Setting Up Your Help Center Access Settings In Zoho Desk

In this tutorial, we will guide you through the essential steps of setting up your Zoho Desk Help Center. Learn how to customize your Help Center, manage user permissions, and optimize customer engagement through knowledge base and community feature.
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[@saeedbama9826]

could you please share a video link on the Domain Mapping tutorial e.g when you dont want to include zohodest in your url , thanks

[@Zenatta]

Hi Saeed Bama, While we do not have a video on this, and these steps vary depending on your domain provider, Zoho does provide some instructions on how this can be done which you can view here: help.zoho.com/portal/en/kb/desk/organization-settings/articles/support-domain-mapping

[@rjustinlouisbowie]

Please can you help me !
I have email work but when I sign in with my email I don’t receive the OTP code! I refresh my email and sign out but still not receive it

[@Matthias-nn9tn]

Is this already outdated?
I can't see the field 'show departments list page on choosing to submit a ticket', but I would definitely like to turn this one off for my customers, as I don't want them to see all our departments...

[@landonmccluskey8880]

Hi Matthias! Thanks for commenting. The field still exists. The only reason I've ever seen it not show is if there is a single active departement in the organization. If you're not sure how many you have, you can open Zoho Desk and navigate to Setup>>>General>>>Departments and see the list of active departments. If you do have multiple active departments and you're still not seeing this field, I recommend sending an email to Zoho Desk support to see what they can do for you.