Things Every Trucker Should Know About Lumpers

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  • čas přidán 6. 09. 2024
  • Lumpers have been around in the trucking industry for many, many years. It's nothing new.
    However, lumpers, individuals or companies which unload trucks, have taken on a life of their own.
    It's an industry scam, which is illegal, but in the past, not very well patrolled nor enforced.
    It is illegal to charge the driver of the truck for unloading it, IF the driver is not reimbursed. So this would apply to company drivers.
    As for owner operators, the arrangement with the trucking company to whom they are contracted to, should be part of their contractual agreement.
    Don't get caught by paying for lumping fees and then not reimbursed in a timely manner. Best not to pay for the lumping service in the first place.
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Komentáře • 748

  • @stevenandrews6627
    @stevenandrews6627 Před 6 lety +621

    What a coincidence that you should address this practice. I had a rather heated interaction with a receiver in Upper New York 4 days ago and just as you stated, it was at a large grocery chain's warehouse. I've got it in writing in my contract that I will never be required to pay for the services of a "lumper". The dock foreman at this location actually threatened me. I always record my interactions with shippers and receivers. I advised the foreman that if they would not unload my truck as required in my contract, they wouldn't be getting the product. A warehouse supervisor got involved and had my truck blocked by a forklift. I called the police. I played the recording back to the officer. He immediately arrested the foreman, the supervisor and a lumper who also attempted to intimidate me. Then the warehouse manager got involved. Apologies we're given to me, my truck was immediately unloaded and the best part......the officer held firm with his decision to prosecute the 3 men. I informed my shipper and my employer. They both are standing with me.

    • @michaelcaplan3532
      @michaelcaplan3532 Před 6 lety +72

      Steven Andrews that's a rare situation where the driver finally wins. I wish there was a way to unite drivers and stop all deliveries to grocery warehouses, and then and only then will "Lumpers" cease to exist

    • @SmartTrucking
      @SmartTrucking  Před 6 lety +91

      Excellent! I love it when crooks get their just deserves! Dave

    • @stevenandrews6627
      @stevenandrews6627 Před 6 lety +115

      An hour ago I finished a teleconference interview with the district attorney of the county this interaction took place. I learned that the police officer of record for my case has an uncle who is a trucker. This uncle has mentioned these common place practices to his nephew. It looks like we've an Allie who wears a badge!

    • @25mfd
      @25mfd Před 6 lety +59

      I wish I could give you a hundred thumbs up on your comment. From a legal aspect, not allowing you to leave is false imprisonment. Ridiculous. The thing that confuses me is that it's their freight. but YOU have to pay to unload their freight. Textbook definition of bizzaro world where everything is in reverse. .

    • @rxlo1062
      @rxlo1062 Před 6 lety +119

      Wow! Glad I came across your message. I’m a police officer and they are about to build a large food warehouse in my patrol area. I will make sure I inform my fellow officers of these practices by these firms. Thanks for the info. I sure hope the judge sides with you in your case.🤞

  • @dcrabbit
    @dcrabbit Před 6 lety +240

    Every new truck driver should watch your vids as part of their training.

  • @rolandclark1844
    @rolandclark1844 Před 4 lety +25

    I'm a broker, if one of our loads requires a lumper, we get the total cost from the driver and a receipt and we add it to the rate on the confirmation. I was a driver and would never want to screw over the drivers. This guy is right, beware!

  • @jonnymac8925
    @jonnymac8925 Před 6 lety +72

    I ran long haul for a local company of about 50 trucks for over 3 years. All of the scams you mentioned before were very popular. Wait times unpaid, blah blah this, blah blah that. They also tried the old lumper fee bull with me, but I told them straight up I will never have money with me to pay it so I want a company credit card number to pay the lumping fee if need be, and sure enough I was given one. It's bad enough we have to babysit someone else's truck when we are on the road without being compensated, but there's no way I'm going to start using my own money to pay for this stuff. They expected us to not run our trucks in the winter in Canada unless we absolutely had to, and didn't want us to run them in the summer. I left my truck running all the time, I didn't care about the extra .03 cents per mile for keeping my idle time down, but they still didn't care. They would call me and ask me to stop running the truck. And I would say "no that's fine I need my sleep I'll just skip the .03/mile and live more comfortable" in which they replied with saying they would put an idle shut off on my truck (go ahead I'll just idle the truck up to keep it from shutting off). Luckily there was almost no sitting time between loads (maybe one day every month or two) the pay for a 24 hour wait was a pathetic $100 for the day. With all the bullshit that long haul companies give their drivers I eventually had enough and went to work for a local company that pays me by the hour, for every hour I work. They have all kinds of benefits, and paid vacation, along with lots of hours every week and time and a half after 8 hours each day (even if I was only to work one day, anything over the 8th hour is 1 1/2 the pay). This small company I work for now has 3 trucks and 3 drivers and they treat us amazing. I get to sleep in my bed every night and they don't try to bullshit us. Christmas this year came with a $400 bonus and a 25 pound turkey, and supper at work on the last day before Christmas break. The longhaul company gave us $200 for Christmas, but they also milked us for everything. I'll never do long haul again, it's one big scam. Local and small is where it's at for me.

  • @KaimarRedcloud
    @KaimarRedcloud Před 6 lety +85

    Always make sure your dispatcher knows CDL doesn't mean "Combination Driver Lumper". When I used to pull reefers, I was upfront with my dispatcher. I DON"T unload/restack pallets and I don't negotiate w/ lumpers. It wasn't my job. The first time he told me he couldn't pay what the lumper wanted (it was a load of cosmetics that had to be broken down. On the trailer it was a pallet of eye shadow, for example and the warehouse wanted broken down into a pallet of blue eye shadow a pallet of brown etc.) and the lumper wanted $300. Dispatch said that was too much and I would have to do it. I'm an O/O pulling a co trailer. I told him what door his trailer would be parked at and that I would be bobtailing to the nearest yard. He paid the lumper.

    • @SmartTrucking
      @SmartTrucking  Před 6 lety +28

      Good job! Laughed right out loud at what CDL stood for! Hadn't heard that before! Loved it! Thanks! Dave

    • @johnsadventures6783
      @johnsadventures6783 Před 6 lety +18

      CDL = Carry Dis Load

  • @captainkangaroo4301
    @captainkangaroo4301 Před 6 lety +88

    I learned my lesson about the lumper scam 35 years ago at Nash Finch in Lumberton, NC. I showed up a couple hours early for my appointment. They wanted me to hire their lumper. I said no thanks because as a young healthy man sometimes I wanted to earn the extra money by humping the freight myself. So as I broke the load down to the right tie and height their forklift driver took his sweet time in removing the pallets as I stacked them. At 4:00 the receiving clerk told me that I had to stop unloading because they were done receiving for the day and I needed to schedule a new appointment to finish unloading. They wouldn’t give me another appointment for two days. So because I wouldn’t use their lumper it took me three days to get unloaded. I never went there again.

    • @AlA-ok5jh
      @AlA-ok5jh Před 6 lety +16

      That was just plain EVIL what they did to you.
      No team work there but friction. Bet you felt like a victim, more than a semi driver...for a few days.
      Not good for the blood pressure.

  • @texasgonzo67
    @texasgonzo67 Před 6 lety +8

    CDL is NOT an acronym for "Combination Driver Lumper", but some companies seem to think so. I once had a 53ft load of med supplies, stacked floor to ceiling, and not even on pallets that the receiver expected me to unload when I barely made it to their dock before running out of hours. My response was "the doors are open, and its on the dock... you want the freight, YOU unload it. I'll be in my sleeper, let me know when you're done. Otherwise, I have no problem dropping the trailer at the nearest Swift yard, and yall can hash it out". They tried to coerce me by saying I HAD to verify load count during offload... I countered with "I didn't verify the loading, and won't be held responsible, period. I'm out of hours, would you like to discuss this with the DOT?" I went to bed, and 3 hours later, my trailer was empty. Don't be bullied drivers!!!
    And btw, before I get slammed for being stupid enough to drive for Swift, that lasted exactly 9 days before I quit and went on to [mostly] dedicated drop and hook, Memphis to LA runs in a REAL truck (ftr, a 1993 extended 379 Pete with a double walk-in). It sure beat those 57 mph eye-slammin freightslimers at swift.

  • @MotivativeThinking2
    @MotivativeThinking2 Před 6 lety +76

    I never understood this lumper 💩 and went to the flatbed side & love it! That’s like me trying to charge UPS/FedEx/USPS for unloading my mail or packages when they deliver to my 🏡!

  • @needles_sub3307
    @needles_sub3307 Před 6 lety +38

    Because of food warehouse's and lumpers, I chose to pull only tankers. Best decision of my life.

  • @AndyParadise561
    @AndyParadise561 Před 6 lety +139

    More reasons to stay away from grocery warehouses...

    • @johnross1947
      @johnross1947 Před 6 lety +2

      Hell ya! Just say no.

    • @jeffouellette9946
      @jeffouellette9946 Před 6 lety +8

      So right because it also burns your time up to. They don't care how long you're there. They don't care it when you go pick up if you're going to be late or not either.

  • @slappy8941
    @slappy8941 Před 6 lety +72

    When I was a rookie, I carried a blind broker load of cereal, with nothing but a load count slip. Got to the warehouse and they knew nothing about the load, and said they didn't order it. Turns out the broker was trying to push this load onto someone, and it wasn't a legally documented load, because my company didn't have a contract or bills, and neither the broker nor my company wanted to help me with this problem, so as the driver in possession, I technically owned it, and so made a deal with the warehouse manager. Two weeks later, someone finally asked about the load, and I told them I had dropped the trailer in a dropyard, which was true.

  • @richardcontinijr9661
    @richardcontinijr9661 Před 5 lety +13

    I picked up a load of rum in Florida about 8 years ago and took it to the liquor board some place around Philly. They had the nerve to tell me it was $650 to unload the truck. No restacking pallets or anything else. Just a simple fork off count and place it on their shelf. My company laughed when I Q commed them for lumper pay. I had a forklift license so I went in and said I'd do it myself. They said sure, need to check your union card first. I told them I'm not in a union and they said their a union shop so I can't unload. My response was ok bye. They tried to tell me I couldn't leave the trailer there and bt out and I couldn't take the load with me. I said watch me it's a short drive to the north side and I'm sure I can get rid of 44,000 lbs of rum really quick in North Philly. They changed their attitude real quick and had me unloaded in 25 minutes.

  • @PleasePancakeGD
    @PleasePancakeGD Před 5 lety +5

    Asked to deliver a dishwasher to a customer, no lift gate, off the back with a dolly and ramp. don't worry someone will be there to help you. No gets up on Saturday before 9 am. off the truck it goes and I dropped it into the middle of the restaurant. no one complained

  • @MarkPalmer1000
    @MarkPalmer1000 Před 6 lety +74

    I only dealt with this a few times as an o/o, and what a ruckus! Why should a truck driver be responsible for unloading a consignee's freight and re-palletizing it to their liking? YOUR warehouse is not MY problem.

    • @SmartTrucking
      @SmartTrucking  Před 6 lety +15

      It's unbelievable what they try to get away with, isn't it? Dave

  • @garrettreven5144
    @garrettreven5144 Před 6 lety +37

    My company will pay me to unload an entire 53' a whole $40... Or I can cut a lumper a COMPANY CHECK for 200. Why not just make it worth my while, and we can both make money?

    • @SmartTrucking
      @SmartTrucking  Před 6 lety +26

      Kind of a slap in the head that the company thinks your time and effort is worth less than a lumpers'. Dave

  • @bluedevil0072
    @bluedevil0072 Před 6 lety +41

    I carry "Com Checks" to pay for Lumpers. The company I would drive for would have to Authorize the amount of the Check before they would unload. If they expect me to pay out of pocket, I'll drop the trailer or leave until they figure out who is going to pay them. I've known drivers who were charged $400 to unload a trailer. I say if they ordered the freight, they can pay to unload their freight.

  • @scottmueller5995
    @scottmueller5995 Před 6 lety +28

    Never give up the BL until unloaded . The load is yours and you can leave if you want if there is a problem . I have been stopped at the gates and the cop sided with me !

  • @davidmeissner5010
    @davidmeissner5010 Před 6 lety +24

    Drivers who are told that they cannot be unloaded because the driver does not lump the load should simply tell the receiver to sign the bills refused or get the truck unloaded.

  • @daveroberts936
    @daveroberts936 Před 5 lety +2

    I'm a Canadian driver who always drives to the US. I have been asked periodically to unload my own freight. I have always refused, because there is another law at issue. Immigration and naturalization laws prohibit a Canadian driver performing work in the US that can be performed by an American.

  • @theonelson3112
    @theonelson3112 Před 6 lety +35

    Talk in bout RIPOFFS! Yesterday morning dropped off 4 pallets dairy product, mostly milk. Some skim milk, chocolate, 2% and regular milk. So I rolled off the pallets myself and figured this should be easy without a LUMPER Fee. Not! TW Lumpers charged me $130 for restacking to a 5 roll stack because the shipper stacked too high! This was at Albertsons/Safeway DC in Salt Lake, Ut. The milk came from a Safeway Milk Plant any way and they loaded it. I just took my bills and drove off! Let the companies fight over this Bull Shit! Restacking Fees? You got to be kidding!

    • @SmartTrucking
      @SmartTrucking  Před 6 lety +13

      It's hard to believe they even have the nerve to come out with stupid stuff sometimes, isn't it? Dave

    • @tonyfurneaux7670
      @tonyfurneaux7670 Před 6 lety +5

      You were lucky they did not charge you for the pallet, watch your paycheck, pallets can be expensive.

  • @vernonpetterson6771
    @vernonpetterson6771 Před 6 lety +77

    I have never understood why we or our company should pay to have freight unloaded that that company ordered

  • @mobilehomemaven3859
    @mobilehomemaven3859 Před 6 lety +3

    I threatened to leave a Kroger watehouse with the frozen meat load they wanted $200 for the lumpers to take off this gloor load........said if you want it it better be off by 6pm.....it was off by 6pm. I PROMISED them id sell it to mexican markets all over Phoenix....they unloaded it and banned me for life from there....iven been back dozens of times since then with another carrier and as an owner operator.

  • @ericvondumb2838
    @ericvondumb2838 Před 6 lety +9

    Back in the late 70s I was getting $7.50 an hour driving or just sitting around at the customer. I pulled into a warehouse and was informed I had to be a union member to get unloaded. I could join the union right there or I could unload it myself. Couldn't use their "union" dollies, had to break it down and put it on their "union" pallets on the dock plate. No problem! After unloading for 8 hours and taking my breaks and lunch and approaching dinner, they decided to unload the remaining half of the load because I was blocking their "union" dock. Was a good day for me.

    • @SmartTrucking
      @SmartTrucking  Před 6 lety +1

      Good story! Dave

    • @ericvondumb2838
      @ericvondumb2838 Před 6 lety +1

      I got a million of them. Trucker from 78 thru 15. The good old outlaw days, when we stopped to help each other out, to the robo days, when we now need to be good little trucking Nazis. Miss the job, but glad I'm retired. Keep spreading the good word. God Bless

  • @cameltanker1286
    @cameltanker1286 Před 5 lety +11

    Cut my teeth with dry freight. Spent five years being extorted by food warehouses. One day I saw an ad for a chemical hauler. I applied, was hired and spent the next 20 years never looking back.

  • @stephenmaddaloni1280
    @stephenmaddaloni1280 Před 6 lety +39

    Yeah, I'm confused about lumpers also. My carrier paid me 60 dollars too unload my trailer but they'll pay 300 dollars to lumpers. The math don't add up.

    • @SmartTrucking
      @SmartTrucking  Před 6 lety +15

      No kidding! You should ask your carrier about that! See if the carrier figures the lumpers' time is worth more than yours! Dave

  • @jsj297
    @jsj297 Před 6 lety +45

    Man oh man, I'm not a driver, you guys get screwed every way imaginable!!! Holy cow. Who the hell would wanna keep putting up with that bs! Unreal. Much respect.

    • @randyhutchinson9910
      @randyhutchinson9910 Před 6 lety +10

      jsj297 America, our home, needs us, and yet, doesn't know it

    • @jsj297
      @jsj297 Před 6 lety +2

      Randy Hutchinson Brother, believe me, i know, and i appreciate you and all the other professsional Truckers!!!!

    • @oldmanprostte3574
      @oldmanprostte3574 Před 6 lety +1

      Most of us drivers like the pain lol

  • @JW-ut7uk
    @JW-ut7uk Před 6 lety +70

    Should be illegal how much they charge and the time it takes them.

    • @michaely8980
      @michaely8980 Před 6 lety +3

      Make damn sure they aren't union either...it would take 5x as much and 10x longer.

    • @MrNCereghino
      @MrNCereghino Před 6 lety +3

      so wrong, lol if you only knew the truth

  • @jdcustom4655
    @jdcustom4655 Před 6 lety +25

    Yup. Lumpers would give you a soc.sec. number as required for the reimbersment by your company but it wasnt theirs and, since your company couldnt verify it they would take it out of your check or didnt reimberse you. Another issue is pallets.
    Wouldnt it be great if you could do your job without constantly having to check your back for knives? Especially from the company that you work for.

  • @wealthyblackman2655
    @wealthyblackman2655 Před 6 lety +5

    Unloaded at a warehouse in Phoenix, AZ... they said 450.00. "what???? never heard of such a high rate. Give me a stack sheet I will do it myself." they said" what is a stack sheet??" I said " If you do not know what a stack sheet is, and you cannot produce one then I am calling the cops! "

  • @DeannaJacksonDJsDelectables

    I'm glad I'm watching this before I got my CDL permit. My class starts Monday. Gotta love how every industry has con men within it that try to rip off hard-working folks within said industry.

  • @ILovedThe90s1
    @ILovedThe90s1 Před 6 lety +6

    I've only been trucking for a year now, and I encountered the lumper fee once. I called dispatch, they sent me a P.O. over the Qualcomm and I wrote them a comdata check. That was it.
    Great story at the end, I enjoy hearing old stories like that.

  • @LikeTheTruck
    @LikeTheTruck Před 6 lety +8

    Rookie driver here and I’m glad I’ve found this channel. Very informative.

  • @stickersb1236
    @stickersb1236 Před 6 lety +12

    I've been asked by receivers if I wanted to unload myself when I was OTR. I would have totally done this and pocketed the lumper fee my company was going to pay but this where they get you....In order to lump your own freight you have to go through their safety (which is watching a 30 minute video) and then you have to know where in the warehouse your product goes or they can charge you for misplacing it. Sounds like a monopoly to me to get O/Os to pay to me

  • @GDCTT
    @GDCTT Před 6 lety +2

    After spending the night and getting a full 10 hr. break at a customer in East Sacramento Ca., I checked in early and got a door. The workers were more concerned with goofing off and shootin’ the breeze, then the fact I still had another drop in Rocklin Ca., 80 miles away. I was late for my final and had to reschedule. I was charged a $250.00 late fee, a $300.00 rescheduling fee, $82.00 to unload their 2 pallets and a $3.00 check fee since I didn’t have cash. The name of that customer is UNFI. However, if they hold you up 4 or 5 hrs. past your appointment, all you get is “oops, our bad”. Took them 7 hrs. and 17 minutes to unload those 2 pallets.

  • @anthonyroberts2678
    @anthonyroberts2678 Před 5 lety +2

    Kroger is a big one for lumpers. Especially in Colorado 700.00 lumper and 13 hrs detention as they did individual piece count. Dillions in Fountain Colorado did this!!! Never delivered there again!!

  • @rhamblin71
    @rhamblin71 Před 6 lety +16

    Had a bad experience in Olympia, Washington with a major grocery chain at the frozen food dock. Very rude people and scammed me for 150 which I never got back. You learn one thing for sure driving over the road, there is no one on the truck driver's side out there no one. From the truck stops to the dot, the warehouses and the carriers themselves are all set up to scam the driver. Just my experience, maybe someone has had better, I did work for a private owner for a while that at least wasn't too bad on his end but everything else out there still the same.

  • @luissanjuan1072
    @luissanjuan1072 Před 5 lety +3

    I'm a trucker OTR ! And can't still not understand why as trucking companies have to pay for lumper fee!

    • @SmartTrucking
      @SmartTrucking  Před 5 lety +1

      Because they allow their customers to get away with it! It's a scam! Dave

  • @andrewperrin6135
    @andrewperrin6135 Před 6 lety +108

    If you want your freight, take it off my truck. If you don't want it, then I'm out. I'll sell it to someone who does.

  • @brucecar100
    @brucecar100 Před 6 lety +1

    Good vidio, Here in the UK some grocery chains mainly from Germany make drivers unload there own truck and the way they get round it is buy telling you the driver, if you don't like it take the load away as there are plenty more trucks coming into the warehouse with the same goods. You get to use their equipment for unloading but what if you have an accident, who pays, not the grocery warehouse, your boss will say you should not have been using their gear as your not insured to.

  • @cledussnow3935
    @cledussnow3935 Před 6 lety +100

    Dislikes must be Company’s & Warehouse’s. People that screw drivers are the ones that hate the truth.

  • @Backyardmech1
    @Backyardmech1 Před 6 lety +18

    Unless the contract says you unload on occasions, you just haul the load from point A to B. Anything beyond that with loading and unloading is between the loader and the unloader. Don’t do any free labor when you can be paid for what warehouse people are supposed to do anyway. Great video.

    • @tonyfurneaux7670
      @tonyfurneaux7670 Před 6 lety +5

      But they can make you sit for hours, and hours. Fraud. by another name, thats why I quit driving to US from Canada.

  • @jeffhewitt8994
    @jeffhewitt8994 Před 6 lety +4

    Another side of lumper scams is they damage or refuse your product in hopes of buying it or getting it off you free in the parking lot..lots of lumpers know that when product gets refused the driver throws it away so they will try to get you before you trash it

  • @invertednoise4728
    @invertednoise4728 Před 6 lety +3

    I'm not a trucker, but have worked in a warehouse that used these scumbags. The first day on the job, I noticed a truck pull in at the beginning of my shift and speak to the lead lumper. Shortly thereafter another truck pulled in and spoke to him. that truck was unloaded. A second truck pulled in, same thing. the first trucker came in and asked the lead guy when they were going to unload him, he was there first. The lumper told him the other trucks were "hot shots" that had to be unloaded first. Yet another truck came in and was unloaded. When no other trucks arrived, the first truck was unloaded. I found out at the end of the shift, the first three truckers that were unloaded bribed the lead lumper. For fifty bucks, the first trucker could have been put on the "hot shot" list, too.

  • @wendellmcclurg5044
    @wendellmcclurg5044 Před 6 lety +21

    yep i got screwed with a couple of lumper loads, the company would pay the driver $25 to unload the trailer, but if you were tired and used a lumper the company would pay them $60. Just show's how much they love their driver's. be safe, peace out.

  • @tdodson42
    @tdodson42 Před 5 lety +10

    Back when I did OTR I was hauling a grocery load. I was told the lumpers are backed up and I will be schedulded to start unload in 4 hours I met my scheduled delivery time. They gave me the choice to unload myself (sarcasticly), and said I could rent a pallet jack for $25 or an electric pallet jack for $75 and I would have to down stack the pallets as well, or just wait for the lumpers to get to me. I told them I will ask what my company wants to do and walked away. The lumpers were on a union break so I grabbed a pallet jack and started pulling pallets out of the trailer. One of the lumpers was walking by and told me nobody can pull pallets while they are break, I just ignored him and kept working. In no time at all I had the trailer empty (I did not downstack) and went to the booth and said they were done. I got my papers signed and I was out of there. I figured they could do whatever they wanted with it now it was in the wearhouse. Screw sitting for hours waiting for them to downstack as they unload for 3 or 4 hours let alone waiting 4 hours to even start, plus it got me out of the truck and moving and they were super light pallets anyway.

    • @SmartTrucking
      @SmartTrucking  Před 5 lety +3

      Some of these places are just unbelievable aren't they? Dave

  • @drivesthecar3247
    @drivesthecar3247 Před 6 lety +13

    I'm with you 100%!
    But, there's another side to that lumper scam. I had lost my job and was working for a Mexican temp company in Ralston NE. (I know it's Mexican because the only English I ever heard was only spoken to me.)
    They sent me to the Shopko Warehouse northeast of highways 370 and 50. They told me it should take 6 hours to unload this truck, at $9 an hour. I finished in three!!!
    My handler told me he's going to be generous and pay me for 4 hours, I found out later that they're required to pay you for 4 hours on any job they send you out on. That just adds to the lies these temp companies tell!
    Anyway, the trucker was getting angry that I was just a temp and he was not going to write a check for $200 until he got a receipt!!
    At which point my dumb a$$ added it up that I was going to get an entire $36... $48 less taxes!! And the temp company took $164 off of my back!! I never worked for them again!!

  • @rondye9398
    @rondye9398 Před 6 lety +18

    This crap has been going on since trucking got deregulated in the 1970's and I was there for it all. Grocery warehouses and frozen food warehouses. Even if a broker tells you the load is on boards you can count on the receiver wanting the load handshaked onto their boards with their stack count to fit their racks. Don't go to these warehouses, especially if you've got a split load, it will take you forever to make the appts. Frozen foods are the worst for this. A frozen pie company will load 5 stops onto your truck and it will take a week to get them off! Even a TransCon load like this is a loser. Thanks Dave for passing on your experience.

  • @geno55912
    @geno55912 Před 6 lety +2

    one time in the early 1990's when I was a company driver, about 12 of us drivers stopped at a truckstop in Nebraska and the restaurant was leased from the truck stop. We were sitting there having coffee when we decided to order steaks as well, the cook who was leasing the restaurant came out and complained how us truck drivers did was drink coffee and take up take space for customers who wanted to order a meal. We paid for our coffee and left, than the cook realized as we was leaving he had 12 steaks on the grill.

    • @SmartTrucking
      @SmartTrucking  Před 6 lety +1

      Good one! Do you remember where in Nebraska that was? Dave

  • @samanthaanne246
    @samanthaanne246 Před 6 lety +4

    I've always read phrases like " x % No touch freight"...and good thing you mentioned the food industry; The food industry seems to be the biggest crook of all. They don't want to pay for anything, and demand penalties if late.

  • @robertcollins6170
    @robertcollins6170 Před 6 lety +5

    Yes all of the money should be done between seller, buyer and broker. Let us do our job.
    I on the other hand have been there. Now I am paid to unload. Restaurant delivery service. Our drawback is telling us we have to wait." Only come here twice a week for last 40 plus years." How can you not be ready. Lol!.. And it's not our job to take the trash out and clean you're cooler and freezer. We all have our downsides.

  • @cruiserdog9913
    @cruiserdog9913 Před 5 lety +3

    When I was a company driver for, (Yea I'll name them.) Knight Transportation, I never had a problem with them paying for the lumpers with a comcheck. The only thing that troubled me was at a huge grocery chain warehouse the lumping company wanted $750 to unload the truck. I called Knight and told them "I'll unload the truck myself for $750." Knight told me that they'd pay me $50 to do it. LMAO, nope, send the check.

  • @scottied67
    @scottied67 Před 6 lety +37

    Docked and paid lumper fee, they said they would unload and walk my paper work back out when they were done. I went to bed for several hours, then they knocked and handed me a bunch of papers and told me to leave because they had other trucks waiting. Only later the next day when prepping to scan the papers, did I discover there was no receipt for the $235 lumper fee. It was deducted from my settlement and with no receipt I was out of pocket on it, nothing I could do about it.

    • @SmartTrucking
      @SmartTrucking  Před 6 lety +8

      Ouch, that hurts! Bet you won't make that mistake again. Dave

    • @garyfunderburk7233
      @garyfunderburk7233 Před 6 lety +11

      scottied67 Bro this happens to me too. Lost $200 lost my receipt. Still mad about that thang.

    • @scottied67
      @scottied67 Před 6 lety +10

      Now I triple check for the receipt and clip it to the paperwork associated with that trip lol.

    • @phreenom
      @phreenom Před 6 lety +10

      I take photos with my phone of all receipts immediately, I've lost one before, never again.

  • @mitchbennett6019
    @mitchbennett6019 Před 6 lety +12

    I don't deal with lumpers.....i pull up...heres the load..take it or I leave....you can reschedule me next week...for a fee of course...and I tell the brokers this ahead of time...amazing how they go ahead and deal with it instead of leaving it up to me .....which is how they screw it up 98% of these new refrigerated rookie drivers ....they don't know what they're doing when it comes to lumpers... you do have rights and you can tell him to kiss your foot.

  • @davidmarkersnr.1888
    @davidmarkersnr.1888 Před 6 lety +5

    Well you finished on a high note Dave, but I'll give you another. 1966, running down from Scotland to Liverpool docks with cases of whisky on a flat trailer, roped and sheeted (tarped). Got there early evening and decided to unload in the morning, I'd done enough, but the dockers were on a bonus, the ship was closing and they insisted I tip there and then. However, no pallets in those days, all handballed, and they said I would have to pay for a man to help. OK I said but I only have big notes so will have to go and get change. I stripped the ropes and sheets and set off for the dock road and into the first pub. As it seemed rude to ask for change without buying a pint, and as there was a TV with a World Cup football match on, I lingered awhile. When I thought enough time had elapsed I went back to the wagon, and lo and behold, surprise surprise, it was empty. I handed over the tenner willingly, there was no help, they had done it all themselves. Thing is, I knew that, I knew it was a scam. Scammers scammed. Parked up with a very good feeling. ;-))

    • @SmartTrucking
      @SmartTrucking  Před 6 lety

      Excellent story! Thank you! Dave

    • @tonyfurneaux7670
      @tonyfurneaux7670 Před 6 lety +2

      Nice one Jock. I am a Brit, that used to truck to US from Canada, its all a scam mate, if ya dont pay ya just sit there for hours, ya not allowed on dock as not insured, ya not able to pull off with red light, so kinda buggered. Welcome to the USA.

  • @Iamsmallfry
    @Iamsmallfry Před 6 lety +2

    I loaded at a frozen fish warehouse down on the south side of Boston last year, and on the shipping office wall it said, “This is a driver load and unload facility. Drivers are responsible for counting.” I didn’t load it. The lumper paid to get it loaded. I delivered it to the same company in Chicago, and no lumper was needed. All I did was bump the dock. Go figure that out.

  • @jasonduke3608
    @jasonduke3608 Před 6 lety +29

    Man Dave, I sure wish I knew you were around a few years ago when I started. One of my very 1st long hauls was from Kentucky to Louisiana to a food lion. I remember this very well it was canned peaches 44890 worth. I didn't even know what a plumper was until I got there. I thought they were trying to screw me over they wanted $220 to unload the truck. I told them there nuts. I called my dispatch they told me they will pay or if I want I can do it.. I figured I wasn't going to let them get one over me. I used to work at home depot doing that kind of stuff. Dave they gave me the crappyest pallet Jack I ever used. I had to pull each pallet which seemed 1/4 mile through this massive building, separate the small boxes to another pallet from the big boxes. I really believe they made me move the pallets that distance to discourage me from doing it. It really messed me up. Haven't done that kind of work in a while. Man the things I wasn't taught in school! Thank you for sharing your knowledge with us!

  • @Greg3070
    @Greg3070 Před 5 lety +2

    Lumpers used to be dudes down on their luck who would unload you for a few bucks. Now they are employees of private companies paying them minimum wage and charging the trucking companies several hundred dollars. Corporate greed at it's finest

  • @robertcethridge
    @robertcethridge Před 6 lety +10

    I have a couple of problems with lumpen service, first of all they always look like they just got out of the pin, so when they ask me for my ID I am very reluctant to give it to them, second ,and this just happened yesterday, They tell me that the Com data service was down, and I have to pay using my CC or personal check, well for one who uses personal checks anymore and 2 there ain’t no way in hell your getting my cc number,So they had me set there after about an hour I called my dispatch and of course he has been on the phone with com data who is reporting to him that they have no known issues at the time, and that he has issued several in the past hour to other drivers,So I am a company driver is it illegal for them to ask me for my cc info so that I can pay out of pocket? Long story short I sett there for 14 hrs till another crew came in and took my com data check. The whole thing should have never happened like that, I think they where just scamming cards, and there was a lot of drivers just handing over there info,cause they already had their cdl info.I am sure it was some kinda scam.What do you think?

    • @SmartTrucking
      @SmartTrucking  Před 6 lety +2

      I think the whole thing is a scam! Tell your dispatcher you want to be paid for all your time there. Dave

  • @MrMan-ol4ic
    @MrMan-ol4ic Před 6 lety +20

    About a month ago I had a run to Delaware to a pottery place. So I get there 30m early. Dispatch tells me don't be late etc they ''hired'' help to of load the pottery. I'm waiting one of the two guys shows up they both did though,but the first guy comes up to me while I'm sitting in my truck doing paperwork etc.
    And says you ready? Lol,and said ready for what? He said are you ready to help of load and says I'll run the fork lift and you run pallet jack and load pallets etc. I LMAO and said no. He looked at me like I was crazy. I told him this is no touch freight I do not touch the freight couse if something happens we are not and I am not liable. You and the outer worker are hired to off load this not me. And he just looked at me kinda shocked. They off loaded it though.

  • @nycsubwayrats2212
    @nycsubwayrats2212 Před 6 lety +44

    Dam, i really wanted to be a trucker...... nevermind, im not interested anymore.. thanks for the info.

  • @robertcollins6170
    @robertcollins6170 Před 6 lety +19

    Yes. Lumping fees at our company, called unloading fee.
    When I was at swift, they were crap. They would pay a lumper more than us as a driver...

    • @billyboi57
      @billyboi57 Před 6 lety +4

      They do that to discourage the driver from unloading. I don't think most drivers want to unload their freight, I certainly don't. I'll use that time to get some rest or do paperwork.

    • @robertcollins6170
      @robertcollins6170 Před 6 lety +1

      I hired lumper 1 time. Warehouse came and told me he was too slow. If I didn't help him, I would need to come back the next day. Now I think that could have been a scam.

    • @pamelasharp9294
      @pamelasharp9294 Před 6 lety +1

      Robert Collins in

  • @DanielGarcia-zz9eg
    @DanielGarcia-zz9eg Před 6 lety +5

    Sometimes as a company driver u can ask dispatch to pay u rather then a lumper. I had over 12 loads where it's was easy to off load . Only if it's easy

  • @TheCalgarydoug
    @TheCalgarydoug Před 6 lety +16

    In the mid 90s I did a city delivery run with a small truck and I was paid a set amount per drop. One customer wanted me to separate each item onto separate pallets so on pallet became fourteen, and they would not sign the bills until the receiver agreed that it was done right. I told them I'd do it just once then never again. They weren't happy about it but I never delivered to them again.

  • @Teadon86
    @Teadon86 Před 6 lety +2

    At the terminal I fetch deliveries from, they have a monetary fee, a security fee, put on each trucking company to allow them to deliver on their payroll. This terminal is operated as a franchise that promises to deliver to regional costumers their household appliances, furniture, and etc but they themselves don't have any trucks. They decide basically everything without much consideration for business partners, the trucking companies; if they change our internal logistics system regarding how to handle goods, scanning, anything of that nature, and this system, for some reason, requires smartphones to allow us drivers to scan the bill of carriage when loading and unloading, plus registering special events affecting a specific delivery, the expense of the smartphones will be shifted on the trucking company. In fact, any change so far they've done to their internal logistical system to keep track of goods has added expenses on the attached trucking companies. I don't know if this is legal or not, but accordingly, to them, this is to defend them from bad trucking companies accruing expenses on the terminal. I've never heard of this practice before because I thought that what a trucking company had to do is basically call the terminal and ask if they need more trucks and drivers to deliver their goods and if the terminal has a need they sign a contract.

    • @SmartTrucking
      @SmartTrucking  Před 6 lety +2

      Man, that's a slippery practice! Probably not legal, but they'll do it as long as they can get away with it! Interesting stuff, thanks! Dave

    • @Teadon86
      @Teadon86 Před 6 lety +1

      Thanks for your response and your wonderful videos, they've made me realize that there's room for personal improvement and that there are better ways of dealing with bad situations than busting a nut.

  • @MarantMarant-vk1mz
    @MarantMarant-vk1mz Před 6 lety +3

    I did reefer a while back, and when ever I got to do my delivery, I asked the lumper how much? Called dispatcher and gave him the amount and until he sent me the comcheck with the lumpers money I did not move the truck, it worked perfectly every time!!

  • @MrLocknid
    @MrLocknid Před 5 lety +3

    I do flatbed, but I took a dryvan load to get back home. Never knew what lumpers were before that. biggest scam and disgrace there is. I don't get how a warehouse can hire one dude to sit in an office, take the money, yet then supposedly give it to these quite possible illegal immigrants who are actually doing the work.

  • @hayzeproductions7093
    @hayzeproductions7093 Před 5 lety +1

    Part of the reason why my company soly does flatbed, is to not deal with crap like this and have to mess with lumpers. And part of the reason maverick gave it a try, and opted out instantly.

  • @charlie2b-d335
    @charlie2b-d335 Před 4 lety +2

    You also notice that big warehouses don't allow you to record @ their premises, Walmart is very specific about that, if they catch you filming they'll kick you out.

  • @andrewbrown1769
    @andrewbrown1769 Před 6 lety +10

    I'm a reefer driver and my company pays lumped fees and I am reimbursed whatever the lumped fee is hell there have been times I've been reimbursed over $500 at one time just from one lumper

  • @lbennhtx6072
    @lbennhtx6072 Před 6 lety +2

    I really feel for you drivers and all of the bs you have to put up with. I work for a shipper and we ship to grocery warehouses. We reimburse for lumper fees. More and more receivers are requiring lumpers and now we are seeing grocery chains and distributors deducting from our invoices for unloading fees when they do not require the driver to use a lumper. Total scam all the way around. We now pay close attention to all freight costs to deliver and not just line haul and fuel surcharge so that we can hopefully factor into our price for customers that hit us with these ridiculous charges. Keep up the great work drivers!!!!

  • @tylerbuckley7409
    @tylerbuckley7409 Před 6 lety +8

    That's one reason I turn down dollar general when I drove for swift as an owner operator they never reimbursed me unlike their company drivers plus I also learned how to tell when dollar general was a Lumpur load when ya look at the BOL and it says pre paid its I live unload and they charge lumping fees for that

  • @Ringele5574
    @Ringele5574 Před 6 lety +3

    I was at a grocery store warehouse years ago. I had two pallets of Pop Tarts to be unloaded. They wanted me to pay about $100. I thought that was crazy. I decided to unload myself. I grabbed a pallet jack, and was promptly stopped because I didn't pay a $50 rental fee.
    I pulled off the dock and called my dispatcher. That's crazy.

    • @SmartTrucking
      @SmartTrucking  Před 6 lety +1

      Unbelievable! And then some of them will close the gate so you can't leave! Dave

  • @mrdave777
    @mrdave777 Před 4 lety +7

    I’m now at a receiver. I’ve overheard prices of $400 to unload per lumper. Are you serious?!

  • @sucellos8621
    @sucellos8621 Před 6 lety +4

    Fortunately a lot of warehouses will sign the bol/del. rec. before you unload so if you have problems with lumpers or just getting unloaded in general you just throw their freight on the dock (or anywhere for that matter) and let them deal with it.

  • @mojavedesert2610
    @mojavedesert2610 Před 5 lety +12

    So, they will "load your trailer" without charging but charge to unload! Yep, it is a crooked business...

  • @leegray4999
    @leegray4999 Před 5 lety +3

    not just the grocery chains , try Walmart , their a real piece of work as well always trying to scam the drivers into doing their pickers jobs for them as an "A" Freight load is coming off ! As a driver you need to be somewhat of a lawyer to know your rights and the kahunas to stand for them , these videos should be required watching to let the newbies know what their in for !

  • @mrj-charles6383
    @mrj-charles6383 Před 6 lety +29

    Grocery warehouses are the worst. Not only do they charge too unload but the have excessive wait times. Shoprite and Aldi have large parking areas for the trucks because they know you are going to be there at minimum your 10 hour break. Most I have been charged is $450. I worked for Landstar Rocor back in the 90s. They used to give us the option of unloading ourselves for $150 for fingerprint load and $75 for roll off. I used to unload everything myself. Places like Family Dollar are now using lumpier services so it is spreading to the all types of warehousing.

  • @lestercheryl7738
    @lestercheryl7738 Před 5 lety +2

    My question is why do lumpers always manage to damage goods, then throw it back on truck and blame the driver, non lumper companies always unload with no problems, except on rare occasions!

    • @SmartTrucking
      @SmartTrucking  Před 5 lety

      You're right! I believe a reputable company shouldn't use lumpers. Dave

  • @MrLuckytrucker21
    @MrLuckytrucker21 Před 6 lety +6

    Certco in madison wi had 400/600 dollar lumper fees! Now i pull dump buckets and will never go to a food warehouse unless it's being built!

  • @ACE-LH6
    @ACE-LH6 Před 6 lety +14

    This is why I don't want to do trucking god bless you men who do

  • @williamharmon3076
    @williamharmon3076 Před 3 lety +2

    Had a similar problem years ago as a owner operator starting out, pulled into a warehouse, and was asked if I was a Teamsters union member, I told them no, forklift operator told me that he couldn't unload me, because I wasn't a Teamster and dock workers couldn't go on/in my truck or trailer, so I had to do it myself, but that there were some guys over there standing around who could help me but they charged a small fee j said no thanks, I'll do it myself, And I took my sweet time, including break's Walked over to the catering truck/roach coach parked in the yard, unfortunately for them they were really backed up and needed the slot/ dock# I was parked in and other trucks with appointments couldn't get in one of those drivers who had a appointment told me to slow down, which I was already going super slow, I asked him why should I go even slower ?? He said the company he and some of the other drivers worked for had a 30 minute rule after checking in the guard shack at the gate the guard would time stamp arrival time, every thirty minutes after their arrival the warehouse would be charged fifty dollars stand by time, of which the driver would receive a percent of that, after about a hour and a half a voice came in over the speakers in the warehouse to get my dock unloaded immediately I was told go back inside my truck and wait, I asked could I help them they said HELL NO !!! wait in your truck, I wonder why they were so angry with me?? Lol

  • @SuperBigblue19
    @SuperBigblue19 Před 6 lety +2

    Had 1 load a couple yrs ago out of C& H in Ca that Safeway wanted $1000 to unload. $500 late fee + $300 for 1 po not having an appt + $200 lumper fee. The load was late because C&H held it for the po with no appt. plus it had to be reworked because it was loaded backwards per the load diagram. 4hrs detention for me & the load ended up being taken to a yard & sold to another customer. My ass will never go to a Safeway/ Albertsons whse agian. I either got another dp or the load got repowered.

  • @rons.6683
    @rons.6683 Před 5 lety +2

    I recently discovered your channel. From what you say drivers are treated shabbily in Canada. 26 year CDL holder and a great deal of the mistreatment you describe, I’ve never come across here in the U S. I will continue to view with interest.

  • @mojavedesert2610
    @mojavedesert2610 Před 5 lety +5

    I remember the first time I showed up to my appt on time to some food whse in Southern Ca. Turned in my paper work then they handed me a bunch of labels and pallets and said I have two hours to unload a 53. Gave them a good response, closed my trailer door and they got pissed, told them ain't going to happen. If you want unload it or it will be considered refused! Luckily I got got my money. They ended up paying for the lumber and told me never come back!🍻💥🤡

    • @SmartTrucking
      @SmartTrucking  Před 5 lety

      Grocery warehouses are some of the worst! Dave

    • @rons.6683
      @rons.6683 Před 5 lety

      MOJAVE DESERT you are a good man.

  • @fatalritte1550
    @fatalritte1550 Před 5 lety +2

    Plenty of illegal things going on in the lumper business... Those lumpers sure do get mad when you tell them you’ll unload yourself. Loved the bunk story. Just another one of those things...😉👍🏾👍🏾

  • @eriknervik9003
    @eriknervik9003 Před 3 lety +2

    Since these grocery chains are typically Union i am amazed the Unions haven’t pushed to eliminate this practice. I’ll never for the life of me understand why they’ve accepted that these outfits that don’t hire their members and usually try to come up with all kinds of schemes to avoid paying minimum wage of workmen’s compensation are not the subject of strike threats during contract negotiations. So much for “standing up for the working man”

  • @Gimli650
    @Gimli650 Před 6 lety +2

    90% of lumping services are shady but sometimes you find a reasonable company that doesn’t charge and arm and leg they get your freight unloaded quickly and then your on your way to your next load. I’ve worked in lumping so I may be bias but when it’s done correct for the right price the system works. Especially when the lumpers are payed production speed matters.

  • @melvindewtc
    @melvindewtc Před 6 lety +2

    I'm at Performance FS-Lester. Dont even ask or mention about a lumper. After unloaded, they tell me its going to be 425. If it wasnt for needing the paperwork. I would have drove off.

  • @m.miller2374
    @m.miller2374 Před 6 lety +33

    And the grocers dont have to pay workers comp if they get hurt

  • @stardustdreamfactory1947
    @stardustdreamfactory1947 Před 6 lety +1

    An interesting subject. I rarely used lumpers and the last (and most memorable) 'event' was around 20 years back at a general warehouse company in Roanoke, VA. Trailer load of canned meat on slip sheets, a Kroger load. Wrong height, had to be on pallets and the slip sheet forklift device had just conveniently broken. My employer wanted me to fingerprint the load, I refused. Lumpers had already left for the morning, dock supervisor made a phone call and two magically appeared. Wanted $100 a piece before the price magically ballooned to $300 total - it was too obvious who was getting the extra $100.
    The two older guys knocked it out in short order - paid by comchek - never went back. Was sent to make a pickup at a bedding company in Danville, VA. Load wasn't ready nor had it been started. Warehouse super couldn't give me a 'ready' time and my employer told me to stay with it (driving a day cab). Asked for permission to use a hotel and get reimbursed - refused. Load was ready the next morning at daybreak. Drove back to the yard (saturday morning), turned in my paperwork ,keys and never returned.
    Found a new job within a week shuttling food service doubles between warehouses - did that for about 3 years before being released (new owner - facility consolidation).

  •  Před 6 lety +3

    I never pay Lumpers. I immediately call the broker and everyone of them always cuts me an efs check on the spot, so i don’t really care.

  • @tctarheelfarmin358
    @tctarheelfarmin358 Před 5 lety +2

    19 year old farm kid here. I got a question. Many laborers that have been abused since the beginning of time, carpenters, Smiths, steamfitters, Boilermakers, construction workers, have unionized. Why hasnt this happened in the trucking industry?

    • @SmartTrucking
      @SmartTrucking  Před 5 lety +1

      Good question! For many years an awful lot of drivers were unionized by the teamsters. Jimmy Hoffa ran the teamsters. Turned out Hoffa was lending and giving money to organized crime and Attorney General Bobby Kennedy took him to task on it, Hoffa ending up in jail. The money Hoffa was using was coming out of teamster pension fund accounts, so lots of drivers had a problem with that naturally. Some teamster actions and protests were ugly and violent to the point they turned public opinion against the organization. In the meantime, you know companies didn't want teamsters because it was costing them time and money so they began efforts not to use union drivers. With all this working against them, the teamsters gradually lost power and membership numbers over the years to the point that today, the teamsters still exist, but are just a shadow of their former selves. Today, most truckers would like to be unionized but have become such a diverse group they're unable to organize. Dave

    • @tctarheelfarmin358
      @tctarheelfarmin358 Před 5 lety +1

      @@SmartTrucking thank you for your reply. Hopefully, something can happen. Unions today are way better than they used to be, and there's less violence. These truckers can only take so much for this boils over

  • @kenneychappuis1853
    @kenneychappuis1853 Před 6 lety +4

    Growing up in the Salinas Valley CA we would load lettuce trucks. As lumpers we had to pay off people at the sheds to be able to work generally 25%. It as like working for the mob

  • @stevenroberts3822
    @stevenroberts3822 Před 5 lety +1

    Big grocery warehouse dont save millions on lumper. Shippers raise the price of each case by ruffly 30 cents to cover that cost.

  • @Keith_KC8TCQ
    @Keith_KC8TCQ Před 6 lety +7

    those warehouses already have people working for them, who's job it is, to load and unload. I'm not paying anyone to do a job that is already being paid. Period.

    • @tonyfurneaux7670
      @tonyfurneaux7670 Před 6 lety

      Enjoy your day sitting on a hot dock,,, I am an EX trucker, I know.

  • @Fuckjo0
    @Fuckjo0 Před 6 lety +3

    The immigration issue you speak of (6:30) is 100% correct. Reason being, Undocumented workers on stolen SS#s pay into the tax system, and the IRS doesnt have to issue refunds. Its all about money..... edited tor time stamp

  • @Joe_334
    @Joe_334 Před 5 lety +2

    There is a Save a lot distribution center in Tennessee that is like this. There was a new driver for the same company I drove for, who actually thought he had to unload his own trailer and he actually did it. The thing with lumpers, its like they systematically take forever. Mclane got me when I almost ran out of hours, before I got the concept of PC for that hour to find parking. Took them four hours to unload a trailer.

  • @jimwagner6260
    @jimwagner6260 Před 6 lety +4

    Between bad lumpers and overcharging the worst is long wait times because they have to break down the load I tell them I'm not a warehouse get it off my truck

  • @theonelson3112
    @theonelson3112 Před 6 lety +2

    Another thing is that you run out of Com-Cheks or EFS CHECKS to pay LUMPER Fees they don't have any. Then your going around asking other drivers for blank checks to pay LUMPER Fee.

  • @johnmarshall4442
    @johnmarshall4442 Před 2 lety +1

    Good story , I agree with the idea that new truck drivers should watch your videos. Can't beat a life time of experience !