London Drugs “unwilling and unable” to pay ransom demanded by hackers

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  • čas přidán 21. 05. 2024
  • London Drugs says it is "unwilling and unable" to pay the $25 million ransom demanded by cybercriminals who breached the Western Canadian pharmacy and retailer's computer systems in April.
    The cyberattack prompted the company to close all of its 79 stores for several days and while they are back open now, the crisis is not over.
    Heather Yourex-West explains what this could mean for London Drugs' staff and customers.
    For more info, please go to globalnews.ca/news/10516121/l...
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    #GlobalNews #LondonDrugs #Ransom

Komentáře • 79

  • @ArabicReja973
    @ArabicReja973 Před 23 dny +35

    Never give in to a ransom demand. It will give them more incentives to look for the next victim.

    • @cw9282
      @cw9282 Před 16 dny

      Except that now London Drugs opens themselves up to further and larger lawsuits. There already is a claim for negligence by those who had their info compromised. Next will be further damages from failing to mitigate the damage caused by that negligence. Imo, this will be LD's ultimate demise. They're done for.

  • @patricktruelove464
    @patricktruelove464 Před 23 dny +23

    This is getting out of control.

  • @patrickcowan8701
    @patrickcowan8701 Před 23 dny +15

    A crisis that Ray Charles saw coming. Cash is King.

    • @charlenefrench5404
      @charlenefrench5404 Před 23 dny +6

      ​@jumbome7420 are you serious? You think going full digital is a good idea? 😂😂😂😂

    • @frogicus
      @frogicus Před 22 dny

      ​@@jumbome7420even having paper backup is sensible . You're saying thieves from across the globe could break into hundreds or thousands of filing cabinets in every separate store across the country ? At the very least damage would be minimal and not crippling . And yes , cash is king . Which is why the thieves currently in power want to replace it with all digital .

  • @Rice_Cake_
    @Rice_Cake_ Před 23 dny +3

    glad that they are not paying the ransom, but very very unfortunate for the victims

  • @mattmcneill3669
    @mattmcneill3669 Před 22 dny +2

    Does this mean we should stick to street drugs rather than ones from London?

  • @imnotyourbuddyguy9713
    @imnotyourbuddyguy9713 Před 23 dny +7

    *A True Canadian Leaders Response to this would be to send in Special Forces to do what they do (screw CZcams censors). How DARE they steal from Canada 🇨🇦*

    • @Kink-Panther
      @Kink-Panther Před 22 dny

      What are you talking about kid

    • @justinwhite2725
      @justinwhite2725 Před 22 dny

      Ask nicely?

    • @mattmcneill3669
      @mattmcneill3669 Před 22 dny

      eh, relax guy.

    • @xryanv
      @xryanv Před 21 dnem

      Send them where? This is not conventional war this is cyber warfare. You need to fight it in cyber space.

  • @chrislim7976
    @chrislim7976 Před 23 dny +13

    Just go back to cash, paper files and cashiers please.
    Everyone seemed actually happier.

    • @Naedlus
      @Naedlus Před 23 dny +3

      Only because you are relying on happy memories, and not memories of someone writing a cheque for five dollars worth of groceries.

    • @chrislim7976
      @chrislim7976 Před 23 dny +2

      @@Naedlus
      Those same people still exist.
      They just use a card and seem perplexed when it's time to pay.

    • @firstandforemost87
      @firstandforemost87 Před 22 dny

      @@Naedlus
      Humans are animals. Many animals don’t do well in captivity. Some won’t even breed, no matter how hard you work to simulate their natural habitat. Why assume that there won’t be a point where the costs outweigh the benefits the more humans forget themselves?
      Our health is about more than creature comforts and on demand stimulation.

    • @ericadenison1019
      @ericadenison1019 Před 22 dny

      Hence why I always use cash can't be hacked! And helps me keep track of how much I am spending.

    • @chrislim7976
      @chrislim7976 Před 22 dny

      @@ericadenison1019
      I had to use cash for a few days and I literally watched money waaaaay more closely. The spending is totally different.

  • @TheBHAitken
    @TheBHAitken Před 23 dny +7

    "Unwilling" I understand, "Unable"?

  • @fluffytail6355
    @fluffytail6355 Před 21 dnem

    I like how the criminals are always smarter than the IT people who setup the online “security” systems…

  • @user-dw7sh7gc6x
    @user-dw7sh7gc6x Před 22 dny

    Should keep their information on their local sever only or go back to pre internet days.

  • @firealarmapprentice4517
    @firealarmapprentice4517 Před 23 dny +15

    and we continue to use Microsoft products.. why ? Also, why aren't we paying cash at point of sale ?

    • @TT-fq7pl
      @TT-fq7pl Před 23 dny +8

      Yep. Never had this problem when we all paid with cash.

    • @Amos_Quito
      @Amos_Quito Před 23 dny +1

      Wait, cash is not accepted?

    • @TT-fq7pl
      @TT-fq7pl Před 23 dny +2

      @@Amos_Quito Of course most places will still take cash. But come on, the vast majority use cards now. Probably 99%.

    • @DangerWrap
      @DangerWrap Před 23 dny +1

      It looks easy to switch but it's a backend developer's nightmare.

    • @Amos_Quito
      @Amos_Quito Před 23 dny

      @TT-fq7pl I know that. But the way the original comment was worded (why aren't we paying cash) made me think it wasn't a matter of the customer's preference but mandatory to pay with card.

  • @bdpage2023
    @bdpage2023 Před 23 dny

    They'll determine the signature and entrap them if within the country. Interpol is made aware.

  • @IsaacGabriel-kh5ds
    @IsaacGabriel-kh5ds Před 22 dny

    MFA via SMS is actually a risk and you should always use unique passwords so they don't need to be changed if one is compromised.

  • @chronocross7174
    @chronocross7174 Před 22 dny +1

    I like London Drugs, I will still shop there but I will be paying in cash 😂

  • @El_Rudo
    @El_Rudo Před 23 dny +1

    Meh, the bulk of your information is already on the internet or dark web...this is not as big a deal as everyone makes it out to be. Chances are you are already hacked and don't know it...these hackers should just ask for a small inconvenience fee, show how they got in and help tighten security and move on. At 25M they are pricing themselves out of the game...

  • @Haywire-Alguire
    @Haywire-Alguire Před 23 dny

    Cyber security is a billion dollar business. Cyber hacking is a trillion dollar crime. Literaly.

  • @user-jk3ht5hn3m
    @user-jk3ht5hn3m Před 23 dny

    You got my business.

  • @YourTypicalMental
    @YourTypicalMental Před 22 dny

    I'm one of those employees whose info maybe compromised, and I have to say this is a long time coming.
    For years, even before the Pandemic, London Drugs would bend over backwards to offset the raising cost of operations and every economic stress not onto the customer, but the employees. That meant reduced staffing, less onboarding and ongoing training, restructured bonuses, more restrictions in ordering and merchandising, just recently the number of sick days was reduced by a sixth.
    London Drugs used to be an ambitious trend setter in retail, but now it's so risk-averse it actually allowed something like this to happen.

    • @Hoovie9596
      @Hoovie9596 Před 22 dny +1

      I’m not surprised. These large companies don’t care about front line staff. I’ve worked for a few large corporations and seen it all too.

    • @skinnaj
      @skinnaj Před 21 dnem +1

      Impending class action lawsuit in the works

    • @user-zf3xb3qx8w
      @user-zf3xb3qx8w Před 14 dny

      I opened up the freezer plant in South Surrey, BC brand new, ran byi Versa-Cold Atlanta and Loblaws owns the food. NO operations manual, software dating to before the millenium, and no surprise is a grade 8 could compromise it. Full time 10 person computer group on site would NOT even talk to me, much less take suggestions. That catches up to these large corps. eventually,

  • @witness1013
    @witness1013 Před 23 dny +1

    Vic Neufeld is a liar

  • @clee6746
    @clee6746 Před 22 dny

    It's time for companies like London Drug to take full responsibility when data being compromised. In all cases they would only get the victims free credit monitoring for a limited time, that's totally unacceptable. When people entrusted a company with personal and private data, the company has the full responsibility of safeguarding it. If your system can be hacked, it's not good enough, admit it !

  • @Haywire-Alguire
    @Haywire-Alguire Před 23 dny

    The 'system' is flawed.

  • @user-nw4ln6gr5v
    @user-nw4ln6gr5v Před 22 dny

    Unwilling and unable mean completely different things. These people don't even know how to speak English, and we're expecting to trust them with our personal data???
    😂😂😂

  • @AhmetTekin101
    @AhmetTekin101 Před 23 dny +4

    Similarly, countries and corporations should never give in to China's 🇨🇳 demands against the common liberal democratic values.

  • @nabatron21
    @nabatron21 Před 23 dny +1

    Remember when Ashley Madison got hacked! This is not as big lol

  • @lastChang
    @lastChang Před 23 dny +7

    After years of China's 🇨🇳 coercive diplomacy, ransoming hostages and
    domestic meddling, many are turned off and tuned out.

    • @aman888
      @aman888 Před 23 dny

      Except this one's Russia, not China

    • @politicalfoolishness7491
      @politicalfoolishness7491 Před 23 dny

      @@aman888 Do you have inside information? Never fall for the MSM narrative because that is just propaganda.

    • @questworldmatrix
      @questworldmatrix Před 22 dny

      ​@@aman888lastChang is an anti China bot that's spouts out anything against China even if it's not related or false.

  • @ErrolWallace-tv8ok
    @ErrolWallace-tv8ok Před 23 dny +2

    I cancel my capital one If I tell you guys what happened, you would never believe I make payment in less than 24 hours. Total $1124.15.

  • @SenorBeavis-qn3gy
    @SenorBeavis-qn3gy Před 23 dny +1

    Screw Bitcoin and digital currency

  • @acanarynamedrobyn4543
    @acanarynamedrobyn4543 Před 23 dny +4

    cash is king 👑. and they want us to have digital ID. digital money. no thanks.

  • @Aitch-102
    @Aitch-102 Před 22 dny

    Can we have our name back? you're embarrassing...call it 'Paris Durgs' instead.

  • @AussieBodybuilder
    @AussieBodybuilder Před 23 dny +3

    What a week liberal company

    • @SchrodingersDinger
      @SchrodingersDinger Před 23 dny

      Since when do companies have political stances? Or does your single brain cell only operate based on right wing propaganda, and thus spreading that propaganda as much as possible? I think we can comfortably guess the latter.

  • @bobinabuddy
    @bobinabuddy Před 22 dny

    Rather risk their customers getting hacked and schemed than pay a measly $24M just a drop in the bucket for mega corps

  • @mikemakar2326
    @mikemakar2326 Před 22 dny

    Who cares.

  • @edwong1495
    @edwong1495 Před 23 dny +3

    can't happen to a more deserving company.... good job hacker!

    • @mzakaria10
      @mzakaria10 Před 23 dny +4

      Why?
      There's likely consumer information involved and that $25M would be leaving Canada.

    • @karenneill9109
      @karenneill9109 Před 23 dny +4

      Why? London Drugs is a pretty decent company as far as I’m aware.

  • @TBA-zv9qt
    @TBA-zv9qt Před 23 dny

    Trudie will pay