Hi Suzie and friends, great conversation, thanks for all your worldly advice, ladies! I'm a new nail tech, slowly building a clientele from scratch, (via existing friends and my Facebook page). My living room is my salon and as your guest pointed out, I'm inviting people into my personal space. I have had the 'overheads' comment. I think there will always be people out there who want something for nothing and have no idea how expensive it is to become a nail technician, or how much product costs. Much love from the UK x
Hi suzie . I work in the uk and at the moment there is alot of sub salon standard nail bars in my town . I have turned people away due to the fact they use MMA in their liquid . I have attempted to soak off a few times but it ruins my tools and can take around 2 hours for a soak off which I only charge £10 for (my sets) I usually ask them to soak them themselves and give them the best advise I can . Then book them for a full new set. Also you touched on this . It's hard to guarantee the work . It is soul destroying sending them away whilst I'm still building a client base. I try to educate them about these salons and what to watch out for. Usually when I have removed these nails for them the nails underneath are so damaged and thin I dont want to reapply a set to them due to the in and out salons over drilling the nails too x
Hi Suzie. My 2 cents worth 🤗 I work on anyone's nails. I love helping people and I have won some new clients due to this which I am very happy about 💐🤗 I love my job ❤️
Imagine hairdressers wouldn't work on your hair if it was done by someone else..... Or plastic surgeons... Or builders, or painters. What would you do if someone messed up?
Good answer that was my thought before I read your comment. Imagine that everywhere, that would suck & pointless over all. For every situation, plumbing,car service, gardening, tailoring, glasses filling prescription lenses on your favorite frames, shoe repair, phone & computer repair, tanning salon, ect.... Everything literally. We choose not the technician. Edit; I guess these people won't make new client's or make good money.
Actually an injector (say for example Juvederm) WILL NOT work on you if you recently had a completely different product put in your lips by another doctor/injector. The thing about not working over someone elses work in nails is not as black and white. I personally want to do a removal first on a new customer to check their nails for fungus, pseudomonas or other contraindications, then there's the issue of different products not going well together (for example acrylic over gel is a no-no). THIS IS FOR THEIR OWN GOOD, as well as my reputation. Yes, they would have to pay extra, of course, because it is a lot more work. It's not a huge ask, and I will continue to ask it.
10/10 that hairdresser will charge you more to fix someone else work though. So nail techs need to do the same to set better standards in the industry.
See, I’m in agreement with the lady on the left in Susie’s conversation 😌🤷♀️ There’s a couple of major issues with working on another tech’s work 🤔 Firstly, I don’t know what that other nail tech did in terms of prep or types of product 🤔 I’m not saying “turn them away” completely BUT I am saying “right now, their work looks ok… but if I do a fill and the service breaks down, you’ll look at me to take the blame but it may have been the previous tech’s work that caused the issue”. 🤔 What if the previous tech used MMA? 😌🤷♀️ I don’t know that, so it could be causing the client serious problems that just haven’t emerged yet. 🤔 If I do the entire service myself from start to finish and it has service breakdown, I know it’s my work that has broken down - if I’m working on another tech’s work, I don’t want to take the blame for something I didn’t do to begin with 🤔 *Most importantly though* - insurance 😌👌🏻 It may be different in other countries but in the U.K., insurance companies are very picky about what they will cover and when. If a client comes in with what looks like a good set of acrylics from another tech, and I do a fill… if they then get the whole set removed in a week or so’s time and they have an infection or an injury, and they want to sue… *they’ll sue the last person who worked on them* 😌😭😂 If I contact my insurance, they will say that they can’t cover me since I worked over someone else’s work. They aren’t there to cover what COULD have been caused by another tech. They will use that loophole and say it can’t be proven who caused the damage, so they won’t cover me. To me, above all, THAT is the issue 🤓👌🏻 Insurance. But secondly, I can’t guarantee the longevity of the service since I don’t know which brand they used, how they applied it etc.
Ps. The note about plastic surgeons isn’t entirely accurate ☺️ Ever seen Botched? 🤔 Very frequently they refuse to touch cases that are seriously bad because they don’t want to make it worse. They know right away when it isn’t a good idea. They also refuse patients who want to do yet another surgery (and many doctors before have also refused them) 🤔 Surgeons DO refuse to fix other surgeons’ mistakes. Frequently 🤓
Client Here: got turned away recently by a nail tech bc i was going to someone else in the same shop. I switched bc my nails would easily brake & she never gave me what i askes for. The one that turned me away was highly recommend but the 1st question she asks me is "arent you [tech]'s client?" I told her yeah but i was asking for you & she pushed me to someone else. That person did a great job so now i have a new nail tech but that entire situation made me so upset. Its my money & i spend it how i please. Im not one to care for price as long as the quality is good. All i want are beautiful nails. Is that too much to ask for??
I can understand the frustration! From my perspective listening in my salon I would guess that perhaps the friendships and resentments between those techs had something to do with it. I don’t think that should affect things since they are your nails and you are spending your money, but also they have to work with these people every day and perhaps that may have been a situation that they weren’t willing to be a part of
That same thing happened to me. I had a lady who would just talk on the phone and barely look at what she was doing. They chip and broke days later and i went back and asked for a different nail tech and wouldn’t let me even though I was unhappy with her.
I'm an Artist (drawing/painting), and this conversation has given me some insight on pricing and knowing my worth. Fantastic video, ladies!! thanks so much for sharing! xx
Thanks for your videos! Here's my experience. We work on appointment so the chance of a person walking in and finding one of the nail techs free on the spot is very hard. That said, we have several new clients asking for a new set; we don't do refills on other's works because we don't know what they used and feel better doing our own evaluation on the right product to use (be it gel, polygel or acrylic), so if there's a problem we know what it was. We guarantee the nails so if a nail breaks during the 3 weeks we repair it for free. Not to mention some people really need big corrections. Since removing the product means time (and time is money) we do charge for it, but we make it clear right away, and it's just for the first time.
Malveina as a costumer, this sounds very nice. Especially since you guarantee the nails for 3 weeks. I have had my nails break off before that time, and I never know if I should wait for my refill because my nail tech is really nice and I don’t wanna bother her. Knowing that in advance would be helpful.
I am not a nail technician but I love the videos. I have learned so much about doing my own nails correctly. I have only been doing my nails a little over a year and can't wait to see how much I better I get through these videos. I have a hard time remembering that speed will come with practice and time. Thanks all of you for all the expert advice you give.
Love that you guys touched on confidence = pricing, and why not mixing products is helpful and healthful for you and your client. The most interesting point made here for me was the ergonomics of your job! How you sit, move your arms, rest your feet....so very important to your health and how effectively you can do your work. I would love to hear more about what you do to help yourself and your clients with potential inhalation hazards associated with your job and the products you choose to work with. Love this video ❤️💅🏻
Hi Suzie...I know I have said it before but I have to tell you again how much I enjoy your channel. I have been a licensed nail technician for over 16 years (I could not believe the other day when I counted how long I have been doing this) and your videos are such a pleasure to watch. I always have told my clients that when your job makes you happy it doesn’t feel like work and my clients have become part of my family. I didn’t raise my prices until after the 10 year mark either and I still squirm if I have to raise them. I have clients that tell me I don’t charge enough and then others that want whatever they can get for free from me and I will admit I’m a pushover sometimes. I have been struggling with some health issues this past year and I’m hoping I can continue to do what I love but if I can’t it has been a wonderful journey. Thank you for all of your lovely videos!
The tip at the end reminds me of a quote my brother gave me when I got my first job. “Slow is smooth and smooth is fast.” It’s helped me through all my careers and I’m sure it’ll help me as I begin my journey as a nail tech haha.
Love you guys. Thank you Susie For this video. I’m in Australia and Fuzion is my core product. And I am loving learning how to perfect my Fuzion skills each time I use it. Been a tech now for just over a year. 🙏🏼🥰🙏🏼
I'm not a nail tech but I bake and decorate cakes and on occasion take orders. Everything you said about charging money for nails applies to cakes. I feel so bad sometimes charging money that I often charge way less than I should.
I literally love this. A nice mature conversation where no one has any sort of vendetta for the other. I am so happy about this I feel like I’m there just like a podcast! Thank you for this 😍🤩☺️
I'm not a nail tech,do my own, but I do know that other professionals or techs turn clients away because they "claim" that they do not know what products were used and they don't want product chemical reaction(?) I would just explain to client and suggest removal and start anew(?) Whatever you say is fine with me because I just simply adore you and watch every video you put out! Yet to see camera man!
Beautiful ladies thank you for sharing your knowledge with us👏👏is very well appreciated especially for me that I've only been in this industry for a few months
Suzie! I love your channel. I love having my nails done, but I can not afford to get nails done. So I have been doing it myself for a couple years now. I still take all day to do my nails, but I get so many compliments on my nails. Thanks Suzie!
Hi i had a friend of my mom call me her nail technician was on vacation so she called me i did her nails and her toes she had arthritis and she had a problem and said her girl used a drill if i could do her toes . I did her pedicure and her manicure . I didnt turn her down i ended up making 50.00 plus a 40.00 tip which i wasn't expecting. I don't turn anyone away. Its money in my pocket. Thanks for sharing. 😊
I love your Channel Suzie, your Videos are really well produced and your voice & persona are very friendly. I've learned so much, although I've been doing my own manicure for 30-years. I watch every video just to watch your segments.
I'm not a nail tech, but my good friend who does my nails sometimes stresses how she's going to handle raising rates. I get it - you guys want to help out longtime clients but you have to stay in business, too. She's done the whole "grandfathering in" longtime clients and friends thing and I think that works pretty well in the short term. If it were me, I'd probably just post rates for the year with a built-in expiration date. If I don't need to raise rates, great - everyone's happy and clients feel like they're getting a bit of a gift. If I do, well, nobody's surprised. I think you guys made a great point about setting boundaries - blocking out certain days and hours, and upcharging for after-hours and weekends, signals where the boundaries are. And the extra fees for last minute/weekend jobs might even help keep costs down for the regular bookings/clients who aren't super high-maintenance.
This a great video. I am a licensed and active Cali manicurist since 1985 and you are all on point. It would be great if you discussed mixing a bit more. Much like newer tech are turning away or removing others work, people think you can't mix anything. I appreciated what you said about not mixing foundation products. You briefly mentioned you can use different gel polishes but an in depth convo would help many people. You ladies are inspiration for sure.
Suzie, thank you for all your video's.. I enjoy watching you & listening to all your advice.. I have improved alot of my techniques from you.. I love doing nails & have for years..I do my own nails & family/friends.. I am looking forward to early Spring... I'm start class .. I have decided it was time to move forward in my passion for doing nails..
Plus if you refuse to work on or over someone elses work that client could give you a bad review and that could hurt your business because of word of mouth.
CraftyFerret Mama after you recommend full removal, the client will usually leave so they won’t have to pay. Or offer a later appointment and they will leave on their own. New clients don’t want to pay extra for anything
Or it could be the opposite and the tech works over the work and then they get some breaks from the original work not being structurally sound but thinking it was that new techs fault? I just say I don't mind working over others work but I can't guarantee the work because I have no idea what the previous tech used. I see both sides though 🙂
After 21 years I still take on as many clients as my schedule permits. And I’m raising my prices on February 1st. Not 1 issue so far with my clients. Some have even commented that’s it’s about time.
I change prices about every 5 years always giving a couple months notice. Living in a small town it can be a shock for some but after telling them it covers the cost of product and rent they are great. That means I’ve raised them 4 times in 20 years. I love this conversation style! I’ve worked alone for all that time so it’s nice to learn some new things! Have you seen the meticulous manicurists ergonomic and rest for clients!? It puts them in the correct position for us.
Awesome video and all of you ladies touched on some amazing topics especially of the no mixing products I think that is so important and it saddens my heart when you have other technicians that don't want to hear that thanks for sharing and showing much love to each and everyone of you ladies xoxo 💅💕💕💕
I always love hearing the business side of things. I do massage and skin care, so not the exact same field but the concepts are so spot on. If you don't believe you're worth the money... no one else will either! Love you Suzie!
I love to listen to you Su ! :) You are great. Even if I work with gel , I love all your videos , and THIS KIND of video are PURE GOLD ! So please do more of this , thank you for all this infos , they are amazing ! Many kisses and hugs for you and your dear friends !!
I'd love to see more of this. I'm not a nail technician and I don't get my nails done, but it gave me insights of things to look for and expect if I ever did start getting my nails done. It was very interesting. I couldn't believe the time went that fast.
The salons around me never want to do more than basic nails so I've started doing my own. I believe I'm ready to try gels and I'm wondering are there must have items?
I just started getting mine done last month and I’m realizing the same thing! I went in there with photos of all this fancy stuff and I thought it was just normal!!! I see I’m going to have to either drive to Philly or NYC (I’m in Delaware!) OR learn myself! Lol
I love working on someone else's nails. It's my chance to gain another client for the salon and show the client how awesome and fun I can make thier nails look. Of course examining adhesion, product and so forth. I even like to throw in a few gems for free so they can be not only astonished by my work but realize they will never lose a gem. I say I'm their gem dealer. Give a few for free and when they come back a second time, they're completely hooked. Now I've snagged another client loving art and gems. Love these talks!
I’ve been watching you for so long and now I’ve finally started to actually do nails! I’ve been practicing since last year and this year I’m getting ready to do people’s nails!
Susie, I work with my hands, so I don't have nails, let alone do them. I betcha I shouldn't be allowed a near nail polish. But I watch your channel because it is so empowering to other women. Thank you so much!
I have also repaired a broken nails wrote down what I did so client can take back to their tech so knows what I did. I don't want to burn bridges with other tech. I even find someone for my clients if they are traveling if they might need repairs or fills. Feel we should work together not against each other.
Yay! Thank you Suzi for this. Great subjects and it's given me a bunch of ideas on how to grow my clientele (I'm just starting out and not formally trained yet - doesn't mean I can't do nails between you and Kirsty Meakin as online trainers).
I really appreciate this advice. I started doing my own nails because I have a kind of taste that only I know how to do or whatever, and I hate waiting on other nail techs to get my nails done and I’ve always loved nails and makeup. I learned everything I know from you.
I had worked from home for a while and early one Saturday morning I got a phone call from a distressed bride who had been crying most of the night before because she had her nails done for her wedding and they were disastrous she had tried to pull them off and her bridesmaid was horrified so didn’t get hers done. I felt sorry for her and so said for to come over. I had to fix someone’s botched job. And a new set for the bridesmaid. My hubby made them coffee and toast. They left so happy. I love my job.
Im not licensed but I've been doing my own nails for a while and I get so many compliments. People are begging me to do their nails but I'm so scared. Im considering going to school and doing nails out of my home. This has given me soooo much to consider 🤯
The universe is so kind...i am quitting my job end of the month to pursue my nail business...my husband constantly told me to raise my prices and i had the same issue with pricing, literally all the stuff u guys discussed...but I had to break even with stuff i buy to give a good service...i don't have a huge clientele yet so it was a difficult choice to make...but shockingly raising my prices didn't sound bad and i got more clients wanting to come any way...but i do understand that I have to mame exceptions for my regulars until i have a higher set of customers coming in every month...
That November pricing is such a smart idea Suzie...love you so much and thank you for making this video along with two amazing experts cuz I needed someone I trust to put my mind at ease...like I said, the universe is so kind...
Lots of useful information, this is helping me in preparation for when I'm ready to do this from home, still in practice mode and I see improvement. I call my nails Canadian nails as everything I've learned has been from suzies channel (hope this is ok?) Xxx thank you ladies for taking the time xxx
You get a raise at your job then your nail technicians has the right to raise their prices because everything is going up. You can find anyone to do your nails but it is all about the skill set of the technicians. Over the years my nails were more healthy with one technicians then with others. I am not in the nail business and tonight we are having a bad storm and I started watching Suzie because I wanted to find other ways to do my nails myself in between waiting for my technicians who is busy. Thank you for the information!
I know for myself & some others I've spoken to, the reason for not working on top of another's work is because I don't know what the previous person used. I don't know the products, the brands, how good their prep is, how sanitary their practices are & if something could be going on underneath. I won't turn them away, I will schedule them for removal & a new set. I always make sure I explain why & people are appreciative of it.
Hi Suzie! I'm not a nail tech, but I do enjoy doing my own nails! I just have a suggestion for your shop. I would absolutely LOVE a line of gel polishes, gem "glue"(gel), and things like that which hopefully I'd be able to buy too! A huge plus would be to keep ingredients as harmless and non-toxic as possible, because that's always my #1 concern!
I've never heard of people being turned away under the guise that it's because it's "someone else's work." That's totally normal for something like tattoos, but those are permanent. Nail enhancements grow out or can be removed lol.
I would love a podcast!! This is so helpful to someone who is just starting out, I have been looking for videos on the business side of a nail tech so thank you Suzie!!! 🥰
I’ve went to same nail tech for 10 years and I love her my fills and gel polish along with design is only 40 dollars with a really nice tip... I’m an old school nail tech and done my nails for years 12.00 for a free hand set of nails 😂 I just cannot see like I use to... if my tech went up I’d definitely still go but if I need a new nail or break one I prep it for her before I go in and that cuts about 15 to 30 minutes off her time... she really appreciates it and I help when they are busy and work on mine so she can do two clients at same time ❤️
I have turned two clients away only because the first one just had her nails done with shellac and one broke i mentioned to go back and they should fix no charge and the other on dont like gel nails as they have been a acrylic girl for along time so i let her know that she should try gel sometime the nails would turn out the same.... Thank you for this video you ladies have just answered a million questions I had amazing thank you again...
Make the client come to you - GREAT ADVICE! It's so tiring to keep moving forward to hold onto them as you work. ALSO: PUT THE PHONE AWAY. I will NOT work on someone while they are messing with their phone.
Hi Suzie this will be my first youtube comment. I absolutely love your channel. I've fallen in love with nails because of you. I've never had my nails done. I would really like to start doing my own. I was wondering if you could maybe lay out a few things a beginner would need. The things needed to prep the nail and the things needed to take them off. Thank you so much for putting out such amazing videos.
I am a Baker, I just opened a bakery from my home fall of 2019 and I am always scared to raise my prices but this video helped me so much. I constantly am told I would pay more than a buck for this brownie it's the best I've had or omg what do u out in there cookies I've never had anything like this before but I was afraid if I raised prices at all ppl wouldnt want to pay. I mostly sell on a military base because my husband is in the army and I sell at his motorpool, but I think a small increase would be better I mean I bake for 15 hours straight so that I can sell fresh baked goods and I take them to their work since I know they dont get a lot of time off. Ok I've rambled long enough but thank you suzie for this video it really helped me !
I love how you share tips and insight in getting into nails and I rely on you for good advice and tips ! Do more videos like this I completely get the loving your craft so it’s uncomfortable talking about pricing , and awkward sometimes because I love my job doing makeup !
I need a podcast with susy and her friends talking about the nail business!!! This was so interesting, listening to their point of view!!!
For sure! I would love more videos like this or even a podcast
Never turned away a client. Do your best job, and may have a client for life
I feel like I am watching my mom and two aunts giving me life advice. I want more of this lol.
SpoopyDidIt-UwU Channel 💗
Me: *gaining knowledge about my own nail salon and work and listening along*
Also me: has 0 nail experience and does not work in this field
When you raise your prices - do it on november, not in january!
Because December is coming and they need you. Cool! (Suzie´s Words)
Best bit of advice I've heard on pricing. Wonderful video. Thanks to all three of you.
Yeeeess!! Loved that hahah
Dam. GREAT perspective and advice!
I love that you're all essentially wearing the same outfit. ❤️
Hi Suzie and friends, great conversation, thanks for all your worldly advice, ladies!
I'm a new nail tech, slowly building a clientele from scratch, (via existing friends and my Facebook page). My living room is my salon and as your guest pointed out, I'm inviting people into my personal space. I have had the 'overheads' comment. I think there will always be people out there who want something for nothing and have no idea how expensive it is to become a nail technician, or how much product costs.
Much love from the UK x
Hi suzie .
I work in the uk and at the moment there is alot of sub salon standard nail bars in my town .
I have turned people away due to the fact they use MMA in their liquid .
I have attempted to soak off a few times but it ruins my tools and can take around 2 hours for a soak off which I only charge £10 for (my sets)
I usually ask them to soak them themselves and give them the best advise I can . Then book them for a full new set.
Also you touched on this . It's hard to guarantee the work .
It is soul destroying sending them away whilst I'm still building a client base.
I try to educate them about these salons and what to watch out for. Usually when I have removed these nails for them the nails underneath are so damaged and thin I dont want to reapply a set to them due to the in and out salons over drilling the nails too x
Yes this is a very different situation - you did the right thing
Hi Suzie. My 2 cents worth 🤗
I work on anyone's nails. I love helping people and I have won some new clients due to this which I am very happy about 💐🤗 I love my job ❤️
Imagine hairdressers wouldn't work on your hair if it was done by someone else..... Or plastic surgeons... Or builders, or painters. What would you do if someone messed up?
Good answer that was my thought before I read your comment. Imagine that everywhere, that would suck & pointless over all. For every situation, plumbing,car service, gardening, tailoring, glasses filling prescription lenses on your favorite frames, shoe repair, phone & computer repair, tanning salon, ect.... Everything literally. We choose not the technician.
Edit; I guess these people won't make new client's or make good money.
Actually an injector (say for example Juvederm) WILL NOT work on you if you recently had a completely different product put in your lips by another doctor/injector. The thing about not working over someone elses work in nails is not as black and white. I personally want to do a removal first on a new customer to check their nails for fungus, pseudomonas or other contraindications, then there's the issue of different products not going well together (for example acrylic over gel is a no-no). THIS IS FOR THEIR OWN GOOD, as well as my reputation. Yes, they would have to pay extra, of course, because it is a lot more work. It's not a huge ask, and I will continue to ask it.
10/10 that hairdresser will charge you more to fix someone else work though. So nail techs need to do the same to set better standards in the industry.
See, I’m in agreement with the lady on the left in Susie’s conversation 😌🤷♀️ There’s a couple of major issues with working on another tech’s work 🤔 Firstly, I don’t know what that other nail tech did in terms of prep or types of product 🤔 I’m not saying “turn them away” completely BUT I am saying “right now, their work looks ok… but if I do a fill and the service breaks down, you’ll look at me to take the blame but it may have been the previous tech’s work that caused the issue”. 🤔 What if the previous tech used MMA? 😌🤷♀️ I don’t know that, so it could be causing the client serious problems that just haven’t emerged yet. 🤔 If I do the entire service myself from start to finish and it has service breakdown, I know it’s my work that has broken down - if I’m working on another tech’s work, I don’t want to take the blame for something I didn’t do to begin with 🤔
*Most importantly though* - insurance 😌👌🏻 It may be different in other countries but in the U.K., insurance companies are very picky about what they will cover and when. If a client comes in with what looks like a good set of acrylics from another tech, and I do a fill… if they then get the whole set removed in a week or so’s time and they have an infection or an injury, and they want to sue… *they’ll sue the last person who worked on them* 😌😭😂 If I contact my insurance, they will say that they can’t cover me since I worked over someone else’s work. They aren’t there to cover what COULD have been caused by another tech. They will use that loophole and say it can’t be proven who caused the damage, so they won’t cover me.
To me, above all, THAT is the issue 🤓👌🏻 Insurance. But secondly, I can’t guarantee the longevity of the service since I don’t know which brand they used, how they applied it etc.
Ps. The note about plastic surgeons isn’t entirely accurate ☺️ Ever seen Botched? 🤔 Very frequently they refuse to touch cases that are seriously bad because they don’t want to make it worse. They know right away when it isn’t a good idea. They also refuse patients who want to do yet another surgery (and many doctors before have also refused them) 🤔 Surgeons DO refuse to fix other surgeons’ mistakes. Frequently 🤓
Client Here: got turned away recently by a nail tech bc i was going to someone else in the same shop. I switched bc my nails would easily brake & she never gave me what i askes for. The one that turned me away was highly recommend but the 1st question she asks me is "arent you [tech]'s client?" I told her yeah but i was asking for you & she pushed me to someone else. That person did a great job so now i have a new nail tech but that entire situation made me so upset. Its my money & i spend it how i please. Im not one to care for price as long as the quality is good. All i want are beautiful nails. Is that too much to ask for??
I can understand the frustration! From my perspective listening in my salon I would guess that perhaps the friendships and resentments between those techs had something to do with it. I don’t think that should affect things since they are your nails and you are spending your money, but also they have to work with these people every day and perhaps that may have been a situation that they weren’t willing to be a part of
That same thing happened to me. I had a lady who would just talk on the phone and barely look at what she was doing. They chip and broke days later and i went back and asked for a different nail tech and wouldn’t let me even though I was unhappy with her.
I'm an Artist (drawing/painting), and this conversation has given me some insight on pricing and knowing my worth. Fantastic video, ladies!! thanks so much for sharing! xx
Thanks for your videos!
Here's my experience.
We work on appointment so the chance of a person walking in and finding one of the nail techs free on the spot is very hard. That said, we have several new clients asking for a new set; we don't do refills on other's works because we don't know what they used and feel better doing our own evaluation on the right product to use (be it gel, polygel or acrylic), so if there's a problem we know what it was. We guarantee the nails so if a nail breaks during the 3 weeks we repair it for free. Not to mention some people really need big corrections. Since removing the product means time (and time is money) we do charge for it, but we make it clear right away, and it's just for the first time.
Malveina as a costumer, this sounds very nice. Especially since you guarantee the nails for 3 weeks. I have had my nails break off before that time, and I never know if I should wait for my refill because my nail tech is really nice and I don’t wanna bother her. Knowing that in advance would be helpful.
I am not a nail technician but I love the videos. I have learned so much about doing my own nails correctly. I have only been doing my nails a little over a year and can't wait to see how much I better I get through these videos. I have a hard time remembering that speed will come with practice and time. Thanks all of you for all the expert advice you give.
Peggy Coppolo hi Peggy! 💗
Love that you guys touched on confidence = pricing, and why not mixing products is helpful and healthful for you and your client. The most interesting point made here for me was the ergonomics of your job! How you sit, move your arms, rest your feet....so very important to your health and how effectively you can do your work. I would love to hear more about what you do to help yourself and your clients with potential inhalation hazards associated with your job and the products you choose to work with. Love this video ❤️💅🏻
Hi Suzie...I know I have said it before but I have to tell you again how much I enjoy your channel. I have been a licensed nail technician for over 16 years (I could not believe the other day when I counted how long I have been doing this) and your videos are such a pleasure to watch. I always have told my clients that when your job makes you happy it doesn’t feel like work and my clients have become part of my family.
I didn’t raise my prices until after the 10 year mark either and I still squirm if I have to raise them. I have clients that tell me I don’t charge enough and then others that want whatever they can get for free from me and I will admit I’m a pushover sometimes. I have been struggling with some health issues this past year and I’m hoping I can continue to do what I love but if I can’t it has been a wonderful journey. Thank you for all of your lovely videos!
I love when the three of you get together. We always learn so much.
I am not a nail tech and I don't get my nails done but I enjoyed this. ❤️
I’m not a nail technician but I absolutely love watching these videos. You ladies are amazing.
Health and happiness for 2020. Xxxx
Alison Newman thank-you! 💗
Suzie, I loved this sit down segment. Definitely should do more of these 💕
Most of my clientele came from fixing other people's work.
Exactly. Cos if they like the service, they will keep coming back
Am I weird I'm not even a nail tech but I watched this lol...thankyou for sharing your knowledge ladies 💜💅💜
I need a podcast with these 3 ladies please. I don’t even care what they’re talking about I just want to hear it 😂😍😍
The tip at the end reminds me of a quote my brother gave me when I got my first job. “Slow is smooth and smooth is fast.” It’s helped me through all my careers and I’m sure it’ll help me as I begin my journey as a nail tech haha.
Love you guys. Thank you Susie For this video. I’m in Australia and Fuzion is my core product. And I am loving learning how to perfect my Fuzion skills each time I use it. Been a tech now for just over a year. 🙏🏼🥰🙏🏼
Absolutely LOVE these types of videos (love them all). Super informative. Keep em coming....please!
Oh my word. I loved listening to all your wisdom, experience, and advice. I could listen to you three talk all day long.
you ladies are so awesome....even doing my own nails , I learn so much from you..Thank you
I can listen to the 3 of you the whole day really I just love when you get together and talk so much to learn so little time.
I'm not a nail tech but I bake and decorate cakes and on occasion take orders. Everything you said about charging money for nails applies to cakes. I feel so bad sometimes charging money that I often charge way less than I should.
I literally love this. A nice mature conversation where no one has any sort of vendetta for the other. I am so happy about this I feel like I’m there just like a podcast! Thank you for this 😍🤩☺️
I'm not a nail tech,do my own, but I do know that other professionals or techs turn clients away because they "claim" that they do not know what products were used and they don't want product chemical reaction(?) I would just explain to client and suggest removal and start anew(?) Whatever you say is fine with me because I just simply adore you and watch every video you put out! Yet to see camera man!
Thank you ladies!
🙌 Amen Debbie!! Make the client come to you!
Beautiful ladies thank you for sharing your knowledge with us👏👏is very well appreciated especially for me that I've only been in this industry for a few months
Yaneth Rivas welcome to the wonderful world of nails!💗
Suzie! I love your channel. I love having my nails done, but I can not afford to get nails done. So I have been doing it myself for a couple years now. I still take all day to do my nails, but I get so many compliments on my nails. Thanks Suzie!
Hi i had a friend of my mom call me her nail technician was on vacation so she called me i did her nails and her toes she had arthritis and she had a problem and said her girl used a drill if i could do her toes . I did her pedicure and her manicure . I didnt turn her down i ended up making 50.00 plus a 40.00 tip which i wasn't expecting. I don't turn anyone away. Its money in my pocket. Thanks for sharing. 😊
Thanks Suzie❤
I love your Channel Suzie, your Videos are really well produced and your voice & persona are very friendly.
I've learned so much, although I've been doing my own manicure for 30-years. I watch every video just to watch your segments.
Get the cameraman to do you’re nails
I love you❤️
I'm not a nail tech, but my good friend who does my nails sometimes stresses how she's going to handle raising rates. I get it - you guys want to help out longtime clients but you have to stay in business, too. She's done the whole "grandfathering in" longtime clients and friends thing and I think that works pretty well in the short term. If it were me, I'd probably just post rates for the year with a built-in expiration date. If I don't need to raise rates, great - everyone's happy and clients feel like they're getting a bit of a gift. If I do, well, nobody's surprised. I think you guys made a great point about setting boundaries - blocking out certain days and hours, and upcharging for after-hours and weekends, signals where the boundaries are. And the extra fees for last minute/weekend jobs might even help keep costs down for the regular bookings/clients who aren't super high-maintenance.
I personally needed this video. So many good points! I've been a licensed tec 2+ years and needed to hear this!!! Make more of these please 😩💕
Suzie you inspire my daughter to learn these different techniques and we love watching your videos. Thank you for your channel.
This a great video. I am a licensed and active Cali manicurist since 1985 and you are all on point. It would be great if you discussed mixing a bit more. Much like newer tech are turning away or removing others work, people think you can't mix anything. I appreciated what you said about not mixing foundation products. You briefly mentioned you can use different gel polishes but an in depth convo would help many people. You ladies are inspiration for sure.
Suzie, thank you for all your video's.. I enjoy watching you & listening to all your advice.. I have improved alot of my techniques from you.. I love doing nails & have for years..I do my own nails & family/friends.. I am looking forward to early Spring... I'm start class .. I have decided it was time to move forward in my passion for doing nails..
Plus if you refuse to work on or over someone elses work that client could give you a bad review and that could hurt your business because of word of mouth.
CraftyFerret Mama after you recommend full removal, the client will usually leave so they won’t have to pay. Or offer a later appointment and they will leave on their own. New clients don’t want to pay extra for anything
Or it could be the opposite and the tech works over the work and then they get some breaks from the original work not being structurally sound but thinking it was that new techs fault? I just say I don't mind working over others work but I can't guarantee the work because I have no idea what the previous tech used. I see both sides though 🙂
I'm not a nail tech, but I loved that. So interesting. I've seen things too while in a salon.
After 21 years I still take on as many clients as my schedule permits.
And I’m raising my prices on February 1st. Not 1 issue so far with my clients. Some have even commented that’s it’s about time.
I don't even do nails (appart from painting mine with regular nail polish) but this is so relaxing to listen to them talk. 🥰
I change prices about every 5 years always giving a couple months notice. Living in a small town it can be a shock for some but after telling them it covers the cost of product and rent they are great. That means I’ve raised them 4 times in 20 years. I love this conversation style! I’ve worked alone for all that time so it’s nice to learn some new things! Have you seen the meticulous manicurists ergonomic and rest for clients!? It puts them in the correct position for us.
Great video ladies! Thank you!
Awesome video and all of you ladies touched on some amazing topics especially of the no mixing products I think that is so important and it saddens my heart when you have other technicians that don't want to hear that thanks for sharing and showing much love to each and everyone of you ladies xoxo 💅💕💕💕
Excellent advice ladies! ❤
I always love hearing the business side of things. I do massage and skin care, so not the exact same field but the concepts are so spot on. If you don't believe you're worth the money... no one else will either! Love you Suzie!
All of you are so soothing!
❤️ thank you Suzie!!! I always learn so much from you!
I love to listen to you Su ! :) You are great. Even if I work with gel , I love all your videos , and THIS KIND of video are PURE GOLD ! So please do more of this , thank you for all this infos , they are amazing ! Many kisses and hugs for you and your dear friends !!
Thank you all! I am a nail tech in training. I was also thinking of opening my own salon. You all helped me. Again thank you! Love from Florida❤
SO UPSET I’m a new nails tech and I changed my prices in January i don’t know why I didn’t think of changing them in November!
Dont feel bad - it took me years to figure that out lol
I'd love to see more of this. I'm not a nail technician and I don't get my nails done, but it gave me insights of things to look for and expect if I ever did start getting my nails done. It was very interesting. I couldn't believe the time went that fast.
The salons around me never want to do more than basic nails so I've started doing my own. I believe I'm ready to try gels and I'm wondering are there must have items?
I just started getting mine done last month and I’m realizing the same thing! I went in there with photos of all this fancy stuff and I thought it was just normal!!! I see I’m going to have to either drive to Philly or NYC (I’m in Delaware!) OR learn myself! Lol
I love working on someone else's nails. It's my chance to gain another client for the salon and show the client how awesome and fun I can make thier nails look. Of course examining adhesion, product and so forth. I even like to throw in a few gems for free so they can be not only astonished by my work but realize they will never lose a gem. I say I'm their gem dealer. Give a few for free and when they come back a second time, they're completely hooked. Now I've snagged another client loving art and gems. Love these talks!
I’ve been watching you for so long and now I’ve finally started to actually do nails! I’ve been practicing since last year and this year I’m getting ready to do people’s nails!
love you guys when you all get together and have these talks.
Nicky's Gelicious Gels Nicole Gibbons XoX Hi Nicky!💛
@@ClearJellyStamper Hi Debbie XoXo :-)
Susie, I work with my hands, so I don't have nails, let alone do them. I betcha I shouldn't be allowed a near nail polish. But I watch your channel because it is so empowering to other women. Thank you so much!
Great video Suzie! Thank you! I am wanting to raise my pricing on some of my services so I appreciated this video!!
I have also repaired a broken nails wrote down what I did so client can take back to their tech so knows what I did. I don't want to burn bridges with other tech. I even find someone for my clients if they are traveling if they might need repairs or fills. Feel we should work together not against each other.
Thanks Suzie! This video is invaluable for nail techs
Yay! Thank you Suzi for this. Great subjects and it's given me a bunch of ideas on how to grow my clientele (I'm just starting out and not formally trained yet - doesn't mean I can't do nails between you and Kirsty Meakin as online trainers).
I really appreciate this advice. I started doing my own nails because I have a kind of taste that only I know how to do or whatever, and I hate waiting on other nail techs to get my nails done and I’ve always loved nails and makeup. I learned everything I know from you.
I’m currently learning from CZcams while I work at a supermarket until I can afford to go school
Victoria Feasey I pray you succeed and soar. Keep going!!! Proud of you 🎉🎊🎉🎊🎉🎊🎉🎊👏🏾👏🏾👏🏾👏🏾
Follow me on instagram please @taras_deluxe_nails
very informative thank you suzie .. sometimes i think people are scared to charge i am facing that now..
It can be scary but once u do it we find its not so scary
@@NailCareerEducation I will try to thank you
I had worked from home for a while and early one Saturday morning I got a phone call from a distressed bride who had been crying most of the night before because she had her nails done for her wedding and they were disastrous she had tried to pull them off and her bridesmaid was horrified so didn’t get hers done. I felt sorry for her and so said for to come over. I had to fix someone’s botched job. And a new set for the bridesmaid. My hubby made them coffee and toast. They left so happy. I love my job.
Im not licensed but I've been doing my own nails for a while and I get so many compliments. People are begging me to do their nails but I'm so scared. Im considering going to school and doing nails out of my home. This has given me soooo much to consider 🤯
The universe is so kind...i am quitting my job end of the month to pursue my nail business...my husband constantly told me to raise my prices and i had the same issue with pricing, literally all the stuff u guys discussed...but I had to break even with stuff i buy to give a good service...i don't have a huge clientele yet so it was a difficult choice to make...but shockingly raising my prices didn't sound bad and i got more clients wanting to come any way...but i do understand that I have to mame exceptions for my regulars until i have a higher set of customers coming in every month...
That November pricing is such a smart idea Suzie...love you so much and thank you for making this video along with two amazing experts cuz I needed someone I trust to put my mind at ease...like I said, the universe is so kind...
Lots of useful information, this is helping me in preparation for when I'm ready to do this from home, still in practice mode and I see improvement. I call my nails Canadian nails as everything I've learned has been from suzies channel (hope this is ok?) Xxx thank you ladies for taking the time xxx
You're advice about knowing your worth is so important and can be applied to so many careers where you are dealing one on one with a customer.
You get a raise at your job then your nail technicians has the right to raise their prices because everything is going up. You can find anyone to do your nails but it is all about the skill set of the technicians. Over the years my nails were more healthy with one technicians then with others. I am not in the nail business and tonight we are having a bad storm and I started watching Suzie because I wanted to find other ways to do my nails myself in between waiting for my technicians who is busy. Thank you for the information!
I know for myself & some others I've spoken to, the reason for not working on top of another's work is because I don't know what the previous person used. I don't know the products, the brands, how good their prep is, how sanitary their practices are & if something could be going on underneath. I won't turn them away, I will schedule them for removal & a new set. I always make sure I explain why & people are appreciative of it.
Absolutely love this! Three amazing boss babes, thanks for sharing your knowledge and experience! 😍
Classy Creations Nail Design 💗
Hi Suzie! I'm not a nail tech, but I do enjoy doing my own nails! I just have a suggestion for your shop. I would absolutely LOVE a line of gel polishes, gem "glue"(gel), and things like that which hopefully I'd be able to buy too! A huge plus would be to keep ingredients as harmless and non-toxic as possible, because that's always my #1 concern!
Great Vid, I don't even get my nail done and I just watch the entire thing and learned.
me too!!
I've never heard of people being turned away under the guise that it's because it's "someone else's work." That's totally normal for something like tattoos, but those are permanent. Nail enhancements grow out or can be removed lol.
Love this fabulous advice
Susie this has helped me so much. I was worried about raising my prices but you have eased my mind. Thx you. Loved this video. Please do more.
Thank you for sharing all this information. It is nice to have some great prospectives. Thank you again. I love your videos.
i love ur work suzie i dnt coment usually but i must say u r addictive n ur work is amazing
Thank you so much Suzie!! You have no idea how much this helps!!!!
I would love a podcast!! This is so helpful to someone who is just starting out, I have been looking for videos on the business side of a nail tech so thank you Suzie!!! 🥰
Heck ya I do the fill. At regular fill price. Great way to show my stuff. They come on my door I will keep them.
I’ve went to same nail tech for 10 years and I love her my fills and gel polish along with design is only 40 dollars with a really nice tip... I’m an old school nail tech and done my nails for years 12.00 for a free hand set of nails 😂 I just cannot see like I use to... if my tech went up I’d definitely still go but if I need a new nail or break one I prep it for her before I go in and that cuts about 15 to 30 minutes off her time... she really appreciates it and I help when they are busy and work on mine so she can do two clients at same time ❤️
Yay!! Great video I love your topics thanks for all of your insight!💜😍👍
Love watching susie, awesome advice.
I have turned two clients away only because the first one just had her nails done with shellac and one broke i mentioned to go back and they should fix no charge and the other on dont like gel nails as they have been a acrylic girl for along time so i let her know that she should try gel sometime the nails would turn out the same....
Thank you for this video you ladies have just answered a million questions I had amazing thank you again...
Make the client come to you - GREAT ADVICE! It's so tiring to keep moving forward to hold onto them as you work. ALSO: PUT THE PHONE AWAY. I will NOT work on someone while they are messing with their phone.
Nola A yessssss the distracted Cel phone client!! Good tip!
Hi Suzie this will be my first youtube comment. I absolutely love your channel. I've fallen in love with nails because of you. I've never had my nails done. I would really like to start doing my own. I was wondering if you could maybe lay out a few things a beginner would need. The things needed to prep the nail and the things needed to take them off. Thank you so much for putting out such amazing videos.
Awesome awesome video ladies! I just love me some Ms Suzie!!
LOVED this conversation🙏 Thank you susi! 🥰
I am a Baker, I just opened a bakery from my home fall of 2019 and I am always scared to raise my prices but this video helped me so much. I constantly am told I would pay more than a buck for this brownie it's the best I've had or omg what do u out in there cookies I've never had anything like this before but I was afraid if I raised prices at all ppl wouldnt want to pay. I mostly sell on a military base because my husband is in the army and I sell at his motorpool, but I think a small increase would be better I mean I bake for 15 hours straight so that I can sell fresh baked goods and I take them to their work since I know they dont get a lot of time off. Ok I've rambled long enough but thank you suzie for this video it really helped me !
I love how you share tips and insight in getting into nails and I rely on you for good advice and tips ! Do more videos like this I completely get the loving your craft so it’s uncomfortable talking about pricing , and awkward sometimes because I love my job doing makeup !
I absolutely LOVE these videos!!!!