SERVICE ENCOUNTER

SERVICE ENCOUNTER IS A CONCEPT FROM SERVICE QUALITY MNAGEMENT. THIS VIDSEO WILL HELPS TO UNDERSTAND THE MEANING OF SERVICE ENCOUNTER , TYPES (REMOTE ENCOUNTER, FACE TO FACE ENCOUNTER,PHONE ENCOUNTER), SERVICE RECOVERY THEMES (RECOVERY,ADAPTABILITY, SPONTANIETT, AND COPING)

[@akashjogi5778]

U spoke very fast and at low voice that’s why it becomes difficult to understand ...Try to elaborate things instead of reading from silde it’s doesn’t matter at all.

[@dr.susmithabimsy4425]

Thanks for showing interest in the content of video. Actually I planned to prepare 5 to 10 minutes videos for competitive examinations. that's why I keep it short as its purely for recollection or revision purpose. Anyway I ll try to reduce fast while explaining things .