I just purchased this model but have not yet used it. However, I want to give you a few words of caution on assembly. My wife are both pretty handy with assembling items like furniture, etc. But from unpacking the parts to final assembly, it took the two of us 7.5 hours to put this unit together. As many other owners have mentioned, the printed instructions are VERY difficult to decipher. There are no words, only light gray over dark gray illustrations. You would think that after spending $2,000 on anything that you have to assemble, it would buy you a better manual. What saved us was searching here for assembly videos. There are a couple of decent ones. But it will still be a struggle to out together. You will end up with a LOT of packing material. Kudos to Napoleon for a very clever and functional way of packing this unit and its many parts. But the final result (for us at least) was a full sized wooden shipping pallet, several large plastic bags, and a TON of cardboard, some of which are rather large pieces. One big tip is for the self closing doors. Two of the videos we watched showed that you remove the hinges from the cabinet, attach them to the doors and then reattach the hinges to the cabinet. Why? It's almost impossible to rehang the doors. Best just to attach the doors with the hinges already in place on the cabinet. Lastly, this grill will take two people to assemble. When it comes time to lift and set the grill and hood portion to the base, it would be best to have a third person. This thing is heavy! Overall, we had all the parts we needed, the fit and finish is very professional and the quality of the materials is top notch. Now to see how it cooks!
I suggest saving money and go with a different grill maker. In the 3 years I have owned the Prestige Pro Series, I had a small issue that my dealer took care of within the first few months. I am now having trouble getting a regulator from them and I will have not been able to use my grill for the past 4 months and now I'm told the regulator is not available until some time in January. Quality built my A@.
I just ordered the Napoleon Prestige Pro 500 RSIB, have you had any issues with it, some on CZcams stating decals falling off, uneven cooking temperatures, lighting module burning out, gas burner replacement screws rusting out and becoming rounded out and unable to remove, any tips or suggestions? Thanks.
I just ordered this and after reading comments on here I am debating on cancelling my order. I just junked my Weber Genesis 2 S-435 after 3 years. Can the Napoleon be light if there isn't any power cord plugged in or one loses power? Any other grill suggestions that are 4 burners on a cart in propane?
BBQGuys, Do Prestige Pro 500 have more than one models? Cause I see a bid difference in prices. If it is so, are they all of the same quality. Is the one you are introducing the most expensive one of the series? What about the lowest model of the range? Is the stainless steel for all models of the Prestige Pro 500 range a 304 quality? And ARE THEY MADE ALL IN CANADA? I am trying to decide whether I will go for the Prestige Gas Charcoal 605 model or the Prestige Pro 500 DEPENDING OF YOUR ANSWER. Personally I like very much the taste of coal and I hear there is a definite difference in the taste of meat between coal and gas . But because I live in between pine trees I am worried of flares produced. Can you please advise me. Many thanks for your time and the wonderful video.
Great review! How does the napoleon prestige pro compare to the Blaze LTE premium? Any big quality difference? Does the napoleon have a stainless steel hood inner liner or is it porcelain enameled/painted? Does the Blaze have a lot lower height to the hood and Rotisserie spit rod? If so does it make a big difference if one were to cook a turkey on it? Does one flare up more than the other? Thanks.
How does this compare to the Blaze 32LTE 4 burner stand alone grill? I'm in the market for a new grill and debating between these two. I have concerns of flare up with the napoleon and their deign of flavorizer bars and the large cut outs on them vs the screens that Blaze has over the top of theirs plus what appears to be a better designed flavorrizer bar. Also, cleaning these boxes how difficult one is or isn't. I want easy maintenance with best grilling experience.
I would say the Blaze is a bit easier to clean with it's full width drip pan. I also have not had any flare ups with either of these grills. I do like the sleeker look of the Blaze and their burners better. Both are great grills.
Hey folks do NOT purchase the PRO665. Unless your into scrubbing the interior of your grill. I've owned one now for 3 months. Purchased it on sale late December 2019 and just began using it at the beginning of the covid pandemic. Napoleon changed the rear hood design which allows for grease to seep between the stainless diverter plate and rear hood. Napoleon has refused to acknowledge this design flaw and will NOT provide any solution to the issue except that the owner must clean and scrub the interior of the grill after every 3 uses. Thats a chore in itself and a messy one too so I've found out. It sucks!
Best method for any gas grill is to "burn it off" on high after cooking for a few minutes. This will reduce the debris to ash, then brush the grill down. Of course always empty the grease pan as well. Just as easy to clean as any gas grill in our opinion.
I enjoy your reviews. One thing you don't cover, possibly because you only see the grills new is ease of repair. The Napoleon has a lifetime warranty (parts only) but it is only a matter of time before the burners rust out. They will send you new ones but it's been my experience that the screws rust and it is difficult or impossible to get them out to replace the burners. The Weber doesn't have that issue. I would rather own the Napoleon because of the side burner and I hate to admit it the LED lights but I'm concerned about replacing the burners.
Hi guys, I just ordered the beast. But what is the cover of the rear burner at 3:03? I’ve never seen this in any other video or manual. Does this come with the prestige pro?
Ok I checked with Napoleon directly and they told me that this is the optional windshield which comes only with the prestige pro models. so don’t understand why you guys put it on the rear burner for the video because it’s supposed to be installed inside on top of the grill hood and not supposed to be used as a cover hood for the rear burner what the video actually suggests...however good idea though 😂
The instructions should be on the inside of the cart door. But check out the manual here: cdn.shocho.co/sc-specsheets/PRO500-3.pdf?_ga=2.225471763.802025734.1594646037-296805543.1583158739
I bought this grill 2 years ago, and it has had many issues. The decals all rubbed off within the first year, my fuse keeps blowing, and grill won't light up. There are a lot of quality build issues that I can't list all here however this grill is not worth $2k😢. If I could return it I would because it's $2k junk
@LKESBO I think Napoleon are top grade grills and for sure and much better than other cheap grills. However, I'm a mechanical engineer and design things for a living. This grill has some quality issues, and when you spend over $2k for a grill, you expect top quality parts. Yes, the aluminum base, burners, heavy stainless grates, etc are good quality however thing like the emblems, electronics, ignitor, parts lining up etc. are failing within first few years and while grill has lifetime warranty it's only for a few main components not the entire grill. The grill looks amazing and cooks well but bottom line is there are still some flaws
The pro model gets a 304 stainless warming rack vs chrome plated on the prestige as well as 304 side grill grate vs cast iron on prestige (except phantom). The pro also gets 304 stainless doors and side shelves instead of 430 stainless on the prestige. The pro also gets a high top oven lid which may come in handy if doing a large bird on the rotisserie. The pro also gets some gimmicky things like soft close doors, interior grilling lights, etc which are nice but far from a necessity.
3 years after purchase, Numerous parts are failing on my Napoleon which indicates lack of quality: The black inscriptions indicating which burner is controlled by which knob is rubbing off everywhere, electrical outlets in back no longer have spring closure (broke), the plastic rings on the burner controls are cracking, the temp gauge reads 200deg F even when its 40 deg outside. I contacted Napoleon directly to ascertain warranty coverage...2018 models had Lifetime Bumper-to Bumper Warranty which covers some things indefinitely, some things for 15 yrs and many parts for 2 years. As a COURTESY they would supply me with new decals to place on the grill (cant wait to see how that looks), and the rest of the parts would be at a discounted price! I expressed my dismay that an allegedly premium product with a premium price point would want to charge their customer ~ $100....this amount is miniscule compared with the $3500 I paid for the grill and accessories... This $ 100 is not generating any real revenue for them but is generating a lot of bad will for the customer. Napoleon's representative Kat did not care. I would definitely consider purchasing a grill from another manufacturer. At this price point, customer service and standing behind the product is imperative; sadly Napoleon has not figured that out.
I always thought Napoleon barbecues were made at their big plant near Barrie, Ontario, Canada. WRONG! A friend just informed me that after breaking up the carton in which his Napoleon barbecue came in, he happened to notice a label that said, Engineered In Canada Made In China. Sh*t. Isn't ANYTHING made in North America anymore?
The Napoleon group of companies manufactures products in North America (Ontario, Canada & Kentucky, USA) and they also have products that are made in their Napoleon manufacturing plant overseas. The overseas facility is not a third party manufacturing center. It is owned and operated by Napoleon. The designs, manufacturing and quality control processes are all provided and strictly managed from their operations center in Ontario, Canada.
Bought this grill because of good reviews on CZcams!! Completely regret it! Grill takes half a day at least to build. Instructions are terrible as noted in several other online sources and you spend 30 minutes just trying to peel the protective stickers in hundreds of pieces off of every piece of metal.
Do NOT upgrade to the Prestige Pro - I just put mine together & feel ripped off Reviews focus on stainless steel (which you expect from a $3000 premium grill) BUT - 1) Cabinet is Powder Coated Steel 2) firebox is cast aluminum 3) Stainless side shelves have PLASTIC End Caps -- There are much better options for the money LESSON learned go see in person do not buy on line - I expected better reviews from BBQ Guys (their Napoleon franchise agreement must limit what they can say) EXTREMELY DISAPPOINTED
after two years my Prestige Pro 500-3 the lights don't work because the light module failed. All the markings on the front of the grill came off. Decals were ordered at a huge price and they were useless and could not be used. This over 2G grill is failing to be what I expected! life time parts? really? Where is the support there is none from the retailer at all.
I have the 6 burner version and just sold this 5000.00 beast for 1000.00 and ordered a Weber. The ignition system has a defect and only 1 or the 6 burners fire up. What a stupid design. My Business partner has the same grill with the same problem. Don't waste your money. They can put all the features they want into their grills but if they won't fire up they are useless!
How the fuck is this the only good grill review I can find on the whole internet.
Good Job BBQGuys
I just purchased this model but have not yet used it. However, I want to give you a few words of caution on assembly.
My wife are both pretty handy with assembling items like furniture, etc. But from unpacking the parts to final assembly, it took the two of us 7.5 hours to put this unit together.
As many other owners have mentioned, the printed instructions are VERY difficult to decipher. There are no words, only light gray over dark gray illustrations. You would think that after spending $2,000 on anything that you have to assemble, it would buy you a better manual. What saved us was searching here for assembly videos. There are a couple of decent ones. But it will still be a struggle to out together.
You will end up with a LOT of packing material. Kudos to Napoleon for a very clever and functional way of packing this unit and its many parts. But the final result (for us at least) was a full sized wooden shipping pallet, several large plastic bags, and a TON of cardboard, some of which are rather large pieces.
One big tip is for the self closing doors. Two of the videos we watched showed that you remove the hinges from the cabinet, attach them to the doors and then reattach the hinges to the cabinet. Why? It's almost impossible to rehang the doors. Best just to attach the doors with the hinges already in place on the cabinet.
Lastly, this grill will take two people to assemble. When it comes time to lift and set the grill and hood portion to the base, it would be best to have a third person. This thing is heavy!
Overall, we had all the parts we needed, the fit and finish is very professional and the quality of the materials is top notch.
Now to see how it cooks!
Thanks for watching. Sorry that your assembly experience wasn't a great one.
The lighting features on the knobs are really cool!
Its an awesome feature!
I suggest saving money and go with a different grill maker. In the 3 years I have owned the Prestige Pro Series, I had a small issue that my dealer took care of within the first few months. I am now having trouble getting a regulator from them and I will have not been able to use my grill for the past 4 months and now I'm told the regulator is not available until some time in January.
Quality built my A@.
Wow! They thought of eveything!
Im sold.
Its a great grill!
Just purchased this grill, waiting for delivery! Perfect time now that summer around the corner
Hope you enjoy it!
I just ordered the Napoleon Prestige Pro 500 RSIB, have you had any issues with it, some on CZcams stating decals falling off, uneven cooking temperatures, lighting module burning out, gas burner replacement screws rusting out and becoming rounded out and unable to remove, any tips or suggestions? Thanks.
I just ordered this and after reading comments on here I am debating on cancelling my order. I just junked my Weber Genesis 2 S-435 after 3 years. Can the Napoleon be light if there isn't any power cord plugged in or one loses power? Any other grill suggestions that are 4 burners on a cart in propane?
BBQGuys, Do Prestige Pro 500 have more than one models? Cause I see a bid difference in prices. If it is so, are they all of the same quality. Is the one you are introducing the most expensive one of the series? What about the lowest model of the range? Is the stainless steel for all models of the Prestige Pro 500 range a 304 quality? And ARE THEY MADE ALL IN CANADA? I am trying to decide whether I will go for the Prestige Gas Charcoal 605 model or the Prestige Pro 500 DEPENDING OF YOUR ANSWER. Personally I like very much the taste of coal and I hear there is a definite difference in the taste of meat between coal and gas . But because I live in between pine trees I am worried of flares produced. Can you please advise me. Many thanks for your time and the wonderful video.
Can’t decide between this and Weber E-470!
Great review! How does the napoleon prestige pro compare to the Blaze LTE premium? Any big quality difference? Does the napoleon have a stainless steel hood inner liner or is it porcelain enameled/painted?
Does the Blaze have a lot lower height to the hood and Rotisserie spit rod? If so does it make a big difference if one were to cook a turkey on it? Does one flare up more than the other? Thanks.
Check out this comparison chart: www.bbqguys.com/bbq-learning-center/buying-guides/gas-grills/comparisons
THE LIGHT SHOW IS FUCKUN SICK. I NEED THIS.
I heard you guys are the best. Now do you guy deliver to Canada if ordered through you
I love it, except that the temperature isn't glowing in the darkness
How does this compare to the Blaze 32LTE 4 burner stand alone grill?
I'm in the market for a new grill and debating between these two. I have concerns of flare up with the napoleon and their deign of flavorizer bars and the large cut outs on them vs the screens that Blaze has over the top of theirs plus what appears to be a better designed flavorrizer bar. Also, cleaning these boxes how difficult one is or isn't.
I want easy maintenance with best grilling experience.
I would say the Blaze is a bit easier to clean with it's full width drip pan. I also have not had any flare ups with either of these grills. I do like the sleeker look of the Blaze and their burners better. Both are great grills.
Hey folks do NOT purchase the PRO665. Unless your into scrubbing the interior of your grill. I've owned one now for 3 months. Purchased it on sale late December 2019 and just began using it at the beginning of the covid pandemic. Napoleon changed the rear hood design which allows for grease to seep between the stainless diverter plate and rear hood. Napoleon has refused to acknowledge this design flaw and will NOT provide any solution to the issue except that the owner must clean and scrub the interior of the grill after every 3 uses. Thats a chore in itself and a messy one too so I've found out. It sucks!
Thank you for this information. Can you confirm that this issue is only found on the PRO665?
Very professional introduction
One question, is it easy to clean?
Best method for any gas grill is to "burn it off" on high after cooking for a few minutes. This will reduce the debris to ash, then brush the grill down. Of course always empty the grease pan as well. Just as easy to clean as any gas grill in our opinion.
Do you offer promo code
How are the lights and rotisserie powered??? I’m trying to get and answer do you think you can tell me while I’m still young?
It’s a plug in, no batteries
How are the rotisserie and lights powered? By electric or battery great video
Rotisserie - electric.
I enjoy your reviews. One thing you don't cover, possibly because you only see the grills new is ease of repair. The Napoleon has a lifetime warranty (parts only) but it is only a matter of time before the burners rust out. They will send you new ones but it's been my experience that the screws rust and it is difficult or impossible to get them out to replace the burners. The Weber doesn't have that issue. I would rather own the Napoleon because of the side burner and I hate to admit it the LED lights but I'm concerned about replacing the burners.
Thank for the tip! We will consider this going forward.
Hi guys, I just ordered the beast. But what is the cover of the rear burner at 3:03? I’ve never seen this in any other video or manual. Does this come with the prestige pro?
That is the rear rotisserie burner!
I don’t mean the actual burner. You are removing some metal „cover“ which seems to be on top of the burner.
@@pokibanana I didn't receive this with mine.
Ok I checked with Napoleon directly and they told me that this is the optional windshield which comes only with the prestige pro models. so don’t understand why you guys put it on the rear burner for the video because it’s supposed to be installed inside on top of the grill hood and not supposed to be used as a cover hood for the rear burner what the video actually suggests...however good idea though 😂
I feel like this video is an advertisement on a late night tv channel set on repeat.
What are your thoughts on the Prestige Pro 500 vs the Saber 670?
We recommend the prestige pro due to its versatility and solid warranty.
is the warming rack also Stainless Steel?
it is!
I just order the built in one 665 does that one have the Napoleon logo projector light ?
No, only freestanding models. sorry.
Sean is correct, only in the freestanding models.
thanks bud
You bet
Where are the prestige pro 665 & 825 manufactured? Your details state no for made in usa
How do I change the color of my lights?
The instructions should be on the inside of the cart door. But check out the manual here: cdn.shocho.co/sc-specsheets/PRO500-3.pdf?_ga=2.225471763.802025734.1594646037-296805543.1583158739
how come you can't open the right side compartment when the rotisserie is engaged?
That is part of the design.
5:56 what is that chain for?
The secondary ignition matchstick holder
Super Nice..can the built-in come with the searing features??
It is possible to place a searing, here called sizzle zone, into the Grill and have one on the side.
I bought this grill 2 years ago, and it has had many issues. The decals all rubbed off within the first year, my fuse keeps blowing, and grill won't light up. There are a lot of quality build issues that I can't list all here however this grill is not worth $2k😢. If I could return it I would because it's $2k junk
so u don't recommend it im about to place an order 😅😅
@LKESBO I think Napoleon are top grade grills and for sure and much better than other cheap grills. However, I'm a mechanical engineer and design things for a living. This grill has some quality issues, and when you spend over $2k for a grill, you expect top quality parts. Yes, the aluminum base, burners, heavy stainless grates, etc are good quality however thing like the emblems, electronics, ignitor, parts lining up etc. are failing within first few years and while grill has lifetime warranty it's only for a few main components not the entire grill. The grill looks amazing and cooks well but bottom line is there are still some flaws
how to get one in Switzerland ?? all dealer Napoleon what to sell me a Weber
Sorry, we don't ship international. If napoleon doesn't list a dealer in your area, I would imagine they have not fully spread there yet.
Do you know what type of stainless steel the cooking grids are?
9.5mm
@@BBQGuys Thanks, do you know what grade are they, don't see that listed anywhere, are they 304? Thanks.
They are 304 on the prestige pro.
What powers the LED knob lights? Is it battery powered or is there an electrical cord?
It's 110 v AC power. The extension cord is not included.
It's 110 v AC power.
Is there really that much of a difference between the prestige 500 and prestige pro 500?
See more here: www.bbqguys.com/brands/napoleon-grills/resources/comparisons/napoleon-freestanding-grills-chart
The pro model gets a 304 stainless warming rack vs chrome plated on the prestige as well as 304 side grill grate vs cast iron on prestige (except phantom). The pro also gets 304 stainless doors and side shelves instead of 430 stainless on the prestige. The pro also gets a high top oven lid which may come in handy if doing a large bird on the rotisserie.
The pro also gets some gimmicky things like soft close doors, interior grilling lights, etc which are nice but far from a necessity.
Can i ask where are they built and where is the company from
The company is from Canada and produces their prestige collection in Canada, as well. Only the cheeper Rouge collection is build in China.
Dieter Brencher They can keep their Chinese version !
Canadian Company - based in Barrie
Tariq Merchant Isn't their cheapest model made in China !
this vs webber s-335?
Napoleon all the way!
3 years after purchase, Numerous parts are failing on my Napoleon which indicates lack of quality:
The black inscriptions indicating which burner is controlled by which knob is rubbing off everywhere, electrical outlets in back no longer have spring closure (broke), the plastic rings on the burner controls are cracking, the temp gauge reads 200deg F even when its 40 deg outside.
I contacted Napoleon directly to ascertain warranty coverage...2018 models had Lifetime Bumper-to Bumper Warranty which covers some things indefinitely, some things for 15 yrs and many parts for 2 years. As a COURTESY they would supply me with new decals to place on the grill (cant wait to see how that looks), and the rest of the parts would be at a discounted price! I expressed my dismay that an allegedly premium product with a premium price point would want to charge their customer ~ $100....this amount is miniscule compared with the $3500 I paid for the grill and accessories... This $ 100 is not generating any real revenue for them but is generating a lot of bad will for the customer. Napoleon's representative Kat did not care.
I would definitely consider purchasing a grill from another manufacturer. At this price point, customer service and standing behind the product is imperative; sadly Napoleon has not figured that out.
We are sorry for your experience with this grill. Feel free to reach out to our customer service team at: 1-844-948-2319
How much does it cost?
$1,899.
@@BBQGuys Depends on the country, in Germany 2.900 Euros.
I always thought Napoleon barbecues were made at their big plant near Barrie, Ontario, Canada. WRONG! A friend just informed me that after breaking up the carton in which his Napoleon barbecue came in, he happened to notice a label that said, Engineered In Canada Made In China. Sh*t. Isn't ANYTHING made in North America anymore?
The Napoleon group of companies manufactures products in North America (Ontario, Canada & Kentucky, USA) and they also have products that are made in their Napoleon manufacturing plant overseas. The overseas facility is not a third party manufacturing center. It is owned and operated by Napoleon. The designs, manufacturing and quality control processes are all provided and strictly managed from their operations center in Ontario, Canada.
'amazinggggggg
Looks great.mmm! Now to tell the wife.lol.
Hope you enjoy
I was going to buy a napoleon. Nobody would tell me where to get them.
Right here at BBQGuys!
@@BBQGuys interested in the smallest model with the sear side burner and ice bucket cutting board.
Dang… this is like the Rolls Royce of grills…
We totally agree!
Bought this grill because of good reviews on CZcams!! Completely regret it! Grill takes half a day at least to build. Instructions are terrible as noted in several other online sources and you spend 30 minutes just trying to peel the protective stickers in hundreds of pieces off of every piece of metal.
Do NOT upgrade to the Prestige Pro - I just put mine together & feel ripped off Reviews focus on stainless steel (which you expect from a $3000 premium grill) BUT - 1) Cabinet is Powder Coated Steel 2) firebox is cast aluminum 3) Stainless side shelves have PLASTIC End Caps -- There are much better options for the money LESSON learned go see in person do not buy on line - I expected better reviews from BBQ Guys (their Napoleon franchise agreement must limit what they can say) EXTREMELY DISAPPOINTED
after two years my Prestige Pro 500-3 the lights don't work because the light module failed. All the markings on the front of the grill came off. Decals were ordered at a huge price and they were useless and could not be used. This over 2G grill is failing to be what I expected!
life time parts? really? Where is the support there is none from the retailer at all.
I have the 6 burner version and just sold this 5000.00 beast for 1000.00 and ordered a Weber. The ignition system has a defect and only 1 or the 6 burners fire up. What a stupid design. My Business partner has the same grill with the same problem. Don't waste your money. They can put all the features they want into their grills but if they won't fire up they are useless!
Sorry for your experience. Please reach out to Napoleon directly to see about warranty info.
Mmmmm propane flavor. Nice.
Fantomas there is no propane flavor as long as the fire is going. Cleaner than coals and wood
'lol....wtf do you think restaurants use????
The King @ lol microwave
Looks like a kid toy with all the lights
We like our toys, right!?