thaw that, blow dryer? Heat gun? Warm water and a syringe?
Scratch what I just told you. It’s even less. 2-2.5lbs if ice a day. Bucket will hold 6.5lbs of ice. So it will take it 3 days to fill up completely. Just looked up a use and care guide for the Frigidaire models.
As for clearing the ice. I would use a syringe with hot water to clear it. That or a steamer. Don’t want to use a heat gun because you can melt the plastic housing.
Thank you for making this video! Do you know anything about the Quick Freeze setting? I'm curious about how long it takes to make ice and how long it stays in that mode for.
I believe it stays in the mode for 24 hours. I believe it makes like 4 lbs in a 24hr period. No much at all. You can check your use and care guide. It might be more like 6 lbs or so. My gut instinct tells me 4 lbs though. Just not 100 percent sure on that.
The quick freeze setting will make ice a bit faster but not a lot. Maybe an extra pound or so. The ice makers that are in the fresh food section will be slow making compared to an ice maker in the freezer. I wouldn’t keep that setting on all the time either for more ice making. Your model may have the option to add an ice maker in the freezer. I would look into that if you want more ice. You can look into under counter ice machines as well. They are expensive but that probably what you really want to have.
Hi - thanks for posting this. My ice maker started working again just by following the diagnostic steps.
Well, it worked for about two days. I then attempted another run at the diagnostic tests, and my thermistor is reading 10 degrees F, which matches up with my personal thermometer. However, when I press the down button to see test 63, I’m unable to run it. The number on the left is 10 (correlating with the temp from test 52) and the number on the right shows 63. All other diagnostic test will not run. Any idea what could be causing this.
Thanks again for the lifeline!
Try unplugging it for 5 minutes or so. Plug it back in and try again. Sounds like it’s working just gets glitchy.
I am perplexed. I enjoy trouble shooting as much as I can. I ran all of the diagnostics and no error codes came up. I does make ice, however apparently the tray is not dumping the ice and then the water fills on top of the already frozen cubes in the tray and overflows and freezes in the bin below. Is there a way to ensure the ice cube tray is rotating completely enough to ensure the cubes dump out. When I run the diagnostics, it appears to only rotate 1/4 turn instead of completely upside down to dump the cubes. Any help would be appreciated. Thank you.
That sounds like a bad ice maker motor. Replace the ice maker and I believe that will take care of it for you. Good luck!!
Bearded Appliance Repair You were correct. I ordered a new motor and now have ice. I noticed the plastic piece on the end of the ice tray that rotates was broken so the ice tray was unable to rotate completely as needed to dump the ice. I’m in business again. Thanks.
Jeff Pusser Man Yeah!! glad to help!
@Bearded Appliance Repair what about if you reach in and feel ice in the tray? Should you never be able to feel ice in the tray? Shouldnt the motherboard tell the ice maker to dump it? I have a brand new ice maker I bought and it still doesn't dump the ice....I am feeling ice when I slider my finger behind the tray
I ran the diagnostic test and some of the digits on the panel are missing. I can still tell what they are supposed to say though. None of the tests worked. I feel like the ice maker is dead, but the weird digits make me wonder if the control panel isn't working right. For reference, the water is dispensing fine, and when I try to activate the ice dispenser, it is making the normal sounds in the door.
Unplug the fridge for at least a minute and plug it back in. It should reset the computer and give it another shot. Some tests you have to activate. If the button don’t work that is supposed to activate it you may need the user interface. Resetting the fridge can fix some of those issues though.
@@BeardedApplianceRepair . Thank you! I will give that a try and will follow up with you if that doesn't work. You ROCK!
@Bearded Appliance Repair my digits aren't well lit either but I can activate the tests with the buttons. I bought new ice maker and still not getting ice to dump....sometimes I don't even get water in the tray...if I command it to dump or put water in then it will work....am I looking at a bad control board? Bad computer? I guess there is the computer board at the back bottom of fridge and then user control board...I'm assuming the computer is responsible for communicating with the ice maker and the control board is just simply responding to our fingers pressing the different buttons
My ice tray on test 58 just rotates and never dumps any clue why it does this? The ice is frozen in the tray it just won't come out
Maybe try test 63 to twist the tray?
Hi, I am have a problem with my ice maker making ice, thawing it and then refreezing causing big lumps in the ice-maker. It there a way to repair this. Thanks.
Take out the ice bin and see if you have ice build up on the back near the auger and fan. There is an evaporator behind there and the drain can clog to make the ice build up or you may have an air leak. If you deem it an air leak there is a kit you can install to prevent it from building back up. Next time I run into one of those I will have to make a video on it.
Nice work. I have a modern E'lux french door with internal icemaker and front door chilled water. The main switch to activate the water outlet seems to be failing, any ideas? TIA
rammstevie could be a failed water valve. You can disconnect the water line that goes the the water outlet, put the valve in a bucket just In case water comes through. Hit the lever to engage the water and see what happen. If water comes through you know it’s a good water valve.
Water could be frozen getting to the door dispenser. You can freeze these lines if the temp is turned down too low. Recommended temps for refrigerators is 37-38 degrees.
If it’s not making ice either I would look at water supply pressure. That or water filter.
There’s a few ideas for you. Hard to help unless I was there showing you.
Thanks for commenting! Glad to help and let me know if I can help you further. I know the struggle of trying to figure things out when you don’t know where to start. Good luck.
Thanks man, very kind of you. Will let you know how I go, cheers
Well it seems my 15yo fixed it by resetting the Fridge. Cheers
rammstevie man Yeah! Kiddos to your 15 year old.
Thanks for sharing this !
While running the filling test (#55), my tray just started to dump, causing a mess...
To be sure I didn't hit a button by mistake, I did it again... same result. The water flows but doesn't stay in the tray... Do you have any idea why my tray would rotate while running the test # 55 ? And except by running the test #55, my freezer just doesn't seem to get any water to make ice cube...
The first thing that popped up in my head was a cracked tray. Take a good look at it and see if you can find a crack. As for it turning during test 55 that is a good question. I haven't ran into one that would do that. I would try the ice maker first though than the control board. I am curious to know what fixes this BTW.
Thank you !
@@BeardedApplianceRepair I have the same problem. My ice tray does NOT fill with water when ice maker is on. When I run test #55, it fills fine, but then the tray turns and dumps the water. Once I get out of diagnostics, it doesn't fill the tray with water, hence will not make ice. Any clue?? I've replaced the ice maker unit (twice to make sure first replacement wasn't by chance a bad one), AND replaced the water valve unit.
@@davesalo6983 mine too. Did you ever find a fix?
@@mathieucoulombe7655 mine is doing this too. What ended up being the problem?
Great video! I’m not a “fix it” by any means. I call everyone for everything.
A few weeks ago I noticed water in the fridge. I opened my ice maker and discovered that the ice in the bin had frozen into 1 piece. I de-thawed the bin and heard the ice tray fill up. I then found water in the bin. I pulled my bin out and discovered that the tray had frozen over and that the ice maker had been trying to fill the tray which was one brick of ice. I de-thawed the tray and cleaned it out, then restarted the ice maker, only to find the tray refrozen a few hours later.
Any thoughts?
Sounds like a bad ice maker. I bet you thermostat has fallen off the ice tray and is sitting in the ice. When it falls off it thinks the water is frozen so it drops water and fills up again. It does it over and over and over. Get a new ice maker and that should fix your issue. The part should be linked in the description.
@@BeardedApplianceRepair same problem here. My tray fills up and freezer but will not drop the ice. It fills with water again, which over fills and floods. Same thing, I need a new ice maker?
If the water comes out fine at the dispenser at the door could the filter still be causing a problem ? I can run water on the test 55 but when everything is together and in normal operation the ice maker will not fill or try to make ice at all
Pull the ice maker down and feel where the water is supposed to come out. If you feel ice up there than I would say it’s your filter.
Let’s say you fill the ice maker up in diagnostics. Wait 24 hrs and there is still ice in the mold I would say your ice maker is bad. If the ice dumps I would say your ice maker is good.
The control board controls the ice maker. I would say it’s the control board if the ice maker dumps the ice and doesn’t fill back up. This is only if there in no ice blocking it.
Good luck!
@@BeardedApplianceRepair i filled it up using the diagnostic and 4 hours later it looked like it made 2 trays worth. now its been about 12 hours and it has made a few more trays. but for 2 days it would not initiate and start filling water and making ice on its own. not until i filled it manually in the diagnostics did it start making it.
Jeff Miller that’s good. Could be just a fluke. These new appliances are essentially computers. They can get stuck in a loop due to programming or something out of our control. When you went into diagnostics it probably reset the computer to work properly now. Glad it’s working. I’d leave it for now. Let me know if something else comes up.
Bearded Appliance Repair ok thanks for the help
Op. Is that good or need replaced. I know you said open but will it close
Op is open which means it’s bad most likely. Make sure the wiring is good. If that’s the ice maker thermostat you need a new ice maker.
Great video. I really appreciate the insight.
I’m able to run all of the diagnostic tests, successfully; including having the tray filled. That water will freeze in the tray, but it will never dump on its own. Then, I’ll run the diagnostic again, just to get the tray to dump - but then the water tray won’t be refilled. Thoughts?
Thanks a bunch.
-Ryan
I would first change the filter. Those can clog the water line if there is not enough pressure at the valve. When that happens it lets water seep into the water line and it freezes.
If it’s getting cold enough it should drop the ice. The diagnostics tells you the temp of the ice tray. If it has ice and it says it 36 degrees you replace the ice maker. The thermostat on the ice maker is bad.
If everything checks good it could be the control board which is not common.
Good luck!
Bearded Appliance Repair
I appreciate the quick follow up. Even though I was able to successfully run all of the diagnostic tests, I went ahead and replaced the filter, just to be on the thorough side. I waited 24 hours, but the ice tray never filled with water. So, I ran diagnostic test 55 and manually filled the ice tray. The water did freeze in the tray, but it never dumped. After 24 more hours of waiting, I manually dumped the tray using the harvester diagnostic test (test 55). Unfortunately, the tray never refilled after that.
It seems like the only way I can make ice now is to run test 55 to fill the tray, wait for it to freeze, and then run test 58 to harvest the ice.
You mentioned that it may be an issue with the control board, but can I rule that out since all of the diagnostic tests were successful?
Thanks again and thanks for any insight.
-Ryan
Ryan M I would try replacing the ice maker first. If that don’t do it I would get the board next. Running those tests you know the water valve is good. I do think your ice maker is bad if it’s not harvesting automatically. As for it calling for water I believe the logic is in the ice maker. But it is possible that I am wrong.
Put an ice maker in and let me know how it goes! I’m curious to know how this turns out.
Bearded Appliance Repair
Will do. I appreciate the help.
Bearded Appliance Repair
I haven’t put the new ice maker in, quite yet. That’s going to be a project for this weekend. I won’t have to do any soldering, will it? I think the ice maker is just plug and play.
But, in the course of the last week, another issues has developed. After I replaced the filter, the water coming from the refrigerator dispenser is never colder than room temperature. Any thoughts on that?
I ran the thermistor test and it’s at 32 degrees. I don’t know if that has any bearing on water temp. But, I thought maybe the water line may pass by the coils.
Thanks again for your help.
-Ryan
Help, my screen just goes black, don't even get the first diagnosis numbers to come up.
Could be a main board issue. Or user interface. Not too sure. I would recommend calling someone so they can investigate that one further. To be sure that’s what I would do.
It’s either that or your fridge diagnostics are different and need to do different button to put it in diagnostics. The tech sheet it in a bag underneath the fridge behind the lock plate. It can be a booger getting it out of there too. Get that sheet and make sure it’s the same button to get onto ice maker diagnostics.
There are 2 different diagnostics on these. Ice maker and regular diagnostic for cooling. Make sure you are looking at the correct instructions on the tech sheet for which one you need to get into.
If you are doing the right things I recommend calling a technician to try and help you out.
I as able to get my unit making ice again. I noticed I have a water leak some where. Looking at the back below where the water lines go in through the back near where the drain hole is on the inside. There is a large rust spot on the back of the refrigerator. In the middle of the rust spot was a ball of ice. This all on the outside back. Can this be repaired?
From what I understand no it is not. Call Frigidaire and let them know. They may send a technician to look at it but if it gets sent into review and they replace it for you it’s a pretty sweet deal to just pay a service call to get a new fridge.
It's long out of warranty, probably installed early 2011. I installed a new water filter today, it did not indicate I needed one. When I removed the old one I noticed one of the two ports on the end of the filter was very dirty. I'm going to try and check the back in a few days to see if it improves. I did find this issue on this brand in a forum. Their fix was a 7-8 hundred dollar patch kit that basically is a foam type of patch that covers the complete back of the unit. The person said it was squishy later after it was installed. That worries me.Thank you the help and knowledge.
I had the same thing happen with my Electrolux three door refrigerator. My icemaker stopped working after about six months. Technician came out and fixed it and put a new gasket behind the top icemaker. He said it was getting air into the icemaker which caused the icemaker to freeze up. Two months outside of the warranty I had the same issue. This time we pulled the freezer away from the wall. That’s when I noticed a huge rust spot in the back of my refrigerator. The rust had created a whole size of a quarter in the back of the refrigerator. Ice was built up in one spot which was directly behind the top ice maker. Electrolux would not stand behind the refrigerator after going up the corporate chain, they offered me no discount for a new refrigerator. Like I said I was two months outside of the factory warranty on the Refrigerator. They claim that it must’ve just done it within two months. I told them there’s no way in hell that that metal rusted a hole in two months. I told him the refrigerator has been in place for four years and not moved away from the wall therefore I had no way of knowing when exactly the rust started, but it definitely wasn’t within the last two months to eat completely through the metal. In short I end up taking the refrigerator outside using a cut off wheel and removing the 9 x 19 rust spot and replacing it. When I pull the metal off I could see that foam was missing directly where the drain pipe is for the top icemaker. Because the foam was missing ice built up causing the metal to get cold and condensate which caused rust. I cleaned out all the wet foam and refoamef where it was missing. I installed aluminum patch panel directly over that area that I cut out. I placed silicone on the refrigerator before I put the metal back over the hole to seal it up completely. Then I pop riveted the new aluminum panel into place. That solve the issue with the rust on the back of the refrigerator. I was pissed that this happened to a refrigerator that was four years old and $4500 especially after I spent $19,000 for all Electrolux appliances. Still today I have no issues with back of the refrigerator. I currently am having the icemaker overfilling with water. That’s what brought me to CZcams to try to fix the current situation that I have with my top icemaker.
I unfroze water line and ran water test and it worked, it’s been an hour and water has not automatically filled tray, how long will it take to start back up? Ice maker is on at controls, any ideas?
When the ice is frozen and down to I think 15 degrees it will dump it and fill again. With these ice makers it can take 2-4 hours for a cycle to complete. If you hear it dump but it don’t fill, the. Your water line has iced back up. If you haven’t already, change your water filter. That’s what usually causes the ice build up in the tube. The link for the filter should be in the description if you need it.
Hope this help! Good luck
How did you unfreeze the water line/tube? Diagnostic 55 on my Fridge did not dispense water in the tray. I changed out my filter two months ago January 2020. Prior to that, my Fridge “New Filter” notification was on for about 8 weeks. Any suggestions?
I purchased the Frigidaire brand water filter.
I’m going to have to make a video on this question. I use a steamer to melt the ice. You can get one from amazon for around $40 sometimes cheaper.
The cheapest thing to do is make a home made water pump. All you need and 1/4 plastic tubing and a 20oz water bottle. Take the cap and make a hole big enough to fit the tub but keep it tight enough to make a good seal. You will fill the bottle with hot water and you put the cap with the tube back on the bottle. You now can squeeze the bottle to make it shoot water. You shoot that water into the area where the ice is. Make sure you have a hand towel underneath so it will can the water as it falls down. Good luck! Filters are the number on cause of this issue.
Ugh. I hope you're wrong.
I had to replace the ice maker because one, it wasn't making ice. I pulled the ice maker down and noted cracks in the tray. This was well before even trying the diagnostics test. Two, the port where the water comes out (and didn't realize it was right above the tray) was froze over and after replacing the ice maker, it did make ice for a day or two but went back to not making ice. I changed the filter back in September and this is about the time I noted that the ice maker was acting squirrely. After replacing the ice maker, I did run the diagnostics and the ice maker will cycle but now, no water comes out. No ice can be seen in the port.
Is there a way to flush this line? And is there a separate water valve that could be failing?
Don't begrudge purchasing a new ice maker because it was needed but now, could it be the filter? Noted another comment you made to another that if I'm getting water out the front, and no water is filling up in the tray that it could be the control board. Model number on this unit is LGHB2867PF2. Can you provide me a part number for the control board so I can see what the cost is?
John
Sounds like the tube is clogged. To verify at the valve at the back check to make sure you have 120vac at the ice maker valve. I believe the ice maker valve is the green one. Follow the line to verify. If you have 120 there you can disconnect the water line, put the valve in a bucket and check to see if water goes through in diagnostics. If that check okay i would say you have ice in the line. You can thaw it with a steamer. There is an alternate method you can use. Get a water bottle or 20 ounce coke bottle. Poke a hole in the cap to allow 1/4 inch tubing to go through it. Fill bottle with hot water and put the cap with tube back on. You now have a hot water pump essentially lol. Squeeze the bottle to push the warm water into the hole above the ice maker. Run the fill test again and see if you have cleared it.
Make sure whenever you replace the filter that it’s an oem filter. Especially on these Frigidaire models. If you continue to have issues I would suspect your water pressure. Low pressure can cause you valve to not close properly and it will leak through causing a similar issue.
@@BeardedApplianceRepair I'll take a stab at it. Might be a few weeks before I can get back with a reply, holidays and all upon us but I will reply. Thanks again for the tips and the video. The diagnostics test was a huge plus.
I finally got around to pulling the fridge out. Glad there were shark connectors. Disconnected about half way up where the shark connector was. Drilled a hole in the cap and ran the tube through the hole into the coke bottle filled with hot water. Screwed the cap on, applied pressure and out came the water. Reconnected the line, went into the diagnostics mode again and cycled water through the tube 3 or 4 times and out it came. After 2 days, the ice tray was full. Happy as a clam.
John Wilson man yeah! Glad you got her fixed. There’s almost nothing In The world that feels better than that lol. Thanks for the update!
@@BeardedApplianceRepair Well? Line keeps freezing up. I am on a well, working pressure 40 ~ 55 psi, having terraced the filter as well. I've read some posts on older models that stated they replaced the control valve. Because I'm on a well, I do get sediment from time to time and wanted to know, is the filter before or after the valve? An older model Fridgidaire had also replaced the port where the water comes out. So I'm at a loss unless you have any ideas?
Great video thank you. I have the same refrigerator and the problem I have is no ice is coming out of the dispenser. All tests pass, ice is still being made and dropping into the container. When I press the ice button, I hear a click and nothing else happens. It started when I accidentally pressed the ice button while using the water dispenser. Any suggestions?
Could be your auger motor. Find the schematic and trace the wires. Easier to ohm the motor out. Not sure what is supposed to read but my instincts tell me around 70 ohms. Shouldn’t be something crazy like 2000. Could be 150 ohms though. If it ohms good you have an electrical problem. Which is more complicated to figure out. It can be jammed too. If you can’t move it by hand it’s just frozen and you need to replace.
Bearded Appliance Repair thanks. Yeah I think you’re right. I pulled the ice maker out today and noticed something odd though. On the ice maker, the wires coming off it it, there is one that is a lighter blue that is cut. I’m not sure if this is normal because I’m wondering if it’s used for something else like the ice maker in freezer. I hope this makes sense. Would there be any reason for a wire coming off the ice maker to be cut?
Chris F Abbott I know to get the ice maker out all the way the zip tie that hold on the wires to the ice maker needs to be cut off. If the ice maker was replaced it may have been cut when it was removed. Either that or the the zip ties cut it somehow. I do not recall a wire being free up there. Double check the wire diagram to be sure.
Bearded Appliance Repair I spliced those wires back together and auger motor is now functional again. Holy moly I have no idea how that wire was cut but there we have it. Thanks for the replies. Keep up the good work.
Bearded Appliance Repair also you hit the nail on the head. I had a repairman replace the ice maker recently to address a different problem and they must’ve hit that wire when they cut the zip tie.
Diagnostic worked perfectly, started making ice again and stopped again. Any thoughts?
Justin Hester have you changed the filter? With these they can freeze up where the water goes into the ice maker. A clogged filter typically causes that. Take the ice maker out and feel for ice at the hole where the water comes in to confirm. Good luck
It’s working great after filter change! Thanks! You don’t happen to know how to make the water come out faster do you? Ha.
Justin Hester that I cant help you with. That’s a question for a plumber. Glad it’s working for you!
There should not be so much Trouble trouble shooting ice maker and water filter every second person has trouble with ice maker and water filtration why is this and these machines are new
Do you have to have a filter or can you run it without a filter?
Yeah each model should have a filter by-pass plug you can use. Go up to your local appliance parts store and they can help you find one.
When it’s displayed 52 my temp says 12 degrees is that normal?
Yes that about right. Temps are good for you.
How do you clear out the ice as you mentioned at the end of the video? Is that something we can do or do we need to call someone?
Jody Leon us techs use a steamer to clear it. What you can do is take a 20oz coke bottle and some 1/4” tubing. Make a hole in the cap to put the tubing through. Put hot water in the bottle and put the cap back on and squeeze it into where the ice is building up at. Good luck!
Hair dryer.....aim it at the rubber tube for a few seconds at an angle.
Help!! This is my SECOND brand new Frigidaire Gallery French Door!! The first one i had for 6 months and the ice maker broke 3 times in 9 weeks... every 3 weeks they replaced and it broke like clockwork! So finally after fighting with Frigidaire I got them to replace the entire fridge. So I got a new one in October. So now 7 months later my ice maker stopped working again!!! Both were brand new refrigerators!! I'm so over this. So I call for service and they are not coming out due to the virus. I can't tell you how much I want to get rid of this refrigerator and get another brand. But in the meantime, I'm stuck with this. This was a $3800 fridge! I'm going to try your steps and see if it works. I sure hope it does! Thank you!
Good luck! Remember the filter on this one is the number one cause if it failing.
@@BeardedApplianceRepair I ordered one 3 weeks ago and it never came. I called today and reordered. So hopefully i'll have it in a week. I can hear the water going to it and it's dropped a few cubes. I just got the change filter warning about an hour ago. Anyway, this is a great video and I'm so thankful I found it and your help. I'm not handy at all but since we are stuck without repair people now, i will have to try to fix this myself.
@@BeardedApplianceRepair I don't agree with the filter being the number one problem. I think it is the defrosting cycle. If you take the whole unit out then you find ice build up everywhere it shouldn't be. Bad design and will never be corrected.
My ice maker only dispenses crushed ice
What if thermister temp was 22 degrees not 63?
Sounds like a good thermostat. Run water into it and see if the value goes up. That’s the temp of the thermostat. The 22 number. Check for ice about ice maker where the water goes in. That’s the most common issue which indicates you need a filter.
Thanks for doing this video. Also saw this guys video that I think as helpful in conjunction with yours:
czcams.com/video/RFx1lR-FMaY/video.html
Can you comment on this?